KR20100036690A - Apparatus for managing internet service quality and method thereof - Google Patents

Abstract

PURPOSE: An apparatus for managing an Internet service quality and a method thereof are provided to measure the service quality for the whole Wibro service through an Internet service quality management device in order to figure out the deterioration in the quality. CONSTITUTION: A data collecting unit(810) collects plural kinds of performance data for the quality of a wireless access service from a third management device. A performance index analysis unit(830) indexes the plural performance data as performance index, and inserts a critical value exceed flag according to each critical value for plural performance indexes. A quality index analysis unit(840) generates the quality indexes.

Description

Apparatus and method for managing internet service quality {APPARATUS FOR MANAGING INTERNET SERVICE QUALITY AND METHOD THEREOF}

The present invention relates to an Internet service quality management apparatus and a method thereof. In particular, the present invention relates to an Internet service quality management apparatus and method for managing the overall quality of the WiBro service from the access terminal to the service provider when using the Wibro service.

In general, Internet service quality management refers to the management of recognizing and managing quality deterioration by measuring network quality in an operating system network using an operation system or measuring end-to-end quality using a test terminal. This is usually done through a customer center reporting that the quality of the Internet service has been degraded by the customer or through regular quality measurements.

However, in the conventional Internet service quality management, it is not easy to determine the cause of this, even if the administrator recognizes that the quality deterioration has occurred, it takes a lot of time. Because the quality measured in the test terminal is the quality that appears as end-to-end between the service providing server or another terminal in the terminal receiving the service, any part of the network component or related service providing systems is determined by the client terminal. This is because it is difficult to determine the cause that affects. In addition, measuring network quality through the operating system also measures network quality in the operating system, so it is difficult to determine the cause of which part of the service providing systems affects the terminal of the customer. That is, the conventional Internet service quality management apparatus 800 is composed of a variety of equipment, such as a wireless section, an access section, a core section, a service providing server, an authentication server, etc. Since operating systems are separated by equipment and equipment, the quality of any of the components to provide services for managing only the performance of the equipment and the section of the management target is affected by the quality of the service. There is a problem that is difficult to figure out.

An object of the present invention is to provide an internet service quality management apparatus and method for managing the overall quality of the WiBro service from the access point to the service provider when using the WiBro service.

In accordance with an aspect of the present invention for solving the above problems, a first management device for managing the components in the radio access network connected to the mobile station, a second management device for managing the components in the Internet core network and provide an Internet content service An Internet service quality management apparatus for managing the quality of a radio access service provided by the mobile station through data transmission and reception with a third management apparatus for managing service providing apparatuses,

A data collector configured to collect a plurality of performance data on a quality of a radio access service provided by the mobile station from the first management device, the second management device, and the third management device; A performance indicator analyzer for normalizing the plurality of performance data with performance indicators, and determining whether each of the normalized performance indicators has exceeded a predetermined threshold value and inserting an excess threshold flag; Generating quality indicators using the performance indicators, determining whether each of the generated quality indicators has exceeded each set threshold, and inserting an over-threshold flag, and a service quality indicator for a wireless access service based on the quality indicators. Quality indicator analysis unit for calculating the; And a status display unit which provides the manager with the calculated service quality index, the performance index analyzer and the performance index and the quality index respectively determined by the quality index analyzer.

Here, the quality indicator analysis unit generates the quality indicators using weights set in the performance indicators and the performance indicators, respectively.

Here, the quality indicator analysis unit calculates the service quality indicator using the weights set for each of the quality indicators and the quality indicators.

According to a feature of the invention, the first management device for managing the components in the wireless access network connected to the mobile station, the second management device for managing the components in the Internet core network and the service providing apparatus for providing the Internet content service Internet service quality management method of the device for managing the quality of the radio access service provided by the mobile station through data transmission and reception with a third management device,

Collecting a plurality of performance data on the quality of a radio access service provided by the mobile station from the first management device, the second management device, and the third management device; Generating and storing performance indicators for normalizing the plurality of performance data; Hierarchically generating and storing quality indicators for at least one of service access, service maintenance, service quality, service delay, service support, and service diagnosis based on the normalized performance indicators; Calculating an internet service quality index for a wireless access service using the weights set in the quality indicators and the quality indicators; And providing the calculated Internet service quality index, performance index, and quality index to an administrator.

Here, the step of generating and storing the quality indicators hierarchically,

Generating and storing a first quality indicator using the weights set in the performance indicators and the performance indicators, respectively; And generating and storing a second quality indicator using the weights set in each of the first quality indicators and the first quality indicators.

According to a feature of the invention, the first management device for managing the components in the wireless access network connected to the mobile station, the second management device for managing the components in the Internet core network and the service providing apparatus for providing the Internet content service Internet service quality management method of the device for managing the quality of the radio access service provided by the mobile station through data transmission and reception with a third management device,

Collecting a plurality of performance data on the quality of a radio access service provided by the mobile station from the first management device, the second management device, and the third management device; Generating and storing performance indicators for normalizing the plurality of performance data; Inserting an over-threshold flag into a performance indicator that exceeds a threshold set for each performance indicator among the performance indicators; Hierarchically generating and storing quality indicators for at least one of service access, service maintenance, service quality, service delay, service support, and service diagnosis based on the performance indicators; Inserting an over-threshold flag into a quality indicator that exceeds a threshold set for each quality indicator among the quality indicators; Calculating an internet service quality index for a wireless access service using the weights set in the quality indicators and the quality indicators; And providing the Internet service quality index to an administrator.

