KR102462606B1 - Method and device for automatically providing visible ars contents based on web browser - Google Patents

Abstract

According to one embodiment of the present invention, provided is a method for automatically accessing a data network through a text message provided by a telephone network, performed by a user terminal. The method includes the steps of: (a) generating a call event with a call center phone server through a telephone network; (b) receiving a text message including a preset uniform resource locator (URL) from the call center phone server through the telephone network; and (c) determining a condition for verifying the integrity of the text message, and, if the condition is satisfied, executing a web browser and accessing a data network.

Description

A method and device for automatically providing visible ARS contents based on a web browser

The present invention relates to a method and apparatus for automatically providing visible ARS content based on a web browser.

A smartphone is a mobile communication terminal in which a telephone function and an Internet function are merged. The phone function is to send and receive phone calls and text messages, and the computer function is to run a web browser or application to receive online content through the data network.

Regarding phone calls and text messages, international standard protocols have been defined, and all telecommunication companies use standardized terminals and phone systems. Application technology has been initiated by multinational IT companies that supply operating systems for smartphones, and is open and widely used.

Here, the text technology includes a text transmission method, which is a mobile communication technology through a telephone network, and a messenger technology implemented through a data network using an application.

Looking at the development of text technology, in the early days, SMS (short message service) and MMS (Multimedia Messaging Service) were developed separately according to text transmission in plain text format or transmission including more images, and now text messages are transmitted. In addition, the messenger function has been expanded to check whether the other party has read the message.

The types of messages that can be received by the smartphone include a messenger-type message for exchanging chatting through a specific application, a push message transmitted with token information obtained after approval by the user, and a phone number exchanged through the phone network. There are regular text messages. A messenger format or push message is possible only after acquiring information that can be transmitted by subscribing or approval in advance, but a general text message has the advantage of being able to send and receive at any time as long as there is a phone number.

However, since the messenger format or push message is Internet-based, it has been developed into various services in recent years.

For example, as an embodiment that cannot be implemented through a text message currently, an internal function of a specific smartphone or an application or web browser is automatically executed while receiving a text message, a fingerprint after receiving a text through a text application, There is an aspect of directly performing authentication such as a password or the like.

Meanwhile, the recent call center service has been developed to be able to proceed visually through the visible ARS. Such visible ARS is provided when the application of the company operating the call center is installed on the smartphone or when the user clicks the URL (Uniform Resource Locator) for the visible ARS in the text message sent by the call center. In other words, it requires an additional action by the user, and it is still in a situation where it cannot be continuously performed through a general text message.

In one embodiment of the present invention, a URL is included in a text message sent to a user terminal through a telephone network during a call event between a call center phone server and a user terminal, and the user terminal satisfies the condition of integrity verification for the text message. If it is determined that it is, the web browser is automatically executed to start the extension function of the text message requesting the URL.

However, the technical problems to be achieved by the present embodiment are not limited to the technical problems described above, and other technical problems may exist.

According to an embodiment of the present invention, a method for automatically accessing a data network through a telephone network supply text message, performed by a user terminal, comprises the steps of: (a) generating a call event with a call center telephone server through a telephone network; (b) receiving a text message including a preset URL (Uniform Resource Locator) from the call center phone server through a phone network; and (c) determining a condition for checking the integrity of the text message, and when the condition is satisfied, executing a web browser to access the data network.

According to an embodiment of the present invention, the method for automatically accessing a data network through a telephone network supply text message further includes (d) providing a web page corresponding to the URL through the web browser.

According to an embodiment of the present invention, the web page relates to the visible ARS content provided by the call center web server.

According to an embodiment of the present invention, the text application embedded in the user terminal is preset with a function of controlling the processor of the user terminal to automatically access the data network under the conditions for checking the integrity of step (c). there will be

According to an embodiment of the present invention, the condition for checking the integrity includes a condition that a specific URL is included in a text message received during a call event and a condition that the sender of the text message and the counterpart of the call event match. .

