KR20100078598A - Business category classifying system for using responding history of telephone number guider - Google Patents

Abstract

PURPOSE: A business category classifying system for using a responding history of a telephone number guider is provided to shorten the searching time and improve the searching success by defining a business category name based on the keywords inputted by the telephone number guider and storing the corresponding telephone numbers. CONSTITUTION: A searching word collecting unit(42) collects the same kinds of businesses from a guide history, and the guide history includes a phone number searching result inputted by a phone number guider for an inputted phone number. A searching result collection unit(43) collects the searching results corresponding to the searching keywords. A business category unit(44) defines the searching keyword as a business category keyword and stores the phone numbers of the searching results at a guide history business category database in real time to classify a business category.

Description

Business category classifying system for using responding history of telephone number guider}

The present invention classifies the search keyword and the guidance phone number entered by the telephone number receptionist for the user who inquires the telephone number of the industry in real time to classify in real time, such as new business, occupation, etc. An industry classification system for creating a database and an industry classification method thereof.

An example of a Korean telephone number guide is 114 telephone number guide. Meanwhile, each country has its own telephone number guide service. The present invention is based on this telephone number guide service.

In general, when the user of the telephone number inquiry does not know the correct address and business name, the receptionist has a verbose explanation about the telephone number to which he / she wants to be guided. In this case, the guide detects the intention of the user and searches for the business type, and guides the user in consideration of the area (location) of the telephone number corresponding to the business type.

Accordingly, the telephone number guide system is establishing a business DB. Industry DB stores a plurality of phone numbers for each industry. Here, the sector uses a "standard sector classification system" arbitrarily configured by a telecommunications provider (KT in Korea), and this sector data is updated once a year.

In practice, however, the “standards industry classification system” is a classification of industries from an industrial perspective, which is different from the real-life industry term that changes rapidly due to the one-year update cycle. Accordingly, the telecommunication service provider uses at least one similar keyword in correspondence with the industry keyword of the standard industry classification system. Table 1 below illustrates similar keywords corresponding to representative keywords of the standard industry.

Standard industry Keyword variations Flower wholesale Flower basket, flowers, flowers Florist Flowers and flowers Flower delivery Flower Basket, Florist, Flowers, Birthday Flowers

As shown in Table 1 above, the reason for using similar keywords is that the telephone number guide cannot memorize the standard industry classification system and cannot accurately understand the characteristics and differences of individual industries. "Flowers", "Florists", "Flowers" sectors, even if you think the flower industry or the general public thinks that sellers in the "Flowers wholesale" industry can also operate a flower shop, you can guess that It's hard to tell the difference between the three sectors.

Therefore, when a user inquires a telephone number of a telephone number and does not know the exact business name and asks a flower-related matter, the receptionist grasps the user's needs and inputs a similar keyword which is used conveniently in real life. Then, at least one standard industry corresponding to the similar keyword is inquired. Of course, the lookup may fail. The guide, after identifying the intention through dialogue with the user, selects a more accurate type of business, and guides the seller's phone number related to the flower of the desired location.

In the above-mentioned examples, such cases as new business and occupation are not registered in the standard industry classification. For example, if a user inquires about a trending business such as "Sumulier Academy" or "Beautiful Meat Shop", a new business or occupation, or a subjective inquiry of the user, the type of business corresponding to the user's requirements There is a problem that is very difficult to determine by searching. In addition, there is a problem in that the quality of the service is caused because the user must rely on the personal search ability of the guide in the process of entering the similar keyword several times in order to guide the user to the telephone number.

The present invention has been created in view of the above-described point, the phone number guider by storing the corresponding phone number by aggregating the same search word based on the history searched by the phone number guide to guide the user's business inquiries It aims to build a business classification system DB based on the guide history data of and to provide a phone number guide service using the same.

According to the industry classification system using the guide history data of the telephone number guide of the present invention for achieving the above object, in the industry classification system for generating and storing the real-time industry classification based on the guide history of the telephone number guide The apparatus may include: means for storing a guide history including a search word and a phone number search result inputted by a receptionist based on empirical knowledge to answer a user's telephone number inquiry; Means for collecting a search term of the same kind from the stored guide history; Means for collecting a search result corresponding to the collected search word; Means for defining the collected search term as an industry type keyword and storing the telephone number of the search result corresponding to the defined industry type keyword in a guide history type classification DB in real time to classify the type of business; And a type of industry classification server including means for querying the guide history type of industry classification DB using a search word input from a guide and providing a search result when receiving a type of industry inquiry from a user.

