KR20090000665A - System and method for tracking goods of door-to-door delivery service - Google Patents

Abstract

An article tracking system and a method thereof of a delivery service are provided to omit an existing inconvenient confirmation procedure by enhancing service accessibility, and to confirm a delivery state of a delivery product more conveniently. A guide request for the current state of a delivery article is received from a user(S21). From at least one delivery company, the current state of the delivery article including a user's personal information is collected according to the user's request(S25). The collected state of the delivery article including the user's personal information is provided to the user(S27).

Description

Item tracking system of courier service and method thereof {SYSTEM AND METHOD FOR TRACKING GOODS OF DOOR-TO-DOOR DELIVERY SERVICE}

1 is a diagram illustrating a configuration of a product tracking system of a parcel delivery service according to the present invention.

2 is a view showing the entire process of the article tracking method of the courier service according to an embodiment of the present invention.

3 is a screen for guiding the delivery status of all courier items for which a specific user is a sender or a recipient.

4 shows a result screen for selecting a specific parcel delivery item or a quick search function of a specific parcel delivery item in FIG.

5 is a view showing the entire process of the article tracking method of the courier service according to another embodiment of the present invention.

<Explanation of symbols for the main parts of the drawings>

10: user terminal 20: web server

23: integrated delivery server 25: location providing server

30: Delivery company 40: SMS server

The present invention relates to a parcel delivery service, and more particularly, to an article tracking system and a method of a parcel delivery service that enable a user to more conveniently and quickly check the delivery status of parcel delivery items.

In general, a collective service such as collection, packaging, transportation, and delivery from the sender's door to the receipt and delivery of documents, gifts, personal items, and merchandise such as merchandise is directly referred to as a courier service.

A person who wants to receive a courier service applies for a courier service to a courier service company via telephone or the Internet. The courier service company that receives the application collects the courier goods through the branch network of the person close to the home or company applying for the courier service and delivers the courier goods to the recipient.

In addition, with the recent development of technology in the field of communication, the popularity of various communication media and means of communication has increased, and the courier service has also increased.

A call center operated by a courier company or an internet shopping mall in order to determine the shipment status or transportation history of the goods, such as whether the user who uses the courier service has shipped the goods, where the goods are currently shipped, and when the arrival date is expected ( Call center, ARS (Automatic Response System), web site access, etc. to check.

However, in the case of a call center or ARS, there is a problem in that the waiting time for counseling is relatively long and the counseling procedure is complicated due to the limitation of the counselor and the call line.

In addition, in the case of the verification method through a web site access, there is a problem that the verification procedure is cumbersome, such as accessing a corresponding web site through a personal computer, and then visiting a specific web page to check the shipment status or transportation history of the goods.

The present invention has been made to solve the problems of the prior art as described above, to enhance the access to the service to omit the cumbersome confirmation procedure of the existing method, and more conveniently track the goods of the courier service to check the delivery status of the courier goods A system and method are provided.

In addition, the present invention provides an item tracking system and method of a parcel delivery service that can provide various detailed information including map information on parcel delivery items to more actively guide the delivery status of parcel delivery items.

In order to achieve the above object and to solve the above-mentioned problems of the prior art, the method of tracking the goods of the courier service according to an embodiment of the present invention, the user's personal information from at least one courier service provider at the request of the user; A first step of collecting a parcel delivery status; And a second step of providing the user with a state of parcel delivery items including the collected personal information of the user.

According to another embodiment of the present invention, a method for tracking an item of a courier service includes: a first step of assigning a unique number for the courier delivery to a user according to a courier delivery request of a user; And a second step of providing, to the user, the status of the parcel delivery item corresponding to the unique number when the user requests the parcel delivery status of the unique number.

The present invention provides a web server for receiving a delivery status of all parcel delivery items including personal information of the user from at least one parcel delivery company and providing delivery status of the received parcel delivery item; And a user terminal configured to communicate with the web server to display a delivery status of the parcel delivered from the web server.

According to the present invention, it is possible to check the delivery status for the courier goods more conveniently and quickly through an easier service approach without a separate confirmation procedure for using the service.

Hereinafter, with reference to the accompanying drawings will be described an article tracking system and method of the parcel delivery service according to the present invention.

First, the article tracking system of the parcel delivery service according to the present invention will be described in detail with reference to FIG.

