KR102342810B1 - Central control system for responding to customers of parking lots and operating method thereof - Google Patents

Abstract

The central control system for parking lot customer service according to an embodiment of the present disclosure includes a plurality of local parking lot systems, an integrated parking lot control server and a control center, and the plurality of local parking lot systems are each a parking management device and a call device. and the parking lot management device and the parking lot integrated control server are connected through a public data exchange network, and the call device and the parking lot integrated control server are connected through a public switched telephone network. It is possible to provide a central control system and its operation method in which the agent of the control center can quickly identify and respond to the problems faced by the parking lot and customers. Various other embodiments are possible.

Description

CENTRAL CONTROL SYSTEM FOR RESPONDING TO CUSTOMERS OF PARKING LOTS AND OPERATING METHOD THEREOF

The present disclosure relates to a central control system for serving parking lot customers and an operating method thereof.

Unless otherwise stated herein, the subject matter described in this section is not prior art to the claims in this application, and should not be admitted as prior art on the grounds that it is recited in this section.

A method for managing a paid parking lot can be classified into a manned method and an unmanned method. In the manned method, a permanent janitor checks whether parking is available and pays the fee. The incentive method has problems such as guaranteeing the manager's working hours and working environment, taking responsibility for damage to the vehicle, and losing parking fees due to the difficulty in calculating the exact parking time. The unmanned method is operated by installing and operating unmanned parking lot equipment such as a device for license plate recognition (LPR) and an unmanned fare setter in the parking lot. Since the unmanned method can accurately calculate the parking time and can be operated 24/7, many parking lots are adopting the unmanned method.

There is no way for users to solve problems or give advice while using the parking lot in an unmanned parking lot. A company operating in the business of installing wireless parking lot equipment may operate a remote control center (or call center) to monitor parking lots where the unmanned parking lot equipment is installed and to provide telephone consultation services to parking lot users.

A method of operating a control center provided in a conventional unmanned parking lot will be schematically described with reference to FIG. 9 , and problems of the conventional method of operating a control center will be described. 9 shows a connection relationship between the local parking lot 910 and the control center 920 according to the prior art. The user of the local parking lot 910 can consult with the counselor 921 of the control center 920 through the call device 912 (eg, intercom) or a personally owned user terminal in order to solve problems occurring when using the parking lot. have. The counselor 921 checks the current situation of the local parking lot 910 provided from the parking lot management equipment 911 installed in the local parking lot 910 through the monitoring device 922, etc. to help solve the problem the user is facing. can give

The agent 921 of the control center 920 usually monitors a plurality of local parking lots at the same time. In addition, the parking lot management equipment 911 of the local parking lot 910 is connected to the monitoring device 922 of the control center 920 through a public switched data network (PSDN), while the call device 912 is The agent 921 is connected to the public switched telephone network (public switched telephone network). For this reason, the agent 921 cannot confirm which local parking lot the call device 912 is included in, and which local parking lot the user is located in, just by being connected to the user through the call device 912 .

Therefore, the agent 921 directly asks the user to confirm what problem the user is currently in the local parking lot, and directly requests the transmission of the real-time parking lot information to the local parking lot system, and the monitoring device 922 Through this, consultation for solving the user's problem can be performed only after confirming the parking situation provided by the request. However, a user facing a problem may feel difficulty in understanding or explaining the local parking lot (location) and problem (situation) currently used by the user. In addition, when there are several entrances and exits in the local parking lot 910 or there are several communication devices 912 installed in the local parking lot 910 , the user may have greater difficulty in understanding the situation.

As described above, the control center provided by the conventional unmanned parking lot system has a problem in providing a consultation to a user facing a problem, either delayed in time or has a problem in providing an accurate consultation, which causes user dissatisfaction using the unmanned parking lot. .

Based on the above discussion, the present disclosure (disclosure) is a central control system and its operation, in which the agent of the control center can quickly identify and respond to the problems faced by the local parking lot where the parking lot customer who wants a telephone consultation is located and the customer We want to provide a way.

In an embodiment of the present disclosure, a method performed in the integrated parking lot control server in the central control system for parking lot customer service is described. The central control system of the present disclosure includes a plurality of local parking lot systems, the integrated parking lot control server and a control center, wherein the plurality of local parking lot systems each include a parking lot management device and a communication device, and the parking lot management device and the parking lot are integrated The control server is connected through a public data exchange network, the call device and the parking lot integrated control server are connected through a public switched telephone network, and the method performed in the parking lot integrated control server receives parking lot information from the parking lot management device of the local parking system. receiving via the public data switching network; Receiving a signal requesting connection with an agent from the communication device of the local parking system through the public switched telephone network; connecting a monitoring device of an agent of the control center and the call device; checking the local parking system based on the received signal requesting connection with the counselor; It may include transmitting the parking lot information of the identified parking lot system to the monitoring device of the connected counselor.

According to an embodiment of the present disclosure, the step of checking the local parking system based on the received signal requesting connection with the counselor includes: checking identification information of the call device; And it may include the step of checking the local parking system mapped to the identification information.

According to an embodiment of the present disclosure, the step of connecting the monitoring device of the agent of the control center and the call device includes the steps of at least one agent of the control center accessing the central control system through the monitoring device; It may include identifying at least one monitoring device connected to the control system, and connecting one monitoring device among the at least one monitoring device connected to the control system and the call device.

According to an embodiment of the present disclosure, the step of receiving the parking lot information through the public data exchange network may be performed in real time.

According to an embodiment of the present disclosure, the parking lot information includes at least one of log data and a hardware error code of the local parking lot system, and when the monitoring device receives the parking lot information, a graphical user interface indicating the parking lot information is displayed. may be configured to display.

According to an embodiment of the present disclosure, the method comprising: receiving a signal requesting connection with a counselor from a user terminal through the public switched telephone network; checking whether there is vehicle information corresponding to the user terminal; And it may further include the step of identifying a local parking system in which the user terminal is located based on the identified vehicle information.

