KR20030005099A - One Number Service System And Method on Communication Network - Google Patents

Abstract

PURPOSE: A one number service system with a communication network combining type and a method thereof are provided to substitute one number for a plurality of numbers necessary for access to communication networks. CONSTITUTION: Terminals(200,201,202,203,215) are used by subscribers using a service. Private networks(214,217) are private communication networks. Wireless private networks(209,210) are wireless private communication networks to use the service. A toll/international network(206) is a communication network connecting suburbs and overseas. Originating/terminating local city networks(211,212) are communication networks in local cities subscribed and used by the users of the terminals(200,201,202,203,215). Originating/terminating mobile networks(204,205) are wireless networks connected when the users send calls using wireless terminals. A service provider network(218) is a physical network established for a service provider to give a service. An ARS(Auto Response System)(219) is arranged. A voice recognition/synthesis unit(220) converts written sentences or paragraphs into voice and reads the converted sentences or paragraphs. An SMS(Short Message System)(223) stores and manages short voice mails. A subscriber information processing unit(222) manages telephone information directly registered by subscribers. A VAD/IVR(Voice Automatic Dialing/Interconnection Voice Response)(221) processes voice communication signals with a switching network and processes line connection. And an FMS(File Management System)(224) manages files.

Description

Combined one number service system and method for each communication network {One Number Service System And Method on Communication Network}

The present invention relates to each network combined one number service system and method thereof, and more particularly to each network combined one number service system and method capable of replacing a plurality of numbers necessary for a network connection with one number. It is about.

In general, the conventional telephone number is used only as a simple means of connecting the call between the user and the other party, and for all the additional functions, all users access and use the access telephone number designated by the service provider as a separate service for each function. It was a form.

In addition, these services were not managed by the subscriber directly with the web, and the subscribers were required to fill out a specific form and notify them.The service was not processed immediately, but could be used after a certain period of time.

As service or individual numbers are diversified, users have to memorize or memorize the number of the service every time they use the service.

In addition, many members' phone numbers, such as alumni associations, councils, associations, faculties, and other meetings, must be memorized or memorized.In case of announcements and contact information to members, find a phone number. I had to press while talking.

There are a growing number of content site companies, such as Internet-based friend search and alumni search, which take advantage of these inconveniences and are used by many netizens. However, there has not been a way to handle the combined service of the Internet and telephone based.

An object of the present invention is to solve the problems of the prior art as described above, the service provider to the individual call recording to one phone number, outgoing telephone number list management, call control, voice message management, fax, etc. -Provides application functions that combine additional functions required for center implementation, and provides a network-based one-number service system and method for reducing the cost of building itself by providing application functions in case of enterprise .

1A to 1J are flowcharts for explaining each communication network combined one number service method according to the present invention;

Figure 2 is a block diagram for explaining the configuration of each communication network combined one number service system according to the present invention.

The present invention is a communication network consisting of a wired and wireless telephone communication network and the Internet to achieve the above object; A plurality of user terminals capable of communicating with each other via the communication network; Automatic voice guidance device that automatically guides you through voice messages, voice-text processing unit that converts text data into voice and voice data into text data, SMS, a device that stores and manages short message data, and telephones registered by subscribers Subscriber information processing device for managing information, Voice Automatic Dialing / Interconnection Voice Response (VAD / IVR) for processing voice communication signals and line connections with the communication network, and FMS (File Management System) for managing multiple files It provides each communication network combined one number service system comprising a configured service server.

And (a) issuing a unique number to the user; (b) matching a plurality of numbers the user has with the unique number; (c) accessing a service using the unique number; (d) selecting any one of a plurality of numbers matching the unique number; (e) providing each communication network combined one-number service method comprising the step of providing a service corresponding to the selected number.

The number selection in step (d) may call a counterpart corresponding to the number by using speech-to-text (STT), and in step (d), a plurality of counterparts are classified into groups by any number. It further comprises a step, if you select a group, all the parties included in the group is automatically called to enable the call sequentially.

