KR20050092264A - Method and system for providing personal automatic response service - Google Patents

Abstract

A method and system for providing a personal answering service are disclosed. The method of providing a personal answering service of the present invention includes the steps of registering as a personal answering service subscriber in a subscriber database; A personal answering menu (including an initial voice message and a service menu) is configured by the subscriber; Receiving a call origination signal comprising an incoming telephone number from the caller; When receiving a call originating signal, confirming from the subscriber database that the called telephone number is the telephone number of a personal answering service subscriber; Converting the outgoing call into a personal answering system if the incoming phone number is the telephone number of the personal answering service subscriber; Providing the caller with a personal answering machine menu of a subscriber corresponding to the called telephone number; Receiving a selection signal for the service menu from the sender; And providing a service corresponding to the selection signal to the caller. According to the present invention, the wired or wireless communication subscriber can configure his own answering menu according to his or her job or personality, thereby satisfying the desire of expressing personality of modern people.

Description

Method and system for providing personal automatic response service

The present invention relates to a wired / wireless communication service, and in particular, to provide an auto answer menu configured by a subscriber to a call originating from a subscriber's telephone number as an incoming telephone number and to enable various services according to a caller's menu selection. It relates to a personal answering service providing method and a system thereof.

In a conventional telephone call service, when a caller enters and dials a telephone number of a receiver to be called, the communication network immediately calls the receiver. That is, if the receiving terminal is busy or not powered off, the receiving terminal is called. If the receiving terminal does not answer due to a busy or absent call, the receiving terminal may be switched to a voice mail service or a call may be forwarded (call forwarded) to another telephone number.

By the way, in the usual telephone call service as described above, the caller's call is directly connected to the called phone number, connected to another called number, or connected to a voice mail or the like according to a state previously set by the called party. Therefore, from the point of view of the called party, it is cumbersome to change the setting each time in order to change the called phone number or to be directly connected to the voice mailbox. In addition, the caller was forced to receive a monotonous service such as a direct call to the called phone number or a direct call to the voice mail box according to the caller's setting.

Accordingly, subscribers can configure various menus based on their own preferences and circumstances in the initial call connection, and callers are required to have personal answering services that can select a desired service menu from various menus. For example, in the case of a mobile subscriber, there is a need for a service and a system capable of constructing an autoresponder menu using its own mobile phone number.

Accordingly, it is an object of the present invention to provide a personal answering service providing method and a system in which a wired or wireless communication subscriber can configure his own answering menu using his or her telephone number.

In order to achieve the above object, according to a preferred aspect of the present invention, a method for providing a personal answering service, the method comprising: registering as a personal answering service subscriber in a subscriber database; Configuring a personal answering menu by the subscriber, wherein the personal answering menu includes an initial voice comment and a service menu; Receiving a call origination signal comprising an incoming telephone number from the caller; When the call originating signal is received, confirming from the subscriber database that the called telephone number is a telephone number of a personal answering service subscriber; Converting the outgoing call into a personal answering system if the incoming phone number is the telephone number of the personal answering service subscriber; Providing the caller with a personal answering machine menu of a subscriber corresponding to the called telephone number; Receiving a selection signal for the service menu from the sender; And providing a service corresponding to the selection signal to the caller, and a recording medium recording a personal answering service providing method and a program for performing the same.

Preferably, the service menu includes at least one of a call connection to the called phone number, a voice message transmission, and a subscriber call.

Also preferably, providing a service corresponding to the selection signal includes connecting a call to the incoming phone number if the selected service menu is a call connection to the called phone number. If is a voice message transmission, connecting the outgoing call to a VMS system; and if the selected service menu is a subscriber call, creating a short message for calling the subscriber and forwarding it to an SMS system.

