KR102583189B1 - Care service systems and Care service methods - Google Patents

Abstract

The present invention relates to a care leader service system connected to at least one customer terminal (300), a consultant terminal (200), and a company terminal (500) through a network and a method thereof. The care leader service system comprises: a database part (120) storing customer information, consultant information, service company information, care service information, manual information, and reservation information; and a server (110) connecting to the consultant terminal (200) when the customer terminal (300) is connected, and providing a care service for the customer in response to a selection of the consultant terminal (200). In embodiments of the present invention, the care service can be provided for elderly people in all aspects of living by dividing living into areas such as living safety, nursing care, movement connection, senior nutrition, emotional support, and worker parent care.

Description

Care ledger service system and care ledger service methods {Care service systems and Care service methods}

The present invention relates to a care register service system and a care register service method. In particular, it relates to a care register service system and a care register service method that allow people to conveniently receive 24-hour old age support services at their place of residence. .

In general, in modern society, the form of the family system is gradually becoming a nuclear family.

And with the development of modern science and specialized medical technology, the aging population is increasing due to lifespan extension.

Looking at recent trends, the number of unrelated elderly people living alone without children or families is also increasing, but it is difficult for the government to come up with appropriate measures.

Moreover, in the past, most children lived with their parents, but recent trends show that dual-income couples are becoming more common.

On the other hand, if there is someone in the house who has difficulty moving around, it is becoming more and more difficult to ensure that they are always around to take care of them.

Accordingly, we are heading towards a situation where individuals have to make their own plans for retirement in advance.

In the case of elderly people, their physical abilities are often lower than that of younger people, so they may experience inconveniences in various areas, but even if their children or people around them help, they still fall short.

For example, even if you want to find out some welfare information, the process or procedures are complicated, and you do not even know where to inquire, making it difficult to use the welfare service.

Additionally, it is not easy to use for things like taxi reservations or food delivery.

The technical problem that the present invention seeks to achieve is to solve the conventional problems, and provides care services to the elderly in all aspects of life by dividing them into fields such as life safety, nursing care, mobility linkage, senior nutrition, emotional support, and care for parents of office workers. It provides a care ledger service system and a care ledger service method that provides.

In addition, the technical problem to be achieved by the present invention is to solve the conventional problems, and provides a care register service system and a care register service method in which a counselor kindly handles services suitable for the elderly by simply making a call with a smartphone. will be.

In addition, the technical problem to be achieved by the present invention is to solve the conventional problems, such as housekeeping, product purchase and delivery, medication management, and smart home. It provides a care register service system and a care register service method that provides life safety services such as fall management.

In addition, the technical problem to be achieved by the present invention is to solve the conventional problems, providing nursing care services such as visiting nursing, visiting bathing, visiting nursing, purchasing welfare equipment, emergency care, hospital nursing, and nursing care connection, It provides a care ledger service system and a care ledger service method.

In addition, the technical problem to be achieved by the present invention is to solve the conventional problems, such as taxi connection, vehicle support, reservation agency, daily companionship, and hospital companionship. It provides a method.

In addition, the technical problem to be achieved by the present invention is to solve the conventional problems, providing a care service system and a care service method that provides senior nutrition services such as home cooking and provision, dietary management, and food delivery. will be.

In addition, the technical problem to be achieved by the present invention is to solve the conventional problems, and the care register service system and care register service that provide emotional support services such as conversation reports connecting families, greeting calls, and provision of welfare and health information. It provides a method.

In addition, the technical problem to be achieved by the present invention is to solve the conventional problems, and is to provide a care register service system and a care register service method that provide parental care services for office workers such as parent care concierge and corporate welfare programs.

The care captain service system according to the characteristics of the present invention to solve these problems is,

A care ledger service system 100 connected to at least one customer terminal 300, a counselor terminal 200, a business terminal 500, and a network 400,

a database unit 120 that stores customer information, counselor information, service company information, care service information, manual information, and reservation information;

When the customer terminal 300 connects, it connects to the counselor terminal 200 and includes a server 110 that provides care services to the customer in response to the selection of the counselor terminal 200.

The database unit 120,

Customer information DB 121 that stores customer information;

Agent information DB 122 that stores agent information;

Service information DB 123 that stores service information;

Manual information DB 124, which stores manual information for providing services;

Reservation information DB 125 that stores service reservation information;

It includes a service company information DB 126 that stores information on service companies providing services.

The database unit 120,

It further includes a recommendation information DB 127 that stores recommended counselor information and recommended service information.