Here, the Internet service quality management method may include determining whether the calculated Internet service quality index exceeds a threshold set in a set internet service quality index; Inserting an over-threshold flag in the Internet quality of service indicator when the threshold is exceeded; And providing the administrator with an Internet service quality indicator with the above threshold flag inserted.

According to the present invention, since the service quality of the overall WiBro service is measured through the Internet service quality management apparatus, it is possible to grasp which part of the network component affects the quality deterioration when the service quality deteriorates. The effect can be expected to identify the cause efficiently. In addition, this can be expected to enable the manager to take prompt action.

DETAILED DESCRIPTION Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art may easily implement the present invention. As those skilled in the art would realize, the described embodiments may be modified in various different ways, all without departing from the spirit or scope of the present invention. In the drawings, parts irrelevant to the description are omitted in order to clearly describe the present invention, and like reference numerals designate like parts throughout the specification.

Throughout the specification, when a part is said to "include" a certain component, it means that it can further include other components, without excluding other components unless specifically stated otherwise. In addition, the terms “… unit”, “… unit”, “module”, etc. described in the specification mean a unit that processes at least one function or operation, which may be implemented by hardware or software or a combination of hardware and software. have.

In the present specification, a mobile station (MS) is a terminal, a mobile terminal (MT), a subscriber station (SS), a portable subscriber station (PSS), a user device (User Equipment). It may also refer to a user equipment (UE), an access terminal (AT), and the like, and may include all or some functions of a mobile terminal, a subscriber station, a portable subscriber station, a user device, and the like.

In the present specification, a base station (BS) is an access point (AP), a radio access station (Radio Access Station, RAS), a Node B (Node B), and a base transceiver station 210 (Base Transceiver Station, BTS). It may also refer to MMR (Mobile Multihop Relay) -BS and the like, and may include all or part of functions such as an access point, a radio access station, a Node B, a base transceiver station, and an MMR-BS.

Now, an apparatus and method for controlling Internet service quality according to an embodiment of the present invention will be described in detail with reference to the accompanying drawings.

1 is a diagram illustrating a system to which an apparatus for managing Internet service quality according to an embodiment of the present invention is applied.

As shown in FIG. 1, the system according to the embodiment of the present invention is largely a WiBro network management apparatus 200, an Internet core network management apparatus 300, a service providing server management apparatus 400, and an opening management apparatus 500. , The failure management device 600, the service level agreement (SLA) management device 700, and the management devices of each network (200, 300, 400, 500, 600, 700) are connected to detail the overall quality of the user's Internet service. Internet service quality management device 800 to manage, and provides a WiBro service to the mobile station (100, 110).

The mobile stations 100 and 110 include a quality measurement agent, and measure the quality of service in real time when the user uses the WiBro service, and periodically transmit the measured quality of service to the Internet service quality management apparatus 800.

The wireless broadband network management device 200 periodically collects and manages performance data from each network element in the WiBro network. Specifically, the WiBro network management device transmits and receives data with the base station 210, the repeater 220, the L2 device 230, and the router (Access Control Router) 240 in the WiBro network. Periodically requests and collects performance data on Internet services provided to the mobile stations 100 and 110 to the devices 210, 220, 230, and 240, and provides the collected performance data to the Internet service quality management apparatus 800. do.

The Internet core network management apparatus 300 periodically requests performance data from each network element in the Internet core network 310 and collects the requested performance data. The collected performance data is provided to the Internet service quality management apparatus 800.

The service providing server management apparatus 400 periodically requests performance data to service providing servers providing services related to content provided to the mobile stations 100 and 110, and collects the requested performance data. The collected performance data is provided to the Internet service quality management apparatus 800. The service providing servers may include an application service server 420, a charging device 430, an authentication device (AAA) 410, and a quality measurement server 440.

The Internet service quality management apparatus 800 includes the mobile stations 100 and 110, the WiBro network management apparatus 200, the Internet core network management apparatus 300, the service providing server management apparatus 400, the opening management apparatus 500, and the failure. Send and receive data to and from the management device 600 and the SLA management device 700, requests and collects the performance data from each device (200, 300, 400, 500, 600, 700), and based on the collected performance data The overall quality of service is measured and provided to the manager. In detail, the Internet service quality management apparatus 800 normalizes performance data collected from each device 200, 300, 400, 500, 600, 700 to a performance index, and uses the normalized performance index to determine a primary quality index. In addition, the hierarchical quality index is created by the tree structure of the secondary quality index and the tertiary quality index. The service quality index is generated based on the generated third quality index.

