KR20040033134A - System and method for confirming boarding safety - Google Patents

Abstract

PURPOSE: An on-board security checking system and a method therefor are provided to automatically check and store identities of a driver and a passenger at a point when the passenger gets on a car and again check them with respect to their security at a point when the passenger arrives at a destination. CONSTITUTION: A call center(100) checks and stores identities a passenger and a driver at a point when the passenger gets on a car and again checks whether the driver and the passenger are in security after the client arrives at a destination. A passenger mobile communication terminal(200) and a driver mobile communication terminal(210) are connected to the call center(100) through a mobile communication system(300). The mobile communication system(300) provides wireless mobile communication service to a plurality of mobile communication subscribers, and relays data provided from the mobile terminal(200) by being connected to the call center(100). A security system(400) tracks a passenger or a car(driver) if the passenger or the driver are not checked whether they are in a normal condition at a passenger's arrival time.

Description

Ride safety confirmation system and method {SYSTEM AND METHOD FOR CONFIRMING BOARDING SAFETY}

The present invention relates to a ride safety check system and method, and more particularly to a ride safety check system and method for ensuring the identity and safety of passengers and drivers in a commercial vehicle, such as a taxi.

As is well known, crimes against passengers or crimes against taxi drivers using taxis are almost impossible to prevent in advance due to their characteristics. Recently, various methods for preventing a crime against a taxi or a taxi have been proposed, for example, a method of protecting a driver by installing a partition using bulletproof glass between the passenger and the driver. However, even in this case, there is a problem that it is difficult to completely prevent the occurrence of crime, and it is difficult to secure the identity of the criminal (passenger or driver) in case of a crime.

If it is possible to automatically check the identity of passengers and drivers using these taxis and to check whether they normally operate or not, it is possible to ensure the safety of the taxi driver as well as the taxi driver. We will be able to further improve our service to our users.

Accordingly, the present invention has been devised in view of the above, and automatically identifies and stores the identity of the driver and the passenger at the time when the passenger boards the vehicle and checks whether the driver and the passenger are abnormal when the passenger arrives at the destination. It is an object of the present invention to provide a system and method for confirming riding safety.

According to an embodiment of the present invention for achieving the above object,

A ride safety confirmation system for ensuring the safety of passengers and drivers, comprising: a mobile communication system providing a mobile communication service to a mobile communication subscriber; It is connected to the mobile communication system and can be connected to a mobile communication terminal, and assigns a unique number to each of a plurality of registered vehicles and includes the unique number, vehicle number, driver's name, and driver's mobile communication phone number. Riding information including vehicle identification information, extracting a caller's telephone number for a passenger mobile communication terminal connected through the mobile communication system, and including the unique number and the estimated arrival time for the boarding vehicle provided from the passenger mobile communication terminal. Is received and stored, and when the arrival time arrives, the boarding safety confirmation system comprising a call center for confirming the safety of the driver and passenger by attempting a telephone connection with the driver and passenger mobile communication terminal boarding the vehicle. To provide.

According to another embodiment of the present invention for achieving the above object,

In a ride safety confirmation method for ensuring the safety of passengers and drivers in a vehicle at a predetermined call center associated with a mobile communication system, each unique number for a plurality of registered vehicles is assigned to the unique number and the vehicle number. A first step of storing vehicle information including a driver's name and a driver's mobile phone number; A second step of extracting a caller's telephone number for the passenger mobile communication terminal when a telephone connection is attempted from a mobile communication terminal of a passenger in the registered vehicle; A third step of transmitting, to the passenger mobile communication terminal, a guide message requesting input of boarding information including a unique number of the vehicle and an estimated time of arrival; A fourth step of storing the ride information and releasing a telephone connection with the passenger mobile communication terminal when the ride information is input from the passenger mobile communication terminal; Check the estimated arrival time included in the boarding information, and when the estimated arrival time arrives, search for the mobile communication telephone number of the driver corresponding to the unique number of the vehicle, and then compare with the passenger mobile communication terminal and the driver mobile communication terminal. And a fifth step of confirming whether the passenger and the driver are safe by attempting a telephone connection.

1 is a block diagram showing the overall configuration of a ride safety confirmation system according to the invention.

