KR20100048770A - System and method for providing the personalized service - Google Patents

Abstract

PURPOSE: A system and a method for providing a personalized service are provided to supply a personalized service proper to a service use habit and a current service use state of a user through adjustment among services. CONSTITUTION: A sub-service agent transfers a collected event to a PSA(Principle Service Agent)(100), and controls each object service by receiving a control command from the PSA. A reasoning unit(300) defines a creation rule including a processing rule and the creation condition between target services based on the current service use state. In addition, the reasoning unit processes the events generated in each target service according to the creation rule.

Description

System and Method for Providing the Personalized Service

The present invention relates to a service bundling system, and more particularly, to a personalized service providing system and method for providing a service suitable for a user through inter-service coordination.

Conventionally, the service provider solves a problem by using an application program access (API) of individual services provided to a user or providing one-to-one interworking of application programs to provide customers with a new service incorporating various and complex services being served in the market. It was.

The interworking method using such an application program has a problem in that when a service is diversified and complicated, a new service development time is delayed and a user's personalized service cannot be quickly reflected.

In order to solve such a problem, the present invention is to provide a personalized service providing system and method for providing a personalized service according to the user's current service usage status and service usage habits through inter-service coordination.

The personalized service providing system according to the characteristics of the present invention for achieving the technical problem is to manage the service usage history information by combining the events from the target services and to control the system operation using the service usage history information and the current service usage status Main service agent; A secondary service agent that collects and transmits events related to each target service to the main service agent, and receives a control command from the main service agent to control the target service; And a generation rule including a generation condition and a processing rule between each target service based on the service usage history information and the current service usage state, and inference processing the events occurring in each target service according to the generation rule. Contains wealth.

According to an aspect of the present invention, there is provided a method of providing a personalized service, comprising: (a) generating service usage history information of a user and generating importance information according to a importance determination rule, wherein the importance information includes usage habit information of a target service; (b) when a service request signal of a specific target service is received from the counterpart, generating a processing rule for processing target services using a current service usage state and the generated importance information; And (c) adjusting the priority of the target services according to the generated processing rule to process each target service.

According to an aspect of the present invention, there is provided a method of providing a personalized service, comprising: (a) generating service usage history information of a user and generating importance information according to a importance determination rule, wherein the importance information includes usage habit information of a target service; (b) when a service request signal of a specific target service is received from a counterpart, retrieving importance information of the specific target service from a usage history database in which the service usage history information is stored; (c) when the importance information of the specific target service is retrieved, generate a processing rule for processing the current target service and the specific target service by using the importance information of the current target service and the importance information of the specific target service; Making; And (d) processing a service by adjusting a priority between the current target service and the specific target service according to the generated processing rule.

By the above-described configuration, the present invention can be expected to provide an effect of providing a personalized service to the user's current service usage status and service usage habits for a variety of complex services.

The present invention conveniently provides an integrated new service while minimizing user's own service intervention by providing an integrated service based on the user's current service usage status and service usage history information.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art may easily implement the present invention. As those skilled in the art would realize, the described embodiments may be modified in various different ways, all without departing from the spirit or scope of the present invention. In the drawings, parts irrelevant to the description are omitted in order to clearly describe the present invention, and like reference numerals designate like parts throughout the specification.

Throughout the specification, when a part is said to "include" a certain component, it means that it can further include other components, without excluding other components unless specifically stated otherwise. In addition, the terms “… unit”, “… unit”, “module”, “block”, etc. described in the specification mean a unit that processes at least one function or operation, which is hardware or software or a combination of hardware and software. It can be implemented as.

The present invention is a network knowledge-based service bundling system that minimizes interference between individual services, establishes a relationship between services to service subscribers based on service conditions and individual service usage habits, and provides bundling services using established service correlations. .

1 is a block diagram schematically showing the overall configuration of a personalization service providing system according to an embodiment of the present invention, Figure 2 is a block showing the internal configuration of the inference unit briefly in a personalization service providing system according to an embodiment of the present invention It is a block diagram.

Personalization service providing system according to an embodiment of the present invention is a primary service agent (hereinafter referred to as "PSA") (100), streaming service agent 210, VoIP service agent 220, instant messaging ( Instant Messaging) service agent 230, a calendar (Calender) service agent 240, the reasoning unit 300 and the usage history database 400.

The personalization service providing system sets a control condition between each service function based on the user's current service state and service usage history information, and provides a personalized bundling service according to the control condition.

The PSA 100 is a core part of the personalized service providing system. The PSA 100 collects events from a service agent existing in the system, performs history management, generates a service processing rule through inference based on the service usage history, and generates the generated service processing rule. By controlling the personalized service providing system.

The streaming service agent 210 collects events occurring in the streaming service, transmits the events to the PSA 100, and controls the streaming service based on a control command received from the PSA 100.

The VoIP service agent 220 collects events occurring in the VoIP service, transmits the events to the PSA 100, and controls the VoIP service based on a control command received from the PSA 100.