According to a preferred feature of the present invention, the business classification server further includes means for determining the number of priority service subscribers, and a method of determining the number of priority service subscribers at a predetermined ratio of the total number of telephones by industry and / or region. ; Determining a predetermined number of priority guide service subscribers by industry and / or region, and assigning a keyword to an auction or a bid for the subscriber; And a method of determining the number of subscribers of the priority information service at a predetermined ratio of the number of information calls per industry and / or region.

Preferably, the industry classification server, the value of one guide call (call) for the individual phone number, the value divided by the number of times of the individual phone number required for one month from the total number of guides of the phone number industry The method may further include a method of distributing a user's inquiry call.

Furthermore, the industry classification server may include means for registering an application for subscription of a telephone number receiving priority information service when a user inquires about an industry; And a means for recommending a telephone number subscribed to the first guide service when searching the industry classification DB of the guide.

Furthermore, the industry classification server, a method for equally guiding the phone numbers subscribed to the priority information service of the same industry or / and the same region; And ranking the phone numbers subscribed to the priority guide service and maintaining the number of guides of the priority guide phone numbers more than the number of guides of the priority guide phone numbers.

On the other hand, according to the industry classification method using the guide history data of the phone number guide of the present invention, in the industry classification method of the industry classification server for generating and storing the real-time industry classification based on the guide history of the phone number guide, ( S41) storing the guide history including the search word and the phone number search results inputted by the guide based on the empirical knowledge to answer the user's telephone number inquiry; (S42) collecting the same type of search word from the stored guide history; (S43) collecting search results corresponding to the collected search words; (S44) defining the collected search terms as an industry type keyword, and classifying an industry type by storing the telephone number of the search result corresponding to the defined industry type keyword in a guide history industry type DB in real time; And (S45) when receiving a business type inquiry call from a user, querying the guide history type of business classification DB with a search word input from a guide and providing a search result.

The industry classification system using the guide number data of the telephone number guide according to the present invention, and the type of industry classification method, define a type of business name based on a search keyword inputted by the operator's empirical knowledge about the contents of the user's inquiry, Because the number is stored, it generates real-time classification data related to new businesses and occupations to reduce search time and improve search success rate when searching phone numbers of businesses.

Hereinafter, with reference to the accompanying drawings looks at in detail the configuration of a preferred embodiment of the present invention.

<1. System configuration>

1 shows a schematic configuration of an industry classification system 1 according to an embodiment of the present invention.

The industry classification system 1 according to an embodiment of the present invention is connected through a wired / wireless telephone network and / or an internet network (for example, a public public network (PSTN, etc.) or / and a data network), and the user sends an industry inquiry call. Guidance history using the user's terminal 2, the guide terminal (3) assigned to the user's business inquiries and guides the phone number of the industry required by the user, and the search term of the guide received from the guide terminal (3) And a business classification server 4 for searching based industry classification and responding to the telephone number as a search result.

The user terminal 2 is a telephone terminal in which the user sends an industry type inquiry call. If the user does not know the exact business name, address, etc., the user calls the telephone guide number (eg 114 in Korea) and explains the type of business and the characteristics of the telephone number to which he / she wants to be guided.

The receptionist terminal 3 is automatically assigned to the business inquiries of the user from the telephone guide server (eg 114 server). The receptionist talks with the user, listens to the content desired by the user, and then inputs a search word based on his or her empirical search ability. The search word entered is searched for the corresponding phone number in the business classification server 4, and guides the user to the phone number by using the guide's development or automatic guide voice (automatic call connection is possible). The receptionist terminal 3 and the business type classification server 4 are capable of data communication using a dedicated line.

