KR102265970B1 - System of monitoring and managing kiosk - Google Patents

Abstract

The present invention relates to a system (100) for collectively monitoring and managing a plurality of kiosks of different vendors, different manufacturers or different management agents. Each kiosk (200) includes: a state sensing part (210) for sensing a current state of each kiosk; and an interface part (220) for communication with a user using each kiosk. The system (100) includes: a monitoring part (110) monitoring each kiosk based on a result of the state sensing part (210) of each kiosk; a communication part (120) transmitting and receiving data with each kiosk; and a chatbot part (130) remotely providing a chatbot function, which is required to operate each kiosk, through the communication part (120).

Description

Kiosk monitoring and management system {SYSTEM OF MONITORING AND MANAGING KIOSK}

The present invention relates to a system for integrally monitoring and managing a plurality of kiosks of different vendors, different manufacturers, or different management entities, and more particularly, different vendors, different manufacturers, or different management entities. The optimal maintenance path required for integrated monitoring and management of a plurality of kiosks of It is possible to provide guidance (route guidance), and furthermore, as multiple kiosks are scattered, physical cuts, physical blows, physical shaking, earthquakes, It relates to a kiosk monitoring and management system capable of detecting various threats such as fire or flooding and moving to a pre-designated safe place through transportation means to respond or avoid.

A kiosk is a terminal equipped with specialized hardware and software, providing access to information and applications for communication, commerce, entertainment and education.

Early interactive kiosks resembled pay phone boxes, but are now used in retail stores and food service to improve customer service. Interactive kiosks are typically located in crowded places, such as shops, hotel lobbies, and airports. Through technology interlocking, kiosks can perform various functions and have developed into self-service kiosks.

As a related prior patent document, in the Republic of Korea Patent Publication No. 10-2019-0141410 (Applicant: EasyWith Co., Ltd., Title of the invention: Kiosk service providing system and method {SYSTEM AND METHOD FOR PROVIDING SERVICE USING KIOS}), "The kiosk service providing system according to the present invention includes a display unit for displaying information, a communication unit connecting to a network and performing a communication function, a user information obtaining unit obtaining information of a user who has approached within a preset geo-fence, A kiosk control unit having a kiosk control unit for controlling the display unit, a kiosk installed in a public place, a management server connecting to a network to communicate with the kiosk, an affiliated store terminal connecting to the network and communicating with the kiosk and the management server, and a display unit of the kiosk A content storage unit for storing various contents to be displayed, a user recognition unit for recognizing a user by processing the user information obtained by the user information acquisition unit, and selecting a content according to the user information recognized by the user recognition unit among the contents stored in the content storage unit and a content selection unit to be displayed on the display unit. A technical configuration for selecting the contents displayed on the display unit by distinguishing the content selection unit from a user who has accessed the kiosk for the first time and a user who has accessed it multiple times is disclosed. .

As such, it relates to a system for integrally monitoring and managing a plurality of kiosks of different vendors, different manufacturers, or different management entities, and more specifically, different vendors, different manufacturers, or different management entities. The optimal maintenance path required for integrated monitoring and management of a plurality of kiosks of A kiosk monitoring and management system capable of providing guidance (route guidance) was not disclosed at all.

Furthermore, as multiple kiosks are scattered, in some cases, it detects various threats such as physical cutting, physical damage, physical shaking, earthquake, fire or flooding to the kiosk that may occur in remote areas or in unmanaged locations at night. There was also no disclosure of a kiosk monitoring and management system capable of moving to a pre-designated safe place through transportation means and capable of responding or avoiding it.

Republic of Korea Patent Laid-Open Patent No. 10-2019-0141410 (Applicant: EasyWith Co., Ltd., Title of Invention: Kiosk service providing system and method {SYSTEM AND METHOD FOR PROVIDING SERVICE USING KIOS})

The present invention was created to solve the above problems, and an object of the present invention is to provide a system for integrally monitoring and managing a plurality of kiosks of different vendors, different manufacturers, or different management entities.

