KR20020045993A - System and Method for Total Access Network Facilities Operation and Management - Google Patents

Abstract

PURPOSE: A system and method for synthetically operating and managing subscriber network communication facilities is provided to efficiently enhance telephone office service by computerizing and processing access network facility management work, workflow management work, and exchange automatic MMC processing work. CONSTITUTION: A TIMS(Telecommunication Installation Management System) comprises an SOPM(Service Order Processing Module)(31), an OPAM(Outside Plant Administration Module)(32), an IPAM(Inside Plant Administration Module)(33), an RCAM(Recent Change Administration Module)(34), a WFAM(WorkFlow Administration Module)(35), and an SRAM(Statistics and Reports Administration Module)(36). If a client's service request is received to a TSIS(Telephone Subscriber Information System), the service request is sequentially processed through the modules of the TIMS. The SOPM(31) determines work contents necessary for the service request and distributes them to related departments, and tracks and expedites construction progress status according to work procedures and rules. Receiving the work contents distributed from the SOPM(31), the OPAM(32) confirms the client's address and selects an insulator conductor suitable to the address. The IPAM(33) selects the optimum exchange machine port and jumper line location in consideration of the selected conductor. The RCAM(34) executes an exchange's automatic MMC input function according to the client's service change and automatically creates change data to be inputted to the exchange using the selected port. The WFAM(35) allocates a facility in order to process each client's service request. The WFAM(35) synthetically controls and manages the allocated facilities. The SRAM(36) makes out statistic data and a report for a service request processing result and executes one-day settlement work after finalizing work.

Description

System and Method for Total Access Network Facilities Operation and Management}

The present invention is a subscriber network communication facility that performs access network facility management (work network) management and workflow management and automatic MMC (man machine communication) processing for integrated management of equipment elements of subscriber network. A general operation management system and method.

In the conventional communication network system, the customer management system and the failure management system were operated separately, and the access network facility management task, the workflow management task, and the exchange MMC processing task were operated separately. At this time, in order to handle the customer's service order (service order) was not interlocked between the system was able to process the work offline between each system. In other words, in order to process one service request, a system can be interlocked only when a work order is output to a printer and then manually transmitted to a next processing system.

However, this manual system interworking is cumbersome to repeatedly input the same data, may cause data inconsistency between systems, and delays in processing of subscriber requests, resulting in many subscribers' complaints. In addition, as the number of subscribers increases, it cannot cope with the quantitative expansion and diversification of facilities, and there is a problem in that operating efficiency is lowered because the systems are operated independently.

Accordingly, the present invention has been made to solve the above-mentioned problems of the prior art, and all access network equipment management work and workflow management work from receipt of customer's service request to completion processing and automatic MMC processing service of exchange The present invention provides a comprehensive management system and method for subscriber network communication facilities that can improve the work of a telephone office and enable the rapid processing of business by interworking with a computer system.

1 is a schematic diagram showing a subscriber network communication facility integrated operation management system applied to a public switched telephone network (PSTN) system according to an embodiment of the present invention;

2 is a configuration diagram of an ADSL facility managed by a subscription telephone installation management system;

FIG. 3 is a schematic diagram showing the process of a subscription telephone installation management system (TIMS) shown in FIG.

4 is a configuration diagram of the variation data management module (RCAM) shown in FIG.

※ Explanation of code about main part of drawing ※

SOPM: Service Order Processing Module

OPAM: Outside Plant Administration Module

IPAM: Inside Plant Administration Module

RCAM: Recent Change Administration Module

WFAM: WorkFlow Administration Module

SRAM: Statistics and Reports Administration Module

The subscriber network communication facility integrated operation management system according to the present invention for achieving the above object, the customer management system, subscription telephone installation management system, and subscriber line centralized maintenance system is configured in conjunction with the subscription telephone installation management system In the subscriber network communication facility general operation management system which manages this exchange and MDF,

When the subscriber's service request is received through the customer management system, the registered telephone installation management system determines the work contents required for the service request, distributes it to the relevant departments, tracks and encourages the progress of public works, and when all the work is completed. A service request processing module (SOPM) for notifying the subscriber line centralized preservation system of completion information;