The server 110,

Member management department (111) that authenticates members;

A call connection unit 112 that connects a call between the customer terminal 300 and the agent terminal 200 or the company terminal 500;

a menu providing unit 113 that provides menu information when authentication of the agent terminal 200 is completed;

A service provider 114 that provides service information to the agent terminal 200 and the customer terminal 300 according to the selection of the agent terminal 200 or controls a call connection with the service provider terminal 500;

It includes a reservation processing unit 115 that receives information for reservation of a desired service from a customer or a counselor and processes the service reservation.

The server 110,

It further includes a recommendation unit 116 that recommends and connects a counselor to the customer or recommends a service company to the customer or counselor.

The recommendation unit 116 accumulates and stores past consultation information for each customer, and generates and recommends a call connection recommendation list in the order of the highest rating for the customer in the past. The call connection unit is configured to recommend the call to the customer. The call is connected to a member of the connection recommendation list as first priority, but if the call is busy, the call is connected to a second priority agent.

The recommendation unit 116 accumulates and stores past counseling information for each customer, and excludes counselors who have had poor ratings from customers in the past from the call connection recommendation list.

The recommendation unit 116 is characterized by accumulating and storing past usage information among companies in the field in which the customer wishes to receive service, and generating and recommending a service connection recommendation list in the order of the highest rating to the customer in the past.

The recommendation unit 116 accumulates and stores past usage information among companies in the field where the customer wishes to receive service, and creates and recommends a service connection recommendation list in the order of the highest rating to the customer in the past.

It is characterized by randomly recommending service providers at least 3 to 6 times.

The care captain service method according to another feature of the present invention to solve this problem is,

As a care ledger service method of the care ledger service system 100 connected to at least one customer terminal 300, a counselor terminal 200, a business terminal 500, and a network 400,

When the customer terminal 300 connects, the server 110 connects the agent terminal 200 with a call;

The server 110 providing menu information to the agent terminal 200;

Depending on the selection of the agent terminal 200, the server 110 provides service information to the agent terminal 200 and the customer terminal 300, or provides service information to the service provider terminal 500, the agent terminal 200, and the customer terminal 300. ) and controlling to connect a call.

Depending on the selection of the agent terminal 200, the server 110 provides service information to the agent terminal 200 and the customer terminal 300, or provides service information to the service provider terminal 500, the agent terminal 200, and the customer terminal ( The step of controlling to connect a call with 300) is,

It includes the step of receiving information for reservation of a desired service from the customer or counselor and proceeding with the service reservation.

In an embodiment of the present invention, a care captain service system and care that provides care services to the elderly in all aspects of life by dividing them into fields such as life safety, nursing care, mobility linkage, senior nutrition, emotional support, and care for parents of office workers. A colon service method can be provided.

In addition, in an embodiment of the present invention, it is possible to provide a care register service system and a care register service method in which a counselor kindly handles services suitable for the elderly by simply making a call with a smartphone.

In addition, in an embodiment of the present invention, a care register service system and a care register service method that provide life safety services such as housework, product purchase delivery, medication management, smart home, and fall management can be provided.

In addition, in an embodiment of the present invention, a care master service system and a care master service method that provide nursing care services such as visiting nursing, visiting bathing, visiting nursing, welfare equipment purchase, emergency care, hospital nursing, and nursing care connection are provided. can be provided.

Additionally, in an embodiment of the present invention, a care leader service system and a care leader service method can be provided that provide movement linkage services such as taxi connection, vehicle support, reservation agency, daily companionship, and hospital companionship.

In addition, in an embodiment of the present invention, a care service system and a care service method can be provided that provide senior nutrition services such as home cooking and provision, dietary management, and food delivery.

In addition, in an embodiment of the present invention, a care register service system and a care register service method that provide emotional support services such as conversation reports connecting family members, greeting calls, and provision of welfare and health information can be provided.

In addition, in an embodiment of the present invention, a care register service system and a care register service method that provide care services for office workers' parents, such as parent care concierge and corporate welfare programs, can be provided.

Figure 1 is a configuration diagram of a care captain service system according to an embodiment of the present invention.
Figure 2 is a configuration diagram of the customer terminal of Figure 1.
Figure 3 is an operation flowchart of the care captain service method according to an embodiment of the present invention.
Figure 4 is a diagram showing a control method of a customer terminal.

Below, with reference to the attached drawings, embodiments of the present invention will be described in detail so that those skilled in the art can easily implement the present invention. However, the present invention may be implemented in many different forms and is not limited to the embodiments described herein. In order to clearly explain the present invention in the drawings, parts that are not related to the description are omitted, and similar parts are given similar reference numerals throughout the specification.

