KR20100023202A

KR20100023202A - System for providing emergency mobilization service and method thereof

Info

Publication number: KR20100023202A
Application number: KR1020080081849A
Authority: KR
Inventors: 오창환
Original assignee: 주식회사 케이티
Priority date: 2008-08-21
Filing date: 2008-08-21
Publication date: 2010-03-04

Abstract

PURPOSE: A system for providing emergency mobilization service and a method thereof are provided to automatically display the location of a customer terminal on a navigation screen in order to confirm the location of a customer in real time. CONSTITUTION: A reception center server(420) receives a emergency mobilization service request from a customer terminal(100). The emergency mobilization service request includes location information of the customer terminal. The reception center server transmits a mobilization order and location information of the customer terminal to a moving agent terminal(440). The moving agent terminal receives the mobilization order and the location information from the reception center server. The moving agent terminal outputs the location information on a navigation screen.

Description

System and providing emergency mobilization service and method thereof

The present invention relates to a system and a method for providing an emergency dispatch service. More specifically, the present invention relates to a system and a method for providing an emergency dispatch service for solving a problem encountered by a customer by identifying a location of a customer in an emergency situation and dispatching a dispatch agent through a mobile communication network.

Currently, in general, a vehicle positioning technology is easy through a terminal mounted in a vehicle. Emergency dispatch service is a service that uses the vehicle's location technology to identify the location of the customer in an emergency situation to dispatch dispatch personnel to the customer's location.

In the case of the conventional emergency dispatch service, the first call attempt is made with the reception center which is requested for the emergency dispatch service. The reception center then requests the emergency dispatch by providing the location of the customer to the emergency dispatcher.

At this time, when the first call with the reception center is attempted, a technology for automatically transmitting the location of the customer through the terminal device mounted in the vehicle is proposed, so that the customer does not have to say his / her location when reporting the reception to the reception center. do. However, after the call to the reception center, a second call may be made with the emergency dispatcher again.

In most emergency situations, the customer's location may change rather than fixed, so the dispatcher may have to ask for the customer's current location by phone call again. But in an urgent situation, it's hard for customers to tell you where they are. If the customer does not have accurate information about the current location, it may confuse the dispatcher, causing delays.

Therefore, according to the conventional emergency dispatch service technology, it is likely to take a lot of time from reception to the arrival of the site.

The technical problem to be achieved by the present invention is to provide an emergency dispatch service providing system and a method that the dispatcher terminal can easily identify the location of the customer terminal by interworking between the reception center and the dispatcher terminal receiving the emergency dispatch service request. .

Emergency dispatch service providing system according to a feature of the present invention in order to achieve the problem as described above,

Connected to the customer terminal mounted in the customer vehicle through a mobile communication network to receive an emergency dispatch service request containing the location information of the customer terminal from the customer terminal, the dispatch to make an emergency dispatch to the area corresponding to the location information of the customer terminal A reception center server for transmitting a dispatch command and location information of the customer terminal to a terminal of an agent; And receiving the dispatch command and the location information from the reception center server, wherein the navigation means a device or a program that helps to drive a car by showing a map or finding a shortcut. Includes an agent terminal. In addition, the emergency dispatch service providing method according to another feature of the present invention,

(a) receiving an emergency dispatch service request including location information of the customer terminal from the customer terminal by a reception center server connected to the customer terminal mounted in the customer vehicle through a mobile communication network; (b) transmitting a dispatch command and location information of the customer terminal to a terminal of the emergency dispatch worker to be dispatched to an area corresponding to the location information of the customer terminal; And (c) navigation of the location information of the customer terminal received by the dispatcher terminal from the reception center server, where navigation refers to a device or a program that helps to drive a car by showing a map or finding a shortcut. Outputting.

According to the present invention, since the location of the customer terminal requesting the emergency dispatch service is automatically displayed on the navigation screen of the dispatcher, the dispatcher can implement a service for visiting the customer. Therefore, the readability of the location information is excellent, the dispatcher can quickly confirm the location of the customer.

In addition, since the location of the customer terminal is tracked in real time after the time the emergency dispatch service is requested, if the location is changed, it is automatically displayed by changing it on the navigation screen of the dispatcher. Do.

