KR101800686B1 - Operational audit and check system for information system - Google Patents

Abstract

The present invention relates to a system to diagnose and check operation of an information system and, more specially, related to a system to diagnose and check operation of an information system, efficiently curing disorder while monitoring components of the information system and detecting the disorder in order to efficiently operate the information system operated by a public institution to provide various information to a plurality of users, so as to stably provide an information technology (IT) service. According to the present invention, a method to diagnose and check operation of an information system to provide the IT service with an operation of the information system comprises: a service providing step of receiving control data and setting data for diagnosis and check for members of the information system providing the IT service from a service providing unit, storing the received data in a database, and providing state information in accordance with the operation of the information system from the service providing unit; and a service support step of receiving disorder, disorder recovery, and improvement information generated during the operation of the information system providing the IT service from a service support unit to store the information in the database.

Description

{OPERATIONAL AUDIT AND CHECK SYSTEM FOR INFORMATION SYSTEM}

The present invention relates to an information system operation diagnosis and inspection system. More particularly, the present invention relates to a system and method for monitoring and monitoring information system configurations in order to efficiently operate an information system that provides various information to a plurality of users, The present invention relates to an information system operation diagnosis and inspection system that can reliably provide an IT service by healing a failure.

In general, an information system provides various information to a large number of connected users, and in particular, a public institution or a plurality of institutions providing public information provides a variety of information to users. In recent years, especially by providing a variety of information related to government affairs, unnecessary public works have been improved so that work efficiency has been improved and inconvenience has been reduced.

Since the information system that can easily provide such public information is composed of a plurality of servers, a database, and network configurations connecting them, it is necessary to secure the reliability and efficiency of these configurations to provide IT services There will be.

However, it can be difficult to provide IT services reliably if some of the components of the information system are not able to be processed due to a failure or hacking.

Therefore, there is an urgent need for operational diagnosis and inspection of information system configurations to solve such problems.

Registered Patent No. 10-0956636 (issued on May 11, 2010) Registered Patent No. 10-1185096 (issued on September 21, 2012) Registered Patent No. 10-1478233 (issued on Jan. 06, 2015) Open Patent No. 10-2000-0054110 (published on September 05, 2000)

In order to solve the above problems, the present invention provides a system and method for diagnosing operation status by appropriately selecting various processing contents that can diagnose and check the status of each configuration of an information system providing public information and the like, The purpose of this is to make the operation diagnosis and inspection according to the detailed configuration of the information system done statistically and scientifically.

It is another object of the present invention to provide a system and method for diagnosing and checking an operating system for a plurality of information systems, It is possible to prevent the occurrence of the fault in advance by meeting the international standards.

Another object of the present invention is to provide an IT service in a stable manner by monitoring information systems having various detailed configurations, collecting operational information, and preventing a failure in advance.

According to an aspect of the present invention, there is provided an information system for diagnosing and checking an information system for providing an IT service by operating an information system, A service providing step of providing status information according to the operation of the information system in the service providing step, the control data and the setting data for diagnosis and inspection for the information providing system being transmitted from the service providing unit and stored in the database; And a service support step of receiving the failure, failure recovery, and improvement information generated in the operation of the information system providing the IT service from the service support unit and storing the information in the database. do.

In the present invention, the IT service may include at least one of an Internet service, a shopping information providing service, a financial service, a public information providing service, and a contents information providing service, A network configuration, a DBMS-based configuration, a middleware device, an application S / W storage member, and a personal computer (PC).

In the present invention, the service providing step may include: item information of service management on the operation of the members of the information system according to the operation of the information system providing the IT service; An information system service level management step of receiving monitoring information according to operation of the members from members of the information system or an administrator terminal and storing the information in a database; An information system capacity management step of calculating from the monitoring information according to the operation of the members of the information system a comparison value obtained by comparing data values of respective members according to service management items and a reference value for each item, An information system availability management step of extracting operation rate information of each member from monitoring information according to the operation of the members of the information system and storing the information in a database; And an information system service continuity management step of storing recovery configuration information and backup configuration information for continuous provision of the IT service in the database in the event of a situation that impedes the provision of the IT service due to the operation of the information system providing the IT service The present invention provides a method for diagnosing and checking an operation of an information system.
In the present invention, the information system service level management step may include: a level reference value storage step of receiving level reference value data as a reference for a plurality of members of the information system from the administrator terminal and storing the level reference value data in a database; A level value detection and storage step of receiving and storing monitoring data for each member and each member corresponding to the operation of the IT service through the members; Calculating a level comparison value by comparing the level value of each monitored member, the reference value data transmitted and received from the administrator terminal, comparing and discriminating, and calculating the level comparison value calculated by the comparison discrimination; A level comparison value storing step of storing the level comparison values calculated in the level comparison value calculating step in a database; And a step of calculating a grade for each member by comparing the reference value with the value of the operation level for each item according to the operation of the IT service, for each member, and calculating the grade for each member. to provide.

