KR20090043042A - Portable terminal having error handling function and method for handling error of portable terminal - Google Patents

Abstract

Disclosed are a portable terminal having an error processing function capable of accurately providing a content of an error generated in the portable terminal, and an error processing method of the portable terminal. The portable terminal stores an event record corresponding to the at least one event generated based on the order in which the at least one event occurs, and if an error occurs, configures the error content including the event record and presets the configured error content. A control unit that performs control for transmitting based on the method, and a storage unit which stores an event record based on the control of the control unit. Therefore, the error content generated in the portable terminal can be accurately transmitted.

Handheld terminal, error, buffer, event, storage, record

Description

PORTABLE TERMINAL HAVING ERROR HANDLING FUNCTION AND METHOD FOR HANDLING ERROR OF PORTABLE TERMINAL}

The present invention relates to a portable terminal, and more particularly, to an error handling method of a portable terminal and a portable terminal having an error handling function capable of providing the manufacturer of the portable terminal with an accurate error occurrence when an error occurs in the portable terminal. It is about.

Recently, with the development of processor and memory technologies, baseband processors included in portable terminals have been improved in performance, and portable terminals equipped with separate processors for executing various additional applications in addition to the baseband processors have been increasing. In addition, recently, a large-capacity memory is mounted inside the portable terminal, and in addition to the internal memory as described above, a separate removable external memory is provided in the portable terminal.

As the high-performance processor and the large memory are installed in the portable terminal as described above, the portable terminal is equipped with various additional applications and additions such as digital broadcasting reception, image and video recording, multimedia file playback, mobile Internet, etc. in addition to the conventional mobile communication functions. It is now possible to support the service.

As described above, at least one or more processors are installed in the portable terminal, and as the processor becomes more efficient, multitasking that can use one or more programs simultaneously among a plurality of application programs included in the portable terminal has become popular.

As described above, the number of application programs included in the portable terminal increases, and as the portable terminal supports multitasking, the error occurrence rate of the portable terminal becomes larger than that of the conventional portable terminal having a voice call-oriented function.

The fatal error that can occur in the portable terminal includes an error that occurs every time the user performs the same operation in the process of using a predetermined function, and a specific event that occurs in the standby state regardless of the user's operation. There is an error caused by the user can not recognize the cause of the error.

When an error occurs in the portable terminal, the user visits or calls a dealer or a customer center where the user has purchased the portable terminal, and explains the error. The dealer or the customer center receives the error described by the user and then the portable terminal. The developer receives the error information received by the developer of the portable terminal to correct the error based on the error description described by the user.

When an error occurs while using a portable terminal As described above, when a user directly delivers an error occurrence content to a developer, the error occurrence content may be correctly delivered to the developer because it is difficult for the user to accurately recognize the error occurrence process or the cause of the error. There is a disadvantage that can not correct the error caused by this, and the user has to directly receive the error occurs to the dealer or customer center, there is inconvenience in use.

In addition, since the user cannot recognize the error caused by a specific event generated in the standby state of the portable terminal, the error occurrence content cannot be delivered to the developer, which causes the same error to occur continuously.

Accordingly, it is a first object of the present invention to provide a portable terminal having an error handling function that can accurately provide details of an error generated in the portable terminal.

In addition, a second object of the present invention is to provide an error processing method of a portable terminal capable of accurately providing a content of an error generated in the portable terminal.

A portable terminal having an error processing function according to an aspect of the present invention for achieving the first object of the present invention described above, the event recording corresponding to the generated at least one event, the order in which the at least one event is generated A control unit configured to configure an error content including the event record and to transmit the configured error content based on a preset method when an error occurs after storing the data based on the event; A storage unit in which records are stored. The controller may remove an event record stored in the storage unit when the error does not occur. The event may be at least one of an event generated corresponding to a key operation manipulated by a user and an event generated regardless of the key operation of the user. The portable terminal having the error processing function includes a key input unit including at least one key and providing a key event signal corresponding to a user's key operation to the controller, and based on the control of the controller when the error occurs. The apparatus may further include a display unit for displaying a user interface for selecting whether to transmit the error contents, and a wireless transceiver for transmitting the error contents based on the control of the controller. The error information includes information on at least one of a model name of the portable terminal, a software version installed on the portable terminal, a telephone number of the portable terminal, the event record, an error type generated, an error file name, an error occurrence line, and an error code. It may include. The controller may transmit the error content through at least one method of SMS (Short Message Service) and MMS (Multimedia Messaging Service).