The instant messaging service agent 230 collects events occurring in the instant messaging service, transmits them to the PSA 100, and controls the instant messaging service based on a control command received from the PSA 100.

The calendar service agent 240 collects events occurring in the schedule management service and transmits them to the PSA 100, and controls the schedule management service based on a control command received from the PSA 100.

The inference unit 300 defines a generation rule and processes events occurring in each service by the generation rule. Here, the generation rule includes a generation condition indicating importance information according to a service state of a user and a processing rule defining a service processing method according to the generation condition.

The inference unit 300 includes an importance generation unit 310, a processing rule generation unit 320, and an event processing unit 330.

The importance generator 310 generates importance information according to a user's importance determination rule.

The processing rule generator 320 defines a service processing rule for processing a target service according to the importance information generated by the importance generator 310.

The event processing unit 330 communicates with each service agent by using the processing rule generated by the processing rule generator 320 to process the corresponding target service.

The inference unit 300 according to the embodiment of the present invention may be configured inside the PSA 100.

The usage history database 400 stores importance information of each target service.

An example of the importance information according to each target service state described above will be described.

The importance information of the streaming service in the importance generation unit 310 is as follows.

-(Streaming service, very good, user, media)

-(Streaming service, good, user, media)

-(Streaming service, normal, user, media)

-(Streaming service, bad, user, media)

-(Streaming service, very bad, user, media)

Materiality information is generated according to the importance determination rules listed below.

If user A is receiving the service of media M through streaming service, he or she has not received or rejected VoIP call of user D without receiving any information, and the importance information (when the number of times is more than threshold T5 (existing setting = 3) Streaming service, very good, A, M).

When user A is receiving media M service through streaming service, user D receives VoIP service call each time without rejecting or not receiving the service call. When the number of times is more than the limit value T5 (existing setting = 3), the importance information (Streaming service, very bad, A, M) is generated.

When user A is receiving media M's service through streaming service, user D's VoIP service call is received: When the rejection rate is above threshold T7 (existing setting = 7: 3), the importance information (streaming service, bad, A, M) are generated.

When user A is receiving media M's service through streaming service, user D's VoIP service call is received: When the rejection rate is higher than threshold T7 (existing setting = 3: 7), the importance information (streaming service, good, A, M) are generated.

When user A is receiving media M's service through streaming service, user D's VoIP service call is received: If the rejection rate is between threshold T7 and T8, materiality information (streaming service, usually A, M) is generated. do.

The importance information of the VoIP service in the importance generating unit 310 is as follows.

-(VoIP, Very Good, User A, User B)

-(VoIP, Good, User A, User B)

-(VoIP, Medium, User A, User B)

-(VoIP, Bad, User A, User B)

-(VoIP, Very Bad, User A, User B)

Materiality information is generated according to the importance determination rules listed below.

User A has continuously received without rejecting VoIP call of User B, and if the number is more than the threshold T1 (existing setting = 3), importance information (VoIP, Very Good, User A, User B) is generated. .

If user A has continuously rejected user B's VoIP call without ever receiving it, and the number of times exceeds the threshold T2 (previously set = 3), then importance information (VoIP, Very Bad, User A, User B) is generated. .

If user A receives a VoIP call from user B: the rejection rate is greater than or equal to threshold T3 (existing setting = 7: 3), then importance information (VoIP, good, user A, user B) is generated.

If user A receives a VoIP call from user B: the rejection rate is greater than or equal to threshold T4 (existing setting = 3: 7), then importance information (VoIP, bad, user A, user B) is generated.

If user A receives a VoIP call from user B: the rejection rate is between thresholds T3 and T4, then the importance information (VoIP, usually user A, user B) is generated.

The importance information of the instant messaging service in the importance generating unit 310 is as follows.

-(IM, Very Good, User A, User B)

-(IM, good, user A, user B)

-(IM, normal, user A, user B)

-(IM, bad, user A, user B)

-(IM, Very Bad, User A, User B)

Materiality information is generated according to the importance determination rules listed below.

User A has never chatted with User B and has not started typing within 10 seconds of a message from the other party, and if the number is more than the threshold T9 (previously set = 3), then the importance information (IM, Very Good, User A, user B) is created.

When User A chats with User B and never enters a message within 10 seconds of receiving a message from the other party, and the number of times exceeds the threshold T10 (previously set = 3) times, the importance information (IM, Very Bad, User A, User B) is created.

When User A chats with User B and the message comes from the other party and starts typing within 10 seconds, the ratio between the number of times that the user started typing and the number of times that did not start is greater than or equal to the threshold T11 (was set = 3: 7). , Good, user A, user B).

When User A chats with User B, the ratio between the number of times that a message comes from the other party and starts typing within 10 seconds is greater than or equal to the threshold T11 (previous setting = 7: 3). Bad, user A, user B).

If User A chats with User B and the ratio between the number of times a message comes from the other party and starts typing within 10 seconds is between Threshold T11 and Threshold T12, then the importance information (IM, Normal, User A, User B) is created.

