KR102551754B1 - Method of operating home-in-fulfillment service platform that enables accurate and prompt delivery and installation by matching big data calculations of different 3pl logistics networks and real-time inventory and installation engineers based on consumer orders - Google Patents

Abstract

Based on consumer orders, a method of operating a home-in-fulfillment service platform capable of accurate and prompt delivery and installation is provided by matching big data calculations of different 3PL logistics networks and real-time inventory and installation engineers.
The method of operating the home-in-fulfillment service platform includes transmitting order information from an orderer's terminal to a main server; The main server processing order information to generate delivery schedule information, and transmitting the delivery schedule information to the orderer terminal and the deliverer terminal; Generating, by the deliverer terminal, delivery completion information for product release, product transport, and product installation according to delivery schedule information and transmitting the information to the orderer terminal and the main server; confirming delivery completion information and transmitting approval information to the main server by the orderer's terminal; The main server checks delivery completion information and approval information and proceeds with delivery settlement, wherein the main server generates delivery schedule information by matching order information from a delivery schedule list received from a plurality of 3PL logistics network servers It is characterized by doing.

Description

Method of operating a home-in-fulfillment service platform that enables accurate and prompt delivery and installation by matching big data calculations of different 3PL logistics networks and real-time inventory and installation technicians based on consumer orders {METHOD OF OPERATING HOME-IN-FULFILLMENT SERVICE PLATFORM THAT ENABLES ACCURATE AND PROMPT DELIVERY AND INSTALLATION BY MATCHING BIG DATA CALCULATIONS OF DIFFERENT 3PL LOGISTICS NETWORKS AND REAL-TIME INVENTORY AND INSTALLATION ENGINEERS BASED ON CONSUMER ORDERS}

The present invention relates to a method for operating a home-in-fulfillment service platform capable of accurate and prompt delivery and installation by matching big data calculations of different 3PL logistics networks and real-time inventory and installation engineers based on consumer orders.

3PL (Third Party Logistics) is a method in which distribution companies and manufacturing companies, which become shippers, partner with logistics service providers to consign logistics services. Logistics Service Quality is defined as meeting the needs and expectations of customers, such as meeting customers' logistics needs, providing zero-defect services, and satisfying customers at all times. In other words, it includes order service, delivery service, return service, customer response service, and economic feasibility, which are logistics service quality factors. Logistics companies can reduce logistics costs and provide convenient location to strengthen competitiveness and achieve goals even in the changing economic environment. The basic infrastructure, such as the location of the distribution center and the securing of systematic operational capabilities, must be equipped. Logistics enterprises must gain trust in logistics service quality from shippers, such as manufacturing, distribution, wholesale and retail, franchise service, and trade, and aim for supply chain performance.

On the other hand, in the conventional fulfillment service operating system, when an orderer proceeds to order a specific product, a 3PL logistics company set by a distribution company or a manufacturing company is specified and delivery is performed. This conventional fulfillment service is not networked with other 3PL logistics companies, so there is a problem in that these resources cannot be utilized even though the delivery schedules of other 3PL logistics companies are more economical for logistics delivery.

In other words, in the conventional fulfillment service, compared to the schedule and delivery route of a delivery driver of a specific 3PL logistics company, delivery drivers that can deliver faster than other 3PL logistics companies exist. There was a problem with the economy.

Furthermore, in the case of delivery products that are large and require precise installation, such as home appliances, information on the delivery/transportation/installation of the product cannot be obtained from the shipper, that is, the delivery and installation process of the product is not monitored in real time. There were difficulties in management and customer CS response (complaint recovery, etc.).

The problem to be solved by the present invention is to provide a method of operating a home-in-fulfillment service platform capable of accurate and prompt delivery and installation by matching big data calculations of different 3PL logistics networks and real-time inventory and installation engineers based on consumer orders.

The problems to be solved by the present invention are not limited to the problems mentioned above, and other problems not mentioned will be clearly understood by those skilled in the art from the description below.