The present invention is based on the basic wired / wireless communication network and internet network that customers have already subscribed to or utilized, and ARS, VoIP, voice synthesis, voice recognition, UCS (Unified Communication System), broadcast transmission / bulletin board / E-mail / Fax / Telephone Voting / VMS / Voice Dial / Initial Call / Continuous Call / Fax / Conference Call / Call Recording / Outgoing Call Number List Management / Phone Notebook / Calendar Management / Remote Management / Other Communication Solutions The user can directly select, manage, change and delete through the Internet homepage provided by the service provider a flexible integrated intelligent structure that can directly control (both outgoing and incoming calls). If you press the same number, each of the selected solutions will function in the telephone network.

Functions such as announcements, broadcasts, and phone books that were provided only on the existing Internet network, and continuous calls, conference calls, voting, fax, and call recording functions provided on the telephone are new technologies such as voice synthesis, voice recognition, and message transmission technology. In combination with the existing telephone companies, users can freely select / modify / register / delete / save additional functions by accessing the service provider's homepage. These functions can be used in real time at the time of selection, and in order to use these additional functions, the individual number of the number group commonly used in the service provider network must be provided to the subscriber.

One dedicated telephone number used in the present invention is not a service access number concept used by a service provider, but an ID concept number individually given to a user or a service subscription member, and is not a number assigned to a member of a subscribed member group. . That is, the number is given to one subscriber who applied for the service, and the subscriber who has received the number is a number concept that recruits its own members and the subscriber members can use the same number jointly among the members.

If you assign a private number to a group such as family, alumni, club, religious group, organization, association, corporation, etc., and the user or member presses the same number, the caller will be automatically sent to the caller if the member calls the call without dialing the telephone number. It is connected to each other and group calls between members in order to automatically call the members without turning the phone number to connect the call and the method of multi-way simultaneous call between members by applying the multi-party call function, the user How to record and forward the message to members at the same time, when the user writes the message and send it to the members, the voice will be heard to the members, the phone number will be disclosed only to the registered members Decide whether to open it to external users or connect the call to a specific calling number The present invention relates to a service processing method for providing a combination of various functions such as a method for controlling a call or controlling a call.

In addition, it is possible to provide additional combinations of various other new functions through the above functions.

(Example)

With reference to the accompanying drawings, each communication network type one number service system and method thereof according to the present invention will be described in detail.

1A to 1J are flowcharts for explaining each network-coupled one-number service method according to the present invention, and FIG. 2 is a block for explaining the configuration of each network-coupled one-number service system according to the present invention. It is also.

In the detailed description of the service of the present invention, the phone number for the member is a member manager directly accessing the homepage provided by the service provider and applying for a service subscription, and then the phone number for the member in advance is a phone number for the member. Register with the authority to manage the information or register directly by accessing the webpage.

After registration, the phone number used in the service provider network is automatically assigned in real time. In addition, the given telephone number can be used in any terminal, wired or wireless, and the user's restriction can be given by the subscriber directly using the call restriction function, which is an additional function rather than being restricted by the service provider.

The voice recognition and voice synthesis (FIG. 2-220) technologies described in the present invention are used when making a telephone call and broadcasting a voice message, and generating and hearing an initial announcement. The service processing methods listed here are used in combination with one dedicated number.

Each network combined one number service method according to the present invention is implemented through each network combined one number service system according to the present invention shown in FIG.

Each network-coupled one-number service system of the present invention uses a terminal (200/201/202/203/215) used by a subscriber (member) using the service, an internal network (214/217), which is a private premises communication network, and a service. Wireless premises network (209/210), which is a wireless premises (corporate) communication network, intercity / international network (206), which connects long distance (international / international) areas outside the general city, and users who use terminals Incoming and outgoing city network (211/212), which is a telecommunication network in the city area to which the user is subscribed and used, the incoming and outgoing mobile network (204/205), which is a wireless network connected when a user makes a call using a wireless terminal, for a service provider to provide a service. A service provider network 218, which is a physical network installed, ARS (Auto Response System) 219, which is an automatic voice guidance device, a voice recognition / synthesis 220 that converts and reads written sentences or phrases into voice, and a short voice. Mail SMS (Short Message System) 223, which is a storage management device, subscriber information processing device 222, which is a telephone information management device directly registered by a subscriber, and voice communication signal processing and line connection processing device VAD / IVR (Voice Automatic) Dialing / Interconnection Voice Response (221), and File Management System (FMS) 224, which is a device for managing files.

