KR20040026935A - System and Method for Managering Switch using of VXML - Google Patents

Abstract

PURPOSE: An exchange managing method and system using a VXML(Voice eXtensible Markup Language) are provided to manage an exchange management function, which is usually performed by an exchange system, through a phone terminal in voice. CONSTITUTION: A user(300) is connected to a WXML gateway(310) through a telephone network, and the VXML gateway(310) is connected to an exchange(330) through a Web server(320) on the basis of an Internet network. The VXML gateway(310) includes a VXML interpreter(314) and a voice platform(318). The VXML interpreter(314) downloads a required resource through the Web server(320) or transfers it to a different document, stores a VXML document transmitted from the Web server(320), and interprets and executes its contents. The VXML interpreter(314) also controls a conversation with a user by interpreting the VXML document, instructs the voice platform(318) to input/output a voice, changes to a new document, and processes various events generated from the voice platform(318). The voice platform(318) performs a voice input/output such as voice synthesization, voice recognition, audio file outputting, voice input recording or DTMF inputting according to instructions of the VXML interpreter(314), and reports a result.

Description

Exchange management method and system using WML {System and Method for Managering Switch using of VXML}

The present invention relates to a switch management method and system using a Voice eXtensible Markup Language (VXML) that can monitor and adjust the maintenance, maintenance and status of the switch using a telephone terminal connected to the switch.

Management of the exchange is performed by MML (Man Machine Language) terminal or graphical user interface (GUI) program depending on the interface environment provided by the exchange system.

Alternatively, an exchange with a built-in web server or an exchange connected to an external PC running a web server may use a web browser using HTTP (Hypertext Transfer Protocol) or other protocol.

That is, the operator manages using a PC with an MML terminal or GUI application directly connected to the exchange system. Or manage the exchange using a web browser on your PC.

In the case of the Remote Manintenance System (RMS), the RAS (Remote Access System) is interworked with the exchange, or via a PSTN (public switched telephone network) using a PC modem using Point-to-Point Protocol (PPP). Manage the exchange.

Hereinafter, a conventional exchange management method will be described with reference to the accompanying drawings.

1 is a block diagram schematically showing the configuration of a conventional exchange management system.

Referring to FIG. 1, management of the exchange 100 is performed through the SIO 102a, which is the I / O interface 102, and the LAN 102b or the web server 108. That is, the operator connects the terminals 110 and 120 with the SIO 102a or the LAN port 102b of the exchange to perform management of the exchange 100.

When the operator wants to manage the exchange 100 using the MML code, the operator inputs a data processing message using the terminal 110 and transmits it to the exchange 100.

The transmitted data processing message is transmitted to the message processing unit 104 through the SIO interface. The message processor 104 analyzes the transmitted data processing message and transmits the same to the data processor 106.

Then, the data processor 106 performs data processing corresponding to the analyzed data processing message. Thereafter, the data processor 106 transmits data processing result result information to the operator's terminal 110 through the SIO interface.

Next, when the user wants to manage the exchange 100 using the terminal 120 with the GUI application, the operator performs data management on a data management screen configured as a GUI.

The operator sends a data processing message to the exchange 100 via the LAN 102b. The transmitted data processing message is input to the message processing unit 104, and the message processing unit 104 analyzes the input data processing message and transmits it to the data processing unit 106.

Then, the data processor 106 performs data processing corresponding to the analyzed data processing message. Thereafter, the data processor 106 transmits the data processing result result information to the operator's terminal 120 through the LAN port 112b.

Next, when using the web server 135, information is exchanged between the web server 135 and the operator terminal 130 via HTTP, the web server 135 in accordance with the information exchanged in the web server 135 The desired information is output to the web browser of the operator terminal 130 by the execution of the CGI module or the execution of the Java applet and the like to the operator terminal 130.

2 is a block diagram schematically showing the configuration of a remote management system of a conventional exchange.

