KR102619312B1 - Total IT service provision system based on customized contracts - Google Patents

Abstract

The present invention relates to a total IT service provision system based on a customized contract, which integrates and manages software support services and hardware support services provided to clients, and provides operational information and functions related to installation and maintenance according to each of the above support services. Provider terminal that provides; A quotation processing module that receives operational information provided from the supplier terminal and provides it to the client through a network, processes quotations corresponding to the support service, and real-time monitors failure information of software or hardware used by the client, A failure handling module that handles failures when a failure occurs, a software management unit that manages in real time version information, function information, and update information of the software used by the client, and real-time management of specification information and upgrade information of the hardware used by the client. A central service server comprising a hardware management unit that performs; Software that develops various software and provides version information, function information, update information, and hardware specification information required to run the software for the software used by the client, or provides real-time alarm information to the central service server when new software information occurs. provisioning server; and software, manages a plurality of client terminals composed of one hardware, receives update and upgrade information of the plurality of client terminals through hardware support services and software support services provided by the central service server, and provides new When hardware or software supply is requested from the central service server, a client server completes payment according to the provided quotation information and receives the corresponding hardware and software information, and is configured to include, through software installed on the client terminal. When a management service is requested from the client server for each electronic file created, the central service server remotely receives the electronic files, stores them in a batch in a random format, and allows the electronic files to be viewed at the client terminal or client server. When requested, it is characterized by accepting viewing of electronic files after user authentication.

Description

Total IT service provision system based on customized contracts}

The present invention relates to a total IT service provision system based on a customized contract. More specifically, it provides integrated management and control of a customer's IT service through a contract, provides real-time update information for hardware and software, and provides a remote update function. It is about a total IT service provision system based on customized contract processing.

In general, an IT service is a type of utilization method defined so that various system resources can be used according to certain rules, and allows various resources to be shared through a special application program.

To explain a few of these IT service applications as examples, ERP [Enterprise Resource Management; [Enterprise Resource Planning], and as networks develop, existing applications are changed to LAN standards in order to operate efficiently under the network. Groupware was developed from the beginning to be used as a whole group, It is an open data model that supports data sharing externally, including major suppliers, producers, and end customers of a specific company. By sharing this data with suppliers and customers, it is possible to supply goods in a timely manner to all parties in the supply chain. SCM [Supply Chain Management; supply chain management], which emerged based on elements that evolved from DB marketing's Individual marketing, One-to-One marketing, and Relationship marketing, and analyzes and integrates the company's internal and external data related to customers to create a foundation based on customer characteristics. We plan and support marketing activities and segment customer data to actively manage and guide customers through cycles such as acquiring new customers, retaining good customers, enhancing customer value, activating potential customers, and creating lifelong customers. CRM that maximizes [customer relationship management; customer relationship management].

For each application, server, network, security, database (DB), etc., a person in charge or a team is formed for each field to manage and supervise the application service by introducing various previously released management tools. There are too many items to monitor for each service and application service component, so there are too many screens for the administrator to directly observe, and too many tools for the administrator to use to manage them, making efficient management and monitoring difficult. This is the situation.

In other words, various types of equipment are multiplexed, but a service failure occurs somewhere, and customers (end users) continue to complain about the application service. However, from the management/operator's perspective, it is not easy to identify specifically where and how the problem is. Warnings continue to appear in each management tool, but the Application Service is normal, so it is difficult to determine how these problems are related to each other, resulting in a problem that inevitably reduces work efficiency.

Above all, IT service management must maintain and improve IT service quality through information service innovation and information asset management. This is an activity to provide services that satisfy information system users, and IT resource and service management within a company must be changed from technology-centered to service-centered to operate the information system.

At the core of service-centered or customer-centered IT operation management is service level management (SLA) between customers and service providers. IT service management has evolved from providing technology that was managed with a focus on IT infrastructure performance in terms of IT functions to providing services that solve customer problems. Serves as a strategic partner as a core business resource.