In the present invention, the service providing step may include information on information system operation management guidelines for operating an information system, information on operating policies and standards, information on acquisition and acquisition of development products, operation management guidelines and procedures And an operation management planning step of storing the information of at least one of the information of the information system in the database.

In the present invention, the service support step may include information on service requests, information on service failures, information on problem management, information on faults or problems generated in accordance with the operation of the information system, An information system service desk providing information of an interface for receiving one or more pieces of information from the information service desk; When an IT service is provided in an IT system, the IT service is not provided due to the components including the processing capacity of the members in the absence of the information system and the coupling relationship between the members. The information of the recovery process for the fault history management and the information of the fault history management in the database; And the information system's IT service, information on the recovery process for normal service operation when the IT service is not provided due to unforeseen cause including line disconnection, hacking, And an information system problem management step of storing the management information in a database.

In the present invention, the service support step may include: an information system change management step of storing, in a database, information to be changed and information of a change procedure with respect to configuration information about members of the information system causing a failure; An information system distribution management step of storing release information of an information system for providing an IT service, transmission method for each member, and period information in a database; An information system configuration management step of storing configuration information on each member of the information system and execution information of each member according to provision of the IT service in a database; Information on members executed by the provision of IT services through the information system, monitoring information on each member according to the IT service, information for storing the information on the failure in the database, and storing management information on the members causing the failure And a system preventive check management step.

In the present invention, in an information system operation diagnosis and inspection system for diagnosis and inspection of an information system for providing an IT service by operating an information system, diagnosis and inspection of the absence of the information system providing the IT service A service providing unit for transmitting control data and setting data for a service and storing the data in a database and providing status information according to the operation of the information system; And a service support unit for storing failure, failure recovery, and improvement information generated in the operation of the information system providing the IT service and storing the information in the database.

In the present invention, the service provider may include information on information system operation management guidelines for operating an information system, information on operating policies and standards, information on acquisition and securing of development products, operation management guidelines and procedures on operational management factors An operation management plan unit for storing one or more pieces of information in a database; According to the operation of the information system providing IT service, the item information of the service management for the operation of the absence of the information system, the reference value information of the evaluation standard of each member, and the monitoring information according to the operation of the members of the information system, An information system service level management unit for receiving the information from a member or an administrator terminal and storing the information system in a database; An information system capacity managing unit for calculating a comparison value obtained by comparing data values according to the management of each member of the service management items and the reference value for each item from the monitoring information according to the operation of the members of the information system and storing the comparison value in a database; An information system availability manager for extracting operating rate information of each member from monitoring information according to the operation of the members of the information system and storing the information in a database; And an information system service continuity management unit for storing recovery configuration information and backup configuration information for continuous provision of the IT service in the database in the event of a situation that impedes the provision of the IT service by the operation of the information system providing the IT service It provides information system operation diagnosis and inspection system.

In the present invention, the service support unit may include information on service requests, information on service failures, information on problem management, information on faults or problems generated in accordance with the operation of the information system, An information system service desk providing information of an interface for receiving one or more pieces of information from the information database; When an IT service is provided in an IT system, the IT service is not provided due to the components including the processing capacity of the members in the absence of the information system and the coupling relationship between the members. An information system failure management unit for storing information on the failure history management in the database; And the information system's IT service, information on the recovery process for normal service operation when the IT service is not provided due to unforeseen cause including line disconnection, hacking, And an information system problem management unit for storing management information in a database.

In the present invention, the service support unit may include: an information system change management unit for storing information to be changed and information on a change procedure for setting information on members of the information system that cause the failure, in a database; An information system distribution management unit for storing release information of an information system for providing an IT service, transmission method for each member, and period information in a database; An information system configuration management unit for storing configuration information for each member of the information system and execution information of each member according to provision of the IT service in a database; Information on members executed by the provision of IT services through the information system, monitoring information on each member according to the IT service, information for storing the information on the failure in the database, and storing management information on the members causing the failure And a system preventive check management section.

