KR20040075196A - System for sale controll at an eating house - Google Patents

Abstract

PURPOSE: A system for managing sales is provided to process order particulars by responding to a request from a POS(Point Of Sale) computer when the order particulars of a table is transmitted, prevent the data loss caused by the data collision through a wireless communication method, and correctly process the order particulars. CONSTITUTION: A table caller(1) outputs a call signal depending on an operation signal of a customer. A wireless hand terminal(3) outputs the call contents by the call signal of the table caller, receives/stores the order particulars of the customer by the operation signal of a table manager, and transmits the order particulars information including the table ID information by an order particulars output request signal inputted from the outside. The POS computer(5) transmits the call signal and the order particulars output request signal to the wireless hand terminal through a wireless transceiver by the call signal inputted from the table caller, and receives/stores/transmits the order particulars information of each table inputted from the wireless hand terminal to a kitchen.

Description

System for sale controll at an eating house}

The present invention relates to a sales management system, and more particularly, to a sales management system that can improve the efficiency of various orders and processing operations in the restaurant business management by using a sales point management system.

Currently, the food culture is greatly increased due to the improvement of living standards of each family and the nuclear family. As a result, the food culture business is gradually changing from quantity to quality, and the size of the market is gradually increasing.

However, most of the restaurant management in Korea is called the millennium era, but it has not changed much yet. The most important part of the restaurant business such as order method, cost management, inventory management, and sales management still remains out of the old-fashioned management. As a result, the service and various convenience facilities required by customers are not provided, and the competitiveness is deteriorated due to the inefficiency of management through inefficient management.

Therefore, in recent years, a method for more efficient management of restaurant management has been sought from the old-fashioned management method. For example, a management method using a point-of-sale management system.

Point of the sales system (hereinafter referred to as "force system") is a convenient, quick and accurate way to calculate product sales by connecting an optical automatic reader to a computer-based terminal rather than a conventional key-in cash register. It is a system that not only processes, but also analyzes and stores the sales information collected at this time, processes the information, and manages it in connection with purchase, delivery, and inventory to provide information necessary for store operation and management.

In other words, by sending data from the customer table to the counter computer and kitchen at the same time as the order through the wireless terminal, the ordering and serving work becomes very fast and accurate, and the counter work is distributed so that customers are not pushed in the calculation. There is an advantage in improving customer service by focusing on hospitality.

However, in case of using the infrared communication method in the above-mentioned POS system, in order to transmit the order history through the wireless terminal, it is necessary to install the additional facilities for the wireless communication and the hassle that needs to be transmitted after moving to the communication range of the receiver. have.

In order to solve this problem, a force system using an RF communication method has recently been operated. However, in the case of the RF communication method as described above, when the order details are inputted simultaneously from several wireless terminals to the POS computer and the kitchen, there is a problem in that the order details are not processed due to data loss due to data collision.

SUMMARY OF THE INVENTION The present invention has been made to solve the above object, and an object of the present invention is to provide a sales management system that processes an order in response to a request from a POS computer when it is desired to transmit the order of a table. .

Furthermore, it is an object of the present invention to provide a sales management system that prevents data loss due to data collision through a wireless communication method and accurately processes the order.

It is also an object of the present invention to provide a sales management system that can provide a high quality service by quickly responding to the call signal of the customer through various call display methods.

1 is a view schematically showing the configuration of a sales management system according to an embodiment of the present invention.

2 is a block diagram showing the configuration of a force computer shown in FIG.

3 is a block diagram showing the configuration of the wireless hand terminal shown in FIG.

<Explanation of symbols for the main parts of the drawings>

1: table pager

3: wireless handheld terminal

31 control unit 32 wireless transceiver 33 memory unit 34 control unit

35 display unit 36 motor drive unit 37 timer

5: force computer

51 operation unit 52 wireless transceiver 53 memory unit

54: control unit 55: display unit 55: receipt output unit

According to an aspect of the present invention for achieving the above object, a sales management system according to the present invention includes a table pager for outputting a call signal according to a customer's operation signal; Outputs the contents of the call according to the call signal of the table pager, inputs and stores the order details of the customer according to the operation signal of the table representative, and includes the corresponding table identification information according to the order history output request signal input from the outside. A wireless handset for transmitting information; In response to a call signal input from the table pager, a call signal and an order history output request signal are transmitted to a corresponding wireless hand terminal through a wireless transceiver, while receiving and storing order history information of each table input from the wireless hand terminal. Force computer for outputting this to the kitchen; characterized in that it comprises a.

