KR102488003B1 - SR system - Google Patents

Abstract

The present invention relates to an IT service receipt and a tracking management system, and more specifically, to an IT service receipt and a tracking management system, wherein in order to perform administrative tasks, tasks for each authority of a user are performed, but maintenance is possible through history management of devices such as office equipment, network equipment, and security equipment used for a work.

Description

IT service receipt and tracking management system {SR system}

The present invention relates to an IT service reception and tracking management system, and specifically, to perform administrative tasks, tasks for each authority of a user are performed, but devices such as office equipment, network equipment, and security equipment used for work It relates to an IT service reception and tracking management system that enables maintenance through history management.

Maintenance is to ensure continuous management for the continuous use of a specific means, and this maintenance not only means management of physical devices, but also means management for the continuation of a specific task.

There is a need for a management system for facilitating the performance of such maintenance tasks.

For example, Patent Publication No. 10-2020-0136808 describes a product maintenance management system.

The above technology is related to a product maintenance management system that is connected to at least one user terminal and a plurality of technician terminals through a network and manages information related to after-sales service application and processing of a product, and after-sales service application information of the product and , a database unit for storing after-sales service processing details and payment information; When an after-sales service application request including the barcode or QR code image of the product is received from the user terminal, model information including the model number of the product and information about the region where the product is delivered and installed are extracted from the barcode or QR code image, and multiple Receives repairable product information and location information from technician terminals in which the work status signal is activated among technician terminals of the unit, and selects a technician terminal corresponding to model information and region information based on the received repairable product information and location information; and a server for transmitting an after-sales service processing request to the selected technician terminal, receiving after-sales service processing details from the technician terminal, and storing the after-sales service processing details in the database unit.

In addition, Patent Registration No. 10-1091754 discloses an equipment integrated maintenance management system and method.

The technology relates to an integrated equipment maintenance management system, based on a database unit storing a maintenance history of a customer's equipment and a cause of failure during equipment maintenance, and the maintenance history and cause of failure during equipment maintenance When a maintenance request is requested, the integrated maintenance management unit predicts the cause of defects, predicts the equipment replacement cycle based on the number of parts replacement information, and predicts demand by considering the number of parts replacement and the cost of parts and equipment. It includes an inventory management unit that manages inventory of equipment and parts according to

According to the above technology, it is possible to provide customers with better quality maintenance services through an equipment maintenance management system using a predictive algorithm, and to provide quick countermeasures through demand prediction/replacement cycle prediction/defect cause prediction. It has an effective effect, and it is stated that the maintenance management system including the prediction algorithm can be packaged (product) and sold.

In addition, for facility maintenance, Patent Registration No. 10-1436423 discloses a facility maintenance data management system and method.

The above technology relates to a facility maintenance data management system and method, and more specifically, data schema and conversion code suitable for an ETL (Extract Transform Load) tool used by a management server for data input in various forms and types. to set the data source, data schema and data conversion code accordingly to the integrated database, monitor whether the data source is updated, update and save the data source, data schema and data conversion code when the data source is updated, When a manager searches for specific data, it allows him to search for the data he wants just by searching for the data schema and data conversion code in the integrated database, so that the facility maintenance manager does not have to search for scattered data sources one by one. The present invention also relates to a facility maintenance data management system and method for easily searching and checking data according to a desired form and type just by accessing an integrated database.

In addition, Patent Registration No. 10-2246820 discloses an integrated maintenance and management system for infrastructure equipment.

In the above technology, an integrated maintenance and management system for infrastructure equipment is disclosed. The integrated maintenance and management system of the infrastructure equipment is a server facility including a chamber and a server located inside the chamber, a general AP that is a wireless network router using 2.4 GHz and 5 GHz frequency bands, and changes over time. A security AP, which is a wireless network router using a frequency band that is used for a wireless network, a first transmission line connecting the server and the general AP, and a second transmission line connecting the server and the security AP and having a diameter greater than that of the first transmission line. Including a transmission line, the chamber includes an air-cooled cooling device whose internal temperature is controlled, and the secure AP transmits and receives packets to and from the general AP using a 2.4 GHz or 5 GHz frequency band in a predetermined interval.