The present invention configured as described above selects and processes various kinds of processing contents that can diagnose and check the status of each configuration of the information system providing public information and the like according to the configuration of the corresponding information system, There is an effect that the operation diagnosis and inspection can be performed.

Further, another effect of the present invention is that, even if the detailed configurations are different for different information systems in the operation diagnosis and inspection for a plurality of information systems, So that even if a fault occurs, the fault can be healed optimally.

Further, another effect of the present invention is to provide an IT service in a stable manner by monitoring information systems having various detailed configurations, collecting operational information, and overcoming obstacles.

1 is a diagram illustrating an overall configuration of an information system operation diagnosis and inspection system according to the present invention.
FIG. 2 is a detailed configuration diagram of a service providing part of an information system operation diagnosis and inspection system according to the present invention.
3 is a detailed configuration diagram of a service support unit of the information system operation diagnosis and inspection system according to the present invention.
4 is an overall flowchart of a method for diagnosing and checking the operation of an information system according to the present invention.
5 is a detailed flowchart of a service providing step of the information system operation diagnosis and checking method according to the present invention.
6 is a detailed flowchart of a service support step of the information system operation diagnosis and inspection method according to the present invention.
FIG. 7 is an exemplary diagram showing a processing relationship of detailed configurations of an information system operation diagnosis and inspection system according to the present invention.
FIG. 8 is an exemplary diagram illustrating details of processing in the service level management unit of the service providing unit and the service level management step of the service providing step in the information system operation diagnosis and inspection system and method according to the present invention.
FIG. 9 is a diagram illustrating an example of detailed processing items in the service level management unit of the service providing unit and the service level management step of the service providing step in the information system operation diagnosis and inspection system and method according to the present invention.
10 and 11 are diagrams illustrating a system and method for operating and diagnosing an information system according to an embodiment of the present invention. Fig.
FIG. 12 is an exemplary diagram illustrating an example of measuring data by detailed processing items in a service level management unit of a service provider and a service level management step of a service providing step in an information system operation diagnosis and inspection system and method according to the present invention. to be.
13 is a diagram illustrating an example of a configuration of a user's information system applied in a system and method for operating and monitoring an information system according to the present invention.
14 is an exemplary view showing an example of detailed configurations in a user's information system applied in a system and method for operating and monitoring the information system according to the present invention.
FIG. 15 is an exemplary view showing contents processed by monitoring items of detailed configurations of a user's information system applied in an information system operation diagnosis and inspection system and method according to the present invention. FIG.
16 is a diagram illustrating an example of items collected in detailed configurations in a user's information system applied in a system and method for checking and operating an information system according to the present invention.
17 is a diagram illustrating an example of faults that are handled in a fault management unit and a fault management step for a user's information system applied in an information system operation diagnosis and inspection system and method according to the present invention.
FIG. 18 is a diagram illustrating an example of a process of processing the contents of faults processed in the fault management unit and the fault management step for the user's information system applied in the information system operation diagnosis and inspection system and method according to the present invention.
FIG. 19 is a diagram illustrating an example of a process of generating and processing fault information for a user's information system applied in the system and method for operating and monitoring the information system according to the present invention.
20 is an exemplary diagram showing the configuration management contents in the information system operation diagnosis and inspection system and method according to the present invention.

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings.

That is, the information system operation diagnosis and inspection system and the information system operation diagnosis and inspection method according to the present invention can be efficiently performed by operating in a public institution or the like and providing various information to a large number of users as shown in FIGS. 1 to 20 As shown in FIG. The information provided by these information systems is related to IT services, and generally provides services such as Internet service, shopping information providing service, financial service, public information providing service and contents information providing service. It may also include IT services that provide library information, authentication information, and public information.

When providing IT service for providing various information in a stable manner, it may fail to provide IT service smoothly due to overload, load load, hacking or malfunction of members, and in case of inefficiency of configuration capacity, IT The service may not be smooth, and it is to provide technology that can smoothly and reliably provide IT service while eliminating it.

That is, the present invention relates to an information system operation diagnosis and inspection system for diagnosing and checking an information system for providing an IT service by operating an information system. In detail, the information system And a service providing unit 30 for transmitting control data and setting data for diagnosis and checking of the information to the database 80 and providing status information according to the operation of the information system.

