KR20010097715A - System for operating groupware through instant message and cti and method using the same - Google Patents

Abstract

1. TECHNICAL FIELD OF THE INVENTION

The present invention relates to a groupware operating system using instant messaging and CTI, and a method thereof and a computer-readable recording medium having recorded thereon a program for realizing the method.

2. The technical problem to be solved by the invention

The present invention provides functions such as corporate settlement, document management, meeting, and message delivery in the form of instant messages to perform business processes in real time, and interlock with Citii to use a telephone, a fax, or a wireless terminal from outside. A groupware operating system that can be notified of the arrival of a message or payment document by connecting to an in-house groupware, and can receive a required document and sign the payment document. To provide a record medium.

3. Summary of Solution to Invention

The invention comprises a first step of receiving information of a user, connected to an instant messaging means via a first or second messaging client; A second step of said instant messaging means receiving a job selection signal of said first or second messaging client; And registering, sending, and confirming a text message transmission job, an electronic payment job, a document management job, a conference progress job, a schedule registration and browsing job, or a fax content according to a job selection result of the first or second messaging client. Including a third step of performing any one task.

4. Important uses of the invention.

The present invention is used in groupware systems and the like.

Description

SYSTEM FOR OPERATING GROUPWARE THROUGH INSTANT MESSAGE AND CTI AND METHOD USING THE SAME Using Instant Messaging and CTI

The present invention relates to a groupware operating system and a method thereof, and in particular, a groupware operating system capable of operating groupware in real time regardless of place by applying real-time messaging technology of instant messenger and CTI (Computer Telephony Integration) and A method and a computer readable recording medium having recorded thereon a program for realizing the method.

In general, in a society in which information and communication develops, the life of a company lies in its rapid business processing and global marketing targeting a wide area. Groupware is used to effectively perform business processes and global marketing of these companies.

However, as described above, the conventional groupware operating system, the groupware must be run on all the computers in the company for real-time operation, and because the payment is not possible to connect with the company groupware while on the road and business trip, the payment documents are out of the office There is a problem in that it is not possible to perform efficient business processing, which is the original purpose of groupware.

Therefore, the present invention has been proposed to solve the problems described above, providing a function such as payment, document management, meeting and message delivery of the company in the form of instant messages to perform the business process in real time, Groupware operating system that can be notified of the arrival of a message or payment documents by connecting to the company's groupware using a telephone, fax or wireless terminal, etc., and receiving the necessary documents and signing the payment documents outside the company. It is an object of the present invention to provide a computer-readable recording medium storing a method and a program for realizing the method.

1 is an exemplary configuration diagram of an embodiment of a groupware operating system according to the present invention.

Figure 2 is a detailed configuration diagram of one embodiment of an instant messaging server according to the present invention.

Figure 3 is a detailed configuration diagram of one embodiment of a database according to the present invention.

4 is a detailed configuration diagram of an embodiment of a messaging client according to the present invention.

Figure 5 is a detailed configuration diagram of an embodiment of the messaging Citi server in accordance with the present invention.

6 is a detailed configuration diagram of an embodiment of a messaging web server according to the present invention.

7 is a flowchart illustrating an embodiment of a method for operating groupware using instant messaging and CTI according to the present invention.

8 is a detailed flowchart illustrating one embodiment of a process of transmitting a text message in FIG. 7;

FIG. 9 is a detailed flowchart illustrating an embodiment of a process of performing electronic payment in FIG. 7. FIG.

FIG. 10 is a detailed flowchart illustrating one embodiment of a process of approving a payment document in FIG. 9.

FIG. 11 is a detailed flowchart illustrating a process of registering and reading a document in FIG. 7; FIG.

12 is a detailed flowchart illustrating an embodiment of a process of opening a conference room in FIG. 7.

FIG. 13 is a detailed flowchart illustrating a process of conducting a conference in FIG. 7; FIG.

14 is a detailed flowchart illustrating an embodiment of a process of registering a personal schedule in FIG. 7;

FIG. 15 is a detailed flowchart illustrating an embodiment of a process of viewing and informing a personal schedule in FIG. 7; FIG.

FIG. 16 is a detailed flowchart illustrating a process of registering and sending a fax in FIG. 7; FIG.

17 is a detailed flowchart illustrating an example of a process of confirming a received fax in FIG. 7.

18 is an embodiment processing flowchart for an external working method using instant messaging and CTI according to the present invention.

19 is a detailed flowchart illustrating an embodiment of a process of performing external payment in FIG. 18.

20 is a detailed flowchart illustrating a process of performing an external document task in FIG. 18.

FIG. 21 is a detailed flowchart illustrating a process of performing an external fax reception task in FIG. 18; FIG.