An outer line selection module (OPAM) for checking the address of the customer and selecting a core wire suitable for the address when the work contents distributed by the service request processing module are received;

An extension selection module (IPAM) for selecting an optimum switch machine terminal and a jumper wire position in consideration of the core wire selected by the selection line;

A change data management module (RCAM) for performing an automatic MMC input function of the exchange according to the change of the service of the customer and automatically generating change data to be input to the electronic exchange using the machine terminal selected from the extension selection module;

Allocate facilities to handle the customer's service needs, comprehensively control and manage the assigned facilities, determine the core wires selected in the external selection module, determine the jumper wires for the core wires, and after completion of the work A WFAM for reviewing the adequacy of the configuration, inspecting electrical characteristics and verifying telephone opening; And

It characterized in that it comprises a statistical data and report management module (SRAM) for preparing statistical data and reports on the processing result of the service request.

In addition, the subscriber network communication facility integrated operation management method according to the present invention, in the subscriber network communication facility integrated operation management system consisting of a customer management system, subscription telephone installation management system, and subscriber line centralized maintenance system interlocked,

When the customer's service request is received through the customer management system, the work content required for the service request is determined and distributed to the relevant department, tracking and encouraging the progress of public works, and when all the work is completed, completed the subscriber line centralized preservation system. A service request processing step of notifying the contents;

An outer line selection step of checking the address of the customer and selecting a core wire suitable for the address when the work contents distributed in the service request processing step are received;

An internal selection step of selecting an optimum switch machine terminal and a jumper wire position in consideration of the core wire selected in the external selection step;

A change data management step of performing an automatic MMC input function of the exchange according to the change of the service of the customer and automatically generating change data to be input to the exchange using the machine terminal selected in the extension selection step;

In order to process the customer's service request, the facility is allocated, the facility is comprehensively controlled and managed, the core wire selected in the external selection step is confirmed, the jumper wire for the core wire is confirmed, and after completion of the work A business process management step of checking the adequacy of the configuration, checking the electrical characteristics, and confirming the telephone opening; And

It is characterized in that it comprises a statistical data and report on the processing result of the service request, and the statistical data and report management step (SRAM) to perform the daily settlement operation.

Hereinafter, with reference to the accompanying drawings will be described in more detail the subscriber network communication facility integrated operation management system according to an embodiment of the present invention.

1 is a schematic diagram illustrating a subscriber network communication facility operation management system applied to a public switched telephone network (PSTN) system according to an embodiment of the present invention. In general, the PSTN system is largely divided into a telephone plant (inside plant) and the outside plant (outside plant), the telephone domestic facilities include the exchange and the MDF. The M side and the subscriber are connected to the H-side mechanical terminal, and the MDF and the subscriber are connected to the V-side core terminal through a connecting tube. This configuration is similar to ADSL system or FLC system as well as PSTN system.

Comprehensive operation management system for subscriber network communication facilities according to the present invention includes a customer management system (TSIS), a Telecommunication Installation Management System (TIMS), and a subscriber line centralized preservation system (SLMOS / LCR). : Subscriber Line Maintenance System / Loop Condition Report) The customer management system 11, the subscription telephone installation management system 12, and the subscriber line centralized preservation system 13 interoperate with each other.

The customer management system 11 receives and manages subscription subscriptions from customers and issues construction orders to the subscription telephone installation management system 12. The subsidiary telephone installation management system 12 automatically distributes and controls the construction orders, automatically inputs RC (Recent Change) data, and manages and operates the V-core core terminal and the H-side mechanical terminal of the MDF 15. Allow efficient jumpers to be configured and perform MMC operations with the exchanger 14. In addition, the completion information and facility information is transmitted to the subscriber line centralized preservation system (13). The subscriber line centralized preservation system 13 receives the equipment and repairs from the subscription telephone installation management system 12 and directly manages the core wires.

The subscription telephone installation management system 12 manages and operates not only a public telephone network system as described above, but also an ADSL facility and an FLC facility. 2 is a block diagram of an ADSL facility managed by a subscription telephone installation management system.

