KR20090042875A

KR20090042875A - A loyalty management system and method of haircut service

Info

Publication number: KR20090042875A
Application number: KR1020070108596A
Authority: KR
Inventors: 장석호
Original assignee: 장석호
Priority date: 2007-10-28
Filing date: 2007-10-28
Publication date: 2009-05-04

Abstract

The present invention maintains not only personal information of customers receiving beauty services, but also beauty data such as hair style information, as customer management data, which is used to analyze customer preferences, and integrated membership service as well as an integrated membership service as well as affiliated merchants. All affiliated stores will look up customer management data and use it for beauty services.

In addition, since the existing related technology is too difficult to be introduced in the beauty salon operated by a small self-employed because the interior installation cost is excessive, the present invention is a mobile independent facility device without having to discard or replace the existing interior equipment of the store It is intended to achieve the object of the invention at cost.

Beauty Service, Integrated Membership, CRM

Description

A Loyalty Management System and method of Haircut Service

The present invention relates to an integrated beauty membership service, to provide a special and high-quality service through the process of classifying or analyzing the customer while continuously managing the customer's information. It belongs to the customer relationship management (CRM) service and is included in the general membership service field.

In the beauty service, as in other service areas, membership cards, etc. are issued to accumulate points according to the performance of transactions, and adopt a management policy that encourages continuous visits of customers. However, there is a limitation in not only managing or analyzing the client's data regarding beauty such as a preferred hair style, but also identifying or analyzing the client using only the data mainly composed of the demographic contents of the client.

The related prior art cosmetic monitoring device (Patent 10-0563822) is meaningful that the customer's data about beauty was used to increase the satisfaction of the service, but it is only necessary to receive hair before or after beauty services. It is limited to monitoring the condition, there is a problem that can not check their hair style information when you visit after the visit or other beauty salons. And the related art has to be equipped with a cosmetic monitoring device in the beauty chair and the beauty mirror, there is a practical obstacle in terms of replacing the existing equipment and expensive equipment costs.

Hereinafter, described in detail by the accompanying drawings as follows.

In order to provide an integrated beauty membership service, the present invention is independently positioned to photograph the customer's current hair style, while at least one camera 190 and an illumination 200 are attached to the pillar-shaped upper body 140. Integrated beauty membership service management program and integrated hairdressing service management program 300 for managing the current hair style images and the past hair style image data of the client transmitted from the camera 190 attached to the membership service mechanism device and integrated beauty membership service mechanism The smart card reader 240, the MS (Magnetic Stripe) card reader 250, and the RF (Radio Frequency) card reader 260, which read the camera signal transmitted from the membership service organization and the customer's membership information, are connected to each other. 300 is performed to the customer management program is connected to the wired and wireless communication to all the affiliated to the PC 210 and the integrated beauty membership service It is installed in the integrated beauty membership service server 30 to provide information and the database 290 which is installed in the affiliated store and manages the information about the image and the image of its own affiliated customer and the remote site connected by wired / wireless communication to the integrated customer's image and personal information Characterized by a system comprising an integrated beauty membership service database 40 to provide.

The integrated beauty membership service mechanism device is connected to the lower part of the body 150 and the lower part of the body which can be positioned while supporting the weight of the upper part, which is movable for the customer to be placed in a seated position and has a length of about an adult's height. Starting from the upper portion of the 140 and the pillar portion, and connected to the end of the intermediate connecting portion 170 and the intermediate connecting portion extending to the position of the customer's head seated to receive the beauty service in various directions to photograph the hair style of the customer And at least one small camera 190 and a camera / lighting attachment mechanism 180 having the illumination 200 arranged on the structure 180 having the disposed shape.

PC 210, which is an integrated beauty membership service management program 300 is performed to read the information of the membership card issued and distributed in the form of magnetic format, RF format, smart card, mobile phone smart card (270) possessed by the customer It is equipped with at least one membership information input device represented by the smart card reader 240, the mark card reader 250, RF card reader 260, etc., and can receive the camera image connected to the integrated beauty membership service mechanism device It characterized in that it has an interface connection portion 100 to be.

In addition, the PC 210 that the integrated beauty membership service management program 300 is performed is connected to the integrated beauty membership service merchant database 290, which is stored and operated on its own PC, or through a wired / wireless communication method 10 as an Internet communication network ( 20 may be connected to the integrated cosmetics membership service server 30 to query, modify, or store the information of the customer stored in the integrated cosmetics membership service data base 40.

With the implementation of the present invention, data related to a beauty service such as a customer's hair style can be utilized as a customer management element, and a customer can receive a service at all merchants that have subscribed to the integrated beauty membership service as well as a merchant that has been initially subscribed to a specific customer. do.

