KR20060007453A - Knowledge conversation system and its method for using virtual number give type - Google Patents

Abstract

The present invention uses a virtual number assignment method that can be directly connected to the expert of the knowledge answer author as well as the web answer of the expert in the relevant field with the expertise to increase the quality of the knowledge answer that is the result of the knowledge search And a knowledge call system using a virtual numbering method that can quench the thirst for expertise by connecting directly in a state where personal information of the expert is protected as much as possible.

The present invention provides a knowledge call system using a virtual numbering method, so that a non-expert user can get an answer in plain text from an expert who has knowledge in a specialized field, and can make a direct call in a more accurate and in-depth manner. It has the effect of gaining knowledge, and the expert can get the available points by sharing the knowledge call about the user and the field, and provides the opportunity to directly know the thoughts and questions of the non-experts in the relevant field. You can expect great effects from various aspects.

Knowledge Search, Knowledge Answer, Knowledge Call, Knowledge Expert

Description

Knowledge Conversation System and Its Method for Using Virtual Number Give Type}

1 is an overall configuration diagram of a knowledge call system using a virtual numbering method according to the present invention,

2 is a schematic flowchart illustrating a method of using a knowledge calling system using a virtual numbering method according to the present invention;

Figure 3a, 3b and 3c is a detailed flowchart for each business unit described in detail for an embodiment of the method of using the knowledge call system using a virtual numbering method according to the present invention

4 to 12 are screen examples showing an embodiment of a method of using a knowledge call system using a virtual numbering method according to the present invention.

* Explanation of Signs of Major Parts of Drawings *

One ; User terminal # 3; Knowledge Call System Server

11; Web server 13; Database server

15: ARS server 16: SMS server

17; WAP server # 18; Billing Server

19; Virtual number issuing server 20; Carrier switch

31; Membership Information DB 33; Knowledge Answer DB

35; Expert knowledge DB'37; Server operation information DB

38; Cost payment information DB 39; Carrier Exchange Information DB

The present invention relates to a knowledge call system, and more specifically, to improve the quality of knowledge answers, which is a result of knowledge search, a passage that can be directly connected to the expert who is the knowledge answer author along with the web-based answer of the expert who has the expertise. Using a virtual numbering method and the use of the virtual numbering method that can completely quench the thirst for professional knowledge by directly connecting in the state of protecting the personal information of the user and the expert by using the virtual number assignment method. It is about a method.

There are many sites on the Internet and the amount of information is growing rapidly. However, it is becoming increasingly difficult to search for desired information in an increasing amount of information. Accordingly, there is an increasing need for an intelligent search service that can obtain desired information more intelligently and quickly.

Search service has already become one of the important services of the web, and search engines such as Yahoo, Lycos, Alta Vista, Google, Naver, and Empas are being used. Among them, the field of knowledge retrieval is the area that has recently attracted attention and has achieved remarkable growth. This is a way for users to ask questions about the knowledge they want to gain and give answers to experts or non-experts as far as they know. However, this has a limitation in obtaining knowledge because the format of questions and answers is limited to text.

Most preferably, in order to properly acquire the knowledge of the specialized field desired by a non-expert user, it is necessary to connect directly with a specialist in the relevant field to ask and answer a question. Even if the expert is known, it is frustrating to find out the information of the expert and attempt an indirect approach.

Therefore, an intelligent search that can accurately obtain the user's desired information by a qualified intellectual in the relevant field, and if the user wants to obtain more information on the content of knowledge answers, he can directly connect with the knowledge respondents to obtain additional information perfectly. I need service.

Therefore, the present invention has been devised in view of the problems of the prior art, and its purpose is to provide a professional knowledge answer author along with a web-based answer of an expert who has expertise in order to increase the quality of the knowledge answer that is the result of knowledge search. Specialization using a virtual numbering method that completely quenches the thirst for professional knowledge by directly connecting in the state of protecting the personal information of users and specialists as much as possible by using the virtual number assignment method, which is a direct connection channel with intellectuals. The present invention provides a knowledge currency system and a method of using the same.