In this information system operation diagnosis and inspection system, the relationship between the service provider 30 and each detailed configuration in the service support unit 50, which will be described later, can be seen in FIG.

In an information system operation diagnosis and inspection method for diagnosing and checking an information system for providing an IT service through the operation of an information system, The service providing unit 30 transmits the control data and the setting data for the diagnosis and the inspection to the service providing unit 30 and stores the data in the database 80 and the status information according to the operation of the information system in the service providing unit 30 S10).

The details of the service providing unit 30 include information on the information system operation management guide for operating the information system, information on the operating policy and standards, information on acquisition and acquisition of the development products, An operation management plan unit 31 for storing at least one of information in a guide and a procedure in a database 80 is provided.

In addition, the service provision step (S10) includes, by the operation management planning unit 31, information on the information system operation management guide for operating the information system, information on the operation policy and standards, information on acquisition and securing of the development products, An operation management planning step S11 for storing at least one of the information of the operation management element and the information of the operation management element in the database 80 is performed.

That is, the information about the configurations of the individual members of the information system for providing the IT service by the operation management planning unit 31, the operation management planning step S11, etc. is inputted and the connection configuration information of the respective members, Programs and the like are stored in the database 80. Before the actual IT service is provided, the connection configuration is completed by the preliminary data, and the members of the information system are normally prepared for operation.

In the information system operation diagnosis and inspection system, the service providing unit 30 stores information on the management of the members of the information system according to the operation of the information system providing the IT service, And an information system service level management unit 32 for receiving monitoring information according to the operation of the members of the information system or members of the information system or an administrator terminal and storing the information in the database 80. [

In addition, the service providing step (S10) includes, by the information system service level management unit 32, item information of the service management for the operation of the members of the information system according to the operation of the information system providing the IT service, The reference value information of the evaluation reference and the monitoring information according to the operation of the members of the information system are received from the members of the information system or the administrator terminal and stored in the database 80. [

That is, detailed configurations of the information system service level manager 32 and the information system service level management step S12 can be seen as in the examples of FIGS. 8 to 12, and the information system service level manager 32 and the information system service level As shown in FIG. 8, the process contents in the management step S12 include service catalog creation, service measurement item extraction, expectation management, SLA (Service Level Agreement) structure plan, service requirement setting, SLA creation, It stores the information of the construction process including the setting of the monitoring function, the initial service level setting, documenting plan, SLA publication and distribution, etc. in the database.

9, 10, 11, etc., details of the process of the information system service level management section include service time, service operation rate, response speed, batch timely throughput rate, number of system failures, It is possible to apply the system request fair throughput rate, call throughput, change request fair throughput rate, backup compliance rate, customer satisfaction, security procedure compliance rate, etc., Release version can be deployed.

In addition, the contents of such a detailed measurement can be made as shown in FIG.

In addition, the configuration of the detailed components of the information system applied in the below-described configurations and sub-steps, including the information system service level manager 32, the information system service level management step S12, and the like, 14 to 16 (a), 14 (b), and 14 (c) are diagrams illustrating a configuration of a user information system according to an embodiment of the present invention; It is the object of fault or error processing as in the example.

In the information system operation diagnosis and inspection method performed by the information system operation diagnosis and inspection system according to the present invention, the details of the information system service level management step (S12) performed by the information system service level management unit (32) A level reference value storage step S121 is performed in which the level reference value data to be a reference for many members of the information system is received from the manager terminal and stored in the database 80. [

And a level value detection and storing step (S122) for receiving and storing monitoring data for each member and each member corresponding to the operation of the IT service through the members, and storing the monitored data. This monitoring data includes the level values for each member.

The level values for each item corresponding to each member are extracted and classified and stored in the database 80.

Then, a level comparison value calculation step S123 for calculating the level comparison value by comparing and discriminating the read reference value data transmitted from the manager terminal and the item level value of each monitored member is performed .

Then, a level comparison value storing step (S124) for storing the level comparison values calculated in the level comparison value calculating step S123 in the database 80 is performed.

FIG. 12 shows level and grade values for the operation rate item, the failure item, and the like for the system, the groupware, and the network, and FIG. 15 shows the status of the failure of the multiple members and the cpu usage status. In FIG. 16, examples of usage of each item such as a failure, a capacity, and the like are shown for members such as a server, a network, a storage, a DBMS-based configuration, a middleware and a PC.