According to an embodiment of the present disclosure, the checking of whether there is vehicle information corresponding to the user terminal includes: checking vehicle information mapped to identification information of the user terminal by searching from member information stored in a database or a control center use history may include the step of

According to an embodiment of the present disclosure, in the step of checking whether there is vehicle information corresponding to the user terminal, when it is confirmed that there is no vehicle information corresponding to the user terminal, a voice automatic requesting vehicle information to the user terminal The method may further include transmitting an interactive voice response, and in response thereto, obtaining vehicle information input by a user into the user terminal.

According to an embodiment of the present disclosure, the method comprising: receiving a signal requesting connection with a counselor from a user terminal through the public switched telephone network; identifying a base station of the public switched telephone network to which a signal requesting connection with a counselor is connected from the user terminal; And it may further include the step of confirming the local parking system of a predetermined distance from the location of the base station.

According to an embodiment of the present disclosure, the integrated parking lot control server includes a parking lot management module and a communication module, and the parking lot management module and the parking lot management device of each of the plurality of local parking lots are connected through the public data exchange network and the The communication module and the communication device of each of the plurality of local parking lots may be connected through a public switched telephone network.

In an embodiment of the present disclosure, a computer program stored in a computer-readable recording medium for parking lot customer service is described. The central control system includes a plurality of local parking lot systems, a parking lot integrated control server and a control center, wherein the plurality of local parking lot systems each include a parking lot management device and a call device, and the parking lot management device and the parking lot integrated control server are public data It is connected through a switching network, and the call device and the integrated parking lot control server may be connected through a public switched telephone network. An exemplary computer program, when executed, causes the parking lot integrated control server to receive parking lot information from the parking lot management device of the local parking lot system through the public data exchange network; receiving a signal requesting connection with an agent from the communication device of the local parking system through the public switched telephone network; connecting a monitoring device of an agent of the control center and the call device; check the local parking system based on the received signal requesting connection with the agent; It is possible to transmit the parking lot information of the identified parking lot system to the monitoring device of the connected counselor.

The above brief summary and description of effects are merely exemplary and are not intended to limit the technical matters intended in the present disclosure. In addition to the above-described exemplary embodiments and technical features, additional embodiments and technical features may be understood by referring to the following detailed description and accompanying drawings.

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1 is a block diagram illustrating a central control system for serving parking lot customers according to an embodiment.
Figure 2 schematically shows a process performed in the central control system for the parking lot customer service according to an embodiment.
3 illustrates an example of a GUI displayed on a monitoring device in a central control system for customer service in a parking lot according to an embodiment.
4 is a flowchart illustrating a process performed in the central control system for parking lot customer service according to an embodiment.
5 schematically illustrates another example of a process performed in a central control system for customer service in a parking lot according to an embodiment.
6 is a flowchart illustrating a process of checking a local parking lot system in a central control system for parking lot customer service according to an embodiment.
7 is a conceptual diagram illustrating a local parking system in which a user terminal is located by using a base station of a public switched telephone network in a central control system for customer service in a parking lot according to an embodiment.
8 illustrates an example computer program product that may be used in a parking lot integrated control server for parking lot customer service, according to at least some embodiments of the present disclosure.
9 shows a connection relationship between a local parking lot and a control center according to the prior art.

Terms used in the present disclosure are used only to describe specific embodiments, and may not be intended to limit the scope of other embodiments. The singular expression may include the plural expression unless the context clearly dictates otherwise. Terms used herein, including technical or scientific terms, may have the same meanings as commonly understood by one of ordinary skill in the art described in the present disclosure. Among the terms used in the present disclosure, terms defined in a general dictionary may be interpreted with the same or similar meaning as the meaning in the context of the related art, and unless explicitly defined in the present disclosure, ideal or excessively formal meanings is not interpreted as In some cases, even terms defined in the present disclosure cannot be construed to exclude embodiments of the present disclosure.

The features of the present disclosure described above and other additional features will be described in detail below with reference to the accompanying drawings. These drawings illustrate only a few embodiments according to the present disclosure, and should not be construed as limiting the scope of the technical spirit of the present disclosure. The technical spirit of the present disclosure will be described more specifically and in detail using the accompanying drawings.

1 is a block diagram illustrating a central control system for serving parking lot customers according to an embodiment. Referring to FIG. 1 , the central control system 100 may include at least one local parking lot system 110 , an integrated parking lot control server 120 , and a monitoring center 130 .

The local parking lot system 110 may be a system built for each parking lot in a certain area in order to manage the parking lot in a certain area. Each of the plurality of local parking lot systems 110 may be connected to the integrated parking lot management local parking lot system 110 and the integrated parking lot management server 120 may integrate and manage a plurality of connected local parking lot systems 110 . Each of the local parking lot system 110 may include a parking lot management device 111 for managing vehicles entering and leaving the parking lot and settlement of parking fees and a call device 112 for a call between a parking lot customer and a counselor 132. .

In an embodiment, the parking lot management apparatus may include an entrance gate device, an exit gate device, and a parking lot control unit. For example, the entrance gate device is for managing a vehicle entering into the parking lot, and may include a photographing device for photographing a license plate of an entering vehicle, and a blocking bar for controlling the entrance of the vehicle. The exit gate device is for managing a vehicle exiting the parking lot, and may include a photographing device for photographing a license plate of a vehicle exiting the parking lot, and a blocking bar for controlling exit of the vehicle. For example, a photographing device (eg, a camera) included in the entrance gate device and the exit gate device may capture an image (eg, a still image or video) of the front and/or rear of the vehicle.

The parking lot control unit may be configured to control a blocking bar that is controlled based on whether a photographing device for photographing the license plate of a vehicle entering and leaving the parking lot and whether the vehicle number is recognized. For example, the parking lot control unit may be configured to obtain a vehicle image including a license plate from the entrance gate device and the exit gate device, recognize the vehicle number from the vehicle license plate of the obtained image, and control the blocking bar according to the recognition result.