According to an embodiment of the present invention, the step (a) includes the step of storing the phone number of the call center phone server.

According to an embodiment of the present invention, when another call event with the call center phone server occurs or the URL is requested after the call event ends, the phone number of the call center phone server is recognized and step (c) is performed. it is going on

According to an embodiment of the present invention, the step (b) includes: receiving voice data indicating that the ARS content displayed by the text message is transmitted from the call center phone server on the call event is automatically executed; includes; .

According to an embodiment of the present invention, the text message of step (b) further comprises a command bundle consisting of commands in a preset order, wherein the command bundle is, when the user terminal receives the text message, the (c) is transmitted to the processor of the user terminal to automatically perform the step.

According to an embodiment of the present invention, a user terminal for performing an automatic data network access method through a telephone network supply text message includes: a memory in which a program for performing an automatic data network access method through a telephone network supply text message is stored; and a processor for executing the program, comprising the steps of: (a) generating a call event with a call center telephone server through a telephone network; (b) receiving a text message including a preset URL (Uniform Resource Locator) from the call center phone server through a phone network; and (c) determining a condition for checking the integrity of the text message, and when the condition is satisfied, executing a web browser to access the data network.

One embodiment of the present invention is not limited to simply being transmitted and received through a user terminal and displayed, but provides an extended function and convenience of a text message provided by a telephone network to automatically access a data network to receive specific online content.

An embodiment of the present invention proposes an extended function and convenience of a text application that not only transmits/receives and displays text messages, but also automatically accesses a data network to receive specific online content.

According to an embodiment of the present invention, since the extended function is expressed only when the received text message satisfies a specific condition, the security of protecting the user from harmful actions such as hacking or spam is guaranteed.

According to an embodiment of the present invention, since the displayed ARS content is provided through a web browser, installation of a special application or program is not required.

1 is a structural diagram of an automatic data network connection system through a text message provided by a telephone network according to an embodiment of the present invention.
2 is a flowchart of a method for automatically accessing a data network through a text message provided by a telephone network according to an embodiment of the present invention.
3 is a flowchart for explaining the condition of integrity check according to an embodiment of the present invention.
4 is an exemplary diagram for explaining a text message displayed on a screen of a user terminal according to an embodiment of the present invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art can easily carry out the present invention. However, the present invention may be embodied in several different forms and is not limited to the embodiments described herein. And in order to clearly explain the present invention in the drawings, parts irrelevant to the description are omitted, and similar reference numerals are attached to similar parts throughout the specification.

Throughout the specification, when a part is "connected" with another part, this includes not only the case of being "directly connected" but also the case of being "electrically connected" with another element interposed therebetween. . Also, when a part "includes" a certain component, it means that other components may be further included, rather than excluding other components, unless otherwise stated.

The "user terminal" referred to below may be implemented as a computer or portable terminal that can access a server or other terminal through a network. Here, the computer is, for example, a laptop, desktop, laptop, VR HMD (eg, HTC VIVE, Oculus Rift, GearVR, DayDream, PSVR, etc.) equipped with a web browser (WEB Browser), etc. may include Here, VR HMD is for PC (e.g., HTC VIVE, Oculus Rift, FOVE, Deepon, etc.), mobile (e.g., GearVR, DayDream, Storm Horse, Google Cardboard, etc.) Independently implemented Stand Alone models (eg Deepon, PICO, etc.) are included. A portable terminal is, for example, a wireless communication device that guarantees portability and mobility, and includes not only a smart phone, a tablet PC, a wearable device, but also Bluetooth (BLE, Bluetooth Low Energy), NFC, RFID, and ultrasound (Ultrasonic). , infrared, Wi-Fi, Li-Fi, etc. may include various devices equipped with a communication module. In addition, "network" refers to a connection structure capable of exchanging information between each node, such as terminals and servers, and includes a local area network (LAN), a wide area network (WAN), and the Internet. (WWW: World Wide Web), wired and wireless data networks, telephone networks, wired and wireless television networks, and the like. Examples of wireless data communication networks include 3G, 4G, 5G, 3rd Generation Partnership Project (3GPP), Long Term Evolution (LTE), World Interoperability for Microwave Access (WIMAX), Wi-Fi, Bluetooth communication, infrared communication, ultrasound communication, Visible Light Communication (VLC), LiFi, and the like, but are not limited thereto.

