KR101868814B1 - Method for providing management service for client from remote area - Google Patents

Method for providing management service for client from remote area Download PDF

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KR101868814B1
KR101868814B1 KR1020170095003A KR20170095003A KR101868814B1 KR 101868814 B1 KR101868814 B1 KR 101868814B1 KR 1020170095003 A KR1020170095003 A KR 1020170095003A KR 20170095003 A KR20170095003 A KR 20170095003A KR 101868814 B1 KR101868814 B1 KR 101868814B1
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terminal
client
school
client terminal
maintenance
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KR1020170095003A
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Korean (ko)
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최종일
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(주)인간과컴퓨터
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F15/00—Digital computers in general; Data processing equipment in general
    • G06F15/16—Combinations of two or more digital computers each having at least an arithmetic unit, a program unit and a register, e.g. for a simultaneous processing of several programs
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services

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Abstract

There is provided a method for providing a remote management service for a school and a company terminal, comprising the steps of registering at least one client terminal as a school terminal, registering an administrator terminal responsible for at least one registered client terminal and a maintenance period, The method comprising the steps of: when receiving a maintenance request event received from a client terminal, synchronizing with an administrator terminal responsible for at least one client for which maintenance is requested; performing maintenance in response to a maintenance request event from the administrator terminal And when the event is received as a result of the completion of the maintenance request event, the time and contents at which the maintenance request event has been processed to correspond to the result event are stored and listed.

Description

METHOD FOR PROVIDING MANAGEMENT SERVICE FOR CLIENT FROM REMOTE AREA

The present invention relates to a method for providing a remote management service, and provides a method for remotely managing a repair, acceptance, and processing of a client PC by a manager.

In recent years, the penetration rate of smart terminals and personal computers has been renewed, and public institutions such as schools are no exception. In schools, it is a waste of manpower to select employees who reside in order to manage hundreds of PCs Hundreds of PCs are experiencing a variety of errors that require resident staff.

At this time, a method for repairing a PC remotely is performed by a method of connecting and managing a PC via a mobile or a web. In this regard, Korean Patent Laid-Open Publication No. 2015-0117424 (published on October 20, 2015) discloses a networked system in which a server and a client PC can be connected, installed, and managed in a mobile or web environment in a non- There is disclosed a configuration of a management system device of a server-client PC, which includes a first server and a second server for providing services through connection with a plurality of client PCs and client PCs via a hub, And a terminal device connected to the first server and the second server via a network so as to connect and manage the client PC from a remote place. The client PC includes a PC for accessing and booting a disk image from the first server or the second server, .

However, it is not possible to manage multiple schools and companies remotely by a single administrator. Due to the lack of an effective remote control program, it is not possible to manage outsourced employees on a regular basis Or dispatched employees, and the companies that dispatched the outsourcing staff had a problem that the efficiency of managing multiple schools and companies was extremely low.

An embodiment of the present invention sets up a maintenance period of a school contracted for maintenance and synchronizes with a client where a repair request is made so that a repair request occurring in at least one client can be processed in real time during a set period, It is possible to fix the error after synchronization, and by logging each history, it is possible to efficiently manage the clients including the plural companies and schools even in the remote place, and to fix the client's PC even if the resident staff does not reside It is possible to provide a method of providing a remote management service for a school and a company terminal, which prevents waste of time and manpower. It should be understood, however, that the technical scope of the present invention is not limited to the above-described technical problems, and other technical problems may exist.

As a technical means for achieving the above technical object, an embodiment of the present invention is a method for managing at least one client terminal which is a school terminal, registering at least one client terminal which is a school terminal, The method comprising the steps of: when receiving a maintenance request event received from at least one client terminal, synchronizing a maintenance request event received from the at least one client terminal with an administrator terminal responsible for at least one client for which maintenance is requested; And storing the time and contents at which the maintenance request event has been processed so as to correspond to the result event when the event is received as a result of the maintenance in progress or in response to the completion of the maintenance.

According to any one of the above objects of the present invention, a maintenance period of a school contracted for maintenance is set, and a repair request is made so that at least one client can receive a repair request in real time during a set period It is possible to synchronize with the clients that occurred, to fix the errors after synchronization, and by logging each of the logs, it is possible to efficiently manage clients including a plurality of companies and schools remotely, You can fix the client's PC without having to spend time and manpower.