As shown in the drawing, the present invention provides a web server 20 for managing a member (ie, user) data and operating a web site that provides a delivery status guide service (hereinafter, referred to as a 'my courier service') for courier items. It includes.

The web server 20 includes a member management server 21 for managing a member database (not shown) made of personal information for each user registered in the web site of the my courier service.

In addition, the web server 20 receives a delivery status including a tracking position of a parcel delivery item from at least one parcel delivery company 30, and a parcel delivery integration server 23 for integrated management of the received delivery status for each user, and the It further includes a location providing server 25 for managing a map database (not shown) for displaying the location according to the tracking location of the parcel delivery items.

The present invention includes a user terminal 10 for communicating with the web server 20 by accessing the web site of the my courier service through the wireless Internet. The user terminal 10 corresponds to a portable terminal such as a PDA, a mobile phone, etc. capable of wireless internet access.

The user terminal 10 communicates with the web server 20 to receive and display a delivery status of parcel delivery items from the web server 20.

According to the above configuration, the web server 20 may provide the user terminal 10 with a delivery status of all parcel delivery items of which the user is a sender or a recipient according to a user's request.

In addition, when the user requests delivery of the parcel delivery item, the web server 20 instructs the parcel delivery company 30 to deliver the parcel delivery item and assigns a unique number to the parcel delivery item. service) transmits the assigned unique number to the user terminal 10 through the server (40).

According to this configuration, the user can request the delivery status for the parcel delivery items that requested the delivery using the unique number, the web server 20 according to the user's request for the parcel delivery items corresponding to the unique number Only delivery status may be provided to the user terminal 10.

The article tracking method of the courier service according to the present invention for the my courier service will be described in detail.

First embodiment

2 is a diagram illustrating a method for tracking an item of a parcel delivery service according to an embodiment of the present invention.

This embodiment relates to a my courier service in which the user integrates and guides the delivery status of all courier items that are a sender or a recipient.

The my courier service of the present embodiment is executed by inputting a wireless internet access command together with a predetermined specific number predetermined using the user terminal 10.

The web server 20 transmits the user's personal information to at least one parcel delivery company 30 (S23) when a request for execution of a my parcel delivery service using the specific number is received from the user (S21).

Preferably, the user's personal information includes at least one of a name, a mobile phone number, and an address.

Each courier company 30 receives the user's personal information from the web server 20 and inquires a courier item including the same sender information or the recipient information as the personal information of the user among all the courier items managed by the courier company. . As a result of the inquiry, if there is a parcel delivery item whose sender information or consignee information matches the personal information of the user, the delivery status of the parcel delivery item is transmitted to the web server 20.

The delivery status of the parcel delivery items provided to the web server 20 may include a product name, parcel delivery date and time, parcel delivery company name for each parcel delivery item, arrival date, current tracking location information, and call of the current tracking location. Includes detailed delivery status such as numbers.

The web server 20 collects the delivery status of the parcel delivery items matching the personal information of the user from each parcel delivery company 30 (S25) and makes a list of items on the collected parcel delivery items to the user terminal 10. First provide (S27)

The user terminal 10 receives a list of items of the parcel delivery item from the web server 20 and displays the result screen for the my parcel delivery service. The result screen includes item information of each parcel delivery item along with a list of the parcel delivery items.

Figure 3 shows an example of the result screen for the my courier service.

The user terminal 10 displays a list of items of the received parcel delivery items as shown in FIG. That is, the list of items for all parcel delivery items for which the user is a sender or a recipient is displayed.

When the user selects a specific item from the displayed list of items on the result screen for the my courier service and requests detailed delivery status for the specific item, the web server 20 displays the detailed delivery status corresponding to the specific item. Provided (S29).

4 illustrates an example of a service screen providing a detailed delivery status of a specific article.

As illustrated in FIG. 4, the user terminal 10 displays a detailed delivery status of a specific item selected by the user. As shown, the service screen providing the detailed delivery status includes a map image indicating a current tracking location where the specific article is located. In addition, the service screen providing the detailed delivery status is the 'scheduled arrival date' menu to check the arrival date of the specific item, the 'delivery progress history view' menu to check the waybill information so far, and the 'Go to current waybill' menu to provide a route guidance service for the current waybill in which the specific goods are located so that the specific goods can be directly picked up and received. It may further include a menu of the current waybill.

