KR20090000720A - Intelligent service mechanism and method - Google Patents

Abstract

An intelligent management check service mechanism and a method thereof are provided to ensure safety and movement of a product effectively. An RFID system comprises a tag(91), readers(92,92a,92b,92c), and a central processing system(9). The tag is installed toward a product to be managed and checked. The readers read the tag to transmit signals with the tag mutually. The central processing system is combined with the readers, and monitors a management and checking process immediately.

Description

Intelligent service check service mechanism and method {Intelligent service mechanism and method}

1 is a structural diagram of a most suitable embodiment of the present invention

Figure 2 is a work chart of the proxy center of the present invention

3 is a work flow chart of the distribution center of the present invention

4 is a work flow chart of the management inspection center of the present invention.

5 is a flowchart of the method of the present invention.

* Explanation of symbols for the main parts of the drawings

1. Consumer 11. Mobile Phone Handset 2. Agency Center

21. Convenience store 22. Merchandise sales base 23. Logistics cluster

3. Container 4. Logistics Center 41. Gate

5. Management inspection center 51. Gate 6. Professional maker

7. Rental Center 71. Gate 8. Component Assignment Center

9. Central Processing System 91. Tags 92,92a, 92b, 92c Reader

The present invention relates to a kind of intelligent maintenance service mechanism and method.

In particular, through a kind of contactless information media, the management inspection process can be recorded dynamically, and the management inspection schedule can be checked online, which reduces the work time and reduces the possibility of defects. It is possible to effectively monitor the safety and dynamics of the products to be checked, and to improve the customer's satisfaction with the overall management inspection service by allowing consumers to know the management inspection status of the items to be inspected and managed. An intelligent management inspection service mechanism and method applicable to the management inspection service.

Nowadays, as the electronics market matures and saturates, the profit margin is decreasing. Instead, the maintenance and inspection market is attracting new attention. Statistics show that in Taiwan, 25 million mobile phone terminals are registered, with the highest penetration rate in the world. Excluding the free warranty period of the first year, the average 6% failure rate and the maintenance inspection cost were calculated at 700 won (Taiwanese currency or less) at one time. To get closer.

In general, the maintenance check of a mobile phone terminal can be divided into approximately three levels.

The first-level maintenance inspection market focuses on parts such as case and button replacement, and the price ranges from 200 to 300 won.

Most of the second level market is the cost of LCD screen fading, with a fee between about 500 and 800.

In the third level management inspection, it is necessary to have a formal consignment of the manufacturer in order to open the circuit board, the average cost is about 1,000 to 1,500 won, and the profit width reaches 50%. This is the market with the greatest profit for management oversees.

While many of the simple and easy one- and two-level management checks are usually handled by distributors, system vendors and distributors selling mobile phones, the third level management checks are related to the motherboard, which is the heart of mobile phones. Depends on the manufacturer and the dealer needs to send it to the manufacturer for maintenance checks. In addition to the management inspection personnel, the maker may outsource to a mobile terminal management inspection specialist.

At present, many mobile phone handset manufacturers complete the maintenance check of mobile phone handset within 3 days, but since the handset has many kinds and complicated parts, it is difficult to predict parts inventory and up to 70% is achieved. , Often receive claims from customers. In addition, mobile phones are not directly brought to the management inspection base, but a large number of consumers are inspected by the dealership, but currently the agency adopts a method of managing and inspecting only a certain amount. It is affecting.

Mobile phone terminals are compact and precise, and the processing speed of the logistics provider in the reception and delivery process at each stage is also important. Currently, logistics companies check each delivery, delivery, and delivery one by one, which consumes a great deal of effort and time.

This similar situation, which takes time for maintenance checks of mobile phone terminals and calls consumer inconveniences and complaints, includes electronic products such as cameras, multimedia players, PDAs, translators, and electronic dictionaries, or items such as jewelry, necklaces, glasses, and watches. It also occurs for maintenance checks or repairs.

