KR102518459B1 - Method of providing on-site maintenance service of personal mobility for scheduled maintenance request received from user, and device for performing the same - Google Patents

Abstract

Disclosed is a method of providing an on-site maintenance service of personal mobility for a scheduled maintenance request received from a user and a device for performing the same, which can ensure the convenience of maintenance of users. The disclosed method comprises: a step of receiving a scheduled maintenance request from a terminal device of the user; a step of selecting one or more candidate mechanics who can maintain requested content from among a plurality of mechanics based on the requested content of the scheduled maintenance request; a step of calculating the fastest maintenance time that satisfies a requested time for each of the candidate mechanics based on the requested time of the scheduled maintenance request and a maintenance schedule for each candidate mechanic; a step of calculating an assignment score value for each candidate mechanic based on the fastest maintenance time for each candidate mechanic and a pre-set maintenance technique level for each candidate mechanic; and a step of selecting and assigning a mechanic for the scheduled maintenance request from among the candidate mechanics based on the assignment score value for each candidate mechanic.

Description

Method of providing on-site maintenance service of personal mobility for scheduled maintenance request received from user, and device for performing the same}

Embodiments of the present invention relate to a method for providing a visit maintenance service for a personal mobile device in response to a reserved maintenance request received from a user, and an apparatus for performing the same.

The contents described in the background art simply provide background information on the present embodiment and do not constitute prior art.

As Corona 19 has been prolonged, the use rate for personal mobility such as bicycles and kickboards has increased rapidly.

On the other hand, small and large breakdowns often occur in the personal transportation means, and the conventional user has to drag the personal transportation means directly to the repair shop or carry it in a vehicle, which causes inconvenience to the user.

Accordingly, there is a growing interest in a service in which a mechanic directly visits and maintains a user's personal means of transportation.

Republic of Korea Patent Publication No. 10-2012-0033730 (April 9, 2012) Republic of Korea Patent Publication No. 10-2022-0082608 (June 17, 2022) Republic of Korea Patent Registration No. 10-1979365 (May 10, 2019) Republic of Korea Patent Publication No. 10-2022-0057114 (May 09, 2022)

An object of the present invention is to first ensure that the maintenance convenience of the user is improved when a mechanic reserves a personal transportation means and performs on-site maintenance, and at the same time, a personal transportation device that allows a plurality of mechanics registered in a zone to be evenly assigned. To provide a method for providing a visit maintenance service and a device for performing the same.

In addition, an object of the present invention is to provide a visit maintenance service for a personal mobile device that can quickly perform emergency maintenance of a personal mobile device in consideration of a schedule of a plurality of mechanics when an emergency failure of the personal mobile device occurs, and to perform the same. to provide the device.

The objects of the present invention are not limited to the above-mentioned objects, and other objects and advantages of the present invention not mentioned above can be understood by the following description and will be more clearly understood by the examples of the present invention. Furthermore, it will be readily apparent that the objects and advantages of the present invention may be realized by means of the instrumentalities and combinations indicated in the claims.

A method for providing a visit maintenance service for personal transportation means according to an embodiment of the present invention includes the steps of receiving a reservation maintenance request from a user's terminal device, and based on the request details of the reservation maintenance request, the request details among a plurality of mechanics selecting one or more candidate mechanics who are capable of maintenance of the maintenance, and based on the requested time of the reserved maintenance request and the maintenance schedule for each candidate mechanic, the earliest possible maintenance time that satisfies the requested time is determined for each candidate mechanic. Calculating an assigned point value for each candidate mechanic based on the fastest possible maintenance time for each candidate mechanic and a preset maintenance skill level for each candidate mechanic; and selecting and allocating a mechanic for the reserved maintenance request from among the candidate mechanics.

An apparatus for providing a visit maintenance service for personal transportation means according to an embodiment of the present invention includes a memory for storing instructions and a processor for executing the instructions. At this time, by executing the instructions, the processor selects one or more candidate mechanics who are capable of servicing the requested details from among a plurality of mechanics based on the request details in the reservation maintenance request received from the user's terminal device, Based on the requested time in the reserved maintenance request and the maintenance schedule for each candidate mechanic, a maintenance day that is the earliest future date that satisfies the request time is calculated for each candidate mechanic, and the maintenance day and the preset maintenance of the candidate mechanic Assignment point values are calculated for each candidate mechanic based on the skill level, and a mechanic for the reserved maintenance request is selected and assigned from among the candidate mechanics based on the assignment point value for each candidate mechanic.

According to the present invention, when a mechanic makes a reservation for a personal transportation means and performs visit maintenance, it is advantageous to prioritize improving the user's maintenance convenience, and at the same time, a plurality of mechanics registered in the zone can be evenly assigned.

In addition, according to the present invention, when an emergency failure of the personal transportation means occurs, there is an advantage in that emergency maintenance of the personal transportation means can be quickly performed in consideration of schedules of a plurality of mechanics.

In addition, the effects of the present invention are not limited to the above effects, and should be understood to include all effects that can be inferred from the detailed description of the present invention or the configuration of the invention described in the claims.

