KR101984519B1 - Reservation system for registered customers - Google Patents

Abstract

The present invention relates to a customer recognizing visit check system having a registered customer (RC) recognizing probability increasing unit. Since the customer recognizing visit check system comprises a visiting customer recognition unit (100) and a visit check unit (200), the convenience of an RC who revisits a center and the utility of a desk in the center are maximized.

Description

[0001] The present invention relates to a reservation system for registered customers,

The present invention relates to a customer recognition visit confirmation system having a registered customer recognition probability enhancement unit. More particularly, the present invention relates to a customer recognition visit confirmation system including a face of a visiting customer visiting a center for receiving a reservation service or a specific service, The information of the visiting customer is detected from the information of the registered customer, and if the visiting customer is a registered customer, it is possible to use the desk in the center separately, A customer recognition service having a registered customer recognition probability enhancement unit for improving the convenience of the registered customer and the accuracy of the recognition by improving the recognition rate of the registered customer visiting the center, ≪ / RTI >

Facial and ear shape recognition technology is one of the methods for personal authentication and has been actively applied to various applications such as security system, home appliance and mobile device due to its convenience and efficiency.

Thus, various methods are being studied to improve recognition performance of face and ear shape for personal authentication.

Particularly, when such a face and ear shape recognition technology is applied to a system for managing access to a center that provides a specific service, characteristics of a center for providing a specific service ), The customer and the center's professional manpower can be managed more conveniently, expertly and efficiently, so that large and small systems that can be applied to a center that provides specific services are actively developed ought.

The present invention relates to a technology for solving this problem in the same context. The present invention recognizes an already registered registered customer who visits a center to receive a reserved service or a specific service, and registers the registered customer as a desk in a center, The present invention was invented in order to reduce the congestion of the desk and enhance the convenience of the registered customer who visits the center by automatically confirming the visit of the registered customer and accepting the service to the waiting state of the service.

As a prior art related to the customer recognition visit confirmation system provided with the registered customer recognition probability enhancement unit, as shown in (a) of FIG. 8, a " customer management system and method " of Korean Patent Publication No. 2003-0050885 Hereinafter referred to as " Prior Art 1 ") includes means for extracting a discrimination factor from a recording medium possessed by a customer who has visited by passing through a certain region, a record of the customer retrieved from the storage device based on the discrimination factor And a means for receiving and displaying the transmission information, wherein the customer who arrives at the store acquires the information of the customer only by passing through a certain area, The present invention relates to a customer management system capable of coping more actively.

Another prior art is disclosed in Korean Patent Application Publication No. 10-2017-0123950 entitled " Access Control Method and System Using Face Recognition " (hereinafter referred to as " Prior Art 2 " ) Comprises the steps of photographing a face of a user, extracting feature points from a captured face image of a user, comparing facial feature points of the extracted user with user facial feature point data stored in a database, and performing face based user authentication And updating the facial feature points of the extracted user to the database in accordance with the degree of similarity with the user facial feature point data when the user authentication is successful, thereby comparing the facial feature points of the user photographed by the camera with the user facial feature point data stored in the database If the user authentication is successful, the facial feature point of the user is set as the face facial feature point data The database will be updated according to the similarity of the access control method and system using face recognition that can reflect the user's face varying with time.

As described above, the prior arts 1 to 2 are systems for managing entrance / exit of a passenger, and some technical concepts are similar to the present invention. However, since the technology for acquiring information about a passenger And the technical features of the present invention, that is, the problem to be solved by the invention, the solution, and the effect are different.

However, the prior art 2 includes a technique of recognizing a face of a visitor more similar to the present invention.

However, when the passenger is authenticated and allowed to enter and exit by a specific card, the face of the passenger is recognized and data is generated so as to reflect the variable face according to the time of the passenger holding the specific card. As described above, the technical characteristics, that is, the problem to be solved by the invention, the solution and the effect are different.

In summary, the prior arts 1 to 2 commonly differ from the present invention in solving the problems to be solved, solving methods and solution means for solving the problems, and there are differences in the effects exerted thereby, Do.

Korean Patent Publication No. 2003-0050885 (Jun. 25, 2003) Korean Patent Publication No. 10-2017-0123950 (Nov.

SUMMARY OF THE INVENTION Accordingly, the present invention has been made keeping in mind the above problems occurring in the prior art,

When a customer who is registered as a registered customer visits the center again to visit the center after visiting the center for the first time and then returns to the center to receive the service again without having to use the desk to receive the visit, And to provide a customer-recognized visiting confirmation system that automatically receives a service or a specific service registered by a registered customer immediately, or receives the service in a service waiting state have.

Another object of the present invention is to provide a customer-recognized visit confirmation system that enables a registered customer to conveniently receive a service or a specific service that has been reserved in advance by improving the recognition rate of a registered customer visiting the center, .

In addition, the present invention can reduce the reception of a desk in a center, reduce a congestion of a desk due to a visiting customer, and provide a professional after-service and customer management for a service. The purpose is to change the role of a visiting customer and a registered customer into a space where a desk can solve a question about a specific service rather than a space for receiving a specific service by a visiting customer.

In addition, by reducing the reception reception role of the desk and minimizing the waste of the professional manpower in the center, it is possible to focus on the specific service performed in the center by the professional manpower, The goal is to be able to improve.

