KR20040092862A - Taxi call service system and method for administrating thereof - Google Patents

Abstract

PURPOSE: A taxi call service system and its operation method are provided to reduce a cost for operating regular operators by employing part-time operators and receiving a taxi call service request of clients at home. CONSTITUTION: A client phone(300) requests a taxi call service. An operator phone(200) is installed at home of each operator who operates a taxi call service server(100). A pass call system(400) automatically connects a requested call to a designated phone number if a phone number of the requested call is busy. A taxi call service car(500) runs on the road. A GPS satellite(600) transmits a GPS signal to the taxi call service car(500). The taxi call service server(100) authenticates an operator according to information inputted through an operator computer(210) and provides the operator with a taxi call remotely providing service. A Web server(110) connected with the operator computer(210) allows an operator to be remotely connected with the Web server(110) and provide a taxi call service to a client.

Description

TAXI CALL SERVICE SYSTEM AND METHOD FOR ADMINISTRATING THEREOF}

The present invention relates to a taxi call service system, and more particularly, to a taxi call service system for providing a taxi call service to a customer and a method of operating the same.

In general, a taxi call service system uses an operator who resides in a taxi call service center to call a customer who wants a taxi call service to check the current location of the customer, and the taxi call service vehicle located closest to the confirmed customer's current location. It is a system to dispatch. In general, such a taxi call service system uses a GPS (Global Positioning System) terminal attached to a taxi call service vehicle to track the current position coordinates of the vehicle and display it on an electronic map to identify a taxi at a necessary location in real time. do.

In the conventional taxi call service system, since the taxi call service device in the taxi call service center is configured as a standalone system, in order to provide a taxi call service to a customer, an operator must always reside in the call center to install and operate the system. In addition to the high cost, there is a problem in that the operation cost of labor costs such as personnel supply and night (holiday) work allowance is required due to the nature of the taxi call center requires 24 hours.

The present invention is to solve the above problems, an object of the present invention is to provide a taxi call service system and its operation method to save the fixed installation cost and its operating cost of the taxi call service system.

1 is a conceptual diagram of a taxi call service system according to an embodiment of the present invention.

FIG. 2 is a diagram illustrating an internal configuration of the vehicular GPS terminal of FIG. 1.

3 is a control flowchart illustrating a method for receiving a taxi call service application of a customer in a taxi call service system according to an exemplary embodiment of the present invention.

4 is a control flowchart illustrating a method of processing a taxi call service of a customer received in a taxi call service system according to an exemplary embodiment of the present invention.

* Description of the symbols for the main functions of the drawings *

100: taxi call service server 110: web server

200: operator's phone 210: operator's computer

300: customer's telephone 400: pass call system

500: taxi call service vehicle 510: vehicle GPS terminal device

600: GPS Satellite

Taxi call service system of the present invention for achieving the above object is a taxi call service server for providing a taxi call service, a taxi call service system having a plurality of taxi call service vehicles, telephones for customers, remotely provide a taxi call Pass call system that automatically connects the customer's telephone to the operator's telephone and representative telephone number to the operator's telephone number and makes a call connection between the customer's telephone and the operator's telephone, and the operator's computer for network connection. And the taxi call service server is networked with the computer, and if the operator connected through the computer is a correct user, the taxi call service server may remotely provide a taxi call service to the customer. For remote control authority It is characterized by giving.

In addition, the taxi call service system of the present invention includes a customer phone, a plurality of operator phones, a pass call system for automatically connecting to a designated phone number, and the representative phone number received through the customer phone through the pass call system. Taxi call service reception system, which automatically connects a call to a telephone number of any of the plurality of operator telephones, and the operator telephones a customer's taxi call service request, a plurality of taxi call service vehicles, a plurality of operators Computer and a network connected to the computer to authenticate the authority to use the taxi call remote providing service according to the authentication information inputted through the computer of the operator who received the customer's application for taxi call service. Remote taxi call command provided by the operator According to the customer it characterized in that it comprises a taxi call service processing system having a taxi call service server for dispatching cars for the taxi call service.