Throughout the specification, when a part is said to “include” a certain element, this means that it may further include other elements rather than excluding other elements, unless specifically stated to the contrary.

The following embodiments of the present invention are not limited to simply funds when conducting consultations at financial institutions, but can be applied to various financial product sales processes such as funds, new arrivals, bancassurance, loans, and call center consultations.

Figure 1 is a configuration diagram of a care captain service system according to an embodiment of the present invention.

Referring to Figure 1, the care ledger service system according to an embodiment of the present invention is,

A care ledger service system 100 connected to at least one customer terminal 300, a counselor terminal 200, a business terminal 500, and a network 400,

a database unit 120 that stores customer information, counselor information, service company information, care service information, manual information, and reservation information;

When the customer terminal 300 connects, it connects to the counselor terminal 200 and includes a server 110 that provides care services to the customer in response to the selection of the counselor terminal 200.

The database unit 120,

Customer information DB 121 that stores customer information;

Agent information DB 122 that stores agent information;

Service information DB 123 that stores service information;

Manual information DB 124, which stores manual information for providing services;

Reservation information DB 125 that stores service reservation information;

It includes a service company information DB 126 that stores information on service companies providing services.

The database unit 120,

It further includes a recommendation information DB 127 that stores recommended counselor information and recommended service information.

The server 110,

Member management department (111) that authenticates members;

A call connection unit 112 that connects a call between the customer terminal 300 and the agent terminal 200 or the company terminal 500;

a menu providing unit 113 that provides menu information when authentication of the agent terminal 200 is completed;

A service provider 114 that provides service information to the agent terminal 200 and the customer terminal 300 according to the selection of the agent terminal 200 or controls a call connection with the service provider terminal 500;

It includes a reservation processing unit 115 that receives information for reservation of a desired service from a customer or a counselor and processes the service reservation.

The server 110,

It further includes a recommendation unit 116 that recommends and connects a counselor to the customer or recommends a service company to the customer or counselor.

The recommendation unit 116 accumulates and stores past consultation information for each customer, and generates and recommends a call connection recommendation list in the order of the highest rating for the customer in the past. The call connection unit is configured to recommend the call to the customer. The call is connected to a member of the connection recommendation list as first priority, but if the call is busy, the call is connected to a second priority agent.

The recommendation unit 116 accumulates and stores past counseling information for each customer, and excludes counselors who have had poor ratings from customers in the past from the call connection recommendation list.

The recommendation unit 116 is characterized by accumulating and storing past usage information among companies in the field in which the customer wishes to receive service, and generating and recommending a service connection recommendation list in the order of the highest rating to the customer in the past.

The recommendation unit 116 accumulates and stores past usage information among companies in the field where the customer wishes to receive service, and creates and recommends a service connection recommendation list in the order of the highest rating to the customer in the past.

It is characterized by randomly recommending service providers at least 3 to 6 times.

FIG. 2 is an internal block diagram of the customer terminal 300 of FIG. 1.

Referring to Figure 2, the customer terminal 300 includes an input unit 320, a GPS unit 340, a storage unit 360, a camera unit 370, a communication unit 350, a control unit 330, and a display unit 310. Includes.

The display unit 310 displays various screen information depending on the selection made by the input unit 320.

The input unit 320 may include an input device such as a touch panel or keypad, and is used by the user to select a menu.

The GPS unit 340 receives GPS signals from at least two GPS satellites, generates and outputs its own location information. If necessary, the GPS unit 340 may be omitted and location information provided by the mobile communication company may be used.

The storage unit 360 can store app programs and can also store shooting information captured by the camera unit.

The camera unit 370 takes pictures according to the selection of the input unit 320.

The control unit 330 executes the app and displays a button on the display, displays content received from the server 110 on the display unit 310, and displays information input by the input unit 320 or the camera unit 370. ) is transmitted to the server 110. If necessary, the control unit 330 periodically transmits its location to the server 110.

If necessary, the control unit 330 can receive the location of the reserved service provider and provide guidance on the shortest route to get to the service provider from the current location.

The communication unit 350 transmits and receives information under the control of the control unit 330, and may use various wireless Internet or other wireless communication networks such as Bluetooth, Wi-Fi, 3G, or 4G.

The server 110 allows the customer terminal 300 or agent terminal 200 to be accessed through a mobile or web link.

The customer terminal 300 may be one of a PC, smartphone, or tablet PC.

The customer terminal 300 or agent terminal 200 may be one of a PC, a smartphone, and a tablet PC.

The operation of the care captain service system according to an embodiment of the present invention with this configuration will be described as follows.