At present, attempts to improve the mechanism or method of maintenance inspection services by patents have not yet been seen, but US Patent No. 7070053 `` System, method, and apparatuses for maintaining, tracking, transporting and identifying the integrity of a disposable specimen container with a reusable transponder ”describes a storage method.

The method is to track and identify the completeness of a one-time sample according to one object. It attaches an RFID tag to the potion bottle, records individual sample information including date and time and a single display of the potion bottle, reads the tag information attached to the individual potion bottle through the reader, creates a list, and, after completion of the list, tags and potion bottles By separating the tag, the tag can be used repeatedly.

In the above method, RFID technology is applied to drug sample management, but the technology level and general RFID application are the same. For example, Republic of China Patent Application No. 93103206 "Precision Substrate Storage Container", No. 93103563 "Articles for Installing Identification Media, and the Authenticity Determination and Logistics Management Method of the Items", No. 89103291 "Method of Safe Transmission Computer System" And System No. 84104595, "Systems and Methods for Tracking Vehicles in Parking Lots," as shown, disclose the same RFID technology application, and the only difference from the above case is that the tag is recovered and reused.

The existing known structure had the following drawbacks.

In other words, since there are many kinds of mobile phones and complicated parts, it is difficult to predict parts inventory and frequently receive claims from customers during management inspection. In addition, it takes time for a mobile phone terminal to reach a management inspection base through a dealership, causing inconvenience and complaints to consumers. In addition, this situation arises for the maintenance inspection or repair of various electronic products or items such as jewelry, necklaces, glasses, and watches.

An object of the present invention is to provide an intelligent management check service mechanism and method that solves the above-described problems.

In order to solve the above problems, the present invention provides the following intelligent management check service mechanism and method.

The present invention mainly provides an intelligent management inspection service mechanism and method, which can record the management inspection process through the contactless information media and check the management inspection schedule online,

In addition, the management inspection service mechanism and method saves working time, lowering the possibility of defects, and can effectively monitor the safety and dynamics of the goods to be inspected in the whole administrative inspection and transportation process, and the customer can check the management. It can be applied to the management inspection service of various industries by improving the customer's satisfaction with the overall management inspection service by knowing the management inspection status of the goods to be done.

In addition, by providing an intelligent management check service mechanism and method, the consumer's ID can be connected with the identification code of the contactless information media, and a single ID is assigned to each product to be checked and managed. Commonly used,

It also provides an intelligent management inspection service mechanism and method, and has a function of checking the right or wrong when receiving a product by preserving the image of the product to be managed and checked through a reader equipped with a camera function. Avoid, and even lower,

In addition, by providing intelligent management inspection service mechanism and method, at the logistics level, it is possible to quickly pass and check, and when the management inspection object passes through the inspection point, the passing time is immediately set on the rear integrated management control system. It can be registered and recorded, compressing the registration time and order by manpower, improving the accuracy and immediateness of management inspection information, and integrating the management control system by increasing the control of the inspection process of mobile phone handset manufacturers. ,

In addition, by providing intelligent management inspection service mechanisms and methods, not only can monitor and control the process, but also provide management of all management inspection resources and parts assignments, improving the logistics performance and function of the management inspection system. And establish a cooperative management mechanism between management inspectors and suppliers,

In addition, by providing an intelligent management inspection service mechanism and method, the application of intelligent containers, the rental center to bear the rental and recovery of the management inspection case container, thereby improving the use of resources to develop green logistics Let's

In other words, by providing an intelligent management inspection service mechanism, the management inspection process can be recorded mainly through contactless information media, and the management inspection schedule can be checked online, thereby making the management inspection process transparent.

The contactless information media is optimally an RFID system,

Preferably, the RFID system includes the following,

The tag is installed on the product side to be checked and managed,

The reader reads the tag, sends the tag and a signal to each other,

The central processing system is coupled to the reader to immediately monitor the management check process,

It is optimal for the central processing system to assign an identification code to the tag,

The tag is best placed on the container,

The tag is optimally molded integrally with the container,

The tag is optimally installed in a removable state on the container,

In addition, it is optimal to in charge of the rental and recovery of the container, including the rental center,

It is most suitable to install reader in the rental center, to read tag information, and to record,

When the leader of the rental center is installed on the gate, it is optimal to provide one or a plurality of identification readings at the same time when the goods to be inspected and the goods which have already been inspected pass.