Hereinafter, an embodiment of the present invention will be described in detail using the accompanying drawings.

1 is a structural diagram of an automatic data network connection system through a text message provided by a telephone network according to an embodiment of the present invention.

Referring to FIG. 1 , a system according to an embodiment of the present invention may include a user terminal 10 , a call center phone server 100 , and a call center web server 200 .

The user terminal 10 according to an embodiment of the present invention includes a memory (not shown), a processor (not shown), and a communication module (not shown).

The communication module communicates with the call center phone server 100 and the call center web server 200 under the control of the processor.

A program is stored in the memory to perform an automatic data network connection method through a text message provided by the telephone network.

According to an embodiment, the program may include a text application and a web browser running on the user terminal 10 .

In the text application according to an embodiment, in addition to the function of transmitting and receiving text messages through the telephone network, a function of controlling the processor of the user terminal 10 to automatically access the data network under specific conditions for the received text message is preset. have.

The processor executes the program stored in the memory and performs an automatic data network connection method through a text message supplied to the telephone network.

Illustratively, when a call center phone number is input by the user, a call event with the call center phone server 100 is generated by accessing the phone network, and a text containing a specific URL from the call center phone server 100 according to the progress of the call event receive a message After that, the integrity of the text message is checked, and if confirmed, a web browser is executed to access the data network, and a web page corresponding to the URL included in the text message is requested and the web page is sent from the call center web server 200 . You can receive the visible ARS contents included in the .

The call center phone server 100 and the call center web server 200 according to an embodiment mean a server operated by a company or organization that sells a specific product or provides a service for the call center business.

In particular, the server providing ARS and agent connection to the user terminal 10 through the telephone network is the call center telephone server 100, and the server providing the ARS seen to the user terminal 10 through the data network is the call center web server 200 ), and both are operated in conjunction with each other, or in fact, they can be implemented and operated as a single server.

The call center phone server 100 according to an embodiment includes a memory (not shown), a processor (not shown), and a communication module (not shown). A program for performing a method of providing a call center ARS and agent connection is stored in the memory, and the communication module communicates with the user terminal 10 in which a call event has occurred.

The processor executes a program stored in the memory to provide a call center ARS and agent connection. In particular, when the user requests the visible ARS, a text message including the URL of the web page for the visible ARS content is sent to the user terminal ( 10) is sent.

The call center web server 200 according to an embodiment includes a memory (not shown), a processor (not shown), and a communication module (not shown). A program for performing a method of providing a visible ARS is stored in the memory, and the communication module communicates with the user terminal 10 provided with the visible ARS.

The processor executes a program stored in the memory to provide a visible ARS. In particular, when a web browser is executed in the user terminal 10 and a URL for the visible ARS is requested during a call event, the displayed ARS is displayed as a response. The ARS content is displayed on a web page corresponding to the URL and provided to the user terminal 10 .

Hereinafter, an embodiment of a method for automatically accessing a data network through a text message provided by a telephone network according to the present invention will be described with reference to FIGS. 2 to 4 .

2 is a flowchart of a method for automatically accessing a data network through a text message provided by a telephone network according to an embodiment of the present invention.

In step S210, a call event occurs between the user terminal 10 and the call center phone server 100 through the phone network. Here, the call event generally occurs when the user makes a call to the call center through the terminal 10 , but it is also okay to receive a call from the call center call server 100 or an affiliated agent.