The importance information of the calendar service in the importance generation unit 310 is as follows.

-(Calendar, Very Good, User A, Schedule S)

-(Calendar, Good, User A, Schedule S)

-(Calendar, Normal, User A, Schedule S)

Materiality information is generated according to the importance determination rules listed below.

When user A creates a calendaring event S of the calendar service, if the importance rating is very good, the importance information (calendar, very good, A, S) is generated.

When the user A creates an event S of the calendar service, if the importance level is good, the importance information (calendar, good, A, S) is generated.

When user A creates an event S of the calendar service, the importance level (calendar, normal, A, S) is generated if the importance level is set as normal or not.

The above-described generation rule may be manually edited based on a predefined importance determination rule.

For example, user A is receiving media M as a streaming service, importance information (streaming service, good, A, B) is generated, and importance information (MjSIP, good, A, B) is not currently generated. not.

When User B's MjSIP call is directed towards User A, the MjSIP call is blocked by the proxy server.

3 is a diagram illustrating an embodiment of a personalization service providing method combining a VoIP service and a streaming service according to an embodiment of the present invention.

[Generation condition]

User A is watching TV through a streaming service. The current importance information is a state in which (VoIP, normal, A, B) and (streaming service, good, A, M) are generated.

Processing rule

When User B's VoIP call comes to User A, it stops the streaming service.

If user A is watching a movie M on the TV, the PSA 100 searches for a subscriber profile to search for a peer service agent, MS _J SIP Service Agent (MSA), and then exchanges messages with the MSA so that the subscriber is currently watching TV. Inform you that you are watching.

When the user A receives the VoIP call of the user B, the PSA 100 controls the streaming service agent 210 to redirect the streaming service to the PC based on the creation condition and processing rule. That is, when the user A goes to the PC and receives the VoIP call, the streaming service is switched from the TV to the PC and received.

If the importance information of the VoIP service is (VoIP, Bad, A, B), if the user A is watching the movie M on the TV, the user's VoIP call is not connected to the PC, leaving only the log.

In this way, the user can minimize the intervention of the service and conveniently use the integrated new service.

The embodiments of the present invention described above are not implemented only by the apparatus and / or method, but may be implemented through a program for realizing functions corresponding to the configuration of the embodiment of the present invention, a recording medium on which the program is recorded And such an embodiment can be easily implemented by those skilled in the art from the description of the embodiments described above.

Although the embodiments of the present invention have been described in detail above, the scope of the present invention is not limited thereto, and various modifications and improvements of those skilled in the art using the basic concepts of the present invention defined in the following claims are also provided. It belongs to the scope of rights.

1 is a block diagram schematically showing the overall configuration of a personalization service providing system according to an embodiment of the present invention.

 2 is a block diagram schematically showing the internal configuration of the inference unit of the personalization service providing system according to an embodiment of the present invention.

3 is a diagram illustrating an embodiment of a personalization service providing method combining a VoIP service and a streaming service according to an embodiment of the present invention.

Claims (6)

A main service agent which aggregates events from target services to manage service usage history information and controls system operation using the service usage history information and the current service usage status; A secondary service agent that collects and transmits events related to each target service to the main service agent, and receives a control command from the main service agent to control the target service; And An inference unit that defines a generation rule including a generation condition and a processing rule between each target service based on the service usage history information and the current service usage state and processes the events occurring in each target service according to the generation rule; Personalization service providing system comprising a. According to claim 1, The inference unit, An importance generation unit for collecting the service usage history information and defining the generation condition representing the importance information according to an importance determination rule; A processing rule generation unit generating the processing rule for processing the respective target services according to the generation condition; And An event processing unit communicating with a service agent controlling each target service according to the generated processing rule to process the target service Personalization service providing system comprising a. The method of claim 2, The importance information includes a user's habit of using each target service and the other party's user information. (a) collecting service usage history information of the user to generate importance information according to the importance determination rule, wherein the importance information includes usage habit information of the target service; (b) when a service request signal of a specific target service is received from the counterpart, generating a processing rule for processing target services using a current service usage state and the generated importance information; And (c) processing each target service by adjusting the priority of the target services according to the generated processing rule; Personalized service providing method comprising a. (a) collecting service usage history information of a user and generating importance information according to the importance determination rule, wherein the importance information includes usage habit information of a target service; (b) when a service request signal of a specific target service is received from a counterpart, retrieving importance information of the specific target service from a usage history database in which the service usage history information is stored; (c) when the importance information of the specific target service is retrieved, generate a processing rule for processing the current target service and the specific target service by using the importance information of the current target service and the importance information of the specific target service; Doing; And (d) processing a service by adjusting a priority between the current target service and the specific target service according to the generated processing rule; Personalized service providing method comprising a. 6. The method of claim 5, In step (b), Blocking the processing of the specific target service if the importance information of the specific target service is not retrieved from the usage history database; Personalization service providing method further comprising.

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