In this embodiment, the user can simultaneously provide the delivery status of all the parcel delivery items of which the user is the sender or the recipient, and can check the detailed delivery status of each parcel delivery item.

Second embodiment

5 is a diagram illustrating a method for tracking an item of a parcel delivery service according to another embodiment of the present invention.

This embodiment relates to a my courier service for guiding one-to-one delivery status for a specific courier item requested by a user.

The web server 20 receives a delivery request for the parcel delivery item from the user and instructs the parcel delivery company 30 to deliver the parcel delivery item according to the user's request (S51) (S53).

In addition, the user assigns a unique number to the parcel delivery items requested for delivery and transmits a message including the assigned unique number to the user terminal 10 of the corresponding user via SMS (S55).

For example, when a user determines an item order through an internet shopping mall (corresponding to the web server 20), the internet shopping mall delivers the parcel delivery to the parcel delivery company 30 for the goods ordered by the user (that is, the parcel delivery goods). At the same time to give a unique number for the parcel delivery items to provide to the user.

Thereafter, the user can check the delivery status of the parcel delivery item by executing the my parcel delivery service by inputting a wireless internet access command together with the unique number received from the web server 20 through the user terminal 10. .

When the web server 20 receives a request for execution of a courier service using the unique number, that is, a courier status request from a user, the web server 20 delivers the courier to the courier company 30 which instructs courier delivery to the courier. The current status is requested and the delivery status for the corresponding parcel delivery item is received from the parcel delivery company 30 (S57).

The delivery status of the parcel delivery items provided by the parcel delivery company 30 includes information on the parcel delivery items such as a name, parcel delivery date and time, parcel delivery company name, estimated date of arrival, current tracking location information, and current tracking location telephone. Includes detailed delivery status such as numbers.

The web server 20 provides the user terminal 10 with a delivery status of the parcel delivery item received from the parcel delivery company 30 (S59). The user terminal 10 receives and displays a delivery status of parcel delivery items from the web server 20.

As shown in FIG. 4, the result screen for the my home delivery service of the present embodiment includes a map image indicating current location information where the parcel delivery item is located, and the 'dated arrival date' menu and ' It may further include a 'View delivery progress' menu, 'Go to the current waybill' menu, and 'Current waybill call' menu.

It is also possible to provide a road guidance service for the current waybill is located so that the courier goods can be found and supplied directly through the 'go to the current waybill' menu.

Therefore, the present embodiment can immediately check the detailed delivery status of the parcel delivery items using the unique number of the parcel delivery items sent by the user.

The article tracking method of the parcel delivery service according to the present invention may be implemented in the form of program instructions that can be executed by various computer means and recorded on a computer readable medium. The computer readable medium may include program instructions, data files, data structures, etc. alone or in combination. Program instructions recorded on the media may be those specially designed and constructed for the purposes of the present invention, or they may be of the kind well-known and available to those having skill in the computer software arts. Examples of computer-readable recording media include magnetic media such as hard disks, floppy disks, and magnetic tape, optical media such as CD-ROMs, DVDs, and magnetic disks, such as floppy disks. Magneto-optical media, and hardware devices specifically configured to store and execute program instructions, such as ROM, RAM, flash memory, and the like. Examples of program instructions include not only machine code generated by a compiler, but also high-level language code that can be executed by a computer using an interpreter or the like. The hardware device described above may be configured to operate as one or more software modules to perform the operations of the present invention, and vice versa.

As described above, although the present invention has been described with reference to limited embodiments and drawings, the present invention is not limited to the above embodiments, and those skilled in the art to which the present invention pertains various modifications and variations from such descriptions. This is possible.

Therefore, the scope of the present invention should not be limited to the described embodiments, but should be determined not only by the claims below but also by the equivalents of the claims.

The goods tracking system and method of the parcel delivery service according to the present invention can improve service accessibility by directly providing a service for guiding the parcel delivery status through a predetermined number or a unique number for the parcel delivery product. Furthermore, since a complicated process is not required to check the delivery status of the parcel delivery service, the convenience of the parcel delivery service and the web site including the parcel delivery service can be improved and the use of the service can be expanded.