Referring to FIG. 2, an external exchange 200b is connected to the exchange 200a via the PSTN by interlocking the terminals 230a and 230b for the RMS or by using the modem 220 of the operator terminal 210 using the PPP. Manage it.

However, in the related art, when managing an exchange using SIO, there is a problem in that the use distance is limited by the length of the SIO cable by performing data management through a terminal connected to the SIO cable.

In addition, in the case of managing the exchange using a LAN, since a terminal having an application for performing data management functions is connected to the exchange via a network of TCP / IP, there is an inconvenience in that a terminal having an application with management functions is required. .

In addition, when managing a switch using a web server, there is a problem in that a terminal having a web browser embedded therein is limited in location.

Accordingly, an object of the present invention is to provide a switch management method and system using VXML that can monitor and adjust the maintenance, maintenance and status of the switch using a telephone terminal connected to the switch.

1 is a block diagram schematically showing the configuration of a conventional exchange management system.

Figure 2 is a block diagram schematically showing the configuration of a remote management system of a conventional exchange.

3 is a block diagram schematically showing the configuration of an exchange management system using VXML according to an embodiment of the present invention.

Figure 4 is a block diagram schematically showing the configuration of a VXML gateway according to an embodiment of the present invention.

5 is a flowchart illustrating a switch management method using VXML according to an embodiment of the present invention.

6 illustrates a VXML document in accordance with one preferred embodiment of the present invention.

<Explanation of symbols for the main parts of the drawings>

100, 200a, 200b, 330: exchanger 112: I / O interface unit

114: message processing unit 116: data processing unit

118, 135, 320: Web server 110, 120, 130, 210, 300: User terminal

220: modem 310: VXML gateway

314, 430: VXML Interpreter 318: Voice Platform

400: PSTN interface unit 410: speech recognition unit

420: internet network interface unit 440: speech synthesis unit

450: voice playback unit

According to an aspect of the present invention to achieve the above objects, after converting the voice command execution result information performed at the exchange according to the voice command for the exchange management transmitted from the user terminal into a VXML document, and converts the converted VXML document Provided is a switch management method using VXML, which is converted into voice and transmitted to the user terminal.

According to another aspect of the present invention, when an exchange management voice command is received from a user, the received exchange management voice command is interpreted, and when the VXML type voice command execution result information is received from the exchange, the received VXML document is analyzed. Thereafter, a method for managing an exchange using VXML, which converts the analyzed VXML document into voice and transmits the same to a corresponding user, is provided.

According to another aspect of the present invention, if a user terminal for transmitting a voice command for the exchange management, the user terminal is connected through a telephone network and the exchange management voice command is received from the user terminal, and interprets the received voice command A VXML gateway for analyzing and converting a VXML document into a voice signal, and transmitting an exchange management voice command transmitted from the VXML gateway to the exchange using a protocol, and converting the exchange management voice command execution result information performed in the exchange into a VXML document. An exchange management system using VXML is provided, including a web server for converting.

The user terminal is at least one of a general telephone and a mobile communication terminal, and the web server converts the switch management voice command execution result information into a VXML document using a speech synthesis engine or a prepared speech file.

VXML technology was developed by three companies, AT & T, Lucent Technologies, and Motorola, and is a voice-based technology that can retrieve various information on the Internet through telephone and voice recognition software. VXML is a technology that enables users to search for contents such as e-mail, weather information, traffic information, etc. of the Internet through a telephone without internet access devices such as PCs and laptops, and to load various voice information on web pages.

The VXML documents that make up the speech application interactively specify how to interact with the user, and the defined tags are used in conjunction with the output of the speech file, recording of the speech input, speech synthesis, and speech recognition techniques.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

3 is a block diagram schematically showing the configuration of an exchange management system using VXML according to an embodiment of the present invention.

Referring to FIG. 3, an exchange management system using VXML includes a user 300 using a telephone or a terminal, a telephone network (PSTN), a VXML gateway 310, an internet network, a web server 320, and an exchange 330. .