In order to achieve the above object, according to another preferred aspect of the present invention, in a personal answering service providing system, a subscriber database for storing information of a personal answering service subscriber-the personal answering menu is an initial voice comment and Includes a service menu; A subscriber menu configuration server for configuring and storing a personal answering machine menu according to the subscriber input; And when a predetermined call is connected, provide the personal answering menu to the caller in cooperation with the subscriber menu configuration server, receive a selection signal for the service menu from the caller, and process the outgoing call according to the selection signal. And a personal voice exchange server, wherein the exchange converts the outgoing call to the voice exchange server when receiving a call origination signal from the caller as the called phone number of the subscriber. A service provision system is provided.

Preferably the service menu includes at least one of a call connection to the called phone number, a voice message transmission, and a subscriber call.

Also preferably, the personal answering service providing system connects the outgoing call to the VMS system if the selected service menu is a voice message transmission and composes a short message to call the subscriber if the selected service menu is a subscriber call. It further comprises an additional service system connection server for delivering to the SMS system.

In a preferred embodiment, the subscriber menu configuration server is accessed by the subscriber using a predetermined ARS phone number, such that the subscriber sets up the initial voice announcement and the service menu including instructions for the service menu. It provides a pre-stored menu configuration voice.

In another preferred embodiment, the subscriber menu configuration server is connected via the Internet and provides a menu template to allow the subscriber to set the initial voice announcement and the service menu including a guide to the service menu.

In order to fully understand the present invention, the operational advantages of the present invention, and the objects achieved by the practice of the present invention, reference should be made to the accompanying drawings which illustrate preferred embodiments of the present invention and the contents described in the accompanying drawings.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. Like reference numerals in the drawings denote like elements.

1 is a block diagram showing a configuration of a personal answering service providing system according to an embodiment of the present invention and a network configuration including the same. Referring to this, the personal answering service providing system 100 includes a subscriber menu configuration server 110, a personal voice exchange server 120, and an additional service system connection server 130.

The system 100 is connected to the subscriber stations 310a and 310b or the caller terminals 320a and 320b through the exchange 200 or the internet network 400. Exchange 200 may be a wired, wireless, wired / wireless combined exchange. Here, the exchange 200 does not mean one exchange, but means an exchange system in which two or more exchanges are connected. That is, in the case of a mobile communication exchange, it refers to an entire switching system including an originating exchange and a called exchange. Subscriber terminals 310a and 310b or caller terminals 320a and 320b may also be wired terminals or wireless terminals.

The wired / wireless telephone subscriber can access the system 100 through the Internet 400 to subscribe to a personal answering service. Subscribers to the personal answering service can access the system 400 through the Internet and configure a personal answering menu according to their personality and needs. Personal Answering Service After configuring the personal answering menu, subscribers can activate or stop the personal answering service through the Internet or through the ARS (Automatic Response System). Can be.

The personal answering machine menu includes a voice message, a service selection menu, content, etc. configured for the caller by the personal answering service subscriber. The personal answering menu may be organized in a hierarchical structure. Specifically, the subscriber may provide the caller with an initial voice message that will be immediately provided to the caller when the caller's call is connected to the system 100, various service menus that the caller can select, depending on the caller's choice or regardless of the caller's choice. The content may be configured in a hierarchical structure (ie, a structure in which a selectable submenu exists under one menu) according to a user's taste. The initial voice comment preferably includes a guide to the service menu that the caller can select. In addition, when the service menu is selected by the caller, it is desirable to provide a corresponding voice message and the corresponding service to the caller.

The personal answering menu may also be configured differently depending on the caller. That is, the subscriber can configure a personal answering menu for a specific caller or a specific group of callers. To this end, the subscriber's personal answering menu is preferably linked to the subscriber's phone book. For example, a subscriber may store the phone number of a specific person (e.g. subscriber's mother) in his or her own phone book of a personal answering system, and, unlike other callers, may have a personal answering menu tailored to a specific person (subscriber's mother) Can be configured. For example, the subscriber may store a plurality of phone numbers corresponding to the friend group in his / her phonebook of the personal answering system, set the friend group, and configure a personal answering menu for the friend group.