A series of activities or techniques to provide services that satisfy users of a company or organization's IT system and maintain and improve service quality through continuous management is called IT Service Management (ITSM, Information Technology Service Management). The system built and operated for the purpose of service management is called the IT service management system. This IT service management system first defines the business process according to each company's business and then performs the process of customizing the workflow to reflect the designed process in the system.

However, when defining these business processes, if an automated business process is not defined, problems arise where work is delayed due to simple tasks of low importance, and customizing business processes requires excessive effort and cost due to simple repetitive tasks. There is a problem that customization is difficult to perform flexibly.

Accordingly, there is a need to develop technology for an IT service management system that allows users to conveniently and quickly manage IT services.

KR Registered Patent No. 10-0696083 KR Registered Patent No. 10-0781211 KR Registered Patent No. 10-1757558 KR Registered Patent No. 10-1846193 KR Registered Patent No. 10-2221863

The present invention to solve the above problems provides total IT services for clients that operate various software and corresponding hardware, including software updates, operation tools, data (file) management, and optimization for operating the software. The purpose is to provide an IT service solution that can improve clients' business functions and increase efficiency by comprehensively managing update management and maintenance of installed hardware.

In addition, the purpose of the present invention is to provide a system that can improve work efficiency between contract interests in IT service support based on subcontracts.

The present invention to achieve the above object is a provider terminal that integrates and manages software support services and hardware support services provided to clients, and provides operation information and functions related to installation and maintenance according to each of the support services. ; A quotation processing module that receives operational information provided from the supplier terminal and provides it to the client through a network, processes quotations corresponding to the support service, and real-time monitors failure information of software or hardware used by the client, A failure handling module that handles failures when a failure occurs, a software management unit that manages in real time version information, function information, and update information of the software used by the client, and real-time management of specification information and upgrade information of the hardware used by the client. A central service server comprising a hardware management unit that performs; Software that develops various software and provides version information, function information, update information, and hardware specification information required to run the software for the software used by the client, or provides real-time alarm information to the central service server when new software information occurs. provisioning server; and software, manages a plurality of client terminals composed of one hardware, receives updates and upgrade information of the plurality of client terminals through hardware support services and software support services provided by the central service server, and provides new When a request is made to supply hardware or software to the central service server, a client server completes payment according to the provided quotation information and receives the corresponding hardware and software information; and is configured to include, through software installed on the client terminal. When a management service is requested from the client server for each electronic file created, the central service server remotely receives the electronic files, stores them in a batch in an arbitrary format, and allows the client terminal or client server to view the electronic files. When requested, it is characterized by accepting viewing of electronic files after user authentication.

In addition, the central service server is requested to act as a management agent for electronic files for each software generated in the client terminal, remotely receive and store the generated electronic files, and assign the electronic files to the file type, file name, and group name. A data processing unit for classifying data in one or two or more of the following ways: date, size, and storing it in a database; and when a request to view the electronic file stored through the data processing unit is made, the subject has permission to view. It is configured to include a user authentication unit that verifies whether the user is recognized or whether the user (client) is present for initial storage.

The present invention, constructed and operated as described above, supports the maintenance and integrated management of software and hardware according to the contractual interests between the supplier and the client for IT service support, improves the client's work efficiency, and improves the client's work efficiency. It has the effect of providing integrated management of the client's cost processing.

In addition, according to the present invention, there is an advantage of ensuring transparency in IT service management and establishing an operation and management system that can continuously improve IT services. In particular, the present invention has the advantage of being able to guide objectivity and systematic management of data by supporting standardized data management for terminals assigned with authority or mandatory authority for each client terminal.

In addition, the present invention can be expected to improve customer satisfaction through strengthening service level management and responsibility between clients and service providers in order to improve IT service operation management services, and to secure system stability for IT infrastructure and reliability of IT services through systematic control. and has the advantage of ensuring safety.