DETAILED DESCRIPTION Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art may easily implement the present invention. As those skilled in the art would realize, the described embodiments may be modified in various different ways, all without departing from the spirit or scope of the present invention. In the drawings, parts irrelevant to the description are omitted for simplicity of explanation, and like reference numerals designate like parts throughout the specification.

Throughout the specification, when a part is said to "include" a certain component, it means that it can further include other components, without excluding other components unless specifically stated otherwise. In addition, the term "… unit" described in the specification means a unit for processing at least one function or operation, which may be implemented in hardware or software or a combination of hardware and software.

Now, a system and method for providing an emergency dispatch service according to an embodiment of the present invention will be described in detail with reference to the drawings.

1 is a network diagram for providing an emergency dispatch service according to an embodiment of the present invention.

As shown in FIG. 1, the customer terminal 100 is a terminal mounted in the customer vehicle 1 and capable of communication, and is connected to the mobile communication network 200 to transmit and receive data.

The customer terminal 100 obtains the location information of the customer vehicle 1 through the location tracking technology. At this time, the location tracking technology includes a GPS (Global Positoning System) technology, network-based location measurement technology. Typically, the customer terminal 100 includes a GPS receiver, and acquires the location information of the customer vehicle 1 through the GPS satellite. However, the present invention is not limited to the above, and may be any location tracking technique available to those skilled in the art.

When an emergency situation occurs, the customer terminal 100 transmits current location information of the customer vehicle 1 to the emergency dispatch service providing system 400 through the mobile communication network 200. Here, the location information includes GPS latitude and longitude.

The location information providing server 300 refers to a server that provides a location-based service (LBS), that is, a location-based service platform (LBSP) server of a mobile communication network. The location information providing server 300 processes a location request of an external LBS application service client. The location information providing server 300 acquires location information in association with a location related system (base station or GPS location acquisition server) inside the mobile communication network 200. The obtained position information is first processed, that is, coordinate transformation and the like.

The emergency dispatch service providing system 400 includes a reception center server 420 and a dispatch worker terminal 440.

When the emergency dispatch service request is received from the customer terminal 100 connected through the mobile communication network 200, the reception center server 420 may send an emergency dispatcher to an emergency dispatch to an area corresponding to the location information of the customer terminal 100. The dispatch command and the location information of the customer terminal 100 are transmitted to the terminal 440. At this time, the location information of the customer terminal 100 is included in the emergency dispatch service request.

The dispatcher terminal 440 is a terminal mounted in the dispatcher's vehicle 2 and includes a navigation function. Here, navigation refers to a device or a program that helps to drive a car by showing a map or finding a shortcut.

The dispatch agent terminal 440 interworks with the reception center server 420 through the mobile communication network 200 or a dedicated network. The dispatcher terminal 440 outputs the location information of the customer terminal 100 received from the reception center server 420 on the navigation screen.

The dispatcher terminal 440 may be implemented as a separate terminal including a mobile communication terminal and a navigation terminal. The mobile communication terminal is a terminal possessed by dispatch personnel and capable of voice call and data communication through the mobile communication network 200. The navigation terminal is a terminal that is mounted on the vehicle 2 of the dispatcher and mainly implements a road guidance service. At this time, the mobile communication terminal and the navigation terminal is connected via a cable to output the information received by the mobile communication terminal from the reception center server 420 to the navigation terminal. Interworking between the mobile communication terminal and the navigation terminal is preferably implemented through a separate software mounted on the mobile communication terminal. The separate software is downloaded and stored by the mobile communication terminal from the emergency dispatch service providing system 400 in advance. The mobile communication terminal delivers information received from the reception center server 420 to a navigation terminal connected to a cable by driving separate software.

As such, since the location information of the customer terminal 100 is automatically output to the navigation screen, the dispatcher can easily grasp the location of the customer. In the related art, the location information of the customer terminal 100 is provided in a text form through a MMS (Multi Messaging Service) or the like, which is differentiated from that of the dispatcher.

2 is a block diagram showing the detailed configuration of the reception center server according to an embodiment of the present invention. That is, the configuration of the reception center server 420 of FIG. 1 is concretely implemented.

As shown in FIG. 2, the reception center server 420 includes a reception unit 421, a location tracking unit 422, a control unit 423, a dispatcher terminal information DB 424, and an interworking unit 425.