The tag information read and recorded by the rental center is preferably information such as rental recovery condition, time, point, object, etc. of the container,

The tag is optimally installed on the product to be checked and managed,

The tag is optimally installed in a removable state on the product to be checked and managed,

The tag is best to record the following,

Basic data of the product to be inspected, including the serial number, date of shipment, date of purchase, and

Management inspection history, including management inspection date and time, agency location, management inspection place, failure status,

The tag is preferably capable of recording the consumer's basic data including name, address, date of birth,

The central processing system analyzes the failure frequency and failure time of the goods to be managed and checked on the basis of the basic data of the goods to be checked and the management check history recorded by the tag, and calculates the required quantity and frequency of parts replacement and repair. Is best to estimate,

It is optimal for the central processing system to connect to a parts assignment center, transmit the analysis results to the parts assignment center, and provide inventory related information to the parts assignment center,

The tag is optimally repeatable,

It is optimal for the reader to have an image of a product having a camera function to be managed and checked on the tag,

The central processing system is optimally connected to at least one terminal to inspect the inspection schedule,

The central processing system is connected to the agent center, the agent center is optimally installed to the terminal, and responsible for the receipt and shipment of goods to be checked and managed and already finished management,

The agency is most suitable for a convenience store, a sales base, or a logistics cluster,

It is optimal to install a reader in the proxy center, read tag information, and transmit the information to the central processing system.

It is optimal for the leader of the agency center to be installed on the gate and provide one or more identification decryptions at the same time when the goods to be inspected and the goods which have already been inspected pass.

The central processing system is connected to the distribution center, it is optimal to take care of the goods to be managed and inspected by the marine logistics center and the transportation of the goods that have already been checked and managed,

It is optimal to install a reader in the distribution center, read tag information, and transmit the information to the central processing system.

It is optimal for the leader of the distribution center to provide one or more identification decryptions at the same time when the goods to be installed and managed on the gate and the goods that have already been inspected pass.

When the central processing system receives the information that the distribution center has received the goods for which the management check has already been completed, it is optimal to send the information and notify the consumer,

The central processing system is optimally connected to the terminal through a network system,

The network system may be connected to an external computer by wire or wirelessly, and the external computer may be connected to the central processing system to check a maintenance inspection schedule.

When the maintenance check is complete and the product is handed to the consumer and the mission is completed, the central processing system is immediately notified using the terminal and management inspection center's leader access, automatically and immediately deleting the work record in the tag, thereby Is best to recover the initial state,

The product to be checked and managed optimally includes an electronic product such as a mobile phone terminal, a camera, a multimedia player, a PDA, a translator, an electronic dictionary, or an item such as jewelry, a necklace, glasses, a wristwatch,

That is, the intelligent management check service method includes the following method.

a. Combining contactless information tags with products to be managed and checked

b. Read the information stored in the tag by the reader;

c. Transmitting the information read by the reader to a central processing system;

d. Intelligent management inspection service mechanism and method, characterized in that the central processing system to write a management inspection schedule to the contactless information tag.

EMBODIMENT OF THE INVENTION Hereinafter, the technical means and function used for the objective of achieving this invention through drawing are demonstrated. The embodiment shown by the following figures is only an example, and does not limit the technical means of this invention.

The intelligent management inspection service mechanism and method provided by the present invention can record the inspection process mainly through a contactless information media and check the maintenance inspection schedule online, thereby making the management inspection process transparent. The contactless information media includes an RFID system, a sensor tip, and the like. In recent years, the contactless information media has advantages such as a fast detection speed and a large detection range, compared to information media such as a contact barcode or IC. It is being replaced by information media.

