KR102186915B1 - Hospital Customer Relationship Management Service Providing Method, System and Computer-readable Medium Based on User Position - Google Patents

Abstract

The present invention relates to a method, a system, and a computer-readable medium for providing a treatment customer management service based on a user's location, and in more detail, from the moment a patient makes a reservation in a hospital, necessary information according to the patient's location and condition, and By providing a guide message, patients can check their hospital reservation status and hospital use history, receive information and services that they want to obtain customized according to their condition, and also a message that informs the patient's condition. It also relates to a method, system, and computer-readable medium for providing a care customer management service based on a user's location where the caregiver can receive a message of the patient's condition by transmitting the message to the caregiver.

Description

Hospital Customer Relationship Management Service Providing Method, System and Computer-readable Medium Based on User Position}

The present invention relates to a method, a system, and a computer-readable medium for providing a treatment customer management service based on a user's location, and in more detail, from the moment a patient makes a reservation in a hospital, necessary information according to the patient's location and condition, and By providing a guide message, patients can check their hospital reservation status and hospital use history, receive information and services that they want to obtain customized according to their condition, and also a message that informs the patient's condition. It also relates to a method, system, and computer-readable medium for providing a care customer management service based on a user's location where the caregiver can receive a message of the patient's condition by transmitting the message to the caregiver.

In general, in hospital treatment, patients visit the hospital after making an appointment, and when they visit the hospital, they wait according to the guidance of the nurse and the staff in charge to proceed with the order of treatment.After meeting with the doctor in charge, patients receive information and receive treatment passively. It has been proceeding from the concept of phosphorus to receiving treatment. When analyzing based on the experiences of patients using medical services, patients actively search for information when selecting a medical institution, compare hospitals, and finally, become a consumer concept in the leading position of choosing a hospital. With these changes, hospitals have become an era in which hospitals need a way to more actively appeal to patients to learn about medical services provided by hospitals, and to differentiate between hospitals.

Recently, as various systems and technologies related to medical service have been introduced to the market, improvements such as checking patient history with information systems such as CRM (Customer Relationship Management) and managing reservations by text or phone have been improved. Although this is being done, patients still have to access the hospital homepage or search for specific information related to treatment directly, and when visiting the hospital, information on treatment order, facility usage, waiting time, treatment method and post-treatment management method, etc. The situation is dependent on the guidance of the staff in charge. Therefore, beyond the limited method of providing services by staff with computerized patient history, the patient's need for treatment depends on the purpose of treatment and the stage of his or her treatment process, from before the patient visits to the hospital. It is necessary to provide a service so that information can be accessed at any time.
On the other hand, the technology that serves as the background of the present invention is Korean Patent Publication No. 10-2017-0106189 (Method, system and non-transitory computer-readable recording medium for providing medical services, published on September 20, 2017 ), and is disclosing a technology for determining whether a patient holding a patient device enters the hospital with reference to information on the location of the patient device, and providing guide information for the patient entering the hospital.

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Korean Patent Laid-Open Patent No. 10-2017-0106189 (Method, system and non-transitory computer-readable recording medium for providing medical services, published on September 20, 2017)

The present invention provides necessary information and guidance messages according to the patient's location and condition from the moment a patient makes a reservation in the hospital, so that the patient can check his/her hospital reservation status and hospital use details, and provide information and services to be obtained. It can be customized according to his or her condition, and also provides a care customer management service based on the user's location where the caregiver can receive a message of the patient's condition by sending a message indicating the patient's condition to the caregiver. It is an object to provide a method, a system and a computer-readable medium.

In order to solve the above problems, the present invention is a method of providing a treatment customer management service based on a user's location performed in a service server capable of directly or indirectly performing data communication with a patient terminal and a manager terminal. A treatment information providing step of providing personalized information for each patient that can be displayed in an application of the patient terminal based on the information; A terminal information collection step of directly or indirectly deriving location information of the patient terminal based on a wireless communication signal with the patient terminal; A state information updating step of updating the state information of the patient based on the location information and input from the patient terminal or the manager terminal; And a message sending step of automatically transmitting a step-by-step message to the patient terminal according to the status information or sending an individual message to the patient terminal according to an input of an administrator terminal; including, a care customer management service based on a user's location. Provides a way to provide.

In some embodiments of the present invention, the terminal information collection step, when the terminal information collection step determines whether the location information of the patient terminal is outside or inside the hospital, geofence, GPS, LTE, WCDMA, Wi-Fi , BLE, geomagnetic field and beacon signal, and derives the location information based on at least one of, and the terminal information collection step is to determine a specific location inside the hospital, the location information of the patient terminal, Wi-Fi, BLE, The location information may be derived based on at least one of geomagnetic field, UWB, RFID, and beacon signals.

In some embodiments of the present invention, in the message sending step, when it is determined that the patient's state information has entered one or more preset areas, a push message for inducing the execution of the app to the patient terminal, and a parking lot. And a push message sending step of transmitting a message corresponding to at least one of a push message for guiding and a push message for guiding a distance view.

In some embodiments of the present invention, in the updating of the status information, the status information is updated by deriving the patient's treatment process based on the location information and the patient's past status information, and the message sending step includes: A status message sending step of determining a message to be transmitted to the patient terminal according to the information and automatically transmitting it to the patient terminal, wherein the status message sending step includes; When the patient's treatment purpose is surgery, a surgery message sending step of transmitting a message of at least one of reception, preparation, surgery, hospitalization, and return according to the state information of the patient; If the patient's treatment purpose is not surgery, a non-surgical message sending step of transmitting at least one step message of reception, consultation, treatment, progress, outpatient, and return according to the state information of the patient.

In some embodiments of the present invention, the message sending step includes: a status message sending step of determining a message to be transmitted to the patient terminal according to the status information and transmitting it to the patient terminal; And a guardian message sending step of transmitting a message providing the patient's status information to the guardian terminal based on the guardian information received from the patient terminal or the manager terminal and the status information, wherein the status message sending step includes the corresponding patient. If the status information of the patient is prior to surgery, a message requesting input of guardian information for the patient is automatically transmitted, and the guardian message sending step is based on the guardian information and the status information received from the patient terminal. Accordingly, a message providing information related to one or more of the patient's surgery and hospitalization can be transmitted to the guardian terminal.

In some embodiments of the present invention, the message sending step further comprises a coupon message sending step of transmitting a message providing a coupon that can be used by the patient to the patient terminal based on the status information, and the coupon message sending In the step, based on the status information, a message capable of providing at least one of a beverage coupon for drinking coffee or a beverage, a parking coupon for use by a patient with a vehicle, and a coupon for using nearby facilities to the patient is provided. Can send.

In some embodiments of the present invention, the display element in the patient terminal provided by the treatment information providing step displays the status and reservation date of the treatment to be provided by the patient based on the status information, and A state information layer that provides a map along the way; And a treatment information layer that provides the personalized information for each patient and receives one or more inputs of the patient's prior questionnaire question information and satisfaction survey.

