KR20000008727A - E-mail service system and method using telephone - Google Patents

Abstract

PURPOSE: E-mail service system and method enable a user to transmit/receive an E-mail provided in an internet mail server, etc. by using a telephone. CONSTITUTION: An automatic response system(103, ARS) provides a voice information message to a user when a telephone(101) connection is set with the user. A mapping part(104) performs a mapping process about the user's identity information inputted by digits through the ARS for authenticating the user. A voice recognizer(105) recognizes the user's voice relating to an E-mail receiver's information and an order inputted through the ARS. A voice converter(108) converts the voice message inputted by the user through the ARS to a voice file. According to the mapping result in the mapping part, an E-mail storing part receives the converted voice file from the converter and stores it. Also, the storing part detects the message which is stored by the user's request inputted through the voice recognizer, and transmits it. A voice regenerator(109) receives the voice file from the E-mail storing part and regenerates it in voice. Thereby, many users including physically handicapped persons can use E-mail services very conveniently.

Description

E-mail service system using telephone and method thereof

The present invention relates to an electronic mail service system using a telephone and a method thereof.

Conventionally, in order to send and receive e-mails, an electronic bulletin board must have an account or an account on the Internet, and a terminal connected to such a network can be used to send and receive e-mails. In addition, some disabled people who cannot use a computer have no choice but to send and receive e-mail using a special computer system.

Therefore, in the past, when the user wants to search his or her e-mail, or when a disabled person who cannot use a computer must use a terminal or a computer connected to the network, the e-mail can be searched. For this reason, there is a problem in that it is inconvenient to use and requires a lot of costs for carrying a notebook computer or the like or using a special computer.

Accordingly, an object of the present invention is to provide an e-mail service system and method for transmitting and receiving e-mail provided by an electronic bulletin board or an internet mail server using a telephone. There is this.

1 is a block diagram of an embodiment of an e-mail service system using a telephone according to the present invention;

2A and 2B are flow diagrams of one embodiment of an e-mail service method using a telephone according to the present invention;

3 is a detailed flowchart of the e-mail retrieval of FIG. 2B in accordance with the present invention;

* Explanation of symbols for main parts of the drawings

101: phone 102: modem

103: Automated Response System 104: Account Mapping System

105: speech recognition system 106: voice e-mail subsystem

107: e-mail system 108: voice conversion system

109: speech playback system 110: speech synthesis system

111: network interface

The system of the present invention for achieving the above object, the automatic response means for providing a guide broadcast to the user; Account mapping means for mapping user identification information numerically input from the user through the automatic answering means for authenticating the user; Speech recognition means for recognizing a user's voice regarding the e-mail recipient information and command inputted through the answering machine; Voice conversion means for converting a voice message input from the user through the automatic answering means into a voice file; E-mail storage means for receiving and storing the voice file converted from the voice conversion means according to the mapping result of the account mapping means, and retrieving and transmitting the stored message according to a user's request input through the voice recognition means. ; And voice reproducing means for receiving a voice file from the e-mail storing means and reproducing it with voice.

In addition, the method of the present invention, in the e-mail service method applied to the e-mail service system, the first step of authenticating the user by receiving the user identification information by performing the announcement when the telephone connection with the user is established ; A second step of converting a user's voice message into a voice file and transmitting the user's voice message by e-mail when the user sends an e-mail to a telephone; And a third step of, when the user receives the e-mail by telephone, retrieves the e-mail to be received by the user and sends the retrieved e-mail to the user by voice.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a configuration diagram of an embodiment of an e-mail service system using a telephone according to the present invention.

As shown in the figure, the e-mail service system 100 is an Automatic Response System (hereinafter referred to as "ARS") for providing an announcement to the user when the user is connected to the telephone 101 (103), an account mapping system (104) for mapping numerically inputted user IDs and passwords from a user, a voice recognition system (105) for recognizing ID voices of e-mail recipients input from a user, e-mail Voice e-mail subsystem 106, voice e-mail sub for interworking with system 107, storing voice files converted from voice conversion system 108, and retrieving e-mail according to a user's request. E-mail in conjunction with system 106 and for receiving and storing text files from external computer networks (such as the Internet) and modem 102 and voice files from voice e-mail subsystem 106. System 107, a voice conversion system 108 for converting a voice message from a user into a voice file, a voice playback system for receiving a voice file from the voice e-mail subsystem 106, reproducing and transmitting the voice to voice ( 109 and a voice synthesis system 110 for converting and synthesizing a text file from the e-mail system 107 into voice via the voice e-mail subsystem 106.

