KR20040032300A - Speech recognition auto-dialing system and method of the same - Google Patents

Abstract

PURPOSE: A voice recognition-based automatic dialing system and a method therefor are provided to enable a user's phone call to be automatically connected to a phone number of the other party by using phone numbers stored in a database by users after having been inputted through the Internet. CONSTITUTION: An exchange(PBX)(3) transmits and receives a signal through a general switched telephone network from an external source. A Web server(9) inputs information through the Internet by a user. A billing server(4) stores a charged amount and balance information of a pre-paid card of the user. A database(DB) server(5) keeps user data. A service provider issues a pre-paid card and stores an authentication number of the pre-paid card in the DB server(5). The user buys the pre-paid card, accesses the Web server(9), inputs a purchase card number recorded on the pre-paid card, and receives an ID and password. The user accesses the Web server(9) and inputs the received ID and password to register basic information of the user and a phone number of the other party.

Description

Voice recognition automatic dialing system and voice recognition automatic dialing method {SPEECH RECOGNITION AUTO-DIALING SYSTEM AND METHOD OF THE SAME}

The present invention is an invention using caller identification (CID) technology and voice recognition technology, using a telephone number entered through the Internet and stored in a database for each user, to a counterpart phone number to which the user wants to make a call. The present invention relates to a voice recognition automatic dialing system that connects automatically.

In addition, the present invention relates to a voice recognition automatic dialing system combined with a prepaid card method and a postpaid method of a toll telephone information provider such as 700.

In the case of using the conventional prepaid card service, the communication cost is set at a discount of 30% to 60% of the fee charged by the existing back-up service provider. There are many advantages, but when a user wants to make a call using a prepaid card, he or she must enter the authentication number of a prepaid card of 16 digits or more by using a button on the phone, and input the authentication number of the prepaid card. Even after the user presses the phone number to be dialed again through the phone button, the actual user's telephone operation count is enormous and disadvantageous to the user. Card service is not activated very much.

In addition, in a postpaid method such as a paid information service such as 700, it is not necessary to enter an authentication number of a prepaid card, so the number of telephone operations as described above is considerably reduced compared to a prepaid card, but the number of operations is still practical. There is a disadvantage.

In addition, in the case of the Internet phone using the existing Internet, there is a significant discount on the communication fee, such as a prepaid card, but telephone connection is impossible unless a PC or an Internet phone is separately provided. Inconvenience to use or inconvenience to be equipped with an Internet phone is accompanied, this situation is not activated very much.

The present invention is intended to improve the disadvantages of the prior art, the object of the present invention, by using a caller identification (CID, Caller Identification) technology, PIN (Persornal Identification Number, authentication number of the prepaid card) If you use the prepaid card method or the postpay method of paid information service such as 700, use the voice recognition technology to call the phone number of the person you want to make a call. By eliminating the need for input using a button, the number of operations of a telephone input button is greatly reduced, providing convenience to a user as well as cost reduction.

In addition, an object of the present invention is to enable a call with the other party to easily make a call using his or her own mobile phone or a general phone even in a place where a PC and an Internet environment are not provided, such as an Internet phone.

In addition, the present invention, unlike the speaker-dependent voice recognition technology that compares the user's voice once stored in the conventional voice recognition technology and the user's voice input through the telephone when making a call, making a call, By using Speaker Independent Speech Recognition technology, which recognizes the user's voice and compares it with the text information input by the user through the Internet, the user can enter the name or other information of the person to be called. You don't need to input voice by voice, just record your name and phone number on the Internet using your PC.If you want to make a call, just input the name of the person you want to call through your phone. This can provide greater convenience to the user.

1 is a view showing a schematic configuration of a voice recognition automatic dialing system of a prepaid card type as an embodiment of the present invention.

FIG. 2 is a diagram illustrating a schematic configuration of a post-paid voice recognition automatic dialing system such as a pay service such as 700 according to another embodiment of the present invention.

3 is a view showing in detail the connection between the internal configuration and the external components of the exchanger in FIGS. 1 and 2.

4 shows a login screen that first appears when the service user accesses the web server 6 via the Internet.

Fig. 5 shows a screen on which a service user can access the web server 6 via the Internet and register basic information.

