KR20010035424A - apparatus and method for Auto response on wire telephone - Google Patents

Abstract

PURPOSE: An apparatus and method for automatically responding to a wired phone call is provided to transmit a voice message to an e-mail address or a mobile terminal by requesting a caller to leave the voice message on the web for a wired phone call in a called subscriber's absence. CONSTITUTION: An apparatus for automatically responding to a wired phone call consists of a web server(1), a database server(2), a communication server(3), a TTS(Text To Speech) server(4), a file server(5), a mail server(6) and a WAP(Wireless Application Protocol) server(7). The web server(1) is provided for communication with subscribers who use this system. The database server(2) classifies and stores the information and messages of the subscribers joined through the web server(1) by subscribers. The communication server(3) automatically receives the phone calls connected to a PSTN and automatically transmits recorded contents to the PSTN. The TTS server(4) converts text data into voice data. The file server(5) stores callers' voice messages. The mail server(6) forwards the voice messages by voice mail through Internet using the mail addresses stored in the database server. The WAP server(7) provides short message service.

Description

Apparatus and method for Auto response on wire telephone}

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an answering machine, and more particularly, to a landline answering device and an answering method for automatically answering a landline call in an absence through a web site or a mobile communication system.

In general, a voice mail delivery method is a method of delivering to a receiver through a landline telephone having a voice message recording function. The caller records a desired voice message on the called party's terminal according to the recording guidance from the called party's terminal. The called party's subscriber could check the recorded voice message either directly or by calling from outside.

In addition, in the case of a mobile terminal (mobile phone) which is widely used recently, when a called party does not answer a phone call even though a dialing signal (tone) signal is transmitted for a certain period of time, it is switched to voice mailbox mode to guide the caller to leave a voice message. Save the caller's voice message, and then notify the called party's mobile phone that there is a voice message in the voice mailbox.

However, the terminal (telephone) having such a voice message recording function is expensive, and if there is an abnormality in the receiving line, the voice mail cannot be left and the external voice call cannot be confirmed.

In addition, mobile terminals are expensive and voice mailboxes cannot be checked in areas where wireless communication is not performed.

The present invention has been made to solve the above problems, wired telephone automatic answering device for providing a voice message to a set mail address or mobile terminal by guiding on the web to leave a voice message in the absence of a landline telephone; The purpose is to provide an automatic response method.

1 is a block diagram of a landline telephone answering system according to the present invention

2 is a flow chart of membership operation according to the present invention

3 is a flowchart illustrating an automatic landline telephone answering method according to the present invention.

4 is a flowchart illustrating a method of checking a caller message of a member according to the present invention.

Explanation of symbols for the main parts of the drawings

1: Web Server 2: Database Server

3: IVR server 4: TTS server

5: file server 6: mail server

7: wap server

The landline telephone answering device according to the present invention for achieving the above object comprises a web server for communicating with a member using an answering machine, and storing information and messages of members subscribed through the web server for each member. A database server, a communication server capable of automatically receiving a telephone connected to a public telephone network (PSTN) and automatically transmitting recorded contents to a public telephone network, and information of a member stored in the database server under the control of the communication server It is characterized by including a mail server for transmitting a message to the voice mail using.

In addition, the landline automatic answering method for achieving the above object, the member to receive the landline automatic answering service and the information of the member and the phone number to the landline automatic answering service of the member to the corresponding communication company A first step of informing a call transfer by requesting a call, and receiving a call transfer from the telecommunications company to leave a voice message if a caller does not receive a predetermined time by calling the wired telephone answering service request telephone. And a third step of storing the third step of transmitting the stored caller voice message according to a selection of the corresponding member.

Referring to the wired telephone answering device and the answering method according to the present invention having the features as described above in more detail with reference to the accompanying drawings.

1 is a block diagram of a landline telephone answering machine according to the present invention.

The landline telephone answering device according to the present invention is to establish a web site through the Internet to promote the landline telephone answering system to various Internet users and to join as a member using the landline telephone answering system. Data required for signing up (e.g. phone number to be automatically answered, mail address (ID) to receive the message left by the sender as voice mail), and SMS (sent immediately after receiving the e-mail) Web service (1) to record the mobile phone number or the general phone number to receive the message, the short message service, and the confirmation number required for confirmation through SMS) ), The phone number to which the member's landline telephone is automatically answered through the web server 1, and the message left by the caller to the voice mail. Receiving mail address (ID), and mobile phone number or general phone number to receive SMS (immediately after sending e-mail, sender / subject to mobile phone, Short Message Service) message, and A database server (2) for storing input data for each user by inputting confirmation numbers necessary for confirmation through the SMS and a wired telephone connected to a public switching telephone network (PSTN) Communication (IVR (Interactive Voice Response) or ARS) server (3), which transmits recorded contents to public telephone networks automatically, and TTS (Text to Speech) server that converts text data into voice ( 4) a file server 5 storing the sender's voice message, and a mail address stored in the database server 2 under the control of the IVR 3; And a mail server 6 for transmitting voice mail through the Internet and a Wap (Wireless Application Protocol) server 7 for providing the SMS service.

