KR102191103B1 - Dual touchscreen kiosk - Google Patents

Abstract

The present invention relates to a dual touchscreen kiosk applicable to stores such as shops and restaurants. The dual touchscreen kiosk includes: a main body (10) having an enclosure shape and installed at least at an order counter of restaurants or wholesale and retail stores; a front screen (20) disposed on a front side of the main body (10) to enable a customer to self-manipulate an order while watching a displayed service or product menu; a rear screen (30) disposed on a rear side of the main body (10) to enable an employee to check a customer′s operation state and recommend operation guidance and service and product menus; a bill payment machine (40) disposed on the front of the main body (10) to receive a self pre/post payment for an order requested by the customer in cash, card, or barcode; and a control unit (50) embedded in the main body (10) to receive and display in reciprocal communication with the front/rear screens (20, 30) to control operations of the bill payment machine (40). The convenience in additional order and use is improved due to the operation guidance and recommended operation, and customers make orders and payments for themselves, so that personal information is protected, and missed orders or employee embezzlement and omission of cash are prevented.

Description

Dual touchscreen kiosk

The present invention relates to a dual touch screen kiosk that can be applied to stores such as a store or a restaurant, and more particularly, by configuring a front screen for customers and a rear screen for clerks that are interlocked, operation guide or recommended operation is possible from a clerk. Therefore, regardless of the customer's skill level, anyone of all ages and gender can make a self-order, and only the customer can pay directly because the payment machine for paying for services or products is placed on the front. Cash embezzlement and omissions by employees can be prevented, and even if the clerk is away, self-order as well as deferred payment can be made by the customer, greatly improving convenience, and additional orders can be made by customers or clerks as needed. It relates to a dual touch screen kiosk that can be operated efficiently.

Today, modern people use a variety of food cultures, such as restaurants, to enjoy eating out or to socialize with people due to the improvement of the quality of living environment such as the improvement of economic level and health awareness and the development of eating out culture. Frequent opportunities to encounter. Accordingly, the restaurant business is prospering day by day by providing various and specialized services to satisfy the needs of customers.

In general restaurants, customers sit in an empty seat to order food, wait for the employee to come, order the desired menu directly from the employee, and calculate the cost when leaving.

On the other hand, in the case of a self-service restaurant such as a fast food restaurant or a rest area, the customer goes to the cash register, orders food, pays the bill, and waits for the food to come out and then goes to the vacant seat. It's taking the way.

Alternatively, when a customer orders and pays for food, a ticket is issued, and then sits in a vacant seat waiting for the food with the number assigned by the customer to be served. It takes a method of collecting tickets and bringing food for the customer.

Currently, the food service industry provides services such as ordering and delivery by various methods in response to customer needs. Also, by supporting various payment methods, cash receipts and micropayment cards are made suitable for social transparency and market efficiency. Etc. need.

However, as described above, in the existing order management system, order management such as order, payment, and delivery is directly performed by the employee, which is a factor of price increase due to waste of manpower.

In addition, when the employee is busy or fails to respond quickly to the customer's request for various reasons, there is a serious problem in that the customer's waiting time increases as well as the contents of the order with the customer are confused, resulting in dissatisfaction with the service.

In addition, there is a problem of increasing the issuance of cash receipts and payments by small credit cards, and increasing the work of employees due to other inventory management or sales management, resulting in missing orders or embezzling and omission of cash by employees.

Of course, the self-ordering method is introduced using an unmanned kiosk like a fast food restaurant, but those who are vulnerable to computers are still experiencing considerable difficulty in ordering, and since they are operated only on a prepaid basis, payment must be made for each order. There is.

Korean Patent Publication No. 10-1964296

The present invention has been proposed to solve the above problems, and by configuring a front screen for customers and a rear screen for clerks that are interlocked, operation guidance or recommended operation from the clerk is possible. The purpose is to provide a dual touch screen kiosk that can be ordered.

In addition, in the present invention, since the payment machine for paying for services or products is arranged on the front, only the customer can pay directly, so that it is possible to protect customer personal information as well as to prevent order omission or employee embezzlement and omission of cash. We are trying to provide a screen kiosk with that purpose.