1 is an overall configuration diagram of a total IT service provision system based on a customized contract according to the present invention;
Figure 2 is a detailed configuration diagram of the central service server in the customized contract-based total IT service provision system according to the present invention;
Figure 3 is a configuration diagram of a client terminal in a total IT service provision system based on a customized contract according to the present invention;
Figure 4 is a configuration diagram showing an example of electronic file management in a total IT service provision system based on a customized contract according to the present invention.

Hereinafter, with reference to the attached drawings, the total IT service provision system based on a customized contract according to the present invention will be described in detail as follows.

In this specification, '~part' or '~module' is a concept that includes all units realized by hardware, units realized by software, or units partially realized by hardware and partially realized by software. It can be understood as

Additionally, one unit may be realized by two or more pieces of hardware and/or software, and two or more units may be realized by one piece of hardware and/or software.

In addition, '~part' or '~module' is not limited to hardware or software, and '~part' or '~module' may be configured to be in an addressable storage medium. , may be configured to regenerate one or more processors. Therefore, as an example, '~part' or '~module' refers to components such as software components, object-oriented software components, class components, and task components, as well as processes, functions, properties, procedures, and sub-processes. It can be understood to include routines, segments of program code, drivers, firmware, microcode, circuits, data, databases, data structures, tables, arrays, and variables.

Additionally, the functions provided within components and '~parts' or '~modules' may be combined or separated into smaller numbers of components and '~parts' or '~modules'. It can be. In addition, components and '~parts' or '~modules' may be implemented to reproduce one or more processors (including CPU, GPU, etc.) of the device.

The total IT service provision system based on a customized contract according to the present invention integrates and manages software support services and hardware support services provided to clients, and provides operational information and functions related to installation and maintenance according to each of the above support services. Provider terminal provided; A quotation processing module that receives operational information provided from the supplier terminal and provides it to the client through a network, processes quotations corresponding to the support service, and real-time monitors failure information of software or hardware used by the client, A failure handling module that handles failures when a failure occurs, a software management unit that manages in real time version information, function information, and update information of the software used by the client, and real-time management of specification information and upgrade information of the hardware used by the client. A central service server comprising a hardware management unit that performs; Software that develops various software and provides version information, function information, update information, and hardware specification information required to run the software for the software used by the client, or provides real-time alarm information to the central service server when new software information occurs. provisioning server; and software, manages a plurality of client terminals composed of one hardware, receives update and upgrade information of the plurality of client terminals through hardware support services and software support services provided by the central service server, and provides new When hardware or software supply is requested from the central service server, a client server completes payment according to the provided quotation information and receives the corresponding hardware and software information, and is configured to include, through software installed on the client terminal. When a management service is requested from the client server for each electronic file created, the central service server remotely receives the electronic files, stores them in a batch in an arbitrary format, and allows the client terminal or client server to view the electronic files. When requested, it is characterized by accepting viewing of electronic files after user authentication.

The customized contract-based total IT service provision system according to the present invention designs the supply, construction, and maintenance of software as well as the supply and construction of hardware with appropriate specifications in providing the client's total IT service. Furthermore, its main technical feature is to provide convenience in data management through remote batch management and security management for electronic files created in various software.

Figure 1 is an overall configuration diagram of a total IT service provision system based on a customized contract according to the present invention.

The IT service provision system according to the present invention includes a provider terminal 100 that performs integrated control, monitoring, and operation according to IT service provision, and a central service that receives control commands from the provider terminal and controls IT services in a centralized manner. It is comprised of a server 200, a software supply server 300 that performs development and supply of various types of software, a client server 400, and a client terminal 410.

The “terminal” mentioned below may be implemented as a computer or portable terminal that can connect to a server or other terminal through a network. Here, the computer is, for example, a laptop equipped with a web browser, a desktop, a laptop, a VR HMD (e.g., HTC VIVE, Oculus Rift, GearVR, DayDream, PSVR, etc.), etc. may include.