In this manner, the member rating calculation step S125 is performed to compute the rating for each member by comparing the reference value with the value of the operation level for each item according to the operation of the IT service.

Therefore, if the rating or performance is not good, there may be a problem of disability, so it is possible to prevent disorder in advance.

In the information system operation diagnosis and inspection system, the service provider 30 obtains the data values according to the operation of each service management item of each member and the reference value for each item from the monitoring information according to the operation of the members of the information system And an information system capacity management unit 33 for calculating the compared values and storing them in the database 80.

In addition, the service providing step (S10) is performed by the information system capacity managing unit (33), from the monitoring information according to the operation of the members of the information system, the data value according to the operation of each member of the service management item, And stores the calculated comparison value in the database 80 (S13).

By operating the information system capacity management unit 33 and the information system capacity management step S13, it is possible to adjust the capacity of each member according to whether the capacity of each member exceeds the capacity of the members in operating the information system, So that the service can be smoothly provided.

In the information system operation diagnosis and inspection system, the service providing unit 30 extracts the utilization ratio information of each member from the monitoring information according to the operation of the members of the information system, And a management unit 34.

In addition, the service providing step (S10) includes an information system availability management unit (34) that extracts the utilization ratio information of each member from the monitoring information according to the operation of the members of the information system and stores the information in the database The availability management step S14 is performed.

As in the examples shown in FIGS. 8 to 16 and the examples of the respective items in the performance of the information system availability management unit 34 and the information system availability management step S14, the utilization rate (Availability) For the members and detailed items, it is calculated as the ratio of the normal use time (Uptime) normally used in the total use time when operating the IT service.

Availability (availability)

= Uptime / Total Uptime + Downtime

In other words, regarding the utilization rate, the utilization rate is calculated as the ratio of the time when the IT service is normally performed with respect to the total operating time, and the items of the information system having high utilization rate and the items of the service level management of each member are selected If the utilization rate is relatively low, the service is finely analyzed or classified in the failure management step S32 or the problem management step S33, which is a detailed step of the service support step, which will be described later, And to ensure the efficiency of the overall IT service operation.

In an information system operation diagnosis and inspection system, a service providing unit (30), when an information system that provides an IT service is operated, and a situation in which the provision of the IT service is obstructed, And an information system service continuity management unit 35 for storing the backup configuration information in the database 80. [

In addition, the service providing step (S10) is a step in which the information system service continuity management unit (35) manages information systems for providing continuous service of IT services An information system service continuity management step S15 of storing the configuration information and the backup configuration information in the database 80 is performed.

The information system service continuity management unit 35 and the information system service continuity management step S15 are performed to process information such as an incident and a problem which are difficult to provide the IT service through the operation of the information system It is possible to secure continuity of IT service through information system.

In addition to the service providing unit 30 in the information system operation diagnosis and inspection system, the service support unit 30 stores the failure, failure recovery, and improvement information generated in the operation of the information system providing the IT service, (50).

In the information system operation diagnosis and inspection method, the service support unit 50 receives the failure, failure recovery, and improvement information generated by the operation of the information system providing the IT service and stores the failure, (S30).

The detailed configuration of the service support unit 50 may include a service request information, a service failure information, a problem management information, a failure or a problem generated according to the operation of the information system in order to manage the IT service provision of the information system And an information system service desk providing unit 51 for storing information of an interface for receiving one or more pieces of information from the information processing unit 51 in the database 80.

In addition, the service support step S30 may be performed by the information system service desk providing unit 51 in order to manage the IT service provision of the information system, information of the service request, service failure information, An information system service desk providing step (S31) of storing information of an interface for receiving any one or more of information on problem management, information on a failure or a process on a problem in a database (80).

In the information system operation diagnosis and inspection system, the service support unit 50, when providing the IT service of the information system, determines the processing capacity of the members in the members of the information system, And an information system failure management unit 52 for storing information on the recovery process for normal service operation when the occurrence of an incident in which the IT service is not provided due to the occurrence of the incident, and information on the failure history management in the database 80.

In addition, the service support step (S30) is a step in which the information system failure management unit (52) configures a configuration including the processing capacity of the members in the information system, An information system failure management step S32 for storing information of a recovery process for normal service operation and failure history management information in a database 80 when an incident in which an IT service is not provided due to an element occurs .

That is, with the contents of the fault management as shown in FIG. 17, the fault management process can be performed in the order as shown in FIG.