As an embodiment, when a call event with the call center phone server 100 occurs, the user terminal 10 may memorize a phone number for the corresponding call center phone server 100 and store it as call center identification information.

In step S220 , according to the user's visible ARS request or the progress of the call event, the call center phone server 100 transmits a text message including a preset URL to the user terminal 10 .

According to one embodiment, the text message means a general text message delivered to the text application of the user terminal 10 through the phone network, rather than the messenger-type text delivered through the data network.

According to one embodiment, text messages transmitted and received through the telephone network of the present invention are, in addition to existing methods such as SMS (Short Message Service), LMS (Long Message Service), and MMS (Multimedia Message System), chat plus (Rich Communication Services) , RCS), and the like, but is not limited thereto.

According to an embodiment, the URL included in the text message is an Internet address corresponding to a web page related to the visible ARS content, and is uniquely set according to the user terminal 10 and the type of service to include the call center phone server 100 and It may be stored in the call center web server 200 .

According to an embodiment, in step S220 , the call center phone server 100 may provide voice data stating that the text message is transmitted and the displayed ARS content is automatically executed to the user terminal 10 through a call event. That is, the automatic execution of the visible ARS content is guided to the user by call.

On the other hand, in an embodiment disclosed by the present invention, when a text message is received, the following procedure such as automatic execution of the visible ARS is automatically performed on the user terminal 10 . Therefore, since there is a risk that the user terminal 10 may be controlled even by indiscriminate text messages for harmful purposes such as hacking or spam, a security procedure for determining the qualification to perform the extended function of the received text message is required.

In this regard, in step S230, the processor of the user terminal 10 determines whether a condition for checking the integrity of the received text message is satisfied.

3 is a flowchart for explaining the condition of integrity check according to an embodiment of the present invention.

Referring to FIG. 3 , the conditions for checking integrity according to an embodiment are 1) during a call event with an arbitrary counterpart (the user terminal is in a phone call state), and 2) specific to a text message received during a call event. The URL must be included, and 3) the condition that the sender of the text message and the counterpart of the call event match may be included.

For example, a text message whose integrity is recognized for the visible ARS must be a text message received during an ARS call at the call center, include a specific URL, and must be a text message that is confirmed to be transmitted by the call center phone server 100 do.

According to an embodiment, the determination of whether the user terminal 10 satisfies the conditions 1) to 3) may be performed simultaneously in parallel. Alternatively, it may be performed sequentially in the order of 1) to 3).

According to an embodiment, when the user selects a text message including a URL received in advance and directly clicks the URL, condition 1) may be omitted.

Thereafter, when it is determined that the condition for the integrity check is satisfied, the processor of the user terminal 10 executes the embedded web browser. That is, even if the user does not execute a specific application or web browser through the terminal 10 or click the URL included in the text message, if the integrity is satisfied, the web browser is automatically executed.

According to an embodiment, the user terminal 10 is connected to the data network as the web browser is executed.

As described above, since the text message extension function according to an embodiment of the present invention operates only while the user is aware of the integrity check, unintended harmful results and battery consumption do not occur.

In step S240, the user terminal 10 provides a web page corresponding to the URL included in the text message to the user through the executed web browser.

According to an embodiment, the call center web server 200 provides the ARS visible to the user by displaying the ARS content displayed on the web page according to the URL request of the user terminal 10 .

According to an embodiment, the web page corresponding to the URL includes a menu preset according to the configuration of the displayed ARS content, and may be composed of a main page and a plurality of sub-pages corresponding to each menu.

According to an embodiment, even after the call event ends, the text message stored in the user terminal 10 may be recycled again. For example, when the user directly clicks the URL of the text message to request the displayed ARS, step S230 may be performed. That is, when a URL input occurs, the user terminal 10 checks the integrity, and when the condition is satisfied, it can automatically access the data network and receive the displayed ARS content. In this case, the determination of condition 1) may be omitted.