The service method implemented through the system configured as described above consists of the following process.

The present invention by giving a dedicated number to the group that is operated as a group, such as alumni meetings / step meetings / public institutions / councils / school associations / associations / academic societies / etc. It is a service processing method that uses message broadcasting, listening, recording, member phone number notebook management, notification, and simultaneous multi-party call between members.

When the user presses the private access number given when using the service (Fig. 1a: 1)

The phone number received from the dedicated number processing system is checked for registration (FIGS. 1A: 3). If you are not registered, you will hear the announcement announcement (Fig. 1a: 3-1), and if registered, search for the subscriber greeting setting (Fig. 1a: 4), and the announcement selected by the user (self-voice recording, Music, natural sounds, initial announcements, etc.) go out (Fig. 1a: 4), the announcements, the member directly selects the music, natural sounds through the web, or directly recording their voice with a recording program on the PC You can save it as a WAV file and download it as a file for registration of announcements, or you can download and save it by accessing an external Internet site.

Choose to delete the announcement, or immediately after the initial announcement, "1 is a member-to-member call, 2 is a continuous call between members, 3 is to listen to announcements, 4 is to send a voice message broadcast" ... 1A: 7, allows the user to select a number to receive the service (FIG. 1A: 7). The announcement may vary depending on the service environment of the operator.

When a member selects No. 1 "Call Between Members (see Figure 1A)" (Figures 1A: 7-1) and speaks a name or alias in words (Figures 1A: 7-1-2), it will be automatically ) Is connected to the secondary wireless (wired) phone number automatically if you do not answer the phone for 15 seconds (Fig. 1a: 7-1-5). You must register.

If the member selects the second "continuous call between members (see Fig. 1b)" (Fig. 1b: 7-2), the group name is spoken (Fig. 1b: 7-2-1) or the group name is spoken to the user by voice. If you tell them (Fig. 1b: 7-2-3) when the user speaks the group, it automatically connects the members of the group in turn. All members will be automatically connected in order to "Connect to OOO", and when "OOO" hangs up, the next person will automatically connect to "aaa" and connect automatically (Fig. 1b: 7-2-8) To move to the next person, press the special button (#. *) To connect to the next person (Fig. 1b: 7-2-9).

When the call is completed until the last member, the "call is completed" announcement (Fig. 1b: 7-2-12) is provided, the group name and the members in the group used here must be registered in advance through the web. In addition, the timing and type of announcement broadcast may vary depending on the service environment of the operator.

3 "Listen to the announcement (see Figure 1c)" is sent to all members at the same time, when the member presses the access number (Fig. 1c: 7-3) automatically announces the announcement (Fig. 1c: 7- 3-1). If there are a lot of announcements that have not been listened to with the announcement "There are 00 announcements" will tell you how to listen to each announcement (Fig. 1c: 7-3-2).

If the user selects No. 4 and connects to "Voice Message Broadcast (see Fig. 1D)" (Fig. 1D: 7-4), this service is available to all members. It is a way to treat them separately

In the case of batch broadcasting, the message is sent to all members, and in the group designation broadcasting transmission, the voice message is sent only to the members registered in the group name when the group name is selected. It can be provided by selecting and listening to the announcement in a manner that can be implemented differently depending on the environment of the service provider. The description provided here is that when a user selects a broadcast transmission as a group-specified broadcast transmission method (FIGS. 1D: 7-4), the user selects a group to be sent out or listens to a voice menu announcement (FIG. 1D: 7-4-). 5) If you leave a message immediately after voice (Fig. 1d: 7-4-8) is automatically recorded and attempts to connect to the corresponding group members at the same time, and when the members respond to the voice message automatically recorded When the process and the user writes a sentence in the text (broadcast) and sends a broadcast, the members try to connect the phone at the same time (Fig. 1d: 7-4-17), and when the member responds, the voice input technology It is a processing method that can be selected and used by the user as a method of automatically converting the sound into a sound using a.

