KR20070093715A - Manless automation sale system and service method for manless automation sale - Google Patents

Abstract

A remote support system for manless sale and a remote support method thereof are provided to check various evidence data and identification card by connecting to a remote support server for manless sale and issue the ticket suitable for the evidence data, so that users can use the various evidence data in an auto vending machine and accordingly efficiency of the auto vending machine can be improved. A remote support server(11) for manless sale has a user database and is interworked with a helper terminal(12) and an auto vending machine(2). The auto vending machine is connected with the helper terminal and the remote support server for manless sale, and issues tickets by using evidence data of a user. The auto vending machine comprises the followings: a unit for automatically inputting and transmitting the user's evidence data to the helper terminal in order to issue a ticket suitable for the evidence data; a unit which confirms whether the evidence data, transmitted to the helper terminal, is legitimate or not and if so, inputs information about the evidence data in the helper terminal; a unit for enabling a user to pay the ticket, suitable for the evidence data, in the auto vending machine if a helper inputs the information about the evidence data in the helper terminal; and a unit(7) for printing the paid ticket.

Description

Unmanned Remote Support System and Remote Support Method for Unmanned Releases {Manless Automation Sale System and Service Method for Manless Automation Sale}

1 is a configuration diagram of an unmanned ticket remote support system and a remote support method using an unmanned ticket machine (home ticket terminal or automatic ticket machine) according to the present invention.

2 is a control block diagram of the automatic ticket machine of FIG.

3 is a control block diagram of the unmanned release remote support server of FIG.

4 is a flowchart illustrating the operation of the automatic ticket machine according to the present invention.

5 is a flowchart illustrating an operation of an unmanned remote support server for unmanned remote support using an unmanned ticket machine (home ticket terminal or automatic ticket machine) according to the present invention.

* Explanation of symbols for the main parts of the drawings

1: Internet or dedicated communication line 2: Automatic ticket machine

3: camera 4: touch screen

5: Various document scanner 6: Ticket outlet

7: printer 8: camera

9: Home Ticket Terminal

11: unattended release remote support server 12: helper terminal

21: touch screen 22: vending machine main control

23: hard disk 24: LAN card

25: memory 26: CPU

27: interface card 28: UPS and power control unit

29: ticket printing unit 30: card reader

31: cash dispenser 32: cash recognizer

33: receipt printer 34: Scanner

35: camera

41: unattended release remote support server

42: unattended release remote support server control unit

43: ticket vending machine number database

44: vending machine IP database

45: Database for storing various evidences

The present invention is to verify the validity of the evidence by verifying the validity of the evidence by remote access to the helper and the helper terminal to the legitimate reason for the various types of evidence that can not be confirmed in the conventional unmanned ticketing machine, when the ticket is used for proof purposes, the use of the unmanned ticketing machine The present invention relates to an unmanned remote support system and a remote support method for an unmanned release for releasing a ticket remotely controlled by a helper terminal.

The conventional automatic ticket vending machine is composed of a touch screen for information input, a ticket printer for ticket printing, a credit card reader or bill coin recognizer for payment, a receipt machine for receipt printing, and the like. According to the guide, the user selects the items one by one and the ticket is released when the payment is made.However, if the user has proof such as a discount, there is no means for proceeding with a separate procedure for checking the evidence. There is a problem that you have no choice but to use a manned counter.

In addition, the prior art employs various types of automatic ticket vending machines and sales representatives to perform the release (for example, in the case of the release of train tickets, the automatic vending machines and the sales representatives simultaneously release the sales at numerous stations). The economic loss is large, and there is a problem in that users with various proof materials such as an authentication certificate, a free certificate, a post salary certificate and the like have to use a direct sales window.

In addition, the prior art has a problem that most of the automatic ticket vending machine users do not have a means to remotely control the ticket vending machine when the use of the ticket vending machine is poor, so that the elderly and poor users cannot use the ticket vending machine.