1 is a diagram for explaining the concept of a visit maintenance service according to an embodiment of the present invention.
2 is a diagram for explaining types of mechanics according to an embodiment of the present invention.
Figure 3 is a diagram showing a schematic block diagram of a visit maintenance service providing system for personal transport means according to an embodiment of the present invention.
4 is a diagram showing a schematic block diagram of a management server according to an embodiment of the present invention.
5 is a diagram for explaining the concept of an integrated management method for personal transportation means.
6 and 7 are flowcharts of a method for providing a visit maintenance service for a personal transportation means according to a reservation maintenance request according to an embodiment of the present invention.
8 and 9 are flowcharts illustrating a method of providing a visit maintenance service for a personal transportation means according to an emergency maintenance request according to an embodiment of the present invention.

Since the present invention can make various changes and have various embodiments, specific embodiments are illustrated in the drawings and described in detail. However, this is not intended to limit the present invention to specific embodiments, and should be understood to include all modifications, equivalents, and substitutes included in the spirit and scope of the present invention. Like reference numerals have been used for like elements throughout the description of each figure.

Terms such as “first” and “second” may be used to describe various components, but the components should not be limited by the terms. These terms are only used for the purpose of distinguishing one component from another. The term "and/or" includes any combination of a plurality of related listed items or any of a plurality of related listed items.

Terms used in this specification are only used to describe specific embodiments, and are not intended to limit the present invention. Singular expressions include plural expressions unless the context clearly dictates otherwise. In this application, the terms "include" or "have" are intended to designate that there is a feature, number, step, operation, component, part, or combination thereof described in the specification, but one or more other features It should be understood that the presence or addition of numbers, steps, operations, components, parts, or combinations thereof is not precluded.

Unless defined otherwise, all terms used herein, including technical or scientific terms, have the same meaning as commonly understood by one of ordinary skill in the art to which the present invention belongs. Terms such as those defined in commonly used dictionaries should be interpreted as having a meaning consistent with the meaning in the context of the related art, and unless explicitly defined in the present application, they should not be interpreted in an ideal or excessively formal meaning. don't

Hereinafter, embodiments according to the present invention will be described in detail with reference to the accompanying drawings.

1 is a diagram for explaining the concept of a visit maintenance service according to an embodiment of the present invention.

Referring to FIG. 1 , a zone 1 may be a unit service area in which a visit maintenance service for a personal transportation means to be described herein is provided. That is, a plurality of districts 1 exist in an administrative district (Seoul City), and a visit maintenance service may be provided individually for each district 1.

A personal means of transportation may refer to a device that moves a user using power or electricity, such as a bicycle, a skateboard, a kickboard, a wheelchair, an electric wheel, or a scooter. In addition, a beacon sensor including a beacon module for short-range communication and an acceleration sensor may be installed in the personal transportation means, and a QR code may be printed.

Meanwhile, in FIG. 1, it has been described that two districts are grouped to form one district 1, but the present invention is not limited thereto. As another example, one sphere may correspond to one zone 1 .

A plurality of mechanics A and B may be registered in zone 1. Each of the plurality of mechanics A and B may visit a point designated by the user to service the personal means of transportation and may move within the area 1 .

On the other hand, "maintenance" may be defined as a concept of taking care of and grooming a personal transportation means to properly operate, and may include a concept of repairing a failure occurring in the personal transportation means.

2 is a diagram for explaining types of mechanics according to an embodiment of the present invention.

Referring to FIG. 2 , the mechanic may be any one of a first type mechanic (A) and a second type mechanic (B).

Referring to (a) of FIG. 2 , the first type of mechanic A may be a mechanic who owns a cargo bike. A first loading box 3 is installed in the cargo bike, and various maintenance parts for servicing personal transportation means can be loaded in the first loading box 3 . Here, parts for maintenance may be defined as including both equipment or tools necessary for performing maintenance tasks and replacement parts when a specific part of the personal transportation means is broken.

Referring to (b) of FIG. 2 , the second type of mechanic B may be a mechanic who owns a maintenance vehicle. A second loading box 4 is installed in the maintenance vehicle, and various maintenance parts for servicing personal transportation means can be loaded in the second loading box 4 .

At this time, the first loading box (3) may be smaller in size than the second loading box (4). Accordingly, the second type of mechanic B may have more parts and types of maintenance parts than the first type of mechanic A. Due to this difference, the second type of mechanic (B) can provide almost all types of maintenance services, while the first type of mechanic (A) can provide only a limited type of maintenance service. For example, when the personal means of transportation is a bicycle, the replacement and maintenance of the bicycle frame cannot be performed by the first type of mechanic (A) and can be performed only by the second type of mechanic (B).

Referring back to FIG. 1 , a warehouse 2 of parts for maintenance may be installed in zone 1 . Warehouse 2 may be installed at one or more points in zone 1 and may be operated unattended, for example using artificial intelligence (AI). If there is a shortage of maintenance parts, the mechanic can pick up the maintenance parts from the warehouse 2 at a cost.

Hereinafter, specific details of the visit maintenance service provided in the zone 1 will be described in more detail.

Figure 3 is a diagram showing a schematic block diagram of a visit maintenance service providing system for personal transport means according to an embodiment of the present invention.

Referring to FIG. 3 , the visiting maintenance service providing system may include a management server 10 , a user terminal device 20 and a mechanic terminal device 30 . At this time, there may be a plurality of user terminal devices 20 and mechanic terminal devices 30 existing in the area 1 .

Hereinafter, the function of each component will be described in detail.

The management server 10 may correspond to an on-site maintenance service providing device for a personal transportation means, and may be a processor-based device possessed by a company providing on-site maintenance service. As an example, the management server 10 may be a PC, laptop, smart phone, tablet PC, or the like.