* Explanation of symbols for main parts of the drawings

100: Instant Messaging Server 110: Database

120: first messaging client 130: second messaging client

140: messaging CTI server 150: public telephone network

160: fax 170: telephone

180: wireless terminal 190: messaging web server

200: Internet 101: user authentication server

102: message management server 103: electronic payment server

104: Document Management Server 105: Fax Mailbox Server

106: calendar server 107: chat server for the meeting

111: Employee Database 112: Message Database

113: Document Database 114: Electronic Payment Database

115: fax database 116: calendar database

121: first decoding unit 122: first encoding unit

123: user interface unit 141: second decoding unit

142: second encoding unit 143: fax server

144: ARS (Auto Response Server) 145: TTS (Text-to-Speech)

191: third decoding unit 192: third encoding unit

193: Web server 194: Short Message Server (SMS)

The system of the present invention for achieving the above object, in the groupware operating system using instant messaging and CTI, receiving a message between the client or a message between the client and the external user to perform the function of transmitting and receiving messages, document management, electronic Instant messaging means for performing payment, fax mailbox, calendaring, and meeting chat functions; Storage means for receiving and storing messages, documents, payment documents, faxes, schedules, and meeting contents from the instant messaging means; Messaging CTI means for receiving a message, document, payment document, fax contents and schedule from the instant messaging means and converting the message into a fax, voice or text message and transmitting it to the outside through a public telephone network; And web messaging means for receiving a message from the instant messaging means, converting the message, and sending the message to the outside.

In addition, the system of the present invention is characterized in that it comprises a messaging client which is connected to the instant messaging means, participates in message transmission, document management, payment request, fax transmission, scheduling and meeting, and is installed in a user computer.

The method of the present invention for achieving the above object is a groupware operating method applied to a groupware operating system using instant messaging and CTI, the information of the user connected to the instant messaging means through the first or second messaging client Receiving a first step; A second step of said instant messaging means receiving a job selection signal of said first or second messaging client; And registering, sending, and confirming a text message transmission job, an electronic payment job, a document management job, a conference progress job, a schedule registration and browsing job, or a fax content according to a job selection result of the first or second messaging client. A third step of performing any one task.

In addition, the method of the present invention is a groupware operating method applied to a groupware system using instant messaging and CTI, wherein a messaging CTI means receives an external user's access signal through a public telephone network using a telephone or a wireless terminal. A first step of making; A second step of the messaging Citi means receiving the work selection signal of the external user; And a third step of performing a text message listening, external payment, external document operation, schedule listening or external fax reception operation, etc. according to the job selection result of the second step.

In addition, the present invention provides a groupware operating system using instant messaging and CTI with a microprocessor, comprising: a first function of receiving information of a user connected to an instant messaging means through a first or second messaging client; A second function, wherein the instant messaging means receives a job selection signal of the first or second messaging client; And registering, sending, and confirming a text message transmission job, an electronic payment job, a document management job, a conference progress job, a schedule registration and browsing job, or a fax content according to a job selection result of the first or second messaging client. And a computer-readable recording medium having recorded thereon a program for realizing the third function of performing any one task.

In addition, the present invention is a groupware operating system using instant messaging and CTI with a microprocessor, the first CMS means for receiving a connection signal of an external user through a public telephone network using a telephone or a wireless terminal, etc. function; A second function of the messaging CTI means receiving a work selection signal of the external user; And a computer-readable recording program for realizing a third function of performing text message listening, external payment, external document work, schedule listening or external fax reception work, etc. according to the job selection result of the second step. Media.

The above objects, features, and advantages will become more apparent from the following detailed description taken in conjunction with the accompanying drawings. Hereinafter, with reference to the accompanying drawings will be described another preferred embodiment of the present invention;

1 is a diagram illustrating an embodiment of a groupware operating system according to the present invention.

As shown in the figure, the groupware operating system according to the present invention, the instant messaging server 100 for performing the transmission and reception of messages, document management, electronic payment, fax mailbox, calendar and meeting chat function, and the instant messaging server Database 110 for receiving and storing messages, documents, payment documents, faxes, schedules, and meeting contents from 100, and accessing the instant messaging server 100 to send and receive messages, document management, payment requests, fax transmission, Participates in scheduling and meetings, receives messages, documents, payment documents, fax contents and schedules from the first and second messaging clients 120 and 130 installed on the user's computer, and the instant messaging server 100 and faxes them. Messaging is converted to any one of the voice or text messages sent to the external fax 160, telephone 170 or wireless terminal 180 through the public telephone network 150 The CTI server 140 and a messaging web server 190 receiving a message from the instant messaging server 100 and sending a text message to the wireless terminal 180 through the Internet 200.