FIG. 1 is a block diagram for explaining a school and company terminal remote management service providing system according to an embodiment of the present invention.
FIG. 2 is a block diagram illustrating a school and a terminal remote management service providing server shown in FIG. 1. Referring to FIG.
FIG. 3 is a view for explaining an embodiment of a repair request management screen executed in the administrator terminal shown in FIG. 1. FIG.
FIG. 4 is a view for explaining an embodiment of a school and a PC management screen executed in the administrator terminal shown in FIG. 1. FIG.
FIG. 5 is a diagram for explaining an embodiment of a user management screen executed in the administrator terminal shown in FIG. 1. FIG.
FIG. 6 is a view for explaining an embodiment of a status board executed in the client terminal shown in FIG. 1. FIG.
FIG. 7 is a view for explaining a repair request executed by the client terminal shown in FIG. 1. FIG.
FIG. 8 is a view for explaining an embodiment of the overall repair status executed in the client terminal shown in FIG. 1. FIG.
9 is a flowchart illustrating a method of providing a remote management service for a school and a company terminal according to an embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings, which will be readily apparent to those skilled in the art. The present invention may, however, be embodied in many different forms and should not be construed as limited to the embodiments set forth herein. In order to clearly illustrate the present invention, parts not related to the description are omitted, and similar parts are denoted by like reference characters throughout the specification.

Throughout the specification, when a part is referred to as being "connected" to another part, it includes not only "directly connected" but also "electrically connected" with another part in between . Also, when an element is referred to as "including" an element, it is to be understood that the element may include other elements as well as other elements, And does not preclude the presence or addition of one or more other features, integers, steps, operations, components, parts, or combinations thereof.

The terms "about "," substantially ", etc. used to the extent that they are used throughout the specification are used in their numerical value or in close proximity to their numerical values when the manufacturing and material tolerances inherent in the stated meanings are presented, Accurate or absolute numbers are used to help prevent unauthorized exploitation by unauthorized intruders of the referenced disclosure. The word " step (or step) "or" step "does not mean" step for. &Quot;

In this specification, the term " part " includes a unit realized by hardware, a unit realized by software, and a unit realized by using both. Further, one unit may be implemented using two or more hardware, or two or more units may be implemented by one hardware.

In this specification, some of the operations or functions described as being performed by a terminal, a device, or a device may be performed instead in a server connected to the terminal, device, or device. Likewise, some of the operations or functions described as being performed by the server may also be performed in a terminal, device or device connected to the server.

In this specification, some of the operations or functions described in the mapping or matching with the terminal are used for mapping or matching the unique number of the terminal or the identification information of the individual, which is the identification data of the terminal . ≪ / RTI >

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, the present invention will be described in detail with reference to the accompanying drawings.

FIG. 1 is a block diagram for explaining a school and company terminal remote management service providing system according to an embodiment of the present invention. 1, the school and company terminal remote management service providing system 1 includes an administrator terminal 100, a school and company terminal remote management service providing server 300, and at least one client terminal 400 . However, since the school and company terminal remote management service providing system 1 of FIG. 1 is only one embodiment of the present invention, the present invention is not limited to FIG.

At this time, the respective components of FIG. 1 are generally connected through a network 200. For example, as shown in FIG. 1, the administrator terminal 100 may be connected to the school and company terminal remote management service providing server 300 through the network 200. The administrator terminal 100 may be directly or indirectly connected to at least one client terminal 400 through the network 200 through the school and company terminal remote management service providing server 300. [ Also, at least one client terminal 400 may be connected to the administrator terminal 100 through the school and company terminal remote management service providing server 300.

Here, the network 200 refers to a connection structure capable of exchanging information between nodes such as a plurality of terminals and servers. One example of such a network 200 is a 3rd Generation Partnership Project (3GPP) network, A 5th Generation Partnership Project (5GPP) network, a World Interoperability for Microwave Access (WIMAX) network, an Internet, a LAN (Local Area Network), a Wireless LAN (Local Area Network) But are not limited to, a Wide Area Network (PAN), a Personal Area Network (PAN), a Bluetooth network, an NFC network, a satellite broadcast network, an analog broadcast network, a DMB (Digital Multimedia Broadcasting)