Here, the opening management device 500 is a device for managing the WiBro service opening, the failure management device 600 is a device for receiving a user's failure report and notify the Internet service quality management device 800, SLA management device 700 ) Is a device for performing service quality management.

The Internet service quality management apparatus 800 will be described in detail with reference to FIG. 2.

2 is a block diagram illustrating an apparatus for managing Internet service quality according to an embodiment of the present invention.

As shown in FIG. 2, the Internet service quality management apparatus 800 according to an embodiment of the present invention may include a performance data collector 810, a storage unit 820, a performance indicator analyzer 830, and a quality indicator analyzer ( 840 and a status display unit 850.

The performance data collection unit 810 may include the mobile stations 100 and 110, the WiBro network management device 200, the Internet core network management device 300, the service providing server management device 400, the opening management device 500, and the failure management. The device 600 and the SLA management device 700 request the performance data, and store the collected performance data in response to the request in the storage unit 820.

The storage unit 820 stores the performance indicators and the quality indicators received from the performance data collector 810, the performance indicator analyzer 830, and the quality indicator analyzer 840, and stores the stored information in each unit 810,. 830, 840, 850).

The performance indicator analysis unit 830 normalizes each performance data stored in the storage unit 820 to generate performance indicators, and stores each generated performance indicator in the storage unit 820 for each user. In this case, the performance indicator analysis unit 830 compares each performance indicator with a threshold value matched with each performance indicator, and inserts a flag for the performance indicator that exceeds the threshold by the comparison, and stores the user for each storage unit ( 820). On the other hand, the performance indicator that does not exceed the threshold is stored in the storage unit 820 for each user without change.

The quality indicator analyzer 840 generates a plurality of hierarchical quality indicators by using the performance indicators stored in the storage 820 and weights set in the performance indicators, and stores the generated quality indicators in the storage unit 820. Store in At this time, the quality indicator analysis unit 840 divides the quality indicators into three stages from the lower stage to the upper stage, and generates the quality index of the upper stage by using the quality indicator of the lower stage and the weights set in the respective quality indicators.

The quality indicator analyzer 840 stores the quality indicators of each step in the storage unit 820. At this time, the quality indicator analysis unit 840 determines whether the quality indicators of the respective stages exceed the set thresholds, and inserts an excess threshold flag for the exceeded quality indicators and stores them in the storage unit 820. On the other hand, the quality indicator that does not exceed the threshold is stored in the storage unit 820 for each user without change.

Here, the performance indicator analysis unit 830 and the quality indicator analysis unit 840 analyze the threshold exceeding range for the performance indicator and the quality indicator exceeding the threshold, respectively, and insert the over threshold flag by grade (best, advanced, intermediate). It may be.

Here, the performance indicator analysis unit 830 and the quality indicator analysis unit 840 manage performance indicators and quality indicators by user (by subscriber).

Such, the generation of the quality indicators of the quality indicator analysis unit 840 according to an embodiment of the present invention will be described later with reference to FIG.

The quality indicator analyzer 840 calculates the service quality indicator using the quality indicator of the final stage and stores the calculated service quality indicator in the storage unit 820. In detail, the quality indicator analysis unit 840 calculates a service quality index by multiplying the quality indicators of the final stage and the weights set in the quality indicators of the final stage, respectively.

The status display unit 850 provides the manager with performance indicators, quality indicators, and service quality indicators stored by the performance indicator analyzer 830 and the quality indicator analyzer 840.

At this time, the status display unit 850 determines whether the threshold exceeded flag is inserted into the performance indicators and the quality indicators, and indicates that the corresponding performance indicator or the quality indicator has exceeded the threshold and provides the manager with the inserted indicator. .

3 is a diagram illustrating step-by-step quality indicators according to an embodiment of the present invention.

As shown in FIG. 3, the step-by-step quality indicator according to an embodiment of the present invention is generated by the quality indicator analyzer 840.

The quality indicator analyzer 840 generates primary quality indicators using the performance indicators stored in the storage 820, and generates secondary quality indicators using the generated first quality indicators. And the 3rd quality index is created using 2nd quality index. In detail, when generating the primary quality indicators, the quality indicator analyzer 840 multiplies the performance indicators required to generate each of the primary quality indicators by a weight set for each performance indicator to generate the primary quality indicators. In addition, when generating the secondary quality indicators, the secondary quality indicators are generated by multiplying the first quality indicators necessary to generate each of the secondary quality indicators by a weight set for each primary quality indicator. In addition, when generating the third quality indicator, each of the third quality indicators is generated by multiplying the second quality indicators necessary to generate each of the third quality indicators by a weight set for each second quality indicator.

In addition, the quality indicator analysis unit 840 generates a final service quality indicator by using the third quality indicator for service quality, service maintainability, service delay, service diagnosis, service accessibility, and service support, and generates the generated service quality indicator. Provide it to the administrator.

Performance indicators generated by the quality indicator analysis unit and quality indicators of each step will be described in detail with reference to FIGS. 4 to 9.

4 is a table illustrating indicators for calculating a third quality indicator for service quality generated by a quality indicator analyzer according to an exemplary embodiment of the present invention.