In addition, a user's computer terminal (home ticket terminal) can make reservations or ticket releases on the individual computer using the Internet. However, if there is various evidence, there is no procedure to check the evidence. If use is poor, there is a problem that can not be replaced.

The technical problem to be achieved by the present invention is to recognize the problems of the prior art as described above, the user is an unmanned ticket machine (corresponds to the user computer terminal (home ticket terminal) or automatic ticket machine, hereinafter referred to as 'unmanned ticket machine'). Accessing the unmanned release remote support server through a dedicated communication line or the Internet through a predetermined procedure by using; Accessing the unmanned ticket machine with a helper terminal to support the release through the unmanned ticket remote support server; Transmitting documentary evidence to the helper terminal as an image file using a camera or a scanner when the user possesses various documentary materials such as an authentication, a post-secondary certificate, and a free certificate; Checking the evidence data transmitted on the screen of the helper terminal and processing to release a ticket matching the evidence data; By providing the unmanned remote support system and remote support method, which consists of storing the supporting data of the helper terminal in the database of the unmanned remote support server, it is possible to use various evidences of users, which greatly increases the efficiency of the unmanned ticket machine. There is a purpose.

Still another object of the present invention is to integrate and manage a server supporting unmanned release and a helper for unmanned release using various types of evidence, or a user computer terminal (hereinafter referred to as a 'home ticket terminal') or various types of automatic ticket machines. By providing general unmanned remote support system and remote support method for unmanned release that can accommodate all kinds of users who can receive various proof benefits as well as performing general release like conventional automatic ticket machines. It is to reduce the labor cost incurred by the operation and to make it easier for users to release.

Another object of the present invention is that those who are not familiar with the use of the ticketless machine, who want to get help for the reservation or ticket release can click the helper call button to receive help from the helper through the video dialog, of course, the user wants In this case, all steps except the payment and proof data input step are controlled remotely from the helper terminal so that the user can release the desired ticket on behalf of the person who is not good at using the unmanned ticket machine.

According to the present invention, the unmanned ticketing machine remotely connects with the helper and the helper terminal for a valid reason for various evidences, and confirms the validity of the discount and releases a ticket matching the evidence, or a helper for the person who is not good at using the unmanned ticketing machine. The present invention relates to an unmanned remote support system and a remote support method for an unmanned release that can be controlled and released remotely from a terminal.

Hereinafter, the configuration and operation of the embodiments of the present invention with reference to the accompanying drawings, the configuration and operation of the present invention shown and described in the drawings will be described as at least one embodiment, whereby the present invention described above The technical idea and its core composition and operation are not limited.

It looks at the drawings to facilitate the understanding of the present invention. 1 is a block diagram of an unmanned remote support system and a remote support method using a home ticket terminal or an automatic ticketing machine according to the present invention, FIG. 2 is a control block diagram of the automatic ticketing machine of FIG. Figure 1 shows the control block diagram of the unmanned release remote support server. 4 is a flowchart illustrating the operation of the unmanned ticket machine according to the present invention, and FIG. 5 is a flowchart illustrating the operation of the unmanned ticket remote support server for the unmanned ticket remote support using the unmanned ticket machine according to the present invention.

The components according to the present invention will be described in detail. The unmanned remote support system according to the present invention comprises a means for inputting various evidences and a means for verifying whether the input evidence is valid and a means for connecting with a helper and a means for constructing a general unmanned ticket machine. Equipped. More specifically, the present invention consists of an unmanned release remote support server interworking with a number of automatic ticketing machines installed throughout the country, a terminal for use by a helper, and a home ticket terminal and an automatic ticketing device that a user can use at home or at work. The automatic ticket machine according to the present invention includes a hard disk for storing necessary data, a LAN card for performing Internet communication with an unmanned release remote support server, a memory in which a program for performing an unmanned release task is embedded, A central processing unit that executes the program, a control unit for controlling a communication port and automatic release work, a touch screen or control button configured to input necessary information for users, and input of various supporting documents possessed by the users Cameras and / or scanners, cash and credit card readers for payment, ticket printers for printing and issuing tickets when payment is completed, cameras for providing a user's image to the helper, , Speaker and microphone units for conversation with assistants, UPS and power supplies for stable power It consists of fisherman.