Figure 3 is an operation flowchart of the care captain service method according to an embodiment of the present invention, and Figure 4 is a diagram showing a control method of a customer terminal.

First, referring to Figure 4, the customer or guardian downloads the care ledger app from the Play Store using the customer terminal 300 (S410).

Then, the customer or guardian runs the app on the customer terminal 300 and presses login (S420). At this time, if necessary, the member management unit 111 of the server 110 receives membership registration and stores it in the customer information DB 121. Save.

Then, the customer or guardian writes the customer's name, date of birth, address, guardian contact information, etc. on the customer terminal 300 and presses Next (S430).

Then, the member management unit 111 of the server 110 stores the input information in the customer information DB 121.

Then, a button called “Connect” is created on the customer terminal 300 (S440).

With the button created on the screen of the customer terminal 300 in this way, the customer presses the button labeled ‘Connect’ displayed on the screen of the customer terminal 300 if help is needed.

Then, as shown in FIG. 3, the customer terminal 300 connects to the server 110, and the call connection unit 112 of the server 110 connects the agent terminal 200 with reference to the agent information DB 122. (S310).

If necessary, the member management unit 111 of the server 110 may refer to the customer information DB 121 to perform member authentication. At this time, after making a phone call with the customer, the counselor consults with the customer and determines the service the customer wants.

Here, if necessary, the recommendation unit 116 refers to the recommendation information DB 127 to recommend and connect a counselor to the customer or recommend a service company to the customer or counselor.

The recommendation unit 116 accumulates and stores past consultation information for each customer, and generates and recommends a call connection recommendation list in the order of the highest rating for the customer in the past. The call connection unit is configured to recommend the call to the customer. The call is connected to the connection recommendation list member as first priority, but if the call is busy, the call is connected to the second priority agent.

In addition, the recommendation unit 116 accumulates and stores past counseling information for each customer, and excludes counselors who have had poor ratings from customers in the past from the call connection recommendation list.

Next, the menu providing unit 113 of the server 110 provides menu information of various service types to the agent terminal 200 by referring to the service information DB 123 (S320). At this time, the counselor consults by referring to the service provision manual, which includes a consultation sequence that can be used as a reference when consulting with a customer, provided by the service provision unit 114 of the server 110 in the manual information DB 124.

In addition, counselors provide consultation by referring to menus and detailed menus of each menu, such as housekeeping, product purchase and delivery, medication management, smart home, and life safety services such as fall management.

Then, depending on the selection of the agent terminal 200, the service provider 114 of the server 110 provides service information to the agent terminal 200 and the customer terminal 300, or to the service provider terminal 500 and the service provider terminal 500. A call is connected to the agent terminal 200 and the customer terminal 300 (S330). In particular, the server 110 provides care services to the elderly in all aspects of life by dividing them into areas such as life safety, nursing care, mobility linkage, senior nutrition, emotional support, and care for office workers' parents, depending on the selection of the counselor's terminal.

For example, during counseling, if the counselor determines that the customer's needs are life safety services, he or she selects life safety services.

When the menu selected by the counselor is a life safety service, the service provider 114 of the server 110 provides life safety services such as housework, product purchase delivery, medication management, smart home, and fall management.

In addition, while providing counseling related to life safety services, if the counselor determines that the customer's needs are one of housework, product purchase and delivery, medication management, smart home, and fall management, the counselor selects the corresponding service, and the server 110 is the corresponding service. Provides a call connection service with the information or service company terminal 500.

Specifically, if it is determined that the customer's needs are housekeeping services such as house cleaning, laundry, garbage disposal such as food waste, recyclable waste, or general waste, or laundry management, the counselor selects housekeeping service, and the server 110 performs the housekeeping service. Provides company list information.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

In addition, if it is determined that the customer's needs are product purchase delivery, which is a service that delivers household goods, food ingredients, personal items, stationery, medicine, nursing supplies, etc. near the residence to the home, the counselor selects product purchase delivery, and the server 110 Provides information on a list of product purchase and delivery companies.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

Additionally, if it is determined that the customer's needs are a medication management service, which is a service that provides medication management over the phone or in person at a designated time, the counselor selects medication management, and the server 110 provides information on a list of medication management companies.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

In addition, if the customer's needs are determined to be a smart home service related to home environment design and construction with safety and security elements added according to changes in senior living patterns, the counselor selects smart home, and the service provider (114) of the server 110 ) provides smart home company list information by referring to the service company information DB 126.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

In addition, if it is determined that the customer's needs are a fall management service that provides services for identification of risk situations for seniors and prevention and education through periodic greeting calls and connection with a professional counselor, the counselor selects fall management and servers (110 )'s service provider 114 provides fall management list information by referring to the service company information DB 126.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

For another example, if a counselor determines that the customer's needs are nursing care services during a consultation, he or she selects nursing care services.