User input can be confirmed by the user directly, and the user can directly re-listen / re-record / delete the contents of the message is directly applied.

If the user selects "Post a Notice 5 times" (see Figure 1e) (Figures 1e: 7-5), the administrator will be asked to register a password that can only be used by the administrator. Speech) As a method to register / modify / delete, register the call control (White / Black) outgoing phone number, change the password, etc., the announcement is recorded and sent to all members. If you try and the member responds, the voice message will be spoken. If the TTS is a service processing method that converts the voice from the voice synthesis engine and listens to it, and the administrator wants to prevent the call between members on the call coming to a specific number. If caller ID is registered as a call restriction, you cannot call any member. On the contrary, if a user wants to make a call only for a specific caller number, if he registers as a call communication, he can't call the members with a number other than the registered caller ID.

One additional telephone number processing method of the present invention by combining various additional functions such as call recording, fax, telephone notebook, telephone voting, voice message storage, multi-party simultaneous call, user call origination and reception statistics, etc. Additional functions can be applied among members.

1E and 1F show a process for processing announcements.

7-5: Select No. 5 to manage the announcement.

7-5-1: This is the administrator menu. Please enter your 4 digit password. '

7-5-2: Administrator enters 4 digit password (XXXX). If you do not press the password, the message 'Please press the password' is repeated three times.

7-5-3: When the password is entered, the message 'Press 1 for recording announcements, 2 for recording the initial comment, 3 for changing the white list settings, and 4 for password modification' is displayed. do.

7-5-4: If the number is not pressed, the message 'Please press the number notice' will be displayed.

7-5-5: Select 1

7-5-6: 'Please select number 1 for recording, number 2 for re-registration, number 3 for deletion'

7-5-7: Select 1

7-5-8: 'Please say the message after the beep sound and press the pound sign (#).'

7-5-9: 'beep' + manager voice recording + well sperm (#: if not, it is automatically recorded after 5 seconds)

7-5-10: 'Press 1 to listen to the recorded content, 2 to record again, 3 to register the announcement'

7-5-11: Enter 3 times

7-5-12: 'Notice has been recorded. Press 1 for immediate registration or 2 for reservation. '

7-5-13: Case 1

7-5-14: 'Please press the notice registration days'

7-5-15: Enter the registration date + #

7-5-16: 'You have been registered, your announcement will be registered for XX days.'

7-5-17: No. 2 (Reservation registration)

7-5-18: 'Please enter 8 digits of year / month / day of reservation date.'

7-5-19: Enter year / month / day (YYYY / MM / DD)

7-5-20: 'Please press the notice registration days'

7-5-21: Enter the registration date + #

7-5-22: 'You have been registered, your announcement will be registered for XX days'

7-5-23: Select 1

7-5-24: Play the recorded announcement

7-5-25: Perform steps 7-5-10 above

7-5-26: Select 2

7-5-27: 'Please say the message after the beep sound and press the pound sign (#)'

7-5-28: 'beep'

7-5-29: Manager voice recording + well sperm (#)

7-5-30: proceed from the above 7-5-10 step

7-5-31: Select No. 3 (if 5 notices are already registered or delete the notice)

7-5-32: 'Current announcements are registered. Please press the notice number to delete.' If there is no number within 3 seconds, the old notice is automatically deleted and automatically registered.

7-5-33: Select the notice number to delete

7-5-34: proceed from step 7-5-12

And, the process of recording the initial announcement is shown in Figure 1g.