2 is a detailed configuration diagram of an instant messaging server 100 according to the present invention. The user authentication server 101 determines whether a connected messaging client is a correct user, and a message transmission / reception function between the messaging client and the messaging client. Message management server 102 to perform the operation, the electronic payment server 103 for the management of payment documents and payment procedures, the document management server 104 for performing the internal document management function, and the transmission and reception of the fax for each client Fax mailbox server 105 to perform the, calendar server 106 to perform a personal calendar function and chat server for providing a text, voice and video chat, and includes an electric board (electric board) function ( 107).

3 is a detailed configuration diagram of an embodiment of the database 110 in accordance with the present invention. The employee database 111 stores information of an employee using a messaging client and a message storing messages transmitted and received between the messaging client. A database 112, a document database 113 for storing the documents worked by the messaging client, an electronic payment database 114 for storing the payment documents requested by the messaging client and corresponding information, and a request for the messaging client. A fax database 115 for storing fax content and a calendar database 116 for storing personal schedules of the messaging client.

4 is a detailed configuration diagram of an embodiment of a messaging client 120 and 130 according to the present invention.

As shown in the figure, the messaging client according to the present invention includes a first decoding unit 121 that performs a decryption function, a second encoding unit 122 that encrypts an outgoing message, and a message received from another messaging client. It includes a user interface unit 123 for outputting a message.

5 is a detailed configuration diagram of an embodiment of a messaging CTI server according to the present invention. The second decoding unit 141 receives a message from the instant messaging server 100 and decrypts a cipher, and the second decoding unit. A fax server 143 that receives and transmits a message from the 141 and a fax, an ARS (Auto Response Server) 144 that provides a voice interface through a telephone 170 or a wireless terminal 180 in a messaging client, A text-to-speech (TTS) 145 for converting text data into voice and transmitting the voice data, and a second encoding unit 142 for encrypting a fax message transmitted from the fax server 143.

6 is a detailed block diagram of an embodiment of a messaging web server according to the present invention.

As shown in the figure, the messaging web server 190 according to the present invention includes a third decoding unit 191 for decrypting a message received from the instant messaging server 100 and the third decoding unit ( SMS (Short Message Server) 194 converts the message received from the 191 to a text message and transmits it to the wireless terminal 180, and receives the message from the third decoding unit 191 to the groupware to the outside Internet A web server 193 for transmitting a message to a messaging client to be used, and a third encoding unit 192 for encrypting a message transmitted by the web server 193.

Now, with reference to the accompanying Figures 7 to 20 will be described in detail a groupware operating method using instant messaging and CTI according to the present invention.

7 is a flowchart illustrating an embodiment of a method for operating groupware using instant messaging and CTI according to the present invention.

First, the instant messaging server 100 is connected to the instant messaging server 100 through the first or second messaging clients 120 and 130 (700), and the user information, that is, the ID and the user ID, is stored in the user authentication server 101 of the instant messaging server 100. If a password is input (702), the instant messaging server 100 determines whether the user information is information of a normal user (704).

As a result of the determination 704, if the normal user, the first or second messaging client (120, 130) selects a job (706), if not the normal user, enters the user information (702) do.

In the job selection result 706, in the case of the text message transmission job, the text message transmission process 710 is performed, in the case of the electronic payment job, the electronic payment process 730 is performed, and in the case of the document management job, Registration and viewing process 750 is performed.

In addition, in the case of the task selection result 706, in the case of the meeting function, the conference room is opened in operation 770, the process of performing the meeting in operation 790 is performed, and in the case of the schedule task, the schedule is registered in operation 810. A process of viewing and informing a schedule is performed (830). In the case of a fax mailbox operation, a process of registering and sending a fax content (850) and checking a received fax (870) is performed.

Finally, it is determined whether another job is needed (890), and if another job is needed, the process of selecting the job (706) is performed. If no other job is needed, the process ends.

FIG. 8 is a detailed flowchart illustrating a method of transmitting a text message in FIG. 7 when the first messaging client 120 composes and transmits a message to the second messaging client 130 (711). The first encoding unit 122 of the first messaging client 120 encrypts the created message 712 and transmits the encrypted message to the instant messaging server 100 to the instant messaging server 100. (713).

The message management server 102 of the instant messaging server 100 that receives the encrypted message determines whether the second messaging client 130 that is the receiver is online (714).

As a result of the determination 714, if the second messaging client 130 is online, the message management server 102 sends the encrypted message written by the first messaging client 120 to the second messaging client 130. Sending 715, the second messaging client 130 decrypts the encrypted message (716) and then displays (717) the message.

If the determination result 714, the second messaging client 130 is not online, the message management server 102 checks the user's wireless terminal number in the employee database 111 (718), the messaging web server The encrypted message created by the first messaging client 120 is transmitted to 190 (719).