In order to achieve the above object, the present invention has been made to solve the above problems,

A customer recognition visit confirmation system provided with a registered customer recognition probability enhancement unit,

A visiting customer recognizing means for recognizing a visiting customer visiting the center and detecting information of the visiting customer from the information of the registered registered customers;

A visit confirmation means for automatically receiving a visit confirmation of the registered customer so that the visiting customer can receive the service or the specific service previously booked as the registered customer by receiving the information of the visiting customer recognized and detected by the visiting customer recognition means; Respectively,

The visiting customer recognition means,

A customer information storage database unit storing information of a registered customer who visited the center to receive a specific service;

A customer who visits the center in order to receive a service or a specific service that is reserved in advance based on the registered customer information stored in the customer information storage database unit and detects a visiting customer as a registered customer A recognition registered customer detecting unit;

A registered customer recognition probability enhancement unit for improving a recognition rate and a recognition rate of the visiting customer recognition registered customer detecting unit;

A registered customer information transfer communication unit for transferring the detected information of the visiting customer recognized and detected by the visiting customer recognition registered customer detecting unit to the visit confirming unit;

A visiting customer recognition means control unit for controlling roles and operations of the customer information storage database unit, the visiting customer recognition registered customer detecting unit, the registered customer recognition probability improving unit, and the registered customer information transmitting communication unit,

A registered customer is recognized among visiting customers who visit a center in advance to receive a reserved service or a specific service, and the visitor is automatically registered in advance as a registered customer as a registered customer, The customer's visit is confirmed, and the customer is accepted in a service waiting state.

At this time, the visiting customer recognition registered customer detecting unit,

A visiting customer face recognition module for recognizing a face of a visiting customer visiting a center with a face recognition camera and generating face recognition information of a visiting customer in real time so that a registered customer can be detected first;

Recognizing the shape of the ear of a visiting customer visiting the center with the ear shape recognition camera and generating the ear shape recognition information of the visiting customer in real time so that the registered customer not detected by the visiting customer face recognition module is detected secondarily Visiting customer ear shape recognition module;

The face recognition information and the ear shape recognition information generated in real time from the visiting customer face recognition module and the visiting customer ear shape recognition module and the customer information stored in the same day service reservation customer information storage portion stored in a separate space, The customer information stored in the storage database unit and the customer information stored in the recognition rate history information storage unit are sequentially prepared and stored in the service reservation customer information storage unit or the customer information storage database unit or the recognition rate history information storage unit, And a visiting customer detection and sorting module for detecting and extracting information and delivering information of a visiting customer as a registered customer to the visiting confirmation means when the customer is a registered customer,

Recognizes a visiting customer who visits the center, detects a registered customer, allows information of the visiting customer to be transmitted as a registered customer as the visiting confirmation means,

In addition, the registered customer recognition probability enhancement unit,

A day service reservation customer information storage unit for extracting in advance a customer who has been reserved for the day service from the information of the registered customer previously stored in the customer information storage database unit and temporarily storing the same in the separate space as the information of the day service reservation customer;

Recognition of Visiting Customers When a visiting customer is detected by a customer detection unit or a registered customer is detected, the recognition rate is limited to a predetermined range in order to recognize a visiting customer and detect a registered customer according to a predetermined range of recognition rates set in stages A visiting customer recognition rate range adjuster;

A recognition rate limited to a specific range out of recognition rates set and defined by the visiting customer recognition rate range adjuster in a stepwise manner, a recognition rate for temporarily storing the detected information of a visiting customer as a registered customer in a separate space, A history information storage unit;

A recognition rate lowering registration unit for accumulating the information of the registered customers registered in the recognition rate history information storage unit to the customer information storage database unit, A customer information update unit,

The visiting customer recognition rate range adjuster,

A face recognition rate range module for recognizing a visiting customer by a visiting customer detection and sorting module with face recognition information generated from a visiting customer face recognition module, and defining and setting a recognition rate within a certain range so that a registered customer is detected;

A recognition rate of a specific range set by the face recognition rate range module and a recognition result of a visiting customer by the visiting customer detection and selection module with the ear shape recognition information generated from the visiting customer ear shape recognition module, And an ear shape recognition rate range module for defining and setting a recognition rate,

A recognition rate is improved so as to recognize and detect a registered customer who returns to the center to receive service again from the visiting customers visiting the center, do.

In the visiting customer recognition means,

A registered customer identifying unit formed of a display for displaying information of a detected visiting customer in real time and confirming whether the information of the visiting customer is recognized as a registered customer from the visiting customer recognition registered customer detecting unit,

In the registered customer recognition probability enhancement unit,

The registered customer recognizes the portable terminal possessed by the registered customer using the characteristic of the wireless fidelity or Bluetooth through the specific app installed in the portable terminal possessed by the registered customer, A registered customer terminal specific information utilization unit for detecting information of a visiting customer as a registered customer,

And a registered customer specific voice recognition utilizing unit for recognizing the voice of the registered customer and detecting information of the visiting customer as a registered customer by the visiting customer recognition registered customer detecting unit,

The recognition rate of the registered customer who visits the center is further improved.

In addition, the ear shape recognition information generated from the visiting customer ear shape recognition module,

(EA) of the ear canal formed by the ear canal modification, the eagle canal, the ear canal opening, the weekly incision, and the migration.

It should be understood, however, that the terminology used herein is for the purpose of describing the claimed invention in its broadest possible form and should not be construed in a limiting sense. It should be construed as meaning and concept consistent with the technical idea of the present invention.

