KR20030060695A - Changing system and method for customer's information automatically and storage media for having program source thereof - Google Patents

Abstract

PURPOSE: A system and a method for automatically updating customer information, and a recording medium storing a program source are provided to update the customer information of a financial organization by extracting the information of a general person from a web site providing a telephone number service and updating a customer database of each company with the extracted information. CONSTITUTION: A telephone number providing server(10) and an intermediating server(20) are connected by a communication network(20). The intermediating server(20) updates the customer information of the customer databases(32,42,52,62), and comprises an information extracting module extracting the information of the general person from the web site providing the telephone number service and storing it in the fist database(25), an information management module storing the information directly inputted from the general person by matching with the general person information stored in the first database(25), and an information updating module updating the customer information of the customer databases(32,42,52,62) with the information of the first database(25).

Description

CHANGING SYSTEM AND METHOD FOR CUSTOMER'S INFORMATION AUTOMATICALLY AND STORAGE MEDIA FOR HAVING PROGRAM SOURCE THEREOF}

The present invention relates to a system and method for automatically changing customer information and a recording medium storing a program source thereof.

In more detail, a first DB is generated from information extracted from a website providing a phone number service on the Internet and information modified or input by a public directly through a website, and the general public information of the first DB and each customer DB. The present invention relates to a system and method for automatically changing customer information and a program for storing a program source thereof, by comparing customer information of and updating the customer information of the customer DB with the latest information of the customer.

According to general statistics, 30% of 10 million households in Korea move their resident registration or residence within two years, and each member of such a moving household is a member (the general public) whenever they move their resident registration or residence. In order to receive bills and mails of various credit cards, insurance policies, and department store cards owned by the company, the address must be changed by each company.

Most people own one or more cards, including credit cards and department store cards, which require a lot of time and economic losses to report by phone or in person.

If you do not change your address by mistake, you may be damaged as you cannot receive the mail.

In order to alleviate such inconvenience, a service that transmits on behalf of the changed address of the public to each company is provided to the public when the public reports the change of address on the Internet and checks various cards or insurance owned by the person. In this service, the public accesses the website, enters their social security number and password, enters the changed address information and the previous address information, and checks the companies to be reported by the general public among the companies listed in each field. .

However, in this process, when authentication of an individual company is required, the general public must input their own authentication key (card number or unique password, etc.).

In this way, the public information may not change after all procedures. In other words, the agent of each company that receives the changed information of the public sent in the form of an e-mail does not accept it, or there is an inconvenience in that the service is not properly performed due to the overlapping of various traffics, the return of the mail, and the restriction of the affiliated companies.

In addition, since the general public is actively connected to the Internet and must be input as described above on the corresponding website, not only many people do not know the service but also do not intend to use it because of inconvenience in use even if they know the range of application. The problem is that it is not wide.

The present invention has been made to solve the above problems, the general public extracts the information of the public from the website that provides a telephone number service on the Internet and the customer DB that stores the customer information of each company from the website It is intended to update the information of the customer automatically to financial institutions, such as banks and credit card companies, which should have the latest information.

In addition, it is another purpose to reduce the time and economic loss caused by the change in the address information, phone numbers, fax numbers, etc. by the general public for each company.

1 is a schematic overall configuration diagram of a system for automatically changing customer information according to the present invention;

2 is a configuration diagram of the intermediary server of FIG.

3 is a flowchart illustrating a method for automatically changing customer information according to the present invention.

<Explanation of symbols for the main parts of the drawings>

2: communication network 3: financial joint computer network

10: phone number providing server 20: intermediary server

21: information extraction module 22: information management module

23: information update module 25: the first DB

30: bank host computer 40: card company server

50: brokerage company server 60: insurance company server

32, 42, 52, 62: customer DB 70: department store server

80: content providing server

In order to achieve the above object, as an embodiment of the present invention, the invention as set forth in claim 1 extracts predetermined information of a general person from a website providing a telephone number service and generates a first DB, and the general person directly corrects / The information entered is stored in correspondence with the corresponding public information of the first DB, and the information of the customer DB of each server connected to the financial joint computer network and the public information of the first DB are compared to obtain the customer information of the customer DB. It provides a system for automatically changing customer information, characterized in that it comprises an intermediary server to be updated with the general public information of the first DB or information directly input by the public.