First, as shown in Fig. 1, which is a structural diagram of a preferred embodiment of the present invention, a management check process for associating an RFID system with a mobile phone terminal will be described as an example. If a failure occurs in the cellular phone terminal, the consumer 1 first sends the cellular phone terminal to the agent center 2. The agency 2 is a container equipped with an RFID tag 91 by the agency 2 in the convenience store 21, the merchandise sales base 22, or the logistical accumulation point 23. 3) It puts in, and the distribution center 4 receives, and sends it to a management inspection center 5, and performs management inspection.

For those skilled in the art, the main components of a typical RFID system include a tag 91, a reader 92 and a central processing system 9.

Most of the tags 91 can be repeatedly written, and the reader 92 and the central processing system 9 are connected to each other by wire or wirelessly via a network system. The tag 91 is adhered on a product, the information of the tag 91 is read by the reader 92, transmitted to the central processing system 9, and the central processing system 9 Immediate tracking and tracking of goods is now widely applied to the management of goods in warehouses or large retail stores. The present invention utilizes the characteristics of tracking management of an RFID system to couple the mobile phone terminal 11 to the tag 91 and install the tag 91 through a reader 92 installed in the proxy center 2. The data in) is read and transmitted to the central processing system 9.

The central processing system 9 manages the mobile phone terminal 11 to be checked and managed. Usually, the said central processing system 9 is installed in the said management inspection center 5. That is, the tag 91, the reader 92, and the central processing system 9 constitute one tracking management system, and immediately perform tracking management on the mobile phone terminal 11. The method is described in detail below.

The container 3 equipped with the RFID tag 91 is produced by a professional manufacturer 6, and the corresponding rental center 7 is responsible for rental or collection. The proxy center 2 is responsible for putting the mobile phone terminal 11 into the container 3.

The tag 91 may be molded integrally with the container 3 or may be detachable to facilitate updating.

The appearance or capacity of the container 3 depends on the type of product to be inspected and managed. Taking a mobile phone terminal as an example, the container is designed to be rectangular because most of its appearance is rectangular.

In addition, since the installation of the container 3 protects the mobile phone terminal from being broken by a collision or a drop in the transportation process in accordance with the conventional mobile phone terminal management inspection method, the cellular phone terminal is bubble bag or sponge. Put it in the middle of the bag and put it back into a bag or case-shaped container for transportation. Therefore, it is optimal to install the tag 91 on the container 3. In addition, the tag 91 is attached to the mobile phone terminal 11 in a detachable state, or molded integrally with the mobile phone terminal 11 to form the mobile phone terminal 11 and the tag 91. To combine.

As shown in Figs. 1 and 2, when the agent 1 receives the mobile phone terminal 11 that the consumer 1 carries in and needs management check (Fig. 2 step 201), the agent 2 first. Is connected to the network by the terminal 94, and the basic data such as the mobile phone terminal product number, the date and time of shipment, the date and time of purchase, and the management inspection date and time, agency place, management inspection place, and failure status, or the name of the consumer. Related data of the mobile phone terminal 11 including basic data such as address, date of birth, and the like is registered (step 202 of FIG. 2). Based on the article to be checked for actual management or actual need, the central processing system 9 transmits the data to the reader 92, which writes the tag 91.

In order for the mobile phone terminal 11 to avoid malicious substitution in the management inspection process, the reader 92 is equipped with a camera function before the mobile phone terminal 11 is placed in the container 3. An external image of the mobile phone terminal 11 is photographed by 92, and the video signal is transmitted to and stored in the central processing system 9 (Fig. 2, step 203).

At the same time, the image is stored in the tag 91, and at the same time an identification code is assigned to the tag 91 by the central processing system (Fig. 2 step 204), and the only representative code of identification of the mobile phone terminal 11 is shown. Shall be. The function is the same as an identification card, and the identification code is performed on the mobile phone terminal 11 until the management check of the mobile phone terminal 11 is completed and the customer 1 receives it. Extinguish after receipt of

Subsequently, the cellular phone terminal 11 is placed in a container 3 equipped with the RFID tag 91 (FIG. 2 step 205), and after completing the step, the reception of the distribution center 4 is prepared ( In step 206 of FIG. 2, the proxy center 2 records the received situation in the central processing system 9 and writes in the tag 91 (FIG. 2, step 207).