Therefore, the embodiments described in the present specification and the configurations shown in the drawings are only the most preferred embodiments of the present invention, and not all of the technical ideas of the present invention are described. Therefore, It is to be understood that equivalents and modifications are possible.

As described above, according to the present invention,

When a customer who is registered as a registered customer visits the center again to visit the center after visiting the center for the first time and then returns to the center to receive the service again without having to use the desk to receive the visit, And detects it as a registered customer so that it automatically receives a service or a specific service that is previously reserved, or accepts it in a service waiting state.

That is, if the visiting customer is a registered customer by recognizing the visiting customer, the user can conveniently receive the reserved service or the specific service without having to receive a separate visit through the desk.

In addition, it is possible to improve the recognition rate of the registered customers who visit the center, so that the registered customer visiting the center again after visiting the center and re-visiting the center in order to receive the predetermined service again or the specific service, It should be automatically accepted to the service waiting state as much as possible.

In addition, the role of reception desk in the center is reduced, thereby reducing the congestion of the desk due to the visiting customer.

This makes it possible to provide a reception desk that has been mainly used for reception of a customer in the past, as a service reserved in advance or a special service for a service through a feedback process with a visiting customer and a registered customer, (Eg, a desk) that allows a receptionist to receive a specific service by a visiting customer, and that the visiting customer and the registered customer are not interested in the specific service To a space that can be solved.

In addition, by reducing the reception reception role of the desk and minimizing the waste of the professional manpower in the center, it is possible to focus on the specific service performed in the center by the professional manpower, This is a very effective invention that can be improved.

FIG. 1 is a conceptual diagram of a customer recognition visit confirmation system provided with a registered customer recognition probability enhancement unit according to the present invention.
FIG. 2 is a block diagram of a customer recognition visit confirmation system having a registered customer recognition probability enhancing unit according to the present invention.
FIG. 3 is a schematic view of a customer recognition visit confirmation system equipped with a registered customer recognition probability enhancement unit according to the present invention.
FIG. 4 is a schematic flowchart of a customer recognition visit confirmation system provided with a registered customer recognition probability enhancing unit according to the present invention, from the viewpoint of a registered customer.
FIG. 5 is a flowchart illustrating a customer recognition visit confirmation system having a registered customer recognition probability enhancing unit according to the present invention.
FIG. 6 is a table showing an embodiment of a visitor recognition rate range adjusting unit among the components of the customer recognition visiting confirmation system provided with the registered customer recognition probability improving unit of the present invention.
FIG. 7 illustrates an embodiment of ear shape recognition information generated from a visiting customer ear shape recognition module among components of a customer recognition visit confirmation system provided with a registered customer recognition probability enhancement unit according to the present invention.
FIG. 8 is a representative view of a prior art for a customer recognition visit confirmation system equipped with a registered customer recognition probability improving unit according to the present invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Reference will now be made in detail to the preferred embodiments of the present invention, examples of which are illustrated in the accompanying drawings, wherein like reference numerals refer to the like elements throughout.

FIG. 1 is a conceptual diagram of a customer recognition visit confirmation system having a registered customer recognition probability enhancement unit according to the present invention. FIG. 2 is a block diagram of a customer recognition visit confirmation system provided with a registered customer recognition probability enhancement unit according to the present invention. 3 is a schematic diagram of a customer recognition visit confirmation system equipped with a registered customer recognition probability enhancing unit according to the present invention.

As shown in Figs. 1 to 3,

A customer recognition visit confirmation system (1) having a registered customer recognition probability enhancement unit,

A visiting customer recognition means 100 for recognizing a visiting customer VC visiting the center and detecting information Dv of the visiting customer from the information Da of the registered customer;

The visiting customer VC receives the information Dv of the visiting customer recognized and detected by the visiting customer recognizing means 100 and automatically registers the visiting customer VC as a registered customer RC And a visit confirmation means (200) for receiving a visit confirmation of the registered customer (RC)

The visiting customer recognition means (100)

A customer information storage database 110 in which information Da of a registered customer who visited a center for receiving a specific service is stored;

(VC) visited in the center to receive a service or a specific service previously reserved based on the information Da of the registered customer stored in the customer information storage database unit 110, RC), a visiting customer recognition registered customer detecting unit 120 for detecting information Dv of a visiting customer;

A registered customer recognition probability enhancement unit 130 for improving the recognition rate and recognition rate of the visiting customer recognition registered customer detection unit 120;

A registered customer information transfer communication unit 140 for transferring information Dv of the visiting customer recognized and detected by the visiting customer recognition registered customer detecting unit 120 to the visit confirming unit 200;

A visiting customer recognition means control unit 130 for controlling roles and operations of the customer information storage database unit 110, the visiting customer recognition registered customer detecting unit 120, the registered customer recognition probability improving unit 130, (150)

(RC) among the visiting customers (VC) who visit the center in order to receive the service reserved in advance or the specific service, and the visiting customer (VC) as the registered customer (RC) is automatically confirmed so as to receive a reserved service or a specific service, and is received in a service waiting state.