The industry classification server 4 builds a DB by real-time classification of the industry based on the guide history data of the telephone guide. The business type classification server 4 may be integrated with the existing telephone guide server serving and may be built as a separate server, of course. The industry type classification server 4 of the present invention classifies a type of industry based on the guide history data provided to the user by the guide and assigns a telephone number to the type of industry. Therefore, even when the user inputs the contents of the inquiry as a search word, the corresponding telephone number can be searched directly.

For example, when a user inquires about "Colvan", "Buffet" and the like, the search may fail if the receptionist inputs the search term "Colvan", "Buffet", etc. directly on the existing industry DB. This is because, call vans and buffets are not keywords in the industry classification. At this time, experienced guides can use their base to enter keywords such as "Colvan" and "Buffet" into the mutual DB to guide the user through the entire contents of the searched phone number and to guide the user to any phone number negotiated with the user. do.

In the above-described example, the reason why the telephone guide's industry DB search fails is because the company does not know exactly whether the industry classification keyword corresponding to "Colvan" is "transportation", "taxi" or other keyword. Similarly, "buffet" is also because you don't know exactly whether the industry classification keyword is "restaurant" or any other keyword.

On the other hand, the present invention stores the history of the search word entered by the guide and the phone number guided to the user as a guide history, regardless of whether the user has searched the industry DB or mutual DB in the above example. The search word of the same group is extracted based on the stored data of the guide information of the telephone guide. When the search word is extracted, the guide history industry with the phone number is classified and stored in the DB. Therefore, even if a user inputs some keywords in the contents to be inquired, the telephone number search is possible. It is also possible to respond to telephone numbers for inquiries on the latest industries and new businesses.

2 shows a schematic internal structure of an industry classification server 4 according to an embodiment of the present invention.

Industry classification server 4 according to an embodiment of the present invention is a guide history storage means 41 for storing the search term and search result phone number of the telephone guide as a guide history, the search word of the same group from the stored guide history data The search term collecting means 42 for extracting, the search result collecting means 43 for extracting the search result telephone number corresponding to the extracted search term, and storing the search result telephone number corresponding to the extracted search term in the guide history type classification DB 441 Guide history type classification means for retrieving the guide history type classification means 44 for classifying the type of business and the user's inquiry call to search the guide history type classification DB 441 with the search word entered by the guide to provide a searched phone number It comprises 45.

Preferably, as a configuration for the priority guide service using the guide history-based industry classification of the present invention, the priority guide subscriber number determining means 46 for determining the number of priority guide service subscribers in advance, and the subscription application for priority guide service from the user. And a priority guide service number recommending means (48) for recommending and registering a priority guide service number 47 for receiving and registering a priority number.

For reference, the priority guide service is a service that preferentially guides the user to a telephone number subscribed to the priority guide service among a plurality of phone numbers corresponding to the type of business searched when the business inquires.

Further, the priority guide subscriber number determining means 46 determines the total number of subscribers of the priority guide service at a predetermined rate among all the phone numbers of the individual industry and / or region, and the predetermined priority guide in advance. Auction bidding method 462 for determining the number of service subscribers and assigning search keywords to auctions or bidding among subscribers, and the number of guides for determining the number of priority service subscribers as a percentage of the total number of guides in the respective industry or region. And a ratio scheme 463.

Further, the priority guide phone number recommending means 48 ranks and ranks the equal guide method 481 that gives an equal number of guides to the phone numbers subscribed to the priority guide service and the phone numbers subscribed to the priority guide service. And a ranking guide method 482 for adjusting the number of guides of the telephone number to be greater than the number of guides of the subordinate telephone number.

The detailed functions and operations of the industry classification system 1 and the individual components constituting the industry classification server 4 using the guide history data of the telephone number guide will be described through the following industry classification method.

<2. Method composition>

Industry classification method using the guide history data of the telephone number guide according to an embodiment of the present invention can be preferably implemented through the construction of the above-described industry classification system (1).

3 is a schematic flowchart of a business classification method according to an exemplary embodiment of the present invention.

The user may use the user terminal 2 to call the business category server 4 or call the Internet and receive a desired telephone number. In this process, the guide history storage means 41 of the industry classification server 4 stores the search word input by the guide and the phone number data of the search result as a guide history in a DB in real time (S41).

