KR102602745B1 - System for unified rental maintenance service - Google Patents

Abstract

The present invention provides at least one rental company terminal that transmits rental company information to a service server, receives a regular inspection schedule from the service server, and selects a specific date as the regular inspection date for at least one rental product in use by the user. Receiving and storing the rental company information from the user terminal and the at least one rental company terminal, providing the regular inspection schedule to the user terminal, and for each of the at least one rental product being used by the user, the at least one An integrated rental regular inspection service system that includes a service server that transmits integrated inspection information including the regular inspection date and user information to the rental company terminal of the rental company servicing the above rental products or the inspector terminal belonging to the rental company. In relation to this, there is an effect of providing user convenience and high satisfaction by performing regular inspections on various rental products in one visit at a certain period. In addition, since there is no need to operate the regular inspection scheduling call center that was previously operated by each rental company, the operating cost of regular rental inspection scheduling can be reduced.

Description

Integrated rental regular inspection service system {SYSTEM FOR UNIFIED RENTAL MAINTENANCE SERVICE}

In the present invention, an affiliate with a nationwide maintenance network confirms the schedule and manpower available for maintenance for each rental product through prior agreements with a number of rental service companies, obtains prior consent from the customer, and then determines the maintenance period and maintenance required for each product. It is about an integrated rental regular inspection service system that checks the processing time and provides customers with an integrated visit schedule at regular intervals for maintenance.

Long before the term subscription economy appeared, rental services existed mainly for products such as water purifiers, bidets, and printers that were frequently used in homes and businesses. However, with the emergence of new rental products such as coffee machines, massage chairs, and bed mattresses, as the number of rental services used in homes and businesses increases, regular inspection visits for these rental products become more frequent, and customers must decide their own inspection schedules. discomfort is increasing.

Publication Patent Publication 10-2021-0066495 (Publication Date: June 7, 2021) Registered Patent Publication 10-2377179 (Registration Date: March 17, 2022)

The present invention was created to improve the above-mentioned problems, and the problem is to comprehensively design and provide a visit schedule for maintenance on a regular basis based on the maintenance cycle and processing time for each rental product. there is.

Additionally, according to an embodiment of the present invention, there is a problem in reducing rental regular inspection scheduling operating costs.

In order to achieve the above object, the integrated rental periodic inspection service system according to an embodiment of the present invention includes at least one rental company terminal that transmits rental company information to the service server, receives a regular inspection schedule from the service server, and , the user terminal selects a specific date as a regular inspection date for at least one rental product being used by the user, and the rental company information is received and stored from the at least one rental company terminal, and the regular inspection schedule is set to the user terminal. Provided to, for each of at least one rental product being used by the user, the regular inspection date and user information through the rental company terminal of the rental company servicing the at least one rental product or the inspector terminal belonging to the rental company. It is characterized by including a service server that transmits integrated inspection information including.

The service server provides a company management unit that stores and manages the rental company information, a member management unit that registers and manages users as members based on the user information, provides the regular inspection schedule to the user terminal, and provides a service selected by the user terminal. A schedule management department that determines a specific date as the regular inspection date and integrated inspection information including the regular inspection date and user information through a rental company terminal of a rental company servicing at least one rental product or an inspector belonging to the rental company. It includes an inspection date transmission unit that transmits, and the user information includes the user's name, address, contact information, rental product, and inspection record, and the rental company information includes the customer's name, address, contact information, rental product, and inspection record. It may include at least one customer information and inspector information belonging to the rental company.

The member management unit verifies the existence of matching customer information among the user information confirmed through identity authentication and the at least one or more customer information when the user registers as a member, and if matching customer information exists, the user's information is matched with matching customer information, and if there is no matching customer information, information related to at least one rental product in use can be requested from the user terminal.

The schedule management unit may create the regular inspection schedule based on the inspection cycle and last inspection date of the at least one rental product.

The inspection cycle of the at least one rental product may be any one of 1 month, 2 months, 3 months, 6 months, or 1 year.