In addition, the error processing method of the portable terminal according to an aspect of the present invention for achieving the second object of the present invention, the event recording corresponding to the at least one event generated in the order in which the at least one event is generated. And storing an error content including the event record when an error occurs, and transmitting the configured error content based on a predetermined method. The error processing method of the portable terminal may further include deleting the event record when the error does not occur. The event may be at least one of an event generated corresponding to a key operation manipulated by the user and an event generated regardless of the key operation of the user. The error information includes information on at least one of a model name of the portable terminal, a software version installed on the portable terminal, a telephone number of the portable terminal, the event record, an error type generated, an error file name, an error occurrence line, and an error code. It may include. The transmitting of the error content based on a predetermined method may include transmitting the error content through at least one of a short message service (SMS) and a multimedia messaging service (MMS).

According to the portable terminal and the error handling method of the portable terminal having the error handling function as described above, the control unit temporarily stores an event record for all the events generated from the standby state of the portable terminal in the buffer, when the error occurs Error content including the event record stored in the buffer is transmitted to a preset number or e-mail, such as a manufacturer or developer of a portable terminal, and if an error does not occur, the event record stored in the buffer is deleted.

Therefore, it is possible to accurately convey the error contents generated in the portable terminal, thereby allowing the developer to correct the error easily and quickly, and then provide the corrected software to the user's portable terminal to prevent the occurrence of the error in the portable terminal. can do.

In addition, when an error occurs in the portable terminal, an error content including all event records generated without any user's manipulation can be configured to easily and accurately transmit the error content.

As the present invention allows for various changes and numerous embodiments, particular embodiments will be illustrated in the drawings and described in detail in the written description.

However, this is not intended to be limited to the specific embodiment of the present invention, it should be understood to include all modifications, equivalents, and substitutes included in the spirit and scope of the present invention.

Terms such as first and second may be used to describe various components, but the components should not be limited by the terms. The terms are used only for the purpose of distinguishing one component from another. For example, without departing from the scope of the present invention, the first component may be referred to as the second component, and similarly, the second component may also be referred to as the first component. The term and / or includes a combination of a plurality of related items or any item of a plurality of related items.

Hereinafter, with reference to the accompanying drawings, it will be described in detail a preferred embodiment of the present invention. Hereinafter, the same reference numerals are used for the same components in the drawings, and duplicate descriptions of the same components are omitted.

1 is a block diagram illustrating a configuration of a portable terminal having an error processing function according to an embodiment of the present invention.

1, a portable terminal according to an embodiment of the present invention includes a key input unit 110, a control unit 120, a storage unit 130, a display unit 140, an audio input / output unit 150, and a wireless transmission / reception unit. 160.

The key input unit 110 includes a plurality of number, character input keys, and function keys for performing a special function, and when the predetermined key operation is generated by the user, the control unit 120 receives a key event signal corresponding to the generated key operation. To provide.

The controller 120 performs control and processing for performing a voice call and / or a video call, which are inherent functions of the portable terminal. To this end, the controller 120 may include a baseband processor for processing the baseband signal provided from the wireless transceiver 160, and may include a vocoder for digital processing of the transmitted and received voice. .

When an error occurs in the portable terminal, the controller 120 may perform a process for transmitting the content of the generated error to a predetermined place in a predetermined method, and may include an error processing module 121 for this purpose. .

In detail, when the at least one event occurs sequentially in the idle state, the error processing module 121 stores the event content corresponding to the sequentially generated at least one event based on the event occurrence order. Temporarily stored in the buffer 131 of 130).

Here, the at least one event may be a sequential key event signal corresponding to a key operation that the user sequentially manipulates to perform a predetermined function, and an event generated in the standby state regardless of the user's key operation may be May be

After that, when the portable terminal enters the standby state again, the error processing module 121 determines that the error has not occurred in the portable terminal, deletes the event content temporarily stored in the buffer 131, and when the error occurs in the portable terminal. The error content including the event content temporarily stored in the buffer 131 is configured and transmitted according to a preset transmission method (for example, SMS or MMS) by a preset number or an e-mail such as a manufacturer of the portable terminal.

