KR20040020101A - Total image data service method using video conference communication - Google Patents

Abstract

PURPOSE: A method of providing a total video information service using a video conference is provided to offer information through a motion picture in real time. CONSTITUTION: A user is connected to a service site using a terminal used for video communication(201). The service site authenticates the user(202), and then provides a basic screen through which the user selects a desired service(208). The user selects the desired service(209). A consultant who is in charge of the selected service is connected to the user to provide a communication path(213). The consultant searches information the user wants and provides the information to the user through the communication path(215). The user and the consultant video-communicate with each other using a screen sharing function.

Description

Total video information service using video conferencing {Total image data service method using video conference communication}

The present invention relates to a method of providing a moving image service using multimedia over a wired or wireless Internet. More particularly, the present invention relates to a total information service using video conferencing, which can provide a video conferencing system and provide all information in real time. It is about a provision method.

With the development of computer and communication technology, the Internet has become widespread and numerous Internet sites have been opened to provide various information and services. Services provided through the Internet include a variety of services such as a content providing (CP) service that provides various contents, a product purchasing service that sells products in an online shopping mall, and various auctions and lottery services. Doing. For example, as the personal business using the Internet is in the spotlight, many small office home offices (SOHO) have opened small sites to sell products. In general, in order to operate a shopping site, it is expensive to operate and manage the site because it is necessary to manage the site with the operation personnel and developers, and to contact the product supplier, the courier company, and the payment service company independently.

On the other hand, as described above, many sites are currently open on the Internet, but most of the information provided by these sites is mainly text-based or using very limited media such as still images. It is not a great help to real life. Therefore, when IMT2000 is activated, video conferencing will be activated more. Therefore, if all information can be provided using moving images, more realistic and useful information can be obtained quickly.

The present invention has been proposed in order to satisfy the above-mentioned needs, and a total video information service method using video conferencing, which is capable of providing a video conferencing system and providing all information in real time and in real time using a wired or wireless Internet. The purpose is to provide.

1 is a schematic diagram showing the configuration of a total image information service system according to the present invention;

2 is a flowchart illustrating a total video information service procedure according to the present invention;

3 is a flow chart illustrating a procedure for a 1: 1 video call between a user and an agent according to the present invention;

4 is an example of a menu screen provided according to the present invention;

5 is a flowchart illustrating a procedure for providing a service using an IMT2000 phone according to the present invention.

☞ Explanation of symbols for main parts of drawing

102: PC102a, 104a, 106a: video camera

104: Internet TV 106: mobile wireless terminal

110: wired / wireless Internet 112: base station

120: total service site 122: web server

124: image server 126: DB server

In order to achieve the above object, the method of the present invention provides a video information service providing method which can provide a variety of information in a video call system by constructing a video conferencing system, using a terminal capable of video calls to a service site. Connecting; Providing a basic screen for selecting a service after user authentication; Selecting a service desired by the user; Providing a call path by connecting a user with a professional counselor in charge of the selected service; And searching and providing information desired by a professional counselor through the call path according to a user's request.

In addition, the service method may be a video call between the user and a professional counselor using a screen sharing function, the user and the professional counselor may be a video call in a 1: 1 or multi-party manner.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

First, the present invention is a system that is differentiated from the existing Internet shopping and search sites, and the existing Internet delivers and sells information through data and video, but in the present invention, various graphics are provided by using a 1: 1 video conference or a multi-party video conference service. Information can be conveyed in video, video, and 3D simulations. In addition, the present invention can comprehensively service more than 50 items such as home appliances, securities, real estate, etc., and can provide video information in real time by consulting a customer directly with a product through a video conferencing system. Particularly, in the present invention, the information user (consumer) and the information transmitter (seller) can make a video call and chat on the Internet to communicate by voice. The screen sharing function enables the information user (consumer) and the information transmitter (seller) to make a product or You can trade directly while viewing the information.

In addition, when a video call is difficult, the information provider may provide information through graphics, data, video, and 3D simulations prepared in advance by the information provider. Another advantage of the system of the present invention is that the existing information retrieval site had to find the information that the information user needed, but in the service using the video call of the present invention, the counselor looked for the information desired by the information user in real time. Can be provided as a video through the system. That is, although the existing information service was a one-way service, the service of the present invention is a two-way service system. For example, when an information user needs to cook quickly, images, data, and video can be provided using personal image PCs, Internet TVs, and IMT2000 terminals regardless of space and place.