In addition, when the third decoding unit 191 of the messaging web server 190 decrypts the received message 720 and transmits it to the Short Message Server (SMS) 194, the SMS 194 The message is converted into a short message and transmitted to the wireless terminal 180 of the user of the second messaging client 130.

9 is a detailed flowchart illustrating an example of a process of performing electronic payment in FIG. 7.

First, when the first messaging client 120 creates a payment document and transmits the payment document to the second messaging client 130 which is the payer (731), the first encoding unit 122 of the first messaging client 120 If the payment document is encrypted (732) and transmitted to the instant messaging server 100 (732), the electronic payment server 103 of the instant messaging server 100 is stored in the electronic payment database 114 to the contents of the payment document. In operation 733, the encrypted payment document is transmitted to the second messaging client 130.

After receiving the encrypted payment document from the author payment server 103, the second messaging client 130 decrypts the payment document and pays the payment document (734), and encrypts the payment result to instant messaging. The electronic messaging server 103 of the server 100 transmits the data to the first messaging client 120 (746). At this time, the electronic payment server 103 records the payment result in the electronic payment database (114).

The first decoding unit 121 of the first message client 120 decrypts the encrypted payment result (747), and the user interface unit 123 displays the payment result (748).

10 is a detailed flowchart illustrating a payment process of the payment document in FIG. 9, and determines whether the second messaging client 130 whose electronic payment server 103 is the payment agent is online (735). .

If the determination result 735, the payment is online, the instant messaging server 100 transmits the payment document to the second messaging client 130 (736), the second messaging client 130 is encrypted payment After the document is decrypted (737), the payment document is displayed and viewed (738), and the payment is performed (739).

Then, the second messaging client 130 checks whether the payment authentication has been performed (740), and if the payment is authenticated, it is determined whether the payment is the last payment person (741), and if the payment is not authenticated, the payment again. Perform the certification process.

If the determination result 741, the last payment, and returned, if not the last payment, the second messaging client 130 transmits the payment to the electronic payment server 103 of the instant messaging server 100 The electronic payment server 103 performs a process 735 of determining whether the corresponding payment is online.

As a result of the determination (735), if the payer is not online, the electronic payment server 100 checks the wireless terminal number of the payer in the employee database 111 (742), the payment document to the messaging web server 190 Transmit (743).

The third decoding unit 191 of the messaging web server 190 decrypts the received payment document in operation 744 and transmits it to the short message server (SMS) 194. In step 745, the payment document is transmitted to the wireless terminal 180 of the next payment user in a short message.

FIG. 11 is a detailed flowchart illustrating a process of registering and reading a document in FIG. 7.

First, the first messaging client 120 creates a document (751), the first encoding unit 122 encrypts the created document (752), and then the instant messaging server 100 the encrypted document Send (753).

The document management server 104 of the instant messaging server 100 stores the received document in the document database 113 (754) and receives a document inquiry request from the second messaging client 130 (755). The document is searched for whether the requested document exists in the database 113 and the result is transmitted to the second messaging client 130 (756).

When the second messaging client 130 receiving the document inquiry request result requests the document management server 104 of the instant messaging server 100 to view the document (757), the document management server 104 reads the document. It is determined whether the requested document is a viewable document (758).

As a result of the determination 758, if the document is viewable, the document management server 104 obtains the document from the document database 113 and transmits the document to the second messaging client 130 (759). The messaging client 130 decrypts the encrypted document (760) and retrieves the document (761).

If it is determined that the document is not readable, the document management server 104 transmits a non-readable message to the second messaging client 130 (762).

FIG. 12 is a detailed flowchart illustrating a process of opening a conference room in FIG. 7. When the first messaging client 120 requests to establish a conference room with the instant messaging server 100 (771), the instant messaging The server 100 establishes a meeting room (772) and connects the first messaging client 120 to the chat server 107 for a meeting so as to proceed with the meeting in the opened meeting room (773).

13 is a detailed flowchart illustrating a process of conducting a meeting in FIG. 7 when the second messaging client 130 requests the instant messaging server 100 to list a conference room (791). The meeting chat server 107 of the instant messaging server 100 transmits a list of currently established conference rooms to the second messaging client 130 (792), and the second messaging client 130 receives the received list. After selecting a conference room that you want to enter in (793), if the meeting chat server 107 is requested to join the meeting (794), the meeting chat server 107 determines whether to participate in the requested meeting (795) ).

As a result of the determination (795), if the meeting can be joined, the second messaging client 130 is connected to the meeting chat server 107 (796), and the second messaging client 130 joins the meeting (797). After the meeting is over, the meeting ends (798).