2, the ADSL facility is largely divided into a PCM room, an exchange room, and a test room. The V-core terminal connected to the subscriber is connected to the splitter 24 through the core terminal box 21 of the laboratory (MDF), the ADSL terminal box 22 and the exchange room terminal box 23 of the PCM room, and the splitter 24 is voiced. By separating the signal and the ADSL signal, the ADSL signal is transmitted to the DSLAM (Digital Subscriber Line Access Multoplexer) device 25, and the voice signal is again transmitted through the exchange room terminal box 23, the ADSL terminal box 22, and the machine terminal box 26. Transfer to exchange 27. TMS (not shown) manages the ADSL terminal box 22, the core wire terminal box 21 connected to the subscriber, and the mechanical terminal box 26 connected to the electronic exchanger. It manages and operates the ADSL IN terminal for connecting the terminal box and the ADSL terminal box, the ADSL OUT terminal for connecting the ADSL terminal box and the machine terminal box, and the H side machine terminal.

FIG. 3 is a schematic diagram showing the process of the subscription telephone installation management system (TIMS) described above for each module.

The customer's service request received from the customer management system is processed sequentially through the following six modules of the subscription telephone installation management system (TIMS), which is a service order processing module (SOPM) (31). Department, Outside Plant Administration Module (OPAM) (32), Inside Plant Administration Module (IPAM) (33), Recent Change Administration Module (RCAM) (34), Business Process Workflow Administration Module (WFAM) 35, and Statistics and Reports Administration Module (SRAM) 36.

The service request processing module (SOPM) 31 receives the customer's service request, determines the work required for the service request, distributes it to related departments, tracks and encourages the progress of the public works according to the work order and principles. When the work is completed, and after updating the database to automatically notify the relevant subscriber line centralized preservation system 13 the completion of the function to create a completion file. Based on this function, departmental offices can centralize their work to reduce manpower and supplies and improve quality of customer service.

Looking at the service request processing in this service request processing module (SOPM) 31 step by step, first receives the construction order change data received through the customer management system 11 in real time and obtains as a work process preparation table. Next, the service request is controlled to distribute the work request from the received service request to the work table according to the work desired date, and set necessary unit work for the distributed service request so that the necessary work can be performed. When the processing is completed, the completion processing is performed to transmit the processing result of the service request to the customer management system 11 and the subscriber line centralized preservation system 13.

When the construction order distributed from the service request processing module 31, that is, the customer's service request is received, the external selection module (OPAM) 32 first checks the address of the subscriber in accordance with an outside plant managed by TIMS. It performs the address translation work, applies the address to an optimal algorithm, selects the core wire suitable for the address, and delivers the data to the worker so that the temporary worker can work in the field. In this case, the work order may be output to the printer and directly transmitted to the operator, or data may be transmitted to the operator's wireless mobile terminal (RIMS).

The unit operation of the line selection module 32 will be described in detail as follows. First of all, address conversion work is referred to as a case where a large number of subscribers are accommodated in one residence, such as an apartment, a building, and a townhouse, which exist in a reception area of the telephone station. These group residences are coded for each building. In the customer management system that contains the raw data, group residences are not managed as codes, so it is necessary to convert Korean names into codes, which is called address translation. The converted address can be used for various purposes such as customer complaint response, incoming ship recycling, and relocation of incoming facility. Next, the external selection work refers to the selection of good air lines in the terminal box closest to the telephone installation site. In this way, when selecting the outside line, when the transfer is made, the outside line used by all the subscribers of the same address is recycled (DOP), thereby saving manpower and materials.

The internal selection module (IPAM) 33 is a module that selects the mechanical terminal of the exchanger in consideration of the core wire selected by the external selection module 32 to determine the jumper wire position on the main wiring board. The selection of the machine terminal minimizes the unnecessary accumulation of jumper wires on the main board by minimizing the length of the jumper wires, equalizes the traffic for each subscriber module of the exchange, and facilitates subscribers' phone communication and recycles the existing idle jumpers. It aims to achieve three goals: reduce the frequency of hypothesis / demolition of jumper wires.