In addition, it becomes possible to add the integrated beauty membership service mechanism device of the present invention that is an independent device that can be moved without difficulty to replace the interior of the beauty salon for the integrated beauty membership service.

Referring to the operation of each component of the integrated beauty membership service system of the present invention.

When a customer is seated in a beauty chair to receive a beauty service, the integrated beauty membership service apparatus is placed in close proximity to the chair seated by the customer. The integrated beauty membership service management program 300 is performed on the PC 210 on the PC support upper plate 120.

The customer's membership information is read from one of the smart card reader 240, the MS card reader 250, and the RF card reader 260 according to the type of membership card possessed by the customer. If the customer does not have a membership card, it may be referred to as information such as the customer's telephone number or name. The customer's information is preferentially inquired in its own merchant database 290, and if there is no information, it accesses the integrated beauty membership service database 40 by wire or wireless communication method. The own merchant database 290 and the integrated beauty membership service database 40 synchronizes the information.

Based on the customer's hair styles as the basic data, the hair salon staff will find out the client's favorite beauty styles by comparing the various hair styles previously stored in the management program with the current hair styles photographed by the camera.

Even during the beauty service, customers can check their hair styles that are shot and input from various angles in real time.

After the cosmetology service is executed, the photographed hair style is transferred to its own merchant database and the database of the integrated cosmetology membership service server in a remote place to integrate and manage the customer's information.

1 is an overall system configuration for the integrated beauty membership service.

2 is a diagram of a device for an integrated cosmetic membership service.

3 is a diagram illustrating an information system for an integrated beauty membership service.

10: wired and wireless Internet access

20: Internet communication network

30: Integrated Beauty Membership Service Server

40: Integrated Beauty Membership Service Database

100: camera interface connection

110: light switch

120: PC support top

130: PC support connection

140: mechanism column

150: mechanism lower body

160: mechanism wheel

170: intermediate connection

180: camera / lighting unit

190: camera

200: lighting

210: PC

220: line connecting the camera interface and PC

230: Membership Card

240: smart card reader

250: MS card reader

260: RF card reader

270: mobile smart card

280: mobile phone

290: Integrated Beauty Membership Service Merchant Database

300: Integrated Beauty Membership Service Management Program

Claims

An integrated beauty membership service mechanism device having at least one camera attached to an upper portion of the pillar-shaped body while being independently positioned to photograph the current hair style of the customer for an integrated beauty membership service;

A customer management program for managing current hair style images in various directions and past hair style image data transmitted from a camera attached to the integrated beauty membership service apparatus;

A PC to which a customer management program is executed while the reader reading the membership information of the camera and the camera signal transmitted from the integrated beauty membership service organization;

An integrated beauty membership server that provides information to a customer care program connected to wired / wireless communication to all affiliates subscribed to the integrated beauty membership service;

An integrated beauty membership service system that includes a database installed in the affiliated store that manages the information on the video and personal information of its own affiliated customers and an integrated database installed on the remote site connected by wired / wireless communication to provide the integrated customer's video and personal information.

According to claim 1, the integrated cosmetics membership service mechanism device is a body lower part 150 that can be positioned while supporting the weight of the upper and movable to position the customer seated;

A pillar 140 connected to the lower part of the body and having a length of about an adult's height;

An intermediate connection unit 170 connected to an upper part of the pillar and extending to a position of a customer's head seated to receive a beauty service;

Camera / lighting mechanism 180 with one or more small cameras and lights arranged in a structure that is arranged in various directions to capture the customer's hair style by connecting the intermediate connection to the end opposite the position connected to the column part. Integrated membership membership service apparatus comprising a

The smart card reader and mark according to claim 1, wherein the PC on which the integrated beauty membership service management program is executed is capable of reading the information of the membership card distributed and issued in the form of magnetic, RF, smart card, etc. possessed by the customer. At least one membership information input device represented by a neural card reader, an RF dongle, or the like;

Integrated Beauty Membership Service Integrated Beauty Membership Service PC, characterized in that it has an interface connection to receive the camera image connected to the apparatus

The integrated beauty membership service includes querying membership information on a PC where a customer management program is performed;

Receiving personal information and hairstyle information of a customer from an integrated beauty membership service server connected through wired or wireless communication in a member database or a remote location;

Inputting hair style information photographed at various angles in three dimensions;

Referencing various hairstyle data stored in the customer care program itself;

Presenting a hair style suitable to a customer by selecting various hair style materials or selecting a preferred hair style of the customer;

After cosmetology service, integrated cosmetology membership service method that performs the function of integrated management of customer's information by transmitting the photographed hair style to database of own affiliate database or remote cosmetology membership service server