KR19990018358A - How to Tell Caller Information in Private Exchange System - Google Patents

How to Tell Caller Information in Private Exchange System Download PDF

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Publication number
KR19990018358A
KR19990018358A KR1019970041533A KR19970041533A KR19990018358A KR 19990018358 A KR19990018358 A KR 19990018358A KR 1019970041533 A KR1019970041533 A KR 1019970041533A KR 19970041533 A KR19970041533 A KR 19970041533A KR 19990018358 A KR19990018358 A KR 19990018358A
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South Korea
Prior art keywords
call
information
caller
guide
exchange system
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KR1019970041533A
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Korean (ko)
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KR100464327B1 (en
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남권문
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윤종용
삼성전자 주식회사
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Priority to KR1019970041533A priority Critical patent/KR100464327B1/en
Publication of KR19990018358A publication Critical patent/KR19990018358A/en
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H04M3/4285—Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold

Abstract

가. 청구범위에 기재된 발명이 속하는 기술분야end. The technical field to which the invention described in the claims belongs

사설교환시스템Private Exchange System

나. 발명이 해결하려고 하는 기술적 과제I. The technical problem that the invention is trying to solve

사설교환시스템에서 착신자 정보를 발신자에게 알려주는 방법을 제공한다.The private exchange system provides a method of informing the caller of the called party information.

다. 발명의 해결 방법의 요지All. Summary of the Solution of the Invention

상기 스위칭장치를 통해 외부로부터 상기 자동응답장치로 호가 인입되어 연결된 발신자가 안내대와 통화를 원하면, 상기 자동응답장치에서 상기 스위칭장치로 안내대 대표번호로 발신을 요구하는 과정과, 상기 안내대 대표번호로부터 특정 안내대로 호가 분배되면, 상기 스위칭장치와 상기 송수신장치간의 링크를 통해 호에 관련된 정보를 전달하는 과정과, 상기 송수신장치에서 상기 자동응답장치로 상기 분배된 호에 대한 정보를 전송하는 과정으로 이루어진다.If the caller is connected to the answering machine from the outside through the switching device and the connected caller wants to talk to the guide, the answering machine requests the call to the guide number to the switching device, and the guide representative When a call is distributed according to a specific guide from a number, transmitting information related to a call through a link between the switching device and the transceiver, and transmitting information about the distributed call from the transceiver to the answering machine. Is done.

라. 발명의 중요한 용도la. Important uses of the invention

발신자가 착신자가 응대하기 전에 착신자의 정보를 미리 알수 있다.The caller can know the called party's information before the called party responds.

Description

사설교환시스템에서 착신자 정보를 안내하는 방법How to Tell Caller Information in Private Exchange System

본 발명은 사설교환시스템에서 착신자의 정보를 안내하는 방법에 관한 것으로, 특히 착신자가 응대하기 전에 착신자 정보를 발신자에게 안내하는 방법에 관한 것이다.The present invention relates to a method of guiding a called party's information in a private exchange system, and more particularly, to a method of guiding called party information to a caller before the called party responds.

통상적으로 국설교환시스템에서 착신가입자의 상태를 발신가입자에게 음성으로 안내하는 방식과, 특정신호로써 안내하는 방식이 있다.In general, there is a method of guiding a subscriber's state by voice to a calling subscriber in a national exchange system and a method of guiding by a specific signal.

국설교환시스템에서 착신가입자의 상태를 발신가입자에게 음성으로 안내하는 방식의 대표적인 예는 발신가입자가 다이얼링한 착신가입자의 전화번호가 결번임을 알리는 음성메시지를 발신가입자에게 송출하는 것이다.A representative example of a method of guiding the called party's status to the calling subscriber in the national exchange system is to send a voice message indicating that the called subscriber's telephone number dialed by the calling subscriber is missing.

또한, 국설교환시스템에서 특정신호로써 발신자가입자의 상태를 안내하는 방식의 대표적인 예는 발신가입자가 다이얼링한 착신가입자가 통화중인 경우 비지톤(busy tone)을 송출하는 것이다.In addition, a representative example of a method of guiding the caller's status as a specific signal in the national exchange system is to transmit a busy tone when the called subscriber dialed by the calling subscriber is busy.

하지만, 종래 사설교환시스템에서 착신가입자의 상태를 알리는 방법은 착신가입자가 통화중 또는 결번 또는 고장 또는 전화번호 변경등의 원인과 관계없이 비지톤을 송출하므로, 발신가입자가 정확하게 착신가입자의 상태를 알지 못하는 문제점이 있다.However, in the conventional private exchange system, the method of notifying the called party's status sends the busy tone regardless of the cause of the busy or missing call, the failure, or the change of the phone number. There is a problem.

따라서, 본 발명의 목적은 사설교환시스템에서 착신자의 상태 정보를 발신자에게 미리 알려주는 방법을 제공함에 있다.Accordingly, it is an object of the present invention to provide a method for informing a caller in advance of status information of a called party in a private exchange system.