In addition, another object of the present invention is to provide an optimal maintenance path or a kiosk that requires emergency maintenance, which is required to integrally monitor and manage a plurality of kiosks from different vendors, different manufacturers, or different management entities. It is to provide a kiosk monitoring and management system capable of resetting the optimal maintenance route when it appears, or providing directions (route guidance) to a kiosk going for maintenance for the first time.

In addition, another object of the present invention is, while a plurality of kiosks are scattered, physical cutting, physical damage, physical shaking, earthquake, fire or physical damage to the kiosk that may occur in a remote area or in a location that is not managed at night in some cases. An object of the present invention is to provide a kiosk monitoring and management system capable of detecting various threats, such as flooding, and moving to a pre-designated safe place through transportation means to respond or avoid.

A kiosk monitoring and management system according to an embodiment of the present invention for achieving the above object is a system 100 for integrally monitoring and managing a plurality of kiosks of different vendors, different manufacturers, or different management entities As such, each kiosk 200 includes a state detection unit 210 for detecting a current state of each kiosk; and an interface unit 220 for communication with a user using each kiosk, wherein the system 100 detects each kiosk based on the result of the state detection unit 210 of each kiosk. monitoring unit 110 to monitor; a communication unit 120 for exchanging data with each of the kiosks; and a chatbot unit 130 that remotely provides a chatbot function necessary for each of the kiosks to operate through the communication unit 120 .

In addition, through the communication unit 120, the maintenance unit 140 that communicates with the smart phone 300 of the maintenance personnel who maintain the plurality of kiosks 200; further comprising, the maintenance unit 140 ) suggests an optimal maintenance path for the day for maintenance of a plurality of kiosks 200 scattered in various locations, and based on the result of the state detection unit 210 of each kiosk, the monitoring unit ( When it is determined that urgent maintenance is required in 110), the optimal maintenance path is reset in consideration of the emergence of a kiosk requiring urgent maintenance, and transmitted to the smart phone 300 through the communication unit 120, and the first A route guide for guiding the user to find the kiosk 200 for maintenance is transmitted to the smart phone 300 through the communication unit 120 .

In addition, the state detection unit 210 includes a physical cut detection unit 211 for detecting the physical cut of each kiosk, a vibration detection unit 212 for detecting vibration of each kiosk, and a temperature of a place where each kiosk is located. A temperature detection unit 213 for detecting, a gas detection unit 214 for detecting a component of air at a place where each kiosk is located, and a water immersion detection unit 215 installed under each kiosk to detect the immersion of each kiosk. may include

Also, each kiosk 200 may further include a moving means providing unit 230 for moving the kiosk.

In addition, the monitoring unit 110, when the physical cutting detection unit 211 detects the physical cutting of the kiosk, the vibration detecting unit 212 is a physical blow to the kiosk, physical shaking or vibration due to an earthquake In the case of detection, when the temperature detection unit 213 detects a temperature above a specific temperature or the gas detection unit 214 detects a specific air component to detect a fire in the place where the kiosk is located, the flood detection unit 215 ) detects the immersion of the kiosk, in the moving means providing unit 230 of the kiosk 200, the unauthorized physical cutting or physical blow, physical shaking, earthquake, fire, and flooding can be avoided. , it is desirable to instruct them to move to a pre-designated safe place.

In addition, each of the kiosks 200, the image acquisition unit 240 for photographing the user or surroundings of each kiosk; may further include.

In addition, the monitoring unit 110 is not permitted to the moving means providing unit 230 of the kiosk 200 only when the image acquisition unit 240 is secondarily verified through the acquired image. It may direct the person to move to a pre-designated safe place where they can avoid physical cutting, physical blows, physical shaking, earthquakes, fires, or flooding.