A method of operating a home-in-fulfillment service platform of the present invention for solving the above problems includes transmitting order information from an orderer terminal to a main server; The main server processing order information to generate delivery schedule information, and transmitting the delivery schedule information to the orderer terminal and the deliverer terminal; Generating, by the deliverer terminal, delivery completion information for product release, product transport, and product installation according to delivery schedule information and transmitting the information to the orderer terminal and the main server; confirming delivery completion information and transmitting approval information to the main server by the orderer's terminal; The main server checks delivery completion information and approval information and proceeds with delivery settlement, wherein the main server generates delivery schedule information by matching order information from a delivery schedule list received from a plurality of 3PL logistics network servers It can be characterized by doing.

In the method of operating the home-in-fulfillment service platform of the present invention, a network of different 3PL logistics companies is formed, and numerous delivery schedule lists are processed with big data distribution processing MapReduce technology, thereby providing delivery schedule information optimized for order information from the orderer. By matching, there is an advantage in securing the economic feasibility of logistics delivery.

Furthermore, in the operating method of the home-in-fulfillment service platform of the present invention, barcodes are marked on products, and information on shipment, transportation, and installation of products is transmitted to the platform and orderers in real time by the scanning function of the deliverer terminal, There is an advantage in that the entire delivery process is automatically recorded in the database and the customer's CS response can be properly performed.

The effects of the present invention are not limited to the effects mentioned above, and other effects not mentioned will be clearly understood by those skilled in the art from the description below.

1 is a system diagram showing a system constituting a method of operating a home fulfillment service platform of the present invention.
2 is a flowchart illustrating a method of operating a home fulfillment service platform of the present invention.

Advantages and features of the present invention, and methods of achieving them, will become clear with reference to the detailed description of the following embodiments taken in conjunction with the accompanying drawings. However, the present invention is not limited to the embodiments disclosed below, but may be implemented in various different forms, only these embodiments are intended to complete the disclosure of the present invention, and are common in the art to which the present invention belongs. It is provided to fully inform the person skilled in the art of the scope of the invention, and the invention is only defined by the scope of the claims.

Terminology used herein is for describing the embodiments and is not intended to limit the present invention. In this specification, singular forms also include plural forms unless specifically stated otherwise in a phrase. As used herein, "comprises" and/or "comprising" does not exclude the presence or addition of one or more other elements other than the recited elements. Like reference numerals throughout the specification refer to like elements, and “and/or” includes each and every combination of one or more of the recited elements. Although "first", "second", etc. are used to describe various components, these components are not limited by these terms, of course. These terms are only used to distinguish one component from another. Accordingly, it goes without saying that the first element mentioned below may also be the second element within the technical spirit of the present invention.

Unless otherwise defined, all terms (including technical and scientific terms) used in this specification may be used with meanings commonly understood by those skilled in the art to which the present invention belongs. In addition, terms defined in commonly used dictionaries are not interpreted ideally or excessively unless explicitly specifically defined.

Hereinafter, the operating method 1000 of the home fulfillment service platform of the present invention will be described with reference to the drawings. 1 is a system diagram showing a system constituting a method of operating a home-in-fulfillment service platform of the present invention, and FIG. 2 is a flowchart showing a method of operating a home-in-fulfillment service platform of the present invention.

The system constituting the operating method 1000 of the home-in-fulfillment service platform of the present invention may include an orderer terminal 1, a deliverer terminal 2, a network 3, and a main server 4.

The orderer terminal 1 and the deliverer terminal 2 are terminals used by users such as orderers (delivery requesters) and deliverers (delivery drivers) using this platform, and the method of operating the fulfillment service platform, which is the home of the present invention ( 1000) may be a terminal provided with a related web page, app page, program, or application.

The orderer terminal 1 and the deliverer terminal 2 may be implemented as a computer capable of accessing the remote main server 4 through the network 3, and for example, navigation and a web browser are installed. It may include a laptop, a desktop, a laptop, and the like.

In detail, the orderer terminal 1 and the deliverer terminal 2 are wireless communication devices that ensure portability and mobility, navigation, PCS (Personal Communication System), GSM (Global System for Mobile communications), PDC (Personal Digital Cellular ), PHS (Personal Handyphone System), PDA (Personal Digital Assistant), IMT (International Mobile Telecommunication)-2000, CDMA (Code Division Multiple Access)-2000, W-CDMA (W-Code Division Multiple Access), Wibro (Wireless It may include all types of handheld-based wireless communication devices such as Broadband Internet terminals, smartphones, smart pads, tablet PCs, etc., but is not limited thereto. The orderer terminal 1 and the delivery terminal 2 may be connected to the main server 4 through the network 3 .

