KR20050076401A - Apparatus and method of customer information managing for high-speed internet service - Google Patents

Abstract

The present invention relates to an apparatus and method for managing subscriber information of a high speed internet service.

The present invention periodically compares subscriber information registered according to a service request of a subscriber of a high speed Internet service with facility information collected from a network device assigned to the subscriber, and determines addition, change or termination of subscriber information, and a determination result. The subscriber information may be automatically updated by adding, changing, or canceling the subscriber information.

According to the present invention described above, the information of the network device for the Internet dedicated line service and the subscriber information can be automatically compared periodically and matched, and the opening process or service change and termination process for a new new service request can be efficiently performed. It can be done so that the management system can be operated efficiently.

Description

Apparatus and method of customer information managing for high-speed internet service}

The present invention relates to an apparatus and method for managing subscriber information of a high speed internet service, and to an apparatus and method for managing subscriber information of a high speed internet service for efficiently managing information of a subscriber using the high speed internet service.

In the high-speed Internet service system, when the subscriber requests a new service, the operator configures all the lines for providing the service and completes the opening, and when the completion is completed, the network device, port, and IP (Internet Protocol) assigned to the subscriber are completed. Enter information such as address into the management system manually.

If the subscriber requests a change of service, the operator manually inputs the information on the subscriber directly into the management system after completing the processing corresponding to the service change in the network device, and the subscriber requests the termination of the service. The operator deletes the information about the subscriber from the management system manually after completing the processing corresponding to the termination of service at the network device.

As described above, since the subscriber information management of the high-speed Internet service is processed manually, there is a problem that inconsistency may occur between the information set in the actual network and the subscriber information processed manually.

In addition, due to the inconsistency of the above information, an error may occur in the process of opening a new service request or in the process of changing or canceling a service, which may interfere with the efficient operation of a command processing system and a facility management system for providing high-speed Internet service. Can be.

In order to solve the above problems, the present invention provides a high-speed Internet service to add, change and delete the information of subscribers using the high-speed Internet service by using information collected from actual network devices rather than by hand. It is an object of the present invention to provide an apparatus and method for managing subscriber information.

Subscriber information management device of a high-speed Internet service according to an aspect of the present invention,

An apparatus for managing subscriber information of an Internet service, the apparatus comprising: a service receiving unit which receives a service request from the subscriber and stores corresponding subscriber information; A device information collecting unit periodically collecting information of a network device allocated for providing an Internet service to the subscriber; A collection result analysis unit for comparing the information of the network device periodically collected by the device information collection unit with the subscriber information stored by the service reception unit to determine addition, change, or deletion of current network device information; And at least one process of adding, changing, and deleting subscriber information according to a determination result of the collection result analyzer and a service request from a subscriber received by the service receiving unit, thereby managing the network device information and subscriber information. It includes a subscriber information processing unit.

The subscriber information stored by the service receiving unit includes a port location, a port IP (Internet Protocol), a dedicated line number, and subscriber identity information of the network device assigned to the subscriber.

The subscriber information processing unit may include: a service determination unit determining whether to add, change, or delete a service according to a mapping relationship between a service request received by the service reception unit and a result analyzed by the collection result analysis unit; A new service processing unit for performing a subscriber information registration process according to a service application of a new subscriber when the service determination unit determines to perform service addition; A change service processor configured to perform changed information registration processing of the subscriber when the service determination unit determines to perform a service change; And a termination service processor configured to delete subscriber information for releasing the service of the subscriber when the service determination unit determines to perform service deletion.

In this case, the subscriber information processing unit further includes a processing content display unit for displaying the results of the performance of the new service processing unit, the change service processing unit, and the termination service processing unit so that an operator of the subscriber information management apparatus can confirm.

And a database storing subscriber information according to service reception contents received by the service reception unit and facility information allocated to the subscriber.

Subscriber information management method of the high-speed Internet service according to an aspect of the present invention,

A method for managing subscriber information of an Internet service, the method comprising: (a) adding subscriber information by periodically comparing subscriber information registered according to a subscriber's service application with facility information collected from a network device assigned to the subscriber; Determining a change or termination; And (b) updating the subscriber information by adding, changing, or canceling the subscriber information according to the determination result.

In the step (a), the subscriber information, characterized in that the personal information of the subscriber, the port location that is the facility information assigned to the subscriber, the port IP, a dedicated line number.

In the step (a), by comparing the port IP included in the subscriber information and the port IP collected from the network device, it is determined to add, change or terminate according to port IP addition, port IP location change, or port IP deletion. Characterized in that.

In the step (b), the addition of the subscriber information, the new service requested by the subscriber, characterized in that additional registration of the dedicated line number assigned to the subscriber and the personal information of the subscriber.