Claims (23)

A first step of collecting a parcel delivery state including personal information of the user from at least one parcel delivery company at the request of the user; And, A second step of providing the user with a current state of parcel delivery items including the collected personal information of the user; Goods tracking method of the courier service comprising a. The method of claim 1, The first step, Receiving a request for guidance on the status of parcel delivery items from the user; Requesting a parcel delivery status including personal information of the user to the parcel delivery company according to a request for guiding the parcel delivery status; Collecting delivery status of all parcel delivery items including personal information of the user from the parcel delivery company; Goods tracking method of the courier service comprising a. The method of claim 2, The request for guidance of the parcel delivery status is And the user inputs a wireless internet access command together with a predetermined specific number through a user terminal. The method of claim 2, The personal information of the user, And at least one of a name, a mobile phone number, and an address of the user. The method of claim 2, Collecting the delivery status of the parcel delivery items including the personal information of the user from the parcel delivery company, Receiving the delivery status of the parcel delivery items including the personal information of the user in the sender or recipient information from each parcel delivery company Goods tracking method of the courier service comprising a. The method of claim 1, The second step, Providing a list of items including item information of each parcel delivery item for the parcel delivery items containing the user's personal information Goods tracking method of the courier service comprising a. The method of claim 6, The article information, A method for tracking an item of a courier service, characterized in that it includes at least one of an item name, a courier request date, a courier request time, and a courier company name for each courier item. The method of claim 6, The second step, When requesting a detailed delivery status for a specific item in the item list, providing a detailed delivery status including the current tracking location with the item information of the specific item Item tracking method of the courier service further comprising. The method of claim 8, The detailed delivery status, Arrival date for the specific item, the item tracking method of the parcel delivery service comprising at least one of the map information of the current tracking location, the phone number of the current tracking location. The method of claim 8, The second step, Providing map information corresponding to a current tracking location for the specific item or a route guidance service to the current tracking location as a destination according to the user's request. Item tracking method of the courier service further comprising. A first step of assigning a unique number for the courier delivery to the user according to a courier delivery request of the user; And, A second step of providing the user with a delivery status corresponding to the identification number when the user requests the delivery status for the identification number; Goods tracking method of the courier service comprising a. The method of claim 11, The first step, Receiving a delivery request for a courier item from the user; Instructing a courier delivery service for the courier item when a delivery request for the courier item is received; Generating a unique number for the designated courier delivery and transmitting the generated unique number to the user through a short message service (SMS) Goods tracking method of the courier service comprising a. The method of claim 12, The second step, Receiving a request for guidance on the status of parcel delivery items from the user; Requesting the parcel delivery status of the user to the parcel delivery company according to the request for guiding the parcel delivery status; Receiving the detailed delivery status including the current tracking position along with the goods information about the parcel delivery items from the parcel delivery company to provide to the user Goods tracking method of the courier service comprising a. The method of claim 13, The article information, Item tracking method for the courier service, characterized in that it comprises at least one of the name of the courier, the courier request date, courier request time, courier company name. The method of claim 13, The detailed delivery status, Arrival date of the parcel delivery items, the tracking information of the current tracking location, the item tracking method of the parcel delivery service comprising a telephone number of the current tracking location. The method of claim 13, Request for guidance on the status of the parcel delivery, And the user inputs a wireless internet access command together with the unique number through a user terminal. The method of claim 13, The second step, Providing map information corresponding to a current tracking location for the parcel delivery item or a route guidance service to the current tracking location according to a request of the user. Item tracking method of the courier service further comprising. A computer-readable recording medium in which a program for executing the method of any one of claims 1 to 17 is recorded. A web server receiving delivery status of all parcel delivery items including personal information of the user from at least one parcel delivery company and providing delivery status of the received parcel delivery item; And, User terminal displaying the delivery status of the parcel delivery service provided from the web server by communicating with the web server Goods tracking system of the courier service comprising a. The method of claim 19, The web server, When the wireless Internet access command is received with a predetermined specific number through the user terminal, the goods tracking system of the parcel delivery service, characterized in that it provides a delivery status of all parcel delivery items including the user's personal information. The method of claim 19, The web server, When the delivery request for the courier item is received from the user, the courier company instructs the courier delivery of the courier item, and provides the user with a unique number for the courier item. system. The method of claim 21, Short message service (SMS) server communicating with the web server and transmitting a message including the unique number to the user terminal Goods tracking system of the courier service further comprising. The method of claim 22, The web server, When the wireless Internet access command is received together with the unique number through the user terminal, the item tracking system of the parcel delivery service, characterized in that it provides a delivery status of the parcel delivery items corresponding to the unique number.

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