KR20040093250A - Wireless internet system and method by automatic response system - Google Patents

Abstract

PURPOSE: A wireless Internet system through ARS and a method therefor are provided to allow a person who is not good at Internet surfing to easily search required Internet information. CONSTITUTION: A call initiation request is received from a subscriber through an exchange and a bi-directional traffic line is set(S10,S12). A basic voice announcement or a text message for service selection is transmitted to a mobile terminal of the subscriber(S14). A service is selected from the mobile terminal and a consultant is connected, a voice for ARS is called or a mobile Internet is selected(S20,S22,S32). If the mobile Internet is selected, the mobile Internet is directly connected to a URL of the selected service(S36).

Description

Wireless Internet System and Method through Automatic Answering Service {WIRELESS INTERNET SYSTEM AND METHOD BY AUTOMATIC RESPONSE SYSTEM}

The present invention relates to a wireless Internet system and method through an auto answering service (ARS), and more particularly, to enable an efficient ARS service by using a wireless Internet via a general voice call ARS through a communication terminal.

The present invention adds the ability to select the use of the wireless Internet in addition to the voice answering service for the ARS, which was only available for the existing voice answering service or the agent connection service, the user's information inquiry and reservation, payment, charging ARS and other services Is to use it efficiently.

1 is a block diagram illustrating a general ARS system.

When the subscriber calls the ARS server side to receive ARS service on the mobile phone, the exchange establishes a traffic line by connecting the subscriber's channel to the ARS server side so that the ARS server can make a two-way voice call with the subscriber's mobile phone. Will be.

However, in the conventional ARS service, the server can only deliver predetermined pre-stored voice information to the subscriber, and it has not existed to interactively transmit various text and image services through the Internet service. This means that, for the existing practice of subscribers launching their own Internet service on their mobile phones, there was no service in the ARS service to allow subscriber's mobile phones to launch Internet services.

For this reason, the conventional wireless Internet service has a fatal problem that it is very difficult to find the necessary information for the non-information utilization layer of children, the elderly, housewives, etc., who have difficulty using the Internet.

Therefore, the present inventors have conceived the present invention by recognizing the necessity of the ARS wireless Internet system that can easily find the Internet information necessary even for beginners who are inexperienced in searching for Internet information through the general ARS service for voice information delivery.

Accordingly, an object of the present invention is an ARS wireless Internet system that can easily find the Internet information required through the automatic voice answering service, even users who are not good at searching the Internet information such as children, the elderly, housewives, etc. To provide that method.

1 is a block diagram illustrating a general ARS system;

2 is a block diagram of an ARS wireless Internet system according to the present invention;

3 is a block diagram showing an embodiment of an ARS wireless Internet system according to the present invention;

4 is a block diagram showing an embodiment of an ARS wireless Internet system according to the present invention;

5 is a block diagram showing an embodiment of an ARS wireless Internet system according to the present invention;

6 is a block diagram illustrating an embodiment of an ARS wireless Internet system according to the present invention.

The present invention has been made to achieve the above object, and relates to an ARS wireless Internet system and method for providing an automatic answering service by receiving a call establishment request from a subscriber through an exchange.

First, the ARS wireless Internet system according to the present invention,

A memory in which a predetermined automatic answering voice for each service is recorded;

A central processing unit for receiving a service from the subscriber and calling any one of a voice connection and wireless internet for connection with an agent and an automatic answering agent;

If the wireless Internet of the services is selected, characterized in that it comprises an interface for directly connecting the wireless Internet to the URL of the selected service.

2 is a block diagram of an ARS wireless Internet system according to the present invention. 2 is different from FIG. 1 in that an ARS server and an IWF wireless network are separately added depending on the conventional ARS system of FIG. 1. In the left ARS system, depending on the type of service selected by the subscriber, interfacing to a subordinate server is provided to service any one of counseling connection, voice call for automatic response, and wireless internet.

3 is a block diagram illustrating association of dependent services in a left ARS system according to a type of service. In other words, depending on the type of service selected by the subscriber, interfacing to a subordinate server to service one of an agent connection (voice call), an automatic answering voice call (200 additional service or 700 additional service), and wireless Internet .

As shown in FIG. 3, the ARS wireless Internet method according to the present invention is an ARS wireless Internet method for providing an automatic response service by receiving a call establishment request from a subscriber through an exchange.

A call establishment step of receiving a call establishment request from a subscriber through an exchange and establishing a two-way traffic line (S10 to S14);

A guide step of transmitting basic voice guidance or text message (SMS) to the subscriber's mobile phone for service selection (S16);

The service selection step of selecting the service from the mobile phone (S20), call the voice connection for the agent connection and automatic response (S22) and wireless Internet (S32), and the service selection step,

In the service selection step, when the wireless Internet of the services is selected, it is characterized in that directly connecting the wireless Internet to the URL of the selected service (S36).