2A and 2B are flowcharts illustrating a riding safety checking process according to the present invention;

<Explanation of symbols for the main parts of the drawings>

100: call center 110: call center server

120: vehicle information DB130: ride information DB

140: gateway server 200: passenger mobile communication terminal

210: driver mobile communication terminal 300: mobile communication system

400: Security system

Hereinafter, with reference to the accompanying drawings will be described in detail a preferred embodiment of the present invention.

1 is a block diagram showing the overall configuration of a management system according to an embodiment of the present invention, comprising a call center server 110, vehicle information DB 120, ride information DB 130, gateway server 140 The call center 100, the passenger mobile communication terminal 200, the driver mobile communication terminal 210, the mobile communication system 300 and the guard system 400 are shown.

Referring to FIG. 1, each of the components is described. First, the call center 100 confirms and stores the identity of the passenger and the driver at the time when the passenger boards the vehicle, and after the passenger arrives at the destination, It performs functions such as checking whether drivers and passengers are safe again. That is, the call center 100 refers to a system that performs overall operation and management of the riding safety confirmation system according to the present invention in connection with the mobile communication system 300 to be described later.

The call center server 110 provided in the call center 100 is a means for controlling the overall operation of the call center 100, and also performs a function of updating and managing data stored in each of the DBs 120 and 130 described later. In addition, the call center server 110 may transmit / receive data with the mobile communication system 300 through the gateway server 140 to be described later, and may also be connected to the security system 400 to transmit / receive predetermined data. In this case, the signals and data transmitted between the respective constituent means will be described in detail using a flowchart to be described later.

The vehicle information DB 120 provided in the call center 100 stores unique numbers, vehicle numbers, driver names, affiliations, etc. for a plurality of vehicles in a database form. That is, in order to operate the riding safety checking system according to the present invention, since the call center server 110 should be able to identify each vehicle registered (subscribed) in the call center 100, the initial time of constructing the riding safety checking system or At the time when a new vehicle is newly registered in the call center 100, a unique number is assigned to the corresponding vehicle, and information about a vehicle number, a driver's name, affiliation, and the like is stored in the vehicle information DB 120. In addition, a predetermined password required for the driver's safety confirmation process is set later and stored together with the driver, which will be described in detail later with reference to FIG. 2B.

Ride information DB 130 is a means for storing information about the passengers in the vehicle under the control of the call center server 110, the phone number, boarding time, estimated time of arrival, vehicle number (or unique) of the passenger in the vehicle Number) and the driver's phone number in the form of a database.

The gateway server 140 is provided in the call center 100 and is connected to the mobile communication system 300 to be described later. The mobile communication system provides a guide message for performing a boarding confirmation process according to the present invention under the control of the call center server 110. It has a function to transmit to each mobile communication terminal (200, 210) through (300). In this case, the transmitted guide message may be an SMS text message preset in the form of a program in the gateway server 140, or may be a voice message using an ARS function. Accordingly, the gateway server 140 has a computer telephony integration (CTI) board for enabling ARS transmission and SMS transmission. Here, the CTI board is a device widely used in a system (for example, an exchange, etc.) that provides an ARS function and an SMS function. The CTI board enables a system to transmit an SMS announcement message as well as a voice announcement message in one system. To provide.

The passenger mobile communication terminal 200 and the driver mobile communication terminal 210 shown in FIG. 1 mean a conventional mobile communication terminal subscribed to a mobile communication service on a vehicle, and will be described later through the mobile communication system 300. Connection with the call center 100 becomes possible.

The mobile communication system 300 is a conventional system for providing a wireless mobile communication service to a plurality of mobile communication subscribers using a CDMA or GSM method, and is connected to the call center 100 and is provided from the wireless terminal 200 described above. The data will be relayed. The mobile communication system 300 includes various configuration means such as a plurality of mobile communication base stations, a base station controller, a home location register (HLR), a visitor location register (VLR), a mobile communication switch, and the like. However, such a configuration is a general matter provided in a typical mobile communication system and is omitted in the figure.

The security system 400 shown in FIG. 1 is a passenger or a vehicle when an abnormality occurs in a passenger who requests a boarding confirmation or a driver of the vehicle, that is, when the passenger or driver is not confirmed at the scheduled arrival time of the passenger. A security company's system for tracking a driver, and when a tracking request for a passenger and a vehicle is transmitted from the call center server 110, information about the passenger or the driver (for example, a mobile phone number or a vehicle number) is obtained. To track the passenger or vehicle. Such a security system 400 may be an example of a system provided in a general private security company or a general police station.