The network 3 means a connection structure capable of exchanging information between each node such as the orderer terminal 1, the distributor terminal 2, and the main server 4. Examples of such a network include RF, 3GPP (3rd Generation Partnership Project) network, LTE (Long Term Evolution) network, 5GPP (5rd Generation Partnership Project) network, WIMAX (World Interoperability for Microwave Access) network, Internet, LAN (Local Area Network), Wireless LAN ( Wireless Local Area Network), WAN (Wide Area Network), PAN (Personal Area Network), Bluetooth network, NFC network, satellite broadcasting network, analog broadcasting network, DMB (Digital Multimedia Broadcasting) network, etc. It doesn't work.

The main server 4 is a server operated by the manager of the platform of the present invention, and may be a server that provides web pages, app pages, programs or applications related to the operating method 1000 of the home fulfillment service platform of the present invention. . In addition, the main server 4 may communicate with a plurality of 3PL logistics network servers (not shown) to receive a list of delivery schedules of a plurality of 3PL logistics networks, and accordingly, provide optimal delivery schedule information according to the order of the orderer. In order to utilize a large amount of delivery schedule lists provided from multiple 3PL logistics network servers as meaningful data, big data distributed processing MapReduce technology can be used.

The operating method 1000 of the home-in-fulfillment service platform of the present invention includes the steps of transmitting order information from an orderer terminal 1 to a main server 4 (100); The main server 4 processes the order information to generate delivery schedule information, and transmits the delivery schedule information to the orderer terminal 1 and the deliverer terminal 2 (200); Step 300 of generating, by the delivery company terminal 2, delivery completion information for product release, product transportation, and product installation according to the delivery schedule information and transmitting it to the orderer terminal 1 and the main server 4; Step 400 of the orderer terminal 1 confirming delivery completion information and transmitting approval information to the main server 4; Step 500 of the main server 4 confirming delivery completion information and approval information and proceeding with delivery settlement (500).

The step 100 of the orderer terminal 1 transmitting the ordering information to the main server 4 is the orderer's selected delivery product, delivery date and time, delivery address, and orderer's request (for example, special packaging request, delivery It may be a step of inputting information (order information) for a completion text message request).

The main server 4 processes the order information to generate delivery schedule information, and transmits the delivery schedule information to the orderer terminal 1 and the shipper terminal 2 (200), which matches the order information of the orderer on the platform It may be a step of generating delivery schedule information to be transmitted to the orderer and the delivery person.

In this case, the main server 4 may have a list of delivery schedules received from a plurality of 3PL logistics network servers, pre-processed, preset, and stored in a database. The delivery schedule list may be a list of delivery schedules for inventory of delivery products, available date and time for delivery by delivery drivers, routes, capacity of delivery trucks, whether or not products can be installed, information requested by orderers that can be accommodated, and the like. That is, the delivery schedule list may include a plurality of delivery schedules, and the unit delivery schedule includes the inventory of delivery products, the delivery date and time of the delivery driver, the route, the capacity of the delivery truck, whether the product can be installed, and the information requested by the orderer that can be accommodated. One data set can be formed by including information about

The main server 4 may generate delivery schedule information by selecting a delivery schedule that can be matched with the delivery product, date and time, address of the orderer, and ordering information for the orderer's request from a list of preset delivery schedules. Accordingly, the delivery schedule information selected by the main server 4 includes the inventory location of the delivery product (warehouse location, RDC; Region Distribution Center or FC; Fulfillment center, etc.), delivery route, delivery date and time, delivery product installation and orderer's request, etc. information may be included.

As described above, the main server 4 may generate delivery schedule information by matching order information in the delivery schedule list received from a plurality of 3PL logistics network servers.

On the other hand, the main server 4 can create a database of delivery schedule lists by pre-processing a vast amount of information collected from a plurality of 3PL logistics network servers by big data processing technology.

