KR102532460B1 - Roomservice order managing system - Google Patents

Abstract

customer terminal; Discloses a room service ordering and management system including; and a management server for receiving order information through a platform executed in the customer terminal.

Description

Room service ordering and management system {ROOMSERVICE ORDER MANAGING SYSTEM}

The present invention relates to a room service ordering and management system.

With the development of network technology, hotel network systems have evolved from individual systems such as reservation management systems to comprehensive network management systems. Moreover, as home network technology is grafted, it has developed into an overall operating system for reservation and registration of hotels, use of rooms and use of convenience facilities, etc. through terminals equipped with set-top boxes in rooms.

On the other hand, as the spread of smart phones increases, the need for intelligent services using smart phones in hotels is emerging. Therefore, it is necessary to study an intelligent system that allows customers to use hotel room service using a smartphone.

One aspect of the present invention relates to a room service ordering and management system capable of ordering room service using a mobile terminal and managing room service status.

The technical problem of the present invention is not limited to the technical problem mentioned above, and other technical problems not mentioned will be clearly understood by those skilled in the art from the following description.

Room service ordering and management system of the present invention includes a mobile terminal; and a management server for receiving order information through a platform executed in the customer terminal.

On the other hand, a front terminal connected to the management server through a network and installed at the front of a hotel providing room service; wherein the management server further includes an order including room number, item and quantity from the customer terminal. an order information receiver for receiving information and transmitting the order information to the front terminal; a receipt information receiving unit requesting and receiving receipt information including a room number, room service availability, a text of suggestions, and a room service review text from the customer terminal, and transmitting the receipt information to the front terminal; And a status information management unit including an icon for each room number of the hotel, and providing an interface outputting the order information and the receipt information corresponding to the corresponding room number to the front terminal when each icon is clicked, The receipt information receiving unit may further include transmitting a warning notification to the front terminal when the receipt information is not received within a predetermined time after receiving the order information from the customer terminal.

In addition, it provides a space where room service items to be transported are loaded, detects location coordinates in the hotel by including a location sensor, and is connected to the management server through a network to transmit the location coordinates to the management server. cart; and the current status information management unit may further include providing the location coordinates received from the mobile cart to the front terminal through the interface.

According to one aspect of the present invention described above, it is possible to order room service using a terminal to promote customer convenience improvement effect, and front work efficiency can also be improved.

1 is a conceptual diagram of a room service ordering and management system according to an embodiment of the present invention.
FIG. 2 is a conceptual diagram of a management server shown in FIG. 1 .
3 is a conceptual diagram of a room service ordering and management system according to another embodiment of the present invention.
FIG. 4 is a view showing an example of the mobile cart shown in FIG. 3 .

Advantages and features of the present invention, and methods of achieving them, will become clear with reference to the embodiments described below in detail in conjunction with the accompanying drawings. However, the present invention is not limited to the embodiments disclosed below, but will be implemented in a variety of different forms, and only these embodiments make the disclosure of the present invention complete, and common knowledge in the art to which the present invention belongs. It is provided to fully inform the holder of the scope of the invention, and the present invention is only defined by the scope of the claims. Like reference numbers designate like elements throughout the specification.

Terminology used herein is for describing the embodiments and is not intended to limit the present invention. In this specification, singular forms also include plural forms unless specifically stated otherwise in a phrase. As used herein, “comprises” and/or “comprising” do not preclude the presence or addition of one or more other components, steps, and operations to the stated components, steps, and operations.

1 is a conceptual diagram of a room service ordering and management system according to an embodiment of the present invention.

Referring to FIG. 1 , a room service ordering and management system 1 according to an embodiment of the present invention may include a customer terminal 10, a front terminal 20, a management server 30, and a kitchen terminal 40. can

The customer terminal 10, the front terminal 20, and the kitchen terminal 40 include a general PC such as a general desktop or laptop, as well as a smart phone, tablet PC, PDA (Personal Digital Assistants) and mobile communication. It may include a mobile terminal such as a terminal, and besides, it may be interpreted as any device capable of a web browsing function.

The customer terminal 10, the front terminal 20, and the kitchen terminal 40 may have browsers interworking with an operating system installed. This browser may be a basic browser basically installed together with the operating system or a browser additionally installed by a user separately from the basic browser.

The operating system installed on the customer terminal 10, the front terminal 20, and the kitchen terminal 40 is an operating system such as Windows or Macintosh installed on a general PC such as a desktop, or a smartphone, tablet PC, etc. It may also be a mobile-only operating system such as Android and iOS installed in a mobile terminal.

The customer terminal 10 may be a terminal used by customers staying at the hotel, the front desk terminal 20 may be a terminal used by a hotel receptionist, and the kitchen terminal 40 may be a terminal used by a kitchen staff preparing food and beverages.

The management server 30 has the same configuration as a conventional web server or web application server in terms of hardware. However, in terms of software, it includes program modules implemented in various languages such as C, C++, Java, PHP, .Net, Python, and Ruby to perform various functions.