First, the machine terminal number is selected to be the jumper wire closest to the optimum length instead of the shortest one so that the jumper wire distribution on the main distribution board is equal. The jumper line recycling does not remove the jumper wire for the subscriber to be terminated, but keeps a record of its location by canceling it only at the exchange. It is to be able to. In general, the construction of the jumper wire is easy, but the removal of the jumper wire is difficult, so recycling the jumper wire in this way can not only reduce the work on the main board but also reduce the failure factor due to the jumper wire removal.

In order to shorten the jumper wire of MDF, the extension and external terminal should be selected appropriately. However, since the external terminal is fixed on the MDF position with respect to the address of the telephone installation place, it is inevitable to select the internal terminal close to the external terminal when working with the internal terminal. Therefore, optimal management of MDF facilities is necessary. In addition, by applying idle jumper wire recycling (DIP), the jumper wire is allocated to the subscribers without removing the jumper wire even when the subscriber changes, thereby avoiding duplicate work of dismantling and wiring, and saving manpower and materials.

The change data management module (RCAM) 34 is an automatic MMC input function for updating the change data of the exchange according to the change of subscriber service. When the machine terminal is selected by the extension automatic selection function, the change data management module (RCAM) 34 is input to the electronic exchange using the selected machine terminal. It is a function that can contribute to the unattended exchange or intensive operation of the electronic exchange by automatically generating the fluctuation data to be performed and automatically inputting it to the exchange according to the overall work flow. However, if an error occurs during the automatic input, the data may be manually inputted to the exchange by using the manual subscriber data input function.

The subjects of automatic input of change data of exchanges are new, termination, transfer, transfer, snow change, representative telephone, public telephone, and electronic exchange special services.The target exchanges are No.1A, S1240, No.5, M10CN, TDX. Target all exchangers such as series exchanges. It was developed to accommodate all exchanges with the same structure as much as possible, dealing with various exchange types and various service requests, and minimized the impact of program change by separating processes by major functions.

Next, the WFAM is a module that comprehensively controls and manages facility assignments and assigned facilities in relation to service request processing, and manages service needs and workforces and provides necessary steps, LEN, TIE, ALDS. Input or change the terminal, FLC terminal, etc. to process. The work status for the service request is automatically updated according to the situation on the work screen. In fact, service request processing is almost entirely done by TIMS internal processing (including switchboard RC work) except the circuit configuration, so the operation staff handles almost all tasks in TIMS, and only performs maintenance and terminal replacement on the TIMS configured circuits. do.

As described above, in the work processing management module 35, the core wire determination work, the jumper work, and the opening check work are performed. First, the core wire confirming work is to check the use of core and location information selected in the process of selecting the outer line, and to select the optimal alternative core wire. Confirm the core of the installation site through In this case, when the selected core wire cannot be used, the operation such as reselection of subscriber core terminals is performed according to the situation. In addition, the exchange RC operation is performed after the core determination work is completed in order to eliminate the cost of the missing fee. If the core line is confirmed, the investigator shall be notified of the core line confirmation details from the major, and immediately enter the name of the request for service that cannot be handled on the same day for the change in subscriber details and use it for guidance.

The jumper operation is performed when the core wire determination work is completed. The jumper work instruction is output to the printer of the laboratory, and the jumper worker configures a jumper between the corresponding subscriber device terminal, the core wire terminal, the ADSL terminal, and the FLC terminals. In this case, it is considered that the jumper wire is not recycled and the jumper wire recycling is not required.

In addition, after the core connection is established, the jumper construction work of the jumper, the construction of the incoming line of the major, and the RC work of the exchanger are performed at the same time. It is a step of confirming whether a telephone call with a subscriber is opened.

Statistical data and report management module (SRAM) 36 is a module that performs statistical data and report preparation on the processing result of daily service request, and performs daily settlement after finishing work for each department to prepare for daily work. do.

FIG. 4 is a configuration diagram of the RCAM shown in FIG. 3. For automatic MMC operation, the TIMS host processors generating an automatic MMC command in a DB and inputting the generated MMC command to the exchange are shown in FIG. You need the RC driver processor of the exchange interlocking system (ESOP).