The administrator terminal 100 may be a terminal accessing a web page, an application page, an application, or a program provided by the school and the company terminal remote management service providing server 300. At this time, the administrator terminal 100 may be a terminal of an administrator who manages the server, or a terminal of an article assigned to the client terminal 400 to maintain the client terminal 400. The administrator terminal 100 may be a terminal that uploads the maintenance contract period and the like to the school to be maintained through the school and company terminal remote management service providing server 300. [ When the Excel file is uploaded in cooperation with an editing document file such as an Excel file, the administrator terminal 100 uploads a list of schools to be managed to the school and company terminal remote management service providing server 300, Or an editing terminal, such as an excel file, from the company terminal remote management service providing server 300. The manager terminal 100 receives maintenance events received from at least one client terminal 400 and remotely accesses the management terminal 100 in order or urgently. And uploads it to the school and company terminal remote management service providing server 300. In addition, the manager terminal 100 can be a terminal capable of listing up the repair status and outputting it.

Here, the administrator terminal 100 may be implemented as a computer that can access a remote server or terminal through the network 200. [ Here, the computer may include, for example, a set-top box, a notebook equipped with a web browser (WEB Browser), a desktop, a laptop, and the like. At this time, the administrator terminal 100 may be implemented as a terminal capable of connecting to a remote server or terminal through the network 200. [ The administrator terminal 100 is a wireless communication device that is guaranteed to be portable and mobility, for example, as a navigation device, a personal communication system (PCS), a global system for mobile communications (GSM), a personal digital cellular (PDC) Handyphone System), PDA (Personal Digital Assistant), IMT (International Mobile Telecommunication) -2000, Code Division Multiple Access (CDMA) -2000, W-Code Division Multiple Access (W-CDMA), Wibro (Wireless Broadband Internet) A handheld based wireless communication device such as a smartphone, a smartpad, a tablet PC, and the like.

The school and company terminal remote management service provision server 300 may be a server directly or indirectly providing an application page, a web page, an application, a program, or the like, which provides a school and a company terminal remote management service. The school and company terminal remote management service providing server 300 registers the information of at least one of the client terminal 400 and the administrator terminal 100. When the administrator terminal 100 is a server administrator, If you are an administrator, you can also print the screen. Of course, it is not clear that the same screen is output. The school and company terminal remote management service providing server 300 may be a server for managing a repair request, managing a school PC, providing menus and user interfaces for managing users, and inputting and outputting data. The school and company terminal remote management service providing server 300 manages a screen output from the client terminal 400. When a repair request and a failure factor are received from the client terminal 400, And may be a server that transmits to the administrator terminal 100 and allows the administrator terminal 100 to remotely identify and repair a failed portion.

At this time, the school and company terminal remote management service providing server 300 may be implemented as a computer capable of connecting to a remote server or terminal through the network 200. Here, the computer may include, for example, a notebook, a desktop, a laptop, and the like on which a WEB browser is installed.

At least one client terminal 400 may be a terminal accessing a web page, an app page, an application, or a program provided by the school and company terminal remote management service providing server 300. Also, at least one client terminal 400 may be a terminal that displays the status board in a checkerboard pattern with different colors and texts so as to distinguish a failed PC from a PC under repair or a normal PC. At least one client terminal 400 may be a terminal that selects a menu for requesting repair, writes the cause of the failure, and transmits it to the school and company terminal remote management service providing server 300 in the event of a failure. When at least one client terminal 400 is connected to the administrator terminal 100 through the school and company terminal remote management service providing server 300, the error is corrected due to remote control and repair of the administrator terminal 100 And a normally operating terminal. At least one of the client terminals 400 is connected to the management terminal 100 through the school and the company terminal remote management service providing server 300. When notified from the administrator terminal 100 through the school and company terminal remote management service providing server 300, Lt; / RTI >

Here, the at least one client terminal 400 may be implemented as a computer capable of connecting to a remote server or terminal through the network 200. [ Here, the computer may include, for example, a POS terminal, a card terminal, a notebook equipped with a WEB Browser, a desktop, a laptop, and the like. At this time, the at least one client terminal 400 may be implemented as a terminal capable of connecting to a remote server or terminal through the network 200. At least one client terminal 400 is a wireless communication device that is guaranteed to be portable and mobility, for example, a navigation system, a personal communication system (PCS), a global system for mobile communications (GSM), a personal digital cellular (PHS), a PDA (Personal Digital Assistant), an IMT (International Mobile Telecommunication) -2000, a CDMA (Code Division Multiple Access) -2000, a W-CDMA A handheld based wireless communication device such as a handheld device, a smartphone, a smartpad, a tablet PC, and the like.