When the guide history is stored in real time, the search term collecting means 42 extracts and collects a search word belonging to the same group from the guide history in real time (S42). The search result collecting unit 42 extracts and collects a search result telephone number corresponding to the collected search word (S43).

When the search word and the corresponding telephone number are collected in real time, the guide history type of business classification means 44 stores the searched words and phone numbers of the collected group in the guide history type of business classification DB 441 to generate the type of industry in real time (S44). ). This process is to build the data of the guidance history industry classification DB 441 in real time.

Subsequently, when the receptionist terminal 3 receives the business type inquiries from the user terminal 2, the receptionist inputs a search word that is intuitively determined from the user's conversation as a keyword, and the guide history type of business classification search means 45 The guide history type classification DB 441 is searched with the input keyword of the guide, and a corresponding telephone number is provided as a search result (S45). The receptionist then guides the user to the search result phone number displayed on the screen.

Accordingly, the guide history industry classification DB 441 built on the input keyword reflecting the user's inquiry contents and the experienced knowledge of the guide is the industry that leads the latest industry and the trend to store the industry keyword as a term commonly used in real life. You can even search. Therefore, it is obvious that the search time is shortened and the search success rate is increased.

FIG. 4 is a schematic sequence diagram of a method of providing priority service in FIG. 3.

Priority guide service of the present invention is to first guide the phone number stored in the above-described guide history industry category DB 441.

The priority guide subscriber number determining means 46 determines the number of subscribers of the priority guide service (S46). Limiting the number of subscribers aims to generate profits by providing the benefit of priority services to the limited subscriber.

Accordingly, in the total phone number ratio method 461, the number of priority information service subscribers is determined by applying a predetermined ratio to all phone numbers for each industry type and / or region (S461). For example, if 100 phone numbers are 100, 20% is applied to restrict the subscription to only 20 priority services. The auction bidding method 462 determines the number of subscribers in advance, and preemptively assigns a search keyword from the subscribers in an auction or bidding manner (S462). For example, if there are 100 phone numbers, limit the number to 10 subscribers and let 10 subscribers preempt the auction keyword or auction. Therefore, when the input keyword of the guide is a successful keyword, the telephone number of the corresponding subscriber is preferentially guided. Lastly, the guide rate ratio method 463 is to subscribe 10 telephone numbers corresponding to 10% to the priority guide service when the industry-specific and / or regional inquiries generate an average of 100 calls per month (S463). . Furthermore, it is also possible to apply the "call distribution method" to apply only this value by applying the value per call (l) by applying this. For example, if the total number of guides (inquiries) is 100Call and only 5Calls per company are sufficient, only 20 phone numbers divided by 100Call divided by 5Calls will be limited to the subscription service.

When the number of priority guide subscribers is determined, the priority guide service subscription means 47 receives an application from the user so as not to exceed the determined number of subscribers and subscribes to the priority guide service (S47).

After the subscribing of the priority information service is completed, when a receptionist who receives an inquiry from a user inputs a search word, the priority information telephone number recommending means 48 gives priority to the phone number subscribed to the priority information service among the phone numbers of the corresponding industry. Recommended as (S48). The receptionist then preferentially guides the user the recommended priority service phone number on the screen.

In more detail, the equal guide method 481 allows all phone numbers subscribed to the first guide service to be equally guided to the user (S481). In addition, the ranking guide method 482 prioritizes the operators who subscribe to the priority guide service and adjusts the number of phone number guides of the priority to be greater than the number of guides of the subordinate phone numbers (S482). For example, adjust the number of guides in the order of the number of first-number phone number guides> the number of second-number phone number guides> the number of third-party phone number guides ...

As described above, an embodiment of an industry type classification system using the guide history data of the telephone number guide and the type of industry classification method according to the present invention is configured. While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it is to be understood that the invention is not limited to the disclosed exemplary embodiments. It goes without saying that various modifications and variations are possible within the scope of equivalence of the scope.

The following drawings, which are attached to this specification, illustrate preferred embodiments of the present invention, and together with the detailed description of the present invention serve to further understand the technical spirit of the present invention. It should not be construed as limited to.

1 is a schematic configuration diagram of a business classification system according to an embodiment of the present invention.