If the menu selected by the counselor is a nursing care service, the service provider 114 of the server 110 provides nursing care such as visiting nursing, visiting bathing, visiting nursing, purchasing welfare equipment, emergency care, hospital nursing, and nursing care connection. Provides services.

In addition, while providing counseling related to nursing care services, if the counselor determines that the customer's needs are one of visiting nursing, visiting bathing, visiting nursing, purchasing welfare equipment, emergency care, hospital nursing, or nursing care connection, he or she selects the relevant service and selects the server ( The service provider 114 of 110 provides corresponding company information or a call connection service with the service company terminal 500.

Specifically, if it is determined that the customer's needs are home visit care, home bathing, and home nursing services, which are services that address everything from application for long-term care for the elderly to care worker services and use of nursing services at once, and connect long-term care facilities in the desired area, the counselor will do the housework. When an agency is selected, the service providing unit 114 of the server 110 refers to the service company information DB 126 and provides a list of housekeeping agency companies.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

In addition, if it is determined that the customer's needs are a welfare equipment service that connects necessary welfare equipment consultation and purchase, the counselor selects the welfare equipment, and the service provider 114 of the server 110 refers to the service company information DB 126. Provides information on a list of welfare equipment companies.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

In addition, if it is determined that the customer's needs are on-site services to be used when there is a gap in parental care such as a business trip or vacation, the counselor selects emergency care, and the service provider 114 of the server 110 refers to the service company information DB 126. Provides information on a list of emergency care companies.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

In addition, if it is determined that the customer's needs are a service that connects the direct caregiver service required when hospitalized, the counselor selects hospital nursing, and the service provider unit 114 of the server 110 refers to the service company information DB 126 to provide hospital nursing care. Provides company list information.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

In addition, if it is determined that the customer's needs are consultation and connection services such as nursing homes, nursing hospitals, day care centers, and home-based senior welfare centers that suit the parents' situation, the counselor selects nursing care connection, and the service provider of the server 110 ( 114) provides information on the list of nursing care connection companies by referring to the service company information DB 126.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

For another example, if the counselor determines that the customer's needs are a mobile service during consultation, he or she selects the mobile service.

When the menu selected by the counselor is a travel service, the service provider 114 of the server 110 provides travel linkage services such as taxi linkage, vehicle support, reservation agency, daily travel, and hospital travel.

In addition, while consulting on nursing care services, if the counselor determines that the customer's needs are one of taxi linkage, car support, reservation service, daily companionship, and hospital companionship, he or she selects the corresponding service, and the service provider (114) of the server 110 ) provides corresponding company information or a call connection service with the service company terminal 500.

Specifically, if it is determined that the customer's need is a taxi connection that dispatches and pays for Kakao Taxi, Tada, Papa, call taxi for the disabled, etc. at the desired time, the counselor selects the taxi connection, and the service provision unit 114 of the server 110 Provides taxi-linked company list information by referring to the service company information DB 126.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

Specifically, if the customer's needs are determined to be a safe transportation service accompanied by a car care manager, the counselor selects car support, and the service provider 114 of the server 110 refers to the service company information DB 126. Provides information on a list of vehicle support companies.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

Specifically, if it is determined that the customer's needs are reservation agencies such as rental cars and Socars, the counselor selects the reservation agency, and the service provider 114 of the server 110 refers to the service company information DB 126 to create a list of reservation agencies. Provides information.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

Specifically, if it is determined that the customer's need is for the care manager to accompany personal work, the counselor selects daily companionship, and the service provider unit 114 of the server 110 refers to the service company information DB 126 to create a list of taxi-linked companies. Provides information.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

Specifically, if it is determined that the customer's needs are services such as traveling with a care manager, hospital procedures, and medical treatment, the counselor selects hospital accompanying, and the service provider unit 114 of the server 110 collects the service company information DB 126. Please refer to and provide information on the list of hospital companion companies.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

For another example, if a counselor determines that a customer's needs are senior nutrition services during a consultation, he or she selects senior nutrition services.

When the menu selected by the counselor is a senior nutrition service, the service provision unit 114 of the server 110 provides senior nutrition services such as cooking and providing home meals, dietary management, and food delivery.