4 is a schematic block diagram of a management server 10 according to an embodiment of the present invention.

Referring to FIG. 4 , the management server 10 may include a communication unit 11 , a memory 12 , a processor 13 , a display unit 14 and a storage unit 15 .

The communication unit 11 may communicate with the user terminal device 20 and the mechanic terminal device 30 . For example, the communication unit 11 may be a short-distance communication module and/or a long-distance communication module.

The short-range communication module includes Bluetooth, radio frequency identification (RFID), infrared data association (IrDA), ultra-wideband (UWB), ZigBee, wireless fidelity (WiFi), near field communication (NFC), and QR code. It may be a communication module according to recognition, beacon, and the like. The telecommunication module is a communication module according to code division multiple access (CDMA), frequency division multiple access (FDMA), time division multiple access (TDMA), orthogonal frequency division multiple access (OFDMA), and single carrier frequency division multiple access (SCFDMA). can be

The memory 12 may be volatile and/or non-volatile memory and may store instructions or data related to at least one other component of the management server 10 . In particular, the memory 12 may store instructions or data related to a computer program, application, or recording medium executed by the management server 10 .

Processor 13 may include one or more of a central processing unit, an application processor, or a communication processor. The processor 13 may execute operations or data processing related to control and/or communication of at least one other component of the management server 10 . In particular, the processor 13 may execute instructions of a computer program/application.

The display unit 14 may be composed of a liquid crystal display (LCD), a light emitting diode display (LED), an organic light emitting diode display (OLED), or the like, and is a device capable of displaying images or image frames. In particular, the display unit 14 may output an execution screen of a computer program or /application executed in the processor 13.

The storage unit 15 may store various data or information related to the visiting maintenance service.

Again, referring to FIG. 3 , the user terminal device 20 may be a terminal device of a user having a personal means of transportation. For example, the user terminal device 20 may be a PC, laptop, smart phone, tablet PC, or the like.

Meanwhile, although not shown in the drawing, the user terminal device 20 may also include a communication unit, a memory, a processor, a display unit, and a storage unit similarly to FIG. 4 . Hereinafter, descriptions of overlapping contents will be omitted.

The user terminal device 20 may transmit a maintenance request for the user's personal means of transportation to the management server 10 , and the management server 10 may assign a mechanic based on the received maintenance request.

Here, the maintenance request may include a reservation maintenance request and an emergency maintenance request.

The reservation maintenance request may be a general maintenance request for receiving maintenance of a personal transportation means by making a reservation in advance. When the reservation maintenance request is transmitted from the user terminal device 20 , maintenance of the personal means of transportation may generally be performed on a day after the transmission day of the reservation maintenance request.

The emergency maintenance request may be a maintenance request used when a sudden breakdown (eg, tire puncture) of the personal transportation means occurs. When an emergency maintenance request is transmitted from the user terminal device 20, personal maintenance may be performed on the transmission day.

The mechanic terminal device 30 may be a terminal device of a mechanic who maintains personal transportation means. For example, the mechanic terminal device 30 may also be a PC, laptop, smart phone, tablet PC, etc., and may include a communication unit, memory, processor, display unit, and storage unit similarly to FIG. 4 . Hereinafter, descriptions of overlapping contents will be omitted.

Again, referring to FIG. 3 , user basic information may be pre-registered in the management server 10 . Here, the user's basic information may include user information and personal transportation device information. User information may include ID, password, name, contact information, residence (address), and the like. Information on the personal means of transportation may include a registration number, type (eg, type of bicycle, quick board, etc.), model name, size, place of purchase, time of purchase, maintenance history, and the like.

Meanwhile, basic information of the user may be acquired through the user terminal device 20 and transmitted to the management server 10 . At this time, among the above-described short-range communication modules, beacon, RFID, QR recognition, etc. may be utilized.

In particular, referring to FIG. 6 , the personal means of transportation may be governed by a local government, and the above-described registration number and QR code may be assigned to the personal means of transportation for jurisdiction.

In addition, basic information of each of a plurality of mechanics may be pre-registered in the management server 10 . Here, the basic information of the mechanic may be a mechanic ID, password, phone number, type/quantity of maintenance parts, maintenance skill level, and the like.

In particular, a company having the management server 10 may conduct an event in which maintenance techniques of mechanics are trained and actual conditions are provided. At this time, the maintenance skill level of the mechanic may be measured in advance through the event. The maintenance skill level can be set based on the completeness of the maintenance and the time spent performing the maintenance. The higher the degree of completion of the maintenance and the shorter the maintenance execution time, the higher the maintenance skill level can be granted. For example, the maintenance skill level may be divided into level 1, level 2, and level 3, and the higher the number, the higher the maintenance skill level may be set.

In particular, individual maintenance execution times for each of various types of maintenance may be measured, and the maintenance execution times may correspond to an average value of individual maintenance execution times.

Also, the type/quantity of parts for maintenance may be updated.

Hereinafter, a method of providing a visit maintenance service for personal transportation means will be described in more detail with reference to FIG. 6 and the like.

6 is a diagram illustrating an overall flow chart of a method for providing a visit maintenance service for a personal transportation means according to a reservation maintenance request according to an embodiment of the present invention.

The method of FIG. 6 may be performed by interworking the management server 10 , the user terminal device 20 , and the mechanic terminal device 30 , which are visit maintenance service providing devices. At this time, it is assumed that an application for providing a visit maintenance service is executed in the management server 10 , the user terminal device 20 , and the mechanic terminal device 30 .