The service of the present invention can be rapidly grown due to the IMT2000, the demand is gradually maximized, and the information provider can provide the desired information to the information user in a 1: 1 or multi-party video conferencing system without having to establish a branch network nationwide. In the system of the present invention, since the information provider and the information user face each other and perform commerce, the system can obtain higher reliability than the existing Internet site.

1 is a schematic diagram showing the configuration of a system for providing a total video information service using video conferencing according to the present invention.

Referring to FIG. 1, a user may access a total image information service site 120 through a wired / wireless Internet 110 using a personal computer 102, an Internet TV 104, or a mobile terminal 106 capable of making a video call. I can connect it. The video information service site 120 includes a web server 122, a video server 124, a DB server 126, and the like. The video information service site 120 holds video information as a database and establishes a video conferencing system. You can make a call.

The personal computer 102 is provided with a video camera 102a for video call, and is connected to a high speed network using an ADSL, a cable modem, or the like. It is equipped with a web browser and a multimedia player (or video communication software) for video communication. The Internet TV (ITV) 104 is equipped with a video camera 104a for video communication, and can operate as a normal TV, and can be connected to the Internet. The mobile terminal 106 is an IMT2000 terminal having a video call function, which can be implemented as a mobile phone, a PDA, etc., and is equipped with a browser for wireless Internet. In addition, the mobile terminal 106 may wirelessly communicate with the base station 112 in a CDMA manner.

The wired / wireless Internet 110 is a computer communication network that physically includes a high-speed communication network or a mobile communication network, and provides network communication according to the TCP / IP protocol, and gateways are positioned between networks to perform protocol conversion.

The DB server 126 of the total image information service site 120 stores various kinds of moving image information, 3D graphics, simulation data, and the like, and provides image information selected by the retrieval information from the web server 122. The video server 124 provides 1: 1 video conferencing or multi-party video communication service with the user. Examples of services provided by the total video information service site 120 include home appliances, clothing, PCs, cosmetics, securities, investments, loans, banks, furniture, interiors, household goods, kitchenware, bedding, baby clothes, maternity supplies, Sports, leisure, health, card issuance, fortune telling, chat, law, academy, employment, car, cooking, lottery, travel, real estate, insurance, sales, finance, flower delivery, finance, hospital care, university, study abroad, law, Religion, food, agricultural and fishery trade, sporting goods, precious metals, accessories, consumer electronics A / S, PC vaccine programs, books, food, various tickets, and mobile phones.

2 is a flowchart illustrating a total image information service procedure according to the present invention.

2, an information user may access the service site 120 through various channels in order to use the service of the present invention. For example, the connection can be made through the IMT2000 terminal 106, and can be connected to the Internet TV 104, the image PC 102, or the like. Accordingly, the present invention can attract information users (consumers) to various layers, and the information users can easily obtain information regardless of space and time due to IMT 2000, which has much potential for development in the future. In addition, information users can communicate interactively, use various information guides such as various graphics, videos, and 3D simulations, and use the screen sharing function as conveniently as consulting in front of them.

In order to use the service of the present invention, a service site is first accessed (201). As described above, the connection means is an image PC 102, an Internet TV 104, a mobile terminal 106 capable of image communication, or the like. Subsequently, if a member logs in immediately, if not a member, logs in after registering (202-204).

When the user logs in, the user can access the video information the way he or she wants. For example, the user can search for the desired information by using a keyword as in the conventional art, can find the desired information by following the menu on the screen, and directly connect with an agent. It is possible to obtain desired video information while making a video call with each other.

If a search method is selected, a keyword is input through a keyword input window, and when a search button is pressed, related information is found and notified by a moving image (205 to 207). Viewing the menu screen and selecting an arbitrary item displays a more detailed menu so that the desired information can be found sequentially (208-210).