The integrated parking lot control server 120 may be a server connected to the plurality of local parking lot systems 110 and controlling the plurality of local parking lot systems 110 . The integrated parking lot control server 120 may be referred to as 'central server', 'comprehensive server', CS (customer service) server', 'main server', 'LPR server' or other terms having the same meaning. The integrated parking lot control server 120 may include a parking lot management module 121 , an Internet protocol private branch exchange (IP-PBX) 122 , and a database 123 .

In one embodiment, the parking lot management module 121 checks whether the vehicle entering and exiting the local parking lot is parked, parking time, parking fee, membership subscription of the vehicle (parking lot user), and remote control of the parking lot management device included in the local parking system. It may be configured to perform all operations for providing a comprehensive parking lot service, such as control. For example, the parking lot management module 121, an API (application programming interface) including at least one program module or routine configured to communicate with a system program such as an operating system or a database management system of a parking control system, a parking lot A node configured so that the integrated control server 120 can recognize and process or transmit data transmission with internal or external components, a computer that stores or processes the contents of the parking control system, or a web server where software is installed server) can be included

The parking lot management module 121 is a parking lot management module 121 included in each of a plurality of local parking lot systems 110 (each local parking lot system 110), such as vehicle image, entry time, exit time, vehicle number, etc. You can receive information necessary for management. The parking lot management module 121 may receive status information of the parking lot management device 111 from each of the plurality of local parking lot systems 110 .

The plurality of local parking lot systems 110 and the integrated parking lot control server 120 may be connected through a public data exchange network. In other words, the plurality of local parking lot systems 110 and the integrated parking lot control server 120 establishes a direct (eg, wired) communication channel or a wireless communication channel through a node, and data and signals through the established communication channel can transmit or receive. To this end, each of the local parking lot system 110 and the integrated parking lot control server 120 may include a communication module. The communication module may include one or more communication processors that operate independently of a processor (eg, an application processor) included in the computing device and support direct (eg, wired) communication or wireless communication. According to one embodiment, the communication module is a wireless communication module (eg, a cellular communication module, a short-range wireless communication module, or a global navigation satellite system (GNSS) communication module) or a wired IP private branch exchange (eg, local area network (LAN) communication) module, or a power line communication module).

In addition, the local parking lot system 110 and the integrated parking lot control server 120 communicate between peripheral devices (eg, a bus, general purpose input and output (GPIO), serial peripheral interface (SPI), or mobile industry processor interface (MIPI)) )) to connect to each other and to exchange signals (eg commands or data) with each other.

The parking lot management module 121 may provide real-time parking lot information based on information received from the plurality of local parking lot systems 110 to the control center 130 . The monitoring device 131 included in the control center 130 may display the parking lot information received from the parking lot management module 121 . The agent 132 of the control center 130 may monitor the parking lot information displayed on the monitoring device 131 .

In an embodiment, the IP private switch 122 may be connected to each of the call devices 112 included in the plurality of local parking lot systems 110 through a public switched telephone network. The IP private switch 122 is installed in a company or building where a large amount of communication demand occurs to share a certain number of CO lines among all internal users, As a telephone exchange system for providing a telephone service, it can reduce the cost of allocating a general telephone line to all agents of the control center 130 one by one.

In one embodiment, when there is a call connection request from the call device 112 to the agent, the IP private switch 122 notifies the agents 132 of the control center 130 of the call connection request, and the agent 132 can establish a connection with In addition, the IP private switch 122 may transmit the identification information of the call device 112 to the parking lot management module 121 in order to check where the local parking lot system 110 in which the call device 112 is installed is located. In addition, the IP private exchange 122 may transmit information of the connected agent 132 to the parking lot management module 121 in order to provide the connected agent 132 with the confirmed parking lot information of the local parking lot system 110 .

In an embodiment, when the customer's call device 112 is connected, the IP private branch exchange 122 may output a predetermined interactive voice response. For example, the voice autoresponder may be simply to inform that a connection with an agent is waiting. As another example, the automatic voice response may guide the customer's desired consultation type, and the customer may select the desired consultation type through a predetermined input device included in the communication device 112 according to the guidance message. An input corresponding to the type of consultation desired by the customer may be converted into signal or sign information corresponding thereto, and may be a variable that determines the type of service provided by the counselor. For example, a voice autoresponder could provide an announcement saying “Press 1 for parking breaker issues, or 2 for payment issues”, so customers can dial the number corresponding to their problem. By inputting it, you can receive the appropriate service. For example, the automatic voice response may provide a guide saying “Please enter the last four digits of the customer’s vehicle number”, and receive the customer’s number input accordingly to check the local parking lot where the customer is located. may be

In one embodiment, the IP private branch exchange 122 analyzes call information such as call content, call time, number of call requests, number of calls waiting, number of simultaneous call customers, and number of call abandonments of customers connected through the call device 112 . and generate analysis information. The call information and analysis information may be stored in the database 123 .

In an embodiment, the IP private switch 122 may analyze call information such as call content and call time of a customer connected through a user terminal (not shown) and generate analysis information. In addition, the IP private exchange 122 includes user information (eg, mobile phone number and vehicle number) registered through an integrated platform management system (IPMS) and a user terminal confirmed through the IP private exchange 122. Identification information (eg, phone number) can be matched. Through this, the integrated parking lot control server 120 (or the IP private branch exchange 122) can identify the vehicle number of the vehicle owned by the user of the user terminal to which the call is connected. Identification information of the user terminal (eg, phone number) and vehicle information (eg, vehicle number) may be mapped and stored in the database 123. The identification information and vehicle information of the user terminal stored in the database 123 are stored as membership information of a parking lot, or information about a call center call history. can be stored as

The database 123 includes information necessary for the parking lot management module 121 to provide a parking lot service, for example, identification information (eg, parking lot identification ID), parking lot usage information (eg, fee, location, time, parking surface). number, etc.), membership subscription information, and additional information such as a membership phone number may be stored. In addition, the database 123 may store call information and analysis information necessary for the IP private branch exchange 122 to provide a call consultation service. Such additional information and/or analysis information may be separately stored outside the integrated parking lot control server 120 . For example, additional information and/or analysis information may be separately stored and managed in an integrated platform management system (IPMS).