The management server 30 may be an operation server of a platform for providing room service ordering and management services. For example, the management server 30 may receive room service order information from the customer terminal 10 and transmit it to the front terminal 20 and the kitchen terminal 40 .

The management server 30 may be generally connected to the customer terminal 10, the front desk terminal 20, and the kitchen terminal 40 through a network such as an open computer network such as the Internet. The network is a network that serves as a transmission path for web pages, and may be a closed network such as a local area network (LAN) or a wide area network (WAN), but is preferably an open type network such as the Internet. Internet consists of the TCP/IP protocol and several services that exist on its upper layer, namely HTTP (HyperText Transfer Protocol), Telnet, FTP (File Transfer Protocol), DNS (Domain Name System), SMTP (Simple Mail Transfer Protocol), SNMP ( Simple Network Management Protocol), Network File Service (NFS), and Network Information Service (NIS). In addition, when the customer terminal 10, the front terminal 20, and the kitchen terminal 40 are mobile communication terminals or smart phones, the network may further include a mobile communication network or a Wi-Fi network.

FIG. 2 is a conceptual diagram of a management server shown in FIG. 1 .

Referring to FIG. 2 , the management server 30 may include an order information receiver 31 , a receipt information receiver 32 and a current status information manager 33 .

The order information reception unit 31 may receive room service order information from the customer terminal 10 . Order information may include room number, item, quantity, and the like.

For example, the order information receiving unit 31 may receive order information through a platform executed in the customer terminal 10 . The platform may provide an interface for receiving order information.

The order information receiver 31 may transmit order information received from the customer terminal 10 to the front terminal 20 and the kitchen terminal 40 .

The front terminal 20 applies the order information to the payment system so that payment can be made according to the order information when the customer checks out.

The kitchen terminal 40 outputs order information so that room service can be prepared.

The receipt information receiver 32 may request and receive room service receipt information from the customer terminal 10 . Receipt information may include a room number, whether room service has been received, a text of suggestions, a text of room service review, and the like.

For example, the receipt information receiving unit 32 may receive receipt information through a platform executed in the customer terminal 10 . The platform may provide an interface for receiving receipt information.

The reception information receiving unit 32 may transmit reception information received from the customer terminal 10 to the front desk terminal 10 and the kitchen terminal 40 .

On the other hand, if the receipt information receiving unit 32 does not receive the receipt information within a predetermined time after receiving the order information from the customer terminal 10, it may transmit a warning notification to the front terminal 10 and the kitchen terminal 40. . For example, room service can be provided within a predetermined time, and when room service is not provided within a predetermined time, a warning notification is sent to the front desk and kitchen so that prompt service or additional compensation service can be provided.

The current status information management unit 33 may generate room service provision status information using the order information and receipt information, and transmit the status information to the front terminal 20 . The current status information may indicate room service order status for each room number.

For example, the current status information management unit 33 may provide current status information through a platform running on the front terminal 20 . The platform provides icons for each room number of the hotel, and when each icon is clicked, room service order information and room service receipt information corresponding to the corresponding room number can be output.

The room service ordering and management system 1 according to an embodiment of the present invention as described above enables room service ordering using the customer terminal 10 to promote customer convenience improvement effect, and front work efficiency can also be improved. there is.

3 is a conceptual diagram of a room service ordering and management system according to another embodiment of the present invention.

Referring to FIG. 3, a room service ordering and management system 1' according to another embodiment of the present invention includes a customer terminal 10, a front terminal 20, a management server 30, and a kitchen terminal shown in FIG. In addition to the configuration of (40) may further include a mobile cart (50).

The mobile cart 50 provides a space in which room service items to be transported are placed, and wheels are installed at the lower end to facilitate movement. Room service personnel may use the mobile cart 50 to transport room service items to hotel rooms.

The mobile cart 50 may include a location sensor to detect location coordinates within the hotel. For example, the position sensor may be applied to various known indoor position coordinate sensing systems.

The mobile cart 50 may include a communication module and be connected to the management server 30 through a network. The mobile cart 50 may transmit location coordinates to the management server 30 .

The management server 30 may include the location coordinates received from the mobile cart 50 in current status information and provide the information to the front terminal 20 . Accordingly, the person in charge of the front desk can more accurately grasp the current status of room service and provide guidance to the customer.

Figure 4 is a view showing an example of the mobile cart shown in Figure 3

Referring to FIG. 4 , the mobile cart 50 may include a shelf part 510, a frame part 520, a handle part 530, and a wheel part 540.

The shelf 510 may provide a storage space for room service items.

The frame part 520 may be formed to surround an edge of the shelf part 510 .

A plurality of shelf units 510 and frame units 520 may be provided in a vertical direction to form a multi-level shelf structure.

The handle part 530 extends from the frame part 520 so that the user can adjust the moving direction of the mobile cart 50 .

The wheel unit 540 may include a plurality of support bars installed through corners of the frame unit 520 and wheels formed under the support bars.

The wheel unit 540 allows the mobile cart 50 to move by a pushing force applied by a user.