Here, VR HMD is for PC (e.g. HTC VIVE, Oculus Rift, FOVE, Deepon, etc.), mobile (e.g. GearVR, DayDream, Storm Magic, Google Cardboard, etc.), and console (PSVR). Includes independently implemented Stand Alone models (e.g. Deepon, PICO, etc.). Portable terminals are, for example, wireless communication devices that ensure portability and mobility, including smart phones, tablet PCs, and wearable devices, as well as Bluetooth (BLE, Bluetooth Low Energy), NFC, RFID, and ultrasonic devices. , may include various devices equipped with communication modules such as infrared, WiFi, and LiFi. In addition, “network” refers to a connection structure that allows information exchange between nodes such as terminals and servers, including a local area network (LAN), a wide area network (WAN), and the Internet. (WWW: World Wide Web), wired and wireless data communication network, telephone network, wired and wireless television communication network, etc. Examples of wireless data communication networks include 3G, 4G, 5G, 3GPP (3rd Generation Partnership Project), LTE (Long Term Evolution), WIMAX (World Interoperability for Microwave Access), Wi-Fi, Bluetooth communication, infrared communication, and ultrasound. This includes, but is not limited to, communication, Visible Light Communication (VLC), LiFi, etc.

The provider terminal 100 performs a provider function for providing IT services according to the present invention, and operates and manages total IT service support provided to clients. The provider terminal 100 integrates and manages software support services and hardware support services provided to clients, and provides operation information and functions related to installation and maintenance for each support service.

Basically, the provider terminal 100 provides a single support service including the software to be provided to the client and the hardware information required for it. The support service refers to software such as installation, maintenance, data management, updates, and upgrades. We will provide all technical support regarding hardware.

The central service server 200 operates through control of the provider terminal, receives operation information provided by the provider terminal 100, and provides it to the client through the network.

Here, the network is a communication network that is a high-speed backbone network of a large communication network capable of high-capacity, long-distance voice and data services, and may be a next-generation wired or wireless network for providing the Internet or high-speed multimedia services. If the network is a mobile communication network, it may be a synchronous mobile communication network or an asynchronous mobile communication network. An example of an asynchronous mobile communication network may be a WCDMA (Wideband Code Division Multiple Access) type communication network. In this case, although not shown in the drawing, the mobile communication network 700 may include a Radio Network Controller (RNC). Meanwhile, although the WCDMA network was used as an example, it can be a 3G LTE network, a 4G network, other next-generation communication networks such as 5G, and other IP-based IP networks.

The central service server 200 receives requests for necessary information from clients and processes them. For example, requests for software installation, updates, other maintenance, hardware upgrade information, maintenance, etc. occur or real-time monitoring related information is generated. If necessary, maintenance information is provided to the client.

Accordingly, the central service server 200 receives and processes operation information of the provider terminal 100, or operates IT support services in an integrated manner according to real-time monitoring or client requests. This will be explained in more detail in Figure 2 below.

The software supply server 300 is a server of an organization that develops and supplies various software. In the present invention, it provides version information, function information, update information, hardware specification information required to run the software, and new software information of the software used by the client. It is provided to the central service server 200.

The software supply server 300 is a server of an organization that develops and supplies software that is in use or newly required by clients, and when new information regarding software information is generated, it provides it to the central service server 200, thereby providing the information provided here. Based on this, the central service server 200 manages clients.

The client server 400 internally integrates and controls a plurality of client terminals 410 composed of hardware including software, and the client terminals 410 correspond to terminals each operated by multiple users. A plurality of terminals are integrated and controlled by the client server 400.

In addition, update and upgrade information for the plurality of client terminals is provided through the hardware support service and software support service provided by the central service server 200, and the provision of new hardware or software is requested from the central service server and the corresponding results. Process.