FIG. 2 is a block diagram for explaining a school and remote terminal management service providing server shown in FIG. 1; FIG. 3 is a view for explaining an embodiment of a repair request management screen executed in the administrator terminal shown in FIG. 1; FIG. 4 is a diagram for explaining an embodiment of a school and a PC management screen executed by the administrator terminal shown in FIG. 1, FIG. 5 is a diagram illustrating a user management screen executed on the administrator terminal shown in FIG. FIG. 6 is a view for explaining an embodiment of a status board executed in the client terminal shown in FIG. 1, and FIG. 7 is a view for explaining an example of a repair request FIG. 8 is a view for explaining an embodiment of the overall repair status executed by the client terminal shown in FIG. 1; FIG.

The remote management service for school and company terminal according to an embodiment of the present invention will be described with reference to FIG. 2, and an embodiment implemented in an administrator terminal will be described with reference to FIGS. 3 to 5. FIG. An embodiment implemented in a terminal will be described.

Referring to FIG. 2, a server 300 for providing remote management services for a school and a company terminal according to an exemplary embodiment of the present invention includes a client registration unit 310, an administrator registration unit 320, a synchronization unit 330, 340).

(Not shown) operating in conjunction with the school and company terminal remote management service providing server 300 or the school and company terminal remote management service providing server 300 according to an embodiment of the present invention is connected to the administrator terminal 100, The administrator terminal 100 and the at least one client terminal 400 are connected to the school and business terminal remote management service applications, programs, application pages, web pages, Company terminal remote management service application, program, app page, web page, etc. can be installed or opened. Also, the service program may be executed in the administrator terminal 100 and at least one client terminal 400 using a script executed in the web browser. Here, a web browser is a program that enables a WWW (World Wide Web) service, and is a program for receiving and displaying hypertext described in hypertext mark-up language (HTML), for example, Netscape (Netscape) An Explorer, chrome, and the like. Further, the application refers to an application on the terminal, for example, an app (app) running on a mobile terminal (smart phone).

At this time, the connection of the network 200 is performed by the administrator terminal 100, the school and company terminal remote management service providing server 300, and at least one client terminal 400 communicating with a terminal connected to the network 200 Means creating a communication object at the communication contact. The school and company terminal remote management service providing server 300 can exchange data with each other through a communication object.

The client registration unit 310 can register at least one client terminal 400 that is a school terminal. Customer information registration can be registered by using Excel exported school, export department, PC export, import tab (menu) in the school PC management menu. At this time, it is obvious that it is possible to construct and list up in other formats even if it is not an Excel format.

At this time, at least one client terminal 400 is classified to be identified by school and class, and at least one client terminal 400 can be automatically registered as an upload of an Excel file. Of course, it is assumed that a classifier classifying at least one client terminal 400 by class and class is mapped with at least one client terminal 400 and stored. Here, in addition to being classified by school and class, at least one client terminal 400 may be distinguished through a separate identifier. However, in the status board, it may be difficult to identify which client terminal is broken, in-service, or normal because it is intuitive to divide the client into each grade and each class. Therefore, But it is not limited thereto.

At this time, since the client can be a company, the school may be replaced by a company, and the grade may be replaced by a department.

The manager registration unit 320 can register the maintenance period and the administrator terminal 100 that is responsible for at least one registered client terminal 400. [ At this time, the administrator terminal 100 responsible for at least one client terminal 400 may be a period during which the school is contracted for maintenance, or may be a maintenance period for each person in charge, It will be self-explanatory.

When receiving the maintenance request event received from at least one client terminal 400, the synchronization unit 330 may synchronize with the administrator terminal 100 responsible for at least one client for which maintenance is requested .

When the management unit 340 receives an event as a result of maintenance in progress or completion in response to a maintenance request event from the administrator terminal 100, May be stored and listed.

When a client other than the registered at least one client requests a connection attempt, the school and company terminal remote management service providing server 300 may be configured to prevent the school and company terminal remote management service from being executed in another client Can be controlled. Various security tools may be used for the security setting method and the security algorithm at this time, but the present invention is not limited to any one.