When the service server receives inspection completion information from the inspector terminal, it may further include a cost management unit that charges a certain fee for the inspection completed rental product to the rental company terminal of the rental company that lent the rental product.

When the service server receives inspection completion information from the inspector terminal, it may further include a service management unit that provides a satisfaction survey to the user terminal and sets the inspector's service level based on the received evaluation information.

The service management unit may transmit the service level of the inspector to the rental company terminal of the rental company to which the inspector belongs.

The integrated rental periodic inspection service system according to an embodiment of the present invention can provide user convenience and high satisfaction by performing regular inspections on various rental products in one visit at a certain period.

In addition, one embodiment of the present invention eliminates the need to operate a regular inspection scheduling call center previously operated by each rental company, thereby reducing rental regular inspection scheduling operating costs.

Figure 1 is a block diagram schematically showing an integrated rental periodic inspection service system according to an embodiment of the present invention.
Figure 2 is a block diagram showing components of a service server according to an embodiment of the present invention.

The present invention as described above will be described in detail through the attached drawings and examples.

It should be noted that the technical terms used in the present invention are only used to describe specific embodiments and are not intended to limit the present invention. In addition, the technical terms used in the present invention, unless specifically defined in a different sense in the present invention, should be interpreted as meanings generally understood by those skilled in the art in the technical field to which the present invention pertains, and are not overly comprehensive. It should not be interpreted in a literal or excessively reduced sense. Additionally, if the technical term used in the present invention is an incorrect technical term that does not accurately express the idea of the present invention, it should be replaced with a technical term that can be correctly understood by a person skilled in the art. In addition, general terms used in the present invention should be interpreted according to the definition in the dictionary or according to the context, and should not be interpreted in an excessively reduced sense.

Additionally, as used in the present invention, singular expressions include plural expressions unless the context clearly dictates otherwise. In the present invention, terms such as “consists of” or “comprises” should not be construed as necessarily including all of the various components or steps described in the invention, and some of the components or steps are included. It may not be possible, or it should be interpreted as including additional components or steps.

Additionally, terms containing ordinal numbers, such as first, second, etc., used in the present invention may be used to describe constituent elements, but the constituent elements should not be limited by the terms. Terms are used only to distinguish one component from another. For example, a first component may be named a second component without departing from the scope of the present invention, and similarly, the second component may also be named a first component.

Hereinafter, preferred embodiments according to the present invention will be described in detail with reference to the attached drawings. However, identical or similar components will be assigned the same reference numbers regardless of the reference numerals, and duplicate descriptions thereof will be omitted.

Additionally, when describing the present invention, if it is determined that a detailed description of related known technologies may obscure the gist of the present invention, the detailed description will be omitted. In addition, it should be noted that the attached drawings are only intended to facilitate easy understanding of the spirit of the present invention, and should not be construed as limiting the spirit of the present invention by the attached drawings.

Hereinafter, the integrated rental periodic inspection service system and method according to an embodiment of the present invention will be described in detail with reference to the drawings.

Figure 1 is a block diagram schematically showing an integrated rental periodic inspection service system according to an embodiment of the present invention.

Referring to Figure 1, the integrated rental periodic inspection service system according to an embodiment of the present invention connects the rental company terminal 200, the user terminal 300, the service server 100, and the inspector terminal 400 through wired and wireless communication. It can be implemented in the form of a network.

The rental company terminal 200 refers to a terminal possessed by the representative or manager of the rental company to process the business of the rental company, and the user terminal 300 refers to a terminal possessed by a customer who has registered as a member, and the inspector terminal ( 400) refers to a terminal owned by an inspector who visits the user's address and provides inspection services for rental products.

The rental company terminal 200 transmits rental company information to the service server 100. That is, the rental company may have entered into an agreement with the service server 100 in advance, or may provide rental company information to conclude an agreement. Here, the rental company information may include at least one customer information including the customer's name, address, contact information, rental product, and inspection record, and information on an inspector belonging to the rental company. The rental company terminal 200 can receive a fee for scheduling the inspection schedule from the service server 100 and process payment for the fee.