At this time, in the service selection step, if the wireless Internet of the service is selected, further comprising the step of forcibly turning on (On) the wireless Internet power of the mobile phone of the subscriber.

For example, if a subscriber who does not know how to use the wireless Internet wants to book a flight ticket by connecting to the wireless Internet, according to the present invention, when the user first makes a call to the ARS auto answering service, the ARS server selects "Service." Please ..... flight ticket reservation is 5 ". Thereafter, when the subscriber presses 5 of the mobile phone to book an airline ticket, the ARS server directly directs the subscriber's mobile phone to a URL corresponding to the airline ticket reservation (eg, wap.airline.com/~reservation_ticket). Connect it. The subscriber can then book the airline ticket using the wireless Internet service at the URL.

In another aspect, as shown in Figure 4, the ARS wireless Internet method according to the present invention, ARS wireless Internet method for providing an automatic response service by receiving a call establishment request from the subscriber through the exchange,

A call establishment step of receiving a call establishment request from a subscriber through an exchange and establishing a two-way traffic line (S10 to S12);

A step (S14) of transmitting a basic voice guidance or text message (SMS) to the subscriber's mobile phone for service selection;

A service selection step (S20, S22, S32) of receiving the service from the mobile phone and calling any one of a voice call for connection with an agent and an automatic answer and a wireless Internet;

In the service selection step, when the wireless Internet is selected among the services, the wireless Internet is directly connected to the URL of the selected service (S35), and voice ARS information lookup is required for the service at the URL of the selected service. In case of returning to the requested voice ARS service, it is characterized in that (S25).

At this time, as shown in Figure 5, in the service selection step, if the wireless Internet of the service, the step of forcibly turning on (On) the wireless Internet power of the mobile phone of the subscriber (S30);

If the voice ARS information query is required for the service at the URL of the selected service, the method may further include forcibly turning off the wireless Internet power of the mobile phone (S38).

Conventionally, service 200 or service 700 is mostly mainstream, which provides services such as voice and sound. Due to the disadvantage of having to listen to the announcement for too long, the service charge and service fee are excessively excessive, and the user There was an issue that wasted time.

However, according to the present invention, by first switching to the wireless Internet, and then selecting a service such as voice, sound, and the like, and then returning to the voice ARS service, this problem of time and cost can be solved.

Although the configuration of the present invention has been described together with the above embodiments, the above embodiments are only intended to aid the understanding of the present invention and are not intended to limit the scope of the present invention. Even if the implementation with some additions, reductions, and modifications of the components of the present invention defined by the claims appended hereto, they fall within the scope of the present invention without departing from the spirit of the present invention.

According to the configuration of the present invention ARS wireless Internet system that can easily find the Internet information needed through the automatic voice answering service, even if users who are difficult to search the Internet information such as children, the elderly, housewives, etc. A method is provided.

Claims (5)

An ARS wireless Internet system that provides an automatic response service by receiving a call establishment request from a subscriber through an exchange, A memory in which a predetermined automatic answering voice for each service is recorded; A central processing unit for receiving a service from the subscriber and calling any one of a voice connection and wireless internet for connection with an agent and an automatic answering agent; If the wireless Internet is selected among the services, ARS wireless Internet system, characterized in that it comprises an interface for directly connecting the wireless Internet to the URL of the selected service. ARS wireless Internet method that provides an automatic response service by receiving a call establishment request from a subscriber through an exchange, A call establishment step of receiving a call establishment request from a subscriber through an exchange and establishing a two-way traffic line; A guide step of transmitting a basic voice guidance or text message (SMS) to the subscriber's mobile phone for service selection; A service selection step of selecting one of the services from the mobile phone and calling any one of a voice connection for an agent connection and an automatic response and a wireless internet; In the service selection step, when the wireless Internet of the services is selected, ARS wireless Internet method, characterized in that directly connecting the wireless Internet to the URL of the selected service. The method of claim 2, And in the service selection step, if the wireless Internet is selected among the services, forcibly turning on the wireless Internet power of the mobile phone of the subscriber. ARS wireless Internet method that provides an automatic response service by receiving a call establishment request from a subscriber through an exchange, A call establishment step of receiving a call establishment request from a subscriber through an exchange and establishing a two-way traffic line; A guide step of transmitting a basic voice guidance or text message (SMS) to the subscriber's mobile phone for service selection; A service selection step of selecting one of the services from the mobile phone and calling any one of a voice connection for an agent connection and an automatic response and a wireless internet; In the service selection step, when wireless Internet is selected among the services, the wireless Internet is directly connected to the URL of the selected service, and when voice ARS information inquiry is required for the service at the URL of the selected service, ARS wireless Internet method, characterized in that the return to the requested voice ARS service. The method of claim 4, wherein In the service selecting step, when the wireless Internet is selected among the services, forcibly turning on the wireless Internet power of the mobile phone of the subscriber; And forcibly turning off the wireless Internet power of the cellular phone when the voice ARS information query is required for the service at the URL of the selected service.