In order to achieve the above object, the present invention initiates by receiving a user terminal capable of accessing the Internet using a web browser, a user's question and answers of various knowledge experts, and directly connecting with a knowledge expert who answered the question. Receives a knowledge call request from a desired user and checks whether a knowledge call is possible using the ARS to a terminal previously set by a knowledge expert, and transmits the result to a short message service (SMS) to the user. And a virtual telephone system that controls the user's privacy connection by assigning a virtual number to protect the privacy of the user and a virtual number assigned to the user from the knowledge telephone system server. Characterized in that each carrier is configured to include a switch Provides knowledge call system using virtual numbering.

In addition, the knowledge call system server is a database (DB) server that provides and manages various information used in the knowledge call system, a number of members and knowledge professionals are required to use the knowledge call system by accessing the homepage of the knowledge call system server. Web server that provides a variety of multimedia data, ARS server to check whether the knowledge call is possible to the knowledge expert by the automatic call service (ACS) when the user requests a knowledge call, if the knowledge call of the knowledge expert identified in the ARS server is possible Send WAP address for cost payment and virtual numbering to user's mobile terminal and send short message service (SMS). If knowledge call is not possible, send message about re-request of knowledge call to user's mobile terminal. Short message service (SMS) server for transmitting a message service (SMS), The short message service WAP server that receives the WAP address for payment from SMS (SMS) server, accesses the WAP through the mobile communication terminal and handles the payment and virtual numbering, and pays for the knowledge call requested through the WAP server. Comprising a cost settlement server and a cost number requested by the WAP server is completed in the cost settlement server consists of a virtual number server for granting a virtual number for the direct connection with the knowledge provider in conjunction with each carrier exchange.

In addition, the database (DB) server, member information, knowledge answer information, expert knowledge information, each server operation information, cost payment information and each carrier communication information.

In addition, the short message service (SMS) server is characterized in that it transmits a short message service (SMS) to the user's terminal a message for re-request of the knowledge call if the knowledge call is not possible as a result of confirming the knowledge call with the knowledge expert do.

In addition, the present invention, by receiving a question about the knowledge from each user to start, and receives and initiates the answer to the knowledge question from knowledge experts in various fields, and with the knowledge expert to answer the question initiated by the user A short message service (SMS) that accepts a knowledge call request and requests a knowledge call, and checks whether the knowledge call is possible with the mobile communication terminal set in advance by the knowledge expert. If the knowledge call is possible in the transmitting step of transmitting the knowledge call request result and transmitting the result of the knowledge call request, the cost payment for connecting to the WAP server with the WAP address transmitted to the user's mobile communication terminal and paying the cost for the corresponding knowledge call Step, when the cost payment step is completed to ensure the privacy of the knowledge expert and the user The virtual number issuing step of assigning a virtual number through the linkage between the virtual number server and each carrier exchange and transmitting it to the user's mobile communication terminal, and through the virtual number given above, the user makes a knowledge call about the knowledge expert Knowledge call using the virtual numbering method characterized in that it comprises a knowledge call evaluation step of earning points corresponding to the expert by obtaining the evaluation of the knowledge call from the user after the completion of the knowledge call step and the knowledge call step Provides additional usage of the system.

In the knowledge call request step, the user receives a question about knowledge from the user, and presents various question registration conditions such as the field of question, point, disclosure, answer notification, collection permission, and knowledge call request setting to the user's terminal. After receiving the setting of the question registration condition from the user, the question registration step of registering the user's question, and the member authentication and authentication through the member ID and password given through the member registration procedure for knowledge answers in various fields When a knowledge expert logged in through the knowledge expert accessing step and the knowledge expert accessing step are requested to answer a selected question by searching for a question to answer in the corresponding knowledge field, the knowledge expert provides the terms and conditions relating to the knowledge answer and moves to the knowledge expert. After the second authentication using a communication terminal, the knowledge answer selected to receive the knowledge call of the corresponding answer A knowledge answer step of receiving a web answer to a user's question and setting a receiving environment of a knowledge call based on a condition set through the selection step and the knowledge answer selection step, and the knowledge question disclosed through the knowledge answer step When the user reviews the answers on the web and adopts the knowledge answers that provide the most accurate information among the many answers, it provides evaluation items for the knowledge answers on the web and inputs the satisfaction of the knowledge answers from the user to respond to the knowledge experts. It includes a knowledge answer evaluation step of applying a point and a knowledge answer request step of evaluating the knowledge answer adopted in the knowledge answer evaluation step from the user, the request for the adoption knowledge call is requested.