6 shows a screen in which a service user can access the web server 6 via the Internet and register the other party's telephone number.

7 is a schematic flowchart showing the operation of the voice recognition dialing method of the present invention in each step.

8 is a view schematically showing the operation of the voice recognition dialing method of the present invention.

<Description of the symbols for the main parts of the drawings>

1: User Phone Terminal 2: Public Telephone Network (PSTN)

3: switch 4: billing server

5: database server 6: web server

7: the other party (recipient) phone terminal 8: PC

31 connection part 32 user authentication part

33: automatic response system 34: voice recognition unit

35: control unit

The present invention for achieving the above object is a voice recognition automatic dialing system that combines caller identification (CID) technology and voice recognition technology.

A switch for transmitting and receiving a signal through a public telephone network connected from the outside;

A web server to which the user connects to input information through the Internet;

A billing server for storing a user's prepaid card charge amount and balance information;

It consists of a database (DB) server that stores user data,

The exchange and the web server, billing server and database server is wired to each other,

The exchanger is:

A connection unit for transmitting and receiving a signal with the external public telephone network;

A user authentication unit for recognizing a caller's telephone number (CID) from the transmission signal from the connection unit and confirming whether or not it is an effective user;

An automatic response system (ARS) for delivering a message to the user by voice;

A voice recognition unit for recognizing a counterpart input by a user through voice;

Check the balance from the billing server using the name of the other party recognized by the voice recognition unit, read the other party's telephone number from the database server, and connect the user and the other party's telephone terminal to each other, the connection unit, the user authentication unit The controller is configured to control each of the automatic answering system and the voice recognition unit.

In addition, the present invention, the switching unit for transmitting and receiving signals through a public telephone network connected from the outside;

A web server to which the user connects to input information through the Internet;

It consists of a database (DB) server that stores user data,

The exchange, the web server and the database server is connected to each other by wire,

The exchanger is:

A connection unit for transmitting and receiving a signal with the external public telephone network;

A user authentication unit for recognizing a caller's telephone number (CID) from the transmission signal from the connection unit and confirming whether it is an effective user;

An automatic response system (ARS) for delivering a message to the user by voice;

A voice recognition unit for recognizing a counterpart input by a user through voice;

The connection unit, the user authentication unit, the automatic answering system, and the voice recognition unit to read the counterpart phone number from the database server using the name of the counterpart recognized by the voice recognition unit to connect the user and the counterpart phone terminal to each other. It is characterized by consisting of a control unit for controlling each.

In addition, the present invention is characterized in that at least one user telephone number used for caller ID identification (CID) of the user authentication unit.

In addition, the present invention is characterized in that any two or more components of the web server, billing server, database server, and exchange is formed integrally.

In addition, the present invention provides a data input step in which a user inputs user data through the Internet;

An access step in which a user connects to a service provider exchange to make a call;

The exchange recognizing (CID) the telephone number of the user;

An authentication step of authenticating the user using the recognized user telephone number;

If the user inputs the name of the other party through the telephone terminal, the voice input and voice recognition step of the exchange recognizes the voice;

An extraction step of extracting the other party's telephone number from user information using the voice recognized party's name;

It relates to a voice recognition automatic dialing method comprising a telephone connection step of making a telephone connection through a public telephone network to the other party's telephone number.

Hereinafter, with reference to the accompanying drawings, a preferred embodiment of the present invention will be described in detail.

1 is a diagram schematically showing a voice recognition automatic dialing system of a prepaid card type according to a first embodiment, in which a designated operator (or service provider) acting for a certain period of time (about 30% to 60%) by a separate operator (or service provider) acting as a representative of the service provider Issuing a prepaid card that can be discounted to the telephone bill of, the separate operator stores the authentication number of the issued prepaid card in the database server (5).

Initially, the user purchases a prepaid card from a dealer or a retailer, and accesses the web server 6 of the service provider who issued the prepaid card through the Internet, and enters the purchase card number (about 16 digits) recorded on the prepaid card. Enter the first time, and get an ID and password.

Thereafter, when the user accesses the web server 6 and enters an ID and password issued by the user, as shown in the login screen of FIG. 4, the user may register basic user information and the other party's telephone number.

