KR20020008269A - System and method for servicing information - Google Patents

Abstract

PURPOSE: A system for supplying information and a method thereof are provided to enable a client to buy the newest commodity by supplying the newest information for the client continuously. CONSTITUTION: An information service system(101) is connected to personal computers(151) through the Internet. An incorporated database server(121) stores identification codes, passwords, and information of members. The information is updated in real time. A telemarketing database server(131) performs a communication with the members through a wire/wireless and stores member-requested information, and search data being stored in the incorporated database server(121) and supplies the data to the members if necessary. A web server(111) controls the incorporated database server(121) and the telemarketing database server(131).

Description

Information service system and its method {System and method for servicing information}

The present invention relates to a business model, and more particularly, to an information service system and method through the Internet.

As the Internet becomes more common, the exchange of information through communication networks is expanding worldwide. Various forms of information retrieval, information provision, and e-commerce using the Internet have become businesses in many fields. By the way, there are a number of web sites that perform Internet services, but most have the following problems.

First, the identity of database information.

Second, the uncertainty of registered information without prior verification.

Third, accountability for avoiding liability for information or products on information and commerce related sites.

Fourth, the lack of practical and realistic personalized information in relation to customers, especially Business to Business (B2B).

Fifth, the simplicity of organizing content that many sites do not differentiate from each other.

The technical problem to be achieved by the present invention is to provide an information service system that always provides the latest information to the customer to allow the customer to purchase the latest product.

Another technical problem to be achieved by the present invention is to provide an information service method suitable for the system of the present invention.

BRIEF DESCRIPTION OF THE DRAWINGS In order to better understand the drawings cited in the detailed description of the invention, a brief description of each drawing is provided.

1 is a block diagram of an information service system and related system according to the present invention.

FIG. 2 is a block diagram of the integrated database server shown in FIG. 1.

3 is a block diagram of the telemarketing database server and related systems shown in FIG.

4 is a flowchart of an information service method according to the present invention.

The present invention to achieve the above technical problem,

An integrated database server that stores members' identification codes, passwords and information, the information being updated in real time; A telemarketing database server that stores information required by the members while communicating with the members via wired or wireless communication, and searches for data stored in the integrated database server and provides the members to the members when necessary; And a web server that controls the integrated database server and the telemarketing database server.

Preferably, a plurality of telephones are connected to the telemarketing database server and the members may be provided with an information service through the telephones.

Preferably, the web server is also connected to the computers used by the members via the Internet.

The present invention to achieve the above other technical problem,

An information service method comprising an information service system to provide information to a member, the method comprising: (a) the member searching for the information service system through the Internet; (b) if the member finds a desired product in the searching step, the member orders the desired product through the Internet from the information service system operator; And (c) the database server operator delivering the product desired by the member to the member.

Preferably, if the member does not find the desired product in the step (b), the step (b) (d) the member requests the information service system operator information about the desired product through the Internet Doing; (e) the information service system operator collecting information on a product desired by the member and notifying the member; And (f) the member checking the information on the product provided by the information service system operator and ordering the product to the information service system operator if necessary.

According to the present invention, a member can always purchase the latest product.

In order to fully understand the present invention, the operational advantages of the present invention, and the objects achieved by the practice of the present invention, reference should be made to the accompanying drawings which illustrate preferred embodiments of the present invention and the contents described in the accompanying drawings.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. Like reference numerals in the drawings denote like elements.

1 is a block diagram of an information service system and related system according to the present invention. Referring to FIG. 1, the information service system 101 according to the present invention includes a web server 111, an integrated database server 121, and a tele-marketing database server 131. do. The information service system 101 is connected to personal computers 151 used by customers via the Internet.

The integrated database server 121 stores an identification code (password) and information of members. The person who is registered as a member is provided with an identification code and a password required to use the information service system 101, that is, to retrieve the information stored in the integrated database server 121, from the information service system operator. Information stored in the integrated database server 121 is updated (up-date) in real time by the information service system operator. The integrated database server 121 stores information on basic materials (steel), industrial products, and the like.

The telemarketing database server 131 stores the information required by the members while communicating with the members via wired or wireless, and searches for the data stored in the integrated database server 121 and provides the members to the members when necessary.

The web server 111 controls the integrated database server 121 and the telemarketing database server 131. The web server 111 is connected to a plurality of computers used by members through the Internet. The web server 111 provides a web site to personal computers using a web browser. Accordingly, the member can log in the web site by inputting the identification code and the password, and can search for information stored in the integrated database server 121 while logging in to the web site.

