KR20020089825A - the method and the system for reporting service for the missed phone - Google Patents

Abstract

PURPOSE: A system of servicing a terminal loss report is provided to receive a terminal loss report, and to transmit information on reporting a found terminal, then to inform a terminal owner that a founder has the terminal when the founder reports the terminal, thereby easily finding a lost terminal. CONSTITUTION: A mobile communication network(20) is composed of a mobile terminal(10) and an agent(29). The agent(29) provides an LBS(Location Based Service) for the mobile terminal(20). A tracking server(30) performs a service of collecting a lost terminal in connection with the agent(29) of the mobile communication network(20). A customer center(40) receives a loss report of the mobile terminal(10) from a customer through a network(60), and transmits the loss report to the tracking server(30). A result information provider(50) supplies an interface with which the customer has access to present information on the lost mobile terminal(10) updated in the tracking server(30).

Description

The method and the system for reporting service for the missed phone}

The present invention relates to a loss reporting service method and a system of the terminal, and more particularly, to receive a terminal loss report from the person who lost the terminal, and transmits the acquisition report guide information for recovering the terminal to the terminal, the terminal If the person who has acquired the report to learn the acquisition report information and the acquisition report relates to the lost notification service method and system of the terminal to inform the owner of the terminal.

1 is a block diagram of a mobile communication system providing a location based service (LBS). Looking at the configuration of a mobile communication system providing a location-based service with reference to Figure 1, the mobile terminal 10, the base station (BTS) 21, the base station controller (BSC) 22, the base station manager (BSM) (23) Network Management System DB Center (NMSDB) 24, Switch Office (MSC) 25, VMD 26, Location Server 27, Home Location Register (HLR) 28, Agent 29 It is composed.

The mobile terminal 10 requests call setup for a voice or data service to the base station 21, transmits a voice or data message input from the subscriber to the base station 21 through a wireless section, and receives from the base station 21. This function displays a voice message or a data message to a subscriber.

The base station 21 receives a call setup request for voice or data service from the mobile terminal 10, requests a call setup from the mobile station 25 through the base station controller 22, and receives the voice received from the mobile communication terminal 10. Or transmits a data message to the switching center 25 and transmits a voice or data message received from the switching center 25 to the mobile terminal 10.

The base station controller 22 controls a plurality of base stations 21 to control call setup and data transmission between the switching stations 25. The BSM 23 interworks with the network management system DB center (NMS DB) 24 to manage network information for the base station. As the base station can be newly constructed, information about the base station 21 is received at a predetermined time interval and provided to the location server 27 to provide the latest information about the base station network.

The exchange station 25 receives the call setup request from the base station 21, inquires the location information of the called terminal in the home location register 28, requests the call setup from the base station accommodating the called terminal, and receives the received call from the base station 21. The voice or data message is transmitted to the base station 21. In addition, various communication services may be provided through a computer network or an internet network through a network.

The Value Added Service Mediation Ddevice (VMD) 26 performs protocol conversion for TCP / IP interworking with the corresponding supplementary equipment to perform various supplementary services in connection with the MSC 25.

The location server 27 is a service server that performs a location information transmission service. The location server 27 is connected to the switching center 25 through the VMD 26, and connected to the BSM 23 through the NMS DB 24, and the agent 29. It is connected to the HLR 28 through to perform various location-based services.

A procedure of performing various location based services in the mobile communication system configured as described above will be described with reference to FIG. 2.

Each base station controller 22 controlling the base station 21 transmits its ID information including its own location information to the BSM 23 once every two hours, for example, once every two hours (S1). The BSM 23 updates the latest base station information based on the information of the base station transmitted from each base station controller 22, and transmits it to the NMS DB 26 (S2), and the NMS DB 26 transmits this information. To the location server 29 (S3). The location server 29 updates the information about each base station.

When a call request signal for a mobile terminal arrives at the location server 29, the location server 29 requests the current location information of the mobile terminal from the agent 28 corresponding to the station number of the mobile terminal to be searched ( S4). The agent 28 sends information of the MSC to which the mobile terminal currently belongs to the corresponding HLR 27 to which the mobile terminal belongs, so as to know in which region the MSC 24 is requested. Request (S5). The HLR 27 transmits the information of the MSC to which the mobile terminal is currently stored to the agent 28, and the agent 28 transmits the information of the MSC to the location server 29 (S7).