1 and 3, the distribution center 4 unifies receipt at the proxy center 2 and transports it to the receipt dispatch base of the distribution center 4 (FIG. 3 step 401).

A leader 92a is provided in the distribution center 4, and the leader 92a is connected to the central processing system 9. Usually, the reader 92a is provided on the gate 41, and when one or more mobile phone terminals 11 pass under the gate 41, the reader 92a is installed on the gate 41. 92a) reads the information of one or more tags 91 (step 402 of FIG. 3), and transmits it to the said central processing system 9. In FIG.

The central processing system 9 compares and compares the quantity of the mobile telephone terminals of the distribution center 4 with the quantity and contents received (step 403 in FIG. 3), and carries the data with the received distribution center 4 data. Keep the phone terminal basic data together. The distribution center 4 sorts the mobile phone terminal 11 quickly based on the read tag information (maker, product number, etc.) and sends it to the most suitable management inspection center 5 (Fig. 3, step 406).

If the results of the comparison do not match, or if there is a problem such as the lack of the number of the mobile phone terminals 11 or the container 3 being open, immediately move the agent center 2 or the other route. (Step 3404 in Fig. 3). When it is determined that there is a loss or other problem of the cellular phone terminal, the proxy center 2 notifies the consumer 1 and performs subsequent processing (Fig. 3, step 405). The distribution center 4 records the receipt status in the central processing system 9 and at the same time writes in the tag 91 (Fig. 3, step 407).

1 and 4, when the management inspection center 5 receives a product to be inspected and sent from the distribution center 4 (FIG. 4 step 501), the management inspection center 5 is installed in the inspection center 5. The product 92 to be managed and checked by the leader 92b is decoded.

Similarly, the reader 92b is installed on the gate 51, and the reader is installed on the gate 51 when one or more mobile phone terminals 11 pass under the gate 51. The information of one or more tags 91 is read by 92b (FIG. 4 step 502).

The central processing system 9 transmits this to the central processing system 9, compares and compares the receipt of the management and inspection center 5 with the contents sent by the distribution center 4 by the central processing system 9, and compares the received contents. The management inspection center 5 data and the cellular phone terminal basic data are saved together. The management inspection center 5 compares and contrasts the actual appearance of the mobile telephone terminal based on the stored mobile telephone terminal image, and compares and contrasts the actual failure situation (Fig. 4, step 503).

If the comparison result does not match, or if there is a problem such as a small number of the mobile phone terminals 11 or a trace of the container 3 being opened, then immediately the agent 2, the distribution center 4 ) Or solve by other routes (FIG. 4 step 504).

When it is determined that there is a loss or other problem of the cellular phone terminal, the agent center 2 notifies the consumer 1 and performs subsequent processing (FIG. 4, step 505), and the overall processing process is carried out in the central processing system. Record it in (9).

If the result of the comparison check is correct, a management check is made (FIG. 4 step 506), the management check situation is recorded in the central processing system 9, and written simultaneously in the tag 91 (FIG. 4 step 507). The management processing schedule is recorded and controlled by the central processing system 9.

In order to make the entire management inspection schedule transparent, the consumer 1 can check the receipt status of the proxy center 2, the delivery status of the distribution center 4, the receipt and management inspection status of the management inspection center 5, and the like. 94) can be checked. Although the installation quantity and the point of installation of the said terminal 94 are determined as needed, it is usually installed in the agency center 2, the convenience store 21, the goods sales base 22, or the logistics accumulation place 23. As shown in FIG.

In addition, through the connection between the network system and the terminal 94, the central processing system 9 uses the external computer to connect to the network by wire or wireless to check the inspection schedule.

In addition, the consumer 1 may connect to the network and search for a point of the most suitable agent center 2, logistics center 4, or management inspection center 5, which causes the consumer 1 to carry The telephone terminal 11 can be sent to the distribution center 4 or the management inspection center 5, or it can receive by the distribution center 4 or the management inspection center 5 by oneself.