7-5-35: Select 2

7-5-36: 'Initial announcement recording, please tell the content after the beep sound and press the pound sign (#)'

7-5-37: 'beep'

7-5-38: Manager voice recording + well sperm (#)

7-5-39: 'Press 1 for listening to recorded content, 2 for recording again, and 3 for initial cement registration'

7-5-40: Select 1

7-5-41: Play the recorded content

7-5-42: 'Press 2 for re-recording, 3 for registration'

7-5-43: Input 2

7-5-44: 'Please tell the contents of the initialment after the beeping sound and press the pound sign (#)'

7-5-45: 'beep'

7-5-46: Manager voice recording + well sperm (#)

7-5-47: Perform steps 7-5-42

7-5-48: Enter 3 times

7-5-49: 'The initials were recorded'

The white list processing step is as shown in FIG. 1H.

7-5-50: 3 times (Selective white list Toggle (ON / OFF) function) That is, decide whether to open only to members registered in the phone list or open to external users.

7-5-51: 'Whitelist setting change'

7-5-52: 'Only call registrants should press 1 (external use only) and press 2 (external use permission) for all users disclosure'

7-5-53: Select No. 1

7-5-54: "Only number-selected phone registrars are set to be public"

7-5-55: Select 2

7-5-56: "It is set to open to all users"

7-5-57: 'Thank you for using'

The process of changing the password is as shown in Fig. 1i.

7-5-58: Select 4

7-5-59: Modify Password (Function to change the administrator's password)

7-5-60: "Please enter 4 digit password to register"

7-5-61: Enter 4 digit password

7-5-62: '(XXXX) Please enter your 4 digit password again to confirm'

7-5-63: Enter 4 digit password (XXXX)

7-5-64: Password change is completed.

Here, if the second registered password is not correct, 'the entered number is not correct. Please press again. '

It is a helper step (FIG. 1J) that selects if the user wants to guide the initial menu during use.

7-6: Select No. 9

7-6-1: 'Hello. The call between members is a service that uses voice recognition. If you say a member's name or an alias that you use often, the call is automatically connected and the group call is a service that is automatically connected between members. 2 to send a voice message to all members, 3 to listen to announcements, 4 to send a broadcast, 4 to record announcements, to record announcements, to access the admin menu to change passwords. If you want to hear it again, press the asterisk (*). Back to the beginning '

7-6-2: Number input

7-6-3: Step corresponding to the entered number

The present invention made as described above is a flexible integrated intelligent structure that can be directly controlled (both outgoing / incoming calls) according to the user's own communication purpose to select the desired functions in one phone number on the web in real time to use in real time on the phone It provides the effect of reducing labor cost and facility investment cost by saving time by releasing, quick access and simple service access from management / memory / information from many phone numbers.

In the above, the present invention has been illustrated and described with reference to specific preferred embodiments, but the present invention is not limited to the above-described embodiments, and the general knowledge in the technical field to which the present invention pertains does not fall within the spirit of the present invention. Various changes and modifications will be made by those who possess.

Claims (5)

A communication network consisting of wired and wireless telephone communication networks and the Internet; A plurality of user terminals capable of communicating with each other via the communication network; Automatic voice guidance device that automatically guides you through voice messages, voice-text processing unit that converts text data into voice and voice data into text data, SMS, a device that stores and manages short message data, and telephones registered by subscribers Subscriber information processing device for managing information, Voice Automatic Dialing / Interconnection Voice Response (VAD / IVR) for processing voice communication signals and line connections with the communication network, and FMS (File Management System) for managing multiple files Each network coupled one-number service system comprising a configured service server. (a) issuing a unique number to the user; (b) matching a plurality of numbers the user has with the unique number; (c) accessing a service using the unique number; (d) selecting any one of a plurality of numbers matching the unique number; (e) providing a service corresponding to the selected number. 3. The method of claim 2, wherein the number selection in the step (d) calls a counterpart corresponding to the number using speech-to-text (STT). The method of claim 2, wherein the step (d) further comprises: classifying and classifying a plurality of counterparts into groups according to any one number. 6. The method as claimed in claim 2 or 5, wherein when a group is selected, all the parties included in the group are automatically called to sequentially make calls.