The client server 400 or client terminal 410 is composed of an institution, company, organization, etc., and is directly connected to the central service server 200 or the client terminal 410 is connected to the central service server 200 through the client server 400. It can be implemented to be connected.

Therefore, as described above, in the present invention, in order to support total IT services, the provider provides total IT services in response to the client's various IT service environments according to a customized contract, and provides systematic management and management through a central service server provided in the center. Perform functional management.

Figure 2 is a detailed configuration diagram of the central service server in the customized contract-based total IT service provision system according to the present invention. Figure 2 shows the central service server 200 in detail, and includes a quotation processing module 210 that processes estimates and costs for IT support services provided to clients and a failure processing module 220 that processes failure information of clients. ) and a data processing unit 230 that collectively stores and manages data generated from the client server or client terminal, and a software management unit that manages in real time version information, function information, and update information of the software used by the client terminal. It includes 240 and a hardware management unit 250 that manages specification information and upgrade information of the hardware used by the client in real time.

The quotation processing module 210 generates quotation information, provides it to the client, and even processes payment when payment for the support service provided to the client server or client terminal is requested. This may apply to payment of costs related to software updates, new software installation, maintenance, etc., and similarly, all costs related to hardware are managed in the quotation processing module 210.

Accordingly, the quotation processing module 210 manages cost information generated from support services and performs payment requests and payment processing to the client.

The failure processing module 220 monitors software or hardware function information and operation information in real time while the central service server 200 connects with the client in real time, and when problems such as failure, error, performance degradation, inspection, or security occur, Monitor this and take appropriate action depending on the situation. In the case of failure monitoring, the provider terminal 100 can also be monitored in real time, and through this, it is possible to check failure information and provide commands for failure processing.

The data processing unit 230 collectively stores and manages various electronic files for each software generated in the client terminal 410, and performs batch layered data processing and management for a plurality of client terminals to provide the client (user) information. Provides data management efficiency. The data processing unit 230 will be described in more detail in FIG. 4 below.

The software management unit 240 manages version information, function information, and update information of the software used by the client terminal in real time, and the hardware management unit 250 manages specification information and upgrade information of the hardware used by the client in real time.

The total IT support service according to the present invention corresponds to a support service that integrates hardware construction, design, implementation, installation, and maintenance based on software, and includes real-time monitoring, software/hardware maintenance, data processing, and new construction. It corresponds to a service technology that integrates quotation and payment functions.

The central service server 200 is connected to the client server 400 or the client terminal 410 through a network and simultaneously supports the client server and the client terminal. Basically, the client server 400 and the client terminal 410 have a hierarchical structure and are organized in one group to form the entire client system. At this time, the central service server 200 connects to each client terminal through remote control to implement remote monitoring and remote control.

In particular, the central service server 200 is configured with a software management unit 240 and a hardware management unit 250 to provide total support for each hardware and software of the client server or client terminal.

Figure 3 is a configuration diagram of a client terminal in a total IT service provision system based on a customized contract according to the present invention.

Each of the client terminals 410 configures a remote interface unit 411 to remotely control the central service server 200, and the client's consent is required for remote control from the center.

Here, consent can be collectively processed by the client server or determined by individual client terminals according to user level. In addition, for example, it can be set for each specific client terminal group through its own decision or through the client server's decision, and through this, the environment for remote control is determined.

Figure 4 is a configuration diagram showing an example of electronic file management in a total IT service provision system based on a customized contract according to the present invention.

The data processing unit 230 according to the present invention collectively stores and manages various data generated in each client terminal 410 to provide convenience of viewing.

Each of the client terminals 410 has various types of software installed, and various electronic files generated through the software range from tens to thousands of files or more. Additionally, in the case of group-specific data generation, the amount of data can be astronomical.

Therefore, in the present invention, the central service server 200 manages the electronic files (data) generated by each client terminal 410 collectively for each client group, thereby improving the data management efficiency of the client.

The data processing unit 230 classifies and processes data into basic forms such as file type, file name, group name, date, size, etc. and stores it in the database, and allows viewing upon request.

