KR19990020267A - How to Send Hold Messages from Keyphone Systems - Google Patents

Abstract

end. The technical field to which the invention described in the claims belongs

How to send hold messages from your keyphone system.

I. The technical problem to be solved by the invention

One port of MOH installed in the keyphone system is used as a hold message sending port.

All. Summary of Solution of the Invention

A method of sending a hold message of a key phone system in which a call is received by using a DID method specifies a hold message transmission by designating a port of a hold tone sending unit (MOH) for sending a hold message; All of the extension or group members are busy and the hold message is transmitted.

la. Important uses of the invention

It is used to send a busy message in a key phone system.

Description

How to Send Hold Messages from Keyphone Systems

The present invention relates to a method of transmitting a hold message of a key phone system, and more particularly, to a method of sending a hold message using a port of an existing MOH.

The hold message is a busy message that is sent when all of a designated extension or group of an incoming call is busy in a keyphone system where a call is received by direct inward dialing (DID). I can't answer the phone Please wait a moment and we will connect as soon as you are connected. ' And so on.

In a conventional key phone system, when a call is received to a specific extension or a specific group by direct call, that is, when a call is received by an automatic call forwarding method, a ring back tone is given to the caller even if the extension or group is busy. I told you.

In this case, the automatic incoming call refers to a service in which an incoming call coming from a CO line to a subscriber telephone of an automatic branch exchange is automatically connected to a designated extension or group without passing through a relay station. The designated extension or group is implemented by a predetermined called table.

In other words, as described above, the external subscriber is considered not to be busy but is signaled, causing misunderstanding that the other party does not answer the phone even when the signal goes.

Accordingly, an object of the present invention is to provide a method for transmitting a hold message when a call is received in a keyphone system in which a call is received by an automatic incoming method.

Another object of the present invention is to provide a method for transmitting a hold message using MOH provided by a key phone system without additional equipment.

A method of sending a held message of a keyphone system in which a call is received by an automatic incoming method for achieving the above-mentioned objects comprises the steps of designating a pending message transmission by designating a port of a held tone transmitter for sending a held message, and checking an incoming call. A process of checking whether all extensions or groups of the incoming call table for the incoming call are busy, checking whether the pending message transmission is designated when the call is busy, and sending the held message. Sending an acknowledgment signal, if any, and connecting the incoming call to a designated port of a holding tone transmitter for sending the hold message; and placing the incoming call on a call waiting queue after sending the hold message; When the idle extension occurs during the standby process consists of providing a ring to the idle extension It is characterized by.

1 is a block diagram of a key phone system according to the present invention.

2 is a flowchart of operation for designating a pending message transmission according to an embodiment of the present invention.

3 is an operation flowchart for transmitting a hold message according to an embodiment of the present invention.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a view showing the configuration of a key phone system according to the present invention.

First, the control unit 111 controls the call switching and controls the overall operation of the key phone system to provide various services to the user. The memory 112 includes a program for performing basic calls and various functions, a ROM for storing initial service data, and a RAM for temporarily storing data generated during program execution. The switching circuit 113 switches various signals under the control of the control unit 111. The subscriber circuit 114 supplies a call current to the subscriber telephone under the control of the control unit 111 and simultaneously interfaces a signal between the subscriber telephone and the switching circuit 113. The ring generator 115 generates a ring signal and supplies it to the subscriber circuit. The trunk line circuit 116 forms a trunk line call loop under a control of the control unit 111 to form a trunk line CO, and interfaces a signal between the trunk line CO and the switching circuit 113. Here, the CO line CO refers to a line connecting the CO line circuit 116 and a national exchange (not shown). A dual tone multi frequency (DTMF) receiver 117 analyzes the DTMF signal input from the switching circuit 113, converts the DTMF signal into digital data, and outputs the digital data to the controller 111. Here, the DTMF signal input to the DTMF receiver in the switching circuit 113 is a telephone number generated by the trunk line subscriber or a telephone number generated by the extension subscriber. The DTMF transmitter 118 converts the digital data output from the control unit 111 into a DTMF signal and outputs the DTMF signal to the switching circuit 113. Here, the DTMF signal output from the DTMF transmitter 118 becomes the telephone number of the trunk line subscriber generated when the trunk line is called from the station. A music on hold (MOH) 119 transmits music on hold under the control of the control unit 111. In addition, according to the present invention, a pending message (calling message) is sent when all of the extension or group members of the incoming call table are busy.

Hereinafter, an operation description according to an embodiment of the present invention will be described in detail with reference to FIGS. 2 and 3.

2 is an operation flowchart for designating whether or not to send a hold message according to the present invention.

First, the control unit 111 enters the programming mode by the user's program mode button input in step 211. In step 213, the controller 111 checks whether a pending message sending port designation code by a user's key input is input.

In this case, the reserved message transmission port designation means to designate one port of the MOH 119 mounted on the existing key phone system, and when the designated extension or group is all in a call, the reserved message transmission port is designated using the designated port. Send a busy message).

In this case, when the reserved message sending port designation code is input, the controller 111 proceeds to step 215. If the reserved message sending port designation code is not input, the controller 111 proceeds to step 227 to perform a corresponding function.