Hereinafter, the process performed for each step will be described in detail.

In step S102 , a reservation maintenance request may be received from the user terminal device 20 . Step (S102) may be performed in the communication unit 11 of the management server (10).

A first user interface for requesting scheduled maintenance is displayed on the display unit of the user terminal device 20, the user can input information for scheduled maintenance into the first user interface, and the user terminal device 20 displays the scheduled maintenance. A reserved maintenance request including information for may be transmitted to the management server 10 .

Information for reserved maintenance may include request history, request location, and request time.

The request details may include information about the part to be serviced. For example, the request details may include a description of the broken part of the personal transportation means and an image (photo) of the broken part.

The requested location may include information on a location where the personal transportation means is to be maintained. For example, the requested location may default to the user's residence, and the user may arbitrarily change the requested location.

The request time may include information of a time when the personal transportation means is to be maintained. The requested time may include date information and hour and minute information. In this case, one or more pieces of date information and time and minute information may be provided. That is, the date and time to receive maintenance may vary in consideration of the user's schedule, and the requested time may include all of the various dates and time.

Meanwhile, information for reserved maintenance may further include priority selection information. The priority selection information may be information indicating whether the user wants to receive maintenance as quickly as possible or to receive maintenance from a mechanic with a high maintenance skill level (maintenance skill level).

In step S104, the management server 10 may select one or more candidate mechanics from among a plurality of mechanics. Step S104 may be performed by the processor 13 of the management server 10 .

Here, the candidate mechanic may be a mechanic capable of servicing the personal transportation means among a plurality of mechanics. At this time, the management server 10 may select a candidate mechanic based on the requested details of the reserved maintenance request, or may select a candidate mechanic further based on the requested location of the reserved maintenance request.

According to the embodiment, the management server 10 may calculate candidate mechanics by considering only request details. Specifically, the management server 10 may select, as a candidate maintenance man, a first maintenance man capable of holding a first maintenance part for maintenance of a requested detail from among a plurality of maintenance men.

Here, the first mechanic may correspond to a mechanic who possesses parts for first maintenance or may possess parts for first maintenance in the future. Meanwhile, as described above, the latest type/quantity information of maintenance parts held by a plurality of mechanics may be previously stored in the management server 10 .

As described above, the second type of mechanic is capable of performing more various types of maintenance than the first type of mechanic. As an example, when the personal transportation means is a bicycle and the first maintenance part is a bicycle frame, due to the size of the box, the first maintenance part can be held and repaired only by a second type of mechanic. Accordingly, the management server 10 may select only the second type of mechanic among the plurality of mechanics as a candidate mechanic.

According to another embodiment, the management server 10 may calculate a candidate mechanic by further considering the requested location together with the request details. That is, the management server 10 may calculate a candidate mechanic based on whether or not the first maintenance part can be retained and whether or not the vehicle can be parked at the requested location.

FIG. 7 is a diagram showing a detailed flowchart of step S104 of FIG. 6 .

In step S1041 , the management server 10 may select a first mechanic capable of holding the first maintenance part for maintenance of the requested details from among a plurality of maintenance technicians. A description of this has been given above.

In step S1042, the management server 10 may determine whether parking is possible at the requested location. Here, step S1042 may be performed based on a web map. On the other hand, whether or not parking is possible is related to whether or not a second type of mechanic having a maintenance vehicle can park.

If parking is possible at the requested location, in step S1043, the management server 10 may select all of the first mechanics as candidate mechanics.

That is, since a maintenance vehicle can be parked at the requested location, the management server 10 can select all first mechanics as candidate mechanics regardless of the types of mechanics (ie, the first and second types).

If parking is impossible at the requested location, in step S1044, the management server 10 may determine whether the first type of mechanic is included among the first mechanics.

If the first type of mechanic is included among the first mechanics, in step S1045, the management server 10 may select the first type of mechanic who has a cargo bike from among the first mechanics as a candidate mechanic.

Conversely, when the first type of mechanic is not included among the first mechanics, the management server 10 may search for a parking lot adjacent to the requested location in step S1046, and search all of the first mechanics in step S1047. You can choose as a candidate mechanic. A search for adjacent parking lots may be performed based on a web map. In this case, among the candidate mechanics, a second type of mechanic who has a maintenance vehicle may move from an adjacent parking lot to the requested location on foot or move through a mechanic's transportation means held in the second loading box 4 . The transportation means for the mechanic may be a skateboard, a kickboard, an electric wheel, and the like.

Referring back to FIG. 6 , in step S106 , the management server 10 may obtain a maintenance schedule for each candidate mechanic from the storage unit 15 . Step S106 may be performed by the processor 13 of the management server 10 .

Here, the maintenance schedule may include information on assigned maintenance that has been assigned to candidate maintenance technicians prior to a reservation maintenance request. The assigned maintenance information may include a location where the assigned maintenance is performed (maintenance location), a time at which the assigned maintenance is performed (maintenance time), and details of the assigned maintenance. Meanwhile, when the assignment of specific maintenance is determined, information on the specific assignment of maintenance may be stored in the storage unit 15 .

In step S108, the management server 10 may calculate the fastest maintenance time that satisfies the requested time for each candidate mechanic based on the maintenance schedule and requested time for each candidate mechanic. Step S108 may be performed by the processor 13 of the management server 10 .