In addition, it is preferable that the moving means providing unit 230 moves the kiosk 200 to the safe place according to the instruction of the monitoring unit 110 .

In addition, the physical cut detection unit 211 detects an open circuit in a circuit or wiring in the kiosk or when a current or voltage at a specific point in the circuit or wiring in the kiosk deviates from a predetermined value, the physical of the kiosk When it is determined that cutting is detected, and the gas detection unit 214 includes a carbon dioxide sensor, it is preferable to determine that there is a fire in the place where the kiosk is located, when the carbon dioxide component exceeds a specific value.

In addition, the interface unit 220 includes a display 221 , a speaker 222 , and a microphone 223 capable of a user's touch input, and includes a touch input of the display 221 to save power. It is preferable to activate the speaker 222 and the microphone 223 only when is activated.

In addition, when the touch input of the display 221 is activated, the image acquisition unit 240 detects whether the user is an ordinary adult, a disabled person, a child, or an elderly person, It is preferable to automatically adjust the rotation or elevation of the display 221 to fit, automatically adjust the size of the characters displayed on the display 221, or automatically adjust the audio output size of the speaker 222 Do.

In addition, through the image acquisition unit 240, the user identification unit 150 for allocating a unique number to each user of the kiosk; and a usage history storage unit 160 for storing a usage history of the kiosk corresponding to the user's unique number; further comprising: identifying the user through the image acquisition unit 240 and the user identification unit 150 In this case, it is preferable to provide a customized display menu corresponding to the use history storage unit 160 .

In addition, the interface unit 220 includes a display 221 , a speaker 222 , and a microphone 223 capable of a user's touch input, and the chatbot unit 130 is configured to respond to the user's voice message. A speech analysis unit 131 for determining a purpose, a service response generation unit 132 for searching for a service corresponding to the purpose of the voice message analyzed by the speech analysis unit, and tracking the voice message and using the speech analysis unit It may include a conversation tracking management unit 133 that manages the analysis result and the tracking process.

In addition, the chatbot unit 130 further includes a pattern analysis unit 134 for analyzing the pattern analysis of the conversation or service data accumulated in the conversation tracking management unit 133; It is preferable to initially provide a customized service menu corresponding to the analysis result to the identified user on the display.

In addition, the speech analysis unit 131 and the service response generation unit 132 follow a previously stored manual, but in the manual, the sentence n containing the most query words corresponding to the purpose of the user's voice message It is preferable that a number is selected, and the service response generating unit 132 determines a service corresponding to the latest answer among the n sentences as a service, and n is any one of 2 to 5 natural numbers.

Also, the chatbot unit 130 may include a virtual chatbot and a plurality of real chatbots connected to the virtual chatbot.

Here, the speech analysis unit 131 determines the purpose of the user's voice message, converts the user's voice message into text, and performs natural language processing and morphological analysis on the converted text to determine the user's emotion. Recognizing, it is preferable that the service response generating unit 132 selects a real chatbot suitable for the user's emotion from among the plurality of real chatbots, and generates a service response.

According to the kiosk monitoring and management system according to the present invention,

First, it is possible to provide a system for integrally monitoring and managing a plurality of kiosks of different vendors, different manufacturers, or different management entities.

Second, when a kiosk that requires emergency maintenance appears or establishes and provides an optimal maintenance path for integrated monitoring and management of multiple kiosks from different vendors, different manufacturers, or different management entities It is possible to provide an optimal maintenance path by resetting it.

Third, it is possible to provide directions (route guidance) to maintenance personnel who perform maintenance for the first time, and to kiosks that do not appear in normal map apps.

Fourth, as multiple kiosks are scattered, in some cases, it detects various threats such as physical cutting, physical blow, physical shaking, earthquake, fire or flooding to the kiosk that may occur in remote areas or locations that are not managed at night. , it is possible to respond or avoid by moving the expensive kiosk to a pre-designated safe place through a moving means.