In addition, the cost settlement step further comprises the step of paying the cost for the knowledge call fee and transmitting the payment information to the user's mobile communication terminal.

And, the step of transmitting the knowledge call request result is a mobile communication terminal of a knowledge expert selected by a knowledge expert of a knowledge answer selected by a user at the time of requesting a knowledge call to an expert through an automatic call service (ACS) method in the ARS server. If the knowledge call is not possible at the time of the knowledge call request by receiving the knowledge call availability step of transmitting and confirming whether or not the knowledge call is possible, and receiving the knowledge call availability from the expert, requesting the user's terminal to request the knowledge call later. The notification is transmitted to the short message service (SMS), and if the knowledge call is configured to include a knowledge call request result transmission step of transmitting the WAP address to the short message service (SMS) to the user's terminal.

In addition, the knowledge call evaluation step preferably further includes a point application notification step of transmitting the point applied to the knowledge expert in real time to the mobile communication terminal set in advance by the knowledge expert.

In addition, the knowledge call request step provides a list of a plurality of knowledge experts in a corresponding field, which are databased when the user selects a corresponding field when registering a question, and the user selects a knowledge expert and asks for an answer. It may further include a request step to facilitate the user.

(Example)

Hereinafter, the present invention will be described in more detail with reference to the accompanying drawings.

1 is an overall configuration diagram of a knowledge call system using a virtual numbering method according to the present invention, FIG. 2 is a schematic flowchart illustrating a method of using the knowledge call system using a virtual numbering method according to the present invention, FIG. , 3b and 3c are detailed flowcharts for each business processing unit which are described in detail with reference to one embodiment of a method of using a knowledge calling system using a virtual numbering method according to the present invention, and FIGS. 4 to 12 are virtual numbering according to the present invention. Screen example showing an embodiment of a method of using a knowledge call system using the method.

First, the configuration of the knowledge call system using the virtual numbering method according to the present invention is as shown in Fig. 1, each of which has a web browser on its own terminal and a user terminal (1) capable of accessing the Internet using a web browser; Receives and initiates a question about knowledge from a user, initiates by receiving and responding to the knowledge question from knowledge experts in various fields, and with the knowledge expert who is directly connected to the knowledge expert who answers the question initiated by the user. Upon receipt of the application, the mobile communication terminal preset by the knowledge expert checks whether the knowledge call is possible using the ARS, and transmits a short message service (SMS) to the user, and if the knowledge call is possible, connects to the WAP. After the payment is made, a virtual number assigned to the user from the knowledge call system server (3) and the knowledge call system server to establish a direct connection between the user and the knowledge expert by assigning a virtual number capable of protecting the privacy of the knowledge expert and the user In the case of the user outgoing call to each carrier switch 20 that is directly connected to the corresponding knowledge experts It is made.

The connection between the user terminal 1 and the knowledge communication system server 3 is an internet connection through a modem and a PSTN, or a wired method using a dedicated line, an ISDN, and a wireless Internet through a cellular, PCS, microwave or satellite communication network. It can accept all connections. Each user terminal 1 can be anything as long as it can be connected to the Internet using any of the above methods.

Preferably, the user terminal 1 is, for example, a personal computer (PC) based on a Windows-based operating system (OS) equipped with a Pentium class microprocessor, a hard disk driver, a communication modem, or the like. Can be used with any PC or terminal.

In addition, the user terminal 1 is a terminal capable of internet access, in addition to a PC, a workstation, a general portable communication terminal, a PDA, a settop box, a digital TV, and a web phone ) Can also be used.