In addition, the present invention can significantly improve convenience by enabling self-order as well as post-paid settlement by the customer even when the clerk is away, and additional orders can be made by the customer or clerk as necessary to operate more efficiently. The purpose is to provide a dual touch screen kiosk.

The present invention includes a body of a box body installed at least in a restaurant or wholesale/retail store order counter; A front screen disposed on the front of the main body to view a service or product menu displayed and for a customer to manipulate an order by himself; A rear screen disposed on the rear side of the main body to allow an employee to view a customer's operation status and to recommend operation guidance and service and product menus; A billing machine that is disposed in front of the main body to receive a self pre/post payment payment for an order requested by a customer in cash, card, or barcode; Includes; a control unit that is built in the main body to display and input the front/rear screens in an interlocking manner, and controls the operation of the payment machine, and improves the convenience of use due to additional orders, operation guidance, and recommended operation. It is characterized in that it is possible to protect personal information and prevent the employee's cash embezzlement and omission by enabling self-order and payment.

At this time, the control unit according to the present invention is characterized in that the operation status of the customer and the employee can be mutually read in real time by identically replicating and displaying the service or product menu on the front/rear screen and the animation and aggregate by touch operation.

In addition, the control unit according to the present invention arranges and displays service or product menu items on the front/rear screens with icons, but further displays a guide icon on the rear screen to provide service while the employee manipulates the guide icon when the customer is unskilled. B. When the product menu item icon is touched, the icon on the corresponding front screen is displayed in a color contrasting with other icons.

In addition, the control unit according to the present invention arranges and displays the service or product menu items on the front/rear screen with icons, but the corresponding service or product menu item is continuously touched for a set time by the employee due to the customer's inexperience. It is characterized in that the icon on the front screen is displayed in a color contrasting with other icons.

In addition, the control unit according to the present invention is characterized in that when an operation of the front/rear screen is simultaneously input within a set time difference, it is processed as an error, and the count and order for the corresponding operation are automatically canceled.

In addition, the control unit according to the present invention displays the table usage status along with the entire service table on the rear screen, and when the employee selects an empty table considering the number of people when entering the customer, a number indicating the position of the table on the front screen, It is characterized by representing characters, pictures, etc.

In addition, the dual touch screen kiosk according to the present invention is wired and wirelessly connected to the control unit, and is disposed in another space for preparing a service or product menu, and an order output unit for automatically outputting details in sound and text upon ordering; characterized by further comprising To do.

In addition, the dual touch screen kiosk according to the present invention further comprises an order pager that is connected to a control unit by wired or wirelessly and is installed for each table to deliver a service or product menu selected by a customer.

In addition, in the dual touch screen kiosk according to the present invention, an ordering website built online is wirelessly linked with a control unit, and a QR code for inducing secure access to the ordering website through the mobile terminal of the customer is printed for each table. It is characterized in that the order mark; is attached to the mobile terminal to order a service or product.

According to the present invention, a front screen for a customer and a rear screen for a clerk are interlocked so that operation guidance or recommendation operation is possible from the clerk, so that it is possible for anyone of all ages to make a self order regardless of the skill level of the customer.

In addition, the present invention has the effect of protecting customer personal information as well as preventing missed orders or embezzlement of cash by employees because the payment machine for paying for services or products is arranged on the front so that only the customer can pay directly. have.

In addition, the present invention can significantly improve convenience by enabling self-order as well as post-paid settlement by the customer even when the clerk is away, and additional orders can be made by the customer or clerk as necessary to operate more efficiently. It works.

In addition to the above-described effects, specific effects of the present invention will be described together while describing specific details for carrying out the present invention.

1 is a perspective view showing an overall kiosk according to the present invention.
2 is a block diagram showing a system of a kiosk according to the present invention.
3 to 5 are reference diagrams showing an order image displayed on the front/rear screen according to the present invention.
6 is a block diagram showing a system of a kiosk according to a variant of the present invention.