The invention as set forth in claim 2, wherein the intermediary server includes a first website including a content item in which a general person can directly correct / enter his or her information. As an automatic change system, the above-mentioned subject is solved.

In addition, the invention of claim 3, The mediation server according to claim 2, The information extraction module for extracting the predetermined information of the public from the website that provides the telephone number service and stores in the first DB; An information management module configured to store information input by a public through the first website in correspondence with corresponding general information in the first DB; And an information updating module for comparing the information of the customer DB with the general information of the first DB and updating the customer information of the customer DB with the general information of the first DB or information directly input by the public. An automatic customer information change system solves the above-mentioned problems.

The invention as set forth in claim 4, wherein the general public information includes a name, address, telephone number or fax number or location information, and time information in which the information is stored; The information update module compares the general information of the first DB with the general information of each customer DB to update the customer DB, wherein the time information is the latest time information among the general information stored in the first DB. The above-described problem is solved by a system for automatically changing customer information, wherein the customer DB is updated with priority.

In another embodiment of the present invention to achieve the above object, the invention described in claim 5, (1) generating a first DB by extracting predetermined information of the public from a website that provides a telephone number service; (2) comparing the information of the first DB with the customer information of the customer DB of each server connected to the financial joint computer network, and updating the customer information of the customer DB with the general public information of the first DB. Provides a service method for automatically changing customer information.

In addition, according to the invention of claim 6, in the fifth step, the step (1) includes (1-1) general public information that a general public directly corrects / inputs through the first website. A service method for automatically changing customer information, comprising the steps of: storing in response to the above problem.

In addition, the invention according to claim 7, wherein the general public information includes a name, address, telephone number or fax number or location information and time information in which the information is stored; In step (2), the customer DB is updated by comparing general information of the first DB with general information of each customer DB, wherein the time information is the latest time information among the general information stored in the first DB. The above-described problem is solved by a method for automatically changing customer information, wherein the customer DB is updated by giving priority to public information.

In another embodiment of the present invention to achieve the above object, the invention described in claim 8, (a) a process for generating a first DB by extracting predetermined information of the public from a website that provides a telephone number service; (b) comparing the information of the first DB with the customer information of the customer DB of each server connected to the financial joint computer network, and updating the customer information of the customer DB with the public information of the first DB. Provides a recording medium that stores a program for the automatic customer service change service method.

In addition, according to the invention of claim 9, in the process of claim 8, the process (a) corresponds to (aI) public information that the public directly corrects / inputs through the first website to the general public information of the first DB. A recording medium storing a program for a service method for automatically changing customer information, characterized by including a process of storing and storing the above information.

In addition, in the invention according to claim 10, the general public information according to claim 8 or 9 includes a name, address, telephone number or fax number or location information and time information in which the information is stored; The (b) process compares the public information of the first DB with the general information of each customer DB to update the customer DB, wherein the time information is the latest time information among the public information stored in the first DB. The above-mentioned problem is solved by a recording medium storing a program for a service method for automatically changing customer information, wherein the customer DB is updated by giving priority to public information.

Further, preferred embodiments of the present invention include embodiments such as computer systems and computer program products programmed to carry out the method of the present invention. According to an embodiment of a computer system, a set of instructions for executing a method resides in one or more memories (RAM), which sets of instructions, for example, in a ROM or a hard disk, until needed by the computer system. It may be stored as a computer program product in other computer memory such as a drive.

These objects, features and advantages of the present invention will be more readily understood by reference to the accompanying drawings and the following detailed description.

1 and 2 show a schematic overall configuration of a system for automatically changing customer information according to the present invention and a configuration diagram of an intermediate server, respectively.