본 발명의 다른 목적은 사설교환시스템에서 자동응답장치를 이용하여 착신자 정보를 발신자에게 안내하는 방법을 제공함에 있다.Another object of the present invention is to provide a method for guiding caller information to a caller by using an answering machine in a private exchange system.

이러한 목적을 달성하기 위한 본 발명은 외부로부터 호를 받고 스위칭하는 스위치장치와, 착신자 정보를 안내하기 위한 자동응답장치와, 호가 착신자에게 연결된 정보를 스위치장치로부터 전달받아 호 관련 정보를 송수신하는 송수신장치를 구비하는 것을 특징으로 한다. 또한, 본 발명은 사설교환시스템에서 상기 스위칭장치를 통해 외부로부터 상기 자동응답장치로 호가 인입되어 연결된 발신자가 안내대와 통화를 원하면, 상기 자동응답장치에서 상기 스위칭장치로 안내대 대표번호로 발신을 요구하는 과정과, 상기 안내대 대표번호로부터 특정 안내대로 호가 분배되면, 상기 스위칭장치와 상기 송수신장치간의 링크를 통해 호에 관련된 정보를 전달하는 과정과, 상기 송수신장치에서 상기 자동응답장치로 상기 분배된 호에 대한 정보를 전송하는 과정으로 이루어지는 것을 특징으로 한다.The present invention for achieving the above object is a switch device for receiving and switching a call from the outside, an automatic answering device for guiding the called party information, and a transceiver for receiving and transmitting call-related information by receiving information connected to the call recipient from the switch device Characterized in having a. In addition, the present invention, if the caller is connected to the answering machine from the outside through the switching device in the private exchange system and the caller wants to talk to the guide, from the answering device to the switching device to the guide number representative number; Requesting, if the call is distributed according to a specific guide from the guide representative number, transferring information related to the call through a link between the switching device and the transceiver, and the distribution from the transceiver to the answering machine. Characterized in that the process consists of transmitting information about the call.

도 1은 본 발명의 실시예에 따른 사설교환시스템의 블록 구성도.1 is a block diagram of a private exchange system according to an embodiment of the present invention.

이하 본 발명의 바람직한 실시예에 따른 첨부된 도면을 참조하여 상세히 설명한다.Hereinafter, with reference to the accompanying drawings in accordance with a preferred embodiment of the present invention will be described in detail.

도 1은 본 발명에 따른 사설교환시스템의 블록 구성도로서, 호를 스위칭하는 스위치장치10과 호 관련 정보를 송수신하는 송수신장치20과 착신자 정보를 안내하는 자동응답장치30으로 구성된다.1 is a block diagram of a private switching system according to the present invention, and includes a switching device 10 for switching a call, a transceiver 20 for transmitting and receiving call related information, and an automatic answering device 30 for guiding called party information.

도 1을 참조하여 본 발명의 실시예에 따른 사설교환시스템에서 착신자 정보를 발신자에게 알리는 동작을 설명한다. 스위치장치10은 송수신장치20과 연결되어 호에 관련된 정보를 송수신하고, 자동응답장치30과 연결되어 착신자 정보를 송수신한다. 송수신장치20은 스위치장치10과 연결되어 호에 관련된 정보를 송수신하고, 자동응답장치30과 연결된다. 자동응답장치30은 스위치장치10과 연결되어 호 설정에 대한 제어를 받고, 송수신장치20과 연결되어 호에 관련된 정보를 송수신한다.Referring to Figure 1 describes the operation of notifying the caller information to the caller in the private exchange system according to an embodiment of the present invention. The switch device 10 is connected to the transceiver 20 to transmit and receive information related to the call, and is connected to the answering machine 30 to transmit and receive the called party information. The transceiver 20 is connected to the switch device 10 to transmit and receive information related to the call, and is connected to the answering machine 30. The answering machine 30 is connected to the switch device 10 to control the call setup, and is connected to the transceiver 20 to transmit and receive information related to the call.

스위치장치10를 통해 외부로부터 자동응답장치30으로 호가 인입되어 발신자가 안내대와 통화를 원하는 경우 자동응답장치30에서 스위치장치10으로 안내대 대표번호로의 발신을 요구한다. 스위치장치10은 상기 안내대 대표번호로부터 특정 안내대로 호를 분배하고, 송수신장치20으로 호가 완성되었다는 정보를 전달한다. 이때, 연결된 안내대의 포트 정보와 전화번호 정보와 안내대 고유번호와 발신을 시도한 자동응답장치30의 포트와 연결된 스위치장치10의 포트 정보를 함께 전달한다. 송수신장치20은 안내대 고유번호와 전화번호와 자동응답장치30과 연결된 스위치장치10의 포트번호를 자동응답장치30으로 전달한다. 자동응답장치30은 스위치장치10의 포트번호와 연결된 자동응답장치30의 해당 포트에 착신된 호로 안내대 고유번호와 전화번호등을 안내한다. 이후, 상기 안내대와 연결된 호를 외부 착신호로 전환하여 상기 안내대가 외부 착신호에 응대하도록 한다.When a call is received from the outside through the switch device 10 to the answering device 30 and the caller wants to talk with the guide, the call is requested from the answering device 30 to the switch device 10 to the guide number. The switch device 10 distributes the call according to the specific guide from the guide number representative, and transmits the information that the call is completed to the transceiver 20. At this time, the port information and telephone number information of the connected guide and the unique information of the guide and the port information of the switch device 10 connected to the port of the answering machine 30 attempted to transmit together. The transceiver 20 transmits the unique number, the telephone number, and the port number of the switch device 10 connected to the answering device 30 to the answering device 30. The answering machine 30 guides the unique number and telephone number of the guide to the call received at the corresponding port of the answering machine 30 connected to the port number of the switch device 10. Thereafter, the call connected to the guide is switched to an external incoming call so that the guide responds to the external incoming call.