Here, assuming that the sender's voice message and voice guidance message are stored in the database server 2 and all stored messages are stored as voice, the TTS server 4 and the file server 5 may not be provided. Do.

The automatic answering method of the wired telephone answering device according to the present invention configured as described above is as follows.

2 is a flowchart illustrating a member subscription operation according to the present invention.

First, the method of registering on the web site is as follows.

First, a user accesses a web site (web server) and requests to use a landline telephone answering system (1S and 2S).

In addition, when applying for an automatic telephone line answering system, a telephone number for self-answering, a mail address for receiving a voice message left by a caller by voice mail, a mobile phone number or a general telephone number for SMS service, and confirmation required for verification The number is set (input) (3S).

At this time, the existing E-mail account provider (ESP) site can be linked to the web site of the present invention so that the ESP site can apply for a server (1S).

If the caller calls the member's landline telephone number when the member is absent, an automatic response message to leave a message is recorded (4S). At this time, if the user's (member) 's computer is equipped with a microphone and a speaker, an automatic response (guidance) message is recorded immediately (5S).

If the microphone is not installed, the web site tells you the phone number and authentication number to record an auto-reply message. Therefore, when a user (member) calls the phone number and inputs an authentication number, the authentication number is confirmed to record an automatic response (guidance) message (9S). That is, when the user makes a phone call, the IVR server 3 transmits a guide message to the user (member) to input the authentication number, and when the user enters the authentication number, the IVR server 3 transmits the authentication number. Check and prepare the recording of the user. Then, when the user inputs the answering machine message by telephone, the IVR server 3 records the answering machine message and stores the answering machine message in the database server 2 or the file server 5 for each user.

In addition, even when the microphone is not mounted, the user may be prompted to enter an automatic response (guidance) message in text on the website screen so that the automatic response message may be input in text. In other words, the member is going out via the PC. If you leave a message, we will contact you. "The characters are entered and stored in the member's database server (2) or file server (5). The text autoresponder message thus stored is later converted into voice through the TTS server 4 and transmitted to the caller.

When the user registers as a member of the landline telephone answering system, the information input from the user and the answering machine (guidance) message are stored in the database 2 (6S).

When the user's (member's) information and the autoresponder message are stored as described above, voice mail is sent to the mail address input by the user (member) (7S) so that the user can confirm the stored autoresponder message (8S). ). Of course, it can be checked through a landline phone or a mobile terminal.

In this way, when the subscription is completed as a member using the landline telephone answering system, the telephone number of the landline telephone to be automatically answered is requested to call transfer to a public communication network (communication company).

In this way, in the state where the user is registered as a member of the automatic telephone answering system, the automatic answering method is as follows.

3 is an operation flowchart showing a method for automatically answering a wired telephone according to the present invention, which shows a method for recording and distributing a message of a caller.

The caller (member or nonmember) dials the telephone number of the member's landline telephone, which has applied for the automatic landline telephone response (11S). Therefore, the public telecommunications company confirms that it has not received a call for a set time. If the member does not answer the phone after the set time, the telecommunication company transfers the caller to the designated number of the landline telephone answering system (14S). If the member answers the call, the call is made immediately (12S), and if the called party's phone is an answering machine and is set to answering mode (13S), a message is left on the answering machine. .

When a call transfer is made by a telecommunication company because the called party does not answer the call as described above, the IVR server 3 distributes the call because many phones can be transferred from the telecommunication company at the same time (15S, 16S, 17S). . At this time, when the call transfer, the telecommunications company transfers the calling party's telephone number and the member's landline telephone number (telephone number where the member wants the answering service, called telephone number) to the landline telephone answering system.

Thus, the IVR server 2 of the landline telephone answering system and the caller are connected.

The IVR server 3 checks whether the member is a member by analyzing the member's wire telephone number transmitted from the telecommunication company (18S).

At this time, if there are two or more members using the member's landline phone number (family member) (19S), the target party is presented to the caller so as to select which member to leave a message (20S), and the message is to be left. Choose a member (21S).

As such, when the member is confirmed, the IVR server 3 notifies the user of the member's pre-stored information and the recorded auto-response (guidance) message (notifying that he is out of office) and leaves a voice message. Message) is read from the database server 2 or the file server 5 and sent to the sender, or the TTS server 4 is called to convert the stored text auto-reply message into voice and transmitted to the sender (22S).

When the stored autoresponder message of the member is delivered to the caller, the IVR server 3 records the voice message left by the caller and stores it in the file server 5 or the database server 2 (23S). .

The IVR server 3 distinguishes the message notification method set by the member and transmits the message according to the distinguished method (24S).

If the member desires a voice mail, the member's mail address and sender voice message information stored in the file server 5 or the database server 2 are transmitted to the mail server 6. Then, the mail server 6 processes the delivered mail address and voice message information and transmits the voice mail to the member via the Internet network (25S).