The reception unit 421 receives an emergency dispatch service request from the customer terminal 100 connected through the mobile communication network 200. The reception unit 421 may receive an emergency dispatch service request including an identification number indicating an emergency dispatch service and location information of the customer terminal 100 while driving the emergency dispatch service application stored in the customer terminal 100. Alternatively, the reception unit 421 may include location information of the customer terminal 100 from the customer terminal 100 at the request of the reception unit 421 after a voice call or data communication is connected between the customer terminal 100 and the reception unit 421. Emergency dispatch service request can be received. However, the present invention is not limited thereto, and a method of receiving an emergency dispatch service request may be various embodiments that can be implemented by those skilled in the art in the customer terminal 100.

The location tracking unit 422 receives the location information of the customer terminal 100 continuously by requesting the location information providing server 300.

The controller 423 controls the operations of the reception unit 421, the location tracking unit 422, the dispatcher terminal information DB 424, and the linking unit 425 to manage the overall operations of the reception center server 420.

When the reception unit 421 receives the emergency dispatch service request, the controller 423 selects the dispatcher terminal 440 to transmit the dispatch command with reference to the dispatcher terminal information DB 424. The controller 423 transmits the location information of the customer terminal 100 included in the dispatch command and the emergency dispatch service request to the dispatch agent terminal 440.

In addition, the control unit 423 continuously checks the location information of the customer terminal 100 through the location tracking unit 422, and when the location information of the customer terminal 100 is changed at the time of emergency dispatch service request of the changed customer terminal 100. The location information is transmitted to the dispatcher terminal 440.

As such, according to an embodiment of the present invention, the reception center server 420 tracks the location information of the customer terminal 100 in real time and provides the dispatching agent terminal 440 to the dispatching agent terminal 440. The real-time location of 100) can be confirmed through the navigation screen. This is a configuration that has not been proposed at all.

Here, two embodiments may be provided in which the control unit 423 provides the dispatch operator terminal 440 with the dispatch command, the location information included in the emergency dispatch service request, or the changed location information of the customer terminal.

First, the first embodiment uses a message service provided by a mobile communication network, for example, a short message service (hereinafter, referred to as SMS) or a multimedia message service (hereinafter referred to as "MMS"). Collectively).

That is, according to the first embodiment, the control unit 423 generates an SMS or MMS message including the dispatch command and the location information included in the emergency dispatch service request. In addition, when the location information of the customer terminal 100 is changed, the controller 423 generates an SMS or MMS message including the location information of the changed customer terminal 100.

According to this first embodiment, it is possible to provide interworking between the reception center server 420 and the dispatcher terminal 440 through the existing terminal modem has the advantage that it can be implemented at a low cost.

According to the second embodiment, when the reception unit 421 receives the emergency dispatch service request, the controller 423 requests the dispatcher terminal 440 to access data of the dispatcher terminal 440. At this time, a message for requesting data access is generated, which is generated in the form of SMS. The controller 423 provides a pop-up window for location information and emergency dispatch service of the customer terminal 100 through data communication when the dispatch agent terminal 440 is connected to the data communication. When the location information of the customer terminal 100 is changed, the controller 423 provides the changed location information of the customer terminal 100 through data communication.

According to the second embodiment, since the data communication network is used, there is an advantage of overcoming the limitation of the amount of information that can be transmitted, compared to the case of using SMS or MMS. In addition, there is an advantage that can implement a variety of emergency dispatch service in addition to providing the location information of the customer terminal (100).

The dispatcher terminal information DB 424 includes information on the dispatcher's terminal, terminal location information of each dispatcher, and the like.

The interlocking unit 425 performs interfacing for transmitting and receiving data with the dispatcher terminal 440 under the control of the control unit 423. The interworking unit 425 interoperates with the dispatcher terminal 440 and the mobile communication network 200 or a dedicated network separately constructed based on Transmission Control Protocol / Internet Protocol (TCP / IP).

The interlocking unit 425 transmits the dispatch command, the location information included in the emergency dispatch service request, or the changed location information of the customer terminal to the dispatch agent terminal 440 according to the two embodiments. send.

Next, a method of providing an emergency dispatch service based on the configuration of the emergency dispatch service providing system described above will be described in two embodiments.