In addition, in the present disclosure, the local parking system 110, the integrated parking lot control server 120 and the control center 130 (or the monitoring device 131) in the present disclosure perform the functions and operations described in the present disclosure, an application server, A standalone server, a web server and any other computing device having a data transmission/reception function, a data identification function and a data processing function, comprising at least one processor and a memory for storing instructions configured to perform the functions and operations by the processor may include

Figure 2 schematically shows a process performed in the central control system for the parking lot customer service according to an embodiment.

Referring to FIG. 2 , the process performed in the central control system for parking lot customer service is first, the parking lot management device 211 of the local parking lot system 210 is the parking lot management module 221 included in the integrated parking lot control server 220 . ) can be premised on transmitting the parking lot information in real time. For example, the parking lot management device 211 may transmit parking lot information related to the event to the parking lot management module 221 whenever an event such as entry/exit of a vehicle or fee settlement occurs. As another example, the parking lot management device 211 may transmit parking lot information to the parking lot management module 221 according to a predetermined cycle. The parking lot information may include a vehicle image of a vehicle entering and exiting the local parking system 210 , a vehicle number, and an entry/exit time.

The parking lot management module 221 may transmit the received parking lot information to the control center 230 , and the counselor 231 may monitor the parking lot information through the monitoring device 232 . The control center 230 may be configured to receive not only the parking lot information of the local parking lot system 210 but also the parking lot information of other local parking lot systems and display a plurality of parking lot information through the monitoring device 232 .

The process may start with the agent 231 connecting to the control system through the monitoring device 232 in the control center 230 . In an embodiment, the agent 231 may access the control system through a control system program provided by the monitoring device 232 . For example, when accessing the agent 231 control system program through an individual identifier and the agent 231's handset (eg, IP Internet Protocol Telephony or mother phone) number, the monitoring device 232 is an IP The fact that the agent 231 has connected to the control system may be notified to the private branch exchange 222 . FIG. 3 illustrates, for example, a graphical user interface (GUI) 300 of a control program displayed on the monitoring device 232 of the agent 231 of FIG. 2 . The counselor 231 may directly select whether counseling is possible through the button 310 on the GUI 300 . For example, if the 'standby' state is selected, the agent 231 may indicate a state in which consultation with the customer is possible. It may indicate a condition that cannot be consulted. In this way, the IP private switch 222 can monitor whether or not a call is connected to each customer of the agent 231 and the agent 231 connected to the control system within the control center 230 .

The process may then begin with the customer requesting a consultation with an agent through the call device 212 . In an embodiment, the IP private switch 222 of the integrated parking lot control server 220 may receive a signal indicating a request for connection with an agent from the call device 212 .

Next, the process may proceed to a step in which the IP private switch 222 connects the agent 231 of the control center 230 and the call device 212 . In one embodiment, the IP private branch exchange 222 may connect the agent 231 and the call device 212 in a standby state in response to receiving a signal indicating a request for connection with the agent from the call device 212 . . For example, the IP private branch exchange 222 sends a signal to the handset of the agent 231 in the standby state to ring the handset of the agent 231, and the agent 231 and the call device 212 in response to this. can be connected In another embodiment, the IP private branch exchange 222 requests a call connection by ringing the handsets of all agents in the standby state of the control center 230, and connects the agent who responded first to the call device 212. have.

Next, the IP private switch 222 may transmit the identification information of the communication device 212 that has transmitted the signal indicating the request for connection with the counselor to the parking lot management module 221 . The parking lot management module 221 may use the received identification information of the call device 112 to check the local parking lot system 210 including the call device 112 . Also, the IP private switch 222 may transmit identification information of the agent 231 connected to the call device 212 to the parking lot management module 221 . The operation of the IP private switch 222 transmitting the identification information of the agent 231 connected to the identification information of the call device 112 to the parking lot management module 221 may be performed simultaneously or separately.

Next, the parking lot management module 221 may check the parking lot information for the identified local parking lot system 210 . In addition, additional information regarding the identified local parking lot system 210 may be obtained. Information about the local parking lot system 210 may be stored in the database of the integrated parking lot control server 220 . For example, the parking lot management module 221 may obtain additional information from the integrated platform management systems (IPMS) 240 . Here, the additional information may include special information about the identified local parking lot system 210 , for example, a parking fee system, and a parking usage history.

The parking lot management module 221 may transmit the identified parking lot information and/or additional information for the local parking lot system 210 to the monitoring device 232 connected to the call device 212 of the control center 230 . That is, the parking lot management module 221 identifies the local parking lot system 210 using the identification information of the call device 112 transmitted from the IP private exchange 222, and the agent ( 231), it is possible to provide the counselor 231 with the on-site situation of the identified local parking lot system 210 by using the identification information.

When the monitoring device 232 of the connected agent 231 receives the parking lot information and / or additional information for the identified local parking lot system 210, the information of the local parking lot identified on the GUI of the monitoring device 232 can be displayed Referring to FIG. 3 , the monitoring device 232 according to an embodiment may display the parking lot information 320 of the local parking lot including the call device 112 connected to the call on the GUI 300 . In another embodiment, when the monitoring device 232 of the connected agent 231 receives the confirmed parking lot information of the local parking lot, the agent 231 and the call device 112 connected to the call device 112 included the parking lot information of the local parking lot pop-up can be expressed in the form

The central control system for responding to parking lot customers according to an embodiment of the present disclosure allows the agent to immediately check the parking lot information of the local parking lot where the customer is connected to, thereby providing a quick consultation to the customer, so that the customer using the unmanned parking lot Convenience is improved.