Fifth, based on artificial intelligence, a speech analysis module that determines the purpose of a user's voice message, a service response generation module that searches for a service corresponding to the purpose of the message analyzed by the speech analysis module, and a message adjacent to the message are tracked, It is possible to provide management and customized services, including a dialogue tracking management module that manages the results analyzed by the speech analysis module and the tracking process.

Sixth, by accumulating conversation or transaction data and usage history, it is possible to utilize it in subsequent transactions or services through pattern analysis or artificial intelligence.

Seventh, as an emotional chatbot, it does not provide simple transactions, tasks, or services, but recognizes the emotions and emotions of users using the kiosk through speech analysis, etc., and uses a different processing method, i.e., other actual chatbots are used. This makes an emotional chatbot possible. Specifically, if the user is in a general emotional state, it is possible for an actual chatbot that can take an emotional approach considering human joys and sorrows such as angry, sad, and happy states to be in charge.

1 is a block diagram schematically showing a kiosk monitoring and management system according to a preferred embodiment of the present invention.
2 is a block diagram schematically showing the state detection unit 210 of the kiosk monitoring and management system according to a preferred embodiment of the present invention.
3 is a block diagram schematically showing the interface unit 220 of the kiosk monitoring and management system according to a preferred embodiment of the present invention.
4 is a block diagram schematically showing the chatbot unit 130 of the kiosk monitoring and management system according to a preferred embodiment of the present invention.

Hereinafter, preferred embodiments according to the present invention will be described in detail with reference to the accompanying drawings. Prior to this, the terms or words used in the present specification and claims should not be construed as being limited to their ordinary or dictionary meanings, and the inventor should properly understand the concept of the term in order to best describe his invention. Based on the principle that can be defined, it should be interpreted as meaning and concept consistent with the technical idea of the present invention.

Therefore, the configuration shown in the embodiments and drawings described in the present specification is only the most preferred embodiment of the present invention and does not represent all of the technical spirit of the present invention, so at the time of the present application, various It should be understood that there may be equivalents and variations.

(kiosk monitoring and management system)

1 is a block diagram schematically showing a kiosk monitoring and management system according to a preferred embodiment of the present invention.

As shown in Figure 1, the kiosk monitoring and management system according to an embodiment of the present invention, a plurality of different vendors (vendor), different manufacturers (manufacturer) or different management entities (controlling company or entity) It is a system 100 for integrally monitoring and managing a dog or a plurality of kiosks 200 .

In addition, each kiosk 200 includes a state detection unit 210 , an interface unit 220 , a moving means providing unit 230 , and an image acquisition unit 240 . Here, the state detection unit 210 detects the current state of each kiosk 200 , and the interface unit 220 is configured for communication with a user who uses each kiosk 200 .

In addition, the kiosk monitoring and management system 100 includes a monitoring unit 110 , a communication unit 120 , a chatbot unit 130 , a maintenance unit 140 , a user identification unit 150 , and a usage history storage unit 160 . ) is included.

Specifically, the monitoring unit 110 monitors each kiosk 200 based on the result of the state detection unit 210 of each kiosk 200 . The communication unit 120 is configured to exchange data with each kiosk 200 . The chatbot unit 130 remotely provides a chatbot function necessary for each kiosk 200 to operate through the communication unit 120 .

In addition, the maintenance unit 140 is configured to communicate with the smart phone 300 of maintenance personnel who maintain the plurality of kiosks 200 through the communication unit 120 described above. Here, the maintenance unit 140 suggests a maintenance path that is a path that can be optimally maintained on a specific day for maintenance of a plurality of kiosks 200 scattered in various locations. It is possible to provide by utilizing existing maintenance big data.

In addition, when the monitoring unit 110 determines that urgent maintenance is required based on the result of the state detection unit 210 of each kiosk, the optimal maintenance described above in consideration of the appearance of the kiosk requiring urgent maintenance By resetting the route, it can be transmitted to the smart phone 300 of the maintenance personnel through the communication unit 120 .