On the other hand, the menu output from the administrator terminal 100 may include a repair request management menu, a school and PC management menu, and a user management menu.

At this time, the repair request management menu may include a repair request synchronization to remotely access and synchronize with the client terminal 400 that has transmitted the maintenance request event, a maintenance request that is requested by at least one client managed by the administrator terminal 100 A view of a repair request in progress indicating that maintenance is in progress when the maintenance is started in the administrator terminal 100, a view of a completed repair request, which is information when the maintenance is completed, And a user interface corresponding to the change to the failure, the change to the processing, and the completion according to the progress of the maintenance.

The school and PC management menu can be used to add / edit schools to add or edit schools, add / edit departments to add or edit departments, add / edit terminals to add or edit client terminals 400, Export the school to save as the preset kind of file, Import the school to upload the listed school, Export the department to list up the department information, Export as the preset type file, Department to upload the listed department Importing and exporting PCs for storing information of the client terminal 400 being managed in a file of a predetermined type, importing PCs for retrieving information of the client terminals 400 to be managed, notification for each school, And a user interface corresponding to deletion of the notification to delete the registered notification, May be included.

The user management menu includes an administrator account modification for modifying an administrator account, a repair article registration / editing for registering or editing a repair article of the administrator terminal 100, a repair specifying a repairman who manages at least one client terminal 400 And may include a user interface corresponding to the article designation.

Also, at least one client terminal 400 can output a board-shaped status board for each grade, class, and staff member. At this time, a grade is written on the left end of each status sheet, and each half of the grade is output in a checkered form. If at least one client terminal 400 is normal, . However, it should be apparent that green, orange, and red may be used in any color or method that can be intuitively known by the client, such as, but not limited to, normal, repair, and failure.

At this time, when at least one client terminal 400 requests repair, at least one of the S / W information and the H / W information of the client together with the repair request data described in at least one client terminal 400 at the time of the request And may be transmitted to the school and company terminal remote management service providing server to manage at least one client terminal 400. [

When at least one client terminal 400 selects a menu for requesting repair from the administrator terminal 100, the at least one client terminal 400 outputs a restoration menu for restoring to the time when at least one client terminal 400 has operated normally can do. At least one client terminal 400 may be controlled to be restored to a point in time when the at least one client terminal 400 has been restored to the normal state before the repair request. Accordingly, the client (user) himself or herself tries a solution to a problem, and then calls an administrator (maintenance person) to execute error elimination that can be prevented in advance.

In summary, the server side can automatically synchronize servers and clients, view and print repairs and repairs, and register users for each customer. For example, PC terminal and user information registration, processing contents and data deletion, and conversion of stored data into Excel. At this time, service engineer can inquire PC, notebook, tab and smart phone. For example, it can confirm client reception contents, SW / HW information, repair result remote storage notification function, And the like. On the client side, all users can be seen (by date and year), the basic background is normal, the red color is converted when the repair is received (bad reception), the orange color is changed during repair or repair, If it is seen or repaired, it will return to the original color in green, allowing intuitive recognition. At this time, it can also include a function for repairing the self-repair function, SW installation history, VIEW printing, and viewing and printing HW history.

Table 1 below compares the school and company terminal remote management service according to one embodiment of the present invention with the service according to the prior art.

Conventional technology Invention company



Can not identify maintenance status by customer Understand real-time maintenance situation by customer Not all data can be repaired Understand maintenance performance Effective management of articles difficult Understand personnel performance and efficiency Data can not be attached when maintenance value is set Use big data when calculating maintenance amount Increased reliability with accurate maintenance fees school

Paper receipt paper (hand method) Computerized system for reception Oral instructions AS AS request and instructions by computer Notification of AS results verbally Automatically record repair status and data Increase of excessive work fatigue of computer person in charge AS automation reduces work stress Reduction of excessive work by computer personnel

Hereinafter, the school and company terminal remote management service having the above-described configuration will be described with reference to FIGS. 3 to 8. FIG.

First, an administrator screen will be described with reference to Figs. 3 to 5. Fig. As described above, the manager screen may be a screen of a server or a screen of a maintenance person performing maintenance.

At this time, the main menu of the administrator screen may include repair request management, school PC management, and user management. As an auxiliary menu, 11 items can be installed for repair request management, 10 items for school PC management, and 3 items for user management.

