KR102320400B1 - Customer assignment system that assigns customers based on the organization's attendance rate - Google Patents

Abstract

According to one embodiment of a technical idea of the present invention, a customer assignment system is connected to employee terminals through a network. The customer assignment system comprises: an employee database storing employee groups to which employees belong; an attendance confirmation unit for receiving attendance state information for a predetermined period of the employees; and a customer assignment unit configured to calculate an employee attendance day number which is a day number which is made by allowing each employee to attend for the predetermined period from the attendance state information and calculate an employee group attendance day which is a day number by summing employee attendance day numbers of the employees belonging to individual employee groups to assign employee groups to customers based on the employee group attendance day.

Description

Customer assignment system that assigns customers based on the organization's attendance rate

The present invention relates to a customer assignment system for allocating customers based on the attendance ratio of an organization, and more particularly, to a customer who has visited a business place in a sales organization, but to the ratio of attendance for a predetermined period of the sales organization. It relates to a customer assignment system for assigning customers to a sales organization based on them.

In general, most of the customers who directly visit business sites such as sales offices and product display stores are customers who visit voluntarily by their own will, and these customers are highly likely to be customers with a strong intention to conclude a contract or purchase a product.

These visiting customers are very important customers for sales organizations whose remuneration is determined by sales performance, and how many of these customers are allocated is a very important issue for sales organizations.

However, equally allocating customers to a sales organization that lacks personnel to consult with customers and a sales organization that has enough people to consult with customers may increase customer waiting time and reduce work efficiency. In addition, not supplying a large number of customers to a large sales organization due to its excellent sales force may result in lowering the contract success rate of the entire company, so it is not a desirable customer allocation method.

Therefore, although many studies have been conducted on an efficient allocation method for visiting customers, it is a reality that satisfactory results have not yet been obtained.

The customer allocation system according to the technical idea of the present invention provides a customer allocation system that differentially allocates visiting customers to an employee group based on the number of work days of the employee group to which the employees belong.

The technical task to be achieved by the customer assignment system according to the technical spirit of the present invention is not limited to the tasks mentioned above, and another task not mentioned will be clearly understood by those skilled in the art from the following description.

The customer assignment system according to an embodiment according to the technical spirit of the present invention is a customer assignment system connected to the employee terminals and a network, the employee database for storing the employee groups to which the employees belong; Attendance confirmation unit for receiving the attendance status information for a predetermined period of the employees; and the number of days each employee went to work during the predetermined period (hereinafter referred to as "employee attendance days") from the attendance status information, and the number of days that the employees belonging to each employee group went to work (hereinafter referred to as "employee group attendance") number of days"), and may include a customer assignment unit for allocating customers to the employee groups based on the number of days the employee group works.

allocating, by the customer allocator, a converted score of 1 to an employee group having the smallest number of working days for the employee group (hereinafter referred to as "the lowest working day employee group"); allocating a value obtained by dividing the number of employee group attendance days of the remaining employee groups by the number of employee group attendance days of the lowest number of employee groups as a converted score for each employee group; and assigning the customers to the employee groups in proportion to the scaled score.

The step of allocating customers to the employee groups in proportion to the converted score may include rounding the converted score to an integer when the first decimal digit of the converted score is equal to or greater than a predetermined reference value.

The step of allocating customers to the employee groups in proportion to the converted score may include: (a) allocating the customers corresponding to the integer from the employee group having the greatest integer converted score first; (b) after step (a), allocating the customers corresponding to the integer to the employee group having the next highest integer conversion score; (c) repeating the step (b) until the converted score is greater than 1 for a group of employees; (d) assigning one customer to the lowest working day employee group; and (e) repeating steps (a) to (d) in order.

The predetermined period is a predetermined number of days of three or more days, until the predetermined number of days, one customer is assigned to each employee group in order on the first day, and from the second day to the day before the predetermined number of days, the number of days before each Customers can be assigned to each group of employees by calculating a scaled score based on the number of days the group of employees have been present during the period.

assigning, by the customer allocator, an employee conversion score of 1 to an employee with the smallest number of days to attend (hereinafter referred to as an "employee with the lowest attendance days") within the employee group when the customer is assigned to the employee group; allocating a value obtained by dividing the number of employee attendance days of the remaining employees by the employee attendance days of the lowest working day employee as an employee conversion score for each employee; and allocating customers to the employees in proportion to the employee scaled score.