In addition, the operation method of the taxi call service system of the present invention is provided with a taxi call service server for providing a taxi call service, a plurality of taxi call service vehicles, the operator operating the taxi call service server the taxi call service vehicles In the operation method of the taxi call service system to distribute any one of the customer to the operator, the operator who wants to provide a taxi call remote service subscription to the operator, the representative phone number using a pass call service that automatically connects to the designated phone number when the call is connected The caller's phone is automatically connected to the telephone number of the registered operator, and the operator connects to the taxi call service server through his computer networked with the taxi call service server. Whether or not you are a subscribed operator If you and the operator of a Register is characterized in that authorizes you to remotely control the taxi call service server so that the operator can provide a taxi service call from the remote to the customer.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the drawings.

1 is a conceptual diagram of a taxi call service system according to an embodiment of the present invention. As shown in Figure 1, the taxi call service system according to an embodiment of the present invention is largely a taxi call service reception system for receiving a taxi call service application of the customer and a taxi call service processing system for processing the received taxi call service application Separated by.

The taxi call service reception system includes a telephone 300 of a customer for applying for a taxi call service, an operator's telephone 200 provided in a home of each operator operating a taxi call service server 100, and a telephone number requested for a call. Includes a pass call system 400 that automatically connects to a designated phone number when the call is in progress.

In addition, the taxi call service processing system includes an operator's network communication computer 210, a taxi call service vehicle 500 running on the road, and a GPS satellite 600 that transmits a GPS signal to the taxi call service vehicle 500. ), A taxi call service server 100 that provides authentication of the operator and a taxi call remote providing service to the operator according to the information input through the operator's computer 210.

The taxi call service server 100 includes a web server 110 connected to an internet network in itself. The web server 110 is connected to the operator's computer 210 through the Internet network so that the operator can remotely access the web server 110 in the home to provide a taxi call service to the customer.

And, the operator who wants to provide a taxi call remote service in advance as a member to the taxi call service center receives the ID and password for member authentication when accessing the Internet to the web server 110 in the taxi call service server 100. Each operator authenticates using this ID and password that are previously issued when accessing the web server, and remotely controls the web server 110 to obtain a remote control authority for providing a taxi call service to a customer. A taxi call service can be provided to customers at remote locations. In addition, at the time of registration, each operator informs the company operating the taxi call service server 100 of his / her telephone number so as to be connected with a customer for a taxi call service, and the operator provides the telephone number of each operator with a pass call system ( By registering in 400), the customer and the operator are configured to make a telephone connection so that the operator can accept the customer's taxi call service request.

On the other hand, the taxi call service server 100 is provided with a database DB. On the electronic map in the database DB itself, each vehicle calculated on the basis of the current location information, the unique identification ID, and the tolerance information received from each taxi call service vehicle 500 operated on the road. The current position is updated and stored. At this time, the vehicle is updated and stored together with the tolerance state. Such tolerance information is preferably transmitted from the vehicle by a separate operation of the driver when the vehicle is a tolerance.

The vehicle GPS terminal 510 is installed in the taxi call service vehicle 500. The vehicle GPS terminal 510 recognizes current location information by GPS signals provided from GPS satellites. Between the vehicle GPS terminal 510 and the taxi call service server 100, signals are transmitted through a signal path using a cellular telephone network (PSTN), a public switched telephone network (PSTN), or an Internet dedicated line (not shown). Give and take That is, each vehicle GPS terminal device 510 calculates current location information of the vehicle according to the GPS signals transmitted from the GPS satellites 600. The calculated current position information of the vehicle and the unique identification ID are transmitted wirelessly. The current location information and the unique identification ID of the wirelessly transmitted vehicle are transmitted to the taxi call service server via a wireless telephone network, a PSTN or an Internet dedicated line.

Hereinafter, components of the vehicle GPS terminal 510 of FIG. 1 will be described.

FIG. 2 is a control block diagram of the vehicle GPS terminal of FIG. 1. As shown in FIG. 2, the vehicle GPS terminal 510 includes a mobile phone 511 and a GPS terminal 512. The cellular phone 511 and the GPS terminal 512 are connected to each other through a serial communication port to transmit and receive information.