In some embodiments of the present invention, in the message sending step, when it is determined that the patient's state information has entered one or more preset areas, a push message for inducing the execution of the app is transmitted to the patient terminal. Sending a push message; A status message sending step of determining a message to be transmitted to the patient terminal according to the status information and transmitting it to the patient terminal; An administrator message sending step of transmitting an individual message to the patient terminal according to an input of an administrator terminal; A guardian message sending step of transmitting a message providing the patient's status information to the guardian terminal based on the guardian information received from the patient terminal or the manager terminal and the status information; And a coupon message sending step of transmitting a message providing a coupon that can be used by the patient to the patient terminal based on the status information.

In order to solve the above problems, an embodiment of the present invention provides a treatment customer management service based on a user's location implemented by a service server capable of directly or indirectly performing data communication with a patient terminal and a manager terminal. A providing system, comprising: a treatment information providing unit that provides personalized information for each patient that can be displayed in an application of the patient terminal based on patient information; A terminal information collection unit that directly or indirectly derives location information of the patient terminal based on a wireless communication signal with the patient terminal; A status information update unit for updating patient status information based on the location information and input from the patient terminal or the manager terminal; And a message sending unit that automatically transmits a step-by-step message to the patient terminal according to the status information or transmits an individual message to the patient terminal according to an input of an administrator terminal; including, a care customer management service based on a user's location Provides a system that provides.

In order to solve the above problems, an embodiment of the present invention provides a computer-readable recording medium in which a program for performing the above-described method of providing a treatment customer management service based on a user's location is recorded.

According to an embodiment of the present invention, a patient can exhibit an effect of being able to receive information provided by a hospital, such as his or her medical history or a post-operation review, according to the patient's condition through his/her patient terminal.

According to an embodiment of the present invention, when a patient is admitted to a hospital, it is possible to easily apply through a dedicated application, and to use a service in the hospital according to his or her location and condition.

According to an exemplary embodiment of the present invention, even if a medical staff does not always reside next to a patient who visits the hospital, a message can be transmitted to a patient terminal to receive medical treatment according to the guidance of the message.

According to an embodiment of the present invention, in the case of a patient undergoing surgery, a message indicating the patient's condition is transmitted to the patient's guardian, thereby exerting an effect that the guardian can receive information on the patient's operation as a message. have.

According to an embodiment of the present invention, if the patient's waiting time for treatment is prolonged, a service such as a coffee coupon that can use a cafe in a hospital is provided with a patient terminal, thereby enhancing the satisfaction of the patient's use of hospital service. I can.

1 schematically shows the overall system form of a method for providing a treatment customer management service based on a user's location according to an embodiment of the present invention.
2 schematically shows the internal configuration of a service server according to an embodiment of the present invention.
3 schematically shows a process of processing a beacon signal transmitted from a beacon device according to an embodiment of the present invention.
4 schematically shows an overall process for message transmission performed in a service server according to an embodiment of the present invention.
5 schematically shows a display screen in a patient terminal according to the execution of a push message sending unit according to an embodiment of the present invention.
6 schematically shows a display screen on a patient terminal according to the execution of the treatment information providing unit according to an embodiment of the present invention.
7 schematically illustrates the operation of a status message transmission unit and a patient information update unit according to an embodiment of the present invention.
8 schematically shows an overall process for sending a message to a parental terminal according to an embodiment of the present invention.
9 schematically shows the steps of performing the operation message transmission unit of the status message transmission unit according to an embodiment of the present invention.
10 schematically shows a display screen in a patient terminal according to the operation of the operation message sending unit of the status message sending unit according to an embodiment of the present invention.
11 schematically shows a display screen on a patient terminal according to the execution of a non-surgical message sending unit of a status message sending unit according to an embodiment of the present invention.
12 schematically shows a display screen in a patient terminal according to the execution of a coupon message sending unit according to an embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings so that those of ordinary skill in the art can easily implement the present invention. However, the present invention may be implemented in various different forms and is not limited to the embodiments described herein. In the drawings, parts irrelevant to the description are omitted in order to clearly describe the present invention, and similar reference numerals are assigned to similar parts throughout the specification.

Throughout the specification, when a part is said to be "connected" to another part, this includes not only "directly connected" but also "electrically connected" with another element interposed therebetween. . In addition, when a part "includes" a certain component, it means that other components may be further included rather than excluding other components unless specifically stated to the contrary.

In addition, terms including ordinal numbers such as first and second may be used to describe various elements, but the elements are not limited by the terms. These terms are used only for the purpose of distinguishing one component from another component. For example, without departing from the scope of the present invention, a first element may be referred to as a second element, and similarly, a second element may be referred to as a first element. The term and/or includes a combination of a plurality of related listed items or any of a plurality of related listed items.

In the present specification, the term "unit" includes a unit realized by hardware, a unit realized by software, and a unit realized using both. Further, one unit may be realized using two or more hardware, or two or more units may be realized using one hardware. Meanwhile,'~ unit' is not meant to be limited to software or hardware, and'~ unit' may be configured to be in an addressable storage medium or configured to reproduce one or more processors. Thus, as an example,'~ unit' refers to components such as software components, object-oriented software components, class components and task components, processes, functions, properties, and procedures. , Subroutines, segments of program code, drivers, firmware, microcode, circuits, data, databases, data structures, tables, arrays and variables. The components and functions provided in the'~ units' may be combined into a smaller number of elements and'~ units', or may be further divided into additional elements and'~ units'. In addition, components and'~ units' may be implemented to play one or more CPUs in a device or a security multimedia card.

The "user terminal" mentioned below may be implemented as a computing device or a portable terminal having at least one processor and at least one memory capable of accessing a server or other terminal in a wired or wireless manner. Here, the computing device is, for example, a notebook equipped with a web browser, a smart phone, a tablet, a personal computer (PC, hereinafter referred to as'PC') and , Mobile phones, video phones, e-book readers, desktop PCs, laptop PCs, netbook PCs, personal digital assistants: PDA (hereinafter referred to as'PDA'), portable multimedia player (PMP, hereinafter referred to as'PMP'), MP3 player, mobile medical device, and camera , Wearable device (for example, a head-mounted device (HMD, for example, referred to as'HMD')), electronic clothing, electronic bracelets, electronic necklaces, electronic accessories Computing devices such as (appcessory), electronic tattoos, or smart watches may correspond to this.

Alternatively, the user terminal may correspond to a mobile beacon given to a patient, or an electronic tag capable of detecting a location of a corresponding patient according to a wireless signal such as Bluetooth, BLE, UWB, or RFID. For example, as shown in FIG. 9, when a patient is in a process such as surgery, a mobile beacon is provided to the patient, and in a later step, the location or status information of the patient is determined by the mobile beacon.

Portable terminals are, for example, wireless communication devices with portability and mobility guaranteed, and include Personal Communication System (PCS), Global System for Mobile communications (GSM), Personal Digital Cellular (PDC), Personal Handyphone System (PHS), PDA ( Personal Digital Assistant), IMT (International Mobile Telecommunication)-2000, CDMA (Code Division Multiple Access)-2000, W-CDMA (W-Code Division Multiple Access), Wibro (Wireless Broadband Internet) terminal, etc. It may include a (Handheld) based wireless communication device. In addition, "network" refers to a wired network such as a local area network (LAN), a wide area network (WAN), or a value-added network (VAN), or a mobile radio communication network or satellite It can be implemented with all kinds of wireless networks such as communication networks, WiFi, 3G, LTE, Bluetooth, Beacon, NFC, and Zigbee.

