KR20040050341A - Apparatus and method for providing an ARS service - Google Patents

Abstract

PURPOSE: A device for supplying an ARS service is provided to realize an ARS function on a personal telephone number or a company telephone number without constructing ARS equipment, and to supply an ARS service to an originator, thereby implementing the ARS service at low price. CONSTITUTION: A service profile portion(120) stores information including telephone numbers of many subscribers. An originating exchange(110) receives a telephone number of a receiver inputted by an originator, and checks whether the received telephone number is registered in an ARS service by retrieving the service profile portion(120). A receiving exchange(130) receives the telephone number of the receiver. An ARS sound source storing portion(150) stores an ARS sound source including voice contents of the subscribers. An ARS server(140) receives the telephone number of the receiver, and supplies an ARS menu of the receiver and a sound source including the voice contents to the originator.

Description

Apparatus and method for providing an ARS service

The present invention relates to an apparatus and method for providing ARS services, and more particularly, to an apparatus and method for providing ARS services to callers by implementing ARS in a telephone number of an individual or a small company without having to establish an ARS facility for an individual or a company. will be.

In general, ARS (Automatic Response System) service is the ARS server automatically answers the incoming call to the Private Branch eXchange (PBX) installed on the premises through the public switched telephone network (PSTN) to provide the stored voice information I say that.

In order to provide a conventional ARS service, an individual or a company needs to establish a private exchange, an ARS server, a sound source database, etc. in a premises such as a home, a company, and thus, there is a costly problem.

On the other hand, with the widespread use of the Internet, individuals can create their own personalized virtual spaces by creating personal homepages on websites provided by Internet service providers (ISPs).

In addition to the widespread use of the Internet, mobile communication terminals have also become widespread and have become an indispensable product in the lives of teenagers as well as adults. In particular, in recent years, various services are provided through a mobile communication terminal. For example, there is a coloring service, which is a service in which a ring back tone is replaced with a sound source selected by a user and is heard by the counterpart.

In this way, the user can express his or her personality by using the service provided to the mobile communication terminal through the mobile communication network.

However, as the types of services provided are limited, there is a limit in expressing one's personality using a communication terminal.

Accordingly, the present invention provides an ARS service providing apparatus and method for implementing an ARS service at a low cost to an individual or a company, and in particular, an ARS service to a communication terminal number at a low cost for an individual. Implement to express your own personality.

1 is a block diagram illustrating an ARS service providing apparatus according to the present invention;

FIG. 2 is a block diagram illustrating a detailed configuration of the ARS server shown in FIG. 1;

3 is a block diagram illustrating another embodiment of an ARS service providing apparatus according to the present invention;

4 is a flowchart illustrating a method of providing an ARS service according to the present invention;

5 is a flowchart illustrating a method of storing and / or updating ARS menu configuration and / or content over a network according to the present invention.

In order to achieve the above object, the ARS service providing method according to the present invention,

(a) a service profile section for storing information including a telephone number of a plurality of subscribers subscribed to the ARS service, whether the called party's telephone number is subscribed to the ARS service by receiving the called party's telephone number; Checking by; (b) if the called party number is subscribed to the ARS service, sending the called party number to an ARS server; And (c) providing, by the ARS server, a sound source including the ARS menu and voice content of the called party stored in advance to the caller.

In addition, the ARS service providing method according to the present invention, (d) when the caller receives a menu for the call with the called party and the ARS server receives the step of connecting the call with the called party; (e) receiving from the at least one content provider information regarding the ARS menu configuration and / or voice content selected by the subscriber from the subscriber via a network; (f) transmitting information regarding the ARS menu configuration and / or the voice content to the ARS server through the network; And (g) the ARS server receiving information on the ARS menu configuration and / or the voice content, and storing and / or updating the ARS menu configuration and / or voice content.

In order to achieve the above object, the ARS service providing apparatus according to the present invention,

A service profile unit for storing information including phone numbers of a plurality of subscribers subscribed to the ARS service; An originating exchange that receives the called party's telephone number inputted by the calling party and searches and checks the service profile unit whether the called party's telephone number subscribes to the ARS service; A called side exchange receiving the called party number from the calling side exchange; An ARS sound source storage unit for storing an ARS sound source including voice contents previously stored by the plurality of subscribers; And an ARS server receiving the called party's telephone number from the called side exchange and providing the caller with a sound source including the ARS menu and voice contents of the called party stored in advance.