3 is a flowchart illustrating a method of providing an emergency dispatch service according to a first embodiment of the present invention.

As shown in Fig. 3, the reception center server 420 of Figs. 1 and 2 is connected to the customer terminal (100 of Figs. 1 and 2) from the customer terminal (S101) connected through the mobile communication network (200 of Fig. 1). An emergency dispatch service request including the location information of 100 is received (S103).

The reception center server 420 selects a dispatch attendant terminal (440 in FIGS. 1 and 2) to request dispatch instructions (S105). In operation S107, an SMS or MMS type message including location information of the customer terminal 100 received in step S103 is generated.

The reception center server 420 transmits the message generated in step S017 to the dispatcher terminal 440 selected in step S105 (S109).

The dispatcher terminal 440 displays the location information of the customer terminal 100 received through the step S107 on the navigation screen (S111).

Subsequently, the reception center server 420 tracks the location of the customer terminal 100 in association with the location information providing server 300 (FIGS. 1 and 2) (S113).

The reception center server 420 determines whether or not the location of the customer terminal 100 tracked in step S113 is changed by comparing with the location information of the customer terminal 100 received in step S103 (S115).

The reception center server 420 repeats step S113 when the location information is not changed as a result of the determination in step S115.

The reception center server 420 generates an SMS or MMS message including the location information of the changed customer terminal 100 when the location information is changed as a result of the determination in step S115 (S117).

The reception center server 420 transmits the message generated in step S117 to the dispatcher terminal 440 (S119).

Then, the dispatcher terminal 440 changes and outputs the location information of the customer terminal 100 displayed on the navigation screen to the location information of the customer terminal 100 received in step S119 (S121).

Here, the messages generated in steps S107 and S117 may be directly transmitted by the reception center server 420 or through a message service center already established in the mobile communication network 200.

4 is a flowchart illustrating a method for providing an emergency dispatch service according to a second embodiment of the present invention.

As shown in FIG. 4, steps S201 to S205 are the same as steps S101 to S105 in FIG. 3, and thus descriptions thereof are omitted.

After step S205, the reception center server 420 of FIG. 1 and FIG. 2 generates an SMS-type message requesting data access (S207) and transmits the message to the dispatcher terminal (440 of FIG. 1 and FIG. 2) (S209). .

The dispatcher terminal 440 drives a module (function of the control unit 423 according to the second embodiment in FIG. 2) that manages data connection (S211) and connects data communication with the reception center server 420 (S213). ). In this case, the data communication includes a wireless Internet connection provided by the mobile communication network 200 or a separate data communication implemented in a dedicated network.

The reception center server 420 transmits the location information of the customer terminal (100 of FIGS. 1 and 2) received in step S203 to the dispatcher terminal 440 through data communication (S215).

The dispatch agent terminal 440 displays the location information of the customer terminal 100 received in step S215 on the navigation screen (S217).

The reception center server 420 pushes a pop-up window for the emergency dispatch service to the dispatcher terminal 440 through data communication (S219). In this case, the pop-up window includes a chat window for exchanging information about the reception center agent and the customer terminal 100 or a pop-up window including information about the customer terminal 100.

The dispatch agent terminal 440 outputs the pop-up window pushed in step S219 on the screen (S221). Here, the screen may be a screen of a navigation terminal or a screen of a mobile communication terminal.

Subsequently, the reception center server 420 tracks the changed location information of the customer terminal 100 when the location of the customer terminal 100 tracked (S223) is different from the location received in step S203, that is, the location is changed (S225). It transmits to the dispatch agent terminal 440 through the data communication (S227).

The dispatcher terminal 440 displays the changed location information of the customer terminal 100 received in step S227 on the navigation screen (S229).

In this case, steps S223 to S229 may be performed at any step after step S217.

Although the embodiments of the present invention have been described in detail above, the scope of the present invention is not limited thereto, and various modifications and improvements of those skilled in the art using the basic concepts of the present invention defined in the following claims are also provided. It belongs to the scope of rights.

2 is a block diagram showing the detailed configuration of the reception center server according to an embodiment of the present invention.