And, the knowledge call system server (3) is a database (DB) for providing and managing the member information, knowledge answer information, expert knowledge information, each server operation information, cost payment information and each communication company exchange information used in the knowledge call system Server 13; A web server 11 which provides a plurality of members and knowledge experts to access the home page of the knowledge call system server and provide various multimedia data necessary for using the knowledge call system; An ARS server 15 confirming whether a knowledge call is possible to a knowledge expert by an automatic call service (ACS) when a user requests a knowledge call; When the knowledge call of the knowledge expert identified in the ARS server is possible, the WAP address for payment and virtual numbering is transmitted to the user's mobile communication terminal, and if the knowledge call is not possible, the knowledge call is made later. A short message service (SMS) server 16 for transmitting a message for re-request to a user's mobile communication terminal; A WAP server (17) for receiving a payment WAP address from the short message service (SMS) server and accessing the corresponding WAP through a mobile communication terminal to handle payment and virtual numbering; Link the virtual number for the direct connection with the knowledge provider when the cost settlement server completes the cost settlement server for the corresponding knowledge call requested through the WAP server and the cost settlement requested by the WAP server at the cost settlement server. It consists of a virtual number server 19 to be assigned.

The database server 13 is configured using a known relational database management system (RDBMS) such as, for example, Oracle, Microsoft SQL (Structured Query Language) server, Informix, and the like. Can be.

Hereinafter, a method of using the knowledge call system using the virtual numbering method will be described in detail with reference to FIGS. 2, 3A, 3B, 3C, and FIGS. 4 to 12.

First, as shown in FIG. 4, a user inputs a question to obtain knowledge from the user (S101), and as shown in FIG. 5 on the user's terminal 1, the field, point, disclosure, answer notification, After presenting the registration conditions for various questions such as the collection permission and the knowledge call request setting (S103), when the user selects the above conditions presented to the user terminal 1 (S105), the setting of the question registration conditions is received (S105). S107) Successfully register the user's question as shown in FIG. 6, present a corresponding message to the user's terminal, and start a knowledge question on the web (S109).

In addition, the knowledge experts in various fields must be connected through the member authentication and login through the member ID and password given through the membership registration procedure for the knowledge answer (S111), and the connected knowledge experts are shown in FIG. Search for a question to answer in the knowledge field to request a response to the selected question (S113) (S115).

Therefore, the knowledge call system server presents the terms and conditions related to the knowledge answer to the knowledge expert as shown in FIG. 8 (S117) to induce the agreement of the terms (S119), and then confirms the reception of the knowledge call and does not use the knowledge call. In the case of registering only the answers on the general web (S125), select the knowledge call and knowledge expert using the mobile communication terminal authentication request (S123) after the second authentication (S127) from the knowledge communication system server to the terminal of the knowledge expert The authentication result is transmitted (S129), and the knowledge expert checks the received information through his mobile communication terminal (S131).

After the completion of the second authentication procedure in the above, the knowledge call system server 3 presents the conditions and the answer screen of the knowledge answer to the expert (S133), by using the knowledge expert with the knowledge answer content shown in Figure 9 As described above, when the reception environment for the knowledge call is set up (S135), the knowledge call system server 3 receives it, registers the knowledge answer capable of knowledge call as shown in FIG. 10, and starts on the web (S137).

Accordingly, the user examines the knowledge call possible answer for the knowledge question posted by the user as shown in FIG. 11 (S139) and adopts the most favorite knowledge answer among the plurality of knowledge answers (S141), and the knowledge call system server (3). 12 presents the evaluation screen of the corresponding knowledge answer as shown in FIG. 12 (S143), the user evaluates it (S145), and as shown in FIG. 11, clicks the knowledge currency content in the corresponding answer for the knowledge answer content as shown in FIG. Request (S147, S1).

In addition, the knowledge call system server 3 receiving the knowledge call request inquires whether the knowledge call is possible using the automatic call service (ACS) to the mobile communication terminal previously set by the knowledge expert through the ARS server (S149). In response to this, the knowledge expert determines whether the situation allows the user to make a knowledge call or not and responds to the ARS server (S151).

The knowledge call system, which has received knowledge call availability of the knowledge expert, determines whether the knowledge answer is possible, and if the knowledge call is impossible (S153), the user can later inform the user through the short message service (SMS) server of the knowledge answer. The message is transmitted as a message informing that the knowledge call is to be re-requested (S155 and S3), and after receiving a predetermined time, the user reviews the screen of FIG. 11 again to reapply the knowledge call (S157).