Specifically, the management server 10 may calculate the fastest maintenance time that satisfies the requested time for each candidate mechanic by comparing the maintenance time of the assigned maintenance for each candidate mechanic with the requested time. To this end, maintenance execution time for each assigned maintenance, travel time between the requested location and the assigned maintenance location, and the like may be further considered. The maintenance execution time may be calculated based on the maintenance skill level of the mechanic, and the travel time may be calculated through a navigation system. For a detailed description of this, refer to the description of "method of providing a visit service in response to an emergency maintenance request" to be described later.

As an example, i) the request time of the reservation maintenance request is "after 5:00 pm on September 20" and "after 4:00 pm on September 21", ii) according to the comparison of the maintenance schedule and request time of candidate mechanic A If the available maintenance time of candidate mechanic A is "September 20th 6:00-7:00pm" and "September 21st 4:00-5:00pm", iii) according to the comparison of candidate mechanic B's maintenance schedule and requested time If the available service time of candidate mechanic B is "4:00 PM - 5:00 PM on September 21" and "6:00 PM - 7:00 PM on September 21", the earliest available service time of candidate mechanic A that satisfies the requested time can be calculated as "September 20, 6:00-7:00 PM", and the earliest serviceable time of candidate mechanic B that satisfies the request time can be calculated as "September 21, 4:00-5:00 PM". there is.

In step S110 , the management server 10 may calculate an assigned point value for each candidate mechanic based on the fastest possible maintenance time for each candidate mechanic and the maintenance skill level for each candidate mechanic. Step S110 may be performed by the processor 13 of the management server 10 .

As described above, the higher the degree of completion of maintenance and the shorter the maintenance execution time, the higher the maintenance skill level may have.

According to an embodiment, the assignment point value may be expressed as in Equation 1 below.

Here, the first point value may have a higher value as the earliest serviceable time is closer to the current point in time, and the second point value may have a higher value as the maintenance skill level is higher.

Also, the first and second weights may have variable values rather than fixed values. In particular, the first and second weights may be determined based on priority selection information in the reservation maintenance request described above.

Specifically, the priority selection information may be any one of first selection information, second selection information, and third selection information. The first selection information may correspond to “a mechanic who receives maintenance the fastest and has the highest maintenance skill level”. The second selection information may correspond to "fastest maintenance". The third selection information may correspond to "mechanic with the highest maintenance skill level".

In this case, when the priority selection information is the first selection information, the first and second weights may have the same value. Alternatively, when the priority selection information is the first selection information, the first and second weights may have preset high values.

Also, when the priority selection information is the second selection information, the first weight may have a greater weight value than the second weight. Alternatively, when the priority selection information is the second selection information, the first weight may have a high value and the second weight may have a preset low value.

Also, when the priority selection information is the third selection information, the first weight may have a lower weight value than the second weight. Alternatively, when the priority selection information is the third selection information, the first weight may have a low value and the second weight may have a high value.

Meanwhile, the high value of the first weight and the high value of the second weight may be the same or different. Also, the low value of the first weight and the low value of the second weight may be the same or different.

In addition, when the user's personal means of transportation receives maintenance according to the reserved maintenance request, a certain maintenance cost may be paid. In this case, the maintenance cost of the reserved maintenance request in which the priority selection information is the first selection information may be set to be higher than the maintenance cost in the reservation maintenance request in which the priority selection information is the second and third selection information. The maintenance cost of the maintenance of the reserved maintenance request, which is the third selection information, may be set to be the same.

In step S112 , the management server 10 may select and assign a maintenance technician for a reserved maintenance request from among candidate maintenance technicians based on the assigned point value for each candidate maintenance technician. Step S112 may be performed by the processor 13 of the management server 10 .

According to the embodiment, the management server 10 may assign a candidate mechanic having the largest assignment point value among candidate mechanics as a mechanic for a reservation maintenance request. Accordingly, a mechanic who satisfies the user's requirements (mechanic with the fastest maintenance and/or the highest maintenance skill level) can be assigned to the user, and the user's satisfaction with the on-site maintenance service can be improved.

Meanwhile, a situation may occur in which the number of candidate mechanics having the maximum assigned point value, that is, the maximum number of candidate mechanics is 2 or more. In this case, the management server 10 may assign a mechanic to the reserved maintenance request based on information on the number of previous assignments for each of two or more candidate mechanics. Here, the previous assignment of the mechanic means maintenance that has been assigned to the mechanic prior to the reservation maintenance request.

According to an embodiment, information on the number of previous assignments may correspond to the number of previous assignments per unit time, and the management server 10 requests reservation maintenance for the maximum candidate mechanic with the smallest number of previous assignments per unit period among two or more maximum candidate mechanics. can be assigned as a mechanic for Here, the unit time may be a month or a quarter, and the number of previous assignments per unit time may be the number of previous assignments per month or the number of previous assignments per quarter.

For example, if the number of previous assignments in the target month of the maximum candidate mechanic A is 41 and the number of previous assignments in the target month of the maximum candidate mechanic B is 33, the management server 10 assigns the maximum candidate mechanic B to the scheduled maintenance request. can be assigned as a mechanic for

Accordingly, maintenance assignments can be evenly assigned to a plurality of mechanics registered in the zone 1 .

In operation S114 , the management server 10 may transmit information about the assigned mechanic to the user terminal device 20 and the corresponding mechanic terminal device 30 . Step S114 may be performed by the communication unit 11 of the management server 10 .