In addition, in the above embodiment, the user terminal 10 remembers the phone number of the call center phone server 100 when a call event occurs, so that, through this, when another call event with the call center phone server 100 occurs, When the user terminal 10 recognizes the phone number, step S230 may be automatically performed. That is, whenever a call event with the call center phone server 100 occurs, if the condition for integrity check is satisfied, the web browser is automatically executed and a web page corresponding to the URL of the previously received text message is provided to the user. can

On the other hand, the extension function for automatically connecting to the data network through the telephone network-based text message disclosed in an embodiment of the present invention is to be implemented due to the operation of controlling the processor of the user terminal 10 with the configuration included in the text message. can

Also, as described above, an extension function may be implemented according to the function of the text application itself. For example, in the text application, a function of controlling the processor of the user terminal 10 to automatically access the data network in a state where the condition for checking the integrity of the received text message is satisfied is preset.

4 is an exemplary diagram for explaining a text message displayed on a screen of a user terminal according to an embodiment of the present invention.

Referring to FIG. 4 , the text message 40 transmitted from the call center phone server 100 to the user terminal 10 according to an embodiment is a URL 41 and a command bundle 42 corresponding to the visible ARS web page. includes

According to an embodiment, the URL 41 or the command bundle 42 may be included in a payload area displayed on the screen of the user terminal 10 among message packets constituting the text message.

For example, as shown in FIG. 4 , the command bundle 42 may be displayed in a preset shape to be distinguished from other symbols, characters, and figures in the text application of the user terminal 10 .

According to an embodiment, the URL 41 or the command bundle 42 may be included in a payoff area that is a control area for text transmission among message packets constituting a text message.

As described above, the text message 40 transmitted and received through the telephone network according to an embodiment improves the structure of at least one of the payload area and the payoff area of the existing text message, thereby providing data through the telephone network supply text message. It can be designed to perform the network automatic connection method.

According to one embodiment, the instruction bundle 42, when the user terminal 10 receives the text message 40 including the URL 41, the processor of the user terminal 10 performs an operation in a preset order. It can be composed of commands to

For example, a command to determine a condition for checking integrity, a command to run a web browser to access the data network when the condition is satisfied, and a command to request ARS content displayed on the call center web server 200 by inputting a URL can be configured as Accordingly, by processing the corresponding operations in the order of the received command by the processor of the user terminal 10, it is possible to realize the extended function of the text message according to an embodiment.

According to an embodiment, the message packet constituting the text message 40 may include preset control information for controlling the execution of the web browser and various processes within the web browser in addition to the URL 41 .

As an additional embodiment, the command bundle 42 may also include commands for controlling the operation of the user terminal 10 after automatic connection to the data network. For example, it may include a command for controlling a preset input of the user terminal 10 in the displayed ARS content. As a specific example, when the user calls the call center to confirm the delivery of the ordered item, the processor of the user terminal 10 automatically performs the input operation of the delivery confirmation menu and the waybill number input operation included in the displayed ARS content. Additional commands may be included.

As a further embodiment, the visible ARS may be performed using a telephone network rather than a data network. For example, when the user terminal 10 is in an area where Internet access is not smooth or a communication module accessing the data network is in an OFF state, the commands of the command bundle 42 are executed on the user terminal 10 It may be changed to a DTMF (Dual Tone Multiple Frequency) signal and transmitted to the call center phone server 100 . The call center web server 200 receives it, decodes it, restores the data signal, and then processes the request of the user terminal 10 for the visible ARS, and the processed result is a DTMF signal again by the call center phone server 100 may be changed to or may be generated in the form of a text message and transmitted to the user terminal 10 .

Although the methods and systems of the present invention have been described with reference to specific embodiments, some or all of their components or operations may be implemented using a computer system having a general purpose hardware architecture.

The foregoing description of the present invention is for illustration, and those of ordinary skill in the art to which the present invention pertains can understand that it can be easily modified into other specific forms without changing the technical spirit or essential features of the present invention. will be.