The TIMS host processor includes a WIRE processor 41, a PROC processor 42, and an ANALY processor 43. The WIRE processor 41 searches a database (DB) 44 to search for service requests requiring automatic MMC operations, determine processing priorities of service requests, and advance the finished service requests to the next work step. The PROC processor 42 determines a work procedure for each service request and exchange type detected by the WIRE processor 41, searches for a corresponding MMC command in the DB 44, generates an automatic MMC command, and generates an ANALY processor. Send an automatic MMC command to (43). The ANALY processor 43 transmits an automatic MMC command to the DRIVER processor 45 of the exchange interlocking system (ESOP), receives the exchange message output after performing the automatic MMC command from the DRIVER processor 45, and analyzes whether manual input is performed. And store the results from the exchange in a table for traceability.

Further, in the exchange interworking system (TIMS ESOP), the DRIVER processor 45 inputs an automatic MMC command to the exchange 46 and transmits the result received from the exchange 46 to the ANALY processor 43 of the TIMS host.

While the invention has been described above based on the preferred embodiments thereof, these embodiments are intended to illustrate rather than limit the invention. It will be apparent to those skilled in the art that various changes, modifications, or adjustments to the above embodiments can be made without departing from the spirit of the invention. Therefore, the protection scope of the present invention will be limited only by the appended claims, and should be construed as including all such changes, modifications or adjustments.

As described above, according to the present invention, all the access network equipment management work from the reception of the customer's service request to the completion processing, the workflow management work and the switcher automatic MMC processing work by interworking processing, the telephone office work Can be improved efficiently and the work done quickly.

In addition, by optimizing the management of core wires, machine terminals, and jumper wires, it minimizes unnecessary accumulation of jumper wires and lowers the frequency of hypothesis / demolition, thereby reducing the work load and reducing waste and failure factors caused by the jumper wire removal. This saves manpower and materials.

Claims (3)

In the customer management system, the subscriber telephone installation management system, and the subscriber line centralized maintenance system are interlocked, and the subscriber telephone communication facility integrated operation management system for the subscriber telephone installation management system to operate and manage the exchange and the MDF, When the subscriber's service request is received through the customer management system, the registered telephone installation management system determines the work contents required for the service request, distributes it to the relevant departments, tracks and encourages the progress of public works, and when all the work is completed. A service request processing module (SOPM) for notifying the subscriber line centralized preservation system of completion information; An outer line selection module (OPAM) for checking the address of the customer and selecting a core wire suitable for the address when the work contents distributed by the service request processing module are received; An extension selection module (IPAM) for selecting an optimum switch machine terminal and a jumper wire position in consideration of the core wire selected by the selection line; A change data management module (RCAM) for performing an automatic MMC input function of the exchange according to the change of the service of the customer and automatically generating change data to be input to the electronic exchange using the machine terminal selected from the extension selection module; Allocate facilities to handle the customer's service needs, comprehensively control and manage the assigned facilities, determine the core wires selected in the external selection module, determine the jumper wires for the core wires, and after completion of the work A WFAM for reviewing the adequacy of the configuration, inspecting electrical characteristics and verifying telephone opening; And And a statistical data and report management module (SRAM) for preparing statistical data and a report on the processing result of the service request and performing daily settlement after finishing work. The method of claim 1, The change data management module, Host processors for generating automatic MMC commands in a database for processing automatic MMC input functions in the exchange; And a driver processor for inputting the generated MMC command to the exchange and receiving the result data from the exchange. The method of claim 2, The host processors, A WIRE processor that searches the database for service requests that require automatic MMC operations, determines processing priorities, and sends them to the next stage; A PROC processor for determining a service procedure for each service request and exchange type from the WIRE processor, generating an automatic MMC command according to the service request, and transmitting the same to a next work step; and And an ANALY processor which transmits the automatic MMC command generated by the PROC processor to the driver processor, receives the result data of the exchange from the driver processor, determines whether to input manually, and manages the history. Operation management system.