The customer assignment system, a customer database for storing customer information input from the customer terminal; And when the customer is assigned to the employee, the employee is assigned to the employee in charge of the customer, and may further include a customer information transmission unit for transmitting the customer information to the employee terminal of the employee.

The customer information transmission unit may further include an employee call unit that transmits a call signal to an employee terminal of an employee in charge of the customer when the customer revisits the business site.

The customer assignment system further comprises an attendance record generating unit installed in the business place and displaying an identifier image that is changed every predetermined time on the screen, wherein the attendance record generating unit transmits the attendance record generating unit to the attendance confirmation unit whenever the identifier image is changed, When the employee terminal scans the identifier image and transmits it to the attendance confirmation unit, the attendance confirmation unit may determine that the employee has gone to work if the identifier image last transmitted by the attendance record generator and the identifier image transmitted by the employee terminal are the same.

The attendance record generating unit includes: a rule generation module that divides the identifier image data signal to generate a plurality of identifier image data pieces, assigns an address to each of the identifier image data pieces, and generates a combination rule in consideration of the address; a first sending module for transmitting a plurality of identifier image data pieces to the attendance confirmation unit in a random order; and a second sending module for transmitting the combination rule to the attendance confirmation unit, wherein the attendance confirmation unit receives the plurality of pieces of identifier image data and the combination rule transmitted to the attendance confirmation unit, and receives a plurality of identifier image data according to the combination rule A regeneration module for generating identifier image data by combining the pieces may be included.

The attendance record generating unit includes: a partitioning lining module that sets n first partitioning lines in the horizontal direction in the identifier image and m second partitioning lines in the vertical direction (where n and m are natural numbers); Selecting any one of the first partitioning lines and the second partitioning lines, rotating the identifier image of either side around the selected partitioning line (hereinafter referred to as “first rotation axis partitioning line”) in any one direction generating a first layered image by overlapping the identifier image regions on both sides of the first rotation axis partitioning line in two layers, selecting the other one of the first partitioning lines and the second partitioning lines; Rotating the first layered image on either side in either direction around the selected other partitioning line (hereinafter referred to as “the second rotation axis partitioning line”) to rotate the first layered image on both sides of the second rotation axis partitioning line a layering module for performing a layering rule including generating a second layered image by causing the image region to overlap in two layers; a first sending module for transmitting the second layered image to the attendance confirmation unit; and a second sending module that transmits the layering rule to the attendance confirmation unit, wherein the attendance confirmation unit receives the second layered image and the layering rule transmitted to the attendance confirmation unit, and restores the second layered image according to the layering rule. It may include an unlayering module that generates an identifier image.

The customer assignment system according to embodiments according to the technical idea of the present invention differentially allocates visiting customers to the employee group based on the number of work days of the employee group to which the employees belong, so that efficient customer response can be achieved.

The customer assignment system according to the embodiments of the inventive concept may send a prompt notification to the pre-registered staff when the customer revisits.

However, effects that can be achieved by the customer assignment system according to an embodiment of the present invention are not limited to those mentioned above, and other effects not mentioned may be clearly understood by those skilled in the art from the description below. There will be.

In order to more fully understand the drawings cited herein, a brief description of each drawing is provided.
1 is a schematic diagram of a customer placement system according to an embodiment of the present invention;
2 is a flowchart of a customer assignment method of a customer assignment system according to an embodiment of the present invention.
3 is a table illustrating a customer assignment status of a customer assignment system according to an embodiment of the present invention.
4 to 10 are tables illustrating a customer assignment method before a predetermined period of the customer assignment system is completed according to an embodiment of the present invention.
11 shows an implementation screen of the customer assignment system according to an embodiment of the present invention.

Since the present invention can have various changes and can have various embodiments, specific embodiments are illustrated in the drawings and will be described in detail through the detailed description. However, this is not intended to limit the present invention to specific embodiments, and it should be understood that the present invention includes all modifications, equivalents and substitutes included in the spirit and scope of the present invention.

In describing the present invention, if it is determined that a detailed description of a related known technology may unnecessarily obscure the gist of the present invention, the detailed description thereof will be omitted. In addition, numbers (eg, first, second, etc.) used in the description process of the present specification are only identifiers for distinguishing one component from other components.

In addition, in this specification, when a component is referred to as "connected" or "connected" with another component, the component may be directly connected or directly connected to the other component, but in particular It should be understood that, unless there is a description to the contrary, it may be connected or connected through another element in the middle.