The rental center 7 is responsible for rental and recovery of the container 3. In order to install the tag 91 in the container 3, the rental center 7 is provided with a gate 71 having a leader 92c, and on one or more of the containers 3 at a time. The tag 91 is read out, the statistics of the quantity are taken out, and information such as rental collection condition, time, point, object, etc. of the container 3 is recorded in the tag 91. The reader 92c is connected to the central processing system 9, and reads the information related to the container 3 in the tag 91 by the reader 92c to read the central processing system 9. To preserve. As a matter of course, the rental center 7 has a separate central processing system to independently store the basic information related to the container 3, and is connected to the central processing system 9 to form a complete information system. This is the ideal way.

In addition, the central processing system 9 analyzes the frequency of failure and the time of failure based on the basic data and the management check history of the mobile phone terminal 11 in order to record complete mobile phone information. In addition, the quantity and frequency of repairs can be estimated. The result of the analysis is transmitted to the parts assignment center 8 and provided to the parts assignment center 8 as a reference for parts stock, so that the lack of parts stock does not interfere with the management check, thereby suppressing unnecessary inventory Can be reduced.

When the management check of the mobile phone terminal 11 is completed, the management check center 5 notifies the distribution center 4 of the receipt, and the distribution center 4 substitutes for the mobile phone terminal 11. Send to center (2). At the same time, when the distribution center 4 receives the information that the distribution center 4 has already received the goods whose management and inspection has been completed, the central processing system 9 receives the date and time when it is expected to arrive at the agency center 2 with information such as mobile mail or electronic mail. The consumer 1 is notified. The consumer 1 checks the latest situation from time to time through the terminal 94 installed in the agency center 2, or moves the mobile phone terminal 11 whose management and inspection is completed in accordance with the request of the consumer 1 to another point. You can also send to

In addition, since the complete basic data of the mobile phone terminal 11 and the management inspection record are stored in the central processing system 9, when the mobile phone terminal 11 is broken again and needs repairing, The records can be examined and used as a reference for management checks.

In addition to recording the management inspection record, it is also possible to record the repaired record.

In addition, once the management check of the cellular phone terminal 11 is completed, the proxy center 2 confirms the completion of the task in the terminal 94, and the leader of the terminal 94 and the management check center 5; Through the connection of 92b, the central processing system 9 can be notified and automatically and immediately update the tag 91 data, and the tag 91 can restore the initial state.

The intelligent management check service method based on the intelligent management check service mechanism provided by the present invention includes the following steps as shown in FIG.

a. Maintenance Combines the contactless information tag with the product to be checked.

b. The information stored in the tag is read by the reader.

c. The information read by the reader is transmitted to the central processing system.

d. The management inspection schedule is written into the contactless information tag by the central processing system.

After step d, a tag update step is again included. After the agent center 2 confirms the completion of the management check of the product to be managed and checked, delivers it to the consumer 1, the terminal 94 and the leader 92b of the management check center 5 Through this, the central processing system 9 is notified to delete the job record in the tag 91, so that the tag 91 recovers the initial state.

The intelligent management inspection service mechanism and method provided by the present invention combine a product to be inspected and a contactless information media such as RFID, thereby achieving the purpose of tracking every administration of the management inspection schedule, and setting the management inspection schedule online. Check it out. In this way, we provide transparent and courteous management and inspection services to consumers.

A comparison table of the present invention and a known mobile phone terminal management checking process showing the features of the present invention and the functions to be achieved is as follows.