In the determination result 796, if the meeting is not available, the meeting chat server 107 requests the meeting creator to join the meeting (799), and the meeting establisher who receives the meeting participation request accepts the participation. In operation 800, if the participation is allowed, the process of connecting the messaging client to the chat server 107 for conference is performed (796). If the participation is not permitted, the messaging client is notified of the participation (801).

FIG. 14 is a detailed flowchart illustrating a process of registering a personal schedule in FIG. 7. When the first messaging client 120 creates and registers a personal schedule (811), the first messaging client 120 is performed. After the first encoding unit 122 encrypts the personal schedule (812) and transmits it to the instant messaging server 100, the schedule management server 106 of the instant messaging server 100 is a schedule management database ( The personal schedule is registered in 116 (813).

FIG. 15 is a detailed flowchart illustrating an embodiment of a process of reading and informing a personal schedule in FIG. 7.

First, when the first messaging client 120 requests the instant messaging server 100 to view a personal schedule (831), the schedule management server 106 of the instant messaging server 100 is the schedule management database 116 Inquiring the requested personal schedule in the (832), decrypts the inquiry schedule (833), and transmits to the first messaging client 120, the first messaging client 120 is the corresponding schedule (834).

The schedule management server 106 checks the schedule to be informed, that is, the schedule in which the schedule and the alarm function are set (835), and determines whether the status of the corresponding messaging client user to receive the schedule is online (836).

As a result of the determination 836, if the user is online, if a personal schedule is transmitted to the user (837), the messaging client of the user decrypts the schedule (838) and displays the schedule (839).

In the determination result 836, if the user is not online, the schedule management server 106 checks the user's wireless terminal number in the employee database 111 (840) and encrypts the messaging web server 190 with the encryption. The scheduled schedule is transmitted (841).

In addition, when the third decoding unit 191 of the messaging web server 190 decrypts the received schedule in 842 and transmits it to the short message server 194, the SMS 194. The schedule transmits the schedule to the user's wireless terminal 180 in a short message (843).

FIG. 16 is a detailed flowchart illustrating a process of registering and sending a fax in FIG. 7. When the first messaging client 120 writes content to be faxed (851), the first messaging client 120 After the first encoding unit 122 encrypts the fax content (852), and transmits the encrypted fax content to the fax mailbox server 105 of the instant messaging server 100, the fax mailbox server 105 Registers the fax content to the fax database 115 (853).

The fax mailbox server 105 checks a fax number to be sent from the fax content (854), and transmits the fax content to the messaging CTI server 140 (855).

The second decoding unit 141 of the messaging CTI server 140 decrypts the encrypted fax content (856), and the fax server 143 transmits the fax using the confirmed fax number (857).

17 is a detailed flowchart illustrating an example of a process of checking a received fax of FIG. 7.

First, the messaging CTI server 140 receives the fax content from the outside (871), encrypts it in the second encoding unit 142 (872), and transmits the fax message to the first messaging client 120. In operation 873, the user interface unit 123 of the first messaging client 120 displays the fax content in operation 874.

18 is a flow chart of an embodiment of an external working method using instant messaging and CTI according to the present invention, in which an external user messaging through a public telephone network 150 using a telephone 170 or a wireless terminal 180. The CTI server 140 is dialed (1000), the user is authenticated (1020), and a job is selected (1040).

When the task selection result 1040, the text message listening task, the message is checked through the text-to-speech (TTS) 145 of the messaging CTI server 140 (1060). After decrypting the message by inputting the password (1080), the voice-converted message is listened (1100).

The job selection result 1040, in the case of external payment work, performs external payment (1120), in the case of document work, performs external document work (1140), in the case of listening to the schedule, requesting his schedule confirmation In operation 1160, after decrypting a predetermined cipher 1180, a voice-converted schedule is listened to through a text-to-speech 145 of the messaging CTI server 140 (1200). ).

If the job selection result 1040, a fax reception, the external fax reception operation is performed (1220).

In operation 1240, it is determined whether another task is needed, and if another task is needed, the process of selecting the task is performed 1040. If another task is not needed, the call is disconnected and terminated.

19 is a detailed flowchart illustrating a process of performing external payment in FIG. 18.

First, the external payer makes a telephone connection to the messaging CTI server 140 (1121), and the messaging CTI server 140 checks the authentication of the connected user (1122).

After the user authentication, the external payment request the payment document to the messaging Citi server 140 (1123), decrypts the payment document (1124), and determines whether to listen to the voice (1125).

As a result of the determination (1125), if the voice is listened to, after listening to the payment document (1126), the payment is performed (1127).

If the determination result (1128), if the call by fax, the payment document is sent by fax (1129), and the payment is performed (1127), if the call is not by fax, the fax of the messaging Citi server 140 The server 143 enters the fax number of the external payer (1130), sends the payment document by fax (1131), and performs the payment (1127).

