KR20060070759A - Method for call processing service by using context menu in private branch exchange - Google Patents

Abstract

The present invention provides a call processing service method using a context menu in a private exchange, comprising: a first step of performing a context menu by selecting a specific button in a digital terminal; A second step of determining a state of the digital terminal after the first step; And a third step of mapping a necessary function according to the state of the digital terminal determined in the second step and displaying the necessary function on the LCD, according to the state of the subscriber when providing a call processing service to the digital terminal subscriber in the private exchange. It will be able to provide appropriate services.

Description

Method for call processing service by using context menu in private branch exchange}

1 is a block diagram of a general private exchange,

2 is a perspective view showing the configuration of a digital terminal of a private exchange to which the present invention is applied;

3 is a flowchart illustrating a call processing service method using a context menu in a private exchange according to the present invention.

Explanation of symbols on the main parts of the drawings

10: key phone main device

20: digital terminal

21: soft button

22: LCD

The present invention relates to a call processing service method in a private exchange. In particular, when providing a call processing service to a digital terminal subscriber in a private exchange, a context menu is used in a private exchange that is suitable to provide an appropriate service according to a subscriber's state. It relates to a call processing service method.

In general, a private branch exchange (PBX) is a kind of subscribing telephone and means an internal telephone exchange facility and an extension telephone installed in a premises such as a public office or a company. This exchange serves to connect trunk lines and stations to each other by means of telephone lines (or trunk lines) of the on-site exchange facilities and the belonging switching handling sections. Increasing the use of telephone exchanges used to relay telephone networks, including data or integrating voice and data communication in offices, is being used for network construction with local area networks (LANs). High line efficiency and high noise enable high quality data communication.

These private exchanges may also include a Private Automatic Branch Exchange (PABX) or may be classified separately. In general, PABX is an automatic exchange based on automatic connection between stations of the local exchange. While outgoing access is usually automatic (Direct Outward Dialing, DOD), the connection between external subscribers and extension subscribers may be connected manually by way of a transit station, or even incoming calls may be automatic (Direct Inward Dialing, DID).

1 is a block diagram of a general private exchange.

Here, reference numeral 10 denotes a keyphone main unit performing a main function in the private exchange, and 20 denotes a digital terminal connected to the keyphone main unit 10.

The digital terminal 20 performs 1) a feature code, 2) a one digit busy service, and 3) a step call function.

The function of the digital terminal 20 will be described as follows.

1) Feature Code

This is a function code registered in the private exchange's numbering plan and the code that the subscriber dials to use a particular call service.

Thus, the subscriber dials the desired service code in idle state to use the service.

For example, when the redial code is '##', the redial service is used by dialing digits '#' and '#' in an idle state.

2) One Digit Busy Service

This is a service used by pressing a dial defined to use a call processing service mapped to a specific digit when the subscriber is busy when the subscriber calls the other subscriber.

Therefore, if the one-digit busy service is defined as 1: group hunting, 2: assignment, 3: reservation, 4: standby, it is a way to receive the corresponding service by pressing one digit defined when the corresponding subscriber is busy.

3) Step Call

This service is available when the phone number of the neighboring subscriber is often a serial number. When the subscriber calls the other subscriber, the subscriber can call the adjacent subscriber by dialing the last digit of the telephone number. .

For example, if there are subscribers with telephone numbers 2000 and 2001, when any subscriber dials 2000, if the number 2000 is busy, the calling subscriber will hear a busy tone. Dial digit '1' to dial 2001.

However, this conventional technology has the following problems.

First, while the method of function code can use all services provided by private exchange, there is a limit on the number of function codes that can be registered according to the type of private exchange. The more function codes, the more difficult it is for users to memorize them all. However, there was a drawback of using only a specific service that is frequently used.

Second, since the one-digit busy service is serviced by a single number, there is a disadvantage in that the types of services that can be provided are limited to 12, and there is a disadvantage that it cannot be used simultaneously with the step call function.

Third, the step call function is a very useful service when the subscriber of one department has a phone number of a serial number, but has a disadvantage that it cannot be used together with the one-digit busy service.

Accordingly, the present invention has been proposed to solve the above-mentioned general problems, and an object of the present invention is to provide an appropriate service according to the state of a subscriber when providing a call processing service to a digital terminal subscriber in a private exchange. The present invention provides a call processing service method using a context menu in a private exchange.                         

In order to achieve the above object, a call processing service method using a context menu in a private exchange according to an embodiment of the present invention,

Selecting a specific button on the digital terminal to perform a context menu; A second step of determining a state of the digital terminal after the first step; And a third step of mapping a necessary function according to the state of the digital terminal determined in the second step and displaying the function on the LCD.

Hereinafter, an embodiment according to the present invention, a technical concept of a call processing service method using a context menu in a private exchange will be described with reference to the accompanying drawings.

2 is a perspective view showing the configuration of a digital terminal of a private exchange to which the present invention is applied.

Here, reference numeral 20 denotes a digital terminal, 21 denotes a soft button of the digital terminal 20, and 22 denotes a liquid crystal display (LCD) of the digital terminal 20.

In addition, the digital terminal 20 includes a conference / erase button, a schedule button, a redial button, a volume button, an ON / OFF button, a hold / save button, a ring-forward button, a scroll button, a multi-purpose button, a program button, and a call There are a block button, reject / call forward button, redial button, microphone (MIC).                     

3 is a flowchart illustrating a call processing service method using a context menu in a private exchange according to the present invention.