In addition, in the present specification, two or more components may be combined into one component, or one component may be divided into two or more for each more subdivided function. In addition, each of the components to be described below may additionally perform some or all of the functions of other components in addition to the main functions that each component is responsible for, and some of the main functions of each of the components are different It goes without saying that it may be performed exclusively by the component.

Hereinafter, embodiments according to the technical spirit of the present invention will be described in detail in turn.

1 is a schematic diagram of a customer placement system according to an embodiment of the present invention; 2 is a flowchart of a customer assignment method of a customer assignment system according to an embodiment of the present invention.

The customer assignment system 100 according to an embodiment of the present invention may be connected to the employee terminals 10 and the network 50 through the employee database 110 , the attendance confirmation unit 120 , the customer assignment unit 130 . ), a customer database 140 , a customer information transmission unit 150 , an employee call unit 160 , and an attendance record generation unit 170 .

The employee may use the employee terminal 10 to access the customer assignment system 100 to send and receive signals to and from the customer assignment system 100 . The customer assignment system 100 displays a web page through a web browser driven by the employee terminal 10 and accesses the customer assignment system 100 after logging in from the web page, or assigns a customer to the employee terminal 10 An application accessible to the system 100 may be installed and driven.

The employee terminal 10 may be implemented as a computer that can connect to a remote server or terminal through the network 50 . Here, the computer may include, for example, a laptop equipped with a web browser, a desktop, and a laptop. In addition, the employee terminal 10 may be implemented as a terminal device that can connect to a remote server or terminal through the network 50 . The terminal device is, for example, a wireless communication device that ensures portability and mobility, and includes a Personal Communication System (PCS), a Global System for Mobile communications (GSM), a Personal Digital Cellular (PDC), a Personal Handyphone System (PHS), and a PDA (Personal Communication System). Personal Digital Assistant), International Mobile Telecommunication (IMT)-2000, Code Division Multiple Access (CDMA)-2000, W-Code Division Multiple Access (W-CDMA), Wireless Broadband Internet (Wibro) terminals, smartphones, It may include all kinds of handheld-based wireless communication devices such as a smart pad, a tablet PC, and the like.

Here, the network 50 means a connection structure capable of exchanging information between each node, such as a plurality of terminals and servers, and an example of such a network includes a 3rd Generation Partnership Project (3GPP) network, a Long Long (LTE) network. Term Evolution) network, 5G network, WIMAX (World Interoperability for Microwave Access) network, Internet, LAN (Local Area Network), Wireless LAN (Wireless Local Area Network), WAN (Wide Area Network), PAN (Personal Area) Network), a Bluetooth (Bluetooth) network, a satellite broadcasting network, an analog broadcasting network, a Digital Multimedia Broadcasting (DMB) network, etc. are included, but are not limited thereto.

The employee database 110 may store employee groups to which the employees belong (S100). Here, the employees may be salespeople who conduct sales for visiting customers, and the employee group may be a sales headquarters to which the employees belong.

The attendance confirmation unit 120 may receive the attendance status information of the employees for a predetermined period (S120). Here, the "predetermined period" means a period for calculating the number of attendance days that can be a criterion for customer assignment, and the predetermined period is preferably three or more days, and may be one week or the like.

The attendance state information includes information on the employee's attendance date, departure date and time, and outing date and time, and is information generated by the attendance record generating unit 170 , which will be described later. When the employee uses the employee terminal 10, the employee terminal 10 scans the identifier image of the attendance record generation unit 170 and sends it to the attendance confirmation unit 120. can be When an employee scans a fingerprint to the attendance record generating unit 170, and the fingerprint scan information is transmitted to the attendance confirmation unit 120 by the attendance record generating unit 170 could be The transmitted fingerprint scan information may be compared with the employee's pre-stored fingerprint information to confirm the employee's identity.

The customer assignment unit 130 may calculate the number of days each employee went to work during a predetermined period (hereinafter, "the number of days that an employee went to work during a predetermined period" is referred to as "the number of days that an employee went to work") from the attendance status information. An employee whose attendance date and time is transmitted to the attendance confirmation unit 120 may set the number of days the employee goes to work as one day.

Subsequently, the customer assignment unit 130 is the number of days in which the number of days to attend by employees of the employees belonging to each employee group is added (hereinafter, "the number of days in which employees belonging to the employee group are added to the attendance of employees" is referred to as "the number of days to go to the employee group"). can be calculated (S130).