In addition, the ARS service providing apparatus according to the present invention, is connected to the ARS server gateway for connecting the ARS server with a network; And a web service server receiving information on menu configuration and / or voice content selected by the subscribers from at least one content provider through the network and transmitting the received information from the at least one content provider to the ARS server through the network and the gateway. Further, the ARS server is more preferably receiving and receiving the information on the menu configuration and / or the voice content to store and / or update the menu configuration and / or voice content.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

First, an ARS service providing apparatus according to the present invention will be described.

1 is a block diagram illustrating an ARS service providing system including an ARS service providing apparatus according to the present invention.

Referring to FIG. 1, in the ARS service providing system, all communication terminals of a subscriber who is a caller and a receiver are mobile communication terminals, and the ARS service providing apparatus 100 provides ARS service to a phone number of a subscriber's mobile communication terminal. The caller is provided with the ARS service using the communication terminal, and the ARS service providing apparatus 100, the caller mobile communication terminal 210, the subscriber mobile communication terminal 213, the subscriber computer 220, the Internet 230 and First to Nth content providers 241 and 243.

The ARS service providing apparatus 100 includes an originating exchange 110, a service profile unit 120, a destination exchange 130, an ARS server 140, an ARS sound source storage unit 150, a gateway 160, and a web service. Server 170.

The ARS service providing apparatus 100 according to the present invention is generally implemented by a communication provider or an ARS service provider that has already established a network for a telephone call.

The caller inputs the incoming telephone number using his mobile terminal 210 and then presses the call button.

After the calling party exchange 110 receives the incoming call number input by the caller, the call exchanger 110 retrieves the phone numbers of a plurality of subscribers subscribed to the ARS service stored in the service profile unit 120 and the incoming call number subscribes to the ARS service. Check whether the phone number is a valid phone number. The calling party exchange 110 transmits the called phone number to the ARS server 140 via the called party exchange 130 if the called phone number is a telephone number subscribed to the ARS service. If the called phone number is not a phone number subscribed to the ARS service, the calling party exchange 110 passes through the called party exchange 130 to form a call path with the called party's mobile communication terminal corresponding to the called phone number. Connect a call between them.

The service profile unit 120 stores information on types of services subscribed to by other subscribers, including phone numbers of a plurality of subscribers subscribed to the ARS service.

The ARS server 140 receives an incoming phone number subscribed to the ARS service from the destination exchange 130, provides the caller with an ARS menu corresponding to the received incoming phone number, and provides a sound source corresponding to the menu selected by the caller. The ARS service is provided by taking the sound source from the storage unit 150 and sending it to the caller. In addition, while receiving the ARS service, the ARS server 140 connects the call with the subscriber through the destination exchange 130 when the caller selects and inputs a menu for the call with the subscriber.

The ARS sound source storage unit 150 stores sound sources such as voice content stored in advance by subscribers for each subscriber subscribed to the ARS service.

In addition, the ARS service providing apparatus 100 according to the present invention further includes a gateway 160 and a web service server 170, in which an ARS service subscriber upgrades his or her ARS menu configuration through the Internet or provides content providers 241, 243) selects desired content from among various contents provided by the ARS service.

That is, the subscriber accesses the web service server 170 through his computer 220 connected to the Internet. The ARS menu configuration is newly established or updated through the web site provided by the web service server 170. In addition, the subscriber may request the web service server 170 to select a desired one among voice contents provided by the plurality of content providers 241 and 243 and store it as a sound source provided by a specific menu of its ARS service. Audio content provided by the content providers 241 and 243 may include weather information, stock information, traffic information, and the like.

2 is a block diagram illustrating a detailed configuration of the ARS server 140 shown in FIG. 2, the ARS server 140 includes a controller 141, a subscriber DB 143, a subscriber ARS configuration menu storage 145, and a communication unit 147.

The subscriber DB 143 stores information such as telephone numbers of subscribers subscribed to the ARS service.

The subscriber-specific ARS configuration menu storage unit 145 stores an ARS configuration menu of each subscriber subscribed to the ARS service.

The communication unit 147 is responsible for data transmission and reception with the destination exchange 130 and data transmission and reception with the gateway 160.

The controller 141 controls the subscriber DB 143, the subscriber-specific ARS configuration menu storage 145, and the communication unit 147 to provide the ARS service according to the present invention. Receives the incoming telephone number input through the destination exchange 130 from the communication unit 147, searches the subscriber DB 143, reads the corresponding subscriber information, and displays the ARS configuration menu corresponding to the subscriber information. Read from the configuration menu storage unit 145 and provides the caller through the communication unit 147. When the caller selects a specific menu, the sound source corresponding to the selected menu is read from the ARS sound source storage unit 150 and provided to the caller through the communication unit 147.