The user 300 is connected to the VXML gateway 310 through the telephone network, and the VXML gateway 310 is connected to the exchange 330 through the web server 320 based on the Internet network.

Here, the VXML gateway 310 includes a VXML interpreter 314 and a voice platform 318. The VXML interpreter 314 downloads the necessary resources through the web server 320 or transfers them to another document, stores the VXML document transmitted from the web server 320, interprets the contents thereof, and executes the VXML. It is responsible for controlling document execution.

In addition, the VXML interpreter 314 interprets a VXML document to control a conversation with a user, and instructs the voice platform 318 for voice input / output, switching to a new document, and processing various events from the voice platform 318. do.

The voice platform 318 is a component of a voice terminal which is composed of hardware supporting voice input / output and communication functions and software supporting voice recognition and voice synthesis functions, and according to the instruction of the VXML interpreter 314, the voice synthesis and voice recognition is performed. It reports the results by performing audio input / output, audio file output, voice input recording, DTMF (telephone button) input.

Hereinafter, the operation of the exchange management system using the VXML configured as described above will be described.

The user 300 accesses the VXML gateway 310 through a telephone network (PSTN) using a general telephone or a terminal, and then transmits a voice command to the VXML gateway 310.

The VXML gateway 310 recognizes and interprets the transmitted voice command and transmits the same to the web server 320.

The web server 320 transmits the voice command transmitted from the VXML gateway 310 to the exchange 330. Then, the exchange 330 performs the transmitted voice command and transmits the resulting information to the web server 320.

The web server 320 converts the voice command execution result information into a VXML document and transmits it to the VXML gateway 310. Then, the VXML gateway 310 interprets the transmitted VXML document and responds to the user 300 using a speech synthesis engine or a prepared speech file. That is, the VXML gateway 310 performs an interpretation of the document (Interpret init.vxml), a TTS Prompt statement, a Wait the Caller's response, and a Send Response (voice). Will be performed.

4 is a block diagram schematically showing the configuration of a VXML gateway according to an embodiment of the present invention.

Referring to FIG. 4, the VXML gateway includes a PSTN interface unit 400 for processing a telephone service in the VXML gateway, a voice recognition unit 410 for recognizing and interpreting a voice command transmitted from a user, and a web server through an Internet network. An internet network interface unit 420 that provides an interface of the VXML, a VXML interpreter 430 for analyzing a VXML document transmitted from a web server through the internet network interface unit 420, and a VXML document analyzed by the VXML interpreter 430 The voice synthesizer 440 converts the voice into a voice, and the voice reproducer 450 responsible for reproducing the voice converted by the voice synthesizer 440.

Hereinafter, the operation of the VXML gateway configured as described above will be described.

First, a method of transmitting the voice command transmitted from the user to the web server will be described.

When the user transmits a voice command to the VXML gateway using a general telephone or a terminal, the transmitted voice command is transmitted to the voice recognition unit 410 through the PSTN interface unit 400. The voice recognition unit 410 interprets the transmitted voice command and transmits it to the internet network interface unit 420. The voice command transmitted to the internet network interface unit 420 is transmitted to a web server through the internet network.

Next, a method of transmitting the voice command execution result information transmitted from the web server to the user will be described.

The VXML document transmitted from the web server is transmitted to the VXML interpreter 430 via the internet network interface 420. The VXML interpreter 430 analyzes the transmitted VXML document and transmits the same to the speech synthesizer 440.

The speech synthesizer 440 converts the VXML document transmitted from the VXML interpreter 430 into speech using a speech synthesis engine or a previously prepared speech file, and transmits the speech to the speech reproducer 450.

The voice reproducing unit 450 transmits the voice transmitted from the voice synthesizing unit 440 to the corresponding user through the PSTN interface unit 400.

5 is a flowchart illustrating a switch management method using VXML according to an embodiment of the present invention.