For example, the main server 4 may perform preprocessing through the MapReduce framework, and MapReduce is a compound word of map and reduce, and the MapReduce framework includes i) map: distributed data as a key ) and a list of values, and ii) shuffle and sort: passing the intermediate result from the map step to the corresponding reduce function, and iii) reduce: the desired data from the list. A pre-processing process may be performed, including a step of finding and counting.

In this case, the platform manager of the present invention sets a map function to output a vast amount of information collected from a plurality of 3PL logistics network servers as key values and value values, and groups and distributes key value and value data pairs from the map function. By processing in a preset reduce function, by distributing and processing a vast amount of data in each node, the inventory of meaningful delivery products, the delivery date and time of delivery drivers, the capacity of routes and delivery trucks, the availability of product installation, and the acceptable A list of delivery schedules can be created by quickly classifying information requested by the orderer. However, the preprocessing technology of the main server 4 is not limited to the big data MapReduce distributed parallel processing technology described above.

The step 300 of the deliverer terminal 2 generating delivery completion information for the release of the product, transportation of the product, and installation of the product according to the delivery schedule information and transmitting it to the orderer terminal 1 and the main server 4 It may be a stage in which the delivery is carried out according to delivery schedule information about the stock location of the delivery product, the delivery route, the delivery date and time, the installation of the delivery product, and the orderer's request.

That is, the shipper releases the product from a specific warehouse according to the stock location of the delivery product in the delivery schedule information, performs transportation according to the delivery route and delivery date and request of the orderer in the delivery schedule information, and then installs the delivery product in the delivery schedule information and after completing the installation of the product according to the request of the orderer, the delivery completion information can be transmitted to the platform manager.

In this case, a smart code (for example, a QR code) is displayed on the product, and a scanner and a camera module are provided in the delivery terminal (2) for i) shipment of the product, ii) transportation of the product, and iii) installation of the product. Information about the ordering device 1 and the main server 4 can be transmitted in real time at each stage and stored as history data. Accordingly, in the operating method 1000 of the home-in-fulfillment service platform of the present invention, the entire delivery process is automated and recorded, and both the orderer and the manager can monitor the delivery process in real time.

For example, the shipper can scan the smart code of the product using the delivery terminal 2 when the product is shipped, and accordingly, the product delivery information is recorded in the main server 4 of the platform and used as inventory information. there is. In addition, the delivery person scans the smart code of the product after completing the transportation of the product and takes a picture of the consignment place of the product, so that the delivery termination information is transmitted in real time to the orderer's terminal (1) of the orderer and sent to the main server (4) of the platform. It can be recorded and used as delivery completion information. Furthermore, the delivery person takes a picture of the installed product after completing the product installation, so that the installation termination information is recorded in the main server 4 of the platform and can be used as customer's CS response information that may occur later.

Step 400 in which the orderer terminal 1 checks the delivery completion information and transmits the approval information to the main server 4 (400). It may be a step of sending an expression of intent to approve to the platform.

Step 500 in which the main server 4 checks delivery completion information and approval information and proceeds with delivery settlement (500) analyzes the delivery completion information received from the shipper on the platform to determine whether the delivery has been performed in accordance with the delivery schedule information , If the approval information is also confirmed from the orderer (double check), after confirming that the delivery has been completed normally, the delivery fee is paid to the shipper (the user can bear it, but it is not limited to this, and it can be paid under various conditions) It may be a step of proceeding with delivery settlement.

On the other hand, in a modified example (not shown) of the operating method 1000 of the home-in-fulfillment service platform of the present invention, when the user pays the delivery fee, the first weight value according to the delivery schedule information and the second weight value according to information other than the delivery schedule By calculating the value, the shipping fee can be differentiated and settled.

For example, a base charge per delivery case is set, and the base charge may be arithmetically multiplied by a weight value according to a weight value analyzed by a weight engine of the main server 4 to set a delivery charge. In this case, the weight value may be a number between 1 and 3 obtained by arithmetically adding the first weight value and the second weight value, and the lower the weight value, the lower the shipping fee and the higher the higher the shipping fee. 3 times the shipping fee can be settled, but is not limited thereto.