FIG. 2A is a flowchart illustrating the overall process of the boarding confirmation performed in the boarding safety checking system configured as shown in FIG. 1 as described in detail with reference to the accompanying drawings.

First, in order to perform the riding safety checking method according to the present invention, as described above, information about all the vehicles registered in the call center 100, that is, the vehicle number, the driver's name, the vehicle belonging to the driver's mobile communication number, etc. It should be pre-stored in the information DB 120, in particular, the call center server 110 assigns a unique number for each vehicle and records it in the vehicle information DB 120 together with each vehicle information. In addition, the unique number of the vehicle granted from the call center server 110 is described and attached to a predetermined position inside and outside the vehicle that the passenger can easily check.

A description of each process under the premise described above, first, the passenger boards a vehicle subscribed to the call center 100, and then enters a predetermined predetermined telephone number by operating his mobile communication terminal 200. By doing so, a call connection with the call center 100 is attempted (step S201).

The dialing signal generated from the passenger mobile communication terminal 200 is transmitted to the gateway server 140 of the call center 100 via the mobile communication system 300, and the gateway server 140 calls the passenger mobile communication terminal 200. (Step S203), the gateway server 140 extracts the passenger's mobile phone number using the CID information for the passenger mobile communication terminal 200 (step S205). And, by transmitting the guidance message stored in the form of a program on the internal CTI board (not shown) to the passenger mobile communication terminal 200 through the mobile communication system 300, the vehicle unique number described in the inside or outside of the vehicle to the passenger Is requested (step S207).

Accordingly, the passenger operates the mobile communication terminal 200 to input the unique number of the vehicle (step S209), and the gateway server 140 of the call center 100 analyzes the DTMF signal input from the mobile communication terminal 200. To transmit to the call center server (110). In addition, the call center server 110 searches the vehicle information DB 120 to search for the vehicle number corresponding to the vehicle unique number input from the passenger mobile communication terminal 200 (step S211), and then the gateway server 140. To send.

The gateway server 140 receives a predetermined guide message (for example, 'Your Seoul XX has boarded the XXXX vehicle') confirming the vehicle in which the passenger boarded based on the vehicle number provided from the call center server 110. By transmitting to the passenger mobile communication terminal 200 via the mobile communication system 300, the passenger can check the vehicle in which the passenger boarded (step S213). Subsequently, the gateway server 140 generates a guide message for inputting a predetermined password and estimated time of arrival and transmits the message to the passenger mobile communication terminal 200 so that the passenger may input the predetermined password and estimated time of arrival in response. (Step S215). In this process, the estimated time of arrival input by the passenger may be input to both the estimated time of arrival and minutes consisting of a 24-hour clock, but a time interval of a predetermined time from the current time through a specific button provided in the mobile communication terminal 200. It can also be configured to enter in the form. For example, if the '#' button of the mobile communication terminal 200 is set to mean 1 hour, and the passenger enters the '#' button once, the arrival time at the gateway server 140 is 1 hour from the current time. It can be programmed to recognize later.

Subsequently, in response to the above-described step S215, when the predetermined password and the estimated arrival time are received from the passenger mobile communication terminal 200 and received by the gateway server 140 (step S217), the gateway server 140 receives the passenger. This predetermined guidance message for confirming the estimated arrival time (for example, 'I will confirm arrival after 1 hour') is generated and transmitted to the passenger mobile communication terminal 200 (step S219). The telephone connection with the terminal 200 is released (step S221).

On the other hand, the call center server 110 through the respective process as described above, the boarding information (passenger mobile communication terminal. Passenger mobile communication terminal. Vehicle identification number, password, arrival time) including the arrival information entered from the passenger mobile communication terminal (200) gateway server ( If received at 140, the vehicle information DB 120 is searched to extract the driver's mobile communication telephone number corresponding to the vehicle unique number included in the ride information (step S223). Then, the extracted driver mobile communication telephone number is transferred to the gateway server 140 to attempt a telephone connection with the driver mobile communication terminal 210. Accordingly, the gateway server 140 performs a telephone connection with the driver mobile communication terminal 210, and then receives a predetermined message for confirming whether or not the passenger has boarded (for example, 'ride information has been received from the passenger.' If you boarded 1, if not boarded press 2 ') is generated and transmitted to the driver mobile communication terminal 210 (step S225).