More specifically, referring to FIGS. 3 to 4,

In the present invention, when a visiting customer (VC) walks toward a center door to visit a center, the visiting customer recognition registered customer detecting section 120 recognizes the face and ear shape of the visiting customer (VC) (RC) stored in the same day service reservation customer information storage unit 131 or the recognition rate history information storage unit 133 or the customer information storage database unit 110, The registered customer information transfer communication unit 140 transmits the information Dv of the visiting customer as the registered customer RC to the registered customer information DB 140. In this case, To the visiting confirmation means 200, so that the visiting customer (VC) can automatically receive a service or a specific service that he / she has reserved in advance, without having to accept a visit at the reception desk in the center In the waiting state, the visiting confirmation means 20 0), thereby minimizing the congestion caused by the visiting customer (VC) for accepting the visit of the desk in the center and enhancing the convenience of the registered customer (RC) .

On the other hand, the visiting customer VC recognizes and confirms whether it is a registered customer (RC) which is visited again to receive a service previously reserved in the center or a specific service, and if the registered customer (RC) A visiting customer identification registered customer detecting unit 120 for detecting the visiting customer information Dv from the same day service reservation customer information storage unit 131 or recognition rate history information storage unit 133 or the customer information storage database unit 110, More specifically,

The face of the visiting customer VC visiting the center is recognized as the face recognition camera C1 and the face recognition information of the visiting customer VC in real time so as to detect the registered customer RC A visiting customer face recognition module 121 for generating a face image Df;

The ear shape recognition camera C2 recognizes the ear shape of the visiting customer VC visiting the center so that the registered customer RC not detected from the visitor face recognition module 121 is detected secondarily A visiting customer ear shape recognition module 122 for generating ear shape recognition information De of the visiting customer VC in real time;

The face recognition information Df and ear shape recognition information De generated in real time from the visiting customer face recognition module 121 and the visiting customer ear shape recognition module 122 and the same day service reservation Information Dr registered in the customer information storage unit 131, information Da of registered customers previously stored in the customer information storage database unit 110, customer information Ds stored in the recognition rate history information storage unit 133 And detects and extracts information Dv of the visiting customer from the same day service reservation customer information storage unit 131 or the customer information storage database unit 110 or the recognition rate history information storage unit 133, And a visiting customer detection screening module 123 for transmitting information Dv of a visiting customer as a registered customer RC to the visiting confirmation means 200 when the customer is a customer RC,

Recognizes the visiting customer VC visiting the center and detects the registered customer RC so that the information Dv of the visiting customer is transmitted as the registered customer RC to the visiting confirmation means 200. [

At this time, when the visiting customer recognition registered customer detecting unit 120 identifies whether the visiting customer VC visiting the center is a registered customer who is re-visited to receive a service previously reserved or a specific service again, The registered customer recognition probability enhancement unit 130, which improves the recognition rate and recognition rate of the visiting customer recognition registered customer detection unit 120,

A day service (hereinafter, referred to as " day service ") in which a customer who has reserved the same day service is previously extracted from the information Da of the registered customer previously stored in the customer information storage database unit 110, A reservation customer information storage unit 131;

The visiting customer recognition registered customer Detecting the visiting customer (VC) in accordance with a predetermined range of recognition rate in the step of detecting the visiting customer (VC) and detecting the registered customer (RC) A visiting customer recognition rate range adjusting unit 132 for setting a limited recognition rate in a predetermined range in stages;

From the recognition rate limited to the specific range out of the recognition ratios defined and set by the visiting customer recognition rate range adjusting unit 132 and temporarily stores information Dv of the visiting customer as the detected registered customer RC in a separate space A recognition rate history information storage unit 133 for storing the information Ds of the recognition rate lowering customer;

The information Ds of the recognition rate lowering customer stored in the recognition rate history information storage unit 133 is transmitted to the customer information storage database unit 110 and the information Da of the registered customers And a registration rate lowering registered customer information updating unit 134 for updating the registered customer information Da,

The visiting customer recognition rate range adjusting unit 132,

The visiting customer detection and selection module 123 recognizes the visiting customer VC with the face recognition information Df generated from the visiting customer face recognition module 121 and recognizes the registered customer RC in a stepwise manner, A face recognition rate range module 132a for limiting and setting the face recognition rate range module 132a;

The visiting customer detection and sorting module 123 searches the visiting customer (s) by the earpiece recognition information De generated from the visiting customer ear shape recognition module 122 together with the recognition rate of the specific range set by the face recognition rate range module 132a VC), and an ear shape recognition rate range module (132b) for defining and setting a recognition rate of a certain range in stages so that a registered customer (RC) is detected,

The recognition rate is improved so that a registered customer (RC) visiting the center again for receiving a service among the visiting customers (VC) visiting the center can be recognized and detected, To be received by the visiting confirmation means (200).

This will be described in more detail with reference to FIG. 5 as an example.

The face and ear shape of the visiting customer VC are photographed in real time by the face recognition camera C1 and the ear shape recognition camera C2 and the face recognition information Df and the ear shape recognition information De The facial recognition information Df of the visiting customer VC and the face recognition rate Fx of the customer information Dr stored in the service reservation customer information storage unit 131 of the same day are stored in the visiting customer recognition rate range If the face recognition rate Fx is 90% or more in comparison with the face recognition rate Fx already set through the face recognition rate range module 132a of the control unit 132, (RC), and it is inputted into the visit confirmation means 200 in a service waiting state without requiring a separate visit reception in order to receive a service reserved in advance or a specific service, ) As a registered customer (RC) to receive a service reserved in advance or a specific service So that they can wait.