Inside the GPS terminal 512 is a GPS antenna 512a for receiving GPS signals from the GPS satellites 600, a GPS receiver 512b connected to the GPS antenna 512a, and a GPS receiver 512b. Memory 512c for storing the location information of the vehicle, a liquid crystal display 512d for displaying predetermined information, a key input unit 512e provided with a button for transmitting tolerance information / ride information, and a serial communication port. A microcomputer 512f for controlling the operation of these devices.

Referring to the operation of the microcomputer 214, the GPS signal transmitted from the GPS satellites 600 are transmitted to the microcomputer 512f via the GPS antenna 512a and the GPS receiver 512b. The microcomputer 512f analyzes the GPS signal to obtain current position information of the vehicle.

The microcomputer 512f transmits the current location information, identification ID, and tolerance information of the vehicle to the taxi call service server 100 by using the mobile phone 511 connected to the current location information of the vehicle by the serial port.

3 is a control flowchart illustrating a method for receiving a taxi call service application of a customer in a taxi call service system according to an exemplary embodiment of the present invention. As shown in FIG. 3, operators who wish to provide a taxi call service from a remote location such as a home are recruited and registered (1000). When a member is registered, the operator's contact phone number is input, and the operator is required for authentication when accessing the web server 110 of the taxi call service server 100 using his computer 210 for a taxi call remote providing service. Issue your ID and password.

The operator's phone number received during the membership in the operation mode 1000 is first registered in the pass call system 400 which automatically connects the phone number received as the representative phone number to the designated phone number by setting the connection priority (1100). Accordingly, when a customer calls a representative phone number of a company operating a taxi call service server to receive a taxi call service, the pass call system 400 checks the registered operator's phone number with respect to the registered representative phone number. First, the customer's phone is automatically connected to the telephone number of the operator having the highest priority of connection (1200, 1300).

After the automatic connection is made in the operation mode 1200, it is checked whether the operator's phone is busy, and if the operator's phone is not busy, the telephone is connected with the customer (1400, 1500). Accordingly, the operator performs a control to provide a taxi call service providing a taxi call vehicle closest to the customer's location after questioning and confirming the location of the customer. On the other hand, if the operator's phone is busy, the next priority is automatically connected to the operator's phone number (1600). In the case of this operator, the same operation is repeated (1700, 1800). As a result, each operator can accept a customer's request for a taxi call service at home without having to reside in a taxi call service center, thereby converting the operator to a part-time job rather than a full-time employee, thereby reducing the cost of operator operation. have.

Hereinafter, the process of providing a taxi call service to a customer who has applied for a taxi call service will be described.

4 is a control flowchart illustrating a method of processing a taxi call service of a customer received in a taxi call service system according to an exemplary embodiment of the present invention.

As shown in FIG. 4, the operator first accesses the Internet to the homepage of the web server 110 in the taxi call service server 100 using his computer 210 (2000). In operation 2100, the ID and password received in advance for the member authentication are input in the ID and password input fields.

When the ID and password are input, the web server 110 determines whether the registered member is a member based on the input ID and password (2200). If it is determined that the operation mode 2200 is not a registered member, it returns to the operation mode 2100 to re-enter the correct ID and password. On the other hand, if the registered member Web server 110 displays a screen for inputting the customer location (2300). Follow the displayed screen instructions to receive the customer's location from the operator. When the location of the customer is input, the web server 110 searches the database DB and searches for a taxi call service vehicle of a tolerance located at a location close to the input customer location (2500). When the vehicle for the taxi call service of the tolerance is searched in the operation mode 2500, a screen for selecting one of the found vehicles to select any one of the found vehicles is displayed (2600). According to the screen display, the operator selects the vehicle for the taxi call service closest to the customer's location (2700). In this case, the web server 110 displays the phone number of the selected vehicle on the screen and requests to input a telephone connection button for allowing the driver and the customer of the selected vehicle to communicate with each other (2900). When the operator presses the telephone connection button according to this request, the operator connects the customer with the driver of the selected vehicle so that the driver directly grasps the detailed location of the customer and moves to the customer's location (3000). Accordingly, in the taxi call center, only a web server and database for handling a taxi call service can be configured, and thus, a taxi call service system can be constructed at a relatively low cost, thereby greatly reducing the cost and maintenance cost of the system construction. Can be.