Meanwhile, the frame unit 520 may include an LED surface 525 formed on an upper surface.

The LED surface 525 can sense that room service items are placed on the shelf 510 and can be turned on when room service items are placed on the shelf 510 .

Meanwhile, the frame unit 520 may include an air blowing unit for discharging air downward.

The air blowing unit may be installed at a corner of the frame unit 520 to discharge air downward.

The air blowing unit may blow air downward to block the flow of internal and external air to other shelf units 510 located below.

For example, in the case of a room service item requiring temperature maintenance, a service person in charge moves a shelf 510 located at the bottom of a plurality of shelves 510 arranged in a vertical direction to maintain an appropriate temperature. make it possible

Meanwhile, the shelf unit 510 may include a first conveyor unit 511 , a second conveyor unit 512 , and a discharge unit 514 .

The first conveyor unit 511 and the second conveyor unit 512 constitute the upper surface of the shelf unit 510, and are disposed at opposite positions in the rectangular parallelepiped frame unit 520 and rotate in opposite directions. can be formed to

For example, the first conveyor unit 511 includes a first roller 511a formed in a long side direction on one side of the frame unit 520 and a second roller (511a) formed in a long side direction at the center of the frame unit 520 ( 511b) can be formed as a rotating conveyor.

The second conveyor unit 512 is spaced apart from the third roller 512a formed in the scene direction on the other side of the frame unit 520 and the second roller 511b at the center of the frame unit 520 to the other side by a predetermined interval. It may be formed as a conveyor that rotates by the formed fourth roller 512b.

Accordingly, discharge holes 513 may be formed at predetermined intervals between the first conveyor unit 511 and the second conveyor unit 512 .

The discharge unit 514 may be installed below the first conveyor unit 511 and the second conveyor unit 512 in the frame unit 520 .

The discharge unit 514 may be formed in the shape of a box with an open top, and may be formed in the shape of a drawer that can be drawn out toward the corner of the frame unit 520 .

The shelf 510 provides a space on the upper surface for items subject to room service to be placed, but when items subject to room service are moved, the first conveyor unit 511 and the second conveyor unit 512 operate, Foreign substances that have fallen on the upper surface are allowed to fall into the discharge unit 514 through the discharge hole 513 .

Accordingly, the mobile cart 50 according to an embodiment of the present invention can keep clean the space where items subject to room service are placed.

Although the embodiments of the present invention have been described with reference to the accompanying drawings, those skilled in the art can realize that the present invention can be implemented in other specific forms without changing the technical spirit or essential features. you will be able to understand Therefore, the embodiments described above should be understood as illustrative in all respects and not limiting.

1: Room service ordering and management system
10: customer terminal
20: front terminal
30: management server
40: kitchen terminal

Claims (3)

customer terminal; and
A management server for receiving order information through a platform executed in the customer terminal; includes,
A front terminal connected to the management server through a network and installed at the front of a hotel providing room service;
The management server,
an order information receiver configured to receive order information including a room number, items, and quantity from the customer terminal, and transmit the order information to the front terminal;
a receipt information receiving unit requesting and receiving receipt information including a room number, room service availability, a text of suggestions, and a room service review text from the customer terminal, and transmitting the receipt information to the front terminal; and
A status information management unit including an icon for each room number of the hotel and providing an interface outputting the order information and the receipt information corresponding to the corresponding room number to the front terminal when each icon is clicked,
The receipt information receiving unit,
Further comprising transmitting a warning notification to the front terminal when the receipt information is not received within a predetermined time after receiving the order information from the customer terminal,
A mobile cart that provides a space where room service items to be transported are loaded, detects location coordinates in the hotel including a location sensor, and transmits the location coordinates to the management server by being connected to the management server through a network; Including more,
The current status information management unit,
Further comprising providing the location coordinates received from the mobile cart to the front terminal through the interface,
The mobile cart,
A shelf providing a storage space for room service items;
a frame portion formed to surround an edge of the shelf portion;
a handle portion extending from the frame portion;
A plurality of support bars installed through the edge of the frame portion; and
Including; a wheel formed under the support bar,
the frame part,
an LED surface that senses that a room service item is placed on the shelf and controls lighting when a room service item is placed on the shelf; and
An air blowing unit that blows air downward to block internal and external air flow with respect to other shelf units located below;
the shelf,
A first conveyor unit formed as a conveyor rotating by a first roller formed in a long side direction at one side of the frame unit and a second roller formed in a long side direction at a central portion of the frame unit;
A second conveyor unit formed as a conveyor rotating by a third roller formed in a long side direction on the other side of the frame unit and a fourth roller formed at a central portion of the frame unit and spaced apart from the second roller to the other side by a predetermined distance;
a discharge hole formed between the first conveyor unit and the second conveyor unit; and
A discharge unit installed below the first conveyor unit and the second conveyor unit in the frame unit, formed in the form of a drawer that can be drawn out toward the corner of the frame unit, and through which foreign substances fall through the discharge hole; , room service ordering and management system.
delete delete

Images