In addition, in the step (b), the change of the subscriber information is to search for a change service to be applied for by the subscriber, and to change and register the location and IP address of the port IP assigned to the subscriber and the personal information of the subscriber. It features.

And in the step (b), the deletion of the subscriber information, characterized in that the retrieval service for the subscriber to apply for, and deletes the port IP assigned to the subscriber and the personal information of the subscriber.

A recording medium according to one aspect of the present invention,

A recording medium storing a program for managing subscriber information of an Internet service, comprising: (a) periodically comparing subscriber information registered according to a subscriber's service request with facility information collected from a network device assigned to the subscriber; Determining the addition, change or termination of subscriber information; And (b) updating the subscriber information by adding, changing, or canceling the subscriber information according to the determination result.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art may easily implement the present invention. As those skilled in the art would realize, the described embodiments may be modified in various different ways, all without departing from the spirit or scope of the present invention. In the accompanying drawings, parts irrelevant to the description of the present invention are omitted in order to clearly describe the present invention, and the same or similar parts are denoted by the same reference numerals.

1 is a block diagram illustrating a structure of an apparatus for managing subscriber information of a high speed internet service according to an exemplary embodiment of the present invention.

Referring to FIG. 1, a device connected to a network device 600 connected to a subscriber using high-speed Internet service and managing subscriber information includes a service reception unit 100, a database 200, a subscriber information management unit 300, and a collection. And a result analysis unit 400 and a device information collection unit 500.

The service receiving unit 100 receives the service request of the subscriber, the database 200 is the facility information of the network device 600 used to provide high-speed Internet service, general personal information of the subscriber, service product information requested by the subscriber And the facility information assigned to the subscriber, including the name of the service receiving organization.

At this time, information including port location, port IP, leased line number and subscriber identification information, which are facility information allocated to the subscriber, is called subscriber information.

The device information collection unit 500 collects facility information from the network device 600, and the collection result analysis unit 400 collects facility information and a database of the network device 600 collected by the device information collection unit 500. The subscriber information stored in the 200 is compared and analyzed to determine whether the collected facility information is new, changed, or deleted.

In addition, the subscriber information management unit 300 includes a service determination unit 310, a new service processing unit 320, a change service processing unit 330, a termination service processing unit 340 and the processing content display unit 350, the service receiving unit ( The actual subscriber information is managed according to the mapping relationship between the service received by 100 and the result of the comparative analysis by the collection result analysis unit 400.

The service determination unit 310 finds a mapping relationship between the service received by the service receiving unit 100 and the result analyzed by the collection result analysis unit 400 to determine the addition, change, and deletion of the service.

The new service processor 320 performs subscriber information processing when a new service request is received from the subscriber, and the change service processor 330 performs subscriber information processing when there is a service change from a subscriber who is already subscribed. The service processor 340 processes subscriber information that wants to terminate the service.

In addition, the processing content display unit 350 displays the subscriber information management result performed by the new service processor 320, the change service processor 330, and the termination service processor 340 so that the operator can check the result.

Subscriber information management of the high-speed Internet service according to an embodiment of the present invention having the above structure is performed as follows.

2 is a flowchart illustrating an information collection analysis process of a method for managing subscriber information of a high speed internet service according to an exemplary embodiment of the present invention.

Referring to FIG. 2, first, a subscriber of a high-speed Internet service requests a service for service addition, change, or termination, and the service reception unit 100 receives a service request from the subscriber and stores the service request in the database 200.

In addition, the device information collecting unit 500 periodically collects the information of the network device 600 to provide to the collection result analysis unit 400, the collection result analysis unit 400 and the facility information stored in the database 200, Compare and analyze the currently collected facility information (S201).

According to the comparison analysis result, the subscriber information is added, changed, or deleted (S202), so that the subscriber information is automatically updated.

3 is a detailed process flowchart of FIG. 2 according to an embodiment of the present invention.

Referring to FIG. 3, the collection result analysis unit 400 compares and analyzes facility information of the network device 600 collected by the device information collection unit 500, and reads the collection result comparison analysis data stored in the database 200. (S301).

Then, it is determined whether the state value is an additional state value, a change state value, or a termination state value (S302).

As a result of the determination in step S302, if the additional status value is received, the service reception unit 100 searches for new services received by the organization to which the equipment belongs, and searches for subscriber information according to a dedicated line number (S303). The service process is performed, and the subscriber information is processed (S304).

As a result of the determination of step S302, if the change state value is found, the service receiving unit 100 searches for the received change service, searches for subscriber information according to the port IP (S305), performs change service processing, and The process is performed (S306).

In addition, if it is determined in step S302 that the deletion status value, the service reception unit 100 retrieves the received termination service and retrieves the subscriber information according to the port IP (S307), performs the termination service processing, processing for the subscriber information Perform (S308).