According to this aspect of the present invention, the sales management system according to the present invention is not a one-way communication method between the wireless hand terminal and the POS computer, but a bidirectional communication method, that is, each table stored in the wireless hand terminal in response to a request for the order history of the POS computer. By sending the order history of the table together with the identification information of the table, it is possible to accurately and quickly process the order history for each table.

According to an auxiliary aspect of the present invention, the control unit of the force computer transmits the transaction termination signal to the corresponding wireless handset through the wireless transceiver according to the transaction termination signal of the table input through the operation unit, and the wireless handset. The control unit may remove the order history information of the corresponding table stored in the memory unit according to the transaction type signal input through the wireless transceiver.

According to this aspect of the present invention, the sales management system according to the present invention automatically removes the order history information of the corresponding table stored in the wireless hand terminal according to the signal input from the force computer at the end of the transaction, according to the transaction situation wirelessly This reduces the burden on employees who need to manage hand terminals.

In addition, according to the auxiliary aspect of the present invention is characterized in that the data transmission and reception between the table pager and the force computer, the force computer and the wireless handheld terminal through a wireless LAN (Wireless LAN) method.

According to this aspect of the present invention, the sales management system according to the present invention performs data transmission and reception between a POS computer and a wireless hand terminal through a wireless LAN method, even if the order details are simultaneously input from several wireless hand terminals to the force computer. It is possible to prevent data loss due to collisions between data such as this, so that orders of each table can be processed more quickly and accurately.

In addition, according to an additional aspect of the present invention, the control unit of the wireless hand terminal of the sales management system according to the present invention, when the call signal input through the wireless transceiver is a call signal of the corresponding wireless hand terminal vibration outputting a vibration generating signal The apparatus may further include a mode controller, and the wireless hand terminal further includes a motor driver configured to drive the vibration motor according to a control signal input from the vibration mode controller.

According to this aspect of the present invention, the sales management system according to the present invention provides a high-quality service that satisfies the needs of customers by quickly responding to the call signal of the customer even in crowded stores.

These and further auxiliary aspects of the present invention will become more apparent through the following preferred embodiments with reference to the accompanying drawings. Hereinafter, the present invention will be described in detail to enable those skilled in the art to easily understand and reproduce the present invention.

1 schematically shows the configuration of a sales management system according to an embodiment of the present invention. As shown in FIG. 1, the sales management system according to the present invention includes a table pager 1 installed at each table and outputting a call signal, a wireless hand terminal 3 for inputting order details of the table, and the wireless hand. A force computer 5 for processing the order history for each table according to the order history information input from the terminal 3 is included.

By managing stores using wireless handheld terminals and POS computers, productivity can be improved due to checkouts, accuracy of sales prices, improvement of high-quality services, efficiency of management in stores, reduction of handling of unpopular items and inventory reduction, and appropriate sales prices. It is possible to establish various management information systems, such as setting up and maintaining proper inventory.

In addition, through the store management as described above, the restaurant caters to checkout process quickly, prevents the cashier's training time and prevents miscalculation or order error due to manual work, automatic issuance of various slips and receipts and efficient manpower. Management can reduce labor costs. In addition, it is possible to easily understand the sales status through the screen inquiry and can easily increase the efficiency of issuing and settlement of receipts.

In addition, the consumer can call the employee through the table pager to conveniently request the service, and can improve the reliability of the restaurant by using a receipt in which the menu is specified, as well as reducing waiting time at checkout. Can be obtained.

Hereinafter, each component included in the sales management system according to the present invention will be described in detail with reference to the accompanying drawings.

The table pager 1 is button-type, is provided for each table and outputs a call signal in accordance with a customer's operation signal.