process Features of the invention The present invention Notice technology The consumer entrusts the goods Accurately grasp the information Consumers can access the network and search for management inspection agency and quality assurance terms The consumer brings the mobile phone terminal to a nearby or well-known maintenance inspection center (usually at an extra cost, since the quality assurance clause is not known in detail). Agency center records Information is effectively recorded The agent center registers the mobile terminal management check information (or reads the management check history card directly), photographs through the reader, fills in the tag of the container, and puts it in the basket. The agent center registers the mobile phone terminal management inspection information, puts the mobile phone terminal in the bubble bag, prints and attaches the transport consignment tag to the basket. Logistics Center Shipping, Transportation Quickly identify, ship and ship RFID tag of distribution center reads tag information and transmits quickly and accurately The logistics center checks the consignment information of each bubble bag, classifies it, and delivers it. Management inspection center inspection Quickly identify and inspect The inspection center can read and inspect directly through the RFID identification gate without having to open the box. The inspection center needs to inspect every envelope that opens the box Part assignment Unify assignments Assign quickly through the parts allocation center Late maintenance checks due to uneven parts inventory Identify maintenance check schedule The information is clear Information is managed and controlled by RFID, and the consumer and mobile phone terminal (agent) can grasp each mobile phone terminal management inspection center and check the management inspection schedule from time to time. Consumers and mobile phone terminals (agents) don't know the inspection center, and they can't control schedules too much (customer claims are hard to handle) Receipt Information Notice dynamically Notification of receipt information to consumer via spare mobile phone terminal or e-mail Consumers need to ask whether they can receive by phone Mobile phone terminal identification Effective identification When claims come from customers, compare data and photos Many claim that mobile phone handsets have changed

The intelligent service method and mechanism provided by the present invention can be applied not only to mobile phone terminals but also to inspection or repair of electronic products such as cameras, multimedia players, PDAs, translators, and electronic dictionaries, or items such as jewelry, necklaces, glasses, and watches. have. Compared to the current manpower work and manual inspection, the present invention saves working time and reduces the possibility of defects, effectively monitoring the safety and dynamics of the goods to be checked and managed in the whole administrative inspection and transportation process. The management can be made aware of the inspection status of the goods to be checked, thereby improving customer satisfaction with the overall inspection service.

The above is only an embodiment of the present invention and is not limited to the present invention. Anyone skilled in the relevant art can add various variations and changes within the scope of the product and the scope of the present invention. The protection scope of the present invention is based on the contents specified in the claims.

As described above, the present invention can record the management inspection process through the contactless information media to check the maintenance inspection schedule online, thereby reducing the work time and reducing the possibility of defects, and in the administration and transportation process of the maintenance inspection. Management can effectively monitor the safety and dynamics of the product to be checked. This enables the consumer to know the management check situation of the article to be checked and improve the customer's satisfaction with the overall management check service. In addition, the mechanisms and methods of the present invention are applicable to management inspection services in various industries.

Claims (44)