Referring to FIG. 5, a user accesses a VXML gateway using a terminal and transmits a voice command (S500). Then, the VXML gateway interprets the voice command transmitted from the user and transmits it to the web server (S502).

The web server transmits a voice command transmitted from the VXML gateway to a switch using a protocol (S504). Here, the protocol may be, for example, TCP / IP, HTTP, and the like.

The exchange performs a voice command transmitted from the web server and transmits the resulting information to the web server using a protocol (S506).

The web server converts the voice command execution result information transmitted from the exchange into a VXML document and transmits it to the VXML gateway (S508).

After analyzing the VXML document transmitted from the web server (S510), the VXML gateway converts the speech into speech using a speech synthesis engine or a speech file prepared in advance (S512).

Then, the VXML gateway transmits the voice command execution result information converted into the voice to the user (S514).

Then, the user receives a response to the voice command transmitted by the user as voice (S516).

6 illustrates a VXML document according to an exemplary embodiment of the present invention.

Referring to Figure 6, the VXML document is completed by combining the prompts <prompt>.

For example, if a user wants to add a phone number, the VXML gateway will select the option to add, change, or delete a phone number by selecting '<prompt> Add, change, or delete a phone number </ prompt>' Convert to

Upon receiving a response from the user to add a phone number, the VXML gateway enters an additional phone number entry command into the '<prompt> phone number addition procedure. Please tell me the phone number to add </ prompt>. The response sent from the user may be made by voice or DTMF.

When the phone number information to be added is received from the user, the VXML gateway converts the add tenant command to 'tell me the tenant number to be added </ prompt>'.

When the tenant number is received from the user, the VXML gateway converts the telephone number addition input command into a 'tell me a telephone number to add </ prompt>'.

When the phone number information to be added is received from the user, the VXML gateway converts the physical address input command into '<prompt> please tell me the physical address to add </ prompt>'.

When the physical address is received from the user, the VXML gateway converts the terminal format input command into 'prompt', which may be a general telephone or a digital telephone </ prompt>.

When the terminal type is received from the user, the VXML gateway receives the information received from the user.

<prompt>

<value expr = "tenant" /> tenant

<value expr = "phone" /> phone number

<value expr = "address" /> physical address

<value expr = "type" /> terminal type

<value expr = "DTEL" /> Would you like to add a phone number with digital phone type information?

</ prompt>

Convert to format

As above, the VXML gateway combines the prompts to complete the VXML document.

The present invention is not limited to the above embodiments, and many variations are possible by those skilled in the art within the spirit of the present invention.

According to the present invention as described above, it is possible to provide a switch management method and system using VXML that can manage the switch management function performed in the switch system by voice through a telephone terminal.

Claims (5)

And converting the voice command execution result information performed at the exchange into a VXML document according to the voice command for the exchange management transmitted from the user terminal, and converting the converted VXML document into voice and transmitting the same to the user terminal. Exchange management method using VXML. If a switch management voice command is received from a user, interpreting the received switch management voice command; Analyzing the received VXML document when receiving information of a voice command execution result in a VXML form from a corresponding exchange; and Converting the analyzed VXML document into voice and transmitting the same to a corresponding user Exchange management method using a VXML comprising a. A user terminal for transmitting a voice command for the exchange management; A VXML gateway connected to the user terminal through a telephone network and receiving a switch management voice command from the user terminal, interpreting the received voice command, and analyzing and converting the VXML document into a voice signal; A web server for transmitting the exchange management voice command transmitted from the VXML gateway to the exchange using a protocol and converting the exchange management voice command execution result information performed in the exchange into a VXML document. Exchange management system using a VXML comprising a. The method of claim 3, And the user terminal is at least one of a general telephone and a mobile communication terminal. The method of claim 3, And the web server converts the exchange management voice command execution result information into a VXML document using a speech synthesis engine or a prepared speech file.