A person who is a member of the information service system 101 pays a predetermined fee to the information service system operator for a predetermined period of time in exchange for using the information service system 101. Customers other than members, that is, non-members, may use the information service system 101, but at this time, the non-members use only some of the information stored in the integrated database server 121.

2 is a block diagram of the integrated database server 121 shown in FIG. Referring to FIG. 2, the integrated database server 121 includes a company information database 211, a sale information database 213, a customer information database 215, and a new company database 217.

The company information database 211 is a database for storing information required by a company, and includes a video advertisement database 221 for each company, a product photo database 222 for each company, a sales employee photo database 223 for each company, and a database for directions for a company 224. ).

The property information database 213 is a database which stores the information about various things. The property information database 213 includes a multi-party supply and demand database 231, a purchase database 232, a sales database 233, and a national court property auction database 234.

The customer information database 215 is a database for storing customer related information. The customer information database 215 includes a person search database 241, a checking close company database 242, and a draft discount company database 243.

The new company database 217 stores information about the new company.

Data stored in the company information database 211, the item information database 213, the customer information database 215, and the new company database 217 are updated in real time.

3 is a block diagram of the telemarketing database server 131 and associated system shown in FIG. Referring to FIG. 3, the telemarketing database server 131 includes a customer need information database 311, a customer need product database 312, a customer e-mail database 313, a customer character transmission database 314, A customer fax database 315 is provided.

The telemarketing database server 131 may be connected to a plurality of telephones 331 through a computer telephone integration server 321. Thus, customers can obtain the necessary information from the information service system (101 in FIG. 1) by using the telephone 331, and can order the necessary product through the obtained information. The telephone 331 includes a cordless telephone as well as a regular telephone.

4 is a flowchart of an information service method according to the present invention. Referring to FIG. 4, the information service method according to the present invention includes first to third steps 411, 431, and 441. The information service method illustrated in FIG. 4 will be described with reference to FIG. 1.

In the first step 411, a member searches for the integrated database server 121 through the Internet. The member searches the integrated database server 121 for detailed information about the product in order to purchase the product he needs. At this time, the search means includes a computer and a telephone.

In the second step 431, when the member finds the desired product during the search (421), the member orders the desired product through the Internet to the information service system operator. You can order by sending an order form through the Internet or by phone. At this time, the information service system 101 has an electronic order form to be made available to the customer. The electronic order form may be provided through a web site or may be provided by voice.

The third step 471 is a step in which the information service system operator delivers the product desired by the member to the member. To deliver the product to the member, either by mail or direct delivery.

In the search step 421, if the member does not find a desired product, the information service method includes the fourth to sixth steps 441, 451 and 461.

The fourth step 441 is a step in which the member requests information about a desired product from the information service system operator through the Internet.

The fifth step 451 is a step in which the information service system operator collects information on a product desired by the member and notifies the member of the information.

A sixth step 461 is a step in which a member checks information on a product provided by the information service system operator and orders the product to the information service system operator if necessary. The ordering method at this time is the same as the method described in the second step.

In this way, the member can obtain the desired product.

The best embodiments have been disclosed in the drawings and the specification. Although specific terms have been used herein, they are used only for the purpose of describing the present invention and are not intended to limit the scope of the invention as defined in the claims or the claims. Therefore, those skilled in the art will understand that various modifications and equivalent other embodiments are possible from this. Therefore, the true technical protection scope of the present invention will be defined by the technical spirit of the appended claims.

As described above, according to the present invention, a member of the information service system 101 can accurately obtain a desired product.

Claims (5)

An integrated database server that stores members' identification codes, passwords and information, the information being updated in real time; A telemarketing database server which stores information required by the members while communicating with the members via wired or wireless and provides the members with the data stored in the integrated database server if necessary; And And a web server controlling the integrated database server and the telemarketing database server. The information service system of claim 1, wherein a plurality of telephones are connected to the telemarketing database server, and the members may be provided with an information service through the telephones. The information service system of claim 1, wherein the web server is connected to computers used by members through the Internet. An information service method for providing information to a member by providing an information service system, (a) the member searching the information service system through the Internet; (b) if the member finds a desired product in the searching step, the member orders the desired product through the Internet from the information service system operator; And (c) the database server operator delivering the product desired by the member to the member. The method of claim 4, wherein if the member does not find a desired product in the step (b), the step (b) (d) the member requesting the information service system operator information about a desired product through the Internet; (e) the information service system operator collecting information on a product desired by the member and notifying the member; And (f) the member checking information on a product provided by the information service system operator and ordering the product to the information service system operator if necessary.