KR19990024307A - How to manage after-sales service of cash register - Google Patents

Abstract

The after-sales service management method of the cash register according to the present invention prepares and manages A / S request contents and A / S processing contents and A / S management contents including them in respective tables, and A / S management contents as necessary. By searching the contents of each item stored in the table, A / S management for each item is performed by selectively issuing data about the most A / S request items, the most A / S request contents, and the total / daily A / S reception contents. It is possible.

Therefore, according to the after-sales service management method of the cash register according to the present invention, effective management of A / S reception contents and A / S processing contents, etc. can be distinguished and distinguished, so that the effective and quick A / S management is possible. Will be provided.

Description

How to manage after-sales service of cash register

The present invention relates to a after-sales service management method of a cash register, and more particularly, after-sales service contents and after-sales service items, etc., using an after-sales service receipt issued by a customer who has purchased an after-sales service request from a non-consumable item. It relates to the after-sales service management method of the cash register that can be managed.

In general, a cash register refers to a device used to facilitate information management by processing various data accompanying product sales and informing a user of the results. The scope of the product ranges from point of sales (POS) systems that can comprehensively manage the distribution economy, such as inventory surveys. Hereinafter, in the present specification, the term ECR (Electronic Cash Register), which means an electronic cash register controlled by a microprocessor, is used as a broad concept including a low-end cash register to a POS terminal.

If a customer has a problem with an item purchased by a customer at a store that sells non-consumable goods (for example, computers, printers, and various home appliances) with the above-mentioned cash register, contact the store where the product was purchased. After service (hereinafter referred to as A / S) request is made. At this time, the A / S reception contents are issued directly to the cash register of the cash register to perform A / S reception processing.

However, in the past, when a customer's A / S request, the store simply issued a receipt based on the contents of the A / S request item and the customer's information, so the item that received a lot of A / S in the store was a certain item. It was virtually impossible to manage specific A / S contents such as which contents were the largest among A / S contents and whether A / S of items received after A / S was processed. Therefore, in order to determine A / S request contents and A / S processing contents, it is necessary to review the receipt issued at the time of A / S reception. Therefore, the process is complicated and cumbersome. .

Therefore, the present invention has been devised to solve such a problem, and the purpose thereof is not only to issue a receipt at the time of an A / S request but also to separate data including A / S request contents and A / S management contents. It is to provide the A / S management method of the cash register which is stored in the memory so that quick and accurate A / S management can be performed.

In order to achieve this purpose, the A / S management method of the cash register according to the present invention includes (a) A / S request contents and A / S processing in the A / S request contents table and the A / S processing contents table in the program mode, respectively. Receiving contents and storing them in a user program area; (b) receiving a key code value of an item in a registration mode and determining whether there is an A / S reception request and an A / S processing completion request for the received item; (C) issuing an A / S receipt after storing the A / S request in the A / S request contents table and the A / S management table when there is an A / S request in the determination result of step (b) , (D) If the A / S reception request is completed as a result of the determination of step (b) above, the A / S processing contents table and A are received by receiving the receipt number and A / S processing contents issued when the A / S request is received. Storing in the A / S management table; and (e) the item stored in the A / S management table in the print mode. Of the user is achieved by having the step of selecting the search data is output for the selected item.

The A / S management table in the present invention is characterized by being classified into an item of a receipt number, a product code, A / S request contents, A / S processing contents, and customer information.

Step (e) of the after-sales service management method of the cash register according to the present invention is a step of receiving a management item to be output from the user, if the selected item is the A / S request item with the most A / S management table Counting the same number of product codes while searching for a product code item; and issuing a corresponding product code when a large number of A / S request items are determined by the counted number of product codes. do.

Step (e) of the after-sales service management method of the cash register according to the present invention is a step of receiving a management item to be output from the user, if the selection item is the most A / S request content A of the A / S management table Counting the same number of A / S requests while searching for / S request contents items; if the largest number of A / S requests is determined based on the counted number of A / S requests, the corresponding A / S request contents Characterized in that it comprises the step of issuing.

1 is a block diagram showing the configuration of a cash register to which the present invention is applied;

2 is an exemplary view showing the configuration of a key input unit shown in FIG. 1;

3 is a flowchart for explaining a method of creating an A / S request contents and A / S processing contents table for implementing the present invention;

4A is an exemplary diagram of A / S request contents and A / S processing contents table for implementing the present invention;

4B is an exemplary diagram of an A / S management table for implementing the present invention;

5 is a flowchart showing a method for issuing A / S receipts for implementing the method of the present invention;

6 is a flowchart showing an A / S management method for implementing the method of the present invention.