1 schematically shows the overall system form of a method for providing a treatment customer management service based on a user's location according to an embodiment of the present invention.

The patient terminal or the manager terminal of FIG. 1 may correspond to the above-described user terminal, and the service server 1000 corresponds to a computing device including at least one processor and at least one memory. One or more beacons and one or more mobile beacons according to an embodiment of the present invention mean a Bluetooth device that repeatedly transmits a certain signal, and signals transmitted from one or more beacons and one or more mobile beacons are transmitted to a patient terminal, a manager terminal, or a beacon. Communication can be performed by receiving from the scanner and transmitting it to the service server 1000.

The beacon device includes a beacon that is fixedly installed in various places in a building and a mobile beacon that can have a wearable shape that is easy for a user to wear on clothes or a body.

The mobile beacon may be a beacon using Bluetooth Low Energy (BLE) communication, a beacon using Ultra-Wideband (UWB) communication, or a beacon using Radio-Frequency Identification (RFID) communication.

The mobile beacon and a mobile device using any one of BLE communication, UWB communication, and RFID communication may be used as a tag. The beacon scanner is installed outdoors or indoors to scan a Bluetooth signal of the beacon device (beacon and mobile beacon) that is a client. The beacon scanner also cannot obtain the exact location of the beacon device (beacon and mobile beacon) through one beacon scanner, and more than one beacon scanner can be used. The beacon scanner may be a scanner such as a router or a wireless access point (AP). The beacon scanner periodically scans a signal transmitted from the beacon device (beacon and mobile beacon). At least one beacon scanner receives information on a beacon device (beacon and mobile beacon) from the scanned beacon signal, and transmits the received information to the service server 1000. The beacon scanner may receive a wireless communication signal transmitted from the tag, and may transmit the received wireless communication signal to the service server 1000.

According to another embodiment of the present invention, data communication with the service server 1000 may be performed directly or indirectly based on one or more wireless communication signals other than the beacon device.

The patient terminal and the manager terminal may access the service server 1000 through a dedicated application or access the service server 1000 through a web browser program.

The patient terminal and the manager terminal may log into the service server 1000 with each user's account and use the services of the service server 1000.

The patient terminal and the administrator terminal may log into the service server 1000 with different types of accounts, for example, a patient-type account or an administrator-type account.

Hereinafter, the configuration of the service server 1000 will be described in more detail.

2 schematically shows the internal configuration of the service server 1000 according to an embodiment of the present invention.

The service server 1000 of the present invention may provide a treatment customer management service based on a user's location. In general, from the moment a patient makes a reservation at the hospital, it provides necessary information and guidance messages according to the patient's location and condition, so that the patient can check his/her hospital reservation status and hospital usage history, and provide information and services to obtain. It can be customized according to his or her condition, and by sending a message notifying the patient's condition to the caregiver, the caregiver can receive the patient's condition as a message. The service server 1000 may include a terminal information collecting unit 100, a patient information updating unit 200, a medical treatment information providing unit 300, a message sending unit 400, and a DB 500.

The terminal information collection unit 100 directly or indirectly derives the location information of the patient terminal based on a wireless communication signal with the patient terminal.

Preferably, when the terminal information collection unit 100 determines whether the location information of the patient terminal is outside or inside the hospital, geofence, GPS, LTE, WCDMA, Wi-Fi, BLE, geomagnetic field and beacon signals When the location information is derived based on one or more of the above, and the terminal information collection unit 100 determines a specific location inside the hospital, the location information of the patient terminal, Wi-Fi, BLE, geomagnetic field, UWB, Location information is derived based on at least one of RFID and beacon signals.

Specifically, the terminal information collection unit 100 indicates that the patient terminal has entered the hospital when receiving a signal entering the geofence section of one or more preset areas designated inside the hospital based on GPS. When the patient terminal deviates from the geofence section of one or more preset areas designated inside the hospital, it is determined that the patient terminal has deviated to the outside of the hospital. When it is determined that the patient terminal has entered the hospital, the wireless communication signal is received by the patient terminal and transmitted to the terminal information collecting unit 100 of the service server 1000, and the terminal information collecting unit 100 Derives location information of the patient terminal based on the wireless communication signal. The derived location information is transmitted to the patient information update unit 200.

The service server 1000 stores information on one or more beacon devices and information on one or more beacon scanners and information on beacons to derive location information based on the beacon signal received from the beacon device. Derive the location.

Preferably, the beacon information includes information on the mobile device and scanner, such as a router or a wireless access point (AP).

The patient information update unit 200 updates patient information stored in the service server 1000 based on the location information and an input from a patient terminal or an administrator terminal. Specifically, the patient information update unit 200 includes a basic information update unit 210, a status information update unit 220, and a parental information update unit 230.

Preferably, the patient information includes basic patient information, status information, and guardian information, and the status information refers to the status of what kind of treatment the patient is currently receiving at the hospital, and the indicators indicating the status are treatment subjects, surgery , Treatment, course, counseling, and may correspond to any one of the outpatient. The status information further includes patient location information, treatment process and step information. The step information refers to steps performed according to conditions such as reception, preparation, surgery, hospitalization, and return to the operation, treatment, progress, counseling, and outpatient. The treatment process includes a treatment sequence of a patient having at least one treatment purpose among the surgery, treatment, progress, counseling, and outpatient treatment, and a procedure of performing the step information. More preferably, the step information may be derived based on the location information. The basic information further includes patient registration information, pre-interview question information necessary for patient treatment, and patient hospital service satisfaction evaluation information.

The basic information update unit 210 receives basic information of a patient from a patient terminal and stores the basic information of the patient in patient information stored in the service server 1000. Preferably, the basic information may be updated according to an input from a patient terminal or may be updated according to an input from a manager terminal.

The status information update unit 220 receives the location information derived from the terminal information collection unit 100, and updates the status information of the patient based on the received location information and input from the patient terminal or the manager terminal. do. Preferably, the state information may be updated based on the location information, may be updated according to an input from a patient terminal, or may be updated according to an input from a manager terminal.

The parental information update unit 230 may receive parental information of the patient from the patient terminal, and update the received parental information to patient information stored in the service server 1000. Preferably, the guardian information may be updated according to an input from the manager terminal.

The treatment information providing unit 300 may be displayed in a dedicated application of the patient terminal based on the information stored in the DB 500 of the service server 1000 updated by the patient information update unit 200. Provide customized information. Specifically, the treatment information provided by the treatment information providing unit 300 is based on the patient information stored in the service server 1000, and the patient's personal hospital use information such as the patient's reservation details, visit history, and treatment card. You can check, and you can also receive hospital information you need according to your condition. Specifically, the hospital information may include pre-operative precautions, post-operative precautions, post-operation reviews of the hospital, location confirmation and directions of the hospital, and reservation information for surgery, treatment, and consultation.