In detail, the main server 4 may calculate the first weight value from information about a delivery route, delivery product installation, and orderer's request among delivery schedule information. The first weight value has a value of 1-1 under the default conditions (conditions other than the first and second conditions), and the distance of the delivery route exceeds a specific value, the delivery product is installed, and the orderer's request is met. If there is no or the number of items requested by the orderer is less than a specific value (condition 1), it has a 1-2 value higher than the 1-1 value, and the distance of the delivery route exceeds a specific value, and the installation of the delivery product exists at the same time If the number of items requested by the orderer exceeds a specific value (second condition), it may have values 1-3 higher than values 1-2. According to this, in the operating method 1000 of the home fulfillment service platform of the present invention, the main variable for increasing the first weight value is the delivery route and whether delivery products are installed, and in the case of orderer requests of relatively low importance, the number of requests It can be used as a variable that increases the first weight value only when it exceeds a specific value. Unlike this, in the modified example of the operating method 1000 of the home-in-fulfillment service platform of the present invention, the first weight value may not consider the orderer's request at all.

In addition, the main server 4 may calculate a second weight value according to information other than the delivery schedule. Information other than the delivery schedule is the amount of orders for delivery products within this platform (the number of orders for delivery products from the orderer's terminal through the main server during a specific period; an indicator of whether or not the delivery product is popular among users of this platform) and delivery outside of this platform. It can be information on the keyword search volume of the product (the number of times the keyword of the delivery product was searched in search engines other than this platform for a specific period; an indicator of whether the delivery product is trending (popular) among the public outside this platform) , but is not limited thereto.

The main server 4 may set the delivery product as a popular product if the order amount of the delivery product exceeds a specific value, and may set the delivery product as an unpopular product if the order quantity of the delivery product is less than the specific value. That is, if the delivery product has a large order quantity from users of the current platform, it can be set as a popular product, and if not, as an unpopular product.

In addition, the main server 4 may set the delivery product as a trend product if the keyword search amount of the delivery product exceeds a specific value, and set the delivery product as a non-trend product if the keyword search amount of the delivery product is less than the specific value. That is, if a delivery product is receiving attention from the public other than the platform, it can be set as a trend product, and if not, it can be set as a non-trend product.

The second weight value may have a 2-1 value when the delivery product is a popular product and a trend product, and a 2-2 value higher than the 2-1 value when the delivery product is a popular product and a non-trend product. If the delivery product is an unpopular product and a trend product, it may have a 2-3 value lower than the 2-1 value, and if the delivery product is an unpopular product and a non-trend product, a second value higher than the 2-2 value It can have the value -4.

In other words, the default value is set when the delivery product is a popular/trend product, and when the delivery product is a popular/non-trend product, the reason why the shipping fee is set higher than the default value is that the current product is popular with users, but the public interest is not high, so future users This is because the order of is expected to be lower, so even if the shipping fee is set higher than the default, there is a low probability that users using the platform will leave due to excessive shipping fees. The reason is that the current product is not popular with users, but the public's interest is high, so if the shipping fee is low, the influx of new users is expected to increase. The reason is that the current product is not popular with users and is not interested in the public, so even if the highest shipping fee is set, the probability of users using the platform leaving due to excessive shipping fees is low.

According to the foregoing, in the modified example of the operating method 1000 of the home-in-fulfillment service platform of the present invention, the first weight value according to the delivery difficulty of the deliverer and the second weight value according to the interest of users and the public of the delivery product are combined. It has the advantage of being able to set the final shipping fee reasonably.

The operating method 1000 of the home-in-fulfillment service platform of the present invention described above may be implemented as a program (or application) to be executed in combination with a server, which is hardware, and stored in a medium.

The aforementioned program is C, C++, JAVA, machine language, etc. It may include a code coded in a computer language of. These codes may include functional codes related to functions defining necessary functions for executing the methods, and include control codes related to execution procedures necessary for the processor of the computer to execute the functions according to a predetermined procedure. can do. In addition, these codes may further include memory reference related codes for which location (address address) of the computer's internal or external memory should be referenced for additional information or media required for the computer's processor to execute the functions. there is. In addition, when the processor of the computer needs to communicate with any other remote computer or server in order to execute the functions, the code uses the computer's communication module to determine how to communicate with any other remote computer or server. It may further include communication-related codes for whether to communicate, what kind of information or media to transmit/receive during communication, and the like.