As shown therein, a first step (ST1) (ST2) for selecting a specific button in the digital terminal 20 to perform a context menu; A second step ST3 of determining a state of the digital terminal 20 after the first step; And a third step (ST4) of mapping the necessary functions according to the state of the digital terminal 20 determined in the second step and displaying them on the LCD 22.

In the first step, the specific button is characterized by using a soft button of the digital terminal 20.

In the second step, the state of the digital terminal 20 is determined as one of a state including an idle state, a dialing state, a calling state, a call state, a ring receiving state, and a call receiving state. It is characterized by.

In the third step, a function including a surrogate answering function, a redialing function, an adjacent call function, an emergency call function, a call waiting function, a call transfer function, a conference function, a call blocking function according to the state of the digital terminal 20 One or two or more of the functions are mapped to display on the LCD 22.

In the third step, when the state of the digital terminal 20 is in an idle state, a surrogate response function and a redial function may be mapped and displayed on the LCD 22.

In the third step, when the state of the digital terminal 20 is in a call state, one or more functions among a call switching function, a conference function, and a call blocking function may be mapped and displayed on the LCD 22. It is done.

The operation of the call processing service method using the context menu in the private exchange according to the present invention configured as described above will be described in detail with reference to the accompanying drawings.

First, the present invention is to provide an appropriate service according to the status of the subscriber when providing a call processing service to the digital terminal subscriber in the private exchange.

Therefore, in order to perform a call processing service using a context menu, an LCD 22 for displaying a context menu and a soft button 21 for selecting a menu are used.

And in Figure 2 shows an example of the configuration of the LDP (Lg Digital Phone, LG digital phone).

Therefore, the digital terminal 20 as shown in FIG. 2 has a separate selection button (soft button) for selecting a context menu. This button selects the context menu displayed at the bottom of the LCD screen.

In the present invention, many functions provided by the private exchange are provided in an appropriate menu form according to the state of the user so that the user can easily use the functions provided by the user.

Therefore, according to the user's every situation (IDLE status, busy, outgoing, dialing, receiving a ring, etc.), the appropriate service function is displayed in the form of a menu on the LCD 22 which displays a context menu, and the user displays the menu. Use the corresponding selection button in to use the service.                     

Thus, first, the digital terminal 20 determines whether a soft button is input (ST1).

If the user selects the soft button, the context menu is performed (ST2).

Then, it is determined what state the digital terminal 20 is in.

At this time, the state of the digital terminal may include an idle state, a dialing state, an outgoing state, a call state, a ringing state, an incoming state, and the like, in which state the digital terminal 20 presses a soft button. (ST3).

Then, the necessary functions are mapped and displayed on the LCD 22 according to the determined state of the digital terminal 20.

In this case, the functions that can be displayed on the LCD 22 include a surrogate answer function, a redial function, an adjacent call function, an emergency call function, a call waiting function, a call transfer function, a conference function, a call blocking function, and the like.

Thus, if the state of the digital terminal 20 is in the idle state, the surrogate response function and the redial function may be mapped and displayed on the LCD 22.

In addition, if the state of the digital terminal 20 is in a call state, one or more functions among the call switching function, the conference function, and the call blocking function may be mapped and displayed on the LCD 22 (ST4).

As such, the present invention provides a proper service according to a subscriber's state when providing a call processing service to a digital terminal subscriber in a private exchange.                     

Although the preferred embodiment of the present invention has been described above, the present invention may use various changes, modifications, and equivalents. It is clear that the present invention can be applied in the same manner by appropriately modifying the above embodiments. Accordingly, the above description does not limit the scope of the invention as defined by the limitations of the following claims.

As described above, the call processing service method using the context menu in the private exchange according to the present invention has an effect of providing an appropriate service according to the state of the subscriber when providing the call processing service to the digital terminal subscriber in the private exchange. Will be.

In addition, in the prior art, the user uses only a very small number of services, which are mainly used among the numerous services provided by the private exchange, but in the present invention, the user can easily know a suitable service according to his situation, and the user can easily select only a menu. The service will be available.

In addition, although two functions cannot be used simultaneously in the related art for functions such as a one digit busy service and a step call function, in the present invention, the one digit busy service and the step call function can be simultaneously used.

Claims (6)

Selecting a specific button on the digital terminal to perform a context menu; A second step of determining a state of the digital terminal after the first step; And a third step of mapping a necessary function according to the state of the digital terminal determined in the second step and displaying the necessary function on the LCD. The method of claim 1, wherein the specific button in the first step, Call processing service method using the context menu in the private exchange, characterized in that using the soft button of the digital terminal. The method of claim 1, wherein the second step, In the private exchange, the context menu may be determined as one of a state including an idle state, a dialing state, an outgoing state, a call state, a ringing state, and an incoming state. Call processing service method used. The method of claim 1, wherein the third step, According to the state of the digital terminal by mapping one or two or more of the functions, including the agent answering function, redial function, adjacent call function, emergency call function, call waiting function, call switching function, conference function, call blocking function Call processing service method using a context menu in a private exchange characterized in that the display on the LCD. 5. The method of claim 1, wherein the third step comprises: If the state of the digital terminal is in the idle state, a proxy response function and a redial function are mapped and displayed on the LCD. 5. The method of claim 1, wherein the third step comprises: When the state of the digital terminal is in a call state, a call processing service method using a context menu in a private exchange which displays one or two or more functions among a call switching function, a meeting function, and a call blocking function and displays them on the LCD. .

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