As shown in FIG. 4, the quality indicator analysis unit 840 according to an embodiment of the present invention multiplies the performance indicators generated by using the performance data with the weights set for the performance indicators, thereby improving base station quality, repeater quality, and access network. Calculate primary quality indicators for delivery quality, core network delivery quality, mobile station IP quality, WiBro content quality, idle mode exit quality, network registration revocation quality, service flow quality, and IP (Internet Protocol) capacity, respectively. Second quality indicators for wireless quality, transport layer quality, WiBro content quality, and service activation quality are respectively calculated by multiplying the first quality indicators and the weights set in the respective first quality indicators. The third quality index for the service quality is calculated by multiplying the second quality indicators with the weights set in the respective second quality indicators.

At this time, the performance index for generating the primary quality index is as follows.

Performance indicators for generating primary quality indicators for base station quality include: VSWR (Voltage Standing Wave Ratio), Rx Power, Tx Power, Preamble Power, UL (Up Link) Burst Error Rate, Per (Packet Error ratio) in MAP (Media Access Protocol), including the indicators for Upstream, Downstream, bandwith.

Performance indicators for generating primary quality indicators for repeater quality include: VSWR (Voltage Standing Wave Ratio), Output Power, Tx Power, Preamble Power, Includes indicators for Carrier to Interference plus Noise Ratio (CINR), Packet Error Ratio (Per) in Media Access Protocol (MAP), Upstream, Downstream, and bandwith.

Performance indicators for generating primary quality metrics for access network delivery quality include Average Packet Delay, Packet Loss, Includes indicators for of Packet samples and Throughput.

Performance indicators for generating primary quality indicators for core network delivery quality include Average Response Time, Packet loss, Packet loss rate, Includes indicators for of Packet samples.

The performance indicators for generating primary quality indicators for mobile station IP quality include Average IP Packet Delay, IP Packet loss length, and No. Includes indicators for of Packet samples.

Performance indicators for generating primary quality indicators for WiBro content quality include indicators for Nunber of Incorrect Content.

Performance metrics for generating primary quality metrics for idle mode exit quality are PSS (Portable Subscriber Station (hereinafter referred to as "mobile stations (100, 110)") Active Attempts, PSS Active Failures, ACR Active Attempts, and ACR Active Failures Include indicators for

Performance indicators for generating primary quality indicators for network deregistration quality include indicators for PSS Network deregistration Attempt, PSS Network deregistration Failures, ACR network deregistration Attempt, and ACR network deregistration Failures.

Performance metrics for generating primary quality metrics for service flow quality include Provisioned Dynamic Service Addition (DSA) Attempts, Provisioned DSA Failures, Admitted DSA Attempts, Admitted DSA Failures, Active DSA Attempts, Active Include indicators for DSA Failures.

Performance metrics for generating primary quality metrics for dynamic service change failure rates include Provisioned Dynamic Service Change (DSC) Attempts, Provisioned DSC Failures, Admitted DSC Attempts, Admitted DSC Failures, Active DSC attempts, Active DSC Failures, DSD (Dynamic Service Deletion; hereinafter referred to as "DSD") Includes indicators for Attempts, DSD Failures, Available IP Address, and In Use IP Address.

5 is a table illustrating indicators for calculating a third quality indicator for service accessibility generated by the quality indicator analyzer according to an exemplary embodiment of the present invention.

As shown in FIG. 5, the quality index analyzer 840 according to an embodiment of the present invention multiplies the performance indexes generated by using the performance data with the weights set in the respective performance indicators, indicating a network entry failure rate, Ranging failure rate, Subscriber Station Basic Capability acquisition failure rate, PKM (Privacy Key Management) acquisition failure rate, registration failure rate, DHCP (Dynamic Host Configuration Protocol) success rate (or IP connection establishment success rate), content access failure rate We calculate the primary quality indicators for the content security failure rate and the charging device failure rate, respectively, and multiply the calculated primary quality indicators with the weights set for each primary quality indicators. Calculate the difference quality indicators respectively. The third quality indicator for service accessibility is calculated by multiplying the second quality indicators by the weights set in the respective second quality indicators.

At this time, the performance index for generating the primary quality index is as follows.

The performance indicator for generating secondary quality metrics for WiBro availability is No. of in-service Radio Access Station (RAS) and No. of indicators for total RAS.

Performance indicators for generating a primary quality indicator for the network entry failure rate includes the indicators for Network_Entry Attempt Requests, Network_Entry Attempt Failures.

Performance indicators for generating primary quality indicators for ranging failure rates include indicators for Ranging Requests and Ranging Failures.

Performance indicators for generating primary quality indicators for mobile base capacity acquisition failure rates include indicators for Subscriber Station Basic Capability (SBC) requests and SBC Failures.

Performance metrics for generating primary quality metrics for PKM acquisition failure rates include metrics for Auth (Authorization) Requests, Auth Failures, Extensible Authorization Protocol (EAP) Requests, EAP Failures, Traffic Encryption Key (TEK) Requests, and TEK Failures. Include.