The user terminal 300 may receive a regular inspection schedule from the service server 100 and select a specific date as the regular inspection date for at least one rental product being used by the user. Here, user information may include the user's name, address, contact information, rental product, and inspection records.

When the user terminal 300 connects to the service server 100 and registers as a member, self-authentication is performed. At this time, self-authentication includes mobile phone identity authentication, i-PIN, PASS certificate provided by mobile carrier, Naver, and Kakao. You can use Toss' authentication service, etc. The user is a customer using a rental product from a specific rental company before registering as a member, and the specific rental company has a history of transmitting rental company information to the service server (100) as a pre-agreed partner company, and this is confirmed through identity authentication. If there is matching customer information among at least one customer information included in the user's information and the rental company information received by the service server 100, the user's information is automatically matched with the customer information and sent to the user terminal (300). ) can be displayed. If there is no customer information that matches the user's information, the user terminal 300 can receive information related to at least one rental product in use from the user.

In this way, when the user terminal 300 connects to the service server 100 and performs identity authentication in the process of registering as a member, customer information that matches the user's information is selected from among a plurality of customer information stored in the service server 100. The existence is checked, and if matching customer information is confirmed, this is determined as the user's information and displayed on the user terminal 300. If the user is a customer of a rental company with which an agreement has already been made, the user can be identified just by performing identity verification during the member registration process. Information related to the rental product being used is automatically matched, eliminating the hassle of entering additional information.

The user terminal 300 may determine a specific date selected by the user as the regular maintenance date based on the regular maintenance schedule received from the service server 100. Here, the regular inspection schedule is created based on the inspection cycle and last inspection date of at least one rental product that the user is using. In other words, the regular inspection schedule may mean a period within a valid inspection cycle based on the last inspection date for at least one rental product in use by the user.

For example, if the rental product the user is using is a water purifier, has a 3-month inspection cycle, and the last inspection date is May 15th, the regular inspection schedule for the water purifier is 3 business days before or after August 15th. It can be set to 5 business days. If the rental product you are using is a bidet and a water purifier, the bidet has an inspection cycle of 1 month and the water purifier has an inspection cycle of 3 months, the bidet's last inspection date is June 10th, and the water purifier's last inspection date is May 15th. In this case, the regular inspection schedule is set to be 3 or 5 business days before and after July 10th, and the next regular inspection schedule is August 12th or 8th, which is the middle date between August 10th for the bidet and August 15th for the water purifier. It can be set to 3 or 5 business days before or after the 13th of the month.

According to one embodiment, the user terminal 300 may respond to a satisfaction survey received from the service server 100 after the regular inspection is completed.

According to one embodiment, the inspection cycle of a rental product may be one of 1 month, 2 months, 3 months, 6 months, or 1 year depending on the rental product.

The inspector terminal 400 may receive integrated inspection information including the regular inspection date and user information from the service server 100.

The inspector terminal 400 may transmit inspection completion information to the service server 100 according to the input of the inspector who completed the inspection.

In an embodiment of the present invention, the rental company terminal 200, the user terminal 300, and the inspector terminal 400 are a smartphone, a smartpad, a tablet PC, and a personal communication system (PCS). ), GSM (Global System for Mobile communications), PDC (Personal Digital Cellular), PHS (Personal Handyphone System), PDA (Personal Digital Assistant), IMT (International Mobile Telecommunication)-2000, CDMA (Code Division Multiple Access)-2000 , W-CDMA (W-Code Division Multiple Access), and Wibro (Wireless Broadband Internet) terminals, which can be carried by users, and portable computing devices such as stationary PCs and laptops.

The service server 100 receives and stores rental company information from at least one rental company terminal 200, provides a regular inspection schedule to the user terminal 300, and provides integrated inspection information including the regular inspection date and user information. Can be transmitted to the rental company terminal 200 or the inspector terminal 400 belonging to the rental company. The regular maintenance schedule is established through a call connection from an administrator terminal (not shown) connected to the service server 100 to the user terminal 300, or via a text message or text message in advance for a certain period of time according to the arrival of the regular maintenance schedule from the service server 100. It may be notified to the user terminal 300 through a notification service.