If the payment is authenticated (1132), if the payment is authenticated, the payment is recorded in the electronic payment database 114 (1133). If the payment is not authenticated, the payment is notified (1134). .

FIG. 20 is a detailed flowchart illustrating an example of a process of performing an external document task in FIG. 18. When a telephone connection is made to the messaging CTI server 140 (1141), the messaging CTI server 140 is authenticated. Check whether the user is an authorized user (1142), receive the document to be worked by inputting the document number from the document database 113 (1143), decrypt (1144), convert the document file into an image (1145) In operation 1146, the wireless terminal 180 of the user determines whether the user is in a fax call.

The confirmation result (1146), if a fax call, send the document converted to the image (1147), if not a fax call, enter the user's fax number (1148), and send the document by fax ( 1149).

21 is a detailed flowchart illustrating a process of performing an external fax reception operation in FIG. 18.

First, when the telephone connection is made to the messaging Citi Server 140 (1221), the user connected to the Messaging Citi Server 140 confirms that the user is a recipient (1222), and after receiving a fax (1223), the user If the request for receiving fax confirmation (1224), the messaging CTI server 140 decrypts the received fax (1225), and transmits it to the user's wireless terminal 180, the user reads the received fax (1226)

The present invention described above is capable of various substitutions, modifications, and changes without departing from the spirit of the present invention for those skilled in the art to which the present invention pertains. It is not limited to drawing.

The present invention as described above, because all the work is done in the form of instant messages even without running the groupware on all computers in the company for real-time operation, it is possible to operate the groupware during other operations, even outside work and business trips, Since it is possible to connect to the company's groupware using a wireless terminal or a fax, it is possible to efficiently operate the groupware by allowing payment, scheduling, listening to messages, and the like.

Claims (23)