The customer assignment unit 130 may differentially allocate customers to the employee groups based on the number of days to attend the employee group ( S140 ). For example, customers may be assigned to groups of employees in proportion to the number of days that the group of employees are present. An example of a specific customer allocation method is as follows.

3 is a table illustrating a customer assignment status of a customer assignment system according to an embodiment of the present invention. This is a table calculated with a predetermined period of one week.

The customer allocating unit 130 may assign a converted score of 1 to an employee group having the smallest number of working days for the employee group (hereinafter, referred to as a “lowest working day employee group”). In FIG. 3 , the fourth employee group has 15 people who arrive on the 1st day, 16 people who arrive on the 2nd day, 18 people who go to the 3rd day, 20 people who go to the 4th day, and 16 people who go to the 5th day , and 17 people came to work on the 6th day, and 18 people showed up on the 7th day. Because the fourth employee group has the lowest number of days to attend the employee group, the converted score is 1.

The customer allocating unit 130 may allocate a value obtained by dividing the number of employee group attendance days of the remaining employee groups by the number of lowest attendance days and the employee group attendance days of the employee group as a converted score for each employee group. That is, the customer assignment unit 130 assigns 324, 204, 288, and 192, which are the number of days of the first employee group, the second employee group, the third employee group, and the fifth employee group, to the employee group to the fourth employee group. 2.7, 1.7, 2.4, and 1.6, which are values obtained by dividing the number of days by 120, are assigned as converted scores for the first employee group, the second employee group, the third employee group, and the fifth employee group, respectively.

The customer assignment unit 130 may assign customers to the employee groups in proportion to the converted score.

First, when the first decimal digit of the converted score is equal to or greater than a predetermined reference value, the converted score may be rounded to an integer. For example, if the predetermined reference value is set to 7, the converted score of the first group of employees is changed from 2.7 to 3, the reduced score of the second group of employees is changed from 1.7 to 2, and the reduced score of the third group of employees is changed from 2.4 to 2, and the converted score of the fifth employee group is changed from 1.6 to 1.

The customer allocating unit 130 may first allocate customers corresponding to integer values from the employee group having the largest integer conversion score. If the integer values are the same, the assignment order can be determined in the order of the converted points before being converted to integers.

The customer first is assigned to the group of employees with the highest integer scaled score, then the customer with that integer scaled value is assigned to the employee group with the next highest integer scaled score, and in this way the employee with a scaled score greater than 1 You can iterate through groups to assign customers. And finally, you can assign one customer to the group of employees with the lowest number of days worked. Subsequent customers may be assigned to staff groups repeatedly in the same manner. The customer allocation criteria set in this way may be applied throughout the following week, the first week's criteria may be applied as a monthly basis, and there may be various criteria maintenance periods.

For example, assigning visiting customers 3 to 1st staff group, 2 to 3rd staffing group, 2 to 2nd staffing group, 1 to 5th staffing group, , one person is assigned to the 4th employee group, and from the 10th customer, the visiting customer is assigned in the same manner from the 1st employee group in order.

Alternatively, one visiting customer is assigned to each of the first staff group, the third staff group, the second staff group, the fifth staff group, and the fourth staff group in order, and from the sixth visitor to the first After allocating one visiting customer to the employee group, the 3rd employee group, and the 2nd employee group in order, the ninth customer is assigned to the 1st employee group, and then from the 10th customer and from the first employee group in the same way. Visiting customers can also be assigned sequentially.

Until a predetermined period of time, the customer assignment unit 130 equally allocates one customer to each employee group in order on the first day, and from the second day until the predetermined period, each employee for the preceding days Customers can be assigned to each group of employees by calculating a scaled score based on the number of days in the group.

4 to 9 are tables illustrating a customer assignment method before a predetermined period of the customer assignment system is completed according to an embodiment of the present invention.

On the first day, customers are equally assigned to each group of employees as shown in FIG. 4 .