As described above, when the personal answering menu provided according to the caller may vary, when the exchange 200 checks the caller information (caller's phone number) and delivers it to the personal answering service providing system 100, The answering machine service providing system 100 may provide a personal answering machine menu corresponding to caller information obtained from the exchange 200.

When the telephone subscriber subscribes to the personal answering service, the subscription information is stored in the system 100 or in a database associated with the system 100 and is also notified and registered to the telephone subscriber management server (not shown). Accordingly, the exchange 200, when an outgoing call with the personal answering service subscriber as the called party is received, does not directly connect the call to the called telephone number, but switches the call to the personal answering service system 100. Then, a personal answering menu (including an initial voice message and a service menu) configured by the subscriber by the system 100 is provided to the caller, and the caller receives the service menu-for example, a call with the subscriber, another call set by the subscriber. You can choose to call the number, connect to the voice mailbox, or provide the information. The service according to the selected menu is then provided to the caller.

The detailed configuration and functions of the subscriber menu configuration server 110, the personal voice exchange server 120, and the additional service system connection server 130 of the system 100 are as follows.

An example of a detailed configuration of the subscriber menu configuration server 110 is shown in FIG. 2. Referring to this, the subscriber menu configuration server 110 includes a subscriber database (DB) 111, a menu DB 112, an exchange interface unit 113, a web interface unit 114, and a personal voice exchange server interface unit ( 115).

The subscriber DB 111 stores the service subscription processing result through the Internet or the administrator system. The telephone subscriber can access the subscriber menu configuration server 110 through the Internet and subscribe to the service. Alternatively, the system administrator may access the subscriber menu configuration server 110 through an administrator server (not shown) or through the Internet to register the telephone subscriber as a personal answering service subscriber. At this time, it is preferable that the telephone subscriber is a user who has requested a subscription to the personal answering service through a call center. In addition, when the telephone subscriber subscribes to the personal answering service through the call center, the call center server (not shown) transmits the personal answering service subscriber's information to the subscriber menu configuration server 110, thereby making the personal answering machine to the subscriber DB 110. Service subscriber information may be stored and registered.

The personal answering service subscriber information stored in the subscriber DB 111 may include a subscriber identifier (ID), a telephone number, and the like. The subscriber DB 111 may also store the subscriber's personal phone book.

The web interface unit 114 provides an interface function so that a subscriber or a system administrator can access the subscriber menu configuration server 110. The web interface unit 114 provides an interface for subscribing to, terminating, and changing personal answering service. Preferably, the web interface unit 114 provides a predetermined service subscription, termination or change form according to the subscriber's request, and receives the input data and stores the received data in the subscriber DB 111. The web interface 114 also provides an interface for the subscriber to configure his answering service menu. Preferably, the web interface unit 114 provides a predetermined menu or form so that the subscriber can set an initial voice message, service menu, background music, etc. to be provided to the caller as soon as the call is connected to the personal answering system. do. At this time, it is preferable that the entire menu template is provided to the subscriber in order to facilitate and facilitate the menu configuration. In addition, the web interface unit 114 may search for content by accessing one or more web servers or DBs according to a subscriber's request, download the searched content, and store the searched content in the menu DB 112 as one of the subscriber's personal answering menus. have. For example, when the subscriber wants to configure the background music content to be provided to the caller as his personal answering menu, the user searches for the desired background music for the content searching function provided by the web interface unit 114 and automatically searches for the background music content. Can be used as one of the response menus.

The subscriber can configure his / her own service menu by selecting a desired template from all menu templates provided by the subscriber menu configuration server 110. At this time, the subscriber may configure a personal answering machine menu for a specific caller or a specific group of callers as described above.

Personal answering menu information such as initial voice mement, service menu, and content configured by the subscriber is stored in the menu DB 112.