Explanation of symbols for main parts of drawings

10: central processing unit 20: key input unit

21: Mode switch 23: Function key group

25: Item key group 27: Numeric key group

30: Romans 40: Ram

50: real time clock part 60: display

70: printer 80: buzzer

Hereinafter, with reference to the accompanying drawings will be described in detail the configuration and effect of the preferred embodiment of the A / S management method of the cash register according to the present invention.

1 is a system block diagram of a cash register to which the after-sales management method of the present invention is applied. As shown in FIG. 1, the ECR system to which the present invention is applied kisses the key input unit 20 and the key input unit 20 that generate various key codes for mode designation and money registration according to the received key code. The central processing unit 10 which designates the mode of the ECR and performs various functions in the designated mode, the ROM 30 storing the system operation program, and the various data generated during the program or transaction set by the user RAM 40, a real time clock unit (RTC) 50 for providing real time information to the central processing unit 10, and a display unit 60 for displaying various information related to a transaction under the control of the central processing unit 10. ), A printer 70 for issuing documents for customer receipts and various processing results under the control of the central processing unit 10, and a buzzer 80 for alarming an error occurrence.

FIG. 2 is an exemplary diagram illustrating a key configuration of the key input unit illustrated in FIG. 1. As shown in FIG. 2, the key configuration of the key input unit 20 of the cash register to which the A / S management method of the present invention is applied is a mode switch 21 used to designate a desired operation mode among various operations of the ECR. Inputs a function key group 23 used to execute a desired function among various functions provided in the ECR, an item key group 25 used to designate a desired item, and a price or a corresponding numeric code of various items. It consists of a group of numeric keys 27 which are used. The above-described function key group includes the A / S key 23a and A / S for registration of receipt at the time of creating the A / S request contents table and A / S processing contents table and at the time of A / S request and A / S completion. Completion key 23d, input key 23b, end key 23c may be included.

3 is a flowchart for explaining a process of creating an A / S request contents table and an A / S processing contents table for executing the method of the present invention. As shown in Fig. 3, in order to prepare the A / S request contents and A / S processing contents table, it is necessary to switch the operation mode of the ECR to the program mode. In step S10, whether the operation mode of the current ECR is the program mode. Judge. If it is determined in step S10 that the operation mode is not the program mode, the operation proceeds to step S13 to perform a function of the corresponding mode. If the operation mode is the program mode, the operation proceeds to step S11 to A / S. After inputting request contents, prepare A / S request contents table. In step S12, the A / S processing contents are input and the A / S processing contents table is created.

4A is an exemplary diagram of a memory map including A / S request contents and A / S processing contents after the A / S request contents and A / S processing contents table creation process of FIG. 3 is performed.

Referring to FIG. 4A, the method of creating each table in FIG. 3 will be described with reference to A / S requests generated in a shop selling computer-related equipment, for example. 'And the input of the input key (23b) receives the A / S request content' paper jam 'is set to the numeric key 1. In addition, in the case of creating the A / S processing contents table in the same way, after receiving the input of the numeric key 1 and receiving the input of the 'printer repair' and the 'entry key' 23b, the 'repair the printer' Will be set. When tables for A / S request contents and A / S processing contents are created, the created contents are stored in the user program area.

In addition, Figure 4b is an exemplary view of the A / S management content table to store the contents input at the time of receiving the A / S request to be described later and A / S complete reception in the corresponding items, respectively. The A / S contents stored at this time are the receipt number, product code, A / S request contents, A / S processing contents, and customer information issued at the time of the A / S request.

5 is a flowchart illustrating a method for issuing A / S receipts according to the present invention. As shown in FIG. 5, first, in order to register product sales or register A / S reception, the operation mode of the ECR should be switched to the registration mode. In step S20, it is determined whether the operation mode of the current ECR is the registration mode. . If the result of the determination in step S20 is not the registration mode, the function of the corresponding mode is performed. If the operation mode of the ECR is the registration mode, the flow proceeds to step S21 and the item to be sold or the item with the A / S request. It determines whether there is an 'A / S key' input along with 'Item key' input.