Home ticket terminal according to the present invention is composed of a personal computer, a camera device, a speaker and a microphone, a printer for use in a general home or work.

The unmanned ticketing machine (home ticket terminal and automatic ticketing machine) according to the present invention is a helper installed on one side of the unmanned terminal touch screen or unmanned terminal for those who are vulnerable to the use of the elderly and the automatic ticketing machine and those who want to receive a ticket. You can click the call button to get help from the helper, and the helper remotely controls the helper terminal for all steps except for entering payment and supporting data if you want. It is configured to release tickets.

It looks at a specific embodiment according to the present invention.

EXAMPLES

A specific embodiment according to the present invention will be described with reference to the drawings. The present invention includes both a means for inputting various evidences, a means for verifying the validity of the input evidence, and a configuration means that can be consulted in connection with a helper and various configuration means provided with a general unmanned ticket machine.

The present invention is a camera for the various unmanned release remote support server (11, 41) to support the release work in conjunction with a variety of unmanned ticket dispensers to issue various types of tickets, and various proof documents such as the endorsement certificate, post-war certificate and free card (35) and the helper terminal 12 through the scanner (34) and input, and the helper to check the image file of the transmitted document, the helper terminal 12 used by the helper, and the user to use at home or work And a home ticket terminal 9 and an automatic ticketing machine 2.

The automatic ticket machine (2) according to the present invention has a hard disk (23) for storing necessary information, and a LAN card (24, Lan Card) for internet communication with the unmanned release remote support server (11, 41) for automatic release. And a control unit 22 of a vending machine having a memory 25 and a central processing unit 26 for storing and executing a program, a control port for performing a communication port and an automatic release function, and a user releasing a ticket. A touch screen (4) or a control button installed in front of the ticket machine, a camera (3,35) and / or a scanner (5,34) for inputting various supporting data so as to check and input information necessary for the screen. A cash machine 32 and a credit card reader 30 for payment, a ticket printer 29 for printing and issuing a ticket when payment is completed, a receipt printer 33, and a helper to display an image of the user. Cameras (3,35) provided, dough And a speaker and microphone for conversation, is composed of the UPS and the power control unit 28 for a stable power supply.

In the unmanned release remote support system, users can use the Internet or a dedicated communication line (1) to assign membership numbers and passwords for access to the unmanned release remote support servers (11, 41), or to unmanned tickets for users. Software to allow access to the remote support server (11, 41), software to connect the unmanned ticket machine to the unattended release remote support server, the user's video on the helper terminal screen, the current screen of the unmanned ticket machine and the current user The software is designed to display the information of the release information entered by the user, and the software is configured to be automatically transmitted and displayed on the screen of the helper terminal when the user scans the document. If the evidence sent is justifiable, confirm the evidence sent to the helper terminal. In the case of legitimate evidence, the helper terminal inputs information on the evidence and the helper terminal inputs the information on the evidence so that the user can pay the ticket in the automatic ticket vending machine. A software database designed for a user to perform a ticket release on an unmanned ticket vending machine, an image file of the document sent by the user for the issued ticket, and information on the document entered by the helper. Software designed to be automatically stored in the system, software designed to help the elderly and the unmanned person who are inexperienced in using the unmanned and unmanned ticketing machine to remotely control the release on the user's behalf if the user desires the unmanned release Proof by connecting to remote support server If the information about the received user is stored in the database and the next user connects to the unmanned remote support server and wants to receive the same evidence, the proof period does not pass without the verification process from the helper. It is equipped with software for quick processing through a simple verification procedure, such as whether or not, and software for automatically adding and storing user's release information and data on point benefits according to the release.