Through the basic information registration screen of FIG. 5, a user can register information such as his name and a phone number. In FIG. 5, only two outgoing phone numbers can be entered by way of example. It is possible only to enter a plurality of telephone numbers according to the operator, the caller's telephone number is the CID authentication key for user authentication in the switch (3).

In addition, Fig. 6 shows a phone number registration screen that allows the user to register a plurality of names and phone numbers of the counterparts who want to make a call later. By using the name of the other party as a search key in voice input, the exchange PBX can find the other party's telephone number to make a call.

The following procedure will be described with reference to FIG. 7, where the user inputs basic information, the other party's name, telephone number, and the like through the Internet, and the toll free access number of the designated operator who issues the prepaid card to the user's telephone terminal 1 ( Example: 080-123-1234 is entered in advance and stored, and when a user wants to make a call, the user presses a shortcut key to connect to the switchboard 3 of the designated operator through the public telephone network 2 (step 1 ).

At this time, the information input by the user, as shown in Figure 5 and 6, the user name, address, the telephone number of the telephone terminal 1 to be used as the outgoing telephone terminal, etc., and enters the other party's name and telephone number ( Data input step), the basic information and telephone number entered at this time are linked to the user's outgoing telephone number, and when the user later connects to the exchange 3 (PBX) of the designated operator (connection step), the exchange is a caller by the CID. Recognize the phone number (telephone number recognition step), search the database server (5) using the recognized user caller ID as a search key to confirm that the user is a valid user (authentication step), and search the billing server (4) After retrieving the prepaid card balance information linked to the user, if the user is a valid user and the balance remains, the user recognizes the name of the other party input by voice. (Voice input and voice recognition step), search and extract the other party's phone number from the database server 5 with information linked to the caller's phone number (telephone number extraction step), and call the other party through the public telephone network (PSTN, 2) The terminal 7 is connected (connection step).

Referring to the following procedure in more detail with reference to FIG. 7, the switch 4 detects the caller's telephone number after recognizing the CID from the transmission signal from the user's telephone terminal received through the connection portion 31 of FIG. The control unit 35 of the exchanger 3 retrieves the caller's telephone number shown in FIG. 5 from among basic information of various users stored in the database server 5 through the user authentication unit 32, so that the detected caller's telephone number is Verifying whether the user is a valid user (step 21), and extracting the balance information of the user stored in the billing server 4 to search for the balance of the prepaid card of the user; If the balance remains, the control unit 35 controls the automatic answering system 33 to send a guide message such as "Please tell the name of the other party" (step 2).

Thereafter, the user waits for input of the other party's name for about 3 seconds (step 3), and when the name of the other party is input, recognizes the name of the other party input by the user through the voice recognition unit 34 (step 42), The control unit 35 searches the other party's name and phone number data of the user linked to the user's basic information stored in the database server 5 using the name of the other party recognized by the voice recognition unit as a search key and sets the other party's phone number. Confirm (step 5).

If there is no voice input by the user in the voice input step of step 4, the automatic answering system 33 sends a prompt message such as "Please press the other party's telephone number and then press #" (step 41). When the user presses the other party's telephone number, the control unit 35 of the switchboard 3 controls the connection unit, by dialing the other party's telephone number entered at this time, or the other party's telephone number identified in step 5 (step 6). In order to be connected to the counterpart terminal 7 through the public telephone network 2 (step 7).

Hereinafter, another embodiment of the present invention will be described with reference to FIG. 2. In FIG. 2, parts common to those of FIG. 1 are denoted by the same reference numerals, and the configuration and operation of the same parts are the same as described above with reference to the embodiment of FIG.

FIG. 2 is a diagram illustrating a schematic configuration of a post-paid voice recognition automatic dialing system such as a pay service such as 700 according to another embodiment of the present invention.

The difference between the embodiment shown in FIG. 2 and the embodiment shown in FIG. 1 is that since a post-paid service such as 700 is used instead of using the prepaid card of FIG. There is no need to save the balance by subtracting the amount from the total amount of the prepaid card, and the user's service fee is automatically calculated by the telecommunications carrier and collects the amount directly to the user to deliver to the designated operator (or service provider). Since the billing server is present, the billing server exists in the server of the main carrier belonging to the public telephone network.