The message sending unit 400 automatically transmits a step-by-step message to the patient terminal according to the state information including the patient's location information and step information, or transmits an individual message to the patient terminal according to an input of the manager terminal. do.

Specifically, the message sending unit 400, a push message sending unit 410; A status message sending unit 420; Administrator message sending unit 430; A guardian message sending unit 440; And a coupon message sending unit 450.

The push message sending unit 410, when it is determined that the patient's state information has entered one or more preset areas, a push message for inducing the execution of a dedicated application to the patient terminal, and a push for guiding the parking lot A message corresponding to one or more of the message and the push message guiding the street view is transmitted.

The status message transmission unit 420 determines a message to be transmitted to the patient terminal according to the status information and transmits the message to the patient terminal.

The manager message sending unit 430 transmits an individual message to the patient terminal according to an input of the manager terminal.

The parental message transmission unit 440 provides an interface for inputting parental information in the message transmitted from the status message transmission unit 420, and when receiving parental information or receiving parental information from the administrator terminal In this case, if the parental information update unit 230 updates the parental information to the patient information stored in the service server 1000, based on the parental information updated in the service server 1000, the patient's operation based on the status information And a message providing information related to hospitalization is transmitted to the guardian terminal.

The coupon message sending unit 450 transmits a message providing a coupon that can be used by the patient to the patient terminal based on the status information. Specifically, if the user has to wait for a long time after receiving treatment, provide a drink coupon for drinking coffee or beverages at a cafe located in or near the hospital, or in the case of a patient with a vehicle, the parking lot in the hospital Parking coupons that can be used can be provided. In addition, coupons may be provided to receive treatment or checkups in other facilities such as a nearby PC room, or other hospitals due to long waiting time.

On the other hand, the DB 500 of the service server includes a beacon device (beacon and mobile beacon) that can identify the beacon signal received from the patient terminal, a beacon scanner, information on the beacon signal, a mobile device and a router or wireless Hospital information including hospital-related information such as beacon information including scanner information such as AP (Access Point), basic hospital information, hospital directions, maps for each hospital floor, and reviews of hospital users received from other patient terminals, Patient information including basic patient information, guardian information, and status information received from the patient terminal, and message information used by the message sending unit 400 to send a message may be stored.

The service server 1000 illustrated in FIG. 2 may further include elements other than the illustrated elements, but for convenience, a configuration related to a method of providing a treatment customer management service based on a user's location according to embodiments of the present invention Only elements are displayed.

3 schematically shows a process of processing a beacon signal transmitted from a beacon device according to an embodiment of the present invention.

In an embodiment of the present invention, a beacon fixed and used inside a building and a mobile beacon that is easy to wear on a user's clothes or body are used. When the location information of the patient terminal or the manager terminal corresponding to the above-described user terminal is derived, the location information is derived based on a beacon signal transmitted by the beacon. On the other hand, in some cases, it may be difficult for a doctor or nurse to take care of a patient who is undergoing surgery or hospitalization or taking care of a patient, or the head of a counseling office who provides consultation on medical treatment. , Wearable type mobile beacons that are easy to wear on the body such as clothes or wrists can be worn.

Specifically, FIG. 3A schematically shows a process of processing a beacon signal transmitted from the beacon. The beacon may be installed throughout the hospital.

In step 10a, the beacon always repeatedly transmits a signal of a constant strength along with the beacon identification information.

In step 11a, when the patient terminal or the manager terminal approaches within the range in which the beacon signal is transmitted, the patient terminal accesses the service server 1000 through a dedicated application and receives the received beacon signal and identification information of the patient terminal. Is transmitted to the service server 1000.

In step 12a, the service server 1000 receiving the beacon signal and identification information of the patient terminal derives the location information of the patient terminal based on the received beacon signal and the identification information of the patient terminal, and the service server ( 1000) and update patient information.

In step 13a, based on the patient information stored in the service server 1000, a step message to be transmitted to the patient terminal is determined.

In step 14a, the determined message is transmitted to the patient terminal. Preferably, the message may be received when the patient terminal enters one or more preset areas, and patient information may be input through the received message.

3B schematically shows a process of processing a beacon signal transmitted from a mobile beacon.

Specifically, in step 10b, the mobile beacon repeatedly transmits a signal of a constant intensity, as in the beacon of FIG. 3A, along with beacon identification information.

In step 11b, the signal of the mobile beacon is received from the beacon scanner within a range in which the signal of the mobile beacon is transmitted and transmitted to the service server 1000.

In step 12b, the service server 1000 receiving the beacon signal transmitted by the beacon scanner derives the location information of the user wearing the mobile beacon based on the received beacon signal, and sends the service server 1000 to the service server 1000. Update the stored patient information.

In step 13b, based on the patient information stored in the service server 1000, a step message to be transmitted to the patient terminal is determined.

In step 14b, the determined message is transmitted to the patient terminal.

Preferably, the message may be received when the location information of the patient terminal enters one or more preset areas, and patient information may be input through the received message.

4 schematically shows the overall process of message transmission performed by the service server 1000 according to an embodiment of the present invention.

Specifically, the terminal information collection unit 100 receiving a wireless communication signal including a beacon signal transmitted from a beacon scanner, a router, a scanner such as a wireless AP (Access Point), a mobile device or a patient terminal, The location information of the patient is derived based on the wireless communication signal, and the derived location information is transmitted to the patient information update unit 200. The patient information update unit 200 receiving the location information stores the location information and the patient information transmitted from the patient terminal in the patient information stored in the service server 1000 and updates it. Specifically, the patient information includes basic patient information, status information, and guardian information, and the status information refers to the status of what kind of treatment the patient is currently receiving in the hospital, and the indicators indicating the status are treatment subjects, surgery, It may correspond to any one of treatment, course, counseling, and outpatient. The status information further includes patient location information, treatment process and step information. The step information refers to steps performed according to conditions such as reception, preparation, surgery, hospitalization, and return to the operation, treatment, progress, counseling, and outpatient. The treatment process includes a treatment sequence of a patient having at least one treatment purpose among the surgery, treatment, progress, counseling, and outpatient treatment, and a procedure of performing the step information. The basic information further includes patient registration information, pre-interview question information necessary for patient treatment, and patient hospital service satisfaction evaluation information.

Thereafter, the message sending unit 400 determines a message to be transmitted to the patient terminal based on the updated patient information, and automatically transmits a step-by-step message to the patient terminal. In addition, the message sending unit 400 may receive a message transmission request from the manager terminal to the patient terminal and transmit the message requested by the manager terminal to the patient terminal.

Preferably, the patient information is not only updated information received from the patient terminal or beacon scanner, as shown in FIG. 4, but also the state information or location information of the user input by the patient information update unit 200 from the manager terminal. The patient information stored in the service server 1000 may be updated by receiving.

5 schematically shows a display screen on a patient terminal according to the execution of the push message sending unit 410 according to an embodiment of the present invention.

The push message sending unit 410, when it is determined that the patient's state information has entered one or more preset areas, a push message for inducing the execution of the app to the patient terminal, a push message for guiding the parking lot , And a message corresponding to at least one of the push messages guiding the street view is transmitted.