Hereinafter, various embodiments of the present document will be described with reference to the accompanying drawings. However, this is not intended to limit the techniques described in this document to specific embodiments, and it is to be understood that various modifications, equivalents, and/or alternatives of the embodiments of this document are included. In connection with the description of the drawings, similar reference numerals may be used for similar elements.

In addition, expressions such as "first," "second," and the like used in this document can modify various elements regardless of their order and/or importance, and to distinguish one element from other elements. It is used only and does not limit the components. For example, the'first part' and the'second part' may represent different parts regardless of order or importance. For example, without departing from the scope of rights described in this document, a first component may be named a second component, and similarly, a second component may be renamed to a first component.

In addition, terms used in this document are only used to describe a specific embodiment, and may not be intended to limit the scope of other embodiments. Singular expressions may include plural expressions unless the context clearly indicates otherwise. Terms used herein, including technical or scientific terms, may have the same meaning as commonly understood by one of ordinary skill in the technical field described in this document. Among the terms used in this document, terms defined in a general dictionary may be interpreted as having the same or similar meanings as those in the context of the related technology, and unless explicitly defined in this document, an ideal or excessively formal meaning Is not interpreted as. In some cases, even terms defined in this document cannot be interpreted to exclude embodiments of the present document.

The present invention relates to a dual touch screen kiosk applicable to stores such as a store or a restaurant, and the main body 10, a front screen 20, a rear screen 30, and a payment machine 40 as shown in FIGS. 1 and 2 ), a dual touch screen kiosk having the control unit 50 as a main component.

The dual touch screen kiosk of the present invention improves the convenience of use due to additional ordering, operation guidance, and recommended operation, and enables self-ordering and payment of customers, thereby protecting personal information and preventing missed orders or cash embezzlement and omissions of employees. The main point is what can be done.

The main body 10 is formed in a housing shape including a front screen 20, a rear screen 30, a payment machine 40, and a control unit 50 as shown in FIG. 1, and is installed at least at a restaurant or wholesale/retail store order counter. .

The main body 10 may be installed on the top of the order counter table in accordance with the view of the customer or employee, and may be installed on the floor through a separate leg member at the bottom.

In addition, a handle for inducing transport is configured on the side of the main body 10, and a switch for controlling power is configured at the bottom of the rear.

The front screen 20 is a display capable of touch input and is disposed on the front side of the main body 10 as shown in FIG. 1. Here, the front means the direction in which the customer is located at the counter. The front screen 20 allows the customer to self-manipulate an order by viewing a service or product menu displayed by the controller 50 as shown in FIGS. 3 and 4.

The rear screen 30 is a display capable of a touch input like the front screen 20 and is disposed on the rear of the main body 10 as shown in FIG. 1. As shown in FIGS. 3 and 4, the rear screen 30 allows an employee to view a customer's operation state and manipulate an operation guide or service and product menu recommendations.

The bill payment machine 40 receives payment for an order requested by a customer, and is disposed on the front side of the main body 10 as shown in FIG. 1. The bill payment machine 40 may be configured with one or more of a cash payment unit receiving cash, a card payment unit receiving a card, and a code payment unit receiving payment by a barcode or QR code. Here, the payment machine 40 can pay only the customer, and prepaid as well as postpaid is possible.

At this time, it will be natural that the payment machine 40 is disposed on the front of the main body 10 to output a receipt for the fee paid by the user and further configure a transaction output device 45 for withdrawing change. .

As shown in FIGS. 1 and 2, the control unit 50 is embedded in the main body 10 to receive the front/rear screens 20 and 30 in a mutually interlocked manner and receive input, and control the operation of the payment machine 40.

The control unit 50 duplicates and displays the animations and aggregates of the front/rear screens 20, 30, and animations and aggregates by touch operation and the service, product menus, and enables real-time reading of the operation status of customers and employees.

That is, when a customer or employee touches a service or product menu displayed on the front/rear screens 20 and 30, the corresponding service or product menu is displayed in dark or different colors as shown in FIG. 3 to create an input situation. .