In the location server 29, the mobile terminal corresponding to the VMD 25 corresponding to the MSC 24 based on the information of the MSC 24 to which the mobile terminal currently received from the HLR 27 through the agent 28 belongs. A signal for identifying the location information of the terminal is transmitted (S8). The VMD 25 transmits this request information to the corresponding MSC 24 (S9), and the MSC 24 transmits a request signal to the corresponding base station controller 22 via the BSM 23 (S10, S11). .

The BSC 22 transmits the latitude and longitude data of the base station to which the corresponding mobile terminal belongs to the MSC 24 (S12), and the MSC 24 transmits the position of the base station to the location server 29 via the VMD 25. The data is also transmitted (S14). The location server 29 may perform various location information providing services by using the received latitude and longitude data of the base station.

On the other hand, a user of a mobile terminal possessing a mobile terminal can know the location information of the lost mobile terminal until the lost learner who contacts the lost mobile terminal contacts the user separately. There was also a problem that can not be recovered after all.

In addition, even if a person who has acquired a lost mobile terminal does not include the contact information of the person given to the mobile terminal, the fact that the mobile terminal has been acquired without knowing the contact information of the person possessing the mobile terminal acquired. I wanted to do it, but I could not do it.

Therefore, in the mobile communication system capable of providing the location-based service as described above, if the mobile terminal is lost using the location information, the loss reporting service of the terminal for recovering the lost terminal by reporting the loss of the terminal The need has arisen.

The present invention has been made in accordance with the necessity, and receives a terminal loss report from the person who lost the terminal, and transmits the acquisition report guide information for recovering the terminal to the terminal, the person who learned the terminal The purpose of the present invention is to provide a loss reporting service method and system for reporting a terminal that informs the owner of the terminal when the report is acquired and reported.

1 is a block diagram of a conventional mobile communication system for location-based services.

2 is a flowchart showing a procedure of a conventional location-based service.

3 is a system configuration for performing a loss report service method of the terminal according to the present invention.

4 is a block diagram of a tracking server according to the present invention;

5 is a flow chart for performing a loss report service method of a lost terminal according to the present invention.

<Description of the symbols for the main parts of the drawings>

10: mobile terminal 21: base station (BTS)

22: base station controller (BSC) 23: base station management station (BSM)

24: Network control station (NMS DB) 25: Switching station (MSC)

26: VMD27: location server

28: HLR29: agent

30: tracking server 31: customer center linkage

32: SMS interlocking unit 33: LBS interlocking unit

34: data storage unit 35: interworking unit for providing result information

36: tracking control unit 40: customer center

50: result information provider 51: ARS server

52: web server 53: swap server

60: network 70: customer

Loss report service method of the terminal according to the present invention for achieving the above object is to receive a loss report of the terminal from the customer who lost the terminal through the network, and by obtaining the corresponding location information of the registered loss report Accumulating and storing the lost notification registration information so that a person who has acquired the lost notification registered terminal can contact the lost notification registered information; If information related to the acquisition of the lost terminal is transmitted from the person who acquired the reported terminal through the network, storing the acquisition result information, and recovering the lost situation from the customer who lost the terminal through the network. If there is a request to know about the cumulative stored terminal And transmitting the location information and the acquisition result information of the.

3 illustrates a configuration of a mobile communication system for performing a loss report service of a terminal according to the present invention. Referring to FIG. 3, a mobile communication network 20 including a mobile terminal 10, a location server 29 for providing a location-based service for a mobile terminal, and a location server 29 of a mobile communication network Tracking server 30 that performs a service for the recovery of the lost mobile terminal, and the customer center 40 that receives the loss report of the mobile terminal from the customer through the network 60 and transmits it to the tracking server 30 and In addition, the tracking server 30 is configured to include a result information providing unit 50 for providing an interface for the customer to access the current information of the lost mobile terminal is updated.

The tracking server 30 is linked to the customer center, and the customer center linking unit 31 which receives the lost report information and the acquired report information, and the person who acquires the lost terminal by interworking with the short message service network. SMS linkage unit 32 for transmitting the acquisition report information to enable the lost report registered terminal and the location information of the lost report in conjunction with the location-based service network to perform the location tracking function A data storage unit 34 for storing the LBS interworking unit 33, the lost report information and the acquired report information, and storing the current location information of the terminal obtained by the LBS interworking unit; and a public telephone communication network and the Internet network. Result information for transmitting the location information and acquisition information of the lost terminal stored in the data storage unit 34 in conjunction with the result information providing unit 50 through a wireless communication network, etc. Providing interlocking unit 35 and a tracking control unit 36 for controlling the respective units to perform the operation for the recovery of the lost terminal is configured.