Specifically, FIG. 5A corresponds to a screen provided by the push message sending unit 410 to the patient terminal when entering one or more preset areas. A push message for selecting whether to run the dedicated application installed on the patient terminal is displayed, and the patient who receives the push message as shown in Fig. 5(a) through the patient terminal, presses the execute button to receive the service of the application. You can run the application. If you press the reject button, the automatic notification setting is canceled.

FIG. 5B corresponds to a screen provided by the service server 1000 to a patient terminal when a patient installs and executes an application for the first time. It is possible to select whether the visited hospital has previous medical experience, and the patient can input his or her medical experience through the patient terminal. If the patient has previous medical experience at the hospital, if the patient presses the'Yes, I have already registered' button, a screen as shown in Fig. 5(c) is provided to the patient terminal, and the patient's login is performed, and If there is no previous medical experience, the patient will say'No, this is the first time.' When the button is pressed, a screen as shown in (d) of FIG. 5 is provided to the patient terminal, thereby providing an interface for new registration of the patient.

Preferably, the information of the patient who has logged in or the information of the newly subscribed patient inputted from the patient terminal is received by the basic information update unit 210 and stored in the patient information of the service server 1000.

6 schematically shows a display screen on a patient terminal according to the execution of the treatment information providing unit 300 according to an embodiment of the present invention.

The treatment information providing unit 300 provides personalized information for each patient that can be displayed in an application of a patient terminal based on the patient information stored in the service server 1000.

Specifically, (a) of FIG. 6 corresponds to a screen provided by the treatment information providing unit 300 to a patient terminal that has been logged in through a dedicated application. An icon for each category of information provided by the dedicated application is displayed, and the patient can receive the information by clicking on the category for the information he or she wants to know.

6B corresponds to a screen provided by the treatment information providing unit 300 to the patient terminal according to the patient's state based on the patient's state information. The patient provided with the screen of FIG. 6B corresponds to a patient waiting for a treatment date after surgery. The screen provided to the patient terminal displays the status of the treatment to be provided by the patient and the reservation date, and provides a status information layer (L1) that provides a map according to the location of the patient terminal, and personalized information for each patient according to the patient's condition. One or more icons to be provided are displayed, and a treatment information layer (L2) for receiving at least one input from among the patient's prior questionnaire information and satisfaction survey information is included. The treatment information providing unit 300 provides details of the corresponding information to the patient terminal according to the input of the patient terminal.

6(c) corresponds to a screen provided by the treatment information providing unit 300 to the patient terminal when the patient presses the'view treatment card' icon on the screen of FIG. 6(b). It provides detailed information about the patient's surgery day, surgery, and medical staff in charge, and also provides historical information about the patient's condition after surgery.

6(d) corresponds to a screen provided by the treatment information providing unit 300 to the patient terminal when the patient presses the'view review' icon on the screen of FIG. 6(b). When the patient wants to be provided with information on the reviews of patients about the surgery he or she has undergone or plans to receive in the future, on the screen provided by the treatment information providing unit 300, pictures before and after surgery, selfies before and after surgery, reviews of surgery, According to categories such as real story and after image, the patient can select the desired information and receive detailed information.

Preferably, the patient information of the service server 1000 includes a history of treatment previously received by the patient, status information on which treatment the patient is currently receiving at the hospital, and the status information is the patient's location information. , Treatment process and step information is further included. The index indicating the condition may correspond to any one of a medical subject, surgery, treatment, progress, counseling, and outpatient. Preferably, the hospital information of the service server 1000 includes hospital-related information, including external and internal maps of the hospital, postoperative reviews of hospital patients, basic hospital information, and notifications and precautions for surgery and treatment. The patient information and hospital information are included in the treatment information, and the treatment information providing unit 300 may display a screen providing the treatment information to the patient terminal as shown in FIG. 6.

7 schematically shows the operation of the status message sending unit 420 and the patient information update unit 200 according to an embodiment of the present invention.

The status message sending unit 420 automatically transmits a step-by-step message by determining a message to be transmitted to the patient terminal according to the patient's status information.

In step (a), the status message sending unit 420 transmits a reception step message to the patient terminal based on the patient information whose location information is updated after the patient terminal enters the hospital.

In step (b), the patient terminal inputs the reception of treatment through the reception step message received from the status message transmission unit 420.

In step (c), the patient information update unit 200 updates patient information stored in the service server 1000 on the basis of the reception input received from the patient terminal.

In step (d), the status message sending unit 420 transmits, based on the patient information updated in step (c), a preparation message, which is the next step message of reception. In the preparation message, an interface element capable of receiving input of parental information to inform the patient's condition after the operation is completed is transmitted when the patient proceeds with the operation.

In step (e), the patient terminal inputs guardian information through a preparation step message received from the status message transmission unit 420.

In step (f), the patient information update unit 200 updates patient information stored in the service server 1000 based on the guardian information received from the patient terminal.

In step (g), the status message sending unit 420 is, when the location of the patient is derived to the operating room based on a wireless communication signal including a beacon signal transmitted from a mobile beacon worn by a patient to enter the surgery, or When the state information of the patient updated from the terminal is undergoing surgery, a surgery message, which is the next step message of the preparation step message, is transmitted based on the state information.

In step (h), the status message sending unit 420, when the location of the patient is derived to the hospitalization room based on a wireless communication signal including a beacon signal transmitted from a mobile beacon worn by the patient, or updated from the manager terminal. When the status information of the patient is hospitalized, the hospitalization stage message, which is the next stage message of the surgery stage message, is transmitted based on the patient information.

In step (i), when the location of the patient derived based on the patient information of the service server 1000 deviates outside the hospital, the status message sending unit 420 is the next step message of the hospitalization step message. Send a message.

Preferably, the mobile beacon may be a beacon using Bluetooth Low Energy (BLE) communication, a beacon using Ultra-Wideband (UWB) communication, or a beacon using Radio-Frequency Identification (RFID) communication. .

As described above, in FIG. 7, when the patient's treatment purpose is surgery, the operation of the message sending unit 400 when the patient visits the hospital is schematically illustrated, but the treatment purpose of the patient is non-surgical, e.g., counseling, Even when a patient with different medical purposes such as treatment, progress, and outpatient visits the hospital, a step-by-step message can be automatically transmitted according to the patient's condition as described above. The status message sending unit 420 may transmit a step message based on the patient status information to the patient terminal based on the patient information updated in real time.

8 schematically shows an overall process for sending a message to a parental terminal according to an embodiment of the present invention.

The guardian message sending unit 440 transmits a message providing information related to one or more of the patient's surgery and hospitalization to the guardian terminal based on the guardian information received from the patient terminal or the guardian terminal and the patient's status information. .

Specifically, in step S20, the patient terminal inputs the guardian information through a message for requesting input of the guardian information transmitted from the status message sending unit.

In step S21, the patient terminal transmits the guardian information to the guardian information update unit 230.

In step S22, the parental information update unit 230 updates the received parental information to the patient information stored in the service server 1000.

In step S23, the guardian message sending unit 440 determines whether or not the guardian information of the corresponding patient is stored in the patient information.