Performance indicators for generating primary quality indicators for registration failure rates include indicators for Registration Requests and Registration Failures.

Performance metrics for creating primary quality metrics for DHCP success rate (IP connection establishment success rate) include metrics for Discover count, Offer count, DHCP Requests, Acknowledge (ACK) count, Discover Count, and ACK count. Include.

Performance metrics for creating primary quality metrics for content include metrics for Content Requests, Content Failure, Rights Granted, Rights Refused, Credit Control Request (CCR) messages, and Credit Control Response (CCA) Failure. .

Here, each performance index is an index extracted for the number of requests, responses, or rejections from the collected performance data.

6 is a table illustrating indicators for calculating a third quality indicator for service maintainability generated by the quality indicator analyzer according to an exemplary embodiment of the present invention.

As shown in FIG. 6, the quality indicator analysis unit 840 according to an embodiment of the present invention multiplies the performance indicators generated by using the performance data with a weight set for each performance indicator to terminate a mobile station session, a mobile station resource state, Primary quality indicators for inter-sector hard handover (HHO) failure rate, inter-base station HHO failure rate, inter-access control router HHO failure rate, inter-sector frequency allocation HHO failure rate, inter-base station frequency allocation HHO failure rate, and access control router frequency allocation HHO failure rate The second quality indicators for the mobile station service maintainability, handover, and terminal location update information are respectively calculated by multiplying the calculated first quality indicators by the weights set in the respective primary quality indicators. The third quality index for service maintainability is calculated by multiplying the second quality indexes with the weights set in the respective second quality indexes.

At this time, the performance index for generating the primary quality index is as follows.

The performance indicator for generating the primary quality indicator for end of terminal session is No. of Abnormal device session termination.

The performance index for generating the primary quality index for the terminal resource state includes indicators for Device Power Consumption, CPU_Usage, and Memory_Usage.

Primary quality indicators for inter-sector HHO (Hard HandOver) failure rate, inter-base station HHO failure rate, access control router HHO failure rate, intersector frequency allocation HHO failure rate, inter-base station frequency allocation HHO failure rate, and access control router frequency allocation HHO failure rate Performance indicators for generating include Sector_HHO_Attempts, Sector_HHO_Failures, Sector_HHO_Cancels, RAS_HHO_Attempts, RAS_HHO_Failures, RAS_HHO_Cancels, ACR_HHO_Aail_Fastures, ACR_HHO_Failure_FAC_HO_F_A_H_F_H_F_H_H_F_A_H_F_H_F_H_F_H_F_A_H_F_A_H_F_A_H_F_A_H_F_A_H_F_A_H_F_A_T_H_F_A_T_H_F_A_H_F_A_T_H_A_H_F_A_T_H_F_A_T_H_F_A_T_H_F_A_T_H_F_A_H_F_A_S_H_F_A_H_F_A_S_H_F_A_H_F_A_S_H_F_H_H

The performance index for generating the primary quality index for the terminal location information update includes the indexes for Location Update Requests and Location Update Failures.

7 is a table illustrating indicators for calculating a third quality indicator for service delays generated by the quality indicator analyzer according to an exemplary embodiment of the present invention.

As illustrated in FIG. 7, the quality indicator analysis unit 840 according to an embodiment of the present invention multiplies the performance indicators generated by using the performance data with the weights set for the performance indicators, such as web browsing, handover delay, and idle. Secondary quality indicators for service transaction area and network access delay are calculated by calculating primary quality indicators for mode termination delay and network access delay, respectively, and multiplying the calculated primary quality indicators with the weights set for each primary quality indicators. Calculate each of them. The third quality indicator for service delay is calculated by multiplying the second quality indicators by the weights set in the respective second quality indicators.

At this time, the performance index for generating the primary quality index is as follows.

Performance metrics for generating primary quality metrics for web browsing include metrics for HTTP Request Timestamp, Service Server Connection Timestamp, Hand Over (“HO”) Count, Content Download Completion Timestamp, and Content Download Size. Include them.

The performance indicator for generating the primary quality indicator for the handover delay includes indicators for HO Request Timestamp, HO Response Timestamp, HO IND Timestamp, HO Network Re-Entry Delay, and HO Type.

The performance indicator for generating the primary quality indicator for the idle mode exit delay includes indicators for the Idle Mode Exit Request Timestamp, the Idle Mode Exit Response Timestamp, and the Idle Mode Re-Entry Delay.

Performance indicators for generating primary quality indicators for network access delays include indicators for Ranging Time delay, SBC Time delay, Private Key Management (PKM) Time delay, Registration Time delay, and DHCP Time delay.

8 is a table illustrating indicators for calculating a third quality indicator for service support generated by a quality indicator analyzer according to an exemplary embodiment of the present invention.

As shown in FIG. 8, the quality indicator analysis unit 840 according to an embodiment of the present invention multiplies the performance indicators generated using the performance data with the weights set for the performance indicators, and installs a new base station installation time and a fixed antenna. Calculate the primary quality indicators for time, service delivery time, service failure resolution time, and billing accuracy, respectively, and multiply the calculated primary quality indicators with the weights set for each primary quality indicator to support the secondary quality indicator. Calculate the quality. The third quality indicator for service support is then calculated using the second quality indicator.

