KR200371148Y1 - Remote pin-pad system - Google Patents

Abstract

The present invention relates to a pin pad, and more particularly, to a remote pin pad system that allows customers to remotely transmit their password without being exposed to a bank counselor.

The present invention is a customer telephone connected to the telephone network; A service provider computing terminal; A service provider telephone; And a remote pin pad repeater bridged to the customer telephone, the service provider computing terminal, and the telephone network. Discloses a remote pin pad system, which is provided to the service provider computing terminal through the telephone network without the counselor being able to recognize it.

Description

Remote pin pad system {REMOTE PIN-PAD SYSTEM}

The present invention relates to a pin pad, and more particularly, to a remote pin pad system that allows a customer to remotely transmit customer information such as his / her secret number without being exposed to service provider employees, counselors, and the like.

The present invention discloses a remote pin pad system that allows customers to confirm customer information in advance for financial transactions and identification services performed using telephony and to proceed with business processing after the verification process passes normally.

When making a transaction at the bank window, the customer information is not written on a separate sheet or verbally. Instead, the customer information requested by the employee is directly entered by using the pin pad located at the window. Doing.

In addition, the procedure of confirming the customer through a phone call in a call center, etc., constitutes a three-way channel of the exchange while the agent requests the customer to input the customer information, and the system connected to the other currency path generated generates the information entered by the customer. Collect and transmit the data to the application of the agent computing terminal.

At this time, since the counselor can listen to the DTMF tones of the customer information input by the customer, there is a problem that it violates the principle of unconfirmed customer information of the upper member.

Therefore, in the process of making financial transactions and product purchases using the telephone, or verifying other customer information, the agent or employee cannot check the information entered by the customer using the telephone dial pad, and the service provider (financial institution) There is a growing need for a pin pad system that only the system can recognize, thereby preventing the leakage of customer information and preventing abnormal transactions such as theft of customer information.

In addition, there is a growing need for a pin pad system that can be used as evidence for recording transaction currency and confirming future transaction details.

The present invention was devised to solve the above problems, and an object of the present invention is to remotely transmit a customer's information such as his or her password to a service provider's employees, agents, etc., without being exposed to the remote. To provide a pad system.

1 is a view showing the configuration of a remote pin pad system according to a first embodiment of the present invention.

Figure 2 is a view showing the configuration of a remote pin pad repeater of the remote pin pad system according to a first embodiment of the present invention.

3 and 4 are views for explaining a process of transmitting customer information using a remote pin pad system according to a first embodiment of the present invention.

5 is a view showing the configuration of a remote pin pad repeater of the remote pin pad system according to a second embodiment of the present invention.

6 is a view for explaining a process of transmitting customer information using a remote pin pad system according to a second embodiment of the present invention.

In the drawings according to the present invention, the same reference numerals are used for components having substantially the same configuration and function.

* Description of the symbols for the main parts of the drawings *

100a, 100b: remote pin pad repeater 200: service provider telephone

300: service provider computing terminal 400: customer telephone

110a, 100b: control unit 120: customer information detection unit

130: sound source generation unit 141, 142, 143: interface unit

150: power supply unit 160: call path switching unit

170: additional function unit 180: voice input and output unit

190: CID detection unit

Configuration of the present invention for achieving the above object is a customer telephone connected to the telephone network; A service provider computing terminal; A service provider telephone; And a remote pin pad repeater bridged to the customer phone, the service provider computing terminal, and the telephone network, wherein the remote pin pad repeater receives information of a customer input by a dial pad of the customer phone through the service provider phone. Is provided to the service provider computing terminal through the telephone network without the counselor to recognize.

In a preferred embodiment, the remote pin pad repeater: when a customer starts to input customer information through a dial pad of the customer telephone, transmits the entered customer information to the service provider computing terminal, and enters the entered customer. The signal generated by the remote pin pad repeater is mixed with the information signal and provided to the service provider telephone.