In step 215, the control unit 111 checks the input of the reserved message sending port designation code and displays a port number already designated on the display window. In operation 217, the controller 111 checks whether a port number is input by a user's key input. In this case, if the port number input is checked, the controller 111 proceeds to step 219. If the port number input is not checked, the controller 111 proceeds to step 221.

The controller 111 receiving the port number and proceeding to step 219 displays the input port number on the display window. If there is a port number already displayed on the display window, the port number is displayed on the display window by overwriting the input port number.

In operation 221, the controller 111 determines whether a delete key is input by a user's key input. In this case, when the deletion key input is checked, the controller 111 proceeds to step 231 to delete the port number displayed on the display window, and then returns to step 217 to receive the port number.

On the other hand, if the control key input is not checked, the control unit 111 checks whether a registration key is input by a user's key input in step 223. In this case, if the registration key input is checked, the controller 111 proceeds to step 225. If the registration key input is not checked, the controller 111 proceeds to step 227.

After checking the registration key input and proceeding to step 225, the control unit 111 designates a port registered by the registration key as a port for transmitting a hold message. The port designation may be implemented by setting a flag corresponding to the registered port. In this case, the reserved message transmission port designation may be interpreted together as designating a pending message transmission port in the present invention. That is, the port designation means that the pending message transmission is allowed.

The control unit 111 proceeds to step 227 because the port designation for transmitting the hold message or the input of the registration key is not checked in step 223.

In this case, if the end key input is not checked, the control unit 111 proceeds to step 217 to receive a port number input. When the end key input is checked, the control unit 111 terminates the program for specifying a port for sending a pending message. .

3 is a flowchart illustrating an operation for transmitting a hold message using a designated port of a MOH 119 according to the present invention.

First, the control unit 111 detects the standby mode in step 311 and checks whether there is an incoming call in step 313. In this case, if the incoming call is examined, the controller 111 proceeds to step 315. If the incoming call is not checked, the controller 111 checks whether there is an incoming call.

The control unit 111 checks the incoming call and proceeds to step 315 to determine whether all members or group members of the incoming table of the incoming call are busy. In this case, the controller 111 proceeds to step 317 if all are in a call, and if it is not all in a call, the controller 111 proceeds to step 329 to provide a ring to the extension or group member of the incoming table. The ring provision is provided by the ring generator 115 under the control of the controller 111.

The controller 111, which proceeds to step 317 because all of the extension or group members of the incoming table are busy, checks whether a pending message transmission is designated. In this case, if the pending message transmission is designated, the controller 111 proceeds to step 319. If the pending message transmission is not specified, the controller 111 proceeds to step 331 and sends the incoming call to the WAIT RING QUEUE. Wait

After checking the pending message transmission designation, the control unit 111 proceeds to step 319 and sends an acknowledgment signal (ANSWER BACK SIGNAL) to the PSTN (published switched network) side. In step 321, the control unit 111 connects the incoming call to the designated port of the pending sound transmitter 119 by the operation of FIG. 2 to send a pending message to the external subscriber.

After transmitting the hold message, the controller 111 waits for the incoming call to the WAIT RING QUEUE in step 323. In step 325, the control unit 111 checks whether an extension extension of the extension table or a group extension occurs in a group member.

In this case, if the pause extension is examined, the control unit 111 proceeds to step 327. If the pause extension is not checked, the control unit 111 continuously checks whether or not the idle extension has occurred. After checking the idle extension occurrence, the controller 111 proceeds to step 327 and terminates the program for providing a ring to the idle extension and sending a hold message.

As described above, the present invention can transmit a hold message when all the extensions or groups of the incoming table for the incoming call are busy in the keyphone system where the call is received by the DID method. In other words, the effect of the present invention can be seen in two aspects. First, the external subscriber can determine whether the receiving party is busy, and secondly, the MOH provided by the keyphone system can send out a busy message without additional equipment.

Claims (3)

In the method for transmitting a hold message of a key phone system in which a call is received by an automatic incoming method, Specifying a port of a held tone sender for sending a held message and specifying a held message to be sent; A method of transmitting a held message of a key phone system, characterized in that the process of sending a hold message when all of the extension or group members of the call table are in a call. The method of claim 1, The pending message sending designation process, Displaying the port number of the reserved sound transmitter when there is input of the reserved message transmission port designation code after entering the programming mode; Displaying the input port number when a port number is input by a user's key input; When the delete key is input, the displayed port number is deleted, and when there is a registration key input, the displayed port number is designated as the held message sending port, and the holding of the key phone system is performed. How to send a message. The method of claim 2, The pending message sending process, When there is an incoming call, checking whether all the extensions or groups in the incoming table for the incoming call are busy; Checking whether the pending message transmission is designated when all of the calls are in progress; Transmitting an acknowledgment signal when the suspended message transmission is designated, and connecting the incoming call to a designated port of a pending sound transmitter for transmitting the suspended message; Placing the incoming call on a call waiting queue after transmitting the held message; Method for transmitting a hold message of a key phone system, characterized in that the step of providing a ring to the idle extension when the idle extension occurs in the waiting process.