Then, the driver inputs whether the passenger is a passenger using the mobile communication terminal 210 based on this, and the input information is transmitted to the gateway server 140 via the mobile communication system 300 again. Therefore, when the DTMF signal is received from the driver mobile communication terminal 210 according to the boarding confirmation (step S227), the gateway server 140 releases the telephone connection with the driver mobile communication terminal 210, and then the driver mobile communication terminal ( The DTMF signal input from 210 is analyzed to determine whether a passenger boards the vehicle (step S229).

If a signal indicating that the passenger is not boarded is received from the driver mobile communication terminal 210, it is determined that the boarding information input by the passenger is false or incorrect boarding information through each of the processes described above. After transmitting a predetermined guide message indicating that the terminal 200 is not normal boarding information (step S231), the overall process according to the boarding confirmation is ended.

On the contrary, when a signal indicating that a passenger has boarded is received from the driver mobile communication terminal 210 as a result of the determination at step S229, the gateway server 140 notifies the call center server 110 of this. In response to this, the call center server 110 responds to the input information (passenger mobile communication number, vehicle identification number, estimated time of arrival, password, etc.) and vehicle information (vehicle number, driver's mobile communication phone) input through each of the above-described processes. Number and the like) are recorded in the ride information DB 130 (step S233). Then, the call center server 110 continuously checks the current time to determine whether the arrival time expected by the passenger arrives (step S235).

As a result, the call center 100 receives information about the vehicle in which the passenger boarded the vehicle from the passenger in the vehicle through each of these processes, and the driver checks whether the actual passenger is in the vehicle. In this process, the identity of each passenger is verified using the passenger's mobile phone number, the driver's vehicle number, and the mobile phone number.

FIG. 2B is a flowchart illustrating the overall operation of the boarding safety confirmation system when the estimated arrival time entered by the passenger arrives.

Referring to each process in detail with reference to the drawings, the call center server 110 when the estimated arrival time arrives in the middle of the continuous comparison between the current time and the estimated arrival time entered by the passenger (step S251), the gateway server 140 ) Provide the passenger and driver's mobile phone numbers to order dial-up for each. Accordingly, the gateway server 140 attempts to make a telephone connection to the passenger mobile communication terminal 200 and the driver mobile communication terminal 210 (step S253). Here, the telephone connection to each of the mobile communication terminals 200 and 210 may be attempted sequentially in any order, or may be simultaneously attempted using the gateway server 140 as necessary.

Then, when a telephone connection is made with each of the passenger mobile communication terminal 200 and the driver mobile communication terminal 210 (step S255), the gateway server 140 first checks whether the driver or the passenger is safe or abnormal. Send a guide message for entering a password (step S257). That is, since the driver or passenger can falsely input the safety status of the other party using the other party's mobile communication terminal 200 or 210, a predetermined password is input to prevent this from happening. The password entered in step S217 of FIG. 2A is used. In addition, the driver's password is a number stored together with the driver's personal information (name, mobile communication phone number) during the initial vehicle registration process, and is arbitrarily set by the driver and stored in the vehicle information DB 120.

Meanwhile, the gateway server 140 receives the password input from the passenger and driver mobile communication terminals 200 and 210 and transmits the password to the call center server 110 based on the above-described step (S257). If either of the password is not entered or if the case that the input password does not match with the respective stored password (step S259) occurs, the call center server 110 notifies the guard system 400 of the abnormal status and ride information By sending a request for tracking the driver or passenger (step S261). Therefore, the guard system 400 can immediately respond to the passenger or driver's abnormality by using other methods such as location tracking of the driver or passenger's mobile communication terminal 200 or 210 in connection with the mobile communication system 300. Will be.

If each password is normally received in the above-described step (S259), and if each received password coincides with each of the preset passwords, the call center server 110 provides a predetermined guide asking whether the passenger and the driver are safe. The message is transmitted to each of the mobile communication terminals 200 and 210 (step S263). In this case, the guide message transmitted is also induced to input different predetermined buttons according to normal or abnormality, and the gateway server 140 recognizes an input button, that is, a DTMF signal, and transmits the received button to the call center server 110. In operation 110, the identification may be performed to determine whether the passenger and the driver are safe.