At this time, the performance index for generating the primary quality index is as follows.

The performance indicator for generating the primary quality indicator for the new base station installation time includes indicators for the Install Request Timestamp and Install Completion Timestamp received from the base station 210.

The performance indicator for generating the primary quality indicator for the fixed antenna installation time includes indicators for the fixed external-antenna installation request timestamp and the fixed external-antenna installation completion timestamp received from the repeater 220.

 The performance indicator for generating the primary quality indicator for the service providing time includes the indicators for the service provisioning request timestamp and the service provisioning success timestamp received from the opening management apparatus 500.

Performance indicators for generating a primary quality indicator for service failure resolution time include indicators for Problem raised Timestamp and Problem resolved Timestamp.

The performance indicator for generating the primary quality indicator for billing accuracy includes an indicator for billing accuracy received from the billing device.

9 is a table showing indicators for calculating a third quality indicator for service diagnosis generated by the quality indicator analyzer according to an exemplary embodiment of the present invention.

As illustrated in FIG. 9, the quality indicator analyzer 840 according to an embodiment of the present invention multiplies the performance indicators generated by using the performance data with the weights set for the performance indicators, thereby wireless network element, access network element, Calculate the primary quality indicators for edge routers, core network routers, and service serving servers, respectively, and multiply the calculated primary quality indicators by the weights set in the respective primary quality indicators. Calculate the quality indicators. The third quality indicator for service support is then calculated using the second quality indicator.

At this time, the performance index for generating the primary quality index is as follows.

The performance indicator for generating the primary quality indicator for the wireless network element includes indicators for each of CPU usage and memory usage received from the base station 210.

The performance indicator for generating the primary quality indicator for the access network element includes indicators for CPU Usage and Memory Usage received from the L2 switch and the access control router.

The performance indicators for generating primary quality indicators for edge routers include indicators for CPU usage and memory usage received from Internet network edge routers.

The performance indicator for generating the primary quality indicator for the core network router includes indicators for CPU Usage and Memory Usage received from the base station 210.

The performance index for generating the primary quality index for the service providing server includes the indexes for the Sever CPU Usage and Server Memory Usage received from the application service server, the authentication server (AAA server).

Since the Internet service quality management apparatus measures the service quality of the overall WiBro service, it is possible to grasp which part of the network component affects the quality deterioration when the service quality deteriorates, thereby effectively causing the service quality deterioration. There is a big advantage to know. In addition, this has the advantage of enabling the administrator to take immediate action.

Next, the Internet service quality management method of the Internet service quality management apparatus 800 will be described in detail with reference to FIG. 10.

10 is a flowchart illustrating a method for managing Internet service quality according to an embodiment of the present invention.

As shown in FIG. 10, the Internet service quality management apparatus 800 according to an embodiment of the present invention periodically collects performance data related to the performance indicators illustrated in FIGS. 4 to 9 from each management apparatus. It stores in the storage unit 820 shown in (2) (S100, S102).

The Internet service quality management apparatus 800 generates performance indicators by normalizing performance data collected from different management apparatuses 200, 300, 400, 500, 600, 700, and 800 (S104). The performance indicators are stored in the storage 820.

The internet service quality management apparatus 800 sequentially checks whether each of the performance indicators has exceeded the set threshold, respectively (S106). In detail, the Internet service quality management apparatus 800 sequentially determines whether the performance indicators exceed the set thresholds one by one (S108), and when the thresholds are exceeded, inserts an excess threshold flag for the corresponding performance indicators in the storage unit 820. Save to (S110).

As a result of the determination in step S108, when the threshold is not exceeded, the Internet service quality management apparatus 800 determines whether all of the performance indicators have been checked (S112). In order to confirm, step S108 is performed.

As a result of the determination in step S112, when the threshold is exceeded, the Internet service quality management apparatus 800 calculates primary quality indicators using the performance indicators stored in the storage unit 820 (S114), and calculates the calculated primary quality. The indicators are stored in the storage unit 820. In this case, the Internet service quality management apparatus 800 calculates and stores the primary quality indicators by multiplying the performance indicators necessary for calculating the primary quality indicators shown in FIGS. 4 to 9 with the weights set in the respective performance indicators. Stored in the unit 820.

In operation S116, the Internet service quality management apparatus 800 sequentially checks whether the calculated primary quality indices have exceeded respective set thresholds. In detail, the Internet service quality management apparatus 800 sequentially determines whether the primary quality indicators exceed the threshold one by one (S118), and when the threshold value is exceeded, inserts and stores a threshold exceeded flag for the corresponding primary quality indicator. Stored in the unit 820 (S120).

As a result of the determination in step S118, when the threshold is not exceeded, the Internet service quality management apparatus 800 determines whether all primary quality indicators have been checked (S122). Step S118 is performed to confirm the primary quality index.