The storage medium is not a medium that stores data for a short moment, such as a register, cache, or memory, but a medium that stores data semi-permanently and is readable by a device. Specifically, examples of the storage medium include ROM, RAM, CD-ROM, magnetic tape, floppy disk, optical data storage device, etc., but are not limited thereto. That is, the program may be stored in various recording media on various servers accessible by the computer or various recording media on the user's computer. In addition, the medium may be distributed to computer systems connected through a network, and computer readable codes may be stored in a distributed manner.

Steps of a method or algorithm described in connection with an embodiment of the present invention may be implemented directly in hardware, implemented in a software module executed by hardware, or implemented by a combination thereof. A software module may include random access memory (RAM), read only memory (ROM), erasable programmable ROM (EPROM), electrically erasable programmable ROM (EEPROM), flash memory, hard disk, removable disk, CD-ROM, or It may reside in any form of computer readable recording medium well known in the art to which the present invention pertains.

Although the embodiments of the present invention have been described with reference to the accompanying drawings, those skilled in the art to which the present invention pertains can be implemented in other specific forms without changing the technical spirit or essential features of the present invention. you will be able to understand Therefore, it should be understood that the embodiments described above are illustrative in all respects and not restrictive.

Claims (1)

Transmitting, by the orderer's terminal, ordering information to the main server;
The main server processing order information to generate delivery schedule information, and transmitting the delivery schedule information to the orderer terminal and the deliverer terminal;
Generating, by the deliverer terminal, delivery completion information for product release, product transport, and product installation according to delivery schedule information and transmitting the information to the orderer terminal and the main server;
confirming delivery completion information and transmitting approval information to the main server by the orderer's terminal; and
Including the step of the main server checking delivery completion information and approval information and proceeding with delivery settlement;
The main server generates delivery schedule information by matching order information in a delivery schedule list received from a plurality of 3PL logistics network servers;
The main server has a list of delivery schedules received from a plurality of 3PL logistics network servers, and the list of delivery schedules includes the inventory of delivery products, the delivery date and time of the delivery driver, the delivery route, whether the delivery driver can install the delivery product, and the delivery driver is a list of acceptable orderer requests,
The main server sets the shipping fee by arithmetically multiplying the basic fee by the weight value and proceeds with the delivery settlement to the orderer. The weight value is the arithmetic sum of the first weight value and the second weight value. The higher the weight value, the higher the shipping fee,
The main server calculates a first weight value from information about the delivery route, delivery product installation, and orderer's request among delivery schedule information,
The first weight value is the first condition that the distance of the delivery route exceeds a specific value and the installation of the delivery product exists and there is no request from the orderer or is below a specific value, and the distance of the delivery route exceeds the specific value and the installation of the delivery product exists and has a value 1-1 if the second condition in which the number of items requested by the orderer exceeds a specific value is not all, and has a value 1-2 higher than the 1-1 value in the case of the first condition, In the case of condition 2, the 1-3 values are higher than the 1-2 values,
The main server calculates a second weight value from information about the order quantity of delivery products in the platform, which is information other than the delivery schedule, and the keyword search volume of delivery products outside the platform,
The main server sets the delivery product as a popular product if the order amount of the delivery product exceeds a specific value, sets the delivery product as an unpopular product if the order quantity of the delivery product is less than a specific value, and sets the delivery product as an unpopular product if the keyword search volume of the delivery product exceeds a specific value. Set the delivery product as a trend product, set the delivery product as a non-trend product if the keyword search volume of the delivery product is less than a certain value,
The second weight value has a 2-1 value when the delivery product is a popular product and a trend product, and a 2-2 value higher than the 2-1 value when the delivery product is a popular product and a non-trend product. If the product is an unpopular product and a trend product, it has a 2-3 value lower than the 2-1 value, and if the delivery product is an unpopular product and a non-trend product, it has a 2-4 value higher than the 2-2 value. The operating method of the characterized home-in-fulfillment service platform.

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