The service server 100 receives rental company information from at least one pre-agreed rental company terminal 200, registers the user of the user terminal 300 as a member, provides a regular inspection schedule, and records the received regular inspection date. Receives and generates integrated inspection information including user information. Here, the regular inspection date may also include visit time.

The service server 100 provides information to the rental company terminal 200 of the rental company servicing at least one or more rental products or the inspector terminal 400 belonging to the rental company for each of the at least one rental product being used by the user. Integrated inspection information including regular inspection dates and user information can be transmitted.

When the inspection is completed, the service server 100 can provide a satisfaction survey to the user terminal 300 and set the inspector's service level based on the received evaluation information.

To this end, the service server 100 may include a company management unit 110, a member management unit 120, a schedule management unit 130, an inspection date transmission unit 140, a cost management unit 150, and a service management unit 160. there is. A detailed description of this will be provided later through the description of FIG. 2.

The service server 100 communicates with the rental company terminal 200, the user terminal 300, and the inspector terminal 400 to exchange information or data with each other and performs various functions to perform an integrated rental regular inspection service. This service server 100 has the same configuration as a typical web server in terms of hardware, and is implemented in various types of languages such as C, C++, Java, Visual Basic, and Visual C in terms of software, and provides various functions. It may include program modules that do this. In addition, general server hardware is provided in a variety of operating systems such as DOS, Windows, Linux, Unix, Macintosh, Android, and iOS. It can be implemented using an existing web server program.

An example of network communication connecting the rental company terminal 200, user terminal 300, service server 100, and inspector terminal 400 according to this embodiment includes technical standards or communication methods for mobile communication ( For example, Global System for Mobile communication (GSM), Code Division Multi Access (CDMA), Code Division Multi Access 2000 (CDMA2000), Enhanced Voice-Data Optimized or Enhanced Voice-Data Only (EV-DO), Wideband (WCDMA) CDMA), HSDPA (High Speed Downlink Packet Access), HSUPA (High Speed Uplink Packet Access), LTE (Long Term Evolution), LTE-A (Long Term Evolution-Advanced), 5G, etc.) It can be done, but it is not particularly limited. Additionally, an example of a wired communication network may be a closed network such as a LAN (Local Area Network) or a WAN (Wide Area Network), and it is preferably an open network such as the Internet. The Internet uses the TCP/IP protocol and several services existing at its upper layer, namely HTTP (HyperText Transfer Protocol), Telnet, FTP (File Transfer Protocol), DNS (Domain Name System), SMTP (Simple Mail Transfer Protocol), and SNMP ( It refers to a global open computer network structure that provides Simple Network Management Protocol (NFS), Network File Service (NFS), and Network Information Service (NIS).

The rental company terminal 200, the user terminal 300, and the inspector terminal 400 according to this embodiment can perform functions provided for their respective roles by installing a dedicated app provided separately from the server on each terminal. . Here, the dedicated app may be provided through the app market of a known smartphone operating system such as the Android Store or App Store, or may be provided separately on a server.

Referring to Figure 2, the service server 100 according to an embodiment of the present invention includes a company management unit 110, a member management unit 120, a schedule management unit 130, an inspection date transmission unit 140, and a cost management unit 150. ) and a service management unit 160.

The company management unit 110 may store and manage rental company information received from the rental company terminal 200. Here, the rental company may be a company that has entered into a prior agreement with the service server 100 or may be a company that provides rental company information to conclude an agreement. Rental company information is information held by the rental company itself and may include at least one piece of customer information including the customer's name, address, contact information, rental product, and inspection records.