On the second day, as shown in FIG. 5 , the converted score of the fourth employee group having the smallest number of employee group attendance days on the first day is 1 based on the number of employee group attendance days on the first day. 3.1, 1.7, which is the number of employee group attendance days of 47, 25, 35, 21 divided by 15 employee group attendance days of employee group 1, 2, 3, and 5 , 2.3, and 1.4 as the reduced scores for the first, second, third, and fifth staff groups, respectively. If the first decimal place of the converted score is 7 or more, rounding to make the converted score an integer, the converted score of the first group of employees is changed from 3.1 to 3, the converted score of the second group of employees is changed from 1.7 to 2, The reduced score for group 3 will change from 2.3 to 2, and the reduced score for group 5 will change from 1.4 to 1. Based on the obtained integer, 3 visiting customers are assigned to the first staff group, 2 people are assigned to the third staff group, 2 people are assigned to the second staff group, and 1 person is assigned to the fifth staff group. can be assigned, and one person can be assigned to the 4th employee group, and from the 10th customer, the visiting customer is assigned in the same way from the 1st employee group in order.

On the third day, as shown in FIG. 6 , the converted score of the fourth employee group having the smallest number of employee group attendance days is 1 based on the number of employee group attendance days on the first and second days. 2.8, 1.6, which is 87, 51, 73, 55, the number of employee group attendance days for the first, second, third, and fifth employee groups divided by 31, the number of employee group attendance days for the fourth employee group. , 2.4, and 1.8 are assigned as the reduced scores for the first, second, third, and fifth staff groups, respectively. If the first decimal place of the converted score is 7 or more, rounding to make the converted score an integer, the converted score of the first group of employees is changed from 2.8 to 3, the converted score of the second group of employees is changed from 1.6 to 1, and the converted score of the second group is changed from 1.6 to 1, The reduced score for group 3 will change from 2.4 to 2, and the reduced score for group 5 will change from 1.8 to 2. Based on the obtained integer, three visiting customers are assigned to the first staff group, 2 people are assigned to the third staff group, 2 people are assigned to the fifth staff group, and 1 person is assigned to the second staff group. can be assigned, and one person can be assigned to the 4th employee group, and from the 10th customer, the visiting customer is assigned in the same way from the 1st employee group in order.

On the fourth day, as shown in FIG. 7 , the converted score of the fourth employee group having the smallest number of employee group attendance days is 1 based on the number of employee group attendance days on the first to third days. 2.9, 79, 113, 85, which is the number of employee group attendance days for the 1st, 2nd, 3rd, and 5th employee groups, divided by the 49 employee group attendance days for the 4th employee group, 2.6, 1.6 , 2.3, and 1.7 as the reduced scores for the first, second, third, and fifth staff groups, respectively. If the first decimal place of the converted score is 7 or more, rounding to make the converted score an integer, the converted score of the first group of employees is changed from 2.6 to 2, the converted score of the second group of employees is changed from 1.6 to 1, and the converted score of the second group is changed from 1.6 to 1. The reduced score for group 3 will change from 2.3 to 2, and the reduced score for group 5 will change from 1.7 to 2. Based on the thus obtained integer, two visiting customers are assigned to the first staff group, 2 people are assigned to the third staff group, 2 people are assigned to the fifth staff group, and 1 person is assigned to the second staff group. can be assigned, and one person can be assigned to the 4th employee group, and from the ninth customer, the visiting customer is assigned in the same way from the 1st employee group in order.

On the fifth day, as shown in FIG. 8 , the converted score of the fourth employee group having the smallest number of employee group attendance days is 1 based on the number of employee group attendance days on the first to fourth days. 2.5, 1.6, which is 175, 109, 158, 114, the number of employee group attendance days in the first, second, third, and fifth employee groups divided by 69, the number of employee group attendance days in the fourth employee group. , 2.3, and 1.7 as the reduced scores for the first, second, third, and fifth staff groups, respectively. If the first decimal place of the converted score is 7 or more, rounding to make the converted score an integer, the converted score of the first group of employees is changed from 2.5 to 2, the converted score of the second group of employees is changed from 1.6 to 1, The reduced score for group 3 will change from 2.3 to 2, and the reduced score for group 5 will change from 1.7 to 2. Based on the thus obtained integer, two visiting customers are assigned to the first staff group, 2 people are assigned to the third staff group, 2 people are assigned to the fifth staff group, and 1 person is assigned to the second staff group. can be assigned, and one person can be assigned to the 4th employee group, and from the ninth visiting customer, the visiting customers are assigned in the same way from the 1st employee group in order.