FIG. 19 illustrates the process of occurrence and processing of a fault.

In the information system operation diagnosis and inspection system, the service support unit 50 does not provide the IT service due to the unexpected cause including the disconnection of the line, hacking, an information system problem management unit 53 for storing information on a recovery process for normal service operation when a problem occurs and information on problem history management in a database 80. [

Also, in the service support step S30, the information system problem management unit 53 provides the IT service to the IT service provider for an unexpected cause including disconnection of the line, hacking, Information on a recovery process for normal service operation upon occurrence of a problem (problem), and information on problem history management in the database 80 (S33).

In the performance of the information system problem management unit 53 and the information system problem management step S33, a repair process such as repair or replacement of a device, treatment such as hacking or virus can be performed, (80), and manage the IT service in a stable manner.

In the information system operation diagnosis and inspection system, the service support unit 50 stores the changed information and the change procedure information on the setting information about the members of the information system causing the fault in the database 80 And an information system change management unit 54.

Also, the service support step S30 may be performed by the information system change management unit 54 in the database 80 with information to be changed and information on the change procedure with respect to the configuration information about the members of the information system causing the failure (Step S34).

In the information system operation diagnosis and inspection system, the service support unit 50 distributes release information of an information system for providing an IT service, transmission method to each member, and period information in an information system distribution And a management unit 55.

In addition, the service support step S30 may include information for storing release information of an information system for providing an IT service, transmission method for each member, and period information to the database 80 by the information system distribution management unit 55 The system distribution management step S35 is performed.

In the information system operation diagnosis and inspection system, the service support unit 50 stores configuration information for each member of the information system, information system for storing the execution information of each member according to the provision of the IT service, And a configuration management unit 56.

In the service support step S30, the information system configuration management unit 56 stores configuration information for each member of the information system and execution information of each member according to the provision of the IT service in the database 80 And performs an information system configuration management step S36.

FIG. 20 illustrates the service details of the detailed configurations of the information system to be subjected to the configuration management.

In the information system operation diagnosis and inspection system, the service support unit 50 transmits information of members executed in the provision of the IT service through the information system, monitoring information of the respective members according to the IT service, And an information system preventative check management unit 57 for storing the management information for the members storing the failure information in the storage unit 80 and generating the failure.

In addition, the service support step (S30) is performed by the information system preventive check management unit 57 to provide information on members executed by providing the IT service through the information system, monitoring information on each member according to the IT service, (S37) of storing the information in the database (80) and storing the management information on the members causing the failure.

Accordingly, the information system operation diagnosis and inspection system according to the present invention, and the information system operation diagnosis and inspection method, the user can operate the information system stably and provide the IT service with high quality contents.

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it is to be understood that the invention is not limited to the disclosed exemplary embodiments. The technical idea of the present invention should not be construed as being limited.

30: Service Offering
32: Information system service level management section
50: Service Support Department

Claims (10)