The subscriber may configure or change the personal answering menu information by accessing the subscriber menu configuration server 110 through the Internet described above, but may configure or change the personal answering menu information through the ARS.

To this end, the exchange interface unit 113 receives and processes the ARS call connection from the exchange (200 in FIG. 1). An ARS call is a call that a subscriber sends to a predetermined ARS number for configuration / modification of an personal answering machine menu and a change of subscription information. That is, when a subscriber presses a specific ARS number predetermined in advance using a wired / wireless telephone, the subscriber is connected to the subscriber menu configuration server 110. Then, when the subscriber is authenticated by inputting the subscriber's telephone number and password, the subscriber configures an auto-answer menu such as his initial voice comment, service menu, and content according to the voice announcement provided by the subscriber menu configuration server 110. Can be changed or changed, and the service can be operated, stopped, or modified. In particular, the subscriber can enter and store the voice mement needed to construct his personal answering menu through his or her own voice.

The personal voice exchange server interface unit 115 exchanges control signals and data with the personal voice exchange server 120. The data of the subscriber DB 111 and the data of the menu DB 112 are provided to the personal voice exchange server 120 through the personal voice exchange server interface 115.

An example of a detailed configuration of the personal voice exchange server 120 is shown in FIG. 3. Referring to this, the personal voice exchange server 120 includes a service setting processing unit 121, a call processing unit 122, a subscriber authentication processing unit 123, and an exchange interface unit 124.

The service setting processing unit 121 processes setting / change of the personal answering machine menu through interworking with the subscriber menu configuration server 110. For example, a change in subscriber information such as subscription to a personal answering service, termination, suspension, etc., a change in service menu, a change in content, a change in function option contents, and the like are performed. In the case of accessing the subscriber menu configuration server 110 through the Internet, the subscriber menu configuration server 110 sets / changes the subscriber's subscription information, sets / changes the subscriber's menu information, etc. without interworking with the personal voice exchange server 120. This can be done. However, in the case of accessing the subscriber menu configuration server 110 through the ARS, in connection with the personal voice exchange server 120, the subscriber information setting / change of the subscriber information, the setting / change of the menu information of the subscriber may be performed. .

The call processing unit 122 is responsible for call processing required for each service menu, that is, according to a service menu selected by the caller. For example, when the caller selects a called number preset by the subscriber, the call is switched to allow the call to come to the called number. That is, the call is processed so that the call is connected to the called number selected by the caller. If the caller selects the calling service, the call is transferred to the short message service system (SMS). If the caller chooses to store the voice message, the call is transferred to the voice mailbox system (VMS). In order to switch a call to an additional service system such as a short message system (SMS) or a voice mailbox system (VMS), the call processing unit 122 needs to operate in connection with the additional service system connection server 130 described later.

The subscriber authentication processing unit 123 authenticates the subscriber when the subscriber accesses the system 100 for service subscription / change / termination or the system 100 for the configuration / change of the personal answering menu, It provides authentication function for service provision, such as processing.

The exchange interface unit 124 works with the exchange (200 in FIG. 1) to process outgoing calls using the subscriber's telephone number as the called number. In the case of a call originating from the telephone number of the telephone subscriber other than the personal answering subscriber as the called number, when the switch 200 receives the call, the call is immediately connected to the called telephone number. By the way, in the case of a call that is sent using the telephone number of the personal answering subscriber as the called number, the switch 200 does not directly connect the call to the called number, but switches the call to the personal voice exchange server 120. The exchange interface unit 124 may also work in conjunction with the exchange 200 to process the ARS call described above.

An example of a process in which a subscriber accesses a subscriber menu configuration server through ARS and configures / changes a service menu is shown in FIG. 4.

Referring to this, when a subscriber presses a predetermined ARS telephone number (S402) for access, an ARS call is sent to an exchange (S404). After confirming the ARS phone number, the exchange knows that the ARS phone number is for accessing the subscriber menu configuration server, and switches the call to a personal voice exchange server (S406).