Intelligent maintenance service mechanism, characterized by recording the maintenance inspection process mainly through contactless information media, and checking the maintenance inspection schedule online, thereby making the management inspection process transparent. The method of claim 1, And wherein said contactless information media is an RFID system. The method of claim 2, The RFID system includes a tag, a reader, a central processing system, The tag is installed on the product side to be checked and managed. The reader reads the tag and transmits a signal with the tag to each other, And wherein said central processing system is coupled to said reader to immediately monitor a management check process. The method of claim 3, And the central processing system assigns an identification code to the tag. The method of claim 1, And the tag is installed on a container. The method of claim 5, And wherein the tag is integrally molded with the container. The method of claim 5, And the tag is installed on the container in a detachable state. The method of claim 3, The intelligent management check service mechanism, in addition to the rental center, responsible for the rental and recovery of the container, characterized in that the intelligent management check service mechanism. The method of claim 8, And a reader installed in the rental center to read and record tag information. The method of claim 3, And the tag is installed on the product to be inspected and managed. The method of claim 10, And the tag is installed in a detachable state on the product to be inspected and managed. The method of claim 3, The central processing system is connected to a component allocation center, and transmits the analysis results to the component allocation center, to provide the inventory information to the component allocation center, the intelligent management inspection service mechanism. The method of claim 3, And the tag can be repeatedly written. The method of claim 3, And the reader writes an image of a product having a camera function to be managed and checked in the tag. The method of claim 3, And the central processing system is connected to at least one terminal and inspects a management inspection schedule. The method of claim 15, And the central processing system is connected to an agent center, and the agent center is responsible for receiving and dispatching goods to be managed and inspected by the terminal and goods already finished. The method of claim 16, And a reader in the proxy center to read tag information and to transmit the information to the central processing system. The method of claim 16, The central processing system is connected to the distribution center, the intelligent management inspection service mechanism, characterized in that for the transportation of goods to be managed and inspected by the distribution center and the goods that have already been inspected. The method of claim 18, And a reader installed in the distribution center to read tag information and transmit the information to the central processing system. The method of claim 15, And wherein said central processing system is in contact with said terminal via a network system. Mainly intelligent management check service method includes the following method, a. Combining contactless information tags with products to be managed and checked b. Read the information stored in the tag by the reader; c. Send the information read by the reader to the central processing system, d. Intelligent management check service method, characterized in that the central processing system writes a management check schedule to the contactless information tag. The method of claim 21, In the step a, the contactless information tag is installed on a container, and the intelligent management inspection service method characterized in that to store the goods to be managed and checked in the container. The method of claim 22, The contactless information tag is an intelligent management check service method, characterized in that installed in the detachable state on the container. The method of claim 21, The container is an intelligent management check service method, characterized in that the container rental center is responsible for rental and recovery. The method of claim 24, Intelligent management check service method, characterized in that the rental center to install a reader to read the tag information recorded. The method of claim 25, The tag information read and recorded by the rental center is information about a rental recovery condition, time, point, object, etc. of the container. The method of claim 21, And the contactless information tag is installed on the product to be checked and managed in step a. The method of claim 27, The contactless information tag is an intelligent management check service method, characterized in that installed in the detachable state on the product to be checked management. The method of claim 21, The tag is an intelligent management inspection service which records the inspection data including the product number, the date and time of shipment, the date and time of purchase, the management inspection date and time, the agency location, the management inspection place, and the failure situation. Way. The method of claim 29, The tag is capable of recording the basic data of the consumer including the name, address, date of birth intelligent management check service method. The method of claim 29, The central processing system analyzes the failure frequency and failure time of the goods to be managed and checked on the basis of the basic data of the goods to be checked and the management check history recorded by the tag, and calculates the required quantity and frequency of parts replacement and repair. Intelligent management check service method, characterized in that the estimation. The method of claim 31, wherein And the central processing system is connected to a parts assignment center, transmits an analysis result to the parts assignment center, and provides inventory related information to the parts assignment center. The method of claim 21, The tag is an intelligent management check service method, characterized in that repeatable writing. The method of claim 21, The intelligent management inspection service method according to step b, wherein the reader writes an image of a product having a camera function to be managed and checked in the tag. The method of claim 21, In the step c, the central processing system is connected to at least one terminal, the intelligent management inspection service method characterized in that for performing the inspection of the maintenance inspection schedule. 36. The method of claim 35 wherein And the central processing system is connected to an agent center, and the agent center is provided with a terminal to handle receipt and shipment of goods to be managed and checked and items which have already been checked. The method of claim 36, And a leader in the proxy center and executing the step b. The method of claim 36, The central processing system is connected to the distribution center again, and the distribution center is responsible for the transportation of goods to be managed and checked and the management management, characterized in that the intelligent management check service method. The method of claim 38, Intelligent management check service method, characterized in that the distribution center to install a reader to read the tag information, and transmits the information to the central processing system. The method of claim 38, And the central processing system sends information to notify the consumer when the distribution center receives the information that the distribution center has received the goods whose management check has already been completed. 36. The method of claim 35 wherein And wherein said central processing system is in contact with said terminal via a network system. The method of claim 21, In step d, the central processing system assigns an identification code to the tag. The method of claim 21, After the step d, the tag update step is included again, and the delivery center confirms the completion of the management check of the product to be checked and delivered to the consumer, notifies the central processing system to delete the job record in the tag, This causes the tag to recover its initial state. The method of claim 43, The proxy center is connected by the terminal and the leader of the management and inspection center, and informs the central processing system by the leader, and updates the data of the tag automatically and immediately. Way.

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