1 and 2, in the system of the present invention, a telephone number providing server 10 and an intermediary server 20 are connected to a communication network 2, and the intermediary server 20 is also provided with a financial joint computer network ( 3) is connected to the server corresponding to each financial institution.

The public information and customer information named below are expressed differently depending on the point of view and are used with the same meaning.

The telephone number providing server 10 is provided with a search term input window on a website, and if a personal name or a company name for which a phone number is to be input is input in the search term input window, the phone number providing fax number, location information, etc. for the corresponding search word are provided. The main server is Hanmir (www.hanmir.com).

The intermediary server 20 is a customer DB of a bank-related computer, such as a bank host computer 30, a card company server 40, a securities company server 50, an insurance company server 60, and the like connected to the financial co-operation network 3. (32, 42, 52, 62) is connected to the financial joint computer network 3 to update the customer information.

Each financial institution (30, 40, 50, 60) generally has a customer DB (32, 42, 52, 62) that stores the customer information of each institution, the customer to report customer information changes In this case, it is common for the customer information of the customer DBs 32, 42, 52, and 62 to be updated by an agent or an agent who manages the DB.

However, the customer information of the customer DB (32, 42, 52, 62) cannot be updated unless the customer separately reports the change.

Therefore, the mediation server 20 of the present invention performs a function of updating the customer information of the customer DB (32, 42, 52, 62) and the mediation server 20, the website providing the telephone number service An information extraction module 21 for extracting public information from and storing the information in the first DB 25 and an information management module for storing information directly input by the public in correspondence with the corresponding general information of the first DB 25; 22) and an information updating module 23 for updating the customer information of the customer DBs 32, 42, 52, and 62 with general information of the first DB 25.

The intermediary server 20 operates a website that provides company information and various contents (hereinafter, referred to as a 'first website' to distinguish the website that provides the telephone number service). 1 The website contains content items that allow the general public to modify / enter their information. When the public accesses the first website and clicks on the content item to modify / enter his / her information, the information management module 22 uses the information inputted by the public to display the general public information of the first DB 25. Save in response to. Detailed description will be described below.

The communication network 2 may be further connected to a server having a DB for customer information, such as a department store server 70 and a content providing server 80.

Next, a method of automatically changing the customer information of the customer DBs 32, 42, 52, and 62 held by each institution in the system having the above configuration will be described in detail with reference to FIG.

First, the information extraction module 21 of the mediation server 20 extracts predetermined information of the general public from a website providing a telephone number service to generate a first DB 25 and the first DB 25. Store the public information extracted from (S100).

The website providing the telephone number service periodically obtains public information from related organizations and upgrades the information provided on the website.

Thus, the information extraction module 21 also periodically extracts public information from the website so that the upgraded public information of the website is stored in the first DB 25 corresponding to the old information. . That is, when the public information is changed, both the old information and the changed new information before the public change are stored. This is because the general public information does not include unique identification information such as a social security number, so that it is not possible to distinguish when there are a plurality of public information having the same name.

The first DB 25 includes information on the general public extracted from a website that provides a telephone number service, and information when the general public directly modifies / inputs their own information through the mediation server 20. Correspondingly stored (S200, S300).

In this case, the public information stored in the first DB 25 includes a name, an address, a phone number, a fax number, location information, and the like, and in particular, time information when extracting public information from a website that provides a phone number service. And time information when the public directly corrects / inputs his / her information, and is stored corresponding to the information of the general public.

The reason why the time information is stored together as described above is to update the customer DBs 32, 42, 52, and 62 with more recent public information.

For example, information of a general public named A from a website providing a telephone number service is extracted at 16:00 on January 2, 2002, and stored in the first DB 25, and the general public named A is the mediation server. If the time when the user accesses the first website operated by 20 at the time of modifying / inputting his / her information is 09:00 on January 10, the information updating module 23 is information having more recent time information. (32, 42, 52, 62) will be updated.