When the call is switched, the subscriber enters the subscriber's telephone number and password according to the guidance for subscriber authentication (S408). The subscriber authentication processing unit 123 of FIG. 3 receives the subscriber's telephone number and password transmitted from the subscriber (S408), and authenticates the subscriber using the received subscriber's telephone number and password (S410). When subscriber authentication is made, the subscriber menu configuration server is connected (S412), and the subscriber menu configuration server provides the subscriber terminal with a guide for configuring a service menu or changing subscription information (S414). According to the announcement, the subscriber can configure or change the service menu or change the subscription information. Changes to subscription information include, for example, personal answering service operations or interruptions. When the service menu is configured, changed, or the subscription information is changed, the changed data is stored in the subscriber DB or menu DB in the subscriber menu configuration server.

Referring back to FIG. 3, the personal voice exchange unit 120 may further include an interface unit for interworking with the additional service system connection server 130.

The additional service system connection server 130 is responsible for processing each additional service of the personal answering service menu. That is, it is in charge of processing for providing an additional service according to the caller's menu selection. For example, if there is a menu for leaving a voice message among the personal answering service menus, and the caller selects it, the additional service system connection server 130 transfers the call to the voice mail system (VMS) so that the caller can store the voice message. To help.

As such, the additional service system connection server 130 is connected to an additional service system such as a VMS or a short messaging service (SMS) system to serve an additional service selected by the caller.

5 is a flowchart illustrating a method for providing a personal response service according to an embodiment of the present invention. In this embodiment, it is assumed that the telephone subscriber is a mobile communication subscriber.

Referring to FIG. 5, first, a process of registering a mobile communication subscriber as a personal answering service subscriber is performed (S502). This process allows subscribers to directly subscribe to a personal answering service by accessing a subscriber menu configuration server via the Internet or by accessing a predetermined web site. The predetermined web site may be, for example, a site made for a mobile subscriber to search for various additional service subscriptions and their own additional services. In addition, when a subscriber calls a mobile communication call center to apply for subscription to a personal answering service, the corresponding mobile communication subscriber may be registered as a personal answering service subscriber by the call center system. When registering as a personal answering service subscriber, the subscription information is stored in the mobile communication subscriber management server (or database) and the subscriber DB (111 in FIG. 2) of the personal answering service system.

After the service subscription, a personal answering menu including a service menu is configured by the subscriber (S504). In more detail, the subscriber may configure an initial answering voice comment, a service menu selectable by the caller, content to be provided when a predetermined service menu is selected, and the like (S504).

6A and 6B show an example of personal answering menu configuration. Referring to FIGS. 6A and 6B together with FIG. 5, each process of the personal response service providing method illustrated in FIG. 5 will be described.

First, the example shown in FIG. 6A is a personal answering menu of subscriber "Hong Gil Dong". Figure 6b shows a personal answering menu provided when calling a phone number of 'hong gil dong' from the caller's point of view.

6A and 6B, Hong Gil-dong's initial answer was "Hello. I'm Hong-gil. Call 1, call 2, leave a voice message, call 3, call English 4 today. Please press it. " Such a comment may be set by a subscriber directly inputting a voice comment through his / her own upbringing through ARS, or may be set by converting text into voice. That is, the initial auto reply voice comment can be stored in the menu DB by the subscriber directly entering his / her own comment through the ARS. Alternatively, the user may access the subscriber menu configuration server through a web server, input a comment as text, and convert the voice into text through a TTS (text-to-speech) conversion.

It also configures the service menu that can be selected by the caller. For example, as shown in Figure 6a, press 1 to make a call service to their mobile phone number, press 2 to connect to the voice mail box to leave a voice message, press 3 to call The service menu is configured so that predetermined contents are provided four times to provide a service.

When the service menu is all configured as described above and set to the service operation, the preliminary step for providing the service is completed.