The error processing module 121 may be implemented as a software program and configured to be performed by a predetermined processor (for example, a baseband processor) constituting the control unit 120.

The storage unit 130 may be configured of a nonvolatile memory such as a flash memory, an electrically erasable and programmable read only memory (EEPROM), and the like, and may include a system program (for example, an operating system) required for basic operation of the portable terminal. Or other applications. In addition, the storage unit 130 may store data input by a user, and may store data generated during execution of the system program and / or application program.

In particular, the storage unit 130 includes a buffer 131 sequentially storing event contents generated in the portable terminal based on the control of the error processing module 121 of the controller 120.

In addition, the storage unit 130 may store the telephone number of the place where the error content is to be transmitted when the error occurs and the processing sequence when the error occurs.

The display unit 140 may be, for example, a display device such as a liquid crystal display (LCD) or an organic light emitting diode (OLED), and is based on an image signal provided from the control unit 120. To display a user interface such as a menu, an operation state, and an application program execution screen of the portable terminal.

In particular, when an error occurs in the portable terminal, the display unit 140 may display a user interface for displaying an error occurrence message or selecting whether to transmit an error content based on the control of the controller 120.

The sound input / output unit 150 may include a microphone and a speaker. The microphone receives a user's voice during a voice call and / or a video call, converts the input voice into an electric signal corresponding thereto, and provides the same to the controller 120. The speaker outputs a voice signal provided from the control unit 120 during a voice call, and outputs an audio signal provided from the control unit 120 as an audio signal in an audio frequency band when playing a multimedia file such as a video or music.

The wireless transceiver 160 may include a duplexer, a high frequency processor, and an intermediate frequency processor. The wireless transceiver 160 receives a radio frequency (RF) generated by the antenna 161 through a duplexer and receives the received radio frequency signal. Is converted into intermediate frequency and then converted into baseband signal and provided to the control unit, and the baseband signal provided from the control unit is converted into intermediate frequency and the intermediate frequency signal is converted into a radio frequency signal. The conversion is provided to the antenna 161 through the duplexer.

Alternatively, the wireless transceiver may use a direct conversion method that directly demodulates a signal from a received high frequency signal without frequency conversion, instead of a heterodyne reception method that demodulates the high frequency signal into a baseband signal through an intermediate frequency conversion. have.

In addition, when an error occurs in the portable terminal, the wireless transceiver 160 transmits a message including the error content based on the control of the controller 120.

2 is an exemplary view showing event recording contents stored according to a user operation in a portable terminal according to an embodiment of the present invention.

In FIG. 2, if an error occurs while a user composes a message and attaches a predetermined image to the message, a call is received and an error occurs while registering a phone number using the busy menu while making a call, a buffer corresponding to the user's key operation is performed. An event record stored in 131 is shown as an example.

Referring to FIG. 2, first, when the portable terminal is initialized and enters the standby state 211, the buffer 131 stores 'Idle' 212 as an event record.

Thereafter, when the user operates the 'menu' key 213 (213), the buffer 131 adds 'M_K' 214 corresponding to the 'menu' key operation after the 'Idle' 212 as an event record. Stored.

Next, the user can select '3. If a message '215 item is selected,' 3_MSG '216 after' M_K '214 is additionally stored in the buffer 131 as an event record.

After that, if the user selects' 3. "1. When selecting '1' among the numeric keys provided in the key input unit to select the 'writing message' item, correspondingly, '1' 218 is displayed after the '3_MSG' 216 in the buffer 131. It is stored further as a record.

Next, when the user presses the 'Menu' 219 key, 'M_K' 220 after '1' 218 is additionally stored in the buffer 131 as an event record.

In the same manner as described above, the user may enter '1. Attach Media ”(221),“ 1. Photo album "(223)," down key "(225)," view "(227)," select "(229)," attach "(231)," phone call "(233)," call menu "( 235) and '2. When the keys corresponding to the phone book '237 are sequentially pressed, corresponding to the buffer 131,' M_K '220 followed by' 1 '222,' 1 '224, and' Down_K '(226). ), 'M_K' (228), 'S_C_K' (230), 'S_R_K' (232), 'Rcv_Call' (234), 'M_K' (236) and '2' (238) are sequentially stored as event records do.