The customer center linking unit 31 performs a function of receiving the lost report information and the terminal acquisition report information of the terminal received by the customer center 40 and interworking with the customer center 40 and transmitting the received report information to the tracking control unit 36.

The SMS interworking unit 32 performs a function of transmitting an SMS message including acquisition report information for interfacing with a short message service network (SMS) so that the terminal can be contacted when the terminal is acquired. That is, the person who has acquired the terminal can know that the terminal he has acquired is registered as a lost report, and the learner of the terminal can easily report the acquisition of the terminal by knowing the contact information necessary for the recovery of the terminal. It is to. Therefore, the short message sent to the lost terminal can transmit information such as a notice of the fact of the loss, contact number, contact website, loss reporting method. The person who acquires the lost terminal reads the SMS message sent to the lost terminal and performs the terminal acquisition report in that order, thereby further reducing the recovery time of the terminal.

The LBS interworking unit 33 performs the location tracking function of the lost terminal by interworking with the location server 29 of the mobile communication system, manages the location movement trajectory data of the lost terminal, and the LBS interworking function of the Tongdong communication company (lost) In addition to the notification, it is possible to provide the interlocking LBS service between the Taidong communication service providers.

The data storage unit 34 accumulates and stores lost / acquired report-related data and time-dependent location information of the lost terminal, and the information stored in the data storage unit 34 is read out at the request of the tracking control unit 36 to the customer. Is sent.

The result information providing interworking unit 35 accumulates and stores when there is a request to know the recovery status of the lost report terminal in conjunction with the result information providing unit 50 such as the ARS server, the web server, and the swap server. An interface for transmitting the location information and acquisition information of the lost terminal.

The tracking control unit 36 accumulates the lost report information and the acquisition result information related to the acquisition received through the customer center linking unit 31 and the position information of the lost terminal obtained through the LBS linking unit 33 over time. And stored in the data storage unit 34, and transmits the acquisition notification guide information to the lost terminal through the SMS interlocking unit 32, and if the customer's request via the result information providing unit 50 stored learning Send notification information. In addition, when the acquisition result information is received, it is possible to perform a function to inform the customer of the acquisition result information lost terminal.

The function can be transmitted to the lost terminal as an SMS message through the SMS linkage unit 32 so that the lost report can be sent to the lost terminal when the lost terminal is acquired. It can also be transmitted in the form of text, image, voice, video, map, etc. in conjunction with. In addition, the acquisition report information transmitted to the lost terminal may include at least one of the contact information of the person who lost the terminal, the contact information of the terminal customer center.

The customer center 40 reports the fact that the customer who lost the terminal has lost his terminal through various networks 60 such as telephone, fax, and the Internet, and receives the report of the loss to the information database of the terminal. Register the fact of the loss, and transmits the information received from the customer to the tracking server 30 performs a function for the procedure for the recovery of the lost terminal.

The customer center 40 receives the lost report from the customer and transmits the information to the tracking server 30. The information may include the number of the terminal, the model of the terminal, the contact number of the user, an e-mail, the date and time of the loss, and the lost place. have. In addition, the customer center 40 may receive the acquisition report from the learner who acquired the lost terminal.

The result information providing unit 50 is a network that performs a customer interface function to allow a customer who receives a lost report of a terminal to access the tracking server 30 to receive current status information of a lost mobile terminal. In consideration of the connection interface, an ARS server 51 for a telephone network, a web server 52 for an internet network, and a swap server 53 for wireless mobile communication may be used.

The ARS server 51 performs a function of guiding the current location and movement of the lost terminal by voice to the customer connected through the telephone network. In addition, the acquisition report may be registered by the acquirer who acquired the lost terminal. In addition, it is possible to perform voice guidance and the corresponding contact transfer function with respect to acquisition signal information such as a storage place or a contact registered at the acquisition notification.

The WEB server 52 can guide the current location and movement history of the lost terminal to the customer connected through the Internet network through text, images, voice, video, map (MAP) and the like. In addition, the acquisition report can be registered from the acquirer who has acquired the lost terminal.If the customer who lost the terminal is connected, the acquisition notification information such as the storage location or contact information registered at the acquisition report can be performed. Can be.