In the information system operation diagnosis and inspection method for the diagnosis and inspection of the information system for providing the IT service through the operation of the information system,
Control data and configuration data for diagnosing and checking the absence of the information system providing the IT service are transmitted from the service providing unit and stored in the database and the service providing the status information according to the operation of the information system in the service providing unit step; And
A service support step of receiving a failure, failure recovery, and improvement information generated by an operation of an information system providing an IT service from a service support unit and storing the failure information in a database,
Wherein the IT service includes at least one of an Internet service, a shopping information providing service, a financial service, a public information providing service, and a contents information providing service,
The members of the information system include at least one of a server, a database, a network configuration, a DBMS-based configuration, a middleware device, an application S / W storage member,
The service providing step may include:
According to the operation of the information system providing IT service, the item information of the service management for the operation of the absence of the information system, the reference value information of the evaluation standard of each member, and the monitoring information according to the operation of the members of the information system, Members or an administrator terminal and stores the information in a database;
An information system capacity management step of calculating from the monitoring information according to the operation of the members of the information system a comparison value obtained by comparing data values of respective members according to service management items and a reference value for each item,
An information system availability management step of extracting operation rate information of each member from monitoring information according to the operation of the members of the information system and storing the information in a database; And
An information system service continuity management step of storing recovery configuration information and backup configuration information for continuous provision of IT services in a database in the event of a situation in which the provision of the IT service is impeded by the operation of the information system providing the IT service,
In the service support step,
In order to manage the IT service provision of the information system, it is necessary to input information of any one or more of service request information, service failure information, trouble management information, Providing an information system service desk for storing information of an interface in a database;
When an IT service is provided in an IT system, the IT service is not provided due to the components including the processing capacity of the members in the absence of the information system and the coupling relationship between the members. The information of the recovery process for the fault history management and the information of the fault history management in the database; And
In the case of IT service provision of information system, IT service is not provided due to disconnection, hacking, damage of members, etc., information of recovery process for normal service operation in case of occurrence of problem, And an information system problem management step of storing information of the information system in the database,
The information system service level management step includes:
A level reference value storage step of receiving level reference value data, which is a reference for many members of the information system, from the administrator terminal and storing the level reference value data in a database;
A level value detection and storage step of receiving and storing monitoring data for each member and each member corresponding to the operation of the IT service through the members;
Calculating a level comparison value by comparing the level value of each monitored member, the reference value data transmitted and received from the administrator terminal, comparing and discriminating, and calculating the level comparison value calculated by the comparison discrimination;
A level comparison value storing step of storing the level comparison values calculated in the level comparison value calculating step in a database; And
And calculating a rating for each member by comparing the reference value with the value of the operation level for each item according to the operation of the IT service to calculate the rating for each member.
delete delete The method according to claim 1,
The service providing step may include:
Information on information system operation management guidelines for information system operation, information on operating policies and standards, information on acquisition and securing of development products, information on operational management guidelines and procedures on operational management elements And the operation management plan step of the information management system.
delete The method according to claim 1,
In the service support step,
An information system change management step of storing information to be changed and information of a change procedure on the setting information about the members of the information system causing the failure in the database;
An information system distribution management step of storing release information of an information system for providing an IT service, transmission method for each member, and period information in a database;
An information system configuration management step of storing configuration information on each member of the information system and execution information of each member according to provision of the IT service in a database; And
An information system for storing management information on members for storing the information of the failure in the database and storing the failure information, And a preventive maintenance management step.
In information system operation diagnosis and inspection system for diagnosis and inspection of information system to provide IT service by operation of information system,
A service providing unit which transmits control data and setting data for diagnosis and inspection of members of an information system providing an IT service and stores the data in a database and provides status information according to the operation of the information system; And
And a service support unit for transmitting the failure, failure recovery, and improvement information generated by the operation of the information system providing the IT service to the database,
The service providing unit,
Information on information system operation management guidelines for information system operation, information on operating policies and standards, information on acquisition and securing of development products, information on operational management guidelines and procedures on operational management elements An operational management plan department;
According to the operation of the information system providing IT service, the item information of the service management for the operation of the absence of the information system, the reference value information of the evaluation standard of each member, and the monitoring information according to the operation of the members of the information system, An information system service level management unit for receiving the information from a member or an administrator terminal and storing the information system in a database;
An information system capacity managing unit for calculating a comparison value obtained by comparing data values according to the management of each member of the service management items and the reference value for each item from the monitoring information according to the operation of the members of the information system and storing the comparison value in a database;
An information system availability manager for extracting operating rate information of each member from monitoring information according to the operation of the members of the information system and storing the information in a database; And
And an information system service continuity management unit for storing recovery configuration information and backup configuration information for continuous provision of IT services in a database in the event of a situation in which the provision of the IT service is impeded by the operation of the information system providing the IT service,
The service support unit,
In order to manage the IT service provision of the information system, it is necessary to input information of any one or more of service request information, service failure information, trouble management information, An information system service desk storing information of an interface in a database;
When an IT service is provided in an IT system, the IT service is not provided due to the components including the processing capacity of the members in the absence of the information system and the coupling relationship between the members. An information system failure management unit for storing information on the failure history management in the database; And
In the case of IT service provision of information system, IT service is not provided due to disconnection, hacking, damage of members, etc., information of recovery process for normal service operation in case of occurrence of problem, And an information system problem management unit for storing the information of the information system in the database.
delete delete 8. The method of claim 7,
The service support unit,
An information system change management unit for storing information to be changed and information of a change procedure on the setting information about the members of the information system causing the failure in the database;
An information system distribution management unit for storing release information of an information system for providing an IT service, transmission method for each member, and period information in a database;
An information system configuration management unit for storing configuration information for each member of the information system and execution information of each member according to provision of the IT service in a database; And
An information system for storing management information on members for storing the information of the failure in the database and storing the failure information, And a preventive maintenance management unit.

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