In addition, a route guide guiding the location of the kiosk so that the newly joined maintenance personnel or the first maintenance kiosk 200 can be found is transmitted to the maintenance personnel's smart phone 300 through the communication unit 120 . do.

(threat detection for kiosks, verification of threat detection and response)

2 is a block diagram schematically showing the state detection unit 210 of the kiosk monitoring and management system according to a preferred embodiment of the present invention.

As shown in FIG. 2 , the state detection unit 210 may include a physical cut detection unit 211 , a vibration detection unit 212 , a temperature detection unit 213 , a gas detection unit 214 , and a water immersion detection unit 215 . can

Specifically, the physical cut detection unit 211 is configured to detect the physical cut of each kiosk 200 , and the vibration detection unit 212 is configured to detect vibration or shaking of each kiosk 200 , and the temperature detection unit 213 . is a configuration for detecting the temperature of a place where each kiosk 200 is located.

In addition, the gas detection unit 214 is configured to detect a component of air in a place where each kiosk 200 is located, and the immersion detection unit 215 is installed at the lower portion of each kiosk 200 to detect submergence of each kiosk 200 . configuration to detect.

Such a state detection unit 210 may be implemented as a separate sensor, but may take the form of newly attaching all sensors so that they can be managed in an integrated manner even by different vendors, different manufacturers, and different management entities. have.

In addition, each kiosk 200 may further include a moving means providing unit 230 for moving the kiosk 200 .

On the other hand, the monitoring unit 110, when the physical cutting detection unit 211 detects the physical cutting of the kiosk 200, the vibration detection unit 212 is a physical blow to the kiosk 200, physical shaking or vibration due to earthquake is detected, the temperature detection unit 213 detects a temperature above a specific temperature, for example, 50 degrees or more, which is difficult to detect unless a fire is detected, or the gas detection unit 214 detects a specific air component, for example, When it detects a case where the amount of carbon dioxide becomes greater than or equal to a specific value and detects a fire at a place where the kiosk 200 is located, when the flood detection unit 215 detects flooding of the kiosk 200, the movement of the kiosk 200 It is preferable to instruct the means providing unit 230 to move to a pre-designated safe place that can avoid unauthorized physical cutting or physical blow, physical shaking, earthquake as a natural disaster, flooding, fire, etc. .

As a specific example, the physical cut detection unit 211 detects a circuit open in a circuit or wiring in the kiosk 200 or a current or voltage at a specific point in the circuit or wiring in the kiosk 200 is predetermined. If it is out of the value, it may be determined that there is a physical cut of the kiosk 200 .

In addition, the gas detection unit 214 includes a carbon dioxide sensor, an oxygen sensor, and a carbon monoxide sensor, so that when the carbon dioxide component or the carbon monoxide component exceeds a specific value, it is determined that there is a fire at the place where the kiosk 200 is located, or the oxygen component When it appears less than this specific value, it may be determined that there is a fire at the place or location where the kiosk 200 is located.

Here, the pre-designated safe place is, for example, if it is determined that a specific person is about to break the kiosk 200 rather than use it, a specific place in a building where it is difficult for an adult male to enter through a pre-stored movement path. will go into The kiosk 200 according to the present invention is a small and mobile kiosk 200, and when it fits into a specific place (home) of a building, it is difficult for an adult male to physically harm it.

In addition, each of the kiosks 200 may further include an image acquisition unit 240 for photographing a user or surroundings of each kiosk.

At this time, the monitoring unit 110, only when the image acquisition unit 240 is secondarily verified through the acquired image, that is, through the image acquisition unit 240 is verified that there is a fire, flooding, physical threat. Only in this case, the moving means providing unit 230 of the kiosk 200 may be instructed to move to a pre-designated safe place that can avoid unauthorized physical cutting, physical damage, physical shaking, earthquake, fire, or flooding. have.