As a result of the determination in step S122, when the threshold value is exceeded, the Internet service quality management apparatus 800 calculates the second quality indicators using the first quality indicators stored in the storage unit 820 (S124), and calculates 2 The difference quality indicators are stored in the storage unit 820. At this time, the Internet service quality management apparatus 800 multiplies the first quality indicators necessary for calculating the second quality indicators shown in FIGS. 4 to 9 with the weights set in the respective first quality indicators and the second quality indicator. These are calculated and stored in the storage unit 820.

The Internet service quality management apparatus 800 sequentially checks whether each of the calculated secondary quality indicators exceeds a predetermined threshold. In detail, the Internet service quality management apparatus 800 sequentially determines whether the secondary quality indicators exceed the threshold one by one (S126), and when the determination result exceeds the threshold, inserts an over-threshold flag for the corresponding secondary quality indicator. The storage unit 820 stores the data in the storage unit 820 (S128).

As a result of the determination in step S126, when the threshold is not exceeded, the Internet service quality management apparatus 800 determines whether all of the secondary quality indicators have been checked (S130). Step S126 is performed to confirm the difference quality indicator.

As a result of the determination in step S130, when the threshold is exceeded, the Internet service quality management apparatus 800 calculates third quality indicators by using secondary quality indicators stored in the storage unit 820 (S132). At this time, the Internet service quality management apparatus 800 multiplies the secondary quality indicators necessary for calculating the secondary quality indicators shown in FIGS. 4 to 9 with the weights set in the respective secondary quality indicators, thereby terminating the third quality indicator. The third quality indicators are stored in the storage unit 820.

The Internet service quality management apparatus 800 sequentially checks whether each of the calculated tertiary quality indicators exceeds a predetermined threshold. In detail, the Internet service quality management apparatus 800 sequentially determines whether the third quality indicators exceed the threshold one by one (S134), and when the determination result exceeds the threshold value, inserts an over-threshold flag for the corresponding third quality indicator. The storage unit 820 stores the data in the storage unit 820 (S136).

When the determination result of step S134 does not exceed the threshold, the Internet service quality management apparatus 800 determines whether all of the third quality indicators have been checked (S138). In order to confirm the third quality index, step S134 is performed.

As a result of the determination in step S138, when the threshold is exceeded, the Internet service quality management apparatus 800 calculates the service quality index by using the third quality indicators stored in the storage unit 820 (S140). At this time, the Internet service quality management apparatus 800 multiplies the third quality indicators necessary for calculating the third quality indicators shown in FIGS. 4 to 9 with the weights set in the respective third quality indicators to obtain a service quality indicator. The service quality index is calculated and stored in the storage unit 820.

In addition, the Internet service quality management apparatus 800 determines whether the service quality indicator exceeds the set threshold (S142), and if the threshold is exceeded, inserts a threshold exceeded flag and stores it in the storage unit 820 ( S144) provides the manager with an abnormality in the service quality state based on the stored service quality index (S146).

As a result of the determination in step S142, when the service quality indicator does not exceed the threshold, it provides the manager with no abnormality in the service quality state (S146).

Through the Internet service quality management apparatus by the Internet service quality management method, the administrator can check the quality state of the entire WiBro service efficiently and accurately, and there is an advantage that can easily cope with it.

The embodiments of the present invention described above are not only implemented through the apparatus and the method, but may also be implemented through a program for realizing a function corresponding to the configuration of the embodiment of the present invention or a recording medium on which the program is recorded. Implementation may be easily implemented by those skilled in the art from the description of the above-described embodiments.

Although the embodiments of the present invention have been described in detail above, the scope of the present invention is not limited thereto, and various modifications and improvements of those skilled in the art using the basic concepts of the present invention defined in the following claims are also provided. It belongs to the scope of rights.

1 is a diagram illustrating a system to which an apparatus for managing Internet service quality according to an embodiment of the present invention is applied.

2 is a block diagram illustrating an apparatus for managing Internet service quality according to an embodiment of the present invention.

3 is a diagram illustrating step-by-step quality indicators according to an embodiment of the present invention.

4 is a table illustrating indicators for calculating a third quality indicator for service quality generated by a quality indicator analyzer according to an exemplary embodiment of the present invention.

5 is a table illustrating indicators for calculating a third quality indicator for service accessibility generated by the quality indicator analyzer according to an exemplary embodiment of the present invention.

6 is a table illustrating indicators for calculating a third quality indicator for service maintainability generated by the quality indicator analyzer according to an exemplary embodiment of the present invention.

7 is a table illustrating indicators for calculating a third quality indicator for service delays generated by the quality indicator analyzer according to an exemplary embodiment of the present invention.

8 is a table illustrating indicators for calculating a third quality indicator for service support generated by a quality indicator analyzer according to an exemplary embodiment of the present invention.

9 is a table showing indicators for calculating a third quality indicator for service diagnosis generated by the quality indicator analyzer according to an exemplary embodiment of the present invention.

10 is a flowchart illustrating a method for managing Internet service quality according to an embodiment of the present invention.