In the step of the assistant inputting the information of the user's evidence data in the helper terminal, the helper terminal may automatically receive the evidence information using the software that converts the image file into the text file, and the user wants to release the evidence data. In this case, the proof and / or proof and ID for identification can be inserted into the scanner (or camera) installed on one side of the ticket vending machine and sent as an image file, and the helper will provide evidence based on the evidence displayed on the monitor of the helper terminal. After reviewing the validity of the data, if it is judged to be valid evidence, the scanner inputs the necessary information (evidence of the proof data, the document number and the discount rate, etc.) from the helper terminal using the unmanned ticket machine, Or enter the unmanned release remote support server from the helper terminal By linking the software with the unmanned ticket machine to transfer the corresponding information to the ticketless machine or by using software for converting the image file into the text file, and automatically input the evidence information, into the document database 45 of the unmanned remote support server. It can be configured to be saved automatically.

The unmanned ticket machine according to the present invention can receive help from the helper by clicking on the helper call button, as well as those who are vulnerable to the use of the old and the unmanned ticket machine and ticket release. And all steps except the document input step, the helper remotely controls the screen of the helper terminal so that the user can release the desired ticket through the ticketless machine.

The method of using the unmanned release system according to the present invention is a method of releasing a ticket normally without supporting data, a method of releasing a ticket matching the supporting data inputted by the helper after confirming the helper using the supporting data, and the helper. Can be divided into a method of releasing a ticket on behalf of an unmanned terminal user by remote control in a helper terminal.

If you want to use the automatic ticketing machine 2 according to the present invention with the supporting data, input the corresponding information in order according to the procedure in which the automatic ticketing machine 2 is guided by voice or text in the same way as a general automatic ticketing machine. In the procedure for receiving the scanner / camera (5,34) installed in the automatic ticket machine (2) designed and manufactured in accordance with the present invention, if it is necessary to confirm the document and the identity of the user, scan the scanner / camera ( 5, 34) and the image file of the identification card is read and automatically sent to the assistant terminal 12 is configured to be displayed on the monitor of the assistant terminal 12, and confirms the evidence sent to the helper terminal to justify In the case of documentary evidence, the means for inputting information about the documentary information in the helper terminal and the informational information of the documentary evidence in the helper terminal. The procedure is automatically stored in the evidence database of the sales remote support server, and if necessary, the ticket is released through a video chat with the helper directly using the 'call helper' button installed on one side of the vending machine. You can get help.

When the user has proof and wants to use the home ticket terminal 9 according to the present invention, if the user places the document for identification and identification for the identity of the helper terminal in front of the camera installed in the home ticket terminal 9, Evidences and ID cards are automatically displayed on the monitor, and the helper confirms that he / she is a valid proof and then confirms the evidence sent to the helper terminal. Enter information about the number and discount rate of the data, and when the helper enters the information of the user's evidence in the helper terminal, the user receives the ticket in the user terminal through a means for paying the ticket corresponding to the document at the user's automatic ticketing machine. It is configured to be released.

The present invention maintains the helper and helper terminals 12 to minimize the labor costs and installation costs by maintaining the helper and the helper terminal 12 so as to minimize the cost and to carry out numerous unmanned remote support tasks of various types It can be drastically reduced, and it is designed and made to be easily used by those who are not good at using unmanned ticket holders or supporting documents such as various types of perpetual certification, post-secondary certificate, and no-payment certificate.

As shown in FIG. 1, the unmanned ticket machine and the unmanned ticket remote support server are configured to transmit and receive necessary data by connecting to TCP / IP regardless of the Internet or a dedicated line.

The automatic ticket vending machine is configured to automatically connect with a helper terminal equipped with a camera and a microphone for helper and video conversation in the step of inputting information on the document in the process of inputting the corresponding information for ticket release in the automatic ticket machine. Or, if the user wants to consult with the helper can be designed and produced in a configuration that automatically connects by pressing the 'call helper' button installed on one side of the touch screen 4 or the automatic ticketing machine.