If the determination result (S365) in the call center server 110, both the passenger and the driver is determined to be safe, if both safety is confirmed, record whether the normal check in the boarding information DB 130, and then ends the boarding check process ( Step S267). At this time, the ride information may be stored for a predetermined period (for example, one week) as necessary.

If, as a result of the determination in step S265 described above, it is determined that an abnormality has occurred in one or both of the passengers and the driver, the call center server 110 is the guard system 400 as in step S261 described above. By notifying the abnormal condition and sending the boarding information, it is requested to track the driver or passenger. Accordingly, the security system 400 may immediately cope with the passenger or driver's abnormality using other methods such as location tracking of the driver or passenger's mobile communication terminal 200 or 210 in connection with the mobile communication system 300. Will be.

On the other hand, if no telephone connection is made to either the passenger or the driver in the above-mentioned dial-up step (S255) (step S269), the call center server 110 displays the ride information recorded in the ride-in information DB 130 for a predetermined period ( For example, by storing separately for one month (step S271), if it is confirmed that an abnormality (crime, etc.) has occurred in the passenger or driver later, this driver information can be used to easily track the driver or passenger. do. In this process, in some cases, the driver or passenger who does not have a telephone connection is retried for a predetermined number of times (for example, three times) every predetermined time (for example, one hour), and then finally It may be configured to perform the above-described step (S271) when the telephone connection is not made.

On the contrary, when the case where the telephone connection is impossible for both the passenger and the driver occurs in the above-mentioned dial-up step S255, the call center server 110 sends an abnormal state to the guard system 400 as in the above-described step S261. By notifying and transmitting the ride information, the driver and the passenger are tracked. In other words, when a telephone connection with both the driver and the passenger is not possible, there is a high probability that a vehicle accident or a crime has occurred, and thus, the guard system 400 is notified to track the passenger and the driver.

As a result, in the riding safety confirmation system and method according to the present invention receives and stores the riding information at the time when the passenger boards the vehicle, and then check the safety of the passenger and driver at the estimated time of arrival, the abnormality of the passenger or driver In case of occurrence, it is possible to easily track the passenger or driver in association with the relevant organization (security system 400).

Meanwhile, in the above-described embodiment, the passenger uses the mobile communication terminal 200 to make a telephone connection with the call center 100 and inputs boarding information as an example. In this case, it may be configured to perform a telephone connection with the call center 100 and input boarding information using the same. However, in this case, unlike in the above-described embodiment, the CID tracking of the passenger's mobile terminal is performed. Since the function is not available, the passenger needs to input his / her mobile communication phone number in the process of inputting the boarding information using the wireless terminal provided in the vehicle. All other processing procedures can be applied in the same manner as in the above-described embodiment.

In addition, in the above-described embodiment, the passenger mobile communication terminal 200 and the driver mobile communication terminal 210 are connected to the call center 100 by using the ARS function or the SMS function provided from the gateway server 140. Although an example of transmitting a voice or text message has been described as an example, the same effect as in the above-described embodiment can be obtained even if all the above-described processes are performed even by a voice call by a counselor of the call center 100.

In the detailed description of the present invention as described above, specific embodiments have been described, but various modifications are possible without departing from the scope of the present invention. Therefore, the scope of the present invention should not be limited to the described embodiments, but should be defined by the claims below and equivalents thereof.

As described above, according to the present invention, the identification of the passengers and drivers in the vehicle can be automatically confirmed, and the safety of the passengers and the drivers can be checked immediately. It is possible to prevent crimes by car or by vehicle, and at the same time, it is possible to take immediate action in case of crime.

Claims (11)