When the user uses the e-mail service, the ARS 103 in the e-mail service system 100 receives a phone call and performs user authentication on a valid user. The user enters a user ID and password by using the numeric buttons of the telephone 101. When the user authentication is completed, the ID of the receiver should be input. The ARS 103 requests the user to pronounce the receiver ID correctly. At this time, the user pronounces the letters correctly one by one so that the speech recognition system 105 can recognize them.

The user should pronounce one syllable in Hangul and one in English in English, and pronounce "g" and "z" correctly in English, and "z" should be pronounced as "ji-" or "jet". do. To send an e-mail over the Internet, you would enter an edge mark (@). You can just pronounce it "at" or "edge mark". In addition, "." For distinguishing a domain name may be pronounced as "dot" or "dot".

When the user completes the input of the user ID, the ARS sound “A voice message” is output from the ARS 103, and a sound “beep” is outputted. When the voice message input is completed, the voice conversion system 108 converts the voice message into a voice file "* .wav" or "* .au".

2 is a flowchart of an embodiment of an e-mail service method using a telephone according to the present invention.

As shown in the figure, when a user makes a call to an e-mail service system (201), the answering machine performs an announcement broadcast to receive a user ID and password from the user (202) to obtain a user ID and password. It receives a number and transmits it to the account mapping system (203).

Thereafter, the account mapping system maps to the user ID and password in the e-mail service system to confirm the user ID and password (204), and determines whether the user ID and password are verified (205). Repeat the announcement to receive the message, and if it is confirmed, it is determined whether the user's request is received or sent (206). If the email is sent, the automatic response system voices the email recipient ID from the user. Received and transmitted to the speech recognition system (207).

The voice recognition system then recognizes the voice and sends the recognized e-mail recipient ID to the voice e-mail subsystem (208), and the voice e-mail subsystem confirms the recipient ID and sends a confirmation signal to the answering machine. In operation 209, the answering machine receives a voice message from the user as a guide broadcast and transmits the received voice message to the voice conversion system in operation 210.

The voice conversion system then converts the voice message into a voice file and sends it to the voice e-mail subsystem (211), the voice e-mail subsystem stores the converted voice file and sends it to the e-mail system ( 212, the e-mail system sends an e-mail to the voice file (213).

On the other hand, judging whether the user's request is an e-mail reception or transmission (207), if the e-mail reception, the voice e-mail subsystem retrieves the e-mail to send to the user (214), and the retrieved e-mail is It is determined whether it is a text file or a voice file (215) and if it is a text file, the e-mail system sends the text file to the speech synthesis system via the voice e-mail subsystem (216), and the speech synthesis system voices the text file. Is converted and synthesized to transmit a voice e-mail (217).

On the other hand, it is determined whether the retrieved message is a text file or a voice file (215). If the voice file is a voice file, the voice e-mail subsystem sends the voice file to the voice playback system (218), and the voice playback system plays the voice file. Send a voice e-mail (219).

3 is a detailed flowchart of the e-mail retrieval of FIG. 2B in accordance with the present invention.

As shown in the figure, when the user selects a new folder mail or an existing folder mail according to the announcement of the answering machine (301), the voice e-mail subsystem displays the subject of the mail and the sender's names in the selected folder. Sequentially transmitting (302).

Thereafter, the voice e-mail subsystem determines whether user input exists while sending the subject of the mail and the sender's name (303), and if the user input does not exist, continue to sequence the subject of the mail and the sender's name in that folder. If the user input is present, the type of user input is determined (304). If the user input is a numeric button signal, it is determined whether the next mail of the folder exists (305). The process of selecting an existing folder mail is repeated, and if a next mail exists, the title and sender's name of the next mail are transmitted (306).

On the other hand, by determining the type of the user input (304) if the user input is the "*" button signal transmits the content of the mail (307), and determines whether the "#" button signal is input while transmitting the content of the mail If the "#" button signal is not input, the contents of the mail are continuously transmitted. If the "#" button signal is input, the contents of the mail are retransmitted (309).

The present invention described above is capable of various substitutions, modifications, and changes without departing from the spirit of the present invention for those skilled in the art to which the present invention pertains, and the above-described embodiments and accompanying It is not limited to the drawing.

Therefore, the present invention as described above can provide the convenience of using e-mail by eliminating the dependency on a computer terminal in using e-mail, and by using a commonly used telephone, Blind or other disabled people who can't use computers or people can use e-mail easily without using special equipment.