As described in detail above, the present invention is configured to enable operators to receive a customer's taxi call service application in their own home by using a pass call service, the operator can be converted to part-time employees rather than full-time employees It is effective to reduce the cost.

In addition, the present invention can simplify the system for providing a taxi call service by configuring the operator to access the web server in the taxi call service center using his computer to process the customer's taxi call service according to the system construction It is effective in reducing costs.

Claims (8)

In the taxi call service system for providing a taxi call service, a taxi call service system comprising a plurality of taxi call service vehicles, Customer Phone Operator's phone for taxi call remote service, Pass call system that automatically connects the customer's phone call to the representative phone number to the operator's phone number to call the customer's phone and the operator's phone call, A computer for network connection of the operator, The taxi call service server is networked with the computer, and if the operator connected through the computer is the correct user, the operator can remotely control the taxi call service server to remotely provide the taxi call service to the customer. Taxi call service system, characterized in that authorizing. The taxi call service system of claim 1, wherein the taxi call service system includes a database for storing current location information, tolerance information, and telephone number of the taxi call service vehicle, and the taxi call service server is configured to display the location information input by the operator. Taxi call service system, characterized in that the dispatch of the nearest taxi call service vehicle to the customer. The taxi call service server of claim 2, wherein the taxi call service server searches for a taxi call service vehicle having a tolerance state close to the position information input by the operator in the database, and searches the telephone number of the vehicle selected by the operator. Taxi call service system characterized in that the connection between the customer and the driver's telephone call automatically connected. A customer telephone, a plurality of operator telephones, and a pass call system for automatically connecting to a designated telephone number, wherein the call to the representative telephone number received through the customer telephone through the pass call system is provided with the plurality of operator telephones. Taxi call service reception system that automatically connects to any one of the telephone number, operator receives the customer's application for taxi call service, Permission to use a taxi call remote service according to authentication information inputted through a plurality of taxi call service vehicles, a plurality of operator computers, and a computer connected to the computer and received by the operator who received the taxi call service application of the customer. And a taxi call service processing system including a taxi call service server that dispatches the taxi call service vehicle to the customer according to an operator's taxi call remote providing command inputted through an authenticated computer when authentication is performed. Taxi call service system, characterized in that. Taxi call service system for providing a taxi call service, a plurality of taxi call service vehicle, and an operator operating the taxi call service server dispatches any one of the taxi call service vehicle to a customer In the operation method, Sign up for an operator who wants to provide taxi call remote service. When the call is connected, the customer's call to the representative phone number is automatically connected to the phone number of the registered operator using a pass call service that automatically connects to the designated phone number. When the auto-connected operator connects to the taxi call service server through his computer networked with the taxi call service server, the operator authenticates whether the operator is a registered operator, and if the operator is a registered operator, the operator is the customer. A method of operating a taxi call service system, comprising: granting a remote control to the taxi call service server to remotely provide a taxi call service. 6. The method of claim 5, wherein the telephone number of the operator is registered in the pass call service by setting a priority connection priority, and if a phone number with a high priority connection is in use, the next priority connection is automatically set to the phone number. Taxi call service system characterized in that for operating. 6. The method of claim 5, wherein if the operator is a registered operator, a taxi call service vehicle having a tolerance state closest to the position information input by the operator is allocated to the customer. The vehicle of claim 7, wherein the taxi call service vehicles having a tolerance state close to the position information input by the operator are searched in a database storing current location information, tolerance information, and telephone number of the taxi call service vehicle. Method of operating a taxi call service system characterized in that the telephone number of the customer and the driver by automatically connecting to the telephone number of the vehicle selected by the operator.