In addition, while providing counseling related to senior nutrition services, if the counselor determines that the customer's needs are one of home cooking and provision, dietary management, and food delivery, he or she selects the corresponding service, and the service provision unit 114 of the server 110 responds accordingly. Provides call connection service with company information or service company terminal 500.

Specifically, if the customer's needs are determined to be that the care manager visits the home to cook and provide home-cooked meals, the counselor selects home-cooked meals and provides meals, and the service provider unit 114 of the server 110 stores the service company information DB (126). ) provides information on home cooking and a list of providers.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

In addition, if it is determined that the customer's needs are diet management for parents' healthy eating habits and regular food ingredient delivery service, the counselor selects dietary management, and the service provider 114 of the server 110 provides the service company information DB 126. For your reference, we provide information on a list of dietary management companies.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

In addition, if it is determined that the customer's needs are to purchase and deliver food cooked by the family or food preferred by parents, the counselor selects food delivery, and the service provision unit 114 of the server 110 collects the service company information DB 126. Provides information on the list of food delivery companies.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

For another example, during counseling, if a counselor determines that the customer's needs are emotional support services, he or she selects emotional support services.

When the menu selected by the counselor is an emotional support service, the service provision unit 114 of the server 110 provides emotional support services such as a conversation report connecting family members, a greeting call, and provision of welfare and health information.

In addition, while providing counseling related to emotional support services, if the counselor determines that the customer's needs are one of a conversation report connecting the family, a greeting call, or provision of welfare and health information, the counselor selects the corresponding service, and the service provider of the server 110 ( 114) provides corresponding company information or a call connection service with the service company terminal 500.

Specifically, if the customer's needs are determined to be a service that provides the content that the care manager needs to convey to the family during a call to parents in the form of a report, the counselor selects a conversation service that connects the family, and selects the service provider of the server 110. Study 114 refers to the service company information DB 126 and provides information on a list of conversation service companies that connect families.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

In addition, if it is determined that the customer's needs are a service that checks the parents' condition and determines their needs through a greeting call at least once a day, the counselor selects a greeting call, and the service provider 114 of the server 110 provides service company information DB ( 126) to provide information on the list of call companies.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

In addition, if the customer's needs are determined to be an information provision service, which is a service that provides local government welfare information, health information, etc., the counselor selects information provision, and the service provider unit 114 of the server 110 operates the service company information DB ( 126) to provide a list of information providers.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

In this case, when new welfare information or health information from the local government is generated, the information provider can immediately notify the customer's terminal of the new information through a message or phone call.

For another example, during counseling, if the counselor determines that the customer's needs are a service to accompany office workers' parents, he or she selects the service to accompany office workers' parents.

When the menu selected by the counselor is the office worker's parent accompaniment service, the service provider 114 of the server 110 provides office worker parent care services such as parent care concierge and corporate welfare programs.

In addition, while consulting on nursing care services, if the counselor determines that the customer's needs are one of parent care concierge or corporate welfare programs, he or she selects the corresponding service, and the service provision unit 114 of the server 110 provides the corresponding company information. Alternatively, a call connection service is provided with the service provider terminal 500.

Specifically, if it is determined that the customer's needs are an expert group connection service that can solve legal, financial, leisure, and housing issues surrounding parents, the counselor selects the parent care concierge, and the service provision unit 114 of the server 110 The service company information DB 126 is referred to to provide information on the list of parent care concierge companies.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

In addition, if it is determined that the customer's needs are a service for a company that wants to help with parental care issues at the level of employee welfare, or a parental care service for company executives and employees, the counselor selects the corporate welfare program and provides the service provided by the server 110. Study 114 provides information on the list of corporate welfare program companies by referring to the service company information DB 126.

In this state, while consulting with the customer, the agent can select the desired company and provide information, connect the customer with a call, or make a reservation on behalf of the customer.

In the above process, the recommendation unit 116 refers to the recommendation information DB 127 to accumulate and store past usage information among companies in the field where the customer wants to receive service, and connects services in the order of the highest rating to the customer in the past. Create a recommendation list and make recommendations.

In addition, the recommendation unit 116 refers to the recommendation information DB 127 to accumulate and store past usage information among companies in the field where the customer wants to receive service, and recommends service connection in the order of the highest rating to the customer in the past. Create a list and recommend it,

It is characterized by randomly recommending service providers at least 3 to 6 times.

If necessary, the recommendation unit 116 refers to the recommendation information DB 127 to accumulate and store past usage information among the companies in the field from which the customer wishes to receive services, and to customers who regularly use housekeeping services for the life safety service. When the time to use the service approaches, a message recommending service use is notified to the customer terminal 300, and if this is accepted, the reservation processing unit 115 of the server 110 immediately processes the service use reservation. Therefore, customers can use the necessary services very conveniently without any additional consultation.