4 is a flowchart illustrating a process performed in the central control system for parking lot customer service according to an embodiment. 4 illustrates signal exchange between the local parking lot system 410, the integrated parking lot control server 420 and the control center 430 in the central control system.

Referring to FIG. 4 , in step 401 , the agent of the control center 430 may access the integrated parking lot control server 420 (or the control system). For example, the counselor may access the control system program driven by the individual monitoring device using the individual identifier. The agent connected to the integrated parking lot control server 420 may set the state to a standby state in which a call with a customer is possible or a rest/meal state in which a call is not possible.

Next, in step 403 , the local parking lot system 410 may transmit a signal indicating a signal that the customer requests to be connected with an agent through a call device to the integrated parking lot control server 420 .

In step 405, the integrated parking control server 420 receives a call request signal from the call device of the local parking system 410, one of the agents connected to the integrated parking control server 420 in the control center 430 and call devices can be connected. In step 407 , through the integrated parking lot control server 420 , the call device of the local parking lot system 410 and the agent of the control center 430 may be connected to a call.

Next, in step 409, the integrated parking lot control server 420 may use the identification information of the call device of the local parking system 410 to check the local parking system including the call device. Data exchange on parking lot information between the local parking system 410 and the integrated parking lot control server 420 is made through a public data exchange network, and the connection between the call device and the integrated parking lot control server 420 is made through a public switched telephone network. . Therefore, only with the signal regarding the connection request of the call device, the local parking lot system 410 including the call device cannot immediately confirm which local parking lot among a plurality of local parking systems, but in one embodiment of the present disclosure, step 409 is Through this, the integrated parking lot control server 42 can check the local parking system including the call device. In addition, the integrated parking lot control server 420 may check the identification information of the agent connected to the call device of the local parking system 410 . In other words, the integrated parking lot control server 420 may check the agent connected to the call device and the monitoring device used by the agent.

Next, in step 411, the integrated parking lot control server 420 may transmit the parking lot information of the identified local parking lot system to the monitoring device of the connected agent. The parking lot information may include, for example, a vehicle image of a vehicle entering and exiting the local parking system 410 , a vehicle number, and an entry/exit time. The integrated parking lot control server 420 may transmit the received parking lot information to the control center 430 to monitor the local parking lot system 410 in the control center.

In one embodiment, the parking lot information may be received from the local parking lot system 410 as a response to the request to the local parking lot system 410 identified by the integrated parking lot control server 420 . In another embodiment, it may be assumed that the local parking lot system 410 transmits the parking lot information to the integrated parking lot control server 420 in real time. The integrated parking lot control server 420 may receive all parking information of the identified local parking lot system 410 as well as other local parking lot systems and provide it to the control center 430 .

In step 413 , the connected agent's monitoring device may display the received parking lot information of the local parking lot system.

Accordingly, the counselor of the central control system for customer response according to the embodiment of the present disclosure can immediately check the parking lot information of the local parking lot where the connected customer is located, thereby providing prompt consultation to the customer.

5 schematically illustrates another example of a process performed in a central control system for customer service in a parking lot according to an embodiment. Unlike the process described in FIG. 2 , in FIG. 5 , it is assumed that the customer requests a consultation through the customer's own user terminal 513 rather than the call device 512 provided in the local parking lot.

Referring to FIG. 5 , the process performed in the central control system for parking lot customer service is first, the parking lot management device 511 of the local parking lot system 510 is the parking lot management module 521 included in the integrated parking lot control server 520 . ) can be premised on transmitting the parking lot information in real time.

The process may start with the agent 531 accessing the control system through the monitoring device 532 in the control center 530 . According to an embodiment, the agent 531 may access the control system through a control system program operating in the monitoring device 532 . For example, when the agent 531 inputs an individual identifier to the control system program and connects, the IP private exchange 522 may notify the fact that the agent 531 has accessed the control system. As described above, the IP private switch 522 can grasp the status of agents who can have telephone consultations with customers by knowing that a plurality of agents in the control center 530 have accessed or not connected to the control system.

Then, the process may be started in a step in which the customer requests a consultation with an agent through the user terminal 513 . Here, the user terminal 513 may indicate a callable device owned by a customer. In an embodiment, the IP private switch 222 of the integrated parking lot control server 220 may receive a signal indicating a request for connection with an agent from the user terminal 513 .

Next, the process may proceed to a step in which the IP private switch 522 connects the agent 531 of the control center 530 and the call device 512 . In one embodiment, the IP private branch exchange 522 may connect the agent 531 in the standby state and the user terminal 513 in response to receiving a signal indicating a request for connection with the agent from the user terminal 513 . . For example, the IP private switch 522 transmits a signal to the handset of the agent 531 in the standby state to ring the handset of the agent 531, and the agent 531 and the call device 512 in response to this. can be connected In another embodiment, the IP private branch exchange 522 rings the handsets of all agents in standby state in the control center 530 to request a call connection, and connects the agent who responded first to the call device 512. have.

Next, the IP private switch 522 may transmit the identification information of the user terminal 513 that has transmitted the signal indicating the request for the agent connection to the parking lot management module 521 . The identification information may include a phone number of the user terminal 513 . The parking lot management module 521 may use the received identification information of the user terminal 513 to check the local parking lot system 510 where the user terminal 513 is expected to be located. For example, the parking lot management module 521 compares the identification information (phone number) of the user terminal 513 with the membership information stored in the IPMS 540 or database (eg, the database 123 in FIG. 1 ) and , when identification information of the user terminal 513 is stored, mapped (corresponding to identification information) vehicle information (vehicle number) may be checked. The parking lot management module 521 may search for a local parking lot in which the customer's vehicle is recently parked by using the confirmed vehicle number. The local parking lot identified through the search may be a local parking lot in which the customer of the user terminal 513 is currently located. The data set in which vehicle information and identification information of the user terminal 513 are mapped and stored as the information to be compared with the identification information (phone number) of the user terminal 513 has been described as membership information as an example, but it is not limited thereto, and the user Any data set in which identification information of the terminal 513 and vehicle information are mapped is possible. For example, the data set may be obtained from an auto insurance company. As another example, the data set may be obtained from a rental car service company.