Publication No. 10-2020-0136808 Registered Patent Publication No. 10-1091754 Registered Patent Publication No. 10-1436423 Registered Patent Publication No. 10-2246820

An object of the present invention is to perform administrative tasks, so that tasks for each user's authority are performed, but to enable maintenance through history management of devices such as office equipment, network equipment, and security equipment used for work , to provide an IT service receipt and tracking management system.

Devised to achieve the above object, the IT service reception and tracking management system according to the present invention includes a database;

a user information change interface enabling new registration, change, and deletion of user information by linking user information from the database;

a user management interface for linking user information from the database and allowing the user's authority to be set as a general user or administrator user;

a login interface for logging in to the system in association with user information stored in the database;

a user determination unit for determining whether a user logged in through the login interface is a general user or an administrator user;

a service requesting unit for requesting a service for maintenance when the user is a general user as a result of the determination by the user determination unit;

a registration interface for registering service contents for maintenance based on the service request unit;

a manager setting interface allowing a general user to set a manager user through a service request unit;

a service processing unit functioning so that a set person in charge can process the request of the service requesting unit;

a satisfaction survey interface functioning so that a general user can display a satisfaction level when a service is processed through the service processing unit;

an activity log management unit for managing activity details of the general users and administrator users using the system as log information and storing them in a database;

It is characterized in that it is configured to include; a connection statistics management unit that manages and stores access statistics accessed by the general user and administrator user to the system and stores them in a database.

According to the IT service reception and tracking management system according to the present invention, in order to perform administrative tasks, tasks for each authority of the user are performed, but history management for devices such as office equipment, network equipment, and security equipment used for work is performed. It is possible to provide an IT service reception and tracking management system that enables maintenance through

1 is a block diagram of an IT service receipt and tracking management system according to the present invention.

The terms or words used in this specification and claims should not be construed as being limited to their usual or dictionary meanings, and the inventors can properly define the concept of terms in order to best explain their invention. Based on the principle, it should be interpreted as a meaning and concept consistent with the technical idea of the present invention.

Therefore, since the embodiments described in this specification and the configurations shown in the drawings are only the most preferred embodiments of the present invention and do not represent all of the technical spirit of the present invention, various equivalents that can replace them at the time of the present application It should be understood that there may be variations and examples.

Hereinafter, prior to description with reference to the drawings, matters that are not necessary to reveal the subject matter of the present invention, that is, known configurations that can be added obviously by those skilled in the art, are not shown or specifically described. reveal the sound

The present invention relates to an IT service reception and tracking management system, and specifically, to perform administrative tasks, tasks for each authority of a user are performed, but devices such as office equipment, network equipment, and security equipment used for work It relates to an IT service reception and tracking management system that enables maintenance through history management.

1 is a block diagram of an IT service receipt and tracking management system according to the present invention.

An IT service reception and tracking management system according to FIG. 1 of the accompanying drawings includes a database for storing user information of users using the system; a user information change interface enabling new registration, change, and deletion of user information by linking user information from the database; a user management interface for linking user information from the database and allowing the user's authority to be set as a general user or administrator user; a login interface for logging in to the system in association with user information stored in the database; a user determination unit for determining whether a user logged in through the login interface is a general user or an administrator user; a service requesting unit for requesting a service for maintenance when the user is a general user as a result of the determination by the user determination unit; a registration interface for registering service contents for maintenance based on the service request unit; a manager setting interface allowing a general user to set a manager user through a service request unit; a service processing unit functioning so that a set person in charge can process the request of the service requesting unit; a satisfaction survey interface functioning so that a general user can display a satisfaction level when a service is processed through the service processing unit; an activity log management unit for managing activity details of the general users and administrator users using the system as log information and storing them in a database; It is configured to include; a connection statistics management unit that manages and stores access statistics of the general users and administrator users to the system and stores them in a database.

At this time, the IT service reception and tracking management system according to the present invention may be implemented as physical hardware or separate software, and in the case of software, it may be installed and function in separate hardware.

In addition, such an IT service reception and tracking management system may output information and provide an interface through a separate terminal, and an example output by a login interface is shown in [Table 1].

In addition, in the database, the service requested by the service requesting unit can be informatized and displayed on the screen through the terminal, see [Table 2].

[Table 3] and [Table 4] show an example of requesting a service, setting a person in charge, and inputting a satisfaction level by the service requesting unit.