In the ride safety confirmation system to ensure the safety of passengers and drivers, A mobile communication system providing a mobile communication service to a mobile communication subscriber; It is connected to the mobile communication system and can be connected to a mobile communication terminal, and assigns a unique number to each of a plurality of registered vehicles and includes the unique number, vehicle number, driver's name, and driver's mobile communication phone number. Riding information including vehicle identification information, extracting a caller's telephone number for a passenger mobile communication terminal connected through the mobile communication system, and including the unique number and the estimated arrival time for the boarding vehicle provided from the passenger mobile communication terminal. Is received and stored, and when the arrival time arrives, the boarding safety confirmation system comprising a call center for confirming the safety of the driver and passenger by attempting a telephone connection with the driver and passenger mobile communication terminal boarding the vehicle. . The method of claim 1, The boarding safety confirmation system is connected to the call center and is configured to further include a security system for tracking the driver and passengers in accordance with the request of the call center, The call center transmits the boarding information and the vehicle information to the security system when an abnormality with respect to the passenger or the driver occurs or safety confirmation with respect to the driver and the passenger is impossible, thereby tracking and safety checking for the driver and the passenger. Ride safety check system, characterized in that requesting. The method of claim 1, The call center, A vehicle information DB for storing the vehicle information in a database form; A ride information DB for storing the ride information in a database form; A gateway server connected to the mobile communication system, processing a telephone connection with each mobile communication terminal, and extracting a caller's telephone number for the passenger mobile communication terminal; Record and update each data stored in the vehicle information DB and the ride information DB, and when the arrival time arrives, the gateway server is controlled to dial in with the driver and passenger mobile communication terminal in the vehicle. Riding safety confirmation system comprising a call center server to try and perform a check on the safety of the driver and passengers. The method of claim 3, wherein The gateway server, ARS transmission function, SMS transmission function and DTMF signal analysis module, When a telephone connection with the passenger mobile communication terminal is established through the mobile communication system, a guide message for inducing input of the ride information is transmitted as an ARS voice message or an SMS text message, and a DTMF signal input in response to the guide message. Ride safety check system, characterized in that for transmitting to the call center server. The method of claim 3, wherein Ride safety confirmation system, characterized in that the transmission of the guide message between the call center and the passenger and driver mobile communication terminal is performed by a voice call. In a ride safety confirmation method for ensuring the safety of passengers and drivers in a vehicle at a predetermined call center associated with a mobile communication system, A first step of assigning each unique number for a plurality of registered vehicles and pre-store vehicle information including the unique number and vehicle number, driver name, and driver mobile communication telephone number; A second step of extracting a caller's telephone number for the passenger mobile communication terminal when a telephone connection is attempted from a mobile communication terminal of a passenger in the registered vehicle; A third step of transmitting, to the passenger mobile communication terminal, a guide message requesting input of boarding information including a unique number of the vehicle and an estimated time of arrival; A fourth step of storing the ride information and releasing a telephone connection with the passenger mobile communication terminal when the ride information is input from the passenger mobile communication terminal; Check the estimated arrival time included in the boarding information, and when the estimated arrival time arrives, search for the mobile communication telephone number of the driver corresponding to the unique number of the vehicle, and then compare with the passenger mobile communication terminal and the driver mobile communication terminal. And a fifth step of verifying whether the passenger and the driver are safe by attempting a telephone connection. The method of claim 6, The fourth step, A forty-first step of retrieving the driver's mobile communication telephone number corresponding to the unique number of the vehicle while the ride information is stored; A step 42 of performing a telephone connection with a driver mobile communication terminal by using the searched driver mobile communication phone number and confirming whether a passenger is on board; And performing a fifth step only when the passenger's boarding is confirmed from the driver's mobile communication terminal, and deleting the stored boarding information when the passenger is not boarding. The method of claim 7, wherein In the first step, the driver password set by the driver is previously stored in the vehicle information. The guide message in the third step, to enter a predetermined password with the ride information, The fifth step, A fifty-first step of accessing the passenger mobile communication terminal and the driver mobile communication terminal and requesting input of each password in a state in which telephone connection with the passenger mobile communication terminal is released; And a 52nd process of confirming whether the driver and the passenger are safe only when the respective passwords from the respective mobile communication terminals match. The method of claim 8, Each guide message is transmitted as an ARS voice message or an SMS text message, and the passenger mobile communication terminal and the driver mobile communication terminal transmit respective information corresponding thereto as a DTMF signal in response to the guide message. checking way. The method of claim 8, Ride safety confirmation method characterized in that the call center and the passenger and driver mobile communication terminal between the guide message, the ride information transmission and reception process and the safety check process is performed by a voice call using the mobile communication system. The method according to any one of claims 8 to 10, In the fifth step, if each password does not match the previously stored respective password, or if both the driver and the passenger mobile communication terminal is impossible to connect to the telephone or if either of the driver or passenger is confirmed to have a safety fault, the security company And a sixth step of requesting tracking of the driver and passenger through the vehicle.