In a preferred embodiment, the remote pin pad repeater comprises: a customer information detector for detecting a customer information DTMF input by a customer using a dial pad; A sound source generator for generating a sound source signal; Monitoring the data transmission / reception status between the customer telephone, the service provider telephone and the service provider computing terminal, mixing the signal generated from the sound source generator and the customer information signal input through the customer terminal, and operating the remote pin pad repeater. A control unit controlling the; A first interface unit connecting the service provider telephone and the remote pin pad repeater; A second interface unit connecting the telephone network with the remote pin pad repeater; A third interface unit connecting the service provider computing terminal and the remote pin pad repeater; It includes; a power supply for supplying power to the remote pin pad repeater.

In a preferred embodiment, the remote pin pad repeater further comprises: an additional function for checking a hook on / off state of the service provider phone and checking whether the customer phone is connected to a telephone network.

In a preferred embodiment, the remote pin pad repeater: a CID detection unit for detecting a calling number when the customer phone is a caller, and extracts the call history between the customer phone and the service provider phone to the service; It further includes a voice input and output unit for transmitting to the provider computing terminal.

In another embodiment of the present invention for achieving the above object, the remote pin pad repeater: a call between the remote pin pad repeater and the service provider telephone when the customer begins to input the customer's information through the dial pad of the customer telephone. Cut the furnace and maintain only the call path of the customer phone and the remote pin pad relay period, and connects the call path between the remote pin pad repeater and the service provider phone when customer information input is completed.

In a preferred embodiment, the remote pin pad repeater comprises: a customer information detector for detecting a customer information DTMF input by a customer using a dial pad; A control unit for monitoring a data transmission / reception state between the customer telephone, the service provider telephone, and the service provider computing terminal, and controlling a bridge operation of the remote pin pad repeater; A first interface unit connecting the service provider telephone and the remote pin pad repeater; A second interface unit connecting the telephone network with the remote pin pad repeater; A third interface unit connecting the service provider computing terminal and the remote pin pad repeater; A power supply unit for supplying power to the remote pin pad repeater; And a call path switching unit that disconnects the call path between the remote pin pad repeater and the service provider phone when the customer information starts to be input through the customer phone and connects the call path again when the input is completed.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

[First Embodiment-An embodiment of preventing the leakage of the customer information by cutting the communication path between the remote pin pad and the service provider phone when the customer information is input;

1 is a view showing the configuration of a remote pin pad system according to a first embodiment of the present invention, Figure 2 is a view showing the configuration of a remote pin pad repeater of a remote pin pad system according to a first embodiment of the present invention .

The remote pin pad system according to the first embodiment of the present invention also has a telephone network 500, a customer telephone 400 connected to the telephone network 500, a service provider computing terminal 300, a service provider telephone 200 and And a remote pin pad repeater 100b connected to the telephone network 500 and the service provider computing terminal 300 and the service provider telephone 200.

In the first embodiment of the present invention, the remote pin pad repeater 100b controls a call path by cutting or connecting a line between the customer phone 400, the service provider phone 200, and the service provider computing terminal 300. Do it.

The remote pin pad repeater 100b includes a customer information detector 120, a call path switching unit 160, a controller 110b, a service provider telephone interface unit 143, a telephone network interface unit 142, and a service provider computing terminal interface. The unit 141, the additional function unit 170, the CD detection unit 190, the voice input / output unit 180, and the power supply unit 150 are configured.

The call path switching unit 160 cuts the call path between the customer phone 400 and the service provider phone 200 while the customer inputs the customer information using the dial pad of the customer phone 400.

That is, while the customer inputs the customer information using the dial pad of the customer telephone 400, the call path between the remote pin pad repeater 100b and the service provider phone 200 is cut off, and the pin pad repeater 100b. ) And only the service provider computing terminal 300 to prevent the customer information input by the customer from being transferred to the service provider phone 200, and when the input of the customer information is completed, the remote pin pad repeater 100b. And a call path between the service provider phone 200 to allow consultation between the customer and the counselor to continue.