In step S24, the guardian message sending unit 440 determines the state of the patient based on the state information included in the patient information.

In step S25, the guardian message sending unit 440 determines a message to be transmitted to the guardian based on the determined state information of the patient.

In step S26, the guardian message sending unit 440 transmits the determined message to the guardian terminal.

Preferably, the guardian message sending unit 440 may transmit a message to the guardian terminal when receiving the input of the guardian information from the patient terminal.

More preferably, the guardian message sending unit 440 may transmit a message to the guardian terminal even when an employee receiving a request from the patient inputs guardian information through the manager terminal.

9 schematically shows the steps of performing the operation message sending unit 421 of the status message sending unit 420 according to an embodiment of the present invention.

In an embodiment of the present invention, a beacon or beacon scanner, a router, or an AP that is fixed and used inside a building, and a mobile beacon that is easy to wear on a user's clothes or body are used.

When the location information of the patient terminal or the manager terminal corresponding to the above-described user terminal is derived, the location information is derived based on a beacon signal transmitted by the beacon. On the other hand, in some cases, it may be difficult for a doctor or nurse to take care of a patient who is undergoing surgery or hospitalization or taking care of a patient, or the head of a counseling office who provides consultation on medical treatment. , Wearable type mobile beacons that are easy to wear on the body such as clothes or wrists can be worn.

The mobile beacon may be a beacon using Bluetooth Low Energy (BLE) communication, or may correspond to an electronic tag that supports wireless communication such as Ultra-Wideband (UWB) communication and Radio-Frequency Identification (RFID). In FIG. 9 and the following description, the description is based on a mobile beacon, but this is not the case, and various embodiments including an electronic tag supporting wireless communication other than a smartphone may correspond to this.

Specifically, in step S30, the surgery message sending unit 421 determines whether the patient's treatment purpose is surgery, based on the state information of the patient who visited the hospital.

In step S31, when the treatment purpose of the patient determined based on the state information is surgery, as a step in progress, the surgery message sending unit 421, the step information of the patient is 1 of preparation, surgery, and hospitalization. Determine if the above is true.

In step S32, as a step performed when the step information of the patient corresponds to one or more of preparation, surgery, and hospitalization, the surgery message sending unit 421 is a beacon signal received and transmitted by a beacon scanner from a mobile beacon. A step message is sent based on the patient's condition information derived based on a wireless communication signal including a.

In step S33, in the step S30, when the treatment purpose of the patient is not surgery, or in the step S31, the step performed when the step information of the patient does not correspond to one or more of preparation, surgery, and hospitalization, The surgery message sending unit 421 sends a step message based on the state information of the patient derived based on the wireless communication signal including the beacon signal received from the patient terminal.

The beacon scanner may be a scanner such as a router or a wireless access point (AP).

10 schematically shows a display screen on a patient terminal according to the operation of the operation message transmission unit 421 of the status message transmission unit 420 according to an embodiment of the present invention.

The screen provided to the patient terminal entering the hospital provided by the service server 1000 displays the status and reservation date of the treatment to be provided by the patient based on the status information, and provides a map according to the location of the patient terminal. Status information layer (L1), which displays one or more icons that provide personalized information for each patient according to the patient's condition, and receives one or more of the patient's prior questionnaire information and satisfaction survey information (L2) Including, the display element in the patient terminal provided by the message sending unit 400 further includes a message layer (L3) indicating a step-by-step message to the patient when the patient terminal enters the hospital.

When the purpose of the patient's treatment is surgery, the surgical message sending unit 421 transmits, to the patient terminal at least one step of reception, preparation, operation, hospitalization, and return to the patient terminal.

Specifically, FIG. 10A corresponds to a screen provided by the service server 1000 to a patient terminal that first enters one or more preset areas. According to the screen of the patient terminal shown in FIG. 10, it is indicated that the patient has visited the hospital to receive the surgery, and the date and D-day of the surgery are displayed on the status information layer (L1), and the location of the patient (1st floor) Is displayed. When the patient touches the location displayed on the status information layer L1, a map of the location where the patient is located can be checked. The screen provided by the service server 1000 according to the execution of the surgical message sending unit 421 includes a message layer (L3), and the message layer (L3) is transmitted by the surgery message sending unit 421. The acceptance step message is displayed. As shown in (a) of FIG. 10, the reception step message, such as a message welcoming the patient's visit to the hospital and a message that allows automatic reception by simply touching the screen, without the need for a separate reception procedure, is displayed. . After the automatic reception is completed, surgery preparation is made in the operating room, and after surgery preparation is completed, the patient moves to the surgery preparation floor under the guidance of hospital staff waiting on the first floor.

FIG. 10(b) corresponds to a screen in which the surgery message sending unit 421 transmits a preparation step message, which is a next step message of the reception step message, to a patient terminal. When the patient arrives at the surgery preparation floor according to the guidance of the hospital staff, the patient's status information is updated based on the changed patient's location information. The surgery message sending unit 421 transmits a preparation step message based on the updated state information. As shown in (b) of FIG. 10, the message in the preparation stage includes a message that encourages the patient who is about to prepare for surgery and a message requesting guardian information to inform the patient's guardian of the operation stage. Is displayed on. When receiving a request for parental information input from the patient terminal that has received the message as shown in the left screen of FIG. 10B, the service server 1000 may input the parental information as shown in the right side of FIG. 10B. Provides an interface capable of, and updates patient information stored in the service server 1000 by receiving an input of guardian information from a patient terminal. After inputting the guardian information, the patient terminal sequentially receives a preparation step message (not shown) according to the patient's surgical preparation process. Preferably, in the process of preparing for surgery, since the patient who is about to undergo surgery cannot carry the patient terminal, instead of the patient terminal, wear a mobile beacon that is easy to wear on clothes or body, and the location information of the patient during surgery is the mobile type. It is updated based on the beacon signal of the beacon. Thereafter, when the patient arrives at the operation layer, the patient's status information is updated based on the beacon signal of the mobile beacon, and a message of the operation stage is transmitted based on the updated status information.

FIG. 10C corresponds to a screen in which the surgery message sending unit 421 transmits the next step message of the preparation step message to the patient terminal, based on the updated state information. As shown in (c) of FIG. 10, a message indicating that a message indicating the patient's condition has been transmitted to the guardian and a message indicating that the operation has begun are displayed on the message layer L3.

FIG. 10(d) corresponds to a screen in which the surgery message sending unit 421 transmits the hospitalization step message, which is the next step message of the surgery step message, to the patient terminal. When the operation is completed and the patient moves from the floor with the operating room to the floor with the hospitalization room, the patient's status information is updated based on the beacon signal of the mobile beacon. The surgery message sending unit 421 transmits a hospitalization step message based on the updated state information. As shown in (d) of FIG. 10, in the hospitalization stage message, a message notifying that a message indicating the patient's condition has been transmitted to the guardian and a message providing postoperative precautions are displayed on the message layer L3.