On the 6th day, as shown in FIG. 9 , the converted score of the fourth employee group having the smallest number of employee group attendance days is 1 based on the number of employee group attendance days on the first to fifth days. 2.2, 140, 202, 140, which is the number of employee group attendance days in the first, second, third, and fifth employee groups, divided by 85, the number of employee group attendance days in the fourth employee group, 2.6, 1.6 , 2.4, and 1.4 as the reduced scores for the first, second, third, and fifth staff groups, respectively. If the first decimal place of the converted score is 7 or more, rounding to make the converted score an integer, the converted score of the first group of employees is changed from 2.6 to 2, the converted score of the second group of employees is changed from 1.6 to 1, and the converted score of the second group is changed from 1.6 to 1. The reduced score of group 3 is changed from 2.4 to 2, and the reduced score of group 5 is changed from 1.4 to 1. Based on the obtained integer, two visiting customers are assigned to the first staff group, two are assigned to the third staff group, one person is assigned to the second staff group, and one person is assigned to the fifth staff group. and one person can be assigned to the 4th employee group, and from the 8th visiting customer, the visiting customers are assigned in the same way from the 1st employee group in order.

On the 7th day, as shown in FIG. 10 , the converted score of the fourth employee group having the smallest number of employee group attendance days is 1 based on the number of employee group attendance days on the first to sixth days. 2.7, 1.7, which is the number of employee group attendance days of 278, 172, 246, 167 of employee group 1, 2, 3, and 5 divided by 102, the number of employee group attendance of employee group 4 , 2.4, and 1.6 as the reduced scores for the first, second, third, and fifth staff groups, respectively. If the first decimal place of the converted score is 7 or more, rounding to make the converted score an integer, the converted score of the first group of employees is changed from 2.7 to 3, the converted score of the second group of employees is changed from 1.7 to 2, The reduced score for group 3 will change from 2.4 to 2, and the reduced score for group 5 will change from 1.6 to 1. Based on the obtained integer, 3 visiting customers are assigned to the first staff group, 2 people are assigned to the third staff group, 2 people are assigned to the second staff group, and 1 person is assigned to the fifth staff group. can be assigned, and one person can be assigned to the 4th employee group, and from the 10th customer, the visiting customer is assigned in the same way from the 1st employee group in order.

When a customer is assigned to an employee group, the customer assignment unit 130 may apply the same method as the employee group selection method in determining which employee within the employee group to assign the customer to.

The customer allocating unit 130 may assign an employee conversion score of 1 to an employee having the smallest number of employee attendance days within the employee group (hereinafter, referred to as an “employee with the lowest attendance days”).

The customer allocating unit 130 may allocate a value obtained by dividing the number of days the employees go to work for the remaining employees by the number of days the employees go to work with the lowest number of days to go to work, as the employee conversion score of the corresponding employees.

The customer assignment unit 130 may include allocating customers to employees in proportion to the determined employee conversion score. That is, the method described above may be applied as it is.

The customer database 140 may store customer information input from the customer terminal 20 . The customer information may include a customer's name, age, address, phone number, customer photo, and the like, and may include a customer-specific code assigned to each customer in the customer database 140 . In addition to the customer information input in the customer terminal 20 , the customer assignment date may be input from the customer assignment unit 130 , and the contents of consultation with the customer may be input from the employee terminal 10 .

When a customer is assigned to an employee by the method described above, the customer information transmission unit 150 assigns the employee to the employee in charge of the customer, and transmits the customer information to the employee terminal 10 of the employee together with the customer assignment date can be transmitted Even if the employee consults with many customers, due to the customer information transmitted from the customer information transmission unit 150, the employee can easily recall the contents of the consultation with the customer.

The employee call unit 160 may transmit a call signal to the employee terminal 10 of the employee in charge of the customer when the customer revisits the business site and inputs his or her own customer code. Accordingly, the customer does not repeat the same consultation with different staff, and can meet the staff in charge at any time.

The attendance record generating unit 170 may be installed in the business place and display an identifier image that is changed every predetermined time on the screen. The identifier image may be a combination of figures, numbers, characters, etc., and may be in the form of a QR code.

Attendance record generation unit 170 transmits to the attendance confirmation unit 120 whenever the identifier image is changed, and when the employee terminal 10 scans the identifier image and transmits it to the attendance confirmation unit 120, attendance confirmation The unit 120 may determine that the employee has gone to work if the identifier image transmitted by the attendance record generation unit 170 last and the identifier image transmitted by the employee terminal 10 are the same.