The customer information detector 120 detects customer information input by a customer using a dial pad.

The controller 110b monitors a data transmission / reception state between the customer telephone 400, the service provider telephone and the service provider computing terminal 300, and controls the operation of the remote pin pad repeater 100b.

The telephone network interface unit 142 connects the telephone network 500 and the remote pin pad repeater 100b, and the service provider telephone interface unit 143 connects the service provider phone 200 and the remote pin pad repeater ( 100b), and the service provider computing terminal interface 141 connects the service provider computing terminal 300 and the remote pin pad repeater 100b.

The connection between the service provider computing terminal interface unit 141 and the service provider computing terminal 300 may use a USB port or a serial port.

The additional function unit 170 checks the hook on / off state of the service provider phone 200 and checks whether the customer telephone 400 is connected to the telephone network.

The CID detection unit detects the calling number of the customer telephone when the customer telephone 400 is the caller.

The voice input / output unit 180 extracts a call history between the customer telephone 400 and the service provider telephone 200 and transmits the call history to the service provider computing terminal 300.

The power supply unit 150 is for supplying power to the remote pin pad repeater (100b).

Hereinafter will be described the operation of the remote pin pad system according to the first embodiment of the present invention configured as described above.

3 and 4 are views for explaining a process of transmitting customer information using a remote pin pad system according to a first embodiment of the present invention.

First, the customer and the agent are connected to the call by the customer phone 400 and the service provider phone 200, respectively, and the agent requests the customer to input the customer's password (S110) and the service provider computing terminal 300 When the customer information is to be received (S120), the service provider computing terminal 300 waits for customer information (password) to be input from the customer.

Upon receiving a request for input of customer information (password) of the counselor during consultation with the counselor, the customer inputs customer information using the dial pad of the customer telephone 400 (S130).

If the customer does not input the customer information for a certain time, and transmits a message that the input time has been exceeded to the customer (S131).

At this time, the remote pin pad repeater 100b cuts the call path that was connected between the remote pin pad repeater 100b, the customer telephone 400 and the service provider phone 200 (S140). That is, the customer information input by the customer is transmitted only to the service provider computing terminal 300 and is not transmitted to the service provider phone 200 so that the counselor cannot know the customer information input by the customer.

When the customer completes the input of the customer information (S150), the remote pin pad repeater 100b restores the call path between the customer telephone 400 and the remote pin pad repeater 100b service provider phone 200 again. To connect (S160).

If the customer information entered by the customer is not normally input, the counselor requests the customer to input the customer information again (S151). At this time, the service provider computing terminal 300 is waiting to receive the customer information. It is in a state.

The CID detection unit detects the calling number of the customer telephone 400 to check the telephone number of the customer currently being consulted.

The call history between the customer telephone 400 and the service provider telephone 200 is recorded by the voice input / output unit and transmitted to the service provider computing terminal 300.

[Embodiment 2] An embodiment of generating a random sound source signal from a remote pin pad repeater when inputting customer information, synthesizing it with the customer information signal, and transmitting it to a service provider telephone to prevent the leakage of the customer information;

5 is a view showing the configuration of a remote pin pad system according to a second embodiment of the present invention, Figure 6 is a view showing the configuration of the remote pin pad repeater of FIG.

Referring to the drawings, a remote pin pad system according to a second embodiment of the present invention is a telephone network 500, a customer telephone 400 connected to the telephone network 500, a service provider computing terminal 300, a service provider The phone 200, the telephone network 500, the service provider computing terminal 300 and the service provider phone 200 is configured to include a remote pin pad repeater (100a).