In addition, it is preferable that the moving means providing unit 230 moves the kiosk 200 to a pre-designated safe place according to the instruction of the monitoring unit 110 .

(Interface part)

3 is a block diagram schematically showing the interface unit 220 of the kiosk monitoring and management system according to a preferred embodiment of the present invention.

As shown in FIG. 3 , the interface unit 220 includes a display 221 that allows a user's touch input, a speaker 222 , and a microphone 223 . In order to save power, it is preferable to activate the speaker 222 and the microphone 223 only when the touch input of the display 221 is activated.

In addition, in order to save power, when the touch input of the display 221 is activated, the image acquisition unit 240 is activated to process the acquired image, and whether the user is an ordinary adult, a disabled person, or a child; Detect whether you are old or weak. Through this, the kiosk 200 rotates the display 221 to match the user's gaze or automatically adjusts the elevation so that the display 221 is automatically adjusted, or the size of the characters displayed on the display 221 is automatically adjusted, or the speaker 222 ), it is desirable to automatically adjust the volume of the audio output. Through this, it is possible to provide customized displays for the disabled, children, and the elderly.

Furthermore, through the image acquisition unit 240, a user identification unit 150 for allocating a unique number to each user of the kiosk 200, and a user identification number, for example, a kiosk corresponding to user0123 assigned to a specific user ( 200) further includes a usage history storage unit 160 for storing the usage history. For example, a history of user0123 using service A on kiosk 1 on May 5, 2019 and service B on August 15, 2019 on kiosk 2 may be stored.

In this case, for the user identified through the image acquisition and image processing of the image acquisition unit 240, the use history storage unit 160 to initially provide a customized menu of the display corresponding to the existing use history stored it is possible That is, with respect to user0123, service A and service B may be displayed on the initial display menu in consideration of the use history or use experience.

(Chatbot Department)

4 is a block diagram schematically showing the chatbot unit 130 of the kiosk monitoring and management system according to a preferred embodiment of the present invention.

As shown in FIG. 4 , the chatbot unit 130 includes a speech analysis unit 131 that determines the purpose of the user's voice message, and a service that searches for a service corresponding to the purpose of the voice message analyzed by the speech analysis unit. It may include a response generating unit 132, and a conversation tracking management unit 133 that tracks the voice message and manages the result and tracking process analyzed by the speech analysis unit.

In addition, the chatbot unit 130 further includes a pattern analysis unit 134 that analyzes the pattern analysis of the conversation or service data accumulated in the conversation tracking management unit 133 , and corresponds to the analysis result of the pattern analysis unit 134 . It is possible to initially provide a customized service menu to the identified user in the menu of the display.

At this time, the speech analysis unit 131 and the service response generation unit 132 provide a service response according to a previously stored manual, but in the manual, a query word corresponding to the purpose of the user's voice message (the most It is preferable to select 2 to 5 sentences containing the most frequent tourist destination search) and to determine the service corresponding to the most recent answer among the sentences in the manual as the service to which the service response generating unit 132 responds. .

In addition, the chatbot unit 130 includes a virtual chatbot and a plurality of real chatbots connected to the virtual chatbot, with a real chatbot corresponding to the user's emotions, that is, joy and sorrow, and the user complains, complains, or complains in an angry state. Data can be accumulated by having a real chatbot that responds when the user is in a good mood, and a real chatbot that responds when the user is in a good mood.

In this case, the speech analysis unit 131 determines the purpose of the user's voice message, converts the user's voice message into text (STT conversion), and performs natural language processing and morpheme analysis on the converted text to determine the user's emotion. recognize In this case, it is preferable that the service response generating unit 132 selects a real chatbot suitable for the user's emotion from among a plurality of real chatbots, and generates a service to respond to.