In addition, as necessary, the recommendation unit 116 refers to the recommendation information DB 127 to accumulate and store past usage information among the companies in the field from which the customer wishes to receive services, and regularly provides purchase and delivery of life safety services. When the time to purchase the product approaches to the customer, a message recommending purchase is notified to the customer terminal 300, and if the customer accepts it, the reservation processing unit 115 of the server 110 immediately processes the purchase reservation. . Therefore, customers can purchase the items they need very conveniently without any consultation.

In addition, as necessary, the recommendation unit 116 refers to the recommendation information DB 127 to accumulate and store past usage information among the companies in the field in which the customer wishes to receive services, such as home care, home bathing, etc. of nursing care services. When the time to use the service approaches to a customer who regularly uses visiting nursing, a message recommending use of the service is notified to the customer terminal (300),

If this is accepted, the reservation processing unit 115 of the server 110 immediately processes the service use reservation. Therefore, customers can use the necessary services very conveniently without separate consultation.

In addition, the server 110 can recommend various services, and customers can conveniently use the services without consultation.

If necessary, the reservation processing unit 115 of the server 110 may receive information for reservation of the desired service from the customer or agent in the above process, proceed with the service reservation, and store the reservation information in the reservation information DB 125 (S340)

In this way, in the embodiment of the present invention, care services can be provided to the elderly in all aspects of life by dividing them into areas such as life safety, nursing care, mobility linkage, senior nutrition, emotional support, and care for office workers' parents.

Additionally, in an embodiment of the present invention, simply by making a call with a smartphone, a counselor can kindly provide services suitable for the elderly.

Additionally, in an embodiment of the present invention, life safety services such as housework, product purchase and delivery, medication management, smart home, and fall management can be provided.

Additionally, in an embodiment of the present invention, nursing care services such as visiting nursing, visiting bathing, visiting nursing, purchasing welfare equipment, emergency care, hospital nursing, and nursing care connection can be provided.

In addition, in an embodiment of the present invention, movement connection services such as taxi connection, vehicle support, reservation agency, daily companionship, and hospital companionship can be provided.

Additionally, in an embodiment of the present invention, senior nutrition services such as cooking and providing home meals, dietary management, and food delivery can be provided.

Additionally, in an embodiment of the present invention, emotional support services such as conversation reports connecting family members, greeting calls, and provision of welfare and health information can be provided.

Additionally, in an embodiment of the present invention, parental care services for office workers, such as parental care concierge and corporate welfare programs, can be provided.

The embodiments of the present invention described above are not only implemented through devices and methods, but may also be implemented through a program that realizes the function corresponding to the configuration of the embodiment of the present invention or a recording medium on which the program is recorded. The implementation can be easily implemented by an expert in the technical field to which the present invention belongs based on the description of the embodiments described above.

Although the embodiments of the present invention have been described in detail above, the scope of the present invention is not limited thereto, and various modifications and improvements made by those skilled in the art using the basic concept of the present invention defined in the following claims are also possible. It falls within the scope of rights.

Claims (7)

A care captain service system 100 connected to at least one customer terminal 300, a counselor terminal 200, a service provider terminal 500, and a network 400,
a database unit 120 that stores customer information, counselor information, service company information, care service information, manual information, and reservation information;
When the customer terminal 300 connects, it connects to the counselor terminal 200 and includes a server 110 that provides care services to the customer in response to the selection of the counselor terminal 200,
The database unit 120,
Customer information DB 121 that stores customer information;
Agent information DB 122 that stores agent information;
Service information DB 123 that stores service information;
Manual information DB 124, which stores manual information for providing services;
Reservation information DB 125 for storing service reservation information;
Service company information DB 126, which stores information on service companies providing services;
Includes a recommendation information DB 127 that stores recommended counselor information and recommended service information,
The server 110,
Member management department (111) that authenticates members;
A call connection unit 112 that connects a call with the customer terminal 300 and the agent terminal 200 or the service provider terminal 500;
a menu providing unit 113 that provides menu information when authentication of the agent terminal 200 is completed;
A service provider 114 that provides service information to the agent terminal 200 and the customer terminal 300 according to the selection of the agent terminal 200 or controls a call connection with the service provider terminal 500;
a reservation processing unit 115 that receives information for reservation of a desired service from a customer or a counselor and processes the service reservation;
It includes a recommendation unit 116 that recommends and connects a counselor to the customer or recommends a service company to the customer or counselor,
The recommendation unit 116 accumulates and stores past consultation information for each customer, and generates and recommends a call connection recommendation list in the order of the highest rating for the customer in the past. The call connection unit is configured to recommend the call to the customer. The call is connected to the first-ranked agent in the connection recommendation list, but if the call is busy, the call is connected to the second-ranked agent.
The recommendation unit 116 accumulates and stores past usage information among companies in the field in which the customer wishes to receive service, and creates and recommends a service connection recommendation list in the order of the highest rating to the customer in the past.
The recommendation unit 116 accumulates and stores past counseling information for each customer, and excludes from the call connection recommendation list those counselors whose ratings to customers in the past were not good or below a certain standard,