상술한 바와 같이 본 발명은 사설교환시스템에서 스위치장치내에 착신자의 정보를 송신할 수 있는 모듈이 없는 경우 자동응답장치를 이용하여 착신호에 응대하기 이전에 착신자 정보를 송신하는 서비스를 효율적으로 할 수 있다.As described above, in the private switching system, when there is no module capable of transmitting the called party's information in the switch device, the automatic answering device can be used to efficiently perform the service of sending the called party information before responding to the incoming call. have.

Claims (3)

외부로부터 호를 받아 스위칭하는 스위칭장치와 착신자 정보를 안내하는 자동응답장치와 상기 스위칭장치와 호관련 정보를 송수신하는 송수신장치를 구비하는 사설교환시스템에서 착신자 정보를 안내하는 방법에 있어서, 상기 스위칭장치를 통해 외부로부터 상기 자동응답장치로 호가 인입되어 연결된 발신자가 안내대와 통화를 원하면, 상기 자동응답장치에서 상기 스위칭장치로 안내대 대표번호로 발신을 요구하는 과정과, 상기 안내대 대표번호로부터 특정 안내대로 호가 분배되면, 상기 스위칭장치와 상기 송수신장치간의 링크를 통해 호에 관련된 정보를 전달하는 과정과, 상기 송수신장치에서 상기 자동응답장치로 상기 분배된 호에 대한 착신자 정보를 전송하는 과정으로 이루어지는 것을 특징으로 하는 사설교환시스템에서 착신자 정보를 안내하는 방법.Claims [1] A method for guiding called party information in a private exchange system comprising a switching device for receiving a call from outside and an automatic answering device for guiding called party information and a transceiver for sending and receiving call related information with the switching device. When a call is connected to the answering machine from the outside through a caller connected to the caller, the caller requests a call to the guide number from the answering machine to the switching device; When the call is distributed according to the guide, the information related to the call is transmitted through a link between the switching device and the transceiver, and the caller information is transmitted from the transceiver to the answering machine. Callee information in the private exchange system, characterized in that My way. 제1항에 있어서, 상기 분배된 호에 대한 착신자 정보는 호가 분배된 안내대의 포트 정보와, 전화번호 정보와 안내대 고유번호와, 발신 시도한 상기 자동응답장치의 포트와 연결된 상기 스위치장치의 포트 정보로 이루어지는 것을 특징으로 하는 사설교환시스템에서 착신자 정보를 안내하는 방법.The receiver of claim 1, wherein the called party information for the distributed call includes port information of a reception desk to which the call is distributed, telephone number information and a unique identification number, and port information of the switch device connected to a port of the answering machine that attempted to make a call. Method of guiding the called party information in a private exchange system, characterized in that consisting of. 자동응답장치를 구비하는 사설교환시스템에서 착신자 정보를 안내하는 방법에 있어서, 외부로부터 인입되는 호가 접속되는 안내대에 대한 정보를 상기 자동응답장치에서 발신자에게 송출한 후 상기 발신자와 상기 안내대간의 호를 설정하는 것을 특징으로 하는 사설교환시스템에서 착신자 정보를 안내하는 방법.A method for guiding a called party information in a private exchange system having an automatic answering device, comprising: transmitting information about a guide to which a call received from outside is connected to the calling party at the answering machine and then calling the call between the caller and the guide. How to guide the called party information in a private exchange system, characterized in that setting the.
KR1019970041533A 1997-08-27 1997-08-27 How to Tell Caller Information in a Private Exchange System KR100464327B1 (en)

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Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100365611B1 (en) * 2000-01-25 2002-12-26 삼성전자 주식회사 Method for automatic transmitting of caller-information in telecommunication system
KR20040032397A (en) * 2002-10-09 2004-04-17 강성민 Method for providing a information about an addressee and an addresser
KR100439219B1 (en) * 2001-12-20 2004-07-05 엘지전자 주식회사 KEEP-PHONE having a caller detail information transferring function and controlling method therefore

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100365611B1 (en) * 2000-01-25 2002-12-26 삼성전자 주식회사 Method for automatic transmitting of caller-information in telecommunication system
KR100439219B1 (en) * 2001-12-20 2004-07-05 엘지전자 주식회사 KEEP-PHONE having a caller detail information transferring function and controlling method therefore
KR20040032397A (en) * 2002-10-09 2004-04-17 강성민 Method for providing a information about an addressee and an addresser

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