KR19990058075A - How to order an unattended restaurant using a simple exchange - Google Patents

Abstract

More particularly, the present invention relates to an unattended ordering method for automatically ordering a restaurant using a simple exchange at a business place such as a hotel or a restaurant. In order to improve the conventional ordering method that can be ordered only after an employee calls for an order at a business place such as a hotel or a restaurant, the present invention automatically orders the table by sitting at a table using the extension of the exchange To provide an unattended restaurant ordering method. In order to solve the above problem, the present invention provides an unattended restaurant ordering method for using a simplex exchange having a plurality of extensions installed on each table and an order processing and output device for processing and outputting orders from the extension, And analyzing the specific digits set for each menu in advance after receiving an order call for ordering among the extensions, outputting the order contents, and managing the order contents as a database.

Description

How to order an unattended restaurant using a simple exchange

The present invention relates to a simplex exchange, and more particularly, to an unattended restaurant ordering method in which a restaurant is automatically ordered using a simple exchange at a business place such as a hotel or a restaurant.

Nowadays, due to the improvement of the living environment and the development of the eating and drinking culture, many hotels and restaurants are used for eating out and communicating with people. In order to order such a hotel or a restaurant, in the past, the employee waited for the employee to come and ordered the desired menu to the employee, or moved to the self-service restaurant directly to the counter where the order was made and then returned to the table. However, if the employee was busy or the employee could not come because of other reasons, he had to wait. Also, even if the order is made to the employee, when the restaurant is busy or when the order quantity is high, the employee is confused and the wrong menu occurs to cause the customer to feel bad. Therefore, in order to order a menu, it has been required to implement a restaurant ordering device that automatically completes an order by pressing a corresponding menu key directly using an ordering device installed on a table without waiting for an employee.

Accordingly, an object of the present invention is to provide an unattended restaurant ordering method using a simple exchanger that can place an order using an ordering device installed on a table without an employee.

In order to achieve the above object, the present invention provides an unmanned restaurant ordering method for use with a simple exchanger having a plurality of extension lines installed on each table and an order processing and output device for processing and outputting orders from the extension line, Wherein, when a specific digit set for each menu is received in advance after an order call for ordering among the extensions, the order is analyzed and analyzed, and the contents of the order are managed as a database.

1 is a block diagram of a simplified exchanger according to the present invention;

FIG. 2 is a diagram showing a memory map showing storage areas allocated to each extension according to an embodiment of the present invention.

FIG. 3 is a flowchart illustrating a control flow for implementing an unattended restaurant order using a simple exchange according to an embodiment of the present invention.

BRIEF DESCRIPTION OF THE DRAWINGS The invention will be described in detail with reference to the accompanying drawings. Many specific details, such as specific processing flows, are set forth in the following description to provide a more thorough understanding of the present invention. It will be apparent to those skilled in the art that the present invention may be practiced without these specific details. Further, the detailed description of known functions and configurations that may be unnecessarily obscured by the gist of the present invention will be omitted.

Fig. 1 shows a configuration of a simple exchange for ordering a restaurant according to the present invention. The configuration will be described below. 1 is a block diagram of a simplified exchange according to the present invention,

The control unit 10 controls the overall operation of the switching system to control call switching and provide various services to the user, and controls the operation of performing the unattended restaurant ordering service according to the present invention. The memory 12 includes a ROM for storing a program of the controller 10 and initial service data for performing a basic call and various functions, a RAM for temporarily storing data generated during program execution under the control of the controller 10 RAM), and has a storage area allocated for each extension, and manages the ordered contents as a database.

The switching circuit 14 switches various tones and voice data under the control of the controller 10. [ An extension subscriber circuit 24 supplies a call current to each extension under the control of the controller 10, and also interfaces signals between the extension and the switching circuit 14. Herein, the extension is installed in the guest table according to the present invention.

The CO line circuit 16 seizes the CO line under the control of the controller 10 to form a CO line loop, and interfalls signals between the CO line and the switching circuit 14. Here, the trunk line refers to a line connecting the trunk line circuit 16 and the national exchange period.

The tone generator 22 generates various tone signals under the control of the control unit 10 and outputs them to the switching circuit 14. A DTMF receiver (Dual Tone Multi-Frequency Receiver) 20 analyzes the DTMF signal input from the switching circuit 14, converts the DTMF signal into digital data, and outputs the digital data to the controller 10. Here, the DTMF signal input to the DTMF receiver 20 through the switching circuit 14 is a telephone number generated by the trunk line subscriber or a telephone number generated from an extension line. The DTMF transmitter 18 converts the digital data output from the controller 10 into a DTMF signal and outputs the DTMF signal to the switching circuit 14. Here, the DTMF signal output from the DTMF transmitter 18 is the telephone number of the trunk line subscriber generated when the trunk line side is called from the extension side.

The order processing and output device 26 processes the DTMF signal input from each station when the unattended restaurant order service function is performed, and then outputs the order contents to be monitored or printed. As the ordering and processing apparatus 26, for example, a personal computer equipped with a printer may be interlocked.

The present invention also incorporates an automatic response function for more efficient and convenient use of a restaurant order exchange system so that a user of a guest or the like can guide the order process by using the restaurant order service function. Although not shown in FIG. 1, such a voice guidance method can be easily implemented as a known technique. In order to perform restaurant ordering from the extension, a special code for ordering a restaurant and specific digits for each menu are specified in advance between the exchange and the extension. Therefore, the extension installed in the table can be used for extension phone, trunk line phone, restaurant order. For example, in order to use an extension, an extension number is input. To use a CO line, a number 9 is input and a CO line number is inputted. In order to use an extension for ordering the restaurant according to the present invention, And input the contents of the order as a digit by a predetermined method. The detailed method will be described in the description of FIG.