Communication between the helper and the helper terminal 12 and the automatic ticketing machine 2 is configured such that a video conversation is made through a camera 3, a microphone, and a speaker installed at one side of the automatic ticketing machine through the Internet or a dedicated line 1, and the user. When a variety of supporting data is input through the scanner / camera 5 installed on one side of the automatic ticketing machine, the image file of the supporting data is automatically transmitted to the helper terminal and configured to be displayed on the monitor of the helper terminal. After the assistant examines the validity of the evidence based on the evidence displayed on the monitor and judges that the evidence is legitimate, the assistant inputs information on the name of the evidence, the number of the evidence and the discount rate. When the helper inputs the information of the user's evidence in the helper terminal, the automatic ticket vending machine user is configured to release the ticket through the payment step in the automatic ticket vending machine 2. At the same time as inputting the information on the evidence data in the helper terminal, the information on the user's evidence data is automatically stored in the evidence database of the unmanned release remote support server. At this time, the disposable evidence is to be entrusted to the automatic ticketing machine (2) by using a mechanical device, and if it is not disposable, it is returned to the user.

The main controller 22 of the automatic ticketing machine includes a CPU 26 which is a central processing unit, a memory 25 having a program for performing the functions of the automatic ticketing machine 2, and a serial interface card for connecting to an internal module. 27), LAN card 24 for connecting to the Internet or an external line with an external server, an operating program (OS) and a hard disk 23 for storing necessary software, and the like, and a camera 35 for video conversation. , A small microphone and speaker, a scanner 34 or / and camera 35 for scanning and inputting evidence, a receipt printer 33 for issuing credit card receipts and / or cash receipts, banknotes for cash payments Or / and a coin recognizer 32, a bill or / and coin ejector 31 for returning change, a card reader 30 for recognizing a credit or debit card, a ticket printer 29 for printing a ticket ) And The helper call button is provided. A power control unit 28 having a UPS function for supplying stable power to the automatic ticketing machine is provided.

The server (11,41) providing the unmanned ticket remote support is an information database (43) for an automatic ticket machine for storing information on a variety of numerous unmanned ticket machine, and an IP database (where IP of the computer system of the ticket machine) is stored ( 44), a document database 45 for storing documentary data used through the unmanned ticket machine, a member management database for storing and managing members' information if necessary, and a server controller 42 for controlling them. It is.

The control unit 42 of the unmanned release remote support server is a user's release information entered through the automatic ticketing machine 2 by a user connected to the unmanned release remote support server (11, 41) through the Internet or a dedicated line (1) If the user is determined to be a user, the procedure for ticket release proceeds according to the procedure provided by the automatic ticketing machine 2, and the user uses the touch screen 21 of the automatic ticketing machine 2 to check the documentary evidence possessed by the user. When the helper call button attached to one side is pressed, the helper and helper terminals that can be connected to the automatic ticket machine that press the call button are automatically connected, and the connected helper terminal 12 screen displays the release information previously entered by the user. When the user wants to release a ticket using the documentary evidence, the documentary evidence and the identification card for identity verification are provided to one side of the automatic ticketing machine. If the input is sent to the installed scanner (or camera) as an image file, the assistant checks the validity of the evidence based on the evidence displayed on the monitor of the assistant terminal. After inputting the information, and the assistant inputs the information of the user's evidence data in the helper terminal, the automatic ticket vending machine user is configured to release the ticket through the payment step in the automatic ticket vending machine (2). At the same time as inputting the information on the evidence data in the helper terminal, the evidence of the user input by the helper is automatically stored in the evidence database 45 of the unmanned release remote support server. At this time, the disposable evidence is to be entrusted to the automatic ticket machine using a mechanical device, and returned to the user if it is not disposable.

The unmanned ticket machine according to the present invention has a means for comparing the document number to prevent forgery of the document input by the user, as well as the face displayed on the user's face and ID card inputted through the camera at the helper terminal. Means for comparing the information and means for storing the image file of the identification data and ID card input through the scanner installed in the unmanned machine in the database for a period of time.