The WAP server 53 may guide the current location and movement history of the lost terminal through text, image, voice, video, map (MAP), etc., to a customer connected through a wireless communication network in a WAP protocol environment. In addition, the acquisition report can be registered from the acquirer who has acquired the lost terminal.If the customer who lost the terminal is connected, the acquisition notification information such as the storage location or contact information registered at the acquisition report can be performed. Can be.

Referring to Figure 4 will be described a procedure for performing a loss report service method of the terminal according to the present invention.

The customer 70 who lost the terminal reports the terminal loss to the customer center 40 through various networks 60 such as the Internet, telephone, and fax (S21). The customer may inform the customer center 40 of his / her name, resident registration number, lost phone number, model, date and time, location, contact phone number, e-mail, etc. at the time of the loss report. The customer center 40 registers the loss with the tracking server 30 at the same time as the loss registration based on the information provided by the customer (S22). The tracking server 30 requests the location information of the terminal from the location server 27 (S23), obtains location data received from the location server 27, and accumulates and stores the obtained location data by time. (S24). The location data accumulated and stored in this way becomes the history of the lost terminal.

In addition, an SMS message including a message indicating that the corresponding terminal is lost through the SMS network, and a contact number for acquiring a report that can be contacted at the time of acquisition is transmitted to the lost terminal 19 (S25). Accordingly, the acquirer can report to the acquisition report contact information guided in the SMS received on the lost terminal.

On the other hand, the learner who acquired the lost terminal checks the acquisition notification guide SMS sent to the terminal he has acquired and calls the customer center 40 to notify that he has obtained the lost terminal (S26) In 40, the received acquisition report information is transmitted to the tracking server 30. The customer center linking unit 31 of the tracking server 30 transmits the acquisition report information transmitted from the customer center 40 to the tracking control unit 36, and the tracking control unit 36 registers and stores the information as the acquisition report information. (S27).

In addition, the learner who has acquired the lost terminal may check the acquisition report guide SMS transmitted to the terminal that he / she acquired, and report the acquisition through the ARS / WEB / WAP server. In this case, the ARS / WEB / WAP server 50 is connected to the ARS / WEB / WAP server 50 through the telephone, the Internet, and the wireless communication network 60 to inform that the user has acquired the corresponding lost terminal (S28). In 50), the received acquisition report information is transmitted to the tracking server 30. Providing the result information of the tracking server 30 The interlocking unit 35 transmits the acquisition report information transmitted from the ARS / WEB / WAP server 50 to the tracking control unit 36, and the tracking control unit 36 stores the data. Registered as the acquisition report information in the section 34 and stored (S29).

On the other hand, the customer 70 who lost the terminal will report the loss and then want to know whether the acquisition report has entered for their terminal. In this case, the customer 70 may access the ARS / WEB / WAP server 50 and check the location information and the acquisition report of the lost terminal.

To this end, the customer accesses the ARS / WEB / WAP server 50 through a telephone, the Internet, or a wireless communication network 60, and requests location information or acquisition report information of the lost terminal (S30). The ARS / WEB / WAP server 50 requests the corresponding information from the tracking server 30 and delivers the requested information to the tracking control unit 36 for the requested information through the interworking unit 35 providing the result information of the tracking server 30. In addition, the tracking control unit 36 reads out the corresponding information stored in the data storage unit 34 and transmits the information to the ARS / WEB / WAP server 50 through the result information providing interworking unit 35. The ARS / WEB / WAP server 50 transmits the corresponding information received from the tracking server 30 to the customer.

In addition, the customer can check the location information and the acquisition report of the lost terminal through the customer center. In this case, the customer connects to the customer center 40 through a telephone, the Internet, or a wireless communication network 60 and requests location information or acquisition report information of the lost terminal (S34). The customer center 40 requests the corresponding information from the tracking server 30 (S35), transfers the requested information to the tracking control unit 36 through the customer center linkage unit 33 of the tracking server 30, The tracking control unit 36 reads out the corresponding information stored in the data storage unit 34 and transmits the information to the customer center 40 through the customer center linking unit 33 (S36). The customer center 40 transmits the corresponding information received from the tracking server 30 to the customer (S37).

In the above-described embodiment, the tracking server 30 and the ARS / web / wap server as the result information providing unit 50 are separately configured. However, the tracking server 30 and the result information providing unit 50 are configured in one service server. At least one may be configured.