In particular, when a general person directly edits / enters his or her own information, since there is no unique identification information such as a resident registration number among general people's information, there may be a person with the same name. You must enter the information.

The information update module 23 of the mediation server 20 updates the customer DBs 32, 42, 52, and 62 and the public information of the customer DBs 32, 42, 52, and 62 and the first DB 25. Compare the (S400). At this time, the old information of the first DB 25 among the public information and the customer information of the customer DBs 32, 42, 52, and 62 are first compared, and then new information is provided to the first DB 25 for the same old information. If the corresponding information is stored so that the new information is stored in the customer DB (32, 42, 52, 62) (S500).

The present invention is not limited to the embodiments described above, and various modifications and changes can be made by those skilled in the art, which are included in the spirit and scope of the present invention as defined in the appended claims.

As described above, the brokerage server of the present invention automatically updates the customer DB of the institution that holds the financial-related institution and the customer information as a DB, so that the corresponding institution can update the customer's new information without requiring a separate DB update operation. It can be held.

Claims (10)

Extract the predetermined information of the public from the website providing the telephone number service to generate the first DB, and store the information directly modified / input by the public in correspondence with the public information of the first DB, and the financial joint computer network An intermediary server for comparing the information of the customer DB of each server connected to the public information of the first DB and the customer information of the customer DB is updated with the information of the general public of the first DB or directly input by the public Automatic customer information change system comprising a. The method of claim 1, wherein the mediation server Automatic system for changing customer information, characterized in that it comprises a first website that contains a content item that the public can directly modify / input their own information. The method of claim 2, wherein the mediation server An information extraction module for extracting predetermined information of a general public from a website providing the telephone number service and storing the predetermined information in a first DB; An information management module configured to store information input by a public through the first website in correspondence with corresponding general information in the first DB; And And an information update module for comparing the information of the customer DB with the general information of the first DB and updating the customer information of the customer DB with the general information of the first DB or information directly input by the public. Automatic change of customer information system. The method according to any one of claims 1 to 3, wherein the public information Name, address, telephone number or fax number or location information and time information at which the information is stored; The information update module The customer DB is updated by comparing general information of the first DB with general information of each customer DB, and priority is given to general information of which the time information is the latest time information among the general information stored in the first DB. Automatic customer information change system, characterized in that for updating the customer DB. (1) generating a first DB by extracting predetermined information of a general public from a website that provides a telephone number service; (2) comparing the information of the first DB with the customer information of the customer DB of each server connected to the financial joint computer network, and updating the customer information of the customer DB with the general public information of the first DB. Automatic change of customer information service method. The method of claim 5, wherein step (1) (1-1) a method for automatically changing customer information, comprising storing public information directly modified or inputted by a general person through a first website in correspondence with the general public information of the first DB. The method of claim 5 or 6, wherein the general information is Name, address, telephone number or fax number or location information and time information at which the information is stored; The second step is The customer DB is updated by comparing general information of the first DB with general information of each customer DB, and priority is given to general information of which the time information is the latest time information among the general information stored in the first DB. Automatic customer service change service method characterized in that for updating the customer DB. (a) a process of extracting predetermined information of a public from a website providing a telephone number service and generating a first DB; (b) comparing the information of the first DB with the customer information of the customer DB of each server connected to the financial joint computer network, and updating the customer information of the customer DB with the public information of the first DB. Recording medium storing the program for the automatic change of customer information service method. 9. The process of claim 8, wherein said (a) process is (aI) a program for a method for automatically changing customer information, comprising a process of storing, in response to the general public information of the first DB, the public information directly modified / inputted by the public through the first website. Recorded media. 10. The method of claim 8 or 9, wherein the general information is Name, address, telephone number or fax number or location information and time information at which the information is stored; The process (b) The customer DB is updated by comparing general information of the first DB with general information of each customer DB, and priority is given to general information of which the time information is the latest time information among the general information stored in the first DB. And a program storing the program for the automatic customer information changing service method, characterized in that for updating the customer DB.