The operation flow of the unmanned release remote support system will be described based on FIG. 5. If the user wants to connect the helper in the unmanned ticket machine according to the present invention, the unmanned ticket remote support system automatically searches for and connects to the helper terminal that can be connected to the user's unmanned ticket machine until the current work screen and before the user from the unmanned ticket machine The release information entered is displayed on the screen of the helper terminal, and if the user desires, the helper call button installed on one side or on the touch screen of the unmanned ticket machine can be pressed to get help for the release through the video chat with the helper. have. If the user wants to use the evidence, the user can use the scanner equipment, and the user inputs the document into the helper terminal as an image file through the scanner located on one side of the vending machine, and the evidence sent to the image file is the helper terminal. The screen is automatically displayed on the screen, and after reviewing the validity of the evidence based on the displayed evidence, the assistant inputs the necessary information about the evidence in the helper terminal. It is configured to release the ticket through the payment step in the ticket vending machine (2).

When the helper inputs the necessary information on the document at the helper terminal, the input information is configured to be automatically stored in the document database of the unmanned release remote support server. At this time, the disposable evidence is to be entrusted to the automatic ticket machine using a mechanical device, and returned to the user if it is not disposable.

The information on the user's evidence stored in the user evidence database of the unmanned remote support server is compared with the information stored in the user evidence database of the unmanned remote support server when the user inputs proof data at the next ticket release. Expiration and other simple verification items are configured to judge the validity through the display of the unmanned ticketing machine so that tickets can be issued for the document without contact with the helper.

Even if the user simply wants to release the consultation, the consultation is conducted through video conversation using the helper call button.

The unmanned release remote support method of using the unmanned release remote support system according to the present invention for releasing a ticket to an unattended one corresponding to supporting data includes connecting an unmanned ticket machine, a helper terminal, and an unmanned release server to the Internet or a dedicated line; Using a scanner or a camera installed at one side of the unmanned ticket machine, inputting the user's evidence data and transmitting it to a helper terminal in order to release a ticket based on the documented information possessed by the unmanned ticket machine user, and transmitted to the helper terminal; Determining whether the document is legitimate evidence based on the user's evidence, in the case of legitimate evidence, inputting information about the evidence at the assistant terminal, and when the assistant enters the information at the assistant terminal, the user provides evidence Pay for your ticket at your ticketing machine A step, and a step of printing the payment ticket.

The step of inputting the supporting data and sending to the helper terminal inputs or transmits various supporting data such as authentication, post-payment, and free card, and identification card for image verification through a scanner or camera installed on one side of the unmanned ticket machine, or automatically. It consists of transmitting documentary data and identification card for identification through the camera installed on one side of the vending machine.

On the basis of the user's evidence sent to the helper terminal, it determines whether the document is legitimate evidence and, in the case of legitimate evidence, the helper displays the evidence on the screen of the helper terminal in the step of inputting necessary information on the evidence. If it is a valid evidence, if it is just proof, and input the necessary information about the evidence in the helper terminal, the helper terminal is determined based on the user's evidence sent to the helper terminal. The evidence entered by the user is automatically stored and managed in the evidence database, and the information stored in the evidence database will be used the next time the user wants to receive a ticket using the same evidence. Are made available have.

The unmanned remote support system according to the present invention is a scanner attached to one side of an unmanned ticketing machine (home ticket terminal and automatic ticketing machine), a camera, a helper and a user by using a scanner and a camera, and an unmanned ticketing and helper Check the terminal for various types of supporting documents such as authentication, post-payment certificate and free card, and identification card for identity verification, and support ticket release support for the proof materials. It is to provide an unmanned remote support system and remote support method that can perform the release.

The unmanned ticket machine according to the present invention can be used by the general public, as well as by using a commercial RF card, electronic card or membership number and password provided by the unmanned ticket remote support server to allow users to use the automatic ticket machine. It is configured to perform ticket release.

The unmanned remote support system and the remote support method according to the present invention have developed various recognition devices with advantages such as increase of labor cost, development of hardware and software, improvement of communication speed, and 24-hour operation, and thus, gradually activate the unmanned ticket machine. It is highly industrially available as it can contribute greatly.