Claims (13)

Data transmission and reception with a first management device for managing components in a wireless access network to which a mobile station connects, a second management device for managing components in an Internet core network, and a third management device for managing service providing devices for providing Internet content services. In the Internet service quality management apparatus for managing the quality of the radio access service provided by the mobile station through the, A data collector configured to collect a plurality of performance data on a quality of a radio access service provided by the mobile station from the first management device, the second management device, and the third management device; A performance indicator analyzer for normalizing the plurality of performance data with performance indicators, and determining whether each of the normalized performance indicators has exceeded a predetermined threshold value and inserting an excess threshold flag; Generating quality indicators using the performance indicators, determining whether each of the generated quality indicators has exceeded each set threshold, and inserting an over-threshold flag, and a service quality indicator for a wireless access service based on the quality indicators. Quality indicator analysis unit for calculating the; And Status display unit for providing the calculated service quality indicators, the performance indicators analysis unit and the performance indicators and quality indicators respectively determined by the quality indicator analysis unit to the manager Internet service quality management device comprising a. The method of claim 1, The quality index analysis unit, And generating the quality indicators by using the weights set in the performance indicators and the performance indicators, respectively. The method of claim 2, The quality index analysis unit, And the service quality indicators are calculated using the weights set in the quality indicators and the quality indicators, respectively. The method of claim 3, The quality index analysis unit, The Internet service quality management apparatus subdividing the quality indicator into at least one hierarchical quality indicator, generating a lower level quality index based on the performance index, and calculating the service quality index using an upper level quality index. . The method of claim 1, And a storage unit which stores the performance data received from the data collector and the performance indicators, the quality indicators, and the service quality indicators received from the performance indicator analyzer and the quality indicator analyzer. The method of claim 5, The data collection unit, And periodically requesting the performance data from the first management device, the second management device, and the third management device, and storing the received performance data in the storage unit. Data transmission and reception with a first management device for managing components in a wireless access network to which a mobile station connects, a second management device for managing components in an Internet core network, and a third management device for managing service providing devices for providing Internet content services. In the Internet service quality management method of the device for managing the quality of the radio access service provided by the mobile station through, Collecting a plurality of performance data on the quality of a radio access service provided by the mobile station from the first management device, the second management device, and the third management device; Generating and storing performance indicators for normalizing the plurality of performance data; Hierarchically generating and storing quality indicators for at least one of service access, service maintenance, service quality, service delay, service support, and service diagnosis based on the normalized performance indicators; Calculating an internet service quality index for a wireless access service using the weights set in the quality indicators and the quality indicators; And Providing an administrator with the calculated Internet service quality index, performance index and quality index Internet service quality management method comprising a. The method of claim 7, wherein Generating and storing the quality indicators hierarchically, Generating and storing a first quality indicator using the weights set in the performance indicators and the performance indicators, respectively; And Generating and storing a second quality indicator using the weights set in each of the first quality indicators and the first quality indicators; Internet service quality management method comprising a. The method of claim 8, The step of calculating the Internet service quality indicators, Calculating an internet service quality index for a wireless access service using a weight set in each of the second and second quality indicators Internet service quality management method comprising a. The method of claim 7, wherein Generating and storing the quality indicators hierarchically, Determining whether each of the quality indicators has respectively exceeded a set threshold; Inserting and storing an over-threshold flag for the quality indicator that exceeds the threshold as a result of the determination; And As a result of the determination, storing the quality indicator without change without exceeding the threshold value Internet service quality management method comprising a. The method of claim 7, wherein Generating and storing the performance indicators, Determining whether each of the performance indicators has respectively exceeded a set threshold; Inserting and storing an over-threshold flag for a performance indicator exceeding a threshold as a result of the determination; And As a result of the determination, storing the performance index without changing the threshold without change Internet service quality management method comprising a. Data transmission and reception with a first management device for managing components in a wireless access network to which a mobile station connects, a second management device for managing components in an Internet core network, and a third management device for managing service providing devices for providing Internet content services. In the Internet service quality management method of the device for managing the quality of the radio access service provided by the mobile station through, Collecting a plurality of performance data on the quality of a radio access service provided by the mobile station from the first management device, the second management device, and the third management device; Generating and storing performance indicators for normalizing the plurality of performance data; Inserting an over-threshold flag into a performance indicator that exceeds a threshold set for each performance indicator among the performance indicators; Hierarchically generating and storing quality indicators for at least one of service access, service maintenance, service quality, service delay, service support, and service diagnosis based on the performance indicators; Inserting an over-threshold flag into a quality indicator that exceeds a threshold set for each quality indicator among the quality indicators; Calculating an internet service quality index for a wireless access service using the weights set in the quality indicators and the quality indicators; And Providing the Internet service quality indicators to a manager; Internet service quality management method comprising a. The method of claim 12, Determining whether the calculated internet service quality index exceeds a threshold set in a set internet service quality index; Inserting an over-threshold flag in the Internet quality of service indicator when the threshold is exceeded; And Providing an administrator with an internet service quality indicator with the above threshold flag inserted; Internet service quality management method comprising more.

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