The wireless hand terminal 3 outputs the contents of the call according to the call signal of the table pager 1, inputs and stores the order details of the customer according to the operation signal of the table manager, and outputs an order history request signal input from the outside. In order to transmit the order information including the identification information of the table according to, as shown in Figure 2, the operation unit 31 for inputting the operation signal, the wireless transmission and reception unit 32 for data communication and the corresponding wireless hand An order input through the operation unit 31 is controlled to display the contents of a call according to a call signal received through the memory unit 33 and the wireless transceiver 32 in which the identification information of the terminal 3 is stored. It includes a control unit 34 for controlling the transmission of the details information to the force computer 5 and a display unit 35 for outputting the call content in accordance with the output signal of the control unit 34. .

The operation unit 31 may include a plurality of function keys for inputting order details, for example, a table selection key for selecting a number of a corresponding table, various function keys such as a menu shift key, a menu setting key, a cancel key, etc. according to an order selection. And numeric keys.

In the embodiment of the present invention, the operation unit 31 is not limited to the button input method, but also through a touch screen method that includes a menu board and a number plate as well as order input details.

The wireless transceiver 32 transmits / receives data with the force computer 5, receives a call signal and an order history output request signal input from the force computer 5, and outputs the signal to the controller 34. In accordance with the control signal of the control unit 34 transmits the order history information of each pre-stored table to the force computer (5).

According to an auxiliary aspect of the present invention, the communication method with the POS computer 5 through the wireless transceiver 32 is data transmitted and received by a WLAN method. Accordingly, even if order history information is simultaneously transmitted from several wireless handheld terminals to the POS computer, accurate order history information can be transmitted without data loss due to data collision.

Meanwhile, the memory unit 33 may include identification information of the wireless hand terminal 3, identification information of the table pagers 1, text data corresponding to the call signals of the pagers 1, various menu information, and the operation unit ( 31) Order history information of each table entered through (31) is stored.

Here, the identification information of the wireless hand terminal is identification information for each wireless hand terminal used in the store, the identification information for the table pager is identification information for tables in charge of each wireless hand terminal, the order details The information includes the customer's order and the identification of the table.

The control unit 34 outputs corresponding text data stored in the memory unit 33 according to a call signal input through the wireless transmission / reception unit 33, and displays the order details of the table input through the operation unit 31. The control unit stores the order history information of each table stored in the memory unit 33 according to the order history output request signal received through the wireless transceiver 32. The control unit 34 transmits a response signal to the call signal input through the operation unit 31 to the force computer 5 through the wireless transmission / reception unit 32.

That is, the control unit 34 stores the order history information in the memory unit according to the order completion signal input through the operation unit 31, and then stores the order history information in response to the order history output request signal from the force computer 5. The order history information for each table stored in 33 is transmitted to the force computer 5.

On the other hand, the output of the call content according to the call signal received through the wireless transmission / reception unit 32 outputs the corresponding character data, for example, "table number 1 call" according to the call signal as described above. However, the present invention is not limited thereto, and the contents of the call can be edited and output using the identification information of the table included in the call signal and the character data stored in the memory 33, for example, "It is a call to the number table." Do.

The display unit 35 displays the contents of the call according to the output signal of the text data input from the controller 34, and outputs the contents through an independent screen. In the case of inputting an operation signal through the touch screen as described above, it is also possible to output the call contents through the touch screen.

In addition, according to an additional aspect of the present invention, the wireless hand terminal 3 further includes a motor driver 36 for driving the vibration motor. Accordingly, the controller 34 further includes a vibration mode controller 341 which outputs a vibration generation signal when the call signal input through the wireless transceiver is a call signal of the corresponding wireless hand terminal.

According to this aspect, even if the inside of the store is crowded, it is possible to provide a high quality service that satisfies the needs of customers by responding quickly to the call signal of the customer.

In addition, according to an additional aspect of the present invention, the wireless hand terminal 3 further includes a timer 37 for outputting a current time, and the control unit 34 is configured to transmit the force computer through the wireless transceiver unit 32. Synchronize the time information of the timer 37 according to the time information input from 5).

Therefore, when the order history of each table is input through the operation unit 31 while outputting the current time through the timer 37, the order time is stored together and transmitted to the force computer. At this time, for accuracy of the order time, it is preferable that the time of the timer and the time computer included in the wireless hand terminal are synchronized.

The wireless hand terminal including the above configuration outputs the contents of the call according to the received call signal to the person in charge of the table, saves the order history of the input table, and writes the order according to the order history output request signal input from the POS computer. The order of the stored table is sent along with the identification of the table to the force computer.