At this time, when the face recognition information Df of the visiting customer VC is not detected from the customer information Dr stored in the service reservation customer information storage unit 131, the recognition rate history information storage unit 133 sequentially stores the face recognition information Df, (Ds) stored in the service reservation customer information storage unit 131 and the customer information Ds stored in the recognition rate history information storage unit 133 are excluded (RC) that re-visits the center in order to receive the service previously reserved by the visiting customer (VC) or the specific service again in comparison with the information Da of the registered customer previously stored in the storage database 110 .

Briefly, the visiting customer VC is obtained from the customer information Ds, Dr, Da- (Dr + Ds) within the range already set through the face recognition rate range module 132a and the ear shape recognition rate range module 132b The face recognition information Df of the visiting customer VC is detected on the basis of the face recognition rate Fx of the visiting customer VC, And the registered customer (RC) is detected by utilizing the recognition information (De).

5 to 6, the visiting customer recognition rate range adjuster 132, which can set the face recognition rate Fx of the visiting customer VC and the range of the ear shape recognition rate Ex, As an example,

The visiting customer detection and selection module 123 recognizes the visiting customer VC with the face recognition information Df generated from the visiting customer face recognition module 121 and the information Dv of the visiting customer as the registered customer RC A face recognition rate range module 132a for defining and setting a recognition rate of a certain range in steps of the detection range;

The visiting customer detection and sorting module 123 searches the visiting customer (s) by the earpiece recognition information De generated from the visiting customer ear shape recognition module 122 together with the recognition rate of the specific range set by the face recognition rate range module 132a VC), and an ear shape recognition rate range module (132b) for defining and setting a recognition rate of a certain range in stages so that information Dv of a visiting customer as a registered customer (RC) is detected,

The face recognition rate range module 132a,

The recognition rate is set to 90% or more so that the registered customer RC is recognized only by the face recognition information Df of the visiting customer VC and the visiting customer detection / A first face recognition rate range Rf1 for allowing the information Dv of the first face recognition rate to be detected;

The recognition rate is set to 70 [%] or more and less than 90 [%], the earpiece recognition information De is referenced together with the face recognition information Df of the visiting customer VC, A second face recognition rate range Rf2 for causing the visiting patient detection / selection module 123 to detect information Dv of a visiting customer as a registered customer RC;

The ear recognition information De is referred to together with the face recognition information Df of the visiting customer VC in the same manner as the second face recognition rate range Rf2, And a third face recognition rate range Rf3 for recognizing the visit customer information Dv as a registered customer RC by the visiting patient detection / selection module 123,

The ear shape recognition rate range module 132b,

The registered customer RC is recognized and registered by the visiting patient detection and selection module 123 under the conditions of the second face recognition rate range Rf2 or the third face recognition rate range Rf3 by setting the recognition rate to 90% A first ear shape recognition rate range Re1 for detecting information Dv of a visiting customer as a customer RC;

The visiting patient detection and selection module 123 sets the recognition rate to 70 [%] or more and less than 90 [%] and sets the registered face recognition rate range Rf2 or the registered face recognition rate range Rf2 on the condition of the second face recognition rate range Rf2 or the third face recognition rate range Rf3 RC), and a second ear shape recognition rate range Re2 for detecting information Dv of a visiting customer as a registered customer RC;

The visiting patient detection and selection module 123 recognizes the registered customer RC in accordance with the second face recognition rate range Rf2 or the third face recognition rate range Rf3 by setting the recognition rate to less than 70% And a third ear-shaped recognition rate range Re3 for detecting information Dv of a visiting customer as a customer RC,

It is possible to detect a registered customer (RC) who returns to the center within the recognition rate range set by the administrator.

On the other hand, in order to more accurately recognize the registered customer RC who returns to the center, and to more accurately acquire the information Da of the registered customer, As shown in the figure, information Dv of a visiting customer as a registered customer (RC) recognized and detected by the visiting customer recognition registered customer detecting unit 120 is output in real time, and information Dv of the visiting customer, And a registered customer identifying unit 160 formed of a display for identifying the registered customer,

The recognition rate of the registered customer RC visiting the center can be further improved and the information Da of the registered customer can be more accurately converted into data.

At this time, for example, when the registered customer (RC) confirms his / her information and touches the display through the screen displayed on the display, the registered customer confirmation unit 160 displays the registered customer (RC), such as the order of waiting for the service of the registered customer (RC), the contents of the service reserved in advance, and the space for receiving the service from the service waiting information output unit (P) The reservation service or the information necessary for receiving the specific service can be displayed on the paper surface so that the registered customer can take it.

In addition, the registered customer confirmation unit 160 may be associated with the recognition rate history information storage unit 133 so that the recognition rate history information storage unit 133 can more easily store and construct the customer information Ds.

Further, as means for improving the recognition rate of the registered customer RC who re-visits the center in order to receive the service previously reserved again from the visiting customer (VC) visiting the center or the specific service,

It is possible to recognize a portable terminal possessed by a registered customer (RC) by utilizing characteristics of a wireless fidelity or Bluetooth through a specific application installed in the portable terminal possessed by the registered customer (RC) A registered customer terminal specific information utilization unit S for causing a visiting customer recognition registered customer detection unit 120 to detect information Dv of a visiting customer as a registered customer RC,

A registered customer specific voice recognition utilizing section (V) for recognizing the voice of the registered customer (RC) and detecting the visiting customer information (Dv) as the registered customer (RC) by the visiting customer recognition registered customer detecting section (120); Lt;

And a registered customer unique gait recognition utilizing unit (W) for recognizing the unique gait of the registered customer (RC) and detecting the information Dv of the visiting customer as the registered customer (RC)

The recognition rate of the registered customer RC visiting the center can be further improved.