For security of the identifier image transmission, the attendance record generation unit 170 divides the identifier image data signal to generate a plurality of identifier image data pieces, assigns an address to each of the identifier image data pieces, and considers the address. a rule generation module for generating a combination rule; a first sending module for transmitting a plurality of identifier image data pieces to the attendance confirmation unit 120 in an arbitrary order; and a second sending module for transmitting the combination rule to the attendance confirmation unit 120 .

Attendance confirmation unit 120 receives a plurality of pieces of identifier image data and a combination rule transmitted to the attendance confirmation unit 120, and generates identifier image data by combining a plurality of pieces of identifier image data according to the combination rule. It may include a regeneration module.

Alternatively, the attendance record generation unit 170 is a partitioning lining module (here, n and m is a natural number); Selecting any one of the first partitioning lines and the second partitioning lines, rotating the identifier image of either side around the selected partitioning line (hereinafter referred to as “first rotation axis partitioning line”) in any one direction generating a first layered image by overlapping the identifier image regions on both sides of the first rotation axis partitioning line in two layers, selecting the other one of the first partitioning lines and the second partitioning lines; Rotating the first layered image on either side in either direction around the selected other partitioning line (hereinafter referred to as “the second rotation axis partitioning line”) to rotate the first layered image on both sides of the second rotation axis partitioning line a layering module for performing a layering rule including generating a second layered image by causing the image region to overlap in two layers; a first sending module for transmitting the second layered image to the attendance confirmation unit 120; and a second sending module for transmitting the layering rule to the attendance confirmation unit 120 , wherein the attendance confirmation unit 120 receives the second layered image and the layering rule transmitted to the attendance confirmation unit 120 , and layering and an unlayering module for generating the identifier image by restoring the second layered image according to a rule.

The functional operations described in this specification and the embodiments related to the present subject matter can be implemented in a digital electronic circuit, computer software, firmware, or hardware, including the structures disclosed herein and structural equivalents thereof, or in a combination of one or more thereof do.

Embodiments of the subject matter described herein are one or more computer program products, ie one or more modules directed to computer program instructions encoded on a tangible program medium for execution by or for controlling the operation of a data processing device. can be implemented. A tangible program medium may be a radio wave signal or a computer-readable medium. A radio wave signal is an artificially generated signal, eg a machine generated electrical, optical or electromagnetic signal, that is generated to encode information for transmission to an appropriate receiver device for execution by a computer. The computer-readable medium may be a machine-readable storage device, a machine-readable storage substrate, a memory device, a combination of materials that affect a machine-readable radio wave signal, or a combination of one or more of these.

A computer program (also known as a program, software, software application, script or code) may be written in any form of programming language, including compiled or interpreted language or a priori or procedural language, and may be written as a stand-alone program or module; It can be deployed in any form, including components, subroutines, or other units suitable for use in a computer environment.

A computer program does not necessarily correspond to a file in a file system. A program may be in a single file provided to the requested program, or in multiple interacting files (eg, files that store one or more modules, subprograms, or portions of code), or portions of files that hold other programs or data. (eg, one or more scripts stored within a markup language document).

A computer program may be deployed to be executed on a single computer or multiple computers located at one site or distributed over a plurality of sites and interconnected by a communication network.

Additionally, the logic flows and structural block diagrams described herein describe corresponding acts and/or specific methods supported by corresponding functions and steps supported by the disclosed structural means, and corresponding software. It can also be used to build structures and algorithms and their equivalents.

The processes and logic flows described herein may be performed by one or more programmable processors executing one or more computer programs to perform functions by operating on input data and generating output.

Processors suitable for the execution of computer programs include, for example, both general and special purpose microprocessors and any one or more processors of any kind of digital computer. Typically, the processor will receive instructions and data from read-only memory, random access memory, or both.

A key component of a computer is one or more memory devices for storing instructions and data and a processor for executing instructions. In addition, a computer is generally operably coupled to receive data from, transfer data to, or both of one or more mass storage devices for storing data, such as, for example, magnetic, magneto-optical disks or optical disks. or will include However, the computer need not have such a device.

The present description sets forth the best mode of the invention, and provides examples to illustrate the invention, and to enable any person skilled in the art to make or use the invention. This written specification does not limit the present invention to the specific terms presented.