FIG. 10(e) corresponds to a screen in which the surgery message sending unit 421 transmits a returning step message, which is the next step message of the hospitalization step message, to the patient terminal. When a patient who has undergone the discharge procedure after surgery leaves the hospital, the status information of the service server 1000 is updated based on the location information of the member terminal deviating from the geofence section designated inside the hospital, and the surgery message is sent. The unit 421 transmits a return step message based on the updated state information. As shown in (e) of FIG. 10, a message indicating appreciation for the use of the hospital is displayed on the message layer L3 for the message at the return stage.

Preferably, the message displayed on the message layer (L3) is not only a step message transmitted by the surgical message transmission unit 421, but also the transmission of an individual message according to an input of the manager terminal, the request from the manager terminal. Individual messages can be displayed.

The status information layer (L1) of Figure 10 (a), (b), (c), (d), and (e) is based on the updated patient status information of the service server 1000, It shows the display after being changed to operation D-DAY, operation end, and treatment D-DAY, and also provides a map of the location where the patient is based on the location information update of the patient terminal, and leaves the hospital. If so, it shows providing hospital directions.

11 schematically shows a display screen on a patient terminal according to the execution of the non-surgical message sending unit 422 of the status message sending unit 420 according to an embodiment of the present invention.

The screen provided to the patient terminal that has entered one or more preset areas provided by the service server 1000 displays the status of the treatment to be provided by the patient and the reservation date, and provides a map according to the location of the patient terminal. The information layer (L1) and one or more icons that provide personalized information for each patient according to the patient's condition are displayed, and the treatment information layer (L2) that receives one or more inputs of the patient's prior questionnaire information and satisfaction survey information. Including, the display element in the patient terminal provided by the message sending unit 400 further includes a message layer (L3) indicating a step-by-step message to the patient when the patient terminal enters one or more preset areas. do.

The non-surgical message sending unit 422 transmits one or more step messages of reception, counseling, treatment, progress, outpatient, or return, when the purpose of treatment of the patient is not surgery.

Specifically, (a) of FIG. 11 corresponds to a screen provided by the service server 1000 to a patient terminal entering one or more preset areas. The screen shown in FIG. 11 shows a screen of a patient terminal admitted to the hospital to receive counseling, but the non-surgical case is also a case of a patient who visits the hospital for one or more treatment purposes not shown in FIG. It is possible to receive a step message from the message sending unit 422.

The screen of the patient terminal shown in (a) of FIG. 11 shows that the patient has visited the hospital for consultation, and the date and D-day for consultation are displayed on the status information layer L1, and the patient's location ( 1st floor) is displayed. When the patient touches the location displayed on the status information layer L1, a map of the location where the patient is located can be checked. The screen provided by the service server 1000 according to the execution of the non-surgical message transmission unit 422 includes a message layer (L3), and the non-surgical message transmission unit 422 transmits the message layer (L3). The acceptance step message is displayed. As shown in (a) of FIG. 11, the reception step message such as a message welcoming the patient's visit to the hospital and a message that allows automatic reception by simply touching the screen without the need for a separate reception procedure are displayed. After the automatic reception is completed, after the consultation preparation is completed, the location information of the patient is provided to the manager terminal of the consultation staff, and the consultation staff can proceed with the consultation guidance of the patient.

11B corresponds to a screen in which the non-surgical message sending unit 422 transmits a consultation step message, which is a next step message of the reception step message, to a patient terminal. When the patient arrives at the counseling floor according to the guidance of the counseling staff, the patient's state information is updated based on the changed patient's location information. The non-surgical message sending unit 422 transmits a consultation step message based on the updated state information. As shown in (b) of FIG. 11, the message for the consultation stage includes a message that allows a patient who has been guided to the consultation room to receive information from the head of the consultation room who will conduct the consultation, and a message that should be notified to the patient who visited the hospital for consultation. It is displayed on the message layer L3.

(C) of FIG. 11 corresponds to a screen in which the non-surgical message sending unit 422 transmits a message for the next step of the counseling step message to the patient terminal. When the patient terminal deviates from the geofence section designated inside the hospital, the patient's state information is updated based on the changed patient's location information. The non-surgical message sending unit transmits a returning step message based on the updated state information. As shown in (c) of FIG. 11, a message indicating appreciation for hospital use and a message for evaluating satisfaction with counseling are displayed on the message layer L3.

Preferably, the message displayed on the message layer (L3) is not only a step message transmitted by the non-surgical message sending unit 422, but also the transmission of an individual message according to an input of the manager terminal, the request from the manager terminal. Individual messages can be displayed.

It is shown that the state information is not changed in the state information layer L1 of FIGS. 11A, 11B, and 11C. Preferably, when the patient's status information is updated, such as when a patient who has received counseling makes a reservation for a new treatment, the displayed content of the status information layer L1 may be changed. In addition, based on the location information update of the patient terminal, a map of the location where the patient is located is provided, and a hospital map is provided when leaving the hospital.

12 schematically shows a display screen on a patient terminal according to the execution of the coupon message sending unit 450 according to an embodiment of the present invention.

The coupon message sending unit 450 includes at least one of a beverage coupon for drinking coffee or a beverage to a patient, a parking coupon for use by a patient with a vehicle, and a coupon for using nearby facilities based on the status information. Send a message that can provide

Specifically, (a) of FIG. 12 corresponds to a screen provided by the service server 1000 to a patient terminal entering one or more preset areas. The screen of the patient terminal shown in (a) of FIG. 12 shows that the patient has visited the hospital to receive treatment, and the treatment reservation date and D-day are displayed on the status information layer (L1), and the patient's location ( 1st floor) is displayed. When the patient touches the location displayed on the status information layer L1, a map of the location where the patient is located can be checked. The screen provided by the service server 1000 according to the execution of the coupon message sending unit 450 includes a message layer (L3), and the coupon message sending unit 450 transmits the message layer (L3). A coupon message is displayed. With the patient terminal having completed the automatic reception, the coupon message sending unit 450 provides a beverage coupon that can use a cafe as shown in (a) of FIG. 12. A patient receiving such a message can check the coupon as shown in (b) of FIG. 12 by touching View Coupon, and can use it in a cafe on the corresponding floor.

In addition, a parking coupon may be provided to a patient in possession of a vehicle as shown in (c) of FIG. 12.

In addition, coupons may be provided to receive treatment or checkups in other facilities such as a nearby PC room, or other hospitals due to long waiting time.

The screen provided by the service server 1000 to the member terminal is displayed by the medical information providing unit 300 and the message sending unit 400 described with reference to FIGS. 6, 8, and 10 to 12. It may include one or more layers or a layer corresponding to the one or more layers.

An embodiment of the present invention may also be implemented in the form of a recording medium including instructions executable by a computer such as a program module executed by a computer. Computer-readable media can be any available media that can be accessed by a computer, and includes both volatile and nonvolatile media, removable and non-removable media. Further, the computer-readable medium may include both computer storage media and communication media. Computer storage media includes both volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data. Communication media typically includes computer readable instructions, data structures, program modules, or other data in a modulated data signal such as a carrier wave, or other transmission mechanism, and includes any information delivery media.

Although the methods and systems of the present invention have been described in connection with specific embodiments, some or all of their components or operations may be implemented using a computer system having a general hardware architecture.