After this, if there is a call origination (S506), it is checked whether the called number of the originated call is the telephone number of the personal answering service subscriber (S508). If the called phone number is the phone number of the personal answering service subscriber, the service menu set by the subscriber is provided without directly connecting the call to the called phone number (S510). That is, the call is connected to the personal answering service system, and the personal answering menu set by the subscriber is provided to the caller (S510). If the incoming phone number is not the phone number of the personal answering service subscriber, the call is normally connected to the incoming phone number (S514).

Here, if the called number is the telephone number of Hong Gil-dong, the subscriber of the personal answering service, the caller is provided with the personal answering menu configured by Hong Gil-dong by connecting the originating call to the personal answering service system. An example of Hong Gil Dong's personal answering menu provided to the caller is shown in FIG. 6B. Referring to this, the service menu configured in Hong Gil-dong is (1) call (2) voice message service (3) call service (4) today's English service. The initial voice message of Hong Gil-dong guiding the service menu is preferably delivered to the caller by voice, and each service menu is preferably displayed on the screen of the caller terminal. However, since the initial voice message includes a guide for the service menu, even if the service menu is not displayed on the caller terminal screen, there is no difficulty for the caller to select the service menu.

The caller who listens to the service menu selects a specific service by pressing a key corresponding to the desired service menu. The personal answering service system checks whether a menu selection key is input from the caller (S512), and if the menu selection key is input, provides a corresponding service in response to the input selection key (S521 to S524).

Specifically, it is assumed that the caller chooses one of the four service menus described above. When the caller selects the first service menu by pressing the 1 key, the caller is provided with the voice message “You have selected 1, connect the call” as shown in FIG. 6A, and the personal answering service. The providing system processes the call to be connected to the called number, that is, the subscriber's telephone number. While the call is connected to the subscriber's telephone number, a predetermined ring back tone set by the subscriber may be provided to the caller terminal through the ring back tone service.

When the caller presses the 2 key to select the second service menu, the system provides the caller with the voice message "You have selected 2, connects to your voice mailbox" and the subscriber's voice mailbox as shown in Figure 6a. Connect to the device (VMS) to allow callers to leave voice messages. When the caller presses the 3 key to select the third service menu, the system provides the caller with the voice message “You have selected 3, I will call Hong Gil Dong” as shown in FIG. 6A. Call The subscriber call can be made by creating a short message containing the subscriber call message and the caller's telephone number and sending it to a short message service (SMS) system. When the caller presses the 4 key to select the fourth service menu, the system provides the caller with the voice message “You have selected 4, Welome ...” as shown in Fig. 6A, and the content set by the subscriber. To the caller.

7 is a flowchart illustrating a call processing process when a caller selects a VMS service through a personal answering machine according to an embodiment of the present invention.

Referring to this, when a caller sends a call using a subscriber number (for example, a mobile phone number of Hong Gil-dong) as a called phone number (S702), the exchange receiving the call checks the subscriber database and automatically answers the caller's personal number. Check whether the service subscriber number (S704). If the called phone number is the number of the personal answering service subscriber, the exchange transfers the call to the personal answering system, more specifically the personal voice exchange server, without connecting the call to the corresponding subscriber's phone number (S706). When the call is received, the personal voice exchange server requests the subscriber's personal answering menu to the subscriber's menu configuration server so that the subscriber's personal answering menu can be provided (S708). Then, the subscribed subscriber menu configuration server provides the caller with a menu set by the subscriber (such as an initial voice comment and a service menu). The caller selects the desired service menu according to the guide for the service menu (S712). It is assumed here that the caller has selected the voice message storage service by pressing the 3 key. Then, the personal voice exchange server requests the VMS service to the additional service system connection server (S714), and the additional service system connection server causes the call to be connected to the corresponding additional service system (here, VMS) in response to the request of the personal voice exchange server ( S716). After the call connects to the VMS, the caller can save the voice message. The stored voice message is delivered to the subscriber.