Claims

Connected to the customer terminal mounted in the customer vehicle through a mobile communication network to receive an emergency dispatch service request containing the location information of the customer terminal from the customer terminal, the dispatch to make an emergency dispatch to the area corresponding to the location information of the customer terminal A reception center server for transmitting a dispatch command and location information of the customer terminal to a terminal of an agent; And

Receiving the dispatch command and the location information from the reception center server navigation-where navigation means a device or program that helps to drive a car by showing a map or find a shortcut-a dispatcher who outputs the location information on the screen Terminal

Emergency dispatch service providing system comprising a.

The method of claim 1,

The reception center server,

A reception unit which receives the emergency dispatch service request from the customer terminal connected through the mobile communication network;

A location tracking unit continuously requesting location information of the customer terminal by requesting a location information providing server for tracking the location of the customer terminal through the mobile communication network;

When the reception unit receives the emergency dispatch service request, a message including a dispatch command and location information included in the emergency dispatch service request is generated to the dispatch worker terminal using a message service provided by the mobile communication network. Checking the location information of the customer terminal through the location tracking unit and generating a message including the changed location information of the customer terminal when the location information of the customer terminal is changed when the emergency dispatch service request is made; Control unit; And

Interworking unit for transmitting the message generated by the control unit to the dispatch agent terminal through the mobile communication network

Emergency dispatch service providing system comprising a.

The method of claim 1,

The reception center server,

When the receptionist receives the emergency dispatch service request, the reception unit generates a data connection request message requesting data connection of the dispatcher terminal, and the location information included in the emergency dispatch service request to the dispatcher terminal to which data communication is connected. And providing a pop-up window for emergency dispatch service, and checking the location information of the client terminal through the location tracking unit to provide the changed location information of the client terminal when the location information of the client terminal is changed when the emergency dispatch service request is made. Control unit; And

Sending the data connection request message to the dispatcher terminal to perform a data communication connection procedure with the dispatcher terminal, the location information, the pop-up window or the changed customer included in the emergency dispatch service request under the control of the controller Interlocking unit for transmitting the location information of the terminal to the dispatcher terminal

Emergency dispatch service providing system comprising a.

The method according to claim 2 or 3,

The dispatch agent terminal,

A mobile communication terminal receiving the dispatch command, the location information included in the emergency dispatch service request, or the location information of the changed customer terminal in cooperation with the reception center server through the mobile communication network; And

A navigation terminal connected to the mobile communication terminal through a cable and outputting information received by the mobile communication terminal on a navigation screen.

Emergency dispatch service providing system comprising a.

(a) receiving an emergency dispatch service request including location information of the customer terminal from the customer terminal by a reception center server connected to the customer terminal mounted in the customer vehicle through a mobile communication network;

(b) transmitting a dispatch command and location information of the customer terminal to a terminal of the emergency dispatcher to be dispatched to an area corresponding to the location information of the customer terminal; And

(c) navigation information of the location of the customer terminal received by the dispatcher terminal from the reception center server, where navigation means a device or a program that helps to drive a car by showing a map or finding a shortcut; Steps to

Emergency dispatch service providing method comprising a.

The method of claim 5,

In step (b),

Transmitting a message including the dispatch command generated by the message service provided by the mobile communication network and the location information included in the emergency dispatch service request;

Requesting a location information providing server for tracking the location of the customer terminal through the mobile communication network to continuously check the location information of the customer terminal; And

When the location information of the customer terminal is changed, generating and transmitting a message including the changed location information by using the message service

Emergency dispatch service providing method comprising a.

The method of claim 5,

In step (b),

Transmitting a data connection request message for performing data communication between the reception center server and the dispatcher terminal to the dispatcher terminal;

Providing a pop-up window for the emergency dispatch service and the location information included in the emergency dispatch service request to the dispatcher terminal to which data communication is connected;

If the location information of the customer terminal is changed, transmitting the changed location information to the dispatcher terminal through the data communication;

Emergency dispatch service providing method comprising a.

The method according to claim 6 or 7,

In step (c),

Receiving, by the mobile communication terminal of the dispatching agent, the dispatch command, the location information included in the emergency dispatch service request, or the location information of the changed customer terminal in cooperation with the reception center server through the mobile communication network; And

Outputting, by the navigation terminal connected to the mobile communication terminal via a cable, information received by the mobile communication terminal to a navigation screen;

Emergency dispatch service providing method comprising a.