The above description of the present invention is for illustrative purposes only, and those of ordinary skill in the art to which the present invention pertains will be able to understand that it can be easily modified into other specific forms without changing the technical spirit or essential features of the present invention. will be. Therefore, it should be understood that the embodiments described above are illustrative in all respects and not limiting. For example, each component described as a single type may be implemented in a distributed manner, and similarly, components described as being distributed may also be implemented in a combined form.

The scope of the present invention is indicated by the claims to be described later rather than the detailed description, and all changes or modified forms derived from the meaning and scope of the claims and their equivalent concepts should be interpreted as being included in the scope of the present invention. do.

Claims (10)

As a method of providing a medical customer management service based on a user's location, which is performed in a service server that can directly or indirectly perform data communication with a patient terminal and a manager terminal,
A treatment information providing step of providing personalized information for each patient that can be displayed in the application of the patient terminal based on the patient information;
A terminal information collection step of directly or indirectly deriving location information of the patient terminal based on a wireless communication signal with the patient terminal;
A state information updating step of updating the state information of the patient based on the location information and input from the patient terminal or the manager terminal; And
Including; a message sending step of automatically transmitting a step-by-step message to the patient terminal according to the status information or sending an individual message to the patient terminal according to an input of the manager terminal; and
The status information updating step,
Deriving the patient's treatment process based on the location information and the patient's past state information to update the state information,
The message sending step,
Including; a status message sending step of determining a message to be transmitted to the patient terminal according to the status information and automatically transmitting it to the patient terminal; and
The status message sending step;
When the patient's treatment purpose is surgery, a surgery message sending step of transmitting a message of at least one of reception, preparation, surgery, hospitalization, and return according to the state information of the patient;
Including; if the purpose of the patient's treatment is not surgery, a non-surgical message sending step of transmitting one or more step messages of reception, counseling, treatment, progress, outpatient, and return based on the state information of the patient; and
The message sending step,
Including; a guardian message sending step of transmitting a message providing the patient's status information to the guardian terminal based on the guardian information received from the patient terminal or the manager terminal and the status information,
In the status message sending step, when the status information of the patient is prior to surgery, a message requesting input of guardian information for the patient is automatically transmitted, and
The guardian message sending step,
Sending a message providing information related to one or more of the patient's surgery and hospitalization to the caregiver based on the guardian information and the status information received from the patient terminal,
The display element in the patient terminal provided by the message sending step,
A state information layer that displays a state of treatment and a reservation date to be provided by the patient based on the state information, and provides a map according to the position of the patient terminal;
A treatment information layer that provides the personalized information for each patient and receives an input of at least one of the patient's prior questionnaire information and satisfaction survey information; And
A method for providing a treatment customer management service based on a user's location, including; a message layer indicating a step-by-step message to a patient when the patient terminal enters one or more preset areas.
The method according to claim 1,
The terminal information collection step,
When the terminal information collection step determines whether the location information of the patient terminal is outside or inside the hospital, the above is based on at least one of geofence, GPS, LTE, WCDMA, Wi-Fi, BLE, geomagnetic field, and beacon signals. Derive location information,
When the terminal information collection step determines a specific location in the hospital where the location information of the patient terminal is located, the location information is derived based on at least one of Wi-Fi, BLE, geomagnetic field, UWB, RFID, and beacon signals. A method of providing medical customer management services based on the user's location.
The method according to claim 1,
The message sending step,
When it is determined that the patient's state information has entered one or more preset areas, one of a push message for inducing the execution of the app to the patient terminal, a push message for guiding the parking lot, and a push message for guiding the street view A method of providing a treatment customer management service based on a user's location, including a push message sending step of transmitting a message corresponding to one or more.
delete delete The method according to claim 1,
The message sending step,
Further comprising a coupon message sending step of transmitting a message providing a coupon that can be used by the patient to the patient terminal based on the status information,
The coupon message sending step,
Transmitting a message that can provide one or more of a beverage coupon for drinking coffee or a beverage, a parking coupon for use by a patient with a vehicle, and a coupon for using nearby facilities to the patient based on the status information, A method of providing treatment customer management services based on the user's location.
The method according to claim 1,
The display element in the patient terminal provided by the treatment information providing step,
A state information layer that displays a state of treatment and a reservation date to be provided by the patient based on the state information, and provides a map according to the position of the patient terminal; And
A method of providing a treatment customer management service based on a user's location, including; a treatment information layer that provides personalized information for each patient and receives input of at least one of the patient's prior questionnaire information and satisfaction survey information.
The method according to claim 1,
The message sending step,
A push message sending step of transmitting a push message inducing an app execution to the patient terminal when it is determined that the patient's state information has entered one or more preset areas;
An administrator message sending step of transmitting an individual message to the patient terminal according to an input of an administrator terminal; And
A method for providing a treatment customer management service based on a user's location, further comprising a; coupon message sending step of transmitting a message providing a coupon that can be used by the patient to the patient terminal based on the status information.
As a system that provides medical customer management services based on the user's location, implemented by a service server that can directly or indirectly perform data communication with a patient terminal and a manager terminal,
A treatment information providing unit that provides personalized information for each patient that can be displayed in the application of the patient terminal based on the patient information;
A terminal information collection unit that directly or indirectly derives location information of the patient terminal based on a wireless communication signal with the patient terminal;
A status information update unit for updating patient status information based on the location information and input from the patient terminal or the manager terminal; And
Including; a message sending unit that automatically transmits a step-by-step message to the patient terminal according to the status information or transmits an individual message to the patient terminal according to an input of an administrator terminal; and
The status information update unit,
Deriving the patient's treatment process based on the location information and the patient's past state information to update the state information,
The message sending unit,
Including; a status message sending unit for automatically transmitting to the patient terminal by determining a message to be transmitted to the patient terminal according to the status information,
The status message sending unit;
When the purpose of the patient's treatment is surgery, a surgical message sending unit that transmits one or more step messages of reception, preparation, surgery, hospitalization, and return according to the state information of the patient;
Including; if the purpose of the patient's treatment is not surgery, a non-surgical message sending unit that transmits one or more step messages of reception, counseling, treatment, progress, outpatient, and return according to the state information of the patient; and
The message sending unit,
Including; a guardian message sending unit for transmitting a message providing the patient's status information to the guardian terminal based on the guardian information received from the patient terminal or the manager terminal and the status information,
The status message sending unit automatically transmits a message for requesting input of guardian information for the patient when the status information of the patient is before surgery,
The guardian message sending unit,
Sending a message providing information related to one or more of the patient's surgery and hospitalization to the guardian terminal based on the guardian information and the status information received from the patient terminal,
The display element in the patient terminal provided by the message sending unit,
A state information layer that displays a state of treatment and a reservation date to be provided by the patient based on the state information, and provides a map according to the position of the patient terminal;
A treatment information layer that provides the personalized information for each patient and receives an input of at least one of the patient's prior questionnaire information and satisfaction survey information; And
A system for providing a treatment customer management service based on a user's location, including; a message layer indicating a step-by-step message to a patient when the patient terminal enters one or more preset areas.
A computer-readable recording medium in which a program for performing a method of providing a medical customer management service based on a user's location according to claim 1 is recorded.

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