In addition, it is preferable that the sentiment dictionary used when deriving emotions is an expandable variable dictionary in which sentiment words that are machine-learned (deep learning, etc.) are added in the data processing process to the sentiment dictionary that is initially set to indicate emotions. By systematically analyzing previously accumulated data, it is possible to expand the emotional dictionary.

As the user's usage history accumulates, the user can be profiled and set as one of the pre-stored typical personality types. It is also possible to match a real chatbot corresponding to the personality type to make the service respond.

As described above, although the present invention has been described with reference to limited embodiments and drawings, the present invention is not limited thereto, and the technical spirit of the present invention and the following by those of ordinary skill in the art to which the present invention pertains. It goes without saying that various modifications and variations are possible within the scope of equivalents of the claims to be described.

(Explanation of symbols)

100...kiosk integrated monitoring and management system

110...monitoring unit

120...Ministry of Communications

130...Chatbot

131...Speech analysis unit

132...service response department

133... Conversation Tracking Management Department

134...pattern analysis unit

200...kiosk

210...Status Detector

211...Physical cut detection unit

212...Vibration detection unit

213...Temperature detection unit

214...gas detection unit

215... submerged detection unit

220...Interface part

221...display

222...speaker

223...Mic

Claims (14)

A system 100 for integrally monitoring and managing a plurality of kiosks of different vendors, different manufacturers, or different management entities,
Each kiosk 200 includes a state detection unit 210 for detecting a current state of each kiosk; and an interface unit 220 for communication with a user using each of the kiosks;
The system 100 includes a monitoring unit 110 for monitoring each kiosk based on the result of the state detection unit 210 of each kiosk; a communication unit 120 for exchanging data with each of the kiosks; and a chatbot unit 130 that remotely provides a chatbot function necessary for each kiosk to operate through the communication unit 120;
The interface unit 220 includes a display 221 that allows the user's touch input, a speaker 222, and a microphone 223,
The chatbot unit 130 includes a speech analysis unit 131 that determines the purpose of the user's voice message, and a service response generation unit 132 that searches for a service corresponding to the purpose of the voice message analyzed by the speech analysis unit. ), and a conversation tracking management unit 133 that tracks the voice message and manages the results and tracking process analyzed by the speech analysis unit,
The chatbot unit 130 further includes a pattern analysis unit 134 for analyzing the pattern analysis of the conversation or service data accumulated in the conversation tracking management unit 133;
Characterized in that a customized service menu corresponding to the analysis result of the pattern analysis unit 134 is initially provided to the identified user on the display,
Kiosk monitoring and management system.
The method of claim 1,
A maintenance unit 140 that communicates with the smart phone 300 of maintenance personnel who maintains the plurality of kiosks 200 through the communication unit 120;
The maintenance unit 140,
Presenting the optimal maintenance route for the day for maintenance of a plurality of kiosks 200 scattered in various locations,
When the monitoring unit 110 determines that urgent maintenance is required based on the result of the state detection unit 210 of each kiosk, the optimal maintenance path is selected in consideration of the appearance of the kiosk requiring urgent maintenance. Reset and transmit to the smart phone 300 through the communication unit 120,
It characterized in that it transmits to the smart phone 300 through the communication unit 120 a route guide for guiding to find the kiosk 200 for the first maintenance,
Kiosk monitoring and management system.
3. The method of claim 2,
The state detection unit 210,
a physical cut detection unit 211 for detecting the physical cut of each of the kiosks;
a vibration detection unit 212 for detecting vibration of each of the kiosks;
a temperature detection unit 213 for detecting a temperature of a place where each of the kiosks is located;
a gas detection unit 214 for detecting a component of air in a place where each of the kiosks is located; and
It characterized in that it comprises a; immersion detection unit 215 installed at the lower portion of each kiosk to detect the immersion of each kiosk,
Kiosk monitoring and management system.
4. The method of claim 3,