Similarly, since the user does not use a prepaid card, the user enters the user's basic information, the other party's name, the phone number, etc. without receiving the user's ID and password only by accessing the service provider's web server through the Internet. Just do it.

In this case, the toll free number of the designated operator used by the user is 700, and the user may store the number in his / her telephone terminal, and then access the switch to the assigned operator using the shortcut key.

Other configurations and operations are the same as in the embodiment of FIG. 1.

As another embodiment of the present invention other than the present invention, the present invention can also be used as a voice recognition automatic dialing system for a business user of the enterprise.

For example, as a system that allows an insurance company, etc., to easily and freely use a phone for an insurance company employee, unlike the embodiment of FIGS. 1 and 2, a billing server is not included in the component, and other configurations and procedures Same as the embodiment of FIG. 2.

The present invention, by using the caller ID (CID) technology and voice recognition technology, significantly reduces the number of operations of the telephone terminal button input that was a disadvantage when attempting to make a telephone call using a conventional prepaid card, post-paid service, etc. It provides convenience and economy to users.

In addition, the present invention eliminates the necessity of a PC, which is an essential component when using the Internet phone, and provides convenience and convenience to the user by allowing the user to make a phone call without the Internet environment.

The present invention is not limited to the embodiments described above, and can be freely changed and modified by those skilled in the art within the scope of the technical spirit shown in the claims of the present invention, the above modified and modified embodiments of the present invention It belongs to the scope of rights.

Claims (5)

Prepaid card type voice recognition automatic dialing system, A switch for transmitting and receiving a signal through a public telephone network connected from the outside; A web server to which the user connects to input information through the Internet; A billing server for storing a user's prepaid card charge amount and balance information; It consists of a database (DB) server that stores user data, The exchange and the web server, billing server and database server is wired to each other, The exchanger is: A connection unit for transmitting and receiving a signal with the external public telephone network; A user authentication unit for recognizing a caller's telephone number (CID) from the transmission signal from the connection unit and confirming whether or not it is an effective user; An automatic response system (ARS) for delivering a message to the user by voice; A voice recognition unit for recognizing a counterpart input by a user through voice; Check the balance from the billing server using the name of the other party recognized by the voice recognition unit, read the other party's telephone number from the database server, and connect the user and the other party's telephone terminal to each other, the connection unit, the user authentication unit And an automatic response system and a control unit for controlling each of the voice recognition unit. A switch for transmitting and receiving a signal through a public telephone network connected from the outside; A web server to which the user connects to input information through the Internet; It consists of a database (DB) server that stores user data, The exchange, the web server and the database server is connected to each other by wire, The exchanger is: A connection unit for transmitting and receiving a signal with the external public telephone network; A user authentication unit for recognizing a caller's telephone number (CID) from the transmission signal from the connection unit and confirming whether it is an effective user; An automatic response system (ARS) for delivering a message to the user by voice; A voice recognition unit for recognizing a counterpart input by a user through voice; The connection unit, the user authentication unit, the automatic answering system, and the voice recognition unit to read the counterpart phone number from the database server using the name of the counterpart recognized by the voice recognition unit to connect the user and the counterpart phone terminal to each other. Voice recognition automatic dialing system comprising a control unit for controlling each. The voice recognition automatic dialing system according to claim 1 or 2, wherein at least one user telephone number used for calling party telephone number identification (CID) of the user authentication unit is one or more. The voice recognition automatic dialing system according to claim 1 or 2, wherein any two or more components of the web server, billing server, database server, and exchange are integrally formed. A data input step of the user inputting user data via the Internet; An access step in which a user connects to a service provider exchange to make a call; The exchange recognizing (CID) the telephone number of the user; An authentication step of authenticating the user using the recognized user telephone number; If the user inputs the name of the other party through the telephone terminal, the voice input and voice recognition step of the exchange recognizes the voice; An extraction step of extracting the other party's telephone number from user information using the voice recognized party's name; A voice recognition automatic dialing method comprising a telephone connection step of making a telephone connection to a counterpart telephone number through a public telephone network.