The member management unit 120 can register and manage users as members based on user information. Here, user information may include the user's name, address, contact information, rental product, and inspection records. When a user registers as a member, the member management unit 120 verifies whether there is matching customer information among the user information confirmed through identity authentication and the at least one or more customer information, and if matching customer information exists, the user The information is matched with matching customer information, and if there is no matching customer information, information related to at least one rental product in use can be requested from the user terminal 300. At this time, the member management unit 120 can use mobile phone identity authentication, i-PIN, PASS certificates provided by mobile carriers, and authentication services of Naver, Kakao, and Toss as identity authentication methods.

In one embodiment, the member management unit 120 may utilize blockchain-based decentralized IDentifier (DID) as a means of identity authentication. Decentralized IDentifier (DID), unlike existing identification methods, is a technology that allows individuals to have complete control over their own information without being controlled by a central system. It is a concept led by DIF (Decentralized Identity Foundation). A design has been created, and international standards are being established through W3C. Decentralized Identity (DID) is a blockchain-based identity certificate and is a digitalized identity management system that allows users to control and manage their own identity information. This is a method where users store their personal information in a digital wallet linked to a public blockchain and enter their private key whenever necessary to prove their identity. Here, the user's personal information is stored in the user terminal 300 without intervention by a central agency, and data related to credentials and other personal information data required for verification are stored in a place such as a decentralized Identity Hub. Therefore, decentralized identification (DID) can provide the effect of protecting personal information and preventing personal information leakage by providing only the portion of user information permitted by the user, who is the manager of personal information data, to the service server 100.

If the user is a customer using a rental product from a specific rental company before registering as a member, and the specific rental company has a history of transmitting rental company information to the service server 100 as a pre-agreed partner company, the member management department (120) ) automatically matches the user information with the customer information if there is matching customer information among the user information confirmed through identity authentication and at least one customer information included in the rental company information received by the service server 100. This can be transmitted to be displayed on the user terminal 300. If there is no customer information that matches the user's information, the member management unit 120 may request the user terminal 300 to input information related to at least one rental product in use.

In this way, the member management unit 120 verifies the existence of customer information that matches the user's information among the plurality of customer information stored in the service server 100 through identity authentication during the member registration process, and when matching customer information is confirmed, This is determined as the user's information and displayed on the user terminal 300. If the user is a customer of a rental company with which an existing agreement has been made, information related to the rental product the user is using is automatically matched just by performing identity verification during the member registration process. It has the effect of eliminating the hassle of entering additional information.

The schedule management unit 130 may provide a regular inspection schedule to the user terminal 300 and determine a specific date selected by the user terminal 300 as the regular inspection date. Looking at this in more detail, the schedule management unit 130 creates a regular inspection schedule based on the inspection cycle and last inspection date of at least one rental product being used by the user. Here, the regular inspection schedule may refer to a period within a valid inspection cycle based on the last inspection date for at least one rental product in use by the user. Additionally, the inspection cycle of the rental product may be one of 1 month, 2 months, 3 months, 6 months, or 1 year. However, it is not limited to this, and depending on the characteristics of the rental product, it can have various inspection cycles such as 4 months or every other week.

For example, if the rental product being used by the user is a water purifier, has an inspection cycle of 3 months, and the last inspection date is May 15, the schedule management unit 130 sets the regular inspection schedule for the water purifier to August 15. As a standard, you can set it to 3 or 5 business days before or after. If the rental product you are using is a bidet and a water purifier, the bidet has an inspection cycle of 1 month and the water purifier has an inspection cycle of 3 months, the bidet's last inspection date is June 10th, and the water purifier's last inspection date is May 15th. In this case, the schedule management department 130 sets a regular inspection schedule for 3 or 5 business days before and after July 10th, and the next regular inspection schedule is the middle date between August 10th for the bidet and August 15th for the water purifier. It can be set to 3 or 5 business days before or after August 12th or August 13th.

The inspection date transmission unit 140 performs integrated inspection including the regular inspection date and user information through the rental company terminal 200 of a rental company servicing at least one or more rental products or the inspector terminal 400 belonging to the rental company. Information can be transmitted. The service level is set by the service management unit 160, and a detailed description of this will be provided later in the description of the service management unit 160.