In short, the assignment of mechanics who maintain personal vehicles is not the first-come, first-served assignment used in the prior art, and the management server 10 manages the assignment of mechanics according to the above description. Therefore, by assigning a mechanic who satisfies the user's maintenance requirements to the maximum, it is guaranteed to improve the maintenance convenience of the user's personal means of transportation first, and at the same time, a plurality of mechanics registered in the zone (1) can be evenly assigned do.

8 is an overall flowchart of a method for providing a visit maintenance service for personal transportation means according to an emergency maintenance request according to an embodiment of the present invention.

The method of FIG. 8 may be performed by interworking the management server 10, the user terminal device 20, and the mechanic terminal device 30, which are devices for providing a visit maintenance service. At this time, it is assumed that an application for providing a visit maintenance service is executed in the management server 10 , the user terminal device 20 , and the mechanic terminal device 30 .

Hereinafter, the process performed for each step will be described in detail.

In step S202 , an emergency maintenance request may be received from the user terminal device 20 . Step S202 may be performed by the communication unit 11 of the management server 10 .

A second user interface for requesting emergency maintenance is displayed on the display unit of the user terminal device 20, the user can input information for emergency maintenance into the second user interface, and the user terminal device 20 displays emergency maintenance. An emergency maintenance request including information for may be transmitted to the management server 10 .

Information for emergency maintenance may include request history and request location.

The request details may include information about the part to be serviced. For example, the request details may include a description of the broken part of the personal transportation means and an image (photo) of the broken part.

The requested location may include information on a location where the personal transportation means is to be maintained. As an example, the requested location may be set to the user's current location.

On the other hand, emergency maintenance should be serviced as quickly as possible. Therefore, unlike information for reserved maintenance, information for emergency maintenance may not include the above-described request time and priority selection information.

In step S204, the management server 10 may determine whether the emergency maintenance request is a real emergency maintenance request. Step S204 may be performed by the processor 13 of the management server 10 .

Specifically, emergency maintenance may be maintenance performed within a short period of time. In this case, when the failure part of the personal transportation means is not an emergency failure, the user should transmit a reserved maintenance request, but a situation may occur in which the user transmits an emergency maintenance request in order to receive maintenance as soon as possible. Preferably, such cheating is prevented. On the other hand, the emergency failure history may be defined as failure history such as a tire puncture, etc., in which operation of the personal transportation means is impossible, and is stored in the management server 10 in advance.

Therefore, the management server 10 determines whether the emergency maintenance request is a real emergency maintenance request or a fake emergency maintenance request based on the predefined emergency maintenance details, the request details of the emergency maintenance request, and the request location. can

According to an embodiment, when the requested location does not satisfy a preset location condition or the request details are not included in the emergency maintenance details, the management server 10 may determine that the emergency maintenance request is a fake emergency maintenance request. Also, when the requested location satisfies the location condition and the request details are included in the emergency maintenance details, the management server 10 may determine that the emergency maintenance request is an actual emergency maintenance request. At this time, the above determination process may be performed based on the web map. In addition, the location condition may correspond to i) distance from the user's residence by a preset distance or more, ii) a lane, or iii) a bicycle-only road.

If the emergency maintenance request is a fake emergency maintenance request, in step S206, the management server 10 may transmit a reservation maintenance request recommendation message to the user terminal device without assigning a mechanic to the emergency maintenance request. Upon receiving the recommendation message, the user transmits a reservation maintenance request to the management server 10 through the user terminal device 20, and the steps described in FIG. 6 may be performed. Step S206 may be performed by the communication unit 11 and the processor 13 of the management server 10 .

If the emergency maintenance request is an actual emergency maintenance request, in step S208, the management server 10 selects a mechanic who can process the maintenance schedule from among a plurality of mechanics and arrives at the requested location fastest as the mechanic for the emergency maintenance request. can be assigned to Step S208 may be performed by the processor 13 of the management server 10 .

At this time, for the execution of step S208, a plurality of maintenance schedules for each mechanic and a maintenance skill level for each of the plurality of mechanics of the target date on which the emergency maintenance request is received may be used, and the vehicle parking availability and request details at the requested location Whether or not the first maintenance parts are retained for may be further used. Also, when performing step S208, a web map and navigation system may be used.

FIG. 9 is a diagram showing a detailed flowchart of step S208 of FIG. 8 .

In step S2081, the management server 10 may calculate a first required time for each of a plurality of mechanics.

Here, the first required time may correspond to the time required to reach the requested location from the current location of the mechanic.

The first required time may include the 1-1st required time corresponding to the travel time from the current location to the requested location.

According to the first embodiment, when a maintenance vehicle can be parked at the requested location and the mechanic has parts for the first maintenance, the time required for 1-1 of the mechanic moves directly from the current location to the requested location. It can correspond to one hour. In this case, the mechanic may be a first type mechanic or a second type mechanic.

Specifically, if the maintenance vehicle can be parked at the requested location, no additional travel time is required. In addition, if the mechanic possesses parts for first maintenance to repair the requested details of the emergency maintenance request, there is no need to visit the warehouse. That is, the time required for 1-1 of the first or second type mechanic may correspond to non-stop movement from the current location to the requested location.

According to the second embodiment, when parking of the maintenance vehicle is impossible at the requested location but the first type of mechanic has the first maintenance part, the required time 1-1 of the first type of mechanic is requested at the current location. It may correspond to the time directly moved to the location. This refers to the description of the foregoing.