If an error occurs at a moment when a user operates a key corresponding to 'registration' 239 to register a phone number after the above key operation, the portable terminal is reset accordingly. The record is saved.

As shown in FIG. 2, in the portable terminal having an error handling function according to an embodiment of the present invention, recording of all events generated by a user to use a predetermined function in a standby state is under the control of the controller 120. It is temporarily stored in the buffer 131.

In addition, the portable terminal according to an embodiment of the present invention stores an event record in the buffer 131 for an event generated irrespective of the user in an idle state or an event generated without being displayed to the user.

FIG. 3 is an exemplary view showing event record contents stored in correspondence with an event generated regardless of a user operation in a portable terminal according to an embodiment of the present invention.

3 illustrates an example of an event record that is temporarily stored in the buffer 131 when a MMS message is received while the portable terminal is in a standby state.

Referring to FIG. 3, when an MMS message is received by the user's portable terminal, the portable terminal downloads the received information of the MMS message, authenticates, connects to a socket, parses the data, stores the information, displays the MMS message reception information through the user interface, and displays the MMS message. Events occur sequentially, and correspondingly, 'MMS_Download' 301, 'MMS_Auth' 303, 'MMS_Sock' 305, 'MMS_Parse' 307, 'MMS_Save' 309, 'MMS_UI_noti' Event records of 311 and 'MMS_Disp' 313 are sequentially stored in the buffer 131.

4 is an exemplary view showing an error content configured when an error occurs in a portable terminal according to an embodiment of the present invention.

Referring to FIG. 4, the error contents include a portable terminal and user information 410, an event record 420, an error type 430, an error file name 440, an error occurrence line 450, and an error code 460. ) May be included.

The portable terminal and user information 410 may include a model name 411 of the portable terminal, a version 413 of software installed in the portable terminal, and a phone number 415 of the portable terminal.

2 and 3, the event recorder 420 records the event generated by the user's key operation and / or the contents of the event generated when the event occurs regardless of the user's key operation. It is stored sequentially.

The occurrence error type 430 indicates the type of error (eg, reset, key lock) that occurred during use of the portable terminal.

An error file name 440 indicates a name of a file that causes an error among software programs installed in the portable terminal, and an error occurrence line 450 indicates a location where an error occurs among source codes of the file that caused the error.

Error code 460 represents the unique code assigned to the error that occurred.

FIG. 5 is a flowchart illustrating an error processing process of a portable terminal according to an embodiment of the present invention, and FIG. 6 is a user interface screen displayed for selecting whether to transmit error content in the error processing process illustrated in FIG. 5.

5 and 6, first, the controller 120 checks whether an event has occurred in the standby state (step 501) (step 503), and returns to step 501 when the event has not occurred and returns to the standby state. If it is determined that the event has occurred, the event record corresponding to the generated event is temporarily stored in the buffer 131 (step 505).

Thereafter, the controller 120 determines whether the event ends (step 507). Here, the controller 120 may determine that the event has ended when no event occurs at a predetermined time or when the portable terminal enters the standby state again.

If it is determined in step 507 that the event is not finished, the controller 120 returns to step 505 to continue storing the event record corresponding to the generated event, and if it is determined that the event is finished, proceed to the next step. It is determined whether an error has occurred (step 509). Here, the controller 120 may determine that an error occurs when an event such as a reset or a key lock occurs.

As a result of the determination in step 509, if it is determined that an error has occurred, the controller 120 configures error contents including an event record stored in the buffer 131 as shown in FIG. 4 (step 511).

Subsequently, the controller 120 displays a user interface screen for selecting whether to transmit the error contents through the display 140 as shown in FIG. 6 (step 513). Does the user select transmission of the error contents? Determine (step 515).

If it is determined in step 515 that the user has selected the transmission of the error content, the controller 120 sets the error content configured in step 511 to a preset number (for example, a manufacturer or developer of a portable terminal device). , SMS or MMS) (step 517).