At this time, the registered customer specific voice recognition utilizing section V may be installed with a separate voice recognition device or may be coupled to and installed in the registered customer confirmation section 160 to detect a unique voice pattern of the registered customer (RC) (RC) is detected from (Ds, Dr, Da- (Dr + Ds)).

On the other hand, the ear shape recognition camera C2 captures, recognizes, and dataizes the shape of the left or right ear of the visiting customer VC according to the position where the ear shape recognition camera C2 is installed.

More specifically, as shown in Fig. 7,

Recognize and data only the specific area of the ear (EA), not the information about the overall shape and depth of the ear of the visiting customer (VC).

That is, the ear shape recognition information (De) generated from the visiting customer ear shape recognition module (122)

The ears of the specific area (EA) formed by the ear canal, eagle dog, eagle opening, weekly incision, and migration are photographed and produced.

This is to maximize the accuracy of the recognition rate by intensively targeting the specific area EA of the ear and to stabilize the system of the visiting customer recognition means 100. [

In addition, due to the characteristics of the technical field to which the present invention is applied, the probability that a registered customer (RC) who visits the center on a regular basis or visits the center on the same day is likely to visit the center, For example, the reservation time of the visiting customer VC that is derived from the regulating unit 132 and arrives at the center 30 minutes before, for example, based on the reservation time of the registered customer RC who made the reservation for the same day service, Even if the face recognition rate Fx and the ear shape recognition rate Ex are not included in the recognition rate range set by the visiting customer recognition rate range adjusting unit 132, the customer information Dr stored in the service reservation customer information storage unit 131 And if so, may be configured to further include a day reservation reservation registered customer recognition rate range adjustment unit (RR) in which the recognition rate is automatically downwardly adjusted so as to be recognized and detected as a registered customer (RC).

For example, referring to FIG. 5,

The face recognition rate Fx and the ear shape recognition rate Ex of the visiting customer VC are equal to or less than 70% on the basis of the reservation time 30 minutes before and after the reservation time of the customer stored in the same day service reservation customer information storage unit 131 It is possible to further improve the recognition rate of the registered customer (RC) in one of the customers stored in the same day service reservation customer information storage unit (131).

For example, "Kiki" and "Popo" visited the center to receive a specific service. The face recognition rate (Fx) is 55 [%], 50 [%] %] And 62 [%], and if it is not detected as a registered customer (RC), information about "Kiki" and "Popo" is the customer stored in the same day service reservation customer information storage unit 131, It is recognized as a registered customer (RC) stored in the same day service reservation customer information storage unit 131 and can be detected.

In summary, the ultimate goal of the present invention is to ensure that the Visitor Recognition Interval (FP) is as accurate and efficient as possible, as shown in FIG. 4, including the case of "Kicky" and "Popo" When a registered customer (RC) who returns to the center to receive a reserved service or a specific service passes through the entrance of the center, To receive or wait for a specific service.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

'Da' is the information of the registered customer (RC) stored in the customer information storage database unit 110, that is, information of all the registered customers (RC) registered by visiting the first center,

&Quot; Dr " , Which is separately extracted from Da and temporarily stored in the service reservation customer information storage unit 131 of the same day.

'Ds' refers to information of a customer who is recognized in a range where the recognition rate of the customer stored in the recognition rate history information storage unit 133, that is, the face and ear shape is low, but is confirmed by the registered customer (RC)

'Dv' refers to the information of the visiting customer detected as the registered customer (RC) recognized from 'Dr', 'Ds' or 'Da', that is, information of the registered customer (RC) visiting the center again ,

'Df' refers to the face recognition information of the visiting customer VC generated in real time by the face recognition camera C1,

'De' refers to ear shape recognition information of a visiting customer (VC) generated in real time by ear shape recognition camera (C2).

The information Da of the registered customer stored in the customer information storage database unit 110 includes information such as a simple personal record of the customer, a service progress record, a corresponding person record, facial recognition information Df registered in advance, And information (De).

The recognition rate lowering registered customer information updating unit 134 updates the customer information Ds stored in the recognition rate history information storage unit 133 manually or automatically after a predetermined time elapses by the administrator, To be updated as the information Da of the registered customer.

Also, as described above, the information Dv of the visiting customer is defined as one of the already registered registered customer information Da detected by the visiting customer recognition registered customer detecting unit 120. [

In addition, as described above, it is most preferable that the present invention is applied to a service industry that a customer visits to receive a service periodically.

The center in the present invention is assigned to a financial institution including a hair shop (salon), a restaurant, a fitness center, an indoor / outdoor golf driving range, a hospital, a bank, and a securities company (Substitution).

It will be apparent to those skilled in the art that various modifications and variations can be made in the present invention without departing from the spirit or scope of the invention as defined in the appended claims.

Therefore, it is to be understood that the present invention may be embodied in many other specific forms without departing from the spirit or essential characteristics thereof, and the embodiments are to be considered in all respects as illustrative and not restrictive.

The present invention relates to a customer recognition visiting verification system having a registered customer recognition probability enhancement unit. The system includes a software related industry that manufactures and constructs such a system to provide a stabilized program, a service industry, It can be applied to contribute to promotion of various industries such as IT industry.