At this time, the user authentication unit 260 authenticates whether the viewer has permission to view or performs security functions such as secondary authentication of the user, and processes the authentication process from storage to the viewing function.

In addition, requests for data processing authority or management agency can be processed individually or in batches at the client server or client terminal, and data management and security issues can be easily resolved by providing data processing services for the terminal at the request of the client server. There is an advantage.

In one embodiment, when management agency is requested from the client server for each electronic file created through software installed on the client terminal, the central service server remotely receives the electronic files and stores them all in a random format. And when viewing the electronic file is requested from the client terminal or client server, the electronic file can be viewed after user authentication.

The present invention, constructed in this way, supports maintenance and integrated management of software and hardware according to the contractual interests between the supplier and the client for IT service support, improves the client's work efficiency, and handles the costs of the supplier and the client according to the contract work. There is an effect of integrated management.

In addition, according to the present invention, there is an advantage of ensuring transparency in IT service management and establishing an operation and management system that can continuously improve IT services. In particular, the present invention has the advantage of being able to guide objectivity and systematic management of data by supporting standardized data management for terminals assigned with authority or mandatory authority for each client terminal.

In addition, the present invention can be expected to improve customer satisfaction through strengthening service level management and responsibility between clients and service providers in order to improve IT service operation management services, and to secure system stability for IT infrastructure and reliability of IT services through systematic control. and has the advantage of ensuring safety.

Although the present invention has been described and illustrated in connection with preferred embodiments for illustrating the principles of the present invention, the present invention is not limited to the construction and operation as so shown and described. Rather, those skilled in the art will appreciate that many changes and modifications can be made to the present invention without departing from the spirit and scope of the appended claims. Accordingly, all such appropriate changes, modifications and equivalents shall be considered to fall within the scope of the present invention.

100: Provider terminal 200: Central service server
210: Quotation processing module 220: Failure processing module
230: data processing unit 240: software management unit
250: hardware management unit 260: user authentication unit
300: Software supply server 400: Client server
410: Client terminal 411: Remote interface unit

Claims (2)

A provider terminal that integrates and manages software support services and hardware support services provided to clients and provides operation information and functions related to installation and maintenance according to each of the support services;
A quotation processing module that receives operational information provided from the supplier terminal and provides it to the client through a network, processes quotations corresponding to the support service, and real-time monitors failure information of software or hardware used by the client, A failure handling module that handles failures when a failure occurs, a software management unit that manages in real time version information, function information, and update information of the software used by the client, and real-time management of specification information and upgrade information of the hardware used by the client. A central service server comprising a hardware management unit that performs;
Software that develops various software and provides version information, function information, update information, and hardware specification information required to run the software for the software used by the client, or provides real-time alarm information to the central service server when new software information occurs. provisioning server; and
Manages a plurality of client terminals consisting of one hardware including software, receives updates and upgrade information for the plurality of client terminals through hardware support services and software support services provided by the central service server, and receives new hardware or upgrade information. When a software supply is requested from the central service server, a client server completes payment according to the provided quotation information and receives corresponding hardware and software information;
When a management agency is requested from the client server for each electronic file created through software installed on the client terminal, the central service server remotely receives the electronic files, stores them in a batch in an arbitrary format, and stores the electronic files in a batch in an arbitrary format. When the client server requests to view the electronic file, the electronic file is accepted after user authentication.
The central service server is,
Management agency is requested for electronic files for each software generated in the client terminal, and the generated electronic files are received and stored remotely, and the electronic files are classified by file type, file name, group name, date, or size. Or a data processing unit for classifying in two or more ways and storing it in a database,
A customized contract consisting of a user authentication unit that authenticates whether the electronic file stored through the data processing unit is subject to viewing authority when a request for viewing occurs, or confirms whether the user (client) is the relevant user (client) for initial storage. Total IT service provision system based on contract. delete