If the knowledge answer is available, the WAP address to be used for cost settlement and virtual number issuance is transmitted to the user's mobile communication terminal as a short message service (SMS) (S159, S3), and received (S161). The user presses the call button to connect to the WAP request (S163) .When the user connects to the WAP, the knowledge call system server pays the fee of the corresponding knowledge call from the payment server together with the WAP server and pays the bill to the user's mobile communication terminal. Notifications (S165, S5).

Accordingly, after confirming that the payment is completed, the user requests a virtual number issuance (S169) for direct connection with a knowledge expert (S169), and the knowledge communication system server receives the virtual number together with the WAP server. The server issues a virtual number by interworking with the mobile operator exchange (S171) and notifies the user of this (S173, S7).

Finally, the user who receives the virtual number (S173) makes a knowledge call connection (S175) with a knowledge expert using the virtual number and obtains more accurate information on the corresponding answer and question through the knowledge call (S8).

Subsequently, when the evaluation request for satisfaction of the knowledge call is requested (S177), the knowledge call system server 3 presents the knowledge call evaluation screen (S179), and the knowledge call evaluation through the user terminal 1 (S181, S9). In this case, the knowledge call system server 3 is motivated to actively accumulate the knowledge call as a knowledge expert by accumulating (S183) to the knowledge experts as the available points corresponding thereto.

In addition, if the point content applied to the knowledge expert is transmitted in real time to the mobile communication terminal set by the expert in advance, it will be convenient because the knowledge expert does not need to check the content separately.

In addition, when the user selects a field of a question when registering a question, the user provides a list of a plurality of pre-registered knowledge experts in the corresponding field, and the user directly selects a knowledge expert and requests an answer. It will be more desirable to shorten.

As described above, the present invention provides a knowledge call system using a virtual numbering method, and obtains an answer in plain text from a professional person having knowledge of a specialized field desired by a non-expert user, as well as a direct call method. It has the effect of obtaining accurate and in-depth knowledge.

In addition, the expert can obtain the available points by sharing the knowledge call about the user and the related field, and provide a chance to directly know the thoughts and questions of the non-experts in the relevant field. You can expect.

In the above, the present invention has been illustrated and described with reference to specific preferred embodiments, but the present invention is not limited to the above-described embodiments, and the present invention is not limited to the spirit of the present invention. Various changes and modifications will be possible by those who have the same.

Claims (10)