At this time, the processing for the subscriber information is to store the device information, port information, IP information assigned to the subscriber in the database 200.

Subscriber information management method of the high-speed Internet service according to an embodiment of the present invention can be implemented as a program and stored in a recording medium (CD-ROM, RAM, ROM, floppy disk, hard disk, magneto-optical disk, etc.) in a computer-readable form have.

Although a preferred embodiment of the present invention has been described in detail above, the present invention is not limited thereto, and various other changes and modifications are possible.

As described above, the apparatus and method for managing subscriber information of a high-speed Internet service according to the present invention can automatically compare and match information of a network device and subscriber information for an Internet dedicated line service, and make a new and new one. It is possible to efficiently perform the opening process or service change and termination process for the service request, so that the management system can be efficiently operated.

1 is a block diagram illustrating a structure of an apparatus for managing subscriber information of a high speed internet service according to an exemplary embodiment of the present invention.

2 is a flowchart illustrating an information collection analysis process of a method for managing subscriber information of a high speed internet service according to an exemplary embodiment of the present invention.

3 is a detailed process flowchart of FIG. 3 according to an embodiment of the present invention.

Claims (12)

An apparatus for managing subscriber information of an internet service, A service receiving unit which receives a service request from the subscriber and stores corresponding subscriber information; A device information collecting unit periodically collecting information of a network device allocated for providing an Internet service to the subscriber; A collection result analysis unit for comparing the information of the network device periodically collected by the device information collection unit with the subscriber information stored by the service reception unit to determine addition, change, or deletion of current network device information; And And performing management of the network device information and subscriber information by performing one or more processes of adding, changing, and deleting subscriber information according to the determination result of the collection result analysis unit and the service request from the subscriber received by the service reception unit. Subscriber Information Processing Department Subscriber information management device of a high-speed Internet service comprising a. The method of claim 1, Subscriber information stored in the service reception unit, And subscriber information management device comprising a port location, a port IP (Internet Protocol), a leased line number, and subscriber identity information of the network device assigned to the subscriber. The method of claim 1, The subscriber information processing unit, A service determination unit that determines to add, change, or delete a service according to a mapping relationship between a service request received by the service reception unit and a result analyzed by the collection result analysis unit; A new service processing unit for performing a subscriber information registration process according to a service application of a new subscriber when the service determination unit determines to perform service addition; A change service processor configured to perform changed information registration processing of the subscriber when the service determination unit determines to perform a service change; And If the service determination unit determines to delete the service, termination service processing unit for deleting the subscriber information for the service release of the subscriber Subscriber information management device of a high-speed Internet service comprising a. The method of claim 3, wherein The subscriber information processing unit, And a processing contents display unit for displaying the performance results of the new service processing unit, the change service processing unit, and the termination service processing unit so that an operator of the subscriber information management apparatus can confirm the processing result. The method of claim 1, And a database storing subscriber information according to service reception contents received by the service reception unit and facility information allocated to the subscriber. In the method for the management of subscriber information of the Internet service, (a) periodically comparing subscriber information registered according to the subscriber's service application and facility information collected from the network device allocated to the subscriber to determine addition, change, or termination of subscriber information; And (b) updating the subscriber information by adding, changing, or canceling the subscriber information according to the determination result; Subscriber information management method of a high-speed Internet service comprising a. The method of claim 6, In the step (a), The subscriber information, The subscriber information management method of the high-speed Internet service, characterized in that it includes personal information of the subscriber, port location which is the facility information assigned to the subscriber, port IP, leased line number. The method of claim 6, In the step (a), High-speed Internet, characterized in that by comparing the port IP included in the subscriber information and the port IP collected from the network device to add, change or terminate according to the port IP addition, port IP location change, or port IP deletion How to Manage Subscriber Information for Services. The method of claim 6, In step (b), The addition of the subscriber information, And searching for a new service requested by the subscriber and additionally registering a dedicated line number assigned to the subscriber and personal information of the subscriber. The method of claim 6, In step (b), The change of the subscriber information, The subscriber information management method of the high-speed Internet service, characterized in that for retrieving the change service to be applied for the subscriber, and changing and registering the location and IP address of the port IP assigned to the subscriber and the personal information of the subscriber. The method of claim 6, In step (b), Deletion of the subscriber information, And searching for the cancellation service requested by the subscriber and deleting the port IP assigned to the subscriber and the personal information of the subscriber. In the recording medium for storing a program for management of subscriber information of the Internet service, (a) a function of periodically comparing subscriber information registered according to a subscriber's service application and facility information collected from a network device allocated to the subscriber to determine addition, change, or termination of subscriber information; And (b) updating the subscriber information by adding, changing or canceling the subscriber information according to the determination result; Recording medium for storing a program comprising a.