If there is no input of 'item key' and 'A / S key' as a result of the determination in step S21, it is determined that it is not A / S reception and performs a corresponding product sales registration function, and in case of A / S reception Proceeding to step S22, the corresponding A / S request contents are input using the numbers previously prepared in the A / S request contents table preparation process.

In the next step, it is determined whether there is an input of the 'end key' in step S23 to determine whether the A / S request reception is completed. As a result of the determination in step S23, if there is no input of the 'end key', the above step (S22) is repeated to receive the A / S request items and A / S request contents, and if the 'end key' is input, the step Proceed to (S24) and receives the information of the customer requesting after-sales service. In a next step S25, an A / S receipt is issued with the contents received in the above steps S22 to S24, and the contents of the A / S receipt issued to the A / S management table are stored.

On the other hand, if the result of the determination in step S21 is not A / S reception, it is determined whether the A / S completion reception is made by determining whether the 'item key' and the 'A / S completion key' are input in step S27. . In step S28, A / S receives the receipt number of the requested item, finds the receipt number in the A / S management table, and confirms whether A / S is received. In step S29, A / S was received. In the case of an item, the A / S processing contents are inputted using the number previously prepared in the process of preparing the A / S processing contents table. At this time, the received A / S processing contents are stored in the corresponding item of A / S management table. In step S30, it is determined whether the input of the 'end key' is completed, and whether the input of the A / S processing contents is completed.

Figure 6 is a flowchart showing an embodiment for explaining the A / S management method of the present invention. As shown in FIG. 6, when it is determined in step S40 that the operation mode of the current ECR is set to a printer mode capable of a printer, A / S is an example for managing the A / S request contents in step S41. Determine if there is a demand for issuance of the most items.

At this time, if the user requests issuance of the item with the most A / S, in step S42, the number of items having the same product code among the product code items stored in the A / S management table is counted to search for the item with the most A / S. In step S43, when the search of the product code item stored in the A / S management table is completed, the item name found by the printer is issued in step S44.

In addition, in the step S45, if the user wants to issue the A / S contents received in whole and daily, in step S46, the contents stored in the A / S management table are searched and received in the entire A / S reception contents and the day. After-sales service will be issued.

In step S47, if it is determined that the user wants to issue the most A / S request content as another category, in step S48, the A / S request content item among the contents stored in the A / S management table is searched for and is identical. The number of request contents of the contents is counted to retrieve the most A / S request contents. In step S49, when the search ends, the A / S request contents found in step S50 are issued and the operation ends.

As described above, the after-sales service management method of the cash register according to the present invention creates and manages A / S request contents and A / S processing contents and A / S management contents including them in respective tables, According to the contents of each item stored in the A / S management contents table, each item is selectively issued by issuing data about the most A / S request items, the most A / S request contents, and the total / daily A / S reception contents. A / S management is possible.

Therefore, according to the after-sales service management method of the cash register according to the present invention, effective management of A / S reception contents and A / S processing contents, etc. can be distinguished and distinguished, so that the effective and quick A / S management is possible. Will be provided.

Claims (4)

(A) receiving the A / S request contents and A / S processing contents in the A / S request contents table and the A / S processing contents table in the program mode, respectively, and storing them in the user program area; (B) receiving a key code value of the item in the registration mode and determining whether there is an A / S reception request and an A / S processing completion request for the received item; (C) issuing an A / S receipt after storing the A / S request in the A / S request contents table and the A / S management table when there is an A / S request in the determination result of step (b) , (D) If the A / S reception request is completed as a result of the determination in the step (b), the receipt number and A / S processing contents issued at the time of receiving the A / S request are input and the A / S processing contents table and A / Storing in the S management table, (E) selecting and outputting search data for the item selected by the user from the items stored in the A / S management table in the print mode. The method of claim 1, wherein the A / S management table is divided into a receipt number, a product code, an A / S request, an A / S processing, and customer information. The method of claim 2, wherein the step (e) comprises: selecting a management item to be output from a user; Counting the number of identical product codes while searching the product code items in the A / S management table when the selected item is the most requested A / S item, And issuing a corresponding product code if the largest number of A / S requested items are determined by the counted number of product codes. The method of claim 2, wherein the step (e) comprises: selecting a management item to be output from a user; Counting the number of the same A / S request contents while searching for the A / S request contents item in the A / S management table when the selection item is the most A / S request contents; And issuing the corresponding A / S request contents when the largest number of A / S request contents are determined based on the counted A / S request contents.