1: A customer recognition visit confirmation system equipped with a registered customer recognition probability enhancement unit
100: Visiting customer recognition means 110: Customer information storage database unit
120: Visited customer recognition registered customer detection unit 121: Visited customer face recognition module
122: Visitor customer ear shape recognition module 123: Visitor customer detection screen module
130: registered customer recognition probability enhancement unit 131:
132: visiting customer recognition rate range adjusting unit 132a: face recognition rate range module
132b: ear shape recognition rate range module 133: recognition rate history information storage unit
134: Decrease in recognition rate Registered customer information update section
140: registered customer information communicating unit 150: visiting customer recognizing means control unit
160: registered customer confirmation unit 200: visit confirmation means
N: communication network in the center P: service waiting information output unit
S: Registered customer terminal specific information utilization section V: Registered customer specific voice recognition utilization section
W: Registered customer's unique gait recognition application
EA: specific area of the ear FP: visit patient recognition interval
VC: Visitor Customers RC: Registered Customers
RR: Customer recognition rate range adjustment unit
C1: Face recognition camera C2: Ear shape recognition camera
Rf1: first face recognition rate range Rf2: second face recognition rate range
Rf3: third face recognition rate range Re1: first ear shape recognition rate range
Re2: second ear shape recognition rate range Re3: third ear shape recognition rate range
Da: information of the registered customer (RC) previously stored in the customer information storage database 110
De: Ear shape recognition information
Df: Face Recognition Information
Dr: Service reservation information of the same day reservation information storage unit 131
Ds: customer's information stored in the recognition rate history information storage unit 133
Dv: Visitor Information
Fx: facial recognition rate Ex: ear shape recognition rate

Claims (7)