The unmanned ticket machine according to the present invention can be effectively used to release various tickets (tickets), such as railroads, buses and ships, to which discounts are applied based on various types of evidence, as well as performances, movies, and plays. It can be used for unattended release of tickets.

The present invention is connected to an unmanned remote support server via a dedicated communication line or the Internet through a predetermined procedure using an unmanned ticket machine to exchange information by a video conversation between a helper and a user, and to perform authentication, post-payment. Providing users with various proofs from unmanned ticket machines by providing unmanned remote support system and remote support method for unmanned releases that can support various types of supporting documents such as ID card and ID card and identification for identity verification and support ticket release support It is possible to use the data, which has the effect of greatly increasing the efficiency of the machine.

Another effect of the present invention is to manage the unmanned release using a server supporting the unmanned release and the various types of evidence to integrate the user computer terminal (hereinafter referred to as 'home ticket terminal') or various types of automatic ticket machine Through the same operation as the conventional automatic ticket vending machine, the counter is operated by providing an unmanned remote support system and a remote support method for unmanned release that can accommodate all kinds of users who can receive discount benefits. This greatly reduces the labor costs incurred by the user and makes it easy for users to release.

Another effect of the present invention is to provide an unmanned remote support system and remote support method according to the present invention to significantly reduce the economic loss caused by the cost of labor costs, those who want to receive help for ticket sales in the unmanned ticket machine By calling, if the user wants, all steps except the payment and proof data input step can be controlled remotely from the helper terminal so that the user can receive the desired ticket release on behalf of the clumsy person.

Claims (13)