If it is determined in step 509 that no error has occurred, the controller 120 deletes the event record temporarily stored in the buffer 131 (step 519).

6 illustrates an example in which a user interface screen for selecting whether to transmit an error content is displayed on the display 140 when an error occurs, but in another embodiment of the present invention, the error content is displayed. The user interface screen for selecting whether to transmit or not may be configured to be transmitted to a predetermined number without displaying on the display unit 140.

As shown in FIG. 6, in the error handling method of the portable terminal according to an embodiment of the present invention, event records of all events generated from the standby state of the portable terminal are temporarily stored in a buffer, and in the case of an error, the buffer By sending the error content including the event record stored in the predetermined number, such as the manufacturer or developer of the portable terminal can be accurately delivered to the manufacturer or developer.

Therefore, the manufacturer or developer of the portable terminal can accurately analyze the cause of the error to develop a software that has corrected the error, and can quickly respond to the error by providing the user with the corrected software to the user. The inconvenience of other users can be prevented in advance.

Although described with reference to the above embodiments, those skilled in the art will understand that various modifications and changes can be made without departing from the spirit and scope of the invention as set forth in the claims below. Could be.

1 is a block diagram illustrating a configuration of a portable terminal having an error processing function according to an embodiment of the present invention.

2 is an exemplary view showing event recording contents stored according to a user operation in a portable terminal according to an embodiment of the present invention.

FIG. 3 is an exemplary view showing event record contents stored in correspondence with an event generated regardless of a user operation in a portable terminal according to an embodiment of the present invention.

4 is an exemplary view showing an error content configured when an error occurs in a portable terminal according to an embodiment of the present invention.

5 is a flowchart illustrating an error processing process of a portable terminal according to an embodiment of the present invention.

FIG. 6 illustrates a user interface screen displayed to select whether to transmit error contents in the error processing illustrated in FIG. 5.

<Explanation of symbols for the main parts of the drawings>

110: key input unit 120: control unit

121: error handling module 130: storage unit

131: buffer 140: display unit

150: sound input and output unit 160: wireless transceiver

Claims (11)

Storing an event record corresponding to the at least one event generated based on the order in which the at least one event occurs, and if an error occurs, configures the error content including the event record and sets the configured error content. A control unit which performs control to transmit based on the transmission; And And a storage unit for storing the event record under the control of the controller. The method of claim 1, wherein the control unit And if the error does not occur, removing the event record stored in the storage unit. The method of claim 1, wherein the event And at least one of an event generated corresponding to a key operation operated by a user and an event generated regardless of the user's key operation. The portable terminal of claim 1, wherein the portable terminal having the error handling function is provided. A key input unit including at least one key and providing a key event signal corresponding to a key operation of a user to the controller; A display unit for displaying a user interface for selecting whether to transmit the error contents based on the control of the controller when the error occurs; And And a wireless transceiver for transmitting the error content based on the control of the controller. The method of claim 1, wherein the error is And information on at least one of a model name of the portable terminal, a software version installed on the portable terminal, a telephone number of the portable terminal, the event record, an error type, an error file name, an error occurrence line, and an error code. A portable terminal having an error handling function. The method of claim 1, wherein the control unit A portable terminal having an error handling function, characterized in that for transmitting the error content through at least one method of SMS (Short Message Service) and MMS (Multimedia Messaging Service). In the error handling method of a portable terminal, Storing an event record corresponding to the generated at least one event based on the order in which the at least one event occurred; Configuring an error content including the event record when an error occurs; And And transmitting the configured error content based on a predetermined method. The method of claim 7, wherein the error handling method of the portable terminal is And deleting the event record if the error does not occur. The method of claim 7, wherein the event is And at least one of an event generated corresponding to a key operation operated by a user and an event generated regardless of the user's key operation. The method of claim 7, wherein the error is And information on at least one of a model name of the portable terminal, a software version installed on the portable terminal, a telephone number of the portable terminal, the event record, an error type, an error file name, an error occurrence line, and an error code. Error handling method of the portable terminal. The method of claim 7, wherein the transmitting of the configured error content based on a predetermined method comprises: And transmitting the error content through at least one of a short message service (SMS) and a multimedia messaging service (MMS).

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