Accordingly, although the present invention has been described in detail with reference to the above-described examples, those skilled in the art can make modifications, changes, and modifications to the examples without departing from the scope of the present invention. In short, in order to achieve the intended effect of the present invention, it is not necessary to separately include all the functional blocks shown in the drawings or follow all the orders shown in the drawings. indicate that it may be within the scope

100: customer assignment system
110: employee database
120: attendance confirmation unit
130: customer assignment department
140: customer database
150: customer information transmission unit
160: staff call
170: attendance record generation unit

Claims (10)

In the customer assignment system connected through the network with the employee terminals,
an employee database storing the employee groups to which employees belong;
Attendance confirmation unit for receiving the attendance status information for a predetermined period of the employees;
The number of days each employee went to work during the predetermined period (hereinafter referred to as "employee attendance days") is calculated from the attendance status information, and the number of days that the employees belonging to each employee group went to work (hereinafter referred to as "employee group attendance days") was added a customer assignment unit that calculates and assigns customers to the employee groups based on the number of days the employee group works; and
It is installed in the business place and includes an attendance record generating unit that displays an identifier image that is changed every predetermined time on the screen,
The attendance record generation unit transmits to the attendance confirmation unit whenever the identifier image is changed,
When the employee terminal scans the identifier image and sends it to the attendance confirmation unit, the attendance confirmation unit determines that the employee has gone to work if the identifier image last transmitted by the attendance record generator and the identifier image transmitted by the employee terminal are the same,
The attendance record generating unit includes: a rule generation module that divides the identifier image data signal to generate a plurality of identifier image data pieces, assigns an address to each of the identifier image data pieces, and generates a combination rule in consideration of the address; a first sending module for transmitting a plurality of identifier image data pieces to the attendance confirmation unit in a random order; and a second sending module for transmitting the combination rule to the attendance confirmation unit, wherein the attendance confirmation unit receives the plurality of identifier image data pieces and the combination rule transmitted to the attendance confirmation unit, and receives a plurality of identifier image data according to the combination rule and a regeneration module that combines the pieces to generate identifier image data.
The method of claim 1,
Customer allotment,
allocating a converted score of 1 to an employee group having the smallest number of working days for the employee group (hereinafter referred to as "the lowest working day employee group");
allocating a value obtained by dividing the number of employee group attendance days of the remaining employee groups by the number of employee group attendance days of the lowest number of employee groups as a converted score for each employee group; and
A customer assignment system comprising using a customer assignment method comprising assigning customers to groups of employees in proportion to a scaled score.
3. The method of claim 2,
Allocating customers to employee groups in proportion to the scaled score comprises:
and rounding to make the converted score an integer when the first decimal digit of the converted score is equal to or greater than a predetermined reference value.
4. The method of claim 3,
Allocating customers to employee groups in proportion to the scaled score comprises:
(a) first allocating customers corresponding to the integer from the employee group having the largest integer conversion score;
(b) after step (a), allocating the customers corresponding to the integer to the employee group having the next highest integer conversion score;
(c) repeating the step (b) until the converted score is greater than 1 for a group of employees;
(d) assigning one customer to the lowest working day employee group; and
(e) repeating steps (a) to (d) in order.
5. The method of claim 4,
The predetermined period is a predetermined number of days of 3 days or more,
Until the predetermined number of days is reached,
On Day 1, each employee group is assigned one customer in turn,
Customer assignment system, characterized in that from the second day to the day before the predetermined number of days, the customer is assigned to each employee group by calculating a converted score based on the number of working days for the employee group during the previous days.
6. The method of claim 5,
customer assignment department
When a customer is assigned to an employee group,
assigning an employee scaled score of 1 to the employee with the smallest number of employee attendance days within the employee group (hereinafter referred to as "the lowest number of days employee");
allocating a value obtained by dividing the number of employee attendance days of the remaining employees by the employee attendance days of the lowest working day employee as an employee conversion score for each employee; and
A customer assignment system comprising the steps of assigning customers to employees in proportion to an employee scaled score.
7. The system of claim 6, wherein the customer assignment system comprises:
a customer database for storing customer information input from the customer terminal; and
When a customer is assigned to an employee, the customer assignment system further comprises a customer information transmission unit for assigning the employee to the employee in charge of the customer, and transmitting the customer information to the employee terminal of the employee.
8. The method of claim 7,
Customer information transmission unit, when the customer revisits the business site, customer assignment system characterized in that it further comprises an employee call unit for transmitting a call signal to the employee terminal of the employee in charge of the customer.
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