A visiting customer recognition means 100 for recognizing a visiting customer VC visiting the center and detecting information Dv of the visiting customer from the information Da of the registered customer, ) Of the registered customer (RC) so that the visiting customer (VC) can receive the service or the specific service previously reserved as the registered customer (RC) by receiving the information Dv of the visiting customer recognized and detected by the visiting customer And a visit confirmation means (200)
A customer recognition visit confirmation system (1) having a registered customer recognition probability enhancement unit,
The visiting customer recognition means (100)
A customer information storage database 110 in which information Da of a registered customer who visited a center for receiving a specific service is stored;
(VC) visited in the center to receive a service or a specific service previously reserved based on the information Da of the registered customer stored in the customer information storage database unit 110, RC), a visiting customer recognition registered customer detecting unit 120 for detecting information Dv of a visiting customer;
A registered customer recognition probability enhancement unit 130 for improving the recognition rate and recognition rate of the visiting customer recognition registered customer detection unit 120;
A registered customer information transfer communication unit 140 for transferring information Dv of the visiting customer recognized and detected by the visiting customer recognition registered customer detecting unit 120 to the visit confirming unit 200;
A visiting customer recognition means control unit 130 for controlling roles and operations of the customer information storage database unit 110, the visiting customer recognition registered customer detecting unit 120, the registered customer recognition probability improving unit 130, (150)
The visiting customer recognition registered customer detecting unit 120,
The face of the visiting customer VC visiting the center is recognized as the face recognition camera C1 and the face recognition information of the visiting customer VC in real time so as to detect the registered customer RC A visiting customer face recognition module 121 for generating a face image Df;
The ear shape recognition camera C2 recognizes the ear shape of the visiting customer VC visiting the center so that the registered customer RC not detected from the visitor face recognition module 121 is detected secondarily A visiting customer ear shape recognition module 122 for generating ear shape recognition information De of the visiting customer VC in real time;
The face recognition information Df and ear shape recognition information De generated in real time from the visiting customer face recognition module 121 and the visiting customer ear shape recognition module 122 and the same day service reservation Information Dr registered in the customer information storage unit 131, information Da of registered customers previously stored in the customer information storage database unit 110, customer information Ds stored in the recognition rate history information storage unit 133 And detects and extracts information Dv of the visiting customer from the same day service reservation customer information storage unit 131 or the customer information storage database unit 110 or the recognition rate history information storage unit 133, And a visiting customer detection screening module 123 for transmitting information Dv of a visiting customer as a registered customer RC to the visiting confirmation means 200 when the customer is a customer RC,
(VC) visited to receive a predetermined service or a specific service, detects a registered customer (RC), and registers it as a registered customer (RC) in the visiting confirmation means (200) (Dv) of the registered customer (RC), and automatically confirms the visit of the registered customer (RC) so that the visiting customer (VC) can receive the service previously reserved as the registered customer (RC) And,
The registered customer recognition probability enhancement unit 130,
A day service (hereinafter, referred to as " day service ") in which a customer who has reserved the same day service is previously extracted from the information Da of the registered customer previously stored in the customer information storage database unit 110, A reservation customer information storage unit 131;
The visiting customer recognition registered customer Detecting the visiting customer (VC) in accordance with a predetermined range of recognition rate in the step of detecting the visiting customer (VC) and detecting the registered customer (RC) A visiting customer recognition rate range adjusting unit 132 for setting a limited recognition rate in a predetermined range in stages;
From the recognition rate limited to the specific range out of the recognition ratios defined and set by the visiting customer recognition rate range adjusting unit 132 and temporarily stores information Dv of the visiting customer as the detected registered customer RC in a separate space A recognition rate history information storage unit 133 for storing the information Ds of the recognition rate lowering customer;
The information Ds of the recognition rate lowering customer stored in the recognition rate history information storage unit 133 is transmitted to the customer information storage database unit 110 and the information Da of the registered customers And a registration rate lowering registered customer information updating unit 134 for updating the registered customer information Da,
The visiting customer recognition rate range adjusting unit 132,
The visiting customer detection and selection module 123 recognizes the visiting customer VC with the face recognition information Df generated from the visiting customer face recognition module 121 and recognizes the registered customer RC in a stepwise manner, A face recognition rate range module 132a for limiting and setting the face recognition rate range module 132a;
The visiting customer detection and sorting module 123 searches the visiting customer (s) by the earpiece recognition information De generated from the visiting customer ear shape recognition module 122 together with the recognition rate of the specific range set by the face recognition rate range module 132a VC), and an ear shape recognition rate range module 132b for defining and setting a recognition rate of a certain range in a stepwise manner so that a registered customer (RC) is detected.
The face recognition rate Fx and the ear shape recognition rate Ex of the visiting customer VC visiting the center 30 minutes before and after 30 minutes based on the reservation time of the registered customer RC who made the reservation for the same day service If it corresponds to the customer's information (Dr) stored in the same day service reservation customer information storage unit 131 even though it is not included in the recognition rate range set by the visiting customer recognition rate range adjusting unit 132, it is recognized as a registered customer (RC) (RR) for automatically adjusting the recognition rate so as to be able to detect,
The face recognition rate range module 132a,
The recognition rate is set to 90% or more so that the registered customer RC is recognized only by the face recognition information Df of the visiting customer VC and the visiting customer detection / A first face recognition rate range Rf1 for allowing the information Dv of the first face recognition rate to be detected;
The recognition rate is set to 70 [%] or more and less than 90 [%], the earpiece recognition information De is referenced together with the face recognition information Df of the visiting customer VC, A second face recognition rate range Rf2 for causing the visiting patient detection / selection module 123 to detect information Dv of a visiting customer as a registered customer RC;
The ear recognition information De is referred to together with the face recognition information Df of the visiting customer VC in the same manner as the second face recognition rate range Rf2, And a third face recognition rate range Rf3 for recognizing the visit customer information Dv as a registered customer RC by the visiting patient detection / selection module 123,
The ear shape recognition rate range module 132b,
The registered customer RC is recognized and registered by the visiting patient detection and selection module 123 under the conditions of the second face recognition rate range Rf2 or the third face recognition rate range Rf3 by setting the recognition rate to 90% A first ear shape recognition rate range Re1 for detecting information Dv of a visiting customer as a customer RC;
The visiting patient detection and selection module 123 sets the recognition rate to 70 [%] or more and less than 90 [%] and sets the registered face recognition rate range Rf2 or the registered face recognition rate range Rf2 on the condition of the second face recognition rate range Rf2 or the third face recognition rate range Rf3 RC), and a second ear shape recognition rate range Re2 for detecting information Dv of a visiting customer as a registered customer RC;
The visiting patient detection and selection module 123 recognizes the registered customer RC in accordance with the second face recognition rate range Rf2 or the third face recognition rate range Rf3 by setting the recognition rate to less than 70% And a third ear-shaped recognition rate range Re3 for detecting information Dv of a visiting customer as a customer RC,
The recognition rate is set so that the registered customer (RC) visiting the center again for receiving the service again within the recognition rate range set by the administrator among the visiting customers (VC) visiting the center So as to be automatically received in the service waiting state,
A registered customer who re-visits the center in order to receive a service previously reserved or a specific service again after the first visit to the center, A customer recognition visit confirmation system equipped with a recognition probability enhancement unit. delete delete The method according to claim 1,
In the visiting customer recognition means 100,
The information Dv of the visiting customer recognized and detected as the registered customer RC from the visiting customer recognition registered customer detecting unit 120 is output in real time and the information Dv of the visiting customer can be confirmed And a registered customer confirmation unit 160 formed of a display,
Wherein the recognition rate of the registered customer (RC) visiting the center is further improved. The method according to claim 1,
In the registered customer recognition probability enhancement unit 130,
It is possible to recognize a portable terminal possessed by a registered customer (RC) by utilizing characteristics of a wireless fidelity or Bluetooth through a specific application installed in the portable terminal possessed by the registered customer (RC) And a registered customer terminal specific information utilization unit (S) for detecting information Dv of a visiting customer as a registered customer (RC) by the visiting customer recognition registered customer detection unit (120)
Wherein the recognition rate of the registered customer (RC) visiting the center is further improved. The method according to claim 1,
In the registered customer recognition probability enhancement unit 130,
A registered customer specific voice recognition utilizing section (V) for recognizing the voice of the registered customer (RC) and detecting the visiting customer information (Dv) as the registered customer (RC) by the visiting customer recognition registered customer detecting section (120); And further comprising:
Wherein the recognition rate of the registered customer (RC) visiting the center is further improved. The method according to claim 1,
The ear shape recognition information (De) generated from the visiting customer ear shape recognition module (122)
A customer recognition visiting confirmation system having a registered customer recognition probability enhancement unit, wherein the customer recognition recognition probability enhancement unit is characterized by an ear shape of a specific area (EA) formed by the ear canal correction, the eagle, the eagle opening, the weekly incision, and the migration.

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