In the unmanned release remote support system that releases tickets unattended, An unmanned remote support server having a user database and interworking with a helper terminal and an automatic ticketing machine, An automatic ticketing machine connected to the helper terminal and the unmanned ticketing remote support server and configured to release a ticket using the evidence document possessed by the user; The automatic ticketing machine includes means for automatically inputting and transmitting user evidence to the helper terminal in order to release a ticket corresponding to the document; Means for inputting information on the evidence in the helper terminal in the case of valid evidence by checking the evidence transmitted to the helper terminal; When the helper inputs information on the document at the helper terminal, the user can pay the ticket corresponding to the document at the user vending machine; Unmanned release remote support system for releasing an unattended ticket in accordance with documentary evidence having a means for printing the payment ticket. The method according to claim 1, The means for inputting the information on the evidence and sending to the helper terminal inputs and transmits various evidences and ID for identification through an image file or through a camera installed on one side of the automatic ticketing machine through a scanner or camera installed on one side of the automatic ticketing machine. Unmanned remote support system that unmannedly releases a ticket that matches the documentary evidence with the means of transmitting the documentary evidence and ID for identification. The method according to claim 1 or 2, On the screen of the helper terminal, the helper checks the supporting data, and if the document is justified, the helper directly inputs the information about the supporting data using the unmanned ticket machine at the helper terminal, or at the helper terminal. By inputting the software into the unmanned ticket machine and sending the corresponding information to the unmanned ticket machine, or using the software to convert the image file into a text file, you can automatically enter the supporting information, the information entered is a database of evidence And unmanned remote support system that automatically stores and manages a ticket in accordance with documentary evidence that the information stored in the documentary evidence database is used the next time a user issues a ticket using the same documentary evidence. The method according to claim 1 or 2, The means for paying the ticket is an unmanned remote support system for providing a banknote and coin recognizer to enable cash payment or for unattended release of a ticket that matches the documentary evidence with a card reader to enable payment by credit card. The method according to claim 1 or 2, The assistant terminal and the automatic ticketing machine are provided with a camera, a microphone, and a speaker so that the user and the assistant can have a video conversation through a communication line, and the document further includes a helper call button on one side of the automatic ticketing machine or the automatic ticketing machine. Unmanned remote support system that releases a ticket that fits unattended. The method according to claim 1 or 2, If the user-provided document is a one-time proof document, the ticket vending machine for the one-time proof document storage container for temporarily storing the one-time proof document on one side by using a mechanical device will be unmanned. Unmanned remote support system. The method according to claim 1 or 2, In order to prevent the forgery of the data entered by the user, means for comparing the document number, means for comparing the user's face input through the camera at the helper terminal and the face displayed on the ID card, and a scanner installed in the unmanned ticket machine. Unmanned remote support system for unmanned release of a ticket matching the supporting data, which further includes a means for storing the inputted evidence and ID image files in the database for a certain period of time. In the unmanned release remote support method for selling tickets unattended, Connecting the unmanned ticket machine, the helper terminal, and the unmanned ticket remote support server to the Internet or a dedicated communication line; The unmanned ticketing machine inputs the user's documentary evidence and sends it to the helper terminal to release the ticket based on the documentary document; Determining whether the document is legitimate evidence based on the user's document sent to the helper terminal and inputting information on the document at the helper terminal when the document is legitimate evidence; When the helper enters information on the document at the helper terminal, the user pays the ticket corresponding to the document at the user unmanned ticket machine; The unmanned release remote support method for releasing an unattended ticket in accordance with documentary evidence consisting of printing the settled ticket. The method according to claim 8, The step of inputting the supporting data by the user to the helper terminal is to transmit various supporting documents and identification cards for identification through the scanner or the camera installed on one side of the unmanned ticketing machine as an image file or through the camera installed on the side of the unmanned ticketing machine. And an unmanned release remote support method for releasing an unattended ticket corresponding to the supporting data, characterized by transmitting an identification card for identification. In the unmanned release support system that releases tickets in conjunction with the user's home ticket terminal, An unmanned remote support server having a database for managing and storing user information and controlling a helper terminal and a home ticket terminal; A helper terminal equipped with a camera, a microphone and a speaker, and a home ticket terminal installed with a camera, a microphone, and a speaker so as to be connected to the unmanned release remote support server to have a video chat with the helper; The home ticket terminal is a means for transmitting the user's evidence data to the helper terminal by using a camera or scanner of the home ticket terminal in order to release a ticket suitable for various proof materials; Means for inputting information on the evidence in the helper terminal in the case of valid evidence by checking the evidence transmitted to the helper terminal; When the helper inputs information on the document at the helper terminal, the user can pay the ticket corresponding to the document at the user vending machine; The unmanned release remote support system for releasing the unattended having a means for printing the paid ticket. The method according to claim 10, On the screen of the helper terminal, if the helper confirms the evidence and inputs information on the evidence in the helper terminal in the case of legitimate evidence, the information inputted by Dongwoomi is the evidence database of the unmanned remote support server. And an unmanned remote support system that automatically stores and manages the ticket in accordance with the evidence, which is automatically stored and managed in a manner that the information stored in the evidence database is used the next time a user issues a ticket using the same evidence. In the unmanned release remote support system that releases tickets unattended, An unmanned ticket server supporting the user's evidence database and interworking with a helper terminal and an unmanned ticket device equipped with a camera, microphone, and speaker; A user unmanned ticket machine with a camera, a microphone, and a speaker attached to the server that supports the ticketless device; Means for allowing the user unmanned ticket machine and the helper terminal to be connected to the Internet to perform a video conversation between the helper and the user; The unmanned ticketing machine includes means for automatically inputting and transmitting user evidence to the helper terminal in order to release a ticket corresponding to the document; Means for inputting information on the evidence in the helper terminal in the case of valid evidence by checking the evidence transmitted to the helper terminal; When the helper enters the information of the evidence at the helper terminal, the user can pay the ticket corresponding to the evidence at the user vending machine, Means for printing the paid ticket; Unmanned sales remote to release a ticket having a means for the assistant to remotely control the user unmanned terminal on the screen of the assistant terminal on behalf of the user who is not good at using the unmanned ticket machine in connection with the assistant and the assistant terminal. Support system. The method according to claim 12, Means that the helper can remotely control on the screen of the helper terminal is a ticket configured to allow the helper to remotely control and release a ticket desired by the user on the screen of the helper terminal except for means for inputting payment and supporting data. Unmanned remote support system to release unmanned.

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