In addition, an example of changing user information through the user information change interface is shown in [Table 5], which allows a general user to change only their own user information and an administrator user to change all user information. there is.

At this time, as shown in [Table 6], an example of enabling the administrator's authority to be set on user information through the user management interface can be set by displaying all authority provided by the system and selecting a check box among them. .

On the other hand, as described above, activity log information is stored in the database to manage activity logs, access statistics information is stored to manage access statistics, or information generated while operating the system according to the present invention, such as user information, is stored. In storing, as a way to efficiently store more information for a long time, a separate physical or virtual integrated database (or server) is provided in addition to the database provided in the system, and the database of each system is provided through the integrated database. can be linked to share information.

At this time, the integrated database receives information from the databases of each system, but executes a command that can store the information instead of the system having a database having a capacity of less than a certain amount among the databases of other systems.

To this end, the integrated database may include a shared storage control unit.

At this time, databases of other systems that function to control shared storage allow information to be shared and stored only up to a capacity less than a certain amount with respect to the total capacity.

For example, if you have a total storage capacity of 400 gigabytes, only 320 gigabytes, which is 80% of the total capacity, is shared.

This is to save the information of the corresponding system according to the use of the user using the other system.

At this time, in the basic system for sharing and storing information through the integrated database, among the information stored in the database, the oldest information in time is shared first.

In addition, even when shared and stored in another system, when the database of the other system starts to exceed a certain amount, the oldest information is shared again with the database of another other system.

To this end, information stored in the database may include time information based on RCT.

Typically, when information is accumulated and stored, the accumulated information is overwritten with existing information for smooth storage of information. However, in this case, when recovery of existing information is required, there are cases in which information cannot be saved.

In addition, according to the IT service reception and tracking management system according to the present invention, information is shared and stored by an integrated database, but since a system with low usage is used, the information can be stored for a longer period of time.

However, when the integrated database performs the control of sharing and storing information to be shared and stored, the identification information of the system shared in the information or the identification information of the institution where the corresponding system is installed is converted into data so that the identification information is included in the shared storage. can do.

This is the same even when the oldest information is shared and stored again, and for this purpose, the integrated database may further include an identification information collection unit so that identification information is included on the information.

According to the inclusion of such identification information, when a user requests information recovery, it is possible to enable easy recovery, and a configuration for recovery is a recovery unit, which is not shown in the drawings but may be included in the system.

What has been described using the drawings above is only the main points of the present invention, and it is obvious that the present invention is not limited to the configuration of the drawings as various designs are possible within the technical scope.

Claims (1)

database;
a user information change interface enabling new registration, change, and deletion of user information by linking user information from the database;
a user management interface for linking user information from the database and allowing the user's authority to be set as a general user or administrator user;
a login interface for logging in to the system in association with user information stored in the database;
a user determination unit for determining whether a user logged in through the login interface is a general user or an administrator user;
a service requesting unit for requesting a service for maintenance when the user is a general user as a result of the determination by the user determination unit;
a registration interface for registering service contents for maintenance based on the service request unit;
a manager setting interface allowing a general user to set a manager user through a service request unit;
a service processing unit functioning so that a set person in charge can process the request of the service requesting unit;
a satisfaction survey interface functioning so that a general user can display a satisfaction level when a service is processed through the service processing unit;
an activity log management unit for managing activity details of the general users and administrator users using the system as log information and storing them in a database;
In the IT service reception and tracking management system configured to include; an access statistics management unit that manages and stores access statistics accessed by the general user and administrator user to the system and stores them in a database,
In storing activity log information to manage activity logs in the database, storing access statistics information to manage access statistics, or storing information generated in operating the system including user information, the information is stored for a longer period of time. As a method for storing, a separate integrated database is provided in addition to the database, and the database of each system is linked to share information through the integrated database,
The integrated database,
A shared storage control unit that receives information from the database of each system and executes a command to store the information instead of a system having a database having a capacity of less than a certain amount among databases of other systems;
The database of another system that functions to control shared storage shares and stores information only up to a capacity less than a certain amount with respect to the total capacity in order to store information according to the use of users using other systems,
In the shared storage, the oldest information among the information stored in the database is given priority to be shared, thereby solving the problem that the existing information is deleted as the information is overwritten and stored.
The integrated database promotes easy recovery by including time information and identification information in shared information, the IT service reception and tracking management system.

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