In the embodiment shown in Fig. 7, the subscriber configures one answering machine menu without distinguishing the caller, thereby providing the same answering menu to all callers. However, the subscriber can configure and store a personal answering menu differently according to the caller. In this case, when the switch transfers the call to the personal answering system (S706), it provides caller information to the personal answering system. Then, the caller information is delivered to the subscriber menu configuration server, and the subscriber menu configuration server extracts the subscriber's personal answering menu corresponding to the caller information and provides it to the caller (S710).

In the above-described embodiments, the service menu configured by the subscriber may be a call to a subscriber's telephone number, a voice message delivery service (voice mailbox service), a calling service, a content providing service, or the like, and various other services may be included in the service menu. Of course it is. For example, a call transfer to a set phone number (for example, a subscriber's home phone number, a call to a subscriber's work phone number) in addition to the subscriber's phone number (e.g. mobile phone number). It is obvious that other additional services such as a switching service) and a multimedia mail transmission service may also be configured as a service menu.

Although the present invention has been described with reference to one embodiment shown in the drawings, this is merely exemplary, and those skilled in the art will understand that various modifications and equivalent other embodiments are possible therefrom. Therefore, the true technical protection scope of the present invention will be defined by the technical spirit of the appended claims.

As described above, according to the present invention, the wired or wireless communication subscriber can configure his own answering menu according to his or her job or personality, thereby satisfying the desire for expressing personality of modern people. In addition, as a communication service provider providing the personal answering service of the present invention, an additional service that satisfies the individual's personality and differentiated service needs may be increased, thereby increasing profits.

BRIEF DESCRIPTION OF THE DRAWINGS In order to better understand the drawings cited in the detailed description of the invention, a brief description of each drawing is provided.

1 is a block diagram showing a configuration of a personal answering service providing system according to an embodiment of the present invention and a network configuration including the same.

FIG. 2 is a diagram illustrating an example of a detailed configuration of the subscriber menu configuration server shown in FIG. 1.

3 is a diagram illustrating an example of a detailed configuration of the personal voice exchange server illustrated in FIG. 1.

4 is a flowchart illustrating an example of a process in which a subscriber configures or changes a service menu through ARS.

5 is a flowchart illustrating a method for providing a personal response service according to an embodiment of the present invention.

6A and 6B show an example of personal answering menu configuration.

7 is a flowchart illustrating a call processing process when a caller selects a VMS service through a personal answering machine according to an embodiment of the present invention.

Claims (19)