For example, when a customer touches the rice displayed on the front screen 20 to order rice, the icon of the rice changes to a different color, and an order list and quantity located on the left are displayed.This order situation is also displayed on the rear screen 30. The same is displayed.

Therefore, the employee can visually read the process of the customer's order, and if the customer's order is not good, the employee can listen to the customer's words (sound) and receive the order through the rear screen 30 instead. Through the screen 20, it is possible to immediately check the order details of the employee.

At this time, the control unit 50 automatically cancels the count and order for the operation by processing it as an error when the operation of the front/rear screens 20 and 30 is simultaneously input within a set time difference.

For example, because the customer's order is poor and the employee does not communicate correctly with each other while the employee is guiding, the customer and the employee may make an error in the order quantity by simultaneously or sequentially entering the rice on the front/rear screens 20 and 30. have.

Therefore, the control unit 50 determines the input by the operation as an error when the manipulation of the front/rear screens 20 and 30 occurs at the same time within 2 to 3 seconds, and automatically cancels the order for rice, recognized by the customer and the employee. Outputs possible error sounds or error images.

In addition, the control unit 50 may arrange and display the service or product menu items of the front/rear screens 20 and 30 by icons as shown in FIG. 3, and a'guide' icon may be further displayed on the rear screen 30. I can.

That is, when a customer tries to order rice on their own, but is lost due to the customer's inexperience, the employee touches the rice rice icon while operating the'guide' icon displayed on the rear screen 30, and the front screen 20 The rice bowl icon in) is displayed in a color contrasting with other icons to induce customer manipulation.

Of course, even when the employee touches the rice bowl icon for 2 to 3 seconds, the icon on the front screen 20 may be displayed in a color contrasting with other icons. In this case, the'guide' icon on the rear screen 30 may be omitted.

Therefore, it is possible to improve overall service satisfaction by not only shortening the ordering time but also providing easier and more convenient notification of the customer's operation method than the employee guiding the operation with only simple voice.

In addition, the controller 50 may display the table usage status along with the entire service table on the rear screen 30. That is, when an employee selects room 5, which is an empty table considering the number of people, as shown in FIG. 5 when a customer is admitted, numbers, letters, and pictures that guide the location of the table can be displayed on the front screen 20.

Therefore, the employee can immediately check the empty table along with the table usage status, so not only does the quick guidance, but also reduces the workload of the employee by not having to guide the customer to the table one by one.

On the other hand, the dual touch screen kiosk of the present invention may further selectively configure an order output machine 60 and an order pager 70 as shown in FIG. 6.

The order output unit 60 is connected to the control unit 50 by wired or wirelessly, and is disposed in another space (kitchen) where a service or product menu is prepared, and automatically outputs details in sound and text upon order.

The order output machine 60 is composed of a display that outputs the order details as an image or a printer that outputs the order details on paper.

The order pager 70 is connected to the control unit 50 by wired or wirelessly, and is installed for each table to deliver a service or product menu selected by the customer.

The order pager 70 is formed with a plurality of buttons on which the most preferred service or product menu is displayed along with the employee call.

In addition, the dual touch screen kiosk of the present invention is not shown as a separate drawing, but may further include an order sign attached to each table.

On this order cover, a QR code that induces secure access to the ordering website through the customer's mobile terminal is printed.

Here, the online ordering website is wirelessly linked with the control unit 50.

In other words, when a customer enters and sits at a table and reads the QR code attached to each table with a mobile terminal, a website that displays a menu list for the store is called. And when an order is placed on the website, a secure QR for the current customer is created, and this secure QR is used for authentication at the time of payment later.

However, QR is generated only when the current customer places a'security order' so that other customers cannot make payments or add orders through their order list. Therefore, it can be ordered by dividing it into'general order' and'security order'.

At this time, the product list ordered by the customer is interlocked with the kiosk control unit 50 installed in the store, and the order list for the table is written in the DB (Database), and the order list is written to the kitchen through the order output unit 60. Is output.

Here, the ordered list remains in the order list until payment is made, and when the customer reads the QR code from the table at any time, the ordered list is displayed and additional orders are possible.