Claims (9)

Automatic answering means for providing announcement to the user; Account mapping means for mapping user identification information numerically input from the user through the automatic answering means for authenticating the user; Speech recognition means for recognizing a user's voice regarding the e-mail recipient information and command inputted through the answering machine; Voice conversion means for converting a voice message input from the user through the automatic answering means into a voice file; E-mail storage means for receiving and storing the voice file converted from the voice conversion means according to the mapping result of the account mapping means, and retrieving and transmitting the stored message according to a user's request input through the voice recognition means. ; And Voice reproducing means for receiving a voice file from the e-mail storing means and reproducing it with voice E-mail service system comprising a. The method of claim 1, Interface means for interfacing with the e-mail storing means for transmitting a text file input from the outside to the e-mail storing means; And Speech synthesizing means for converting and synthesizing a text file input from said e-mail storage means into speech according to a user's request E-mail service system further comprising. An electronic mail service method applied to an electronic mail service system, A first step of authenticating a user by receiving user identification information by performing guide broadcasting when a telephone connection with the user is established; A second step of converting a user's voice message into a voice file and transmitting the user's voice message by e-mail when the user sends an e-mail to a telephone; And When the user receives the e-mail by phone, the third step of searching for the e-mail to be received by the user and sending the retrieved e-mail to the user by voice. E-mail service method comprising a. The method of claim 3, wherein The first step is, A fourth step of, when the telephone connection with the user is established, the answering machine performs announcement to receive user identification information from the user; A fifth step of receiving, by the answering machine, user identification information from a user as a number and transmitting the number to an account mapping system; And A sixth step in which the account mapping system authenticates the user by checking the mapped user identification information by mapping the user identification information in the e-mail service system; E-mail service method comprising a. The method of claim 4, wherein The second step, A seventh step in which, when the user transmits an e-mail to a telephone, the answering machine receives e-mail recipient identification information from the user as voice and transmits the received e-mail to a voice recognition system; An eighth step of the voice recognition system recognizing the voice and transmitting the recognized e-mail recipient identification information to the voice e-mail subsystem; A ninth step, by the voice e-mail subsystem, confirming the recipient identification information and sending a confirmation signal to the answering machine; A tenth step in which a voice conversion system converts a voice message into a voice file and transmits it to the voice e-mail subsystem; An eleventh step of storing, by the voice e-mail subsystem, the converted voice file and sending it to an e-mail system; And A twelfth step of the e-mail system transmitting the voice file by e-mail E-mail service method comprising a. The method according to any one of claims 3 to 5, The third step, When the user receives an e-mail by telephone, the thirteenth step of retrieving the e-mail to be sent to the user by the voice e-mail subsystem; A fourteenth step of determining whether the retrieved e-mail is a text file or a voice file; A fifteenth step of transmitting, by the electronic mail system, the text file to the voice synthesis system through the voice e-mail subsystem if it is determined that the text file is a text file; A sixteenth step of the speech synthesis system converting and synthesizing a text file into speech to transmit a voice e-mail; A seventeenth step of transmitting, by the voice e-mail subsystem, the voice file to the voice playback system if it is determined that the voice file is a voice file; And An eighteenth step in which the voice reproducing system plays a voice file to transmit a voice e-mail; E-mail service method comprising a. The method of claim 6, The thirteenth step, A nineteenth step of, if the user selects a folder according to the announcement of the answering machine, the voice e-mail subsystem sends information of the mail in the selected folder; And Step 20, if the voice e-mail subsystem receives a user input while transmitting the information of the mail, transmitting the corresponding information of the mail according to the received user input. E-mail service method comprising a. The method of claim 7, wherein The nineteenth step, A twenty-first step of the user selecting a new folder or an existing folder according to the announcement of the answering machine; And The twenty-second step of sequentially transmitting the subject and sender's names of the mail in the selected folder by the voice e-mail subsystem; E-mail service method comprising a. The method of claim 8, The 20th step, A twenty-third step of determining whether a user input exists while transmitting the subject of the mail and the name of the sender; A twenty-fourth step of continuing the twenty-one step if there is no user input as a result of the determination in the twenty-third step; A twenty-fifth step of determining the type of the user input if the user input exists as a result of the determination in the twenty-third step; A twenty-sixth step of transmitting the subject and sender's name of the next mail when the determination result of the twenty-fifth step is a request signal of the subject and sender's name of the next mail; A twenty-seventh step of transmitting the contents of the corresponding mail if the request signal of the contents of the corresponding mail is determined as the determination result of the twenty-fifth step; A twenty-eighth step of determining whether a re-transmission request signal of the contents of the corresponding mail is input while the contents of the corresponding mail are being transmitted; And As a result of the determination of step 28, when the retransmission request signal is input, the content of the corresponding mail is retransmitted; E-mail service method comprising a.