In the personal answering service providing method, Registering as a personal answering service subscriber in the subscriber database; Storing a personal answering menu set by the subscriber, the personal answering menu including an initial voice comment and a service menu; Receiving a call origination signal comprising an incoming telephone number from the caller; When the call originating signal is received, confirming from the subscriber database that the called telephone number is a telephone number of a personal answering service subscriber; Converting the outgoing call into a personal answering system if the incoming phone number is the telephone number of the personal answering service subscriber; Providing the caller with a personal answering machine menu of a subscriber corresponding to the called telephone number; Receiving a selection signal for the service menu from the sender; And Providing a service corresponding to the selection signal to the caller Personal answering service providing method comprising a. The method of claim 1, wherein the service menu And at least one of a call connection, a voice message transmission, and a subscriber call to the called telephone number. The method of claim 2, wherein providing a service corresponding to the selection signal comprises: If the selected service menu is a call connection to the called phone number, connecting a call to the called phone number; If the selected service menu is a voice message transmission, connecting the outgoing call to a VMS system; And if the selected service menu is a subscriber call, creating a short message for calling the subscriber and delivering the short message to an SMS system. The method of claim 1, wherein storing the personal answering menu set by the subscriber Accessing the personal answering system using a predetermined ARS phone number; Setting the initial voice comment including a guide to the service menu and storing the menu in a menu database; And The service menu is set and stored in the menu database Personal answering service providing method comprising a. The method of claim 4, wherein the initial voice comment Personal answering service providing method characterized in that it is configured by the recording of the subscriber. The method of claim 1, wherein storing the personal answering menu set by the subscriber Accessing the personal answering system through the Internet; Setting an initial voice comment including a guide to the service menu and storing the initial voice comment in a menu database; And The service menu is set using a menu template and stored in the menu database. Personal answering service providing method comprising a. 7. The method of claim 6, wherein storing the personal answering menu set by the subscriber Personal answering service providing method characterized in that it further comprises the step of setting the content to be provided to the caller. The method of claim 7, wherein the setting of the content to be provided to the sender is Retrieving the content from one or more web servers or databases according to the caller's request; And Downloading the searched content is stored in the menu database  Personal answering service providing method comprising a. The method of claim 1, wherein the subscriber's personal answer menu Personal answering service providing method characterized in that it can be set differently according to the sender or caller group. The method of claim 9, wherein the personal answering service is provided. Identifying the caller's information and providing it to the personal answering system. 11. The method of claim 10, wherein providing the caller with a personal answering machine menu of a subscriber corresponding to the called telephone number is And extracting a personal answering machine menu corresponding to the caller's information from the personal answering machine menu of the subscriber corresponding to the called phone number and providing the answering machine to the caller. In the personal answering service providing system, Subscriber database for storing information of a personal answering service subscriber; the personal answering menu includes an initial voice comment and a service menu; A subscriber menu configuration server for configuring and storing a personal answering machine menu according to the subscriber input; And When a predetermined call is connected, the personal answering menu is provided to the caller in cooperation with the subscriber menu configuration server, and the call is received according to the selection signal by receiving a selection signal for the service menu from the caller. Personal voice exchange server Including but not limited to: And when the exchange receives a call originating signal having the subscriber's telephone number as the called telephone number from the originator, the exchange switches the outgoing call to the voice switching server. The method of claim 12, wherein the service menu And at least one of a call connection, a voice message transmission, and a subscriber call to the called telephone number. The system of claim 12, wherein the personal answering service providing system is An additional service system connection server for connecting the outgoing call to the VMS system if the selected service menu is a voice message transmission, and creating a short message for calling the subscriber and forwarding it to an SMS system if the selected service menu is a subscriber call. Personal answering service providing system comprising a. The method of claim 12, wherein the subscriber menu configuration server The subscriber is accessed by using a predetermined ARS phone number, and the subscriber provides a pre-stored menu configuration guide voice to set the initial voice memo including the guide for the service menu and the service menu. Personal answering service providing system. The method of claim 12, wherein the subscriber menu configuration server And a menu template to allow the subscriber to set the initial voice comment and the service menu including a guide to the service menu. The method of claim 12, wherein the subscriber's personal answer menu Personal answering service providing system, characterized in that can be set differently according to the sender or the sender group. The method of claim 17, The subscriber database further stores the subscriber's phone book, And the subscriber menu configuration server extracts a personal answering machine menu corresponding to the caller in association with the subscriber's phone book and provides the answering machine to the caller. In the recording medium that can be read by the digital processing device, a program of instructions that can be executed by the digital processing device is tangibly implemented to perform a method for providing a personal answering service. Registering as a personal answering service subscriber in the subscriber database; Configuring a personal answering menu by the subscriber, the personal answering menu including an initial voice comment and a service menu; Receiving a call origination signal comprising an incoming telephone number from the caller; When the call originating signal is received, confirming from the subscriber database that the called telephone number is a telephone number of a personal answering service subscriber; Converting the outgoing call into a personal answering system if the incoming phone number is the telephone number of the personal answering service subscriber; Providing the caller with a personal answering machine menu of a subscriber corresponding to the called telephone number; Receiving a selection signal for the service menu from the sender; And Providing a service corresponding to the selection signal to the caller Recording medium that records a program that executes.