When the cost management unit 150 receives inspection completion information from the inspector terminal 400, it can charge a certain fee for the inspection completed rental product to the rental company terminal 200 of the rental company that lent the rental product.

When the service management unit 160 receives inspection completion information from the inspector terminal 400, it can provide a satisfaction survey to the user terminal 300 and set the inspector's service level based on the received evaluation information. The evaluation information may be information scored from 1 to 5 points for each service evaluation item of the satisfaction survey. Examples of service evaluation items may include punctuality, friendliness, skill, repair satisfaction, etc. The service management unit 160 may transmit the service level of the inspector to the rental company terminal 400 of the rental company to which the inspector belongs.

In the above, preferred embodiments according to the present invention are shown and described. However, the present invention is not limited to the above-described embodiments, and various modifications can be made by anyone skilled in the art without departing from the gist of the invention attached to the claims. .

100: Service server 110: Company management department
120: Member management department 130: Schedule management department
140: Inspection date transmission department 150: Cost management department
160: Service management department 200: Rental company terminal
300: User terminal 400: Inspector terminal

Claims (8)

At least one rental company terminal that transmits rental company information to the service server;
A user terminal that receives a regular inspection schedule from the service server and selects a specific date as the regular inspection date for at least one rental product being used by the user; and
Receiving and storing the rental company information from the at least one rental company terminal, providing the regular inspection schedule to the user terminal, and for each of the at least one rental product being used by the user, the at least one rental product It includes a service server that transmits integrated inspection information including the regular inspection date and user information to the rental company terminal of the rental company providing the service or the inspector terminal belonging to the rental company,
The service server is,
A company management unit that stores and manages the rental company information;
a member management unit that registers and manages users as members based on the user information;
a schedule management unit that provides the regular inspection schedule to the user terminal and determines a specific date selected by the user terminal as the regular inspection date; and
It includes an inspection date transmission unit that transmits integrated inspection information including the regular inspection date and user information to a rental company terminal of a rental company servicing the at least one rental product or an inspector terminal belonging to the rental company,
The user information includes the user's name, address, contact information, rental products, and inspection records,
The rental company information includes at least one customer information including the customer's name, address, contact information, rental product, and inspection record, and information on an inspector belonging to the rental company,
The schedule management unit creates the regular inspection schedule based on the inspection cycle and last inspection date of the at least one rental product,
The member management department uses blockchain-based Decentralized Identifier (DID) as a means of identity authentication,
The schedule management department is,
The next regular inspection schedule for multiple rental products is set for n days (3 or 5 days based on the rental company's business days) before and after the date on which the preset inspection cycle has passed from the last inspection date, but rental products with different inspection cycles If the difference between the next regular inspection schedules of A and rental product B is within the above n days and the next regular inspection schedule of rental product A is earlier than that of rental product B, the next regular inspection schedule of rental product A and the next regular inspection schedule of rental product B Change and set the date around the nth day from the date in the middle range between the inspection schedules as the next regular inspection schedule for rental product A,
The member management department,
When a user registers as a member, it is verified whether there is matching customer information among the user information confirmed through identity authentication and the at least one or more customer information, and if matching customer information exists, the user's information is matched to the customer. Match the information, and if there is no matching customer information, request information related to at least one rental product in use from the user terminal,
The inspection cycle of the at least one rental product is one of 1 month, 2 months, 3 months, 6 months, and 1 year,
The service server is,
When receiving inspection completion information from the inspector terminal, a cost management unit that charges a certain fee for the inspection completed rental product to the rental company terminal of the rental company that lent the rental product; and
When receiving inspection completion information from the inspector terminal, it further includes a service management unit that provides a satisfaction survey to the user terminal and sets the inspector's service level based on the received evaluation information,
The service management unit is an integrated rental regular inspection service system that transmits the service level of the inspector to the rental company terminal of the rental company to which the inspector belongs.


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