A feature of the present invention is that it uses a video conferencing system. When a desired field is selected, a 1: 1 or multi-party video call can be made in connection with a counselor in the corresponding field, thereby providing desired video information in real time (213). 215). That is, when a user requests the necessary information through a video call, a counselor directly explains or finds suitable information and shows it in a prepared graphic or 3D simulation. When using the video call system as described above, two-way communication is possible, and desired information can be obtained more accurately and easily. If the user obtains the desired information and wants to terminate the service, the user logs out (212).

3 is a flowchart illustrating a procedure of a 1: 1 video call between a user and an agent according to the present invention.

Referring to FIG. 3, the server is connected to the server using the PC 102 or the Internet TV 104, which are equipped with image cameras 102a and 104a and which are capable of video communication. Accordingly, the server provides a screen for logging in, and the user logs in by inputting an ID and password. Upon logging in, a screen for selecting a service is transmitted from the server, and a 1: 1 video service is selected as well as a counterpart. Here, the other party is a service field to be served, for example, selecting a bank connects to a professional counselor who is fluent in bank-related business.

The server connects with the counselor and then connects the user with the counselor to receive the desired information. At this time, since the user is provided with the service while having a video call with the counselor, when the user requests the desired information, the counselor immediately finds and explains it in advance or displays it in 3D graphics.

As such, according to the present invention, since the information can be provided while making a direct video call with a counselor in the relevant field, desired information can be obtained in real time, and a professional counselor can process the user without directly searching for more accurate information.

4 is an example of a menu screen provided according to the present invention. The screen includes a title portion 401, a portion 402 for login, a portion 403 for new subscription, a portion 404 for selecting a service, It consists of a search box 405 and various usage guide parts 406. If you select the service field after logging in on such a screen, you can make a video call with a professional counselor in the field, and obtain various information through the video call. In addition, if necessary, the user can perform a keyword search using the search box 405 in the same manner as before, and in this case, the information is provided in a moving picture.

5 is a flowchart illustrating a procedure for providing a service using an IMT 2000 phone according to the present invention.

Referring to FIG. 5, a call is set to a specific number providing a service by using the IMT2000 terminal 106 capable of video calling. Accordingly, the IMT200 mobile communication network requests a connection to the server via a gateway, and the server allows the connection. If the connection is allowed, the server provides the base screen to the mobile phone through the gateway, and the user selects the desired service from the base screen. In this case, as described above, about 50 services can be provided, and such various services can be integrated in one site. When the user selects a service, he / she is connected to a professional counselor in charge of the service and can receive information while making a video call. When all the desired services are provided, the user logs out of the server and requests the mobile communication network to release the call. Accordingly, the mobile communication network releases the call.

As described above, according to the present invention, the service site comprehensively provides various services after constructing the video communication system, and the user accesses the service site by using a terminal capable of video communication, and then performs 1: 1 or multi-party call. The desired service can be provided in a manner. In this way, since the service is provided by using a video call, it is possible to obtain desired information quickly in real time, and it is possible to communicate in both directions, so that an expert can find and accurately obtain desired information.

Claims (4)

In the video information service providing method that can build a video conferencing system to provide a variety of information in a video call method, Accessing a service site using a terminal capable of a video call; Providing a basic screen for selecting a service after user authentication; Selecting a service desired by the user; Providing a call path by connecting a user with a professional counselor in charge of the selected service; And And a professional counselor searching for and providing information desired by the user through the call path according to a user's request. The method of claim 1, wherein the service method comprises a video call between a user and an agent using a screen sharing function. The method of claim 1, wherein the user and the expert counselor make a video call using a 1: 1 or multi-party video call. According to claim 1, The service is home appliances or clothing, PCs, cosmetics, securities, investment, lending, banks, furniture, interiors, household goods, kitchen appliances, bedding, baby clothes, maternity supplies, sports, leisure, health, Card issuance, fortune telling, chat, law, school reception, employment, car, cooking, lottery, travel, real estate, insurance, sale, finance, flower delivery, finance, hospital care, university, study abroad, law, religion, food, agricultural and fishery trade Total video information service using video conferencing, characterized in that any one or more of, sporting goods, precious metals, accessories, consumer electronics A / S, PC vaccine program, books, food, various reservations, or mobile phones.