In the groupware operating system using instant messaging and CTI, Instant messaging means for receiving a message between clients or a message between a client and an external user to perform a function of transmitting and receiving a message, and to perform document management, electronic payment, a fax mailbox, a schedule management, and a meeting chatting function; Storage means for receiving and storing messages, documents, payment documents, faxes, schedules, and meeting contents from the instant messaging means; Messaging CTI means for receiving a message, document, payment document, fax contents and schedule from the instant messaging means and converting the message into a fax, voice or text message and transmitting it to the outside through a public telephone network; And Web messaging means for receiving and converting a message from the instant messaging means and sending it outward Groupware operating system using instant messaging and CTI. The method of claim 1, The instant messaging means, User authentication means for confirming whether the connecting user is a registered user; Message management means for performing a message transmission and reception function between the users; Electronic payment means for proceeding with the management and payment of payment documents between the user; Document management means for performing a document created by the user or an in-house document management function; Fax mailbox means for performing a transmission / reception function of the user-specific fax; Schedule management means for performing a schedule management function of the user; And A groupware operating system using instant messaging and CTI, including a chatting means for providing a chat between the users in text, voice, and video. The method according to claim 1 or 2, The storage means, Employee information storage means for storing information of the employee using the instant messaging means; Message storage means for storing messages transmitted and received between the user; Document storage means for storing the document worked by the user; Electronic payment information storage means for storing the payment documents requested by the user and the information according thereto; Fax storage means for storing the fax contents requested by the user; And Group system operating system using instant messaging and CTI including a schedule storage means for storing the personal schedule of the user. The method of claim 3, wherein The messaging CTI means, Second decoding means for receiving a message from said instant messaging means and decrypting it; Fax transmission means for receiving a message from the second decoding means and transmitting and receiving a fax; Automatic response means for providing a voice interface to the outside via the user's message; Text conversion means for converting the text data of the user into speech and transmitting the speech data; And And a second encoding means for encrypting a fax message transmitted from said fax transmission means. The method of claim 3, wherein The web messaging means, Third decoding means for decrypting a message received from the instant messaging means; Short transmission means for converting the message received from said third decoding means into a text message and transmitting it; Web transmission means for receiving a message from the third decoding means and sending a message to a user who uses the groupware to the outside Internet; And And a third encoding means for encrypting the message transmitted by the web transmission means. The method of claim 3, wherein The client, A messaging client installed on the user's computer by accessing the instant messaging means, participating in message transmission, document management, payment request, fax transmission, scheduling, and meeting. Groupware operating system using instant messaging and Citiai, comprising a. The method of claim 6, The messaging client, First decoding means for performing a function of decrypting an encrypted message received from said instant messaging means; First encoding means for encrypting a message sent to a messaging client of another user using the instant messaging means; And A groupware operating system using instant messaging and CTI, including user interface means for outputting messages received from other messaging clients. In the groupware operating method applied to the groupware operating system using instant messaging and CTI, A first step of receiving information of a user, connected to the instant messaging means via a first or second messaging client; A second step of said instant messaging means receiving a job selection signal of said first or second messaging client; And According to a job selection result of the first or second messaging client, any one of a text message transmission job, an electronic payment job, a document management job, a conference progress job, a schedule registration and browsing job, or a job of registering, sending and confirming a fax content Third step to do one work Method for operating groupware using instant messaging and CTI comprising a. The method of claim 8, The third step, A fourth step of the instant messaging means receiving an encrypted message from the first messaging client; A fifth step of determining whether the second messaging client whose message management means of the instant messaging means is a receiver is online; A sixth step of transmitting, by the message management means, the encrypted message to the second messaging client if the second messaging client is online; As a result of the determination in the fifth step, if the second messaging client is not online, the message management server checks the user's wireless terminal number in the employee information storing means and transmits the encrypted message to the web messaging means. Seventh step; And And an eighth step of the third decoding means of the web messaging means decrypting the received message, and then the short message transmitting means converts the message into a short message and transmits the message to a wireless terminal of the second messaging client user. Groupware operation using messaging and CTI. The method of claim 8, The third step, A fourth step of the instant messaging means receiving a payment document of the first messaging client; A fifth step of the electronic payment means of the instant messaging means recording the contents of the payment documents in the electronic payment storage means and transmitting the encrypted payment documents to the second messaging client; A sixth step of receiving, by the electronic payment means, the payment document received from the second messaging client, recording the payment result in the electronic payment storage means and transmitting the received payment document to the first messaging client; And And a seventh step of displaying the payment result from the electronic payment means in the first messaging client. The method of claim 10, The payment process of the payment document of the seventh step, An eighth step of determining whether the second messaging client whose electronic payment means is the payer is online; A ninth step of transmitting, by the instant messaging means, the payment document to the second messaging client if the payer is online; A tenth step of the second messaging client decrypting the encrypted payment document, displaying and viewing the payment document, and then performing the payment; The eleventh step of determining, by the electronic payment means, whether the second messaging client is the last payer and terminating the electronic payment process if the final payment is made; A twelfth step of repeating from the twelfth step of determining whether the next payer is online by receiving the paid payment document from the second messaging client if it is not the last payer as a result of the determination in the eleventh step; A thirteenth step in which the electronic payment means checks the wireless terminal number of the corresponding payer in the employee information storage means and transmits the payment document to the web messaging means, if the payer is not online; A fourteenth step of decrypting, by the third decoding means of the web messaging means, the received payment document and transmitting it to the short message transmitting means; And And a fifteenth step, wherein the short message transmitting means transmits the payment document to a wireless terminal of a next payment user. The method of claim 8, The third step, A fourth step of the instant messaging means receiving a document written by the first messaging client; A fifth step of storing, by the document management means of the instant messaging means, the received document in the document storage means; A sixth step of, if the document management means receives a document inquiry request from the second messaging client, searching whether the requested document exists in the document storing means and transmitting the result to the second messaging client; A seventh step of determining whether the requested document is a viewable document when the document management