According to the present invention, if the customer reports to the customer center when the terminal is lost through the ARS / WEB / WAP server to provide a tracking server and a customer interface in conjunction with the existing LBS system, the tracking server is Acknowledgment Report Information If the learner who sends the lost terminal through SMS and sees the SMS guide information sent to the lost terminal through the customer center reports the acquisition report and the location information of the terminal After storing in the tracking server, the customer can check the acquisition report and the location information of the terminal stored in the tracking server by various methods (ARS / WEB / WAP server) to facilitate the recovery of the lost terminal.

Claims (16)

Receiving a loss report from a customer who has lost the device through a network; Obtaining and accumulating and storing corresponding location information of the terminal which is registered as a lost report; Transmitting the acquisition report guide information to the lost report registered terminal; Storing the acquisition result information when information related to the acquisition of the lost terminal transmitted through the network is received from a person who has acquired the lost reported terminal corresponding to the acquisition report guide information; Report the loss from the customer who lost the terminal through the network, if there is a request to know about the recovery status of the terminal, the loss report of the terminal performing the step of transmitting the stored location information and acquisition result information of the accumulated terminal Service method. The method of claim 1, wherein the acquisition report information includes at least one of a contact phone number of an individual who lost the terminal, an email, a contact phone number of a terminal customer center, and an email. The method of claim 1, wherein the acquisition report guide information is transmitted to the lost terminal through a short message service. The method of claim 1, wherein the acquisition report guide information is transmitted to the lost terminal as at least one of text, image information, and voice information. The network for transmitting the location information and acquisition information of the lost terminal, Loss reporting service method of a terminal which is at least one of a public telephone network, the Internet network, a wireless communication network. A terminal loss report register that receives a lost report from a customer through a network; Sending the notification report information for the recovery of the lost terminal to the lost terminal, and whether the contact information from the person who acquired the location information and the lost terminal of the lost report registered terminal acquired in conjunction with the location-based service network A server for storing the learning result information for notifying and transmitting the information when there is a request for the stored information, And a result information providing means for providing a corresponding information by allowing a customer to access location information and acquisition result information of the terminal stored in the server. The method of claim 6, wherein the server, A customer center interlocking means for receiving the lost report information and the acquired report information of the terminal in connection with the customer center; SMS interworking means for interfacing with the short message service network, and transmitting the acquisition report information to the terminal registered with the corresponding lost report; LBS interworking means for performing the location tracking function by acquiring the location information of the reported terminal in connection with the location-based service network, Data storage means for storing the lost report information and the acquired report information, and storing the current location information of the terminal acquired by the LBS linkage means; Interlocking means for providing result information for transmitting location information and acquisition information of the lost terminal stored in the data storage unit in association with the result information providing means; Lost report information and acquisition report information received through the customer center interlocking means and the location information of the lost terminal obtained through the LBS interlocking means accumulate by time and stored in the data storage means, and the SMS interlocking means And a tracking control means for transmitting contact guide information to the lost terminal through the terminal, and transmitting the acquired result information when the customer requests the request through the result information providing means. The method of claim 6, wherein the server, When receiving the acquisition result information, loss reporting service system of the terminal for transmitting the acquisition result information to the contact phone number of the terminal lost customer. The system of claim 6, wherein the location information of the lost terminal comprises at least one of current location information and movement history information of the lost terminal over time. The method of claim 6, wherein the acquisition result information of the lost terminal, Loss reporting service system of the terminal including at least one of the current storage location, contact information of the lost terminal. According to claim 6, The result information providing means, Loss reporting service system of the terminal for performing the guidance using the location information and acquisition information of the lost terminal using at least one of voice information, text information, image information. According to claim 6, The result information providing means, Lost report service system of the terminal that performs the transfer function to the phone number of the contact if the contact information in the acquisition result information. According to claim 6, The result information providing means, Loss reporting service system of the terminal that performs the function of receiving the acquisition information from the learner of the terminal and transmits it to the server. According to claim 6, The result information providing means, Loss reporting service system of a terminal including at least one of an ARS server, a web server, a swap server. A terminal loss report register that receives a lost report from a customer through a network; Sending the notification report information for the recovery of the lost terminal to the lost terminal, and whether the contact information from the person who acquired the location information and the lost terminal of the lost report registered terminal acquired in conjunction with the location-based service network And a server for storing acquisition result information for informing and providing a location information of the stored terminal and acquisition result information to a customer when a request for the stored information is received from a customer through a network. The method of claim 15, wherein the server, Lost reporting service system of a terminal which is at least one of an ARS server, a web server, and a swap server.