In addition, the controller 141 connects the call with the subscriber through the destination exchange 130 when the caller selects and inputs a menu for the call with the subscriber while receiving the ARS service.

3 is a block diagram illustrating an ARS service providing system including another embodiment of an ARS service providing apparatus according to the present invention.

Referring to the drawings, the ARS service providing system ARS service providing apparatus 300, caller-side landline phone 410, subscriber-side landline phone 413, subscriber computer 220, the Internet 230 and the first content provider N-th content providers 241 and 243.

The ARS service providing apparatus 300 includes an originating exchange 310, a called exchange 330, an ARS server 340, an ARS sound source storage 350, a gateway 360, and a web service server 370. . In addition, the destination side exchange 330 includes a service profile unit 331.

In the ARS service providing system shown in FIG. 3, all communication terminals of a subscriber who is a caller and a receiver are wired telephones, and the ARS service providing apparatus 100 implements an ARS service to a telephone number of a subscriber's wired telephone and uses a wired telephone. In this embodiment, the caller receives the ARS service.

The ARS service providing apparatus 300 illustrated in FIG. 3 is an ARS service providing apparatus 100 illustrated in FIG. 1 in a part of an exchange network that connects a caller to the ARS server 340 as the ARS service is implemented in a telephone number of a wireline telephone. ) Is different.

That is, the calling side exchange 310 receives the incoming telephone number input by the caller and transmits the incoming telephone number to the called side exchange 330.

The called party exchange 330 searches the service profile unit 331 to check whether the called phone number is a phone number subscribed to the ARS service. The called party exchange 330 transmits the called phone number to the ARS server 140 when the called phone number is a phone number subscribed to the ARS service. However, if the called phone number is not a phone number subscribed to the ARS service, a call path between the called party and the called party is established by forming a call path with the called party's landline phone corresponding to the called phone number.

The functions of the ARS server 340, the ARS sound source storage unit 350, the gateway 360, and the web service server 370 are the same as those of the corresponding device of FIG. 1. However, in the present embodiment, unlike the ARS server 340 and the ARS sound source storage unit 350 directly connected to the ARS sound source storage unit 150 of FIG. 1, the ARS server 340 and the ARS sound source storage unit 350 are connected to the network through the gateway 360. Are interconnected by each other. Similarly, the ARS server 140 and the ARS sound source storage unit 150 of FIG. 1 may be implemented to be interconnected by a network through the gateway 160.

The ARS service providing apparatuses 100 and 300 according to the present invention described above may be implemented by a communication service provider that has already established a network for a telephone call or a separate ARS service provider or a communication service provider and an ARS service provider. have.

Hereinafter, an ARS service providing method according to the present invention will be described with reference to the accompanying drawings.

4 is a flowchart illustrating a method of providing an ARS service according to the present invention.

The ARS service providing apparatus 100 (300) receives the called party's telephone number input by the caller (step 510).

The service profile unit 120, 331 is searched to determine whether the called party number is subscribed to the ARS service (step 520).

It is determined whether or not the ARS service is subscribed (step 530). If the subscriber is subscribed to the ARS service, the called party number is transmitted to the ARS servers 140 and 340 (step 540).

The ARS server 140 or 340 transmits a corresponding ARS configuration menu and a sound source corresponding to each menu to the caller to provide an ARS service (step 550).

If the called party number is not subscribed to the ARS service, the call is connected with the called party (step 560).

5 is a flowchart illustrating a method of storing and / or updating ARS menu configuration and / or content through a network according to the present invention.

The web service server 170 or 370 receives ARS menu configuration information and / or voice content from the subscriber via the network (operation 570).

The web service servers 170 and 370 transmit ARS menu configuration information and / or voice content to the ARS servers 140 and 340 through the network (operation 580).

The ARS server 140 or 340 stores ARS menu configuration information and / or voice content in the subscriber-specific ARS configuration menu storage unit 145 or the ARS sound source storage units 150 and 350 (step 590).

The invention can also be embodied as computer readable code on a computer readable recording medium. The computer-readable recording medium includes all kinds of recording devices in which data that can be read by a computer system is stored. Examples of computer-readable recording media include ROM, RAM, CD-ROM, magnetic tape, floppy disks, optical data storage devices, and the like, and may also be implemented in the form of a carrier wave (for example, transmission over the Internet). It includes being. The computer readable recording medium can also be distributed over network coupled computer systems so that the computer readable code is stored and executed in a distributed fashion.