FIG. 2 is a memory map showing a storage area allocated to each extension in accordance with an embodiment of the present invention. The memory map can manage data on order contents inputted from an extension line as a database.

3 is a control flowchart for implementing an unattended restaurant order using a simple exchanger according to an embodiment of the present invention,

Prior to the description of FIG. 3, the preconditions for carrying out the present invention are the conditions referred to in FIGS. 1 and 2. If it is satisfied, an unattended order according to the present invention is executed from a call for ordering from an extension installed in the table. This will be described in detail with reference to FIG.

In step 101, the control unit 10 checks whether specific digits for ordering calls are received from a plurality of extensions provided in the exchange. At this time, for example, a code of '33' is specified in advance for a specific digit which is a restaurant order code inputted from the extension. When the specific digit as the restaurant order code is input, the control unit 10 recognizes the order call and controls the switching circuit 14 to switch the corresponding extension and the order processing and output device 26 called for order. In step 103, the control unit 10 operates an automatic answering machine (not shown) to transmit a voice guidance message to the extension to guide the restaurant order process that has been recorded in advance. At this time, the controller 10 controls the memory unit 12 to change the order status flag value of the corresponding station that is called for order. Here, the order status flag value is an arbitrary designated value for confirming whether or not an order has been placed in each station and whether or not an order has been placed for each station. For example, The order status flag value is divided into 0 and 1, where 0 represents the non-ordered state, and 1 represents the ordered state or order completion state. This is done separately from the voice announcement dispatch of the restaurant ordering process. If the input of the specific digit is confirmed in step 104 of the restaurant order process guide, the controller 10 proceeds to step 105. [ In step 105, the controller 10 controls the order processing and output device 26 to analyze the digits of the order contents received from the extension. The order format must be specified in advance in the description of FIG. For example, if you set the order type to [Menu Code No.] + [Order Number (Serving)] + [*] + [Menu No.] + [Order Number (Serving)] + [*] + If the order type entered in the extension is equal to [12 * 22 * 31 **], if the menu code for each type is as shown in Table 1 below, the order content according to the order format entered in the extension is [kimchi fried rice 2 servings + 2 servings of ribs + 1 serving of Kimchi stew]. In the example according to the present invention, however, [*] means a sequence of other menu orders, and [**] means order completion. The order format and order contents can be changed by the user.

Order code by menu menu Code NO. menu Code NO. Kimchi Fried Rice One Galvitang 2 Kimchi stew 3 Sullungtang 4 Seafood 5 Tofu Stew 6 ... ... ... ...

If the control unit 10 recognizes the confirmation of the order content in step 105, the controller 10 proceeds to step 108. If the received digit is not confirmed, that is, if the extension user inputs a wrong number, the controller 10 proceeds to step 107 And guides the digit re-input requiring a reorder to voice.

In step 108, the controller 10 transmits a voice message indicating that the order has been confirmed to the order-called extension, separately controls the order processing and output device 26 to output the order content to the corresponding output device, The content is stored in a storage area allocated to the corresponding extension of the memory unit 12 and managed as a database. The database makes it possible for the user to output when necessary. The order state flag value allows the operator to change the value of the order to 0 again when confirming the contents of the order.

As described above, orders can be made unattended without an employee, and the exchange is managed as a database for each extension.

While the invention has been shown and described with reference to certain preferred embodiments thereof, it will be understood by those skilled in the art that various changes and modifications may be made without departing from the scope of the invention. Therefore, the scope of the present invention should not be limited by the illustrated embodiments, but should be determined by the scope of the appended claims and equivalents thereof.

As described above, the present invention can provide a more efficient and convenient ordering method since customers can order orders without a worker in a restaurant or a hotel, and also, by using an exchange used only for telephone use as a restaurant order, And the effectiveness of each order is controlled by a database, so that it can be used as settlement and statistical data such as daily settlement of accounts or month-end closing settlement.

Claims (9)

A method for ordering unattended restaurants using a simple exchanger having a plurality of extensions installed on each table and an order processing and output device for processing and outputting orders from the extension, Wherein when the specific digit set for each menu is received in advance after an order call for ordering among the extensions is received, the order is analyzed to analyze the order, and the contents of the order are managed as a database. The method according to claim 1, Further comprising the step of informing the user of an ordering procedure by a voice guidance message when the call for ordering is present. The method according to claim 1, And wherein the ordering call is made by entering a specific code in the extension. A special code for ordering a restaurant and a specific digit for each menu are specified and a memory allocated for each extension is provided and a simple exchange having an automatic response function is provided for ordering a restaurant The method of claim 1, Checking whether a predetermined specific code for an order call is received from a specific extension among the plurality of extensions, Operating the automatic response function to guide the order process to a voice when a specific code for the order call is received, Analyzing when a specific digit is received during the voice guidance; And outputting the confirmed order content if the received order content of the specific digit analysis result is confirmed. 5. The method of claim 4, And transmitting a voice guidance message for requesting a digit re-input when the received specific digits analysis result order content is not confirmed. 5. The method of claim 4, And managing the database by storing the confirmed order contents in a memory allocated to each extension. The method according to claim 6, Wherein the database for the house ordering is outputable when necessary. 5. The method of claim 4, And informs the called station by voice when confirming the contents of the order. 5. The method of claim 4, And changing the order state flag value to the order completion state upon changing the order state flag value to the order state state upon confirming the order contents.