If the customer accesses the payment machine separately installed for future payment and clicks the table number used, the ordered list can be displayed and payment can be made. In the case of'security order', the order list created at the bottom of the customer's mobile terminal Payment is possible only after QR verification.

In other words, after a customer visits a store, sits at a table, and reads the QR attached to the table, the website opens, allowing you to quickly and conveniently order from the website.

In addition, general use does not generate QR, but security use generates a separate QR, and you can read the QR at any time while eating and place an additional order.When paying later, if you touch the table number shown on the front screen 20 The order list and amount for the order are displayed and payment can be made.

In the above, preferred embodiments of the present invention have been illustrated and described, but the present invention is not limited to the specific embodiments described above, and is generally used in the technical field to which the present invention belongs without departing from the gist of the present invention claimed in the claims. Of course, various modifications may be implemented by those skilled in the art, and these modified embodiments should not be individually understood from the technical spirit or prospect of the present invention.

10: main body
20: front screen
30: rear screen
40: payment machine
45: transaction printer
50: control unit
60: order printer
70: order pager

Claims (9)

At least the body 10 of the enclosure type installed in the order counter of restaurants or wholesale and retail stores;
A front screen 20 for a customer to self-manipulate an order by viewing a service or product menu displayed on the front of the main body 10;
A rear screen 30 disposed on the rear side of the main body 10 to allow an employee to view a customer's operation status and recommend operation guidance, service and product menus;
A bill payment machine (40) disposed on the front of the main body (10) to receive a self pre/post payment payment for an order requested by a customer in cash, card, or barcode;
Includes; a control unit 50 that is built into the main body 10 to receive display and input of the front/rear screens 20 and 30 in an interlocking manner, and controls the operation of the payment machine 40,
It is possible to protect personal information and prevent missed orders or embezzlement and omission of cash by employees by enabling customers to self-order and pay along with the convenience of use through additional orders, operation guidance and recommended operation.
The control unit 50 is characterized in that the operation status of the customer and the employee can be mutually read in real time by identically replicating and displaying the service or product menu of the front/rear screens 20, 30, and animation and aggregation by touch operation. Dual touch screen kiosk.
delete The method of claim 1,
The control unit 50 arranges and displays the service or product menu items of the front/rear screens 20, 30 by icons, but further displays a guide icon on the rear screen 30 so that the employee can use the guide icon A dual touch screen kiosk, characterized in that when a service or product menu item icon is touched while operating, the icon of the corresponding front screen 20 is displayed in a color contrasting with other icons.
The method of claim 1,
The control unit 50 arranges and displays the service or product menu items on the front/rear screens 20, 30 by icons, but continuously touches the service or product menu items that the employee wants to guide due to the customer's inexperience. A dual touch screen kiosk, characterized in that the icon of the front screen 20 corresponding to the time is displayed in a color contrasting with other icons.
The method of claim 1,
The control unit 50 is a dual touch screen kiosk, characterized in that the operation of the front/rear screens 20 and 30 is processed as an error when simultaneously inputted within a set time difference to automatically cancel the count and order for the corresponding operation.
The method of claim 1,
The control unit 50 displays the table usage status along with the entire service table on the rear screen 30, and when the employee selects an empty table considering the number of people when entering the customer, the front screen 20 guides the position of the table. A dual touch screen kiosk characterized in that it displays numbers, letters, and pictures.
The method of claim 1,
The dual touch screen kiosk is connected to the control unit 50 by wired or wirelessly, and is disposed in another space for preparing a service or product menu, and an order output unit 60 for automatically outputting details in sound and text upon ordering; characterized by further comprising: Dual touch screen kiosk.
The method of claim 1,
The dual touch screen kiosk further comprises an order pager (70) connected to the control unit (50) and wired or wirelessly and installed for each table to deliver a service or product menu selected by a customer.
The method of claim 1,
In the dual touch screen kiosk, an ordering website built online is wirelessly linked with a control unit, and an order sign printed with a QR code for inducing secure access to the ordering website through a mobile terminal of a customer is attached to each table, and the A dual touch screen kiosk characterized in that it is possible to order services or products through a mobile terminal.

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