The server 110 provides care services to the elderly in all aspects of life by dividing them into the areas of life safety, nursing care, mobility linkage, senior nutrition, emotional support, and care for parents of office workers, depending on the selection of the counselor's terminal.
If the menu selected by the counselor is a life safety service, the server 110 provides at least one service among housekeeping service, product purchase delivery, medication management, smart home, and fall management,
If the menu selected by the counselor is a nursing care service, the server 110 provides at least one of the following services: visiting nursing, visiting bathing, visiting nursing, purchasing welfare equipment, emergency care, hospital nursing, and nursing care connection,
If the menu selected by the counselor is a mobile service, the server 110 provides at least one service among taxi connection, vehicle support, reservation agency, daily companionship, and hospital companionship,
If the menu selected by the counselor is a senior nutrition service, the server 110 provides at least one service among home-cooked cooking and provision, dietary management, and food delivery,
If the menu selected by the counselor is an emotional support service, the server 110 provides at least one service of a conversation report connecting family members, a greeting call, and provision of welfare and health information,
When the menu selected by the counselor is a service for accompanying parents of office workers, the server 110 provides at least one service among parental care concierge and corporate welfare program.
Care ledger service system. delete delete delete delete As a care ledger service method of the care ledger service system 100 connected to at least one customer terminal 300, a counselor terminal 200, a service provider terminal 500, and a network 400,
When the customer terminal 300 connects, the server 110 connects the agent terminal 200 with a call;
The server 110 providing menu information to the agent terminal 200;
Depending on the selection of the agent terminal 200, the server 110 provides service information to the agent terminal 200 and the customer terminal 300, or provides service information to the service provider terminal 500, the agent terminal 200, and the customer terminal 300. ) and controlling to connect a call with,
Depending on the selection of the agent terminal 200, the server 110 provides service information to the agent terminal 200 and the customer terminal 300, or provides service information to the service provider terminal 500, the agent terminal 200, and the customer terminal ( The step of controlling to connect a call with 300) is,
It includes the step of receiving information for reservation of a desired service from a customer or agent and proceeding with a service reservation,
The server 110 is characterized by accumulating and storing past consultation information for each customer, and generating and recommending a call connection recommendation list in the order of the highest rating to the customer in the past, and the call connection unit provides the call connection recommendation list to the customer. The call is connected to the first-priority agent, but if the call is busy, the call is connected to the second-priority agent.
The server 110 accumulates and stores past usage information among the companies in the field where the customer wants to receive service, and creates and recommends a service connection recommendation list in the order of the highest rating to the customer in the past.
The server 110 accumulates and stores past counseling information for each customer, and excludes counselors with past customer ratings below a certain standard from the call connection recommendation list.

The server 110 provides care services to the elderly in all aspects of life by dividing them into the areas of life safety, nursing care, mobility linkage, senior nutrition, emotional support, and care for parents of office workers, depending on the selection of the counselor's terminal.
If the menu selected by the counselor is a life safety service, the server 110 provides at least one service among housekeeping service, product purchase delivery, medication management, smart home, and fall management,
If the menu selected by the counselor is a nursing care service, the server 110 provides at least one of the following services: visiting nursing, visiting bathing, visiting nursing, purchasing welfare equipment, emergency care, hospital nursing, and nursing care connection,
If the menu selected by the counselor is a mobile service, the server 110 provides at least one service among taxi connection, vehicle support, reservation agency, daily companionship, and hospital companionship,
If the menu selected by the counselor is a senior nutrition service, the server 110 provides at least one service among home-cooked cooking and provision, dietary management, and food delivery,
If the menu selected by the counselor is an emotional support service, the server 110 provides at least one service of a conversation report connecting family members, a greeting call, and provision of welfare and health information,
When the menu selected by the counselor is a service for accompanying parents of office workers, the server 110 provides at least one service among parental care concierge and corporate welfare program.
How to provide care ledger service. delete

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