Meanwhile, the force computer 5 transmits a call signal and the order history output request signal to a corresponding wireless hand terminal 3 through a wireless transceiver 52 according to a call signal input from the table pager 1, Receiving and storing the order history information input from the wireless hand terminal (3) and at the same time outputting it to the kitchen, as shown in Figure 3, the operation unit 51 for inputting the operation signal, and data communication The wireless transceiver 52, a memory 53 for storing identification information of the table pager 1 and the wireless handset 3, and a call signal received through the wireless transceiver 52. In response to the corresponding wireless hand terminal 3, the control unit 54 for receiving and processing order history information of each table stored in the wireless hand terminals and the display unit 55 for outputting the order history information and the order within the order. Outputting a payment according to history includes a receipt output unit 56.

The operation unit 51 is for inputting an operation signal of a manager who manages a store, and includes a plurality of function keys and numeric keys. However, in the embodiment of the present invention, the operation unit 51 is not limited thereto, and may use a touch screen method capable of input and output.

The wireless transceiver 52 transmits and receives data between the table pager 1 and the wireless handheld terminal 3 and transmits and receives data through a wireless LAN method.

The memory unit 53 stores identification information, various menu information, and order history information for each table, for each table pager 1 and wireless handset 3 installed in the entire store, and inputs the order history. The main program that stores the sales status and settlement using the information is stored.

Meanwhile, the controller 54 transmits a call signal to the corresponding wireless hand terminal 3 and receives a response signal according to the call signal of the table pager 1 received through the wireless transceiver 52. According to the order history output request signal transmitted to the wireless hand terminal 3, the order history information of each table is output to the screen and the kitchen, and outputs a control signal to store it in the memory unit 53, and the operation unit In accordance with the transaction termination signal input from the (51) to control the payment history information according to the order history information of the table.

Accordingly, the force computer according to the present invention transmits the order history output request signal to the wireless hand terminal at a real time or at regular time intervals as described above, and accordingly outputs the order history information of each table received from each wireless hand terminal to the kitchen. In other words, the order history information received at the same time as the output to the printer will be stored in the memory unit.

The order history information stored as described above is outputted through the display unit 55 according to the table selection signal input from the operation unit 51, and the transaction end signal of the corresponding table is input to the memory unit 53. It executes the settlement operation according to the order history through the stored program, and outputs the payment history information in which the ordered menu is specified to the display unit 55 and the receipt printer 56.

Therefore, the sales management system according to the present invention including the above configuration is a bidirectional communication method between the wireless hand terminal and the POS computer, that is, the order history of each table stored in the wireless hand terminal according to the order history request of the POS computer. By sending along with the identification information, it is possible to accurately and quickly process the order history for each table.

In addition, by enabling remote ordering through wireless communication, it is possible to prevent employees' shortage of traffic and order errors, which enables efficient management of human resources, thereby securing customer service time, thereby providing higher quality services to customers. It becomes possible.

On the other hand, according to the auxiliary aspect of the present invention, the control unit 54 controls to transmit the transaction termination signal to the corresponding wireless hand terminal 3 when the transaction termination signal of the table is input through the operation unit 51, and the wireless The control unit 34 of the hand terminal removes the order history information of the corresponding table stored in the memory unit 33 according to the transaction termination signal input through the wireless transmission / reception unit 32.

Therefore, the sales management system according to the present invention stores the order history information of each table in the wireless hand terminal until the transaction termination signal is input from the POS computer, and then automatically enters the order history information of the corresponding table when the transaction termination signal is input. This eliminates the burden on employees who need to manage their wireless handsets, depending on the transaction.

As described above, the sales management system according to the present invention transmits the order history of each table stored in the wireless hand terminal with the identification information of the table according to the order history request of the POS computer, thereby accurately and quickly transmitting the order history for each table. Can be processed.

In addition, by enabling remote order through wireless communication, it is possible to prevent employees' shortage of movement and order errors, which enables efficient management of human resources, and also provides time for customer service, thereby providing higher quality service to customers. It can be provided.