For example, although embodiments of a call center service have been disclosed in the present invention, if a text message is received from the other party during a call event, and accordingly, preset content is provided through a web browser or a specific application by accessing a data network. , should be construed as being included in the present invention.

Therefore, it should be understood that the embodiments described above are illustrative in all respects and not restrictive. For example, each component described as a single type may be implemented in a distributed manner, and likewise components described as distributed may also be implemented in a combined form.

The scope of the present invention is indicated by the following claims rather than the above detailed description, and all changes or modifications derived from the meaning and scope of the claims and their equivalent concepts should be interpreted as being included in the scope of the present invention. do.

10: user terminal
100: call center phone server
200: call center web server

Claims (10)

In the method for automatically accessing a data network through a text message provided by a telephone network, performed by a user terminal,
(a) generating a call event with a call center telephone server through a telephone network;
(b) receiving a text message including a preset URL (Uniform Resource Locator) from the call center phone server through a phone network; and
(c) determining a condition for checking the integrity of the text message, and when the condition is satisfied, executing a web browser to access the data network;
The condition for checking the integrity includes a condition that a specific URL is included in a text message received during a call event, and a condition that the sender of the text message and the counterpart of the call event match,
The text message includes a command bundle composed of commands for causing the processor of the user terminal to perform operations in a preset order,
The command bundle is included in a payload area or a payoff area of a message packet constituting the text message, and when included in the payload area, to be distinguished from other symbols, characters and figures in the text application of the user terminal. displayed in a preset shape,
The command bundle, when the user terminal receives the text message, to automatically perform the step (c), which is transmitted to the processor of the user terminal,
Automatic data network connection method through text message provided by telephone network. The method of claim 1,
(d) providing a web page corresponding to the URL through the web browser; 3. The method of claim 2,
The web page is related to the visible ARS content provided by the call center web server, the method of automatically accessing the data network through the telephone network supply text message. The method of claim 1,
The text application embedded in the user terminal, the function of controlling the processor of the user terminal to automatically access the data network under the conditions for checking the integrity of step (c) is preset, the telephone network supply text message How to automatically connect to the data network through delete The method of claim 1,
The step (a) is,
Storing the phone number of the call center phone server; including, automatic data network connection method through a text message provided by the phone network. 7. The method of claim 6,
When another call event with the call center phone server occurs after the call event ends or the URL is requested, the phone number of the call center phone server is recognized and the step (c) proceeds. How to automatically connect to the data network through 4. The method of claim 3,
The step (b) includes: receiving voice data indicating that the text message is transmitted from the call center phone server and the ARS content displayed is automatically executed on the call event; automatic connection method. delete In the user terminal for performing the automatic data network connection method through the telephone network supply text message,
a memory in which a program is stored for performing an automatic data network connection method through a text message supplied to the telephone network; and
a processor for executing the program; and
The method of automatically accessing the data network through the text message provided by the telephone network,
(a) generating a call event with a call center telephone server through a telephone network;
(b) receiving a text message including a preset URL (Uniform Resource Locator) from the call center phone server through a phone network; and
(c) determining a condition for checking the integrity of the text message, and when the condition is satisfied, executing a web browser to access the data network;
The condition for checking the integrity includes a condition that a specific URL is included in a text message received during a call event, and a condition that the sender of the text message and the counterpart of the call event match,
The text message includes a command bundle composed of commands for causing the processor of the user terminal to perform operations in a preset order,
The command bundle is included in a payload area or a payoff area of a message packet constituting the text message, and when included in the payload area, to be distinguished from other symbols, characters and figures in the text application of the user terminal. displayed in a preset shape,
The command bundle, when the user terminal receives the text message, to automatically perform the step (c), which is transmitted to the processor of the user terminal,
A user terminal that performs an automatic data network connection method through a text message provided by the telephone network.

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