In another embodiment, the parking lot management module 521 may search the control center use history of the identification information (phone number) of the user terminal 513 in the database. The call center use history may be stored by mapping identification information of the user terminal 513 and vehicle information. The parking lot management module 521 may search the local parking lot (local parking lot system 510) in which the customer's vehicle is recently parked using the vehicle number matched with the identification information of the user terminal 513. The user terminal 513 ) may be performed by the IP private exchange 522 to determine which vehicle information is mapped to the identification information.

When the connection between the counselor 531 and the user terminal 513 is established, the IP private switch 522 may transmit information on the connected counselor 531 to the parking lot management module 521 . The transmission of the parking lot management module 521 of the information on the connected agent 531 may be performed simultaneously or sequentially with the transmission of the identification information of the user terminal 513 . The information on the agent 531 may be information indicating the monitoring device 532 of the agent 531 . The parking lot management module 521 may transmit the previously confirmed parking lot information of the local parking lot including the user terminal 513 to the monitoring device 532 of the connected agent 531 . When the monitoring device 532 of the connected agent 531 receives the confirmed local parking lot information, it may display the confirmed local parking lot information on the GUI of the monitoring device 532 .

The central control system for responding to parking lot customers according to an embodiment of the present disclosure allows the customer to immediately check the parking lot information of the local parking lot where the customer is located, even if the customer is connected to the counselor using the user terminal, so that the customer is consulted quickly can be provided, so the convenience of customers using the unmanned parking lot is improved.

6 is a flowchart illustrating a process of checking a local parking lot system in a central control system for parking lot customer service according to an embodiment. 6 exemplifies operations in which the integrated parking lot control server described in FIG. 5 embodies the step of confirming the local parking lot system. In addition, the integrated parking lot control server 420 described in FIG. 4 may be an example of operations embodying step 409 of checking the local parking lot system.

Referring to FIG. 6 , in step 601, the integrated parking lot control server may check whether a call connection request is received from the user terminal. In other words, in step 601, the integrated parking lot control server may check whether the call connection request is received through a path other than the call device included in the local parking system. For example, the integrated parking lot control server may check which path the call is requested by checking the identification information of the call device requesting connection with the agent. The identification information may include a phone number or a unique assignment symbol of a calling device, an identification code or a phone number of a user terminal, a communication network identifier, and information equivalent thereto. If the call connection request is not received from the user terminal, it may be determined that the call connection request has been received from the call device located in the local parking system, and step 603 may be performed. If the call connection request is received from the user terminal, it may be connected to step 605 .

In step 603, the integrated parking lot control server may determine that the consultation call request is received from the call device, and check the local parking system in which the call device is located based on the identification information of the call device. The integrated parking lot control server can provide the parking lot information of the local parking system directly to the agent connected to the customer by checking the local parking system where the customer who requested consultation with the agent is located.

In step 605, the integrated parking lot control server determines that the consultation call request has been received from the user terminal, searches the database to determine whether there is vehicle information corresponding to the user terminal. For example, the parking lot integrated control server compares the identification information (phone number) of the user terminal with a data set such as membership information stored in the database, and vehicle information stored together when the identification information of the user terminal is stored (vehicle number) can be checked. For another example, the parking lot integrated management server may search the call center use history of the identification information (phone number) of the user terminal in the database. The call center use history may be stored by matching identification information of the user terminal with vehicle information. Although the data set has been described as an example of membership information, the present invention is not limited thereto, and any data set in which identification information of the user terminal 513 and vehicle information are mapped may be used. For example, the data set may be obtained from an auto insurance company. As another example, the data set may be obtained from a rental car service company. In this way, when searching for vehicle information matched with the identification information of the user terminal from the data set stored in the database, the data set informs the user in advance that the integrated parking lot control server delegates the authority to use the data set. consent may have been sought.

In step 605, the integrated parking lot control server may proceed to step 607 when it is determined that there is no vehicle information corresponding to the user terminal. In step 607, the integrated parking lot control server may directly obtain vehicle information from the user terminal. In an embodiment, the integrated parking lot control server may provide an interactive voice response service for requesting input of a vehicle number to the user terminal. The integrated control server may obtain vehicle information by providing a guide voice requesting input of vehicle information to the customer, and accepting a combination of the customer pressing the keypad of the user terminal selectively.

In another embodiment, the integrated parking lot control server uses the base station of the public switched telephone network to which the signal requesting connection with the agent from the user terminal is connected (or introduced) to check the local parking system where the user terminal is expected to be located. have. This will be described in detail with reference to FIG. 7 showing a conceptual diagram in which the integrated parking lot control server uses the base station of the public switched telephone network to check the local parking lot system in which the user terminal is located.

Referring to FIG. 7 , a customer experiencing inconvenience in using the parking lot may be connected using the parking lot integrated control server 720 and the public switched telephone network 730 in order to make a call connection with a counselor using the user terminal 710 . In this case, the user terminal 710 may pass through the base station 731 as a part of the public switched telephone network 730 . In other words, the base station 731 is a network infrastructure that provides wireless communication to the user terminal 710 . The base station 731 has a coverage 732 defined as a certain geographic area based on a distance over which signals can be transmitted. In addition to the base station (base station), the base station 731 is an 'access point (AP)', an 'eNodeB (eNodeB)', a '5G node (5th generation node)', a 'next generation nodeB' , gNB)', 'wireless point', 'transmission/reception point (TRP)', 'beacon' or other terms having an equivalent technical meaning. In this case, the integrated parking lot control server 720 may confirm that the local parking lot 741 located within the corresponding coverage 732 is the local parking lot where the user terminal 710 is located, that is, the local parking lot where the customer is located. Local parking lots 742 and 743 other than the corresponding coverage 732 may not be identified as the local parking lot in which the user terminal 710 is located.