In addition, by transmitting and receiving data between the POS computer and the wireless handheld terminal through the wireless LAN method, even if an order history is input from the multiple wireless handheld terminals simultaneously to the POS computer, data loss due to the conventional data collision can be prevented. You can quickly and accurately process orders for each table.

In addition, through a variety of call display methods, for example, vibration of the wireless hand terminal according to the call signal or output of call contents, even in a crowded store, it provides a high quality service that satisfies the customer's needs by responding to the call signal of the customer quickly. Done.

Although the present invention has been described with reference to the accompanying drawings, it will be apparent to those skilled in the art that many different and obvious modifications are possible without departing from the scope of the invention from this description. Therefore, the scope of the invention should be construed by the claims described to include many such variations.

Claims (7)

A table pager 1 for outputting a call signal in accordance with a customer operation signal; Outputs the contents of the call according to the call signal of the table pager 1, inputs and stores the order details of the customer according to the operation signal of the table representative, and includes corresponding table identification information according to the order history output request signal input from the outside. A wireless handset 3 for transmitting order history information to be made; In response to a call signal input from the table pager 1, a call signal and an order history output request signal are transmitted to the corresponding wireless hand terminal 3 through a wireless transceiver 52, and input from the wireless hand terminal 3. A force computer 5 for receiving and storing order history information of each table to be output to the kitchen; Sales management system comprising a. The method of claim 1, wherein the force computer 5 is: An operation unit 51 including a plurality of function keys and numeric keys for inputting an operation signal of a manager; A wireless transceiver 52 which transmits and receives data with the table pager 1 and the wireless handset 3; A memory unit 53 which stores identification information, various sales information, and order history information of each table for the table pager 1 and the wireless hand terminal 3; According to the call signal of the table pager 1 received through the wireless transceiver 52, the call signal is transmitted to the corresponding wireless hand terminal 3, and a response signal is received thereto, and to each wireless hand terminal 3, According to the order history output request signal transmitted to control the output of the order history information of each table to the screen and the kitchen to store it in the memory unit 53, according to the transaction termination signal input from the operation unit 51 A controller 54 which controls to output payment history information according to the order history information of the corresponding table; A display unit 55 for outputting order history information according to a screen output signal input from the control unit 54; A receipt output unit 56 for outputting payment history information according to a receipt output signal input from the control unit 34; Sales management system comprising a. The wireless hand terminal (3) according to claim 2, wherein: An operation unit 31 including a plurality of function keys and numeric keys for inputting an operation signal of a person in charge of the table; A wireless transceiver 32 which transmits and receives data with the force computer 5; The memory unit stores identification information of the wireless hand terminal 3, identification information of the table pagers 1, text data corresponding to the call signal of the pagers 1, various sales information, and the order of each table. With 33, Outputs corresponding character data stored in the memory unit 33 according to a call signal received through the wireless transceiver 32, and controls to store order details of a table input through the operation unit 3; A control unit 34 controlling to transmit order history information of each table stored in the memory unit 33 according to the order history output request signal received through the wireless transceiver 32; And a display unit (35) for displaying the contents of the call according to the output signal of the text data inputted from the control unit (34). The method of claim 3, wherein The control unit 54 of the POS computer transmits a transaction termination signal to the wireless handset 3 through the wireless transceiver 52 in accordance with the transaction termination signal of the table input through the operation unit 51, The control unit 34 of the wireless hand terminal removes the order history information of the corresponding table stored in the memory unit 33 according to the transaction termination signal input through the wireless transceiver unit 32. . The method according to claim 3 or 4, The vibration mode control unit 341 further outputs a vibration generation signal when the control signal 34 of the wireless hand terminal is a call signal input through the wireless transmission / reception unit 32. Include, The wireless hand terminal (3) further comprises a motor drive unit (36) for driving the vibration motor in accordance with a control signal input from the vibration mode control unit (341). The radio handheld terminal according to claim 3 or 4, characterized in that: Further includes a timer 37 for outputting the current time, The control unit (34) is characterized by synchronizing the time information of the timer (37) according to the time information input from the force computer (5) through the wireless transmission and reception unit (32). The method according to any one of claims 1 to 4, Sales management system, characterized in that the data transmission and reception between the table pager (1) and the force computer (5) and the force computer (5) and the wireless handheld terminal (3) is performed via a wireless LAN.