The remote pin pad repeater 100a operates as a bridge. The bridge is a device that is used for interconnecting a plurality of communication paths and the like to match the line and the rapid data transmission, in the embodiment of the present invention, the remote pin pad repeater 100a is a telephone network 500 and a service provider telephone ( 200) and connected to the service provider computing terminal 300 to generate the arbitrary sound source signal while the customer inputs the customer information to the service provider phone 200 to mix and transmit the signal of the customer information.

The remote pin pad repeater 100a may include a customer information detector 120, a sound source generator 130, a controller 110a, a service provider telephone interface unit 143, a telephone network interface unit 142, and a service provider computing terminal interface unit. 141, an additional function unit 170, a CD detection unit 190, a voice input / output unit 180, and a power supply unit 150.

The customer information detecting unit 120 detects customer information input by a customer using a dial pad, and the sound source generating unit 130 generates a sound source according to any input sound source generation information.

The controller 110a monitors the data transmission / reception status between the customer telephone 400, the service provider telephone and the service provider computing terminal 300, and controls the operation of the remote pin pad repeater 100a. When the customer information is input using the dial pad of the customer telephone 400, a counselor mixes the sound source signal generated by the sound source generator 130 with the customer information singho to prevent the counselor from recognizing it. It is transmitted to the service provider phone 200 so that the counselor of the service provider phone side cannot hear or recognize the customer information input by the customer.

The customer information detection unit 120, service provider phone interface unit 143, telephone network interface unit 142, service provider computing terminal interface unit 141, additional function unit 170, ID detection unit 190, voice input and output Since the functions of the unit 180 and the power supply unit 150 are the same as in the first embodiment, description thereof is omitted.

Hereinafter will be described the operation of the remote pin pad system according to a second embodiment of the present invention configured as described above.

6 is a view for explaining a process of transmitting customer information using a remote pin pad system according to a second embodiment of the present invention.

Referring to FIG. 6, first, the customer and the counselor are connected to the call path by the customer phone 400 and the service provider phone 200, respectively, and recording of the call history is started.

When the counselor asks the customer to enter the customer's password and causes the service provider computing terminal 300 to be ready to receive customer information, the service provider computing terminal 300 waits for the password to be input from the customer.

When the counselor receives a password input request from the counselor during consultation with the counselor, the customer inputs customer information using the dial pad of the customer telephone 400.

Customer information entered by the customer is entered in digit units.

At this time, the remote pin pad repeater 100a generates an arbitrary sound source using the sound source generation information previously input by the sound source generator 130, and the controller 110a generates the sound source signal generated by the sound source generator 130. The customer information signal is mixed and transmitted to the service provider phone 200 through the service provider phone interface unit 143.

Since the customer information input by the customer is mixed with the sound source signal generated by the sound source generator and input to the service provider phone 200, the counselor cannot hear the customer information input by the customer.

When the input of the last digit of the customer information input by the customer is completed, the sound source signal mixing operation is stopped, and a normal call state is established between the customer telephone and the service provider telephone.

If the customer information entered by the customer is not normally input, the counselor requests the customer to input the customer information again, and the service provider computing terminal 300 is in a state of waiting for the reception of the customer information. .

The CID detection unit detects the calling number of the customer telephone 400 to check the telephone number of the customer currently being consulted.

The call history between the customer telephone 400 and the service provider telephone 200 is recorded by the voice input / output unit and transmitted to the service provider computing terminal and is recorded when the call between the customer telephone and the service provider telephone ends. Also, the recording operation is completed.

In the above, the configuration and operation of the present invention is shown according to the above description and drawings, but this is merely described, for example, and various changes and modifications are possible without departing from the spirit and scope of the present invention. .

As described above, according to the present invention, in a financial transaction in which a transaction occurs through a telephone, the telephone may be provided by allowing the counselor to provide the customer information without using a method such as cutting the customer information into a currency or using a voice mixing method. There is an advantage that can solve the problem of leakage of customer information that can occur in the used financial transactions.