According to the third embodiment, if the maintenance vehicle can be parked at the requested location, but the mechanic does not have the parts for the first maintenance, the 1-1 required time of the mechanic is requested via the warehouse at the current location. It may correspond to the time of moving to the location. In this case, the mechanic may be a first type mechanic or a second type mechanic. This refers to the description of the foregoing.

Meanwhile, the time required for 1-1 according to the third embodiment may be defined as including the time to pick up the first maintenance parts when passing through the warehouse, and the pick up time for the first maintenance parts is statistical or empirical. can be set in advance.

According to the fourth embodiment, when it is impossible to park a maintenance vehicle at the requested location and the first type of mechanic does not have the first maintenance parts, the time required for 1-1 of the first type of mechanic is the current location. It may correspond to the time of moving from to the requested location via the warehouse. This refers to the description of the foregoing.

According to the fifth embodiment, when it is impossible to park a maintenance vehicle at the requested location and the second type of mechanic holds the first maintenance part, the time required for 1-1 of the second type of mechanic is at the current location. It may correspond to the time of moving to the requested location via the adjacent parking lot. In addition, for this purpose, a search process of an adjacent parking lot may be further performed. In addition, it is possible to move from the adjacent parking lot to the requested location on foot or through the maintenance transportation means held in the second loading box, and the travel time by the walking/maintenance transportation means can be calculated using a navigation system. This refers to the description of the foregoing.

According to the sixth embodiment, when it is impossible to park the maintenance vehicle at the requested location and the second type of mechanic does not have the first maintenance parts, the time required for 1-1 of the second type of mechanic is the current location. It may correspond to the travel time to the requested location via the warehouse and the adjacent parking lot. This refers to the description of the foregoing.

Meanwhile, the mechanic may report his/her location to the management server 10 through the maintenance terminal device 30 . At this time, when the emergency maintenance request is received, the mechanic may be in a state of servicing another user's personal transportation means, or may be in a state of moving after the maintenance of another user's personal transportation means is completed. The mechanic's current condition may be determined based on the mechanic's current location and maintenance schedule.

When the mechanic is in a moving state, the first required time of the mechanic may include only the 1-1 required time. Further, when the mechanic is in a moving state, the first required time of the mechanic includes the first required time and may further include the first required second time. Here, the 1-2 required time may correspond to the remaining execution time of the assigned maintenance under maintenance at the current time point.

According to an embodiment, the remaining execution time of the assigned maintenance may be calculated based on the maintenance details of the assigned maintenance, the maintenance time of the assigned maintenance, and the maintenance skill level of the mechanic.

As described above, the maintenance skill level may be set based on the degree of completion of maintenance and the maintenance execution time, and a higher maintenance skill level may be granted as the maintenance execution time becomes shorter. Accordingly, the management server 10 may calculate the remaining execution time of the assigned maintenance based on the maintenance skill level.

According to another embodiment, the remaining execution time of the assigned maintenance may be calculated based on the maintenance time of the assigned maintenance, the maintenance details of the assigned maintenance, and the individual maintenance execution time of the mechanic corresponding to the maintenance details. As described above, the individual maintenance performance time for the maintenance details can be used to calculate the maintenance skill level.

In step S2082, the management server 10 may calculate a second required time for each of a plurality of mechanics.

Here, the second required time may correspond to the time required to reach from the requested location to the next assigned maintenance location. The next assigned maintenance may refer to assigned maintenance of a mechanic whose maintenance time is closest to the reception time of the emergency maintenance request and maintenance is not yet performed.

The second required time may include the 2-1 required time and the 2-2 required time.

The 2-1 required time may correspond to the maintenance execution time of the emergency maintenance request. According to an embodiment, the required time 2-1 may be calculated based on the request details and the maintenance skill level of the mechanic. According to another embodiment, the required time 2-1 may be calculated based on the individual maintenance execution time for the requested details. As described above, the individual maintenance performance time for the maintenance details can be used to calculate the maintenance skill level.

The 2-2 required time may correspond to the travel time from the requested location to the maintenance location of the next assigned maintenance.

Here, in the case of the above-described first, second, third, and fourth embodiments, the required time 2-2 may correspond to the time taken to directly move from the requested location to the maintenance location of the next assigned maintenance. This refers to the description of the foregoing.

In addition, in the case of the above-described fifth and sixth embodiments, the required time 2-2 may be the time taken to move from the requested location to the next assigned maintenance location via an adjacent parking lot. This refers to the description of the foregoing.

In step S2083, the management server 10 may calculate the total sum of the first and second required times for each of the plurality of mechanics. As described above, the total sum of the first and second required times may be different for each mechanic.

In step S2084, the management server 10 may calculate a second mechanic whose total sum is smaller than the time difference between the current time and the maintenance time of the next assigned maintenance among the plurality of maintenance workers.

As an example, if the current time is 10:50 am and the maintenance time of the next assigned maintenance is 1:00 pm, the time difference may be 130 minutes. At this time, when the total of mechanic A is 110 minutes, the total of mechanic B is 140 minutes, and the total of mechanic C is 120 minutes, the second mechanics may be mechanic A and C.

In step S2085, the management server 10 may assign a second maintenance man having the minimum required first time among the second maintenance technicians as a maintenance technician for the emergency maintenance request. That is, the "mechanic who can handle the maintenance schedule and arrives at the requested location the fastest" described in step S208 may be the second mechanic with the minimum required first time.