Customer information registration can be easily registered by using Excel exported school, department export, PC export, import tab in school PC management conveniently.

In addition, the school and company terminal remote management service providing server 300 according to an embodiment of the present invention is a customer related registration server, and more specifically, registers a department, a name and a charge article to be displayed on the client terminal 400 And automatically synchronizes all contents and completion items received from the client to the server installed in the main office and automatically synchronized with the school and company terminal remote management service providing server 300 according to an embodiment of the present invention, It is displayed on the screen in real time. In addition, maintenance period start and end can be managed.

Next, the client screen will be described with reference to Figs. 6 to 8. Fig.

The client terminal 400 may be a program, an application, an application page, or a web page related to a school and company terminal remote management service according to an embodiment of the present invention. For example, the client terminal 400 may include an S / W.

In addition, the screen of the client terminal 400 has a tiled configuration, and the left-hand line shows the department of the customer and displays the department-specific class or name. For example, you can fill in the first grade on the left-hand side, and you can list one, two, and three classes on the same line in the first grade. Likewise, fill in the first and second grades below. It can be in the form of writing one half, two half, etc. in a row.

The school and company terminal remote management service program according to the embodiment of the present invention can be displayed such that the entire status of the trouble-shooting is displayed like a checkerboard on the monitor when the customer connects to the program. Characteristically, it can be displayed at a glance by displaying it as green at normal time, red for failure and orange for repair.

Also, when the client terminal 400 clicks on the half displayed in the class to which the client terminal 400 belongs, the school and company terminal remote management service program pops up the receipt column and changes to red -> orange -> green order upon receipt, You can view and print the repair history by yourself, and the manager can view and print the entire repair history by date.

As a menu, announcements can be sent to the customers from the school and company terminal remote management service providing server 300, and each customer can browse the announcements by pop-up at the moment of accessing the client program. In addition to this, there are computer information for knowing the hardware information in the magnetic computer, and S / W information for knowing all the information on the magnetic computer.

Accordingly, the manager who is the maintenance person can manage the client remotely even if he or she does not directly reside in the school, and even if the manager does not request the remote synchronization for the maintenance by telephone, By being able to solve quickly and accurately, it is possible to efficiently manage the manager's clients.

The method of providing the school and company terminal remote management service in FIGS. 2 to 8 will be described with reference to FIG. 1, So that the description will be omitted.

9 is a flowchart illustrating a method of providing a remote management service for a school and a company terminal according to an embodiment of the present invention. Referring to FIG. 9, there is shown a process in which data is transmitted and received between the respective components included in the school and company terminal remote management service providing system of FIG. 1 according to an embodiment of the present invention. Hereinafter, an example of a process in which data is transmitted and received between the respective components will be described with reference to FIG. 9. However, the present invention is not limited to such an embodiment, It is apparent to those skilled in the art that the process of transmitting and receiving data can be changed.

9, the school and company terminal remote management service providing server registers at least one client terminal, which is a school terminal (S9100).

Then, the school and company terminal remote management service providing server registers an administrator terminal and a maintenance period in charge of at least one registered client terminal (S9200).

When receiving the maintenance request event received from at least one client terminal, the school and company terminal remote management service provision server synchronizes with the administrator terminal responsible for at least one client requested to maintain (S9300 ).

At this time, when the remote management service providing server of the school and the company terminal receives the event as a result of maintenance or completion in response to the maintenance request event from the administrator terminal, the maintenance request event is processed The completed time and contents are stored and listed (S9400).

The order between the above-described steps (S9100 to S9400) is merely an example, but is not limited thereto. That is, the order between the above-described steps S9100 to S9400 may be mutually varied, and some of the steps may be executed or deleted at the same time.

The method of providing the school and company terminal remote management service in FIG. 9 will be described with reference to FIG. 1 through FIG. 8, So that the description will be omitted.

The method for providing the school and company terminal remote management service according to the embodiment described with reference to FIG. 9 may also be implemented in the form of a recording medium including an application executed by a computer or a command executable by a computer such as a program module . Computer readable media can be any available media that can be accessed by a computer and includes both volatile and nonvolatile media, removable and non-removable media. In addition, the computer readable medium may include both computer storage media. Computer storage media includes both volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data.