In another embodiment, the integrated parking lot control server 720 is a user terminal 710 using various positioning technologies such as a global positioning system (GPS), a wi-fi positioning system (WPS), a cellular positioning system (CPS), and triangulation. ) can be tracked. As another example, the integrated parking lot control server 720 may confirm the parking location by triangulation performed by at least three or more base stations. Positioning technology is cell ID (Cell ID) method, enhanced cell ID (Enhanced cell ID) method, AOA (Angle of Arrival) method, TOA (Time of Arrival) method, TDOA (Time Difference of Arrival) method, or RSSI (Received) method Signal Strength Indication) may be at least one of the methods. Accordingly, the integrated parking lot control server 720 may more accurately determine the location of the local parking lot in which the user terminal 710 is located even if a plurality of local parking lots are in the coverage of one base station.

In another embodiment, an agent connected to the user terminal may directly ask the customer for vehicle information and obtain vehicle information through information directly called by the user. The counselor can check the parking lot where the customer is located and solve the problems faced by the customer by directly inputting vehicle information into the control system program running in the monitoring device.

When the integrated parking control server confirms that there is vehicle information corresponding to the user terminal, or directly obtains vehicle information from the user terminal, the processor proceeds to step 609 . In step 607, the integrated parking lot control server may check the local parking lot in which the customer's vehicle is recently parked by using the confirmed vehicle information. The local parking lot identified through the search may be a local parking lot in which the customer of the user terminal is currently located.

Most parking lots include one entry/exit route. Therefore, when a user experiences inconvenience when entering and exiting the parking lot, it is important to quickly solve the problem that occurs when entering and exiting the parking lot, since it may cause inconvenience of wasting not only the user but also other users' time. As described above, the central control system for responding to parking lot customers according to an embodiment of the present disclosure allows the customer to immediately check the parking lot information of the local parking lot where the customer is located even when a call is connected to the counselor using the user terminal. In this way, it is possible to provide prompt consultations to customers.

8 illustrates an example computer program product 800 that may be used in a parking lot integrated control server for parking lot customer service, in accordance with at least some embodiments of the present disclosure. An example computer program product 800 is provided using, for example, a signal bearing medium 802 . In some embodiments, the signal-bearing medium 802 of one or more computer program products 800 may include a computer-readable medium 806 , a recordable medium 808 , and/or a communication medium 810 .

Instructions 804 included in the signal containing medium 802 are, for example, the local parking lot system 100 illustrated in FIG. 1 , the integrated parking lot control server 120 , the control center 130 and the monitoring included therein may be executed by a computing device, such as device 131 . The instructions 804, when executed, may cause the computing device to perform operations for serving customers in the parking lot.

The foregoing description of the present application is for illustration, and those of ordinary skill in the art to which the present application pertains will understand that it can be easily modified into other specific forms without changing the technical spirit or essential features of the present application. Therefore, it should be understood that the embodiments described above are illustrative in all respects and not restrictive. For example, each component described as a single type may be implemented in a distributed manner, and likewise components described as distributed may also be implemented in a combined form.

Above, the subject to be claimed in the present disclosure has been specifically examined. The claimed subject matter in this disclosure is not limited in scope to the specific implementations described above. For example, in some implementations it may be in the form of hardware used operatively on a device or combination of devices, in other implementations it may be implemented in the form of software and/or firmware, and in still other implementations it may be in the form of a signal bearing medium; may include one or more articles, such as storage media. Herein, a storage medium such as a CD-ROM, a computer disk, a flash memory, etc. is an instruction that, when executed by a computing device such as a computing system, a computing platform, or other systems, may cause the processor to execute according to the embodiments described above. can be saved. Such computing devices may include one or more processing units or processors, one or more input/output devices such as a display, keyboard and/or mouse, and one or more memory such as static random access memory, dynamic random access memory, flash memory and/or hard drives. may include

On the other hand, whether to implement a system as hardware or software is a design choice issue that generally represents a trade-off between cost and efficiency. In the present disclosure, there are various means (eg, hardware, software and/or firmware) that may be affected by processes, systems, and other technologies, and the preferred means are the processes and/or systems and/or other technologies used by the process and/or systems and/or other technologies. It will change depending on the context in which it is used. For example, if the implementer determines that speed and accuracy are paramount, the implementer may choose primarily hardware and/or firmware means; if flexibility is paramount, the implementor may select primarily a software implementation; Or, alternatively, the implementer may choose any combination of hardware, software and/or firmware.

In the foregoing detailed description, various embodiments of apparatus and/or processes have been described by way of block diagrams, flow diagrams, and/or other examples. Such block diagrams, flow diagrams, and/or other examples will include one or more functions and/or operations, and those skilled in the art will recognize that each function and/or operation within the block diagrams, flow diagrams, and/or other examples may be implemented in hardware, software, firmware, Or it will be understood that they may be implemented individually or collectively by any combination thereof. In one embodiment, some portions of the subject matter described in the present disclosure may be implemented through an Application Specific Integrated Circuit (ASIC), a Field Programmable Gate Array (FPGA), a Digital Signal Processor (DSP), or other form of integration. In contrast, some aspects of embodiments of the present disclosure include one or more computer programs running on one or more computers (eg, one or more programs running on one or more computer systems), one or more programs running on one or more processors ( writing code for software and/or firmware, which may be equally implemented in whole or in part as, for example, one or more programs running on one or more microprocessors), firmware, or substantially any combination thereof; and/or the design of the circuit is within the skill of those skilled in the art in light of the present disclosure. In addition, those skilled in the art will appreciate that the mechanisms of the subject matter of this disclosure may be distributed in various forms of program products, and examples of the subject matter of this disclosure are irrespective of the particular type of signal bearing medium used to actually perform the distribution. will be understood to apply.