2 is a schematic internal structure diagram of a business classification server according to an embodiment of the present invention.

3 is a schematic flowchart of a business classification method according to an embodiment of the present invention.

FIG. 4 is a schematic flowchart of a method of providing priority service in FIG. 3. FIG.

Claims (10)

In the industry classification system for generating and storing the real-time industry classification based on the guide history of the phone number guide, Means for storing a guide history including a search word and a phone number search result entered by a receptionist based on empirical knowledge to answer a user's telephone number inquiry; Means for collecting a search term of the same kind from the stored guide history; Means for collecting a search result corresponding to the collected search word; Means for defining the collected search term as an industry type keyword and storing the telephone number of the search result corresponding to the defined industry type keyword in a guide history type classification DB in real time to classify the type of business; And Means for querying the guide history type of industry classification DB and providing a search result with a search word input from a guide when receiving a business type inquiry call from a user Industry classification system comprising a business classification server comprising a. The method of claim 1, The industry classification server, Means for determining the number of preferred services subscribers; Determining the number of subscribers of the priority services by a percentage of the total number of telephone numbers by industry and / or region; Determining a predetermined number of priority guide service subscribers by industry and / or region, and assigning a keyword to an auction or a bid for the subscriber; And How to determine the number of priority services subscribers as a percentage of the number of calls by industry and / or region Industry classification system, characterized in that using at least one method. 3. The method of claim 2, The industry classification server, Determining the value of one call for each phone number, and the method of distributing the user's inquiries by dividing the number of guides of the individual phone numbers required for one month from the total number of guides of the phone number industry. Industry classification system further comprising a. The method of claim 1, The industry classification server, Means for registering an application for subscription of a telephone number to receive priority guidance service when a user inquires about an industry; And Means for recommending the telephone number subscribed to the priority service when searching the classified business category DB Industry classification system further comprising a. 5. The method according to any one of claims 1 to 4, The industry classification server, A method of equally guiding the registered phone numbers of the same industry and / or the priority area service in the same area; And Priority service The number of the registered phone number is ranked, and the number of guides of the priority priority phone number is maintained more than the number of guides of the priority priority phone number. Industry classification system, characterized in that can be applied alternatively. In the industry classification method of the industry classification server for generating and storing the real-time industry classification based on the guide history of the telephone number guide, (S41) storing, by the industry classification server, a guide history including a search word and a phone number search result inputted by a guide based on empirical knowledge to answer a user's telephone number inquiry; (S42) collecting the same type of search word from the stored guide history; (S43) collecting search results corresponding to the collected search words; (S44) defining the collected search terms as an industry type keyword, and classifying an industry type by storing the telephone number of the search result corresponding to the defined industry type keyword in a guide history industry type DB in real time; And (S45) when receiving the business inquiries from the user, querying the guide history industry category DB with the search terms received from the receptionist and providing a search result Industry classification method comprising a. The method of claim 6, The industry classification server, (S46) further comprising determining the number of subscribers of the priority service, Determining the number of subscribers of the priority services by a percentage of the total number of telephone numbers by industry and / or region; Determining a predetermined number of priority guide service subscribers by industry and / or region, and assigning a keyword to an auction or a bid for the subscriber; And How to determine the number of priority services subscribers as a percentage of the number of calls by industry and / or region Industry classification method, characterized in that using at least one method. The method of claim 7, wherein The industry classification server, Determining the value of one call for each phone number, and the method of distributing the user's inquiries by dividing the number of information of the individual phone number required for one month from the total number of guides of the phone number industry. Industry classification method characterized in that it further comprises. The method of claim 6, The industry classification server, (S47) step of registering a subscription application of the telephone number receiving the priority information service when the user's business inquiries; And (S48) Step of recommending a telephone number subscribed to the first guide service when searching the category classification DB of the guide Industry classification method further comprising a. The method according to any one of claims 6 to 9, The industry classification server, A method of equally guiding the registered phone numbers of the same industry and / or the priority area service in the same area; And Priority service The number of the registered phone number is ranked, and the number of guides of the priority priority phone number is maintained more than the number of guides of the priority priority phone number. Industry classification method characterized in that can be applied alternatively.

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