A user terminal capable of accessing the Internet using a web browser; Receives user's questions and answers from various knowledge experts and initiates a call from a user who wants to connect directly with the knowledge expert who answered the question. It checks the availability and sends the result to the short message service (SMS) to the user, and controls the connection between the user and the knowledge expert by establishing a WAP connection and assigning a virtual number that enables the payment and knowledge expert and the privacy of the user. Knowledge call system server and; Knowledge communication system using a virtual numbering method characterized in that it comprises a communication operator switch each directly connected to the knowledge expert with a virtual number given to the user from the knowledge communication system server. The system of claim 1, wherein the knowledge communication system server comprises: a database server for providing and managing various types of information used in the knowledge communication system; A web server providing a plurality of members and knowledge experts with various multimedia data necessary to use the knowledge call system by accessing the homepage of the knowledge call system server; An ARS server confirming whether a knowledge call is possible to a knowledge expert by using an automatic call service (ACS) when a user requests a knowledge call; A short message service (SMS) server for transmitting a short message service (SMS) to a user's mobile communication terminal, when the knowledge call of the knowledge expert identified in the ARS server is possible, the payment and the virtual numbering; A WAP server that receives a WAP address for payment from the Short Message Service (SMS) server, accesses the WAP through a mobile communication terminal, and handles payment and virtual numbering; A cost payment server for paying the corresponding knowledge call requested through the WAP server; And Using the virtual numbering method comprising a virtual number server for assigning a virtual number for direct connection with a knowledge expert by interworking with each telecommunications operator when the cost payment requested by the WAP server is completed in the cost settlement server. Knowledge Call System. The method of claim 2, wherein the database (DB) server, Knowledge call system using a virtual numbering method comprising member information, knowledge answer information, expert knowledge information, each server operation information, cost payment information and each carrier exchange information. The method of claim 2, wherein the short message service (SMS) server When the knowledge call is impossible as a result of checking whether the knowledge call is possible with the knowledge expert, the knowledge call system using the virtual numbering method, characterized by transmitting a short message service (SMS) to the user's terminal. Receive and initiate a question about knowledge from each user, and receive and initiate an answer to the knowledge question from knowledge experts in various fields, along with a knowledge call that is directly connected to the knowledge expert who answers the question initiated by the user. A knowledge call request step of receiving an application and requesting a knowledge call; A knowledge call request result transmitting step of checking whether a knowledge call is possible with a mobile communication terminal previously set by a knowledge expert and transmitting a short message service (SMS) to the user; If the knowledge call is possible in the knowledge call request result transmitting step, the cost payment step of connecting to the WAP server with the WAP address sent to the user's mobile communication terminal to pay for the corresponding knowledge call; A virtual number issuing step of transmitting a virtual number to a mobile communication terminal of a user by assigning a virtual number to a user of the virtual number server and each communication company exchange so as to protect the privacy of the knowledge expert and the user when the cost settlement step is completed; A knowledge call step in which a user makes a knowledge call about a knowledge question with a corresponding knowledge expert through the virtual number given above; And Method of using a knowledge call system using a virtual numbering method characterized in that it comprises a knowledge call evaluation step of earning a point corresponding to the expert by obtaining an evaluation on the knowledge call from the user after the completion of the knowledge call step. . The method of claim 5, wherein the knowledge call request step, After inputting a question about knowledge from a user and presenting various question registration conditions such as the field of the question, point, disclosure, answer notification, collection permission, and setting up a knowledge call request to the user's terminal, the question registration condition from the user A question registration step of registering a user's question by receiving the setting of the; Knowledge expert access step of the member to authenticate and log in using a member ID and password given through the membership registration procedure for knowledge experts in various fields; When the knowledge expert logged in through the knowledge expert accessing step searches for a question to answer in a corresponding knowledge field and requests an answer to the selected question, the knowledge expert provides the terms and conditions related to knowledge answer and uses the mobile communication terminal for the second time. After authentication, the knowledge answer selection step of selecting whether or not to receive the knowledge call of the answer; A knowledge answer step of receiving a web answer to a user's question based on a condition set through the knowledge answer selection step and setting a reception environment of a knowledge call; When the user reviews the web answers to the knowledge questions initiated through the knowledge answer step, and adopts a knowledge answer that provides the most accurate information among a plurality of answers, the user provides an evaluation item for the knowledge answer on the web and the corresponding knowledge from the user. A knowledge answer evaluation step of applying a corresponding point to the knowledge expert by receiving the satisfaction of the answer; And The use of the knowledge call system using the virtual numbering method, characterized in that it comprises a step of requesting the knowledge call adopted by the user after evaluating the knowledge answer adopted in the knowledge answer evaluation step from the user, the call with a corresponding knowledge expert Way. The method of claim 5, wherein the cost payment step, The method of claim 10, further comprising the step of paying a fee for the knowledge call fee and transmitting the payment information to the user's mobile communication terminal. The method of claim 5, wherein the sending of the knowledge call request result comprises: The knowledge expert's mobile communication terminal set by the knowledge expert in response to the user's selected knowledge answer. The ARS server uses the automatic call service (ACS) method to verify whether the knowledge call is available at the time of the knowledge call. Call availability transmission step; And When the knowledge call is available from the expert and the knowledge call is not possible at the time of the knowledge call request, it is transmitted to a short message service (SMS) informing the user terminal of the request for the knowledge call later, and the knowledge call is possible. And a knowledge call request result transmitting step of transmitting a WAP address to a short message service (SMS) to a user's terminal. The method of claim 5, wherein the knowledge currency evaluation step And a point application notification step of transmitting the point applied to the knowledge expert to the mobile communication terminal set in advance by the knowledge expert in real time. The method of claim 5 or 6, wherein the knowledge call request step is When the user selects a corresponding field when registering a question, the user may further include a knowledge expert designated answer request step of providing a list of a plurality of knowledge experts in the corresponding field, which the user directly selects a knowledge expert, and requests an answer. A method of using a knowledge call system using a virtual numbering method.

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