While specific exemplary techniques have been described and illustrated herein using various methods and systems, those skilled in the art will understand the possibility of various other modifications or equivalents permutations without departing from the claimed subject matter. Additionally, many modifications may be made to adapt a particular situation to the teachings of the claimed subject matter without departing from the central concepts described herein. Accordingly, it is intended that claimed subject matter not be limited to the specific examples disclosed, but that such claimed subject matter may also include all embodiments falling within the scope of the appended claims and their equivalents.

Throughout the present disclosure, when a part is "connected" with another part, this includes not only the case of being "directly connected" but also the case of being "electrically connected" with another element interposed therebetween. do. In addition, throughout the present disclosure, when a member is said to be located "on" another member, this includes not only a case in which a member is in contact with another member but also a case in which another member is present between the two members. Furthermore, throughout the present disclosure, when a part "includes" a certain component, it means that other components may be further included, rather than excluding other components, unless otherwise stated. As used herein, the terms "about," "substantially," and the like, to the extent used in the present disclosure, are used in a sense at or close to the numerical value when the manufacturing and material tolerances inherent in the stated meaning are presented, and to aid in the understanding of the present application. It is used to prevent an unconscionable infringer from using the mentioned disclosure in an unreasonable way.

The scope of the present disclosure is indicated by the following claims rather than the above detailed description, and all changes or modifications derived from the meaning and scope of the claims, and their equivalent concepts are interpreted as being included in the scope of the present application. should be

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Claims (11)

In the method performed in the integrated parking lot control server in the central control system for parking lot customer service, the central control system includes a plurality of local parking lot systems, the integrated parking lot control server and a control center, and the plurality of local parking lot systems include: Each includes a parking lot management device and a call device, wherein the parking lot management device and the parking lot integrated control server are connected through a public data exchange network, and the call device and the parking lot integrated control server are connected through a public switched telephone network different from the public data exchange network It is connected, and the method performed in the integrated parking lot control server is:
Receiving a signal requesting connection with an agent from the communication device of the local parking system through the public switched telephone network;
checking identification information of the call device;
checking the local parking lot system mapped to the identification information;
receiving parking lot information from a parking lot management device of the mapped local parking lot system through the public data exchange network;

connecting a monitoring device of an agent of the control center and the call device; and
Transmitting the parking lot information of the mapped local parking lot system to the connected agent's monitoring device,
The parking lot information includes at least one of log data and hardware error codes of the local parking lot system,
The monitoring device is configured to display a graphical user interface indicating the parking lot information when receiving the parking lot information,
How it is performed in the parking lot integrated control server. delete According to claim 1,
The step of connecting the monitoring device of the agent of the control center and the call device includes:
at least one agent of the control center accessing the central control system through the monitoring device;
identifying at least one monitoring device connected to the control system; and
Connecting one monitoring device among at least one monitoring device connected to the control system and the call device
How it is performed in the parking lot integrated control server. According to claim 1,
The step of receiving the parking lot information through the public data exchange network is performed in real time, the method performed in the integrated parking lot control server. delete According to claim 1,
receiving a signal requesting connection with a counselor from a user terminal through the public switched telephone network;
checking whether there is vehicle information corresponding to the user terminal; and
Further comprising the step of identifying a local parking system in which the user terminal is located based on the identified vehicle information,
How it is performed in the parking lot integrated control server. 7. The method of claim 6,
Checking whether there is vehicle information corresponding to the user terminal includes:
Searching from member information stored in a database or a control center use history, comprising the step of checking vehicle information mapped to the identification information of the user terminal,
How it is performed in the parking lot integrated control server. 7. The method of claim 6,
In the step of checking whether there is vehicle information corresponding to the user terminal, when it is confirmed that there is no vehicle information corresponding to the user terminal, an interactive voice response for requesting vehicle information is transmitted to the user terminal, , further comprising the step of obtaining vehicle information input by the user into the user terminal in response thereto
How it is performed in the parking lot integrated control server. According to claim 1,
receiving a signal requesting connection with a counselor from a user terminal through the public switched telephone network;
identifying a base station of the public switched telephone network to which a signal requesting connection with a counselor is connected from the user terminal; and
To check the local parking system of a preset distance from the location of the base station
further comprising steps,
How it is performed in the parking lot integrated control server. According to claim 1,
The integrated parking lot control server includes a parking lot management module and a communication module, the parking lot management module and the parking lot management device of each of the plurality of local parking lots are connected through the public data exchange network, and the communication module and the plurality of local parking lots are each The call devices of the are connected through the public switched telephone network,
How it is performed in the parking lot integrated control server. As a computer program stored in a computer-readable recording medium for customer service in a parking lot, the central control system includes a plurality of local parking systems, an integrated parking control server and a control center, and the plurality of local parking systems are each a parking management device and a call device, wherein the parking lot management device and the parking lot integrated control server are connected through a public data exchange network, the call device and the parking lot integrated control server are connected through a public switched telephone network different from the public data exchange network, and the computer When the program is executed, the integrated parking lot control server causes the
receiving a signal requesting connection with an agent from the communication device of the local parking system through the public switched telephone network;
check identification information of the call device;
check the local parking system mapped to the identification information;
receiving parking lot information from the parking lot management device of the mapped local parking lot system through the public data exchange network;
connecting a monitoring device of an agent of the control center and the call device;
to transmit the parking lot information of the mapped parking lot system to the monitoring device of the connected agent,
The parking lot information includes at least one of log data and hardware error codes of the local parking lot system,
The monitoring device is configured to display a graphical user interface indicating the parking lot information when receiving the parking lot information
A computer program stored in a computer-readable recording medium.

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