In addition, by recording the contents of the call so that you can check the contents of the call again later, there is an advantage that it can be used as evidence for confirming the call history and transaction history in the event of an accident related to financial transactions.

Claims (11)

A customer telephone connected to the telephone network; A service provider computing terminal; A service provider telephone; And a remote pin pad repeater bridged to the customer telephone, the service provider computing terminal, and the telephone network. The remote pin pad repeater provides the service provider computing terminal through the telephone network without the counselor being able to recognize the customer information input by the dial pad of the customer telephone through the service provider telephone. Remote Pin Pad System. The method of claim 1, The remote pinpad repeater is: When a customer starts to enter customer information through the dial pad of the customer phone, The service provider computing terminal transmits the input customer information, The service provider phone remote pin pad system, characterized in that for mixing the signal generated by the remote pin pad repeater with the input customer information signal. The method of claim 2, The remote pinpad repeater is: A customer information detector for detecting a customer information DTMF input by a customer using a dial pad; A sound source generator for generating a sound source signal; Monitoring the data transmission / reception status between the customer telephone, the service provider telephone, and the service provider computing terminal, mixing the signal generated by the sound source generator and the customer information signal input through the customer terminal, and transmitting the signal to the service provider telephone, A control unit controlling an operation of the remote pin pad repeater; A first interface unit connecting the service provider telephone and the remote pin pad repeater; A second interface unit connecting the telephone network with the remote pin pad repeater; A third interface unit connecting the service provider computing terminal and the remote pin pad repeater; Remote pin pad system comprising a; power supply for supplying power to the remote pin pad repeater. The method of claim 3, wherein The remote pinpad repeater is: And an additional function unit for checking a hook on / off state of the service provider phone and checking whether a telephone network is connected to the customer phone. The method according to claim 3 or 4, The remote pinpad repeater is: Remote PIN pad system characterized in that it further comprises a CID detection unit for detecting the calling number when the customer phone is a caller. The method according to claim 3 or 4, The remote pinpad repeater is: And a voice input / output unit for extracting a call history between the customer telephone and the service provider telephone and transmitting the extracted call history to the service provider computing terminal. The method of claim 1, The remote pinpad repeater is: When the customer starts to input the customer's information through the dial pad of the customer phone, the call path between the remote pin pad repeater and the service provider phone is disconnected and only the call path between the customer phone and the service provider computing terminal is maintained. When the customer information input is completed, the remote pin pad system, characterized in that for recovering the connection between the remote pin pad repeater and the service provider phone. The method of claim 7, wherein The remote pinpad repeater is: A customer information detector for detecting a customer information DTMF input by a customer using a dial pad; A control unit for monitoring a data transmission / reception state between the customer telephone, the service provider telephone, and the service provider computing terminal, and controlling a bridge operation of the remote pin pad repeater; A first interface unit connecting the service provider telephone and the remote pin pad repeater; A second interface unit connecting the telephone network with the remote pin pad repeater; A third interface unit connecting the service provider computing terminal and the remote pin pad repeater; A power supply unit for supplying power to the remote pin pad repeater; When the customer information is entered through the customer phone call channel switching unit for cutting the call path between the remote pin pad repeater and the service provider phone, and restores the call path again when the input is completed; Remote pin pad system, characterized in that. The method of claim 7, wherein The remote pinpad repeater is: Checking the hook on / off (Hook on / off) state of the service provider phone, and maintains the hook off (hook off) state when cutting the service provider phone, characterized in that it comprises an additional function for checking whether the connection to the call Remote pin pad system. The method according to any one of claims 7 to 9, The remote pinpad repeater is: Remote PIN pad system characterized in that it further comprises a CID detection unit for detecting the calling number when the customer phone is a caller. The method according to any one of claims 7 to 9, The remote pinpad repeater is: And a voice input / output unit for extracting a call history between the customer telephone and the service provider telephone and transmitting the extracted call history to the service provider computing terminal.