Each kiosk 200, the moving means providing unit 230 for the movement of the kiosk; further comprising,
The monitoring unit 110,
When the physical cutting detection unit 211 detects the physical cutting of the kiosk, when the vibration detection unit 212 detects a physical blow to the kiosk, physical shaking or vibration due to an earthquake, the temperature detection unit 213 When the kiosk detects a temperature above a specific temperature or the gas detection unit 214 detects a specific air component to detect a fire in the place where the kiosk is located, when the water immersion detection unit 215 detects flooding of the kiosk At,
Instructing the moving means providing unit 230 of the kiosk 200 to move to a pre-designated safe place that can avoid the unauthorized physical cutting, physical damage, physical shaking, earthquake, fire, or flooding. to do,
Kiosk monitoring and management system.
5. The method of claim 4,
Each of the kiosks 200, the image acquisition unit 240 for photographing the user or the surroundings of each kiosk; further comprising,
The monitoring unit 110, the moving means providing unit 230 of the kiosk 200 only when the image acquisition unit 240 is secondarily verified through the acquired image, the unauthorized physical characterized by instructing them to move to a pre-designated safe place where they can avoid cutting or physical blows, physical shaking, earthquakes, fires, or flooding;
Kiosk monitoring and management system.
6. The method of claim 5,
The moving means providing unit 230, according to the instruction of the monitoring unit 110, characterized in that the moving the kiosk 200 to the safe place,
Kiosk monitoring and management system.
5. The method of claim 4,
The physical cut detection unit 211 detects a circuit open in the circuit or wiring in the kiosk or when the current or voltage at a specific point in the circuit or wiring in the kiosk deviates from a predetermined value, the physical cut of the kiosk is judged to be detected,
The gas detection unit 214 is provided with a carbon dioxide sensor, characterized in that when the carbon dioxide component exceeds a specific value, it is determined that there is a fire in the place where the kiosk is located,
Kiosk monitoring and management system.
The method of claim 1,
The interface unit 220 includes a display 221 that allows the user's touch input, a speaker 222, and a microphone 223,
In order to save power, the speaker 222 and the microphone 223 are activated only when the touch input of the display 221 is activated,
Kiosk monitoring and management system.
9. The method of claim 8,
When the touch input of the display 221 is activated, through the image acquisition unit 240, it is detected whether the user is an ordinary adult, a disabled person, a child, or an elderly person, so as to match the gaze of the user. characterized in that the display 221 is automatically adjusted to rotate or elevate, or the size of the characters displayed on the display 221 is automatically adjusted, or the audio output size of the speaker 222 is automatically adjusted,
Kiosk monitoring and management system.
The method of claim 1,
a user identification unit 150 for allocating a unique number to each user of the kiosk through the image acquisition unit 240; and a usage history storage unit 160 for storing a usage history of the kiosk corresponding to the user's unique number.
When the user is identified through the image acquisition unit 240 and the user identification unit 150, characterized in that initially providing a customized display menu corresponding to the usage history storage unit 160,
Kiosk monitoring and management system.
delete delete The method of claim 1,
In the speech analysis unit 131 and the service response generation unit 132, according to the manual stored in advance, n sentences containing the most query words corresponding to the purpose of the user's voice message in the manual are generated. selected, and the service corresponding to the most recent answer among the n sentences is determined as a service to be answered by the service response generating unit 132, wherein n is a natural number of any one of 2 to 5,
Kiosk monitoring and management system.
14. The method of claim 13,
The chatbot unit 130 includes a virtual chatbot and a plurality of real chatbots connected to the virtual chatbot,
The speech analysis unit 131 determines the purpose of the user's voice message, converts the user's voice message into text, performs natural language processing and morphological analysis on the converted text, and recognizes the user's emotion. ,
The service response generating unit 132 selects an actual chatbot suitable for the emotion of the user from among the plurality of actual chatbots to generate a service response,
Kiosk monitoring and management system.

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