The method for providing a remote management service for a school and a company terminal according to an embodiment of the present invention may be implemented by an application installed in a terminal (which may include a program included in a platform or an operating system basically installed in the terminal) And may be executed by an application (that is, a program) directly installed on a master terminal by a user via an application providing server such as an application store server, an application, or a web server associated with the service. In this regard, the method for providing remote management services for schools and company terminals according to an embodiment of the present invention is implemented in an application installed in a terminal or directly installed by a user (i.e., a program) And can be recorded on a readable recording medium.

It will be understood by those skilled in the art that the foregoing description of the present invention is for illustrative purposes only and that those of ordinary skill in the art can readily understand that various changes and modifications may be made without departing from the spirit or essential characteristics of the present invention. will be. It is therefore to be understood that the above-described embodiments are illustrative in all aspects and not restrictive. For example, each component described as a single entity may be distributed and implemented, and components described as being distributed may also be implemented in a combined form.

The scope of the present invention is defined by the appended claims rather than the detailed description and all changes or modifications derived from the meaning and scope of the claims and their equivalents are to be construed as being included within the scope of the present invention do.

Claims (7)

A method for providing a remote management service for a school terminal and a company terminal, which is executed in a school and a company terminal remote management service providing server,
Registering at least one client terminal as a school terminal;
Registering an administrator terminal responsible for at least one registered client terminal and a maintenance period;
When receiving a maintenance request event received from the at least one client terminal, synchronizing with the administrative terminal responsible for the at least one client for which maintenance is requested; And
When the management terminal receives an event as a result of maintenance or completion of maintenance in response to the maintenance request event, stores the time and contents at which the maintenance request event has been processed so as to correspond to the result event, ;
Lt; / RTI >
Wherein the menu displayed on the administrator terminal comprises:
A repair request synchronization for remotely accessing and synchronizing with a client terminal that has transmitted the maintenance request event, a new repair request display for outputting a maintenance request requested by at least one client managed by the administrator terminal, A repair request for indicating that the repair is in progress, a view of a repair request which is information when the maintenance is completed, a repair history printing for printing up the information that has been repaired and printing the repair history, A repair request management menu including a user interface corresponding to a change to a malfunctioning, a change to a processing, and a change to completed;
Add / edit schools to add or edit schools, add / edit departments to add or edit departments, add / edit terminals to add or edit client terminals, schools that list and manage managed schools Export, import the school to upload the listed schools, export departments that list the department information and save them as a preset file, import departments to upload the listed department, A PC exporting a PC to be stored in a file of a predetermined type, importing a PC to retrieve information of a client terminal to be managed, a new notification registration for registering and outputting notices for each school, class or client, A school and a PC including a user interface corresponding to deletion of a notice to delete Re menu; And
And a user interface corresponding to a repair article designation designating a repairman who manages the at least one client terminal, and a user interface corresponding to repairmanagement designating a repairman who manages the at least one client terminal User management menu;
The method comprising the steps of:
The method according to claim 1,
Wherein the at least one client terminal is classified to be identified by school and by class and the at least one client terminal is automatically registered as an upload of an Excel file.
The method according to claim 1,
Wherein the school and company terminal remote management service provision server is configured to control the remote management service of the school and the company terminal so that the remote management service of the school and the company terminal is prevented from being executed by the other client when a client other than the registered at least one client requests a connection attempt A method for providing a remote management service for schools and company terminals.
delete The method according to claim 1,
The at least one client terminal outputs a board-shaped status board for each grade, class, and staff member.
In the status board, a grade is written on the left end, each half of the grade is output in the checkered form, green when the at least one client terminal is normal, orange when the client terminal is in repair, A method for providing remote management services for schools and company terminals.
The method according to claim 1,
Wherein at least one of the at least one client terminal and the at least one client terminal transmits a repair request data to the at least one client terminal together with S / W information and H / W information of the at least one client, Wherein the terminal management information is output from an administrator terminal that is transmitted to the terminal remote management service providing server and manages the at least one client terminal.
The method according to claim 1,
Wherein the at least one client terminal outputs a restore menu for restoring the at least one client terminal to a point in time when the at least one client terminal normally operates,
When the at least one client terminal selects the restoration menu, it is controlled to be restored to a point in time that normally operated before the repair request,
Wherein the school is a company, and the grade is a department.
KR1020170095003A 2017-07-26 2017-07-26 Method for providing management service for client from remote area KR101868814B1 (en)

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