As described above, the ARS service providing apparatus and method according to the present invention provides the following effects.

First, an individual or a company can implement ARS service at low cost by using the ARS service providing apparatus according to the present invention, which is established by a telecommunications operator or an ARS service provider, without having to purchase and install its own equipment to provide ARS service. Become.

Second, in particular, individuals implement ARS services on their phone numbers to provide callers with weather, securities information, etc. from various providers and contents providers such as self-introduction, voice message, voice mail, etc. The phone number of the can be given a function such as a unique voice information portal (portal).

Third, the carrier or ARS service provider may create a new revenue model by providing the ARS service according to the present invention.

Fourth, since the call is directly connected to the ARS server through the destination exchange, the call ring tone is not transmitted to the caller who has dialed the telephone number subscribed to the ARS service according to the present invention and is immediately connected to the ARS service. In addition, since the service is operated before the call connection sound generation interval, the call charge can be transferred to either the caller or the subscriber of the ARS service, thereby enabling a flexible call rate system.

Claims (12)

(a) a service profile section for storing information including a telephone number of a plurality of subscribers subscribed to the ARS service, whether the called party's telephone number is subscribed to the ARS service by receiving the called party's telephone number; Checking by; (b) if the called party number is subscribed to the ARS service, sending the called party number to an ARS server; And and (c) providing, by the ARS server, a sound source including the ARS menu and voice content of the called party stored in advance to the caller. The method of claim 1, wherein step (a) (a1) receiving the called party's telephone number input by the calling party at the calling exchange; And and (a2) checking, by the calling exchange, the service profile unit to check whether the called party's telephone number subscribes to an ARS service. The method of claim 1, wherein step (a) (a3) receiving a called party's telephone number input by the calling party at a calling side exchange; (a4) the originating exchange transmitting the called party's telephone number to the called exchange; And and (a5) checking, by the destination exchange, the service profile unit to check whether the called party number is subscribed to an ARS service. The method of claim 1, wherein step (b) (b1) if the called party number is not subscribed to the ARS service, sending the called party number to a called party exchange; And (b2) further comprising the step of the called exchange switching the call to the called party. According to claim 1, (d) when the caller selects a menu for the call with the called party and the ARS server receives the call, connecting the call with the called party. According to claim 1, (e) receiving from the at least one content provider information regarding the ARS menu configuration and / or voice content selected by the subscriber from the subscriber via a network; (f) transmitting information regarding the ARS menu configuration and / or the voice content to the ARS server through the network; And (g) receiving, by the ARS server, information on the ARS menu configuration and / or the voice content, and storing and / or updating the ARS menu configuration and / or voice content. Way. A service profile unit for storing information including phone numbers of a plurality of subscribers subscribed to the ARS service; An originating exchange that receives the called party's telephone number inputted by the calling party and searches and checks the service profile unit whether the called party's telephone number subscribes to the ARS service; A called side exchange receiving the called party number from the calling side exchange; An ARS sound source storage unit for storing an ARS sound source including voice contents previously stored by the plurality of subscribers; And And an ARS server receiving the called party's telephone number from the called side exchange and providing the caller with a sound source including the ARS menu and voice contents of the called party stored in advance. The method of claim 7, wherein The calling party exchange transmits the called party number to the called party exchange, if the called party number is not subscribed to the ARS service, and the called party exchange connects a call to the called party; Provision device. An originating exchange that receives the called party's telephone number entered by the caller; A service profile unit for storing information including phone numbers of a plurality of subscribers subscribed to the ARS service; A called side exchange receiving the called party number from the calling side exchange and searching the service profile unit to check whether the called party number is subscribed to the ARS service; An ARS sound source storage unit for storing an ARS sound source including voice contents previously stored by the plurality of subscribers; And And an ARS server receiving the called party's telephone number from the called side exchange and providing a sound source including the called party's ARS menu and voice content pre-stored to the caller. The method of claim 9, And the called party exchange device connects a call to the called party if the called party number is not subscribed to the ARS service. The method according to claim 7 or 9, And the ARS server connects a call with the called party when the caller selects a menu for calling the called party. The method according to any one of claims 7 to 10, A gateway connected to the ARS server to connect the ARS server to a network; And A web service server receiving information on menu configuration and / or voice content selected by the subscribers from the at least one content provider through the network and transmitting the information to the ARS server through the network and the gateway; Including more, The ARS server receives the information on the menu configuration and / or the voice content is received ARS service providing apparatus for storing and / or updating the menu configuration and / or voice content.