means receives a view request signal of the document from the second messaging client that has received the document inquiry request result; An eighth step of acquiring the document from the document storing means and transmitting the document to the second messaging client if the document is available for reading as a result of the determination in the seventh step; And And a ninth step of transmitting, by the document management means, a non-readable message to the second messaging client, if the document is not viewable, as a result of the determination of the seventh step. The method of claim 8, The third step, A fourth step of connecting the first messaging client to the meeting chatting means so that the instant messaging means receiving the request for opening a meeting room from the first messaging client opens a meeting room and conducts a meeting in the opened meeting room; A fifth step of transmitting, to the second messaging client, a list of conference rooms in which the instant chatting means, the meeting chat means of the instant messaging means, which has received the meeting room list request from the second messaging client; A sixth step of judging whether the meeting chatting means having received the meeting participation request from the second messaging client can participate in the requested meeting; A seventh step of connecting the second messaging client to the meeting chat means when the meeting result is determined as the sixth step; An eighth step of, if the meeting result of the sixth step is a non-participation meeting, the meeting chatting means requesting the conference creator to join the meeting; And And a ninth step of connecting the second messaging client to the meeting chatting means when the meeting chatting means receives the meeting participation permission signal from the conference creator, and notifying the second messaging client of the inability to participate. How to operate groupware using instant messaging and CTI. The method of claim 8, The third step, A fourth step of the schedule management means of the instant messaging means receiving the personal schedule created from the first messaging client to register the personal schedule in the schedule storage means; The schedule managing means of the instant messaging means receiving the request for viewing the personal schedule from the first messaging client inquires the personal schedule requested by the schedule storing means, decrypts the requested schedule, and then the first messaging. A fifth step of transmitting to the client; Checking a schedule to be informed by the schedule management means to determine whether a status of the corresponding messaging client user to receive the schedule is online; A seventh step of transmitting a personal schedule to the user if the user is online as a result of the determination of the sixth step; An eighth step of, if the user is not online, the schedule management means checks the user's wireless terminal number in the employee information storage means and transmits the schedule to the web messaging means; And A third step of the third decoding means of the web messaging means decrypts the received schedule and transmits it to the short message transmitting means, and the short message transmitting means transmits the short message to the user's wireless terminal in a short message. Group messaging operating method using instant messaging and CTI included. The method of claim 8, The third step, A fourth step of registering, by fax mailbox means of the instant messaging means, receiving the fax content from the first messaging client, the fax content into the fax storage means; A fifth step of the fax mailbox means confirming a fax number to be sent from the fax contents and transmitting the fax contents to the messaging Citi means; A sixth step in which the second decoding means of the messaging Citi means decrypts the encrypted fax content and the fax transmission means sends the fax using the confirmed fax number; And And a seventh step of the messaging Citi means receiving the fax content from the outside, encrypting in the second encoding means, and sending the fax message to the first messaging client. In the groupware operating method applied to the groupware system using instant messaging and CTI, A first step of the messaging Citi means receiving an access signal of an external user through a public telephone network using a telephone or a wireless terminal; A second step of the messaging Citi means receiving the work selection signal of the external user; And A third step of performing a text message listening, external payment, external document work, schedule listening or external fax reception work, etc. according to the job selection result of the second step Method for operating groupware using instant messaging and CTI comprising a. The method of claim 16, The third step, A fourth step of confirming a message through a text-to-speech (TTS) of the messaging Citi Means; A fifth step of decrypting a message by receiving a predetermined password from the external user; And And a sixth step of the messaging CTI means providing a message converted into voice to the external user. The method of claim 16, The third step, A fourth step of the messaging CTI means receiving a payment document from an external user and decrypting the payment document; A fifth step of confirming a reading method of a payment document from the external user; A sixth step of receiving, by the messaging Citi-Me means, a payment document by voice and receiving a payment result of the external user, when the result of the checking of the sixth step is voice listening; A seventh step of determining, by the messaging CTI means, whether the external user is talking by fax if the voice checking result is not the result of the fifth step; As a result of the determination of the seventh step, if the call is a fax, the payment document is sent by fax, and after receiving a payment result of the payment of the external user, if the call is not a fax, the faxing of the messaging Citi means An eighth step of means for faxing the payment document by inputting the fax number of the external user; And And the ninth step of the messaging CTI means recording the payment result in the electronic payment storage means. The method of claim 16, The third step, A fourth step of the messaging Citi means receiving a document number from an external user and acquiring a document to work from the document storing means; A fifth step of the messaging Citi means confirming whether a wireless terminal of the external user is busy to receive a fax; And And a sixth step of sending the document to the wireless terminal when the fax call is in progress, and entering the fax number of the external user if the fax call is in progress, and sending the document by fax. How to operate groupware using instant messaging and CTI. The method of claim 16, The third step, A fourth step of the messaging CTI means receiving a schedule confirmation request from an external user; A fifth step of the messaging CTI means acquiring a schedule of the external user from schedule storage means to decrypt the schedule; And And a sixth step of converting the schedule into voice and transmitting the text-to-speech (TTS) means of the messaging CTI means to the external user. The method of claim 16, The third step, A fourth step of the messaging Citi means receiving a fax sent to the external user; A fifth step of the messaging CTI means receiving a received fax confirmation request from an external user; And And a sixth step of encrypting the received fax by the messaging Citi means and transmitting the received fax to the external user. In a groupware operating system using instant messaging and CTI with a microprocessor, A first function of receiving information of a user connected to the instant messaging means via a first or second messaging client; A second function, wherein the instant messaging means receives a job selection signal of the first or second messaging client; And According to a job selection result of the first or second messaging client, any one of a text message transmission job, an electronic payment job, a document management job, a conference progress job, a schedule registration and browsing job, or a job of registering, sending and confirming a fax content Third function to perform one task A computer-readable recording medium having recorded thereon a program for realizing this. In a groupware operating system using instant messaging and CTI with a microprocessor, A first function of the messaging CTI means receiving a connection signal of an external user through a public telephone network using a telephone or a wireless terminal; A second function of the messaging CTI means receiving a work selection signal of the external user; And A third function of performing text message listening, external payment, external document operation, schedule listening or external fax reception operation, etc. according to the second job selection result; A computer-readable recording medium having recorded thereon a program for realizing this.