If the member selects the SMS method, the IVR server 3 extracts a phone number (mobile phone number) for the member's SMS from the database server 3 and sends a message informing the member that there is an automatic response. do. As such, when the IVR server 3 notifies the member of the SMS, the member calls the designated phone number through the mobile phone, and the IVR server 3 transmits a message to the member to input the password, and the member sends the mobile terminal. Enter the password set in. Therefore, the IVR server 3 checks the validity of the password inputted by the member and delivers the recorded caller message to the member (26S). At this time, the member does not need to directly enter the designated telephone number of the SMS, and presses the ″ SEND ″ button to automatically connect to the landline telephone answering system.

In this way, when the sender message is delivered, the member confirms the sender message as shown in Fig. 4 (27S).

4 is a flowchart illustrating a method of checking a caller message of a member according to the present invention.

That is, when voice mail is delivered through the mail server 6, the member logs in (web / wap) the landline telephone answering service site via the Internet (31S) and the member's identification number (ID) and password ( Confirm the member by entering password) (32S, 33S).

In the case of a member, it is determined whether there is a voice mail that has arrived (34S), if there is no voice mail that has arrived (35S), and if there is a voice mail that arrives, a voice mail list that has arrived is displayed (36S). . When the member clicks on the desired list (37S), the details are displayed (38S), and the member checks the caller's recording (39S).

If the member applies for confirmation of the message over the telephone, although not shown in the drawing, the member calls the designated telephone number. Then, for this call, the IVR server 3 transmits a message for inputting an authentication number to the member, and if the member inputs a password entered when registering as a member corresponding to the authentication number, the IVR server 3 Check the validity of the password entered by the member and deliver the recorded caller message to the member.

In this way, the IVR server 3 asks the member whether or not to delete or keep the message when the sender message transmission is terminated (40S), and deletes or keeps the sender message according to the member's selection. (41S).

This process is repeated whenever an auto-reply message occurs.

In the landline telephone answering device and the answering method according to the present invention as described above, the following effects are obtained.

First, it is not necessary to purchase an expensive answering machine because it is possible to listen to the caller's message by voice in the absence of joining as a member of the answering machine for landline telephones on the Internet.

Second, because the Internet is widespread, you can easily check your messages anytime, anywhere.

Claims (12)

A web server for communicating with members utilizing landline telephone answering systems; A database server storing information and messages of members subscribed through the web server for each member; A communication server that can automatically receive a landline telephone connected to a public telephone network (PSTN) and automatically transmit the recorded contents to the public telephone network; And a mail server for transmitting a message by mail using information of a member stored in the database server under the control of the communication server. The method of claim 1, And a file server for storing a voice message of a member or a caller, and a TTS server (4) for converting text data into voice under the control of the communication server. The method of claim 1, And a Wap server for providing an SMS service under the control of the communication server. The method of claim 1, The member's information includes a phone number to be automatically answered, a mail address to receive a message left by a caller in a voice mail, a mobile phone or a general phone number to receive an SMS message, and a confirmation number required to confirm a member. Landline telephone answering device. A first step of storing a member and a member's information to be provided with a landline telephone answering service and requesting a call transfer by notifying a corresponding telephone company of a landline telephone number desired for the member's answering service; A second step of storing a voice message of the caller by instructing the caller to receive a call transfer from the telecommunication company and to leave a voice message if the caller does not receive a predetermined time by calling the answering machine request landline telephone; And a third step of transmitting the stored caller voice message according to the selection of the member. The method of claim 5, The first step is to answer the wired telephone answering method, characterized in that the member is secured through an e-mail account provider (ESP). The method of claim 5, The first step is to set up a landline phone number to be automatically answered by the member, a mail address to receive voice messages left by the caller by voice mail, a phone number to receive SMS service and SMS service, and a confirmation number to confirm. To make sure that Prompting you to enter a message to be automatically answered when you are absent, And storing the set member's information and the auto answer message, forwarding the member's auto answer phone number to the corresponding telecommunications company, and requesting a call transfer. The method of claim 7, wherein To enter an auto-reply message, enter an auto-reply message as soon as a microphone is available on your PC, or, if you do not have a microphone, provide a phone number and authentication number to record an auto-reply message on the website screen. The member makes a call and inputs an authentication number so that if the authentication number is valid, the member can record an automatic response (guidance) message or input an automatic response message by text. The method of claim 7, wherein And when the information of the member and the auto response message are stored, confirming the auto response message input by the member. The method of claim 5, The second step is a step of the call transfer to the designated number of the answering machine system when the telephone number of the member who applied for the landline automatic answering does not ring for a certain time; Transmitting the previously stored member's information and the stored autoresponder (guidance) message to the sender using the member's landline telephone number as an address so that the sender can leave the message; And recording and storing the voice message left by the caller. The method of claim 5, In the third step, if a member wants a voice mail, processing the member's mail address and the stored caller voice message information and transmitting the voice mail to the member through an internet network; If the member selects the SMS method, extracting the member's phone number and sending a message informing the member that there is an automatic response, and checking the recorded caller message; If the member has requested to check the message over the telephone of the public network, the member may call the designated telephone number and input the authentication number to deliver the recorded caller message to the member. Auto answer method. The method of claim 11, And when the member confirms the caller message, indicating whether to keep or delete the caller message, and storing or deleting the caller's message according to the member's selection.