As an example described above, when the first and second required times of mechanic A are 60 minutes and 50 minutes, and the first and second required times of mechanic C are 50 minutes and 70 minutes, the management server 10 determines that the first and second required times are 50 minutes and 50 minutes. 1 Mechanic C, who has a required time, can be assigned as a mechanic for urgent maintenance requests.

Referring back to FIG. 8 , in step S210 , the management server 10 may transmit information about the assigned mechanic to the user terminal device 20 and the corresponding mechanic terminal device 30 . Step (S210) may be performed in the communication unit 11 of the management server (10).

In short, when an emergency failure of the personal transportation means occurs, emergency maintenance of the personal transportation means can be quickly performed in consideration of schedules of a plurality of mechanics. At this time, a technician is assigned to the emergency maintenance request based on maintenance schedule information and maintenance skill level of each of the plurality of technicians, so that the maintenance technician can be accurately assigned.

In addition, the embodiments of the present invention may be implemented in the form of program instructions that can be executed through various computer means and recorded in a computer readable medium. The computer readable medium may include program instructions, data files, data structures, etc. alone or in combination. Program instructions recorded on the medium may be those specially designed and configured for the present invention or those known and usable to those skilled in computer software. Examples of computer-readable recording media include magnetic media such as hard disks, floppy disks and magnetic tapes, optical media such as CD-ROMs and DVDs, and magnetic media such as floptical disks. - includes hardware devices specially configured to store and execute program instructions, such as magneto-optical, and ROM, RAM, flash memory, and the like. Examples of program instructions include high-level language codes that can be executed by a computer using an interpreter, as well as machine language codes such as those produced by a compiler. The hardware device described above may be configured to act as one or more software modules to perform the operations of embodiments of the present invention, and vice versa.

As described above, the present invention has been described with specific details such as specific components and limited embodiments and drawings, but these are provided to help the overall understanding of the present invention, and the present invention is not limited to the above embodiments, Those skilled in the art in the field to which the present invention pertains can make various modifications and variations from these descriptions. Therefore, the spirit of the present invention should not be limited to the described embodiments, and not only the claims to be described later, but also all modifications equivalent or equivalent to the claims will be said to belong to the scope of the present invention.

Claims (8)

A method for providing a visit maintenance service for personal transportation means performed in a processor-based device,
Receiving a reserved maintenance request from a user's terminal device;
A plurality of mechanics who can perform maintenance only within the target area based on whether or not the first maintenance parts for maintenance of the requested details of the reservation maintenance request, availability of vehicle parking at the requested location of the reservation maintenance request, and the type of mechanic selecting one or more candidate mechanics who are capable of servicing the requested details;
Calculating the earliest possible maintenance time for each candidate mechanic based on the requested time of the reserved maintenance request and the maintenance schedule for each candidate mechanic;
Calculating an assigned point value for each candidate mechanic based on the earliest possible maintenance time for each candidate mechanic and a preset maintenance skill level for each candidate mechanic; and
Allocating, among the candidate mechanics, the maximum candidate mechanic corresponding to the candidate mechanic with the maximum assignment point value as the mechanic for the reserved maintenance request;
The mechanic type includes a first type mechanic having a bike having a first loading box and a second type mechanic having a vehicle having a second loading box, and a second maintenance part specified in advance due to a size restriction is It is not loaded in the first loading box and is loaded only in the second loading box,
The selection step is
When the first maintenance part is the second maintenance part, the second type of mechanic capable of holding the first maintenance part is selected from among the plurality of mechanics as the candidate mechanic, and If parking is not possible, search for a parking lot adjacent to the requested location,
When the first maintenance part is not the second maintenance part and the vehicle can be parked at the requested location, the first and second types of mechanics capable of holding the first maintenance part are selected from among the plurality of mechanics. Select the above candidate mechanic,
In the case where the first maintenance part is not the second maintenance part and parking of the vehicle at the requested location is impossible, i) the first type of mechanic capable of holding the first maintenance part is provided to the plurality of mechanics. If included, the first type of mechanic capable of holding the first maintenance part is selected as the candidate mechanic, ii) the first type of mechanic capable of holding the first maintenance part is included in the plurality of mechanics If not included, after searching for a parking lot adjacent to the requested location, select the second type of mechanic capable of holding the first maintenance part as the candidate mechanic, Moving to the requested location through a maintenance moving means held in the second loading box,
In the allocating step, if the number of the maximum candidate mechanics is two or more, the number of previous assignments per unit period is calculated for each of the two or more maximum candidate mechanics, and the maximum number of previous assignments per unit period is the smallest among the two or more maximum candidate mechanics. Assigning a candidate mechanic as a mechanic for the reservation maintenance request,
How to provide on-site maintenance service.
According to claim 1,
The maintenance parts include tools and replacement parts necessary for performing maintenance tasks,
How to provide on-site maintenance service.
delete delete delete delete According to claim 1,
The assignment point value is expressed by the following equation,
How to provide on-site maintenance service.

Here, the first point value has a higher value as the earliest serviceable time is closer to the current point in time, the second point value has a higher value as the maintenance skill level is higher, and the first and second weights is determined based on priority selection information in the reserved